Our mission is to provide, protect, and preserve our most valuable resource – water. We are proud to serve our award-winning water to our customers … See more
I just woke up to no water called the water company and they told me its shutoff from 8am to 3pm and lied and said they gave us notice on Tuesday they are full of it
I can’t believe that it’s so difficult to transfer service to another address, and they’re still charging me a connection fee even though I’ve had an open account with them…..highway robbery, and the water isn’t half as good as it used to be tastes just like pool water!
The last comment HAS TO BE AN EMPLOYEE. WORST CUSTOMER SERVICE ON THE PLANET. THE ARE RUDE AND UNPROFESSIONAL. THE WOMAN CATHY IS A RUDE, DISRESPECTFUL, RACIST EMPLOYEE AND SHOULD BE FIRED. ITS NOT PEOPLE GETTING THEIR WATER CUT OFF BECAUSE …
they shut your water off without notice and call instead of sending a bill..why the city of desert hot springs needs to do better with financial management they and an inspection by the federal government..
Girl at the front was very un approachable, didn’t even look up at us. Wasn’t the first time she’s been like that, girl never has a smile on her face. Clearly she doesn’t love her job.
They are robbing the citizens of dhs of every dime they raise the rates with , look at the District vehicles they all drive home for absolutely no reason at all and they have to raise the rates to purchase the best and newest , just to look …
The people at this location are the rudest women I have ever spoken to. They don’t even try to help you worse customer service I’ve ever experienced.Try calling a different water company in the desert and you will be treated like a human …
This company shut my water off to a rental property in June without any kind of notice. I called to get it turned on and they wanted to charge 150 bucks to turn it back on. Then I get a call saying they will turn the water off on july 18th …
Most complaints are because people who haven’t paid their bill have been shut off. Unlike some big city water depts. this agency is very efficient about bill collection. They have to be. They are a small agency which will go broke if they …
They dont send out bills or notices and will shut you off without notice and this is how they make their $. They claim to be non profit organization. The staff is awful both over the phone and in person, after antagonizing customers that …
I have never had a good experience with Mission Springs Water District everyone in this office is entirely rude and inconsiderate they really do not give a blank about anybody. Even when you try to do the right thing they find away to take …
Probably one of the best drinking water in the entire world. Excellent customer service always respond very quickly and courteous. How can you give them a bad rating? Probably because you don’t pay your bills on time or you don’t follow the …
Wow did I encounter one rude young lady obviously working from home taking incoming customer calls. I explained my situation that I could not get to a computer to disconnect and she was adamant there is only one way for me to request a …
They rude an very unhelpful
They are cold and rude !
Fast service. Friendly workers.
Man good thing just, wow good job people
This company’s rates are ridiculous, and they shut people off with no notice.
Great group of people working here, very helpful.
High rates, rude service. Leave a message, never call you back. Basically what everyone else is saying.
Good
They are very rude and racist me and my family got harassed just trying to switch over the water to are name.
This Company is ripping DHS off at an all time high rate we need a petition NOW
Vicious disgusting violent horror torture city.
What do you like about it? Share a tip. …
This place is a joke! And every lady on the phone has the worst attitude. Get a new job if u hate yours….
The employees that work at our local Desert Hot Springs location are so wonderful and helpful thank you again
Mswd are the biggest crooks and there customer service is absolutely horrible.
I just woke up to no water called the water company and they told me its shutoff from 8am to 3pm and lied and said they gave us notice on Tuesday they are full of it
I can’t believe that it’s so difficult to transfer service to another address, and they’re still charging me a connection fee even though I’ve had an open account with them…..highway robbery, and the water isn’t half as good as it used to be tastes just like pool water!
The last comment HAS TO BE AN EMPLOYEE. WORST CUSTOMER SERVICE ON THE PLANET. THE ARE RUDE AND UNPROFESSIONAL. THE WOMAN CATHY IS A RUDE, DISRESPECTFUL, RACIST EMPLOYEE AND SHOULD BE FIRED. ITS NOT PEOPLE GETTING THEIR WATER CUT OFF BECAUSE …
they shut your water off without notice and call instead of sending a bill..why the city of desert hot springs needs to do better with financial management they and an inspection by the federal government..
Girl at the front was very un approachable, didn’t even look up at us. Wasn’t the first time she’s been like that, girl never has a smile on her face. Clearly she doesn’t love her job.
They are robbing the citizens of dhs of every dime they raise the rates with , look at the District vehicles they all drive home for absolutely no reason at all and they have to raise the rates to purchase the best and newest , just to look …
My wife died 5 months ago. Since then, my savings have been drained trying to move closer to my family. …
The people at this location are the rudest women I have ever spoken to. They don’t even try to help you worse customer service I’ve ever experienced.Try calling a different water company in the desert and you will be treated like a human …
This company shut my water off to a rental property in June without any kind of notice. I called to get it turned on and they wanted to charge 150 bucks to turn it back on. Then I get a call saying they will turn the water off on july 18th …
Most complaints are because people who haven’t paid their bill have been shut off. Unlike some big city water depts. this agency is very efficient about bill collection. They have to be. They are a small agency which will go broke if they …
They dont send out bills or notices and will shut you off without notice and this is how they make their $. They claim to be non profit organization. The staff is awful both over the phone and in person, after antagonizing customers that …
I have never had a good experience with Mission Springs Water District everyone in this office is entirely rude and inconsiderate they really do not give a blank about anybody. Even when you try to do the right thing they find away to take …
Probably one of the best drinking water in the entire world. Excellent customer service always respond very quickly and courteous. How can you give them a bad rating? Probably because you don’t pay your bills on time or you don’t follow the …
Wow did I encounter one rude young lady obviously working from home taking incoming customer calls. I explained my situation that I could not get to a computer to disconnect and she was adamant there is only one way for me to request a …