The person you speak with doesn’t always seem to know what to do: then they transfer you and hangs up then you ha w to call back and that person is gone to lunch then they tell you they will call you back: doesn’t ever happen.
I was on hold for an hour and 34 minutes before finally giving up. Dealing with any government agency is usually painful as most are extremely inefficient but this has to be the worst!
I’VE NEVER HAD SUCH A SORRY EXPERIENCE IN ALL MY LIFE. ONE LADY HUNG UP ON ME BECAUSE SHE KEPT TALKING TRYING TO TALK OVER ME AND WOULDNT EVEN LISTEN TO MY QUESTION. NOW THEY ARE DODGING MY CALL, TOO BAD I HAVE HER NAME. I HAVE BEEN TRYING …
Got a letter to validate identity, of course I failed because the letter was unclear on which return you needed the answers from. AND its timed. Tried to call repeatedly and got hung up on repeatedly.
The worst customer service on the planet!!! They could care less about what you need, they are always rude, don’t even attempt to call them… you will likely get hung up on and you’re certain to get an attitude. They are in no rush at all to help, never smile, and always rude!
Mississippi Dept. of Revenue is very corrupt. The state legislature had to step in even to pass a new law to halt what the Dept. was doing. Get this: the person who audited you was the same person, if you appealed, who then made the …
Horrible service at the physical location and phone support is awful. That’s if you get someone to answer. No one is processing paperwork efficiently so expect to play the waiting game for your info. They don’t deserve my tax money or this 1 star!
“Your call is important to us” my butt, trying to get a copy of a car title and their phone system consistently hangs up on me. So tired of these phone games…
The customer service is HORRIBLE! This is why machines are taking over now. The lady that I spoke with over the phone was seriously trying to belittle me. I don’t do dealings with demons.
The online site has been down for a while now and they don’t accept payments over the phone. They are still charging a late fee if you can’t mail it in lol. What a joke!! Believe in karma? Lol
Poor customer services. I have been waiting for my state tax return since I first filed in February.quickly to take what is so called owed to them but takes forever to get what is owed to u.
Great customer service. I have called numerous of times asking questions about my business return they were friendly and polite. I complimented them for always being nice to me when I call. Thank you MSDOR
Horrible. Every year it takes over a year to get refund. They just transfer and give you useless info. Workers can’t even wear badges approiate so you can address by name. Have computers in front of them just for decoration. THEY KNOW NOTHING.
Drove 3 hours to try to get title for my truck. Was expecting to be in here for hours. walked In and was out in 5 mins. The lady that help me was very nice and helpful.
Wonderful Customer Service – I spoke with Carolyn and Beatrice in the withholding department. They both provided me with amazing service and were knowledgeable and willing to assist. Carolyn, I look forward to your trip to Rodeo Dr. 🙂
Saved money and filed a paper return this year. $37 prep fees online for state-only is a bit high, given a small refund due. Five weeks later, I get different answers on two separate phone calls on separate days, then an “expert” tells me …
I was calling to check on the status of my state refund as it is now JULY and these people straight HUNG UP ON ME. 3 different people… all hung up in my face. I wish there was a number to call to report this but sadly it seems I can only write this pitiful review.
On May 13, 2019, I received EXCELLENT customer service from Denica (not sure if I spelled her name correctly) via phone, she asked how she may help you, informed me of every step of what she was doing, very pleasant voice, and explained …
So I call for some help paying my sales tax.. All I get is a recording that they are too busy and callback At a another time. Can’t be put on hold and no call back. How ridiculous
im from out of state and i got a letter stating i needed proof of residency. i thought was normal because this is my first time filing in the state of mississippi. once i handed the required documents in i was told that i would receive my …
Been calling for close to a month trying to get tax account processed and these incompetent, lazy, lying people inside this location and the hernando ms location has been constantly giving me the run around and false info, then when you can …
I called in to check the status of my refund. After reading some of the reviews I was hesitant to call. I’m glad I did. Mrs. Ann answered the phone and was very pleasant and kind. She answered all my questions! Great customer service. Thank you!
I called what I thought would be doing the lunch hour which would mean a long wait time but my call and my issue was resolved within 10 minutes of me dialing……. excellent customer service
0 stars if I could, they said on a paper I ow the 600 dollars and when I called down there they say I ow them an extra 500,then they transferred me to someone else an said I ow them 2 grand, wow if this is people doing there job this is …
My employer sent in a garnishment on Feb. 17th. They lost the check and put a lien on my federal taxes. My employer had to send them another check once they canceled the previous one. The check was delivered personally on April 14th and …
Can I put no stars. Still haven’t gotten my tax refund. Throughout this year I have called about 30 times with no answer. After 6 months they answer and ask me to re send my w-2. Then after weeks I still see nothing with no notification. …
Bought me a truck applied for my title never received it even with the same address on file it was March this is October now I had to pay for a 2nd title this would have never happened in Calcasieu Parish in Louisiana 😡 …
For two hours I was constantly transferred to people who were not in the office so I got their voicemails. Sometimes I was transferred and the just straight up hung up on. Most of the people that I spoke with were rude and seemed annoyed …
Clinton office experience – Unprofessional, lack social skills, not knowledgeable of their job and nonchalant. If a patron comes in with a payment stub and ID there is absolutely NO GOOD REASON they should have to yell their social …
For once, a state agency returned a phone call not just in the same day but in less than an hour. They also told me what I needed to know without having to transferring me to someone else.
It’s been 6 weeks since I filed a title. I was originally told with their new system that it would take 4 to 6 weeks. Now it is going to take 8 to 12… How is someone supposed to sell a car in this state? Also, how is this new electronic system any good if it can take 3 months for a title to come through.
If I could take stars away, I would. Every year it’s the same thing, Mississippi DOR seems to fail to do the job we pay them to do, as slowly and lazily as possible. Every person I speak to has a horrible attitude, and reads from a script, …
I was very nervous about requesting a duplicate car title after reading the reviews, but I went with the Fast Track Title Program and had no problems at all. I called before starting the process and the lady was quickly able to confirm that …
VERY RUDE as many others have stated. ZERO CUSTOMER SERVICE SKILLS. They act like it is bothering them when you ask a legitimate question. With regard to a personal income tax refund, every time I call I get a different story on why have not received the refund.
Customer service is horrible! Everytime I call the people answer the phone with an attitude like you’re bothering them. There’s never been a time that I called and heard a pleasant voice. Common courtesy should be a must in the hiring process, no one should ever have to regret calling.
Worst customer service I have ever experienced. Was lied to repeatedly trying to get a title for a truck. Had numerous agents tell me that I have to do the leg work for THEIR job. I have never had such a hard time trying to do something the …
On February 25th, 2019, our tax documents were accepted at this location via First Class USPS Certified Mail.
Three weeks ago, I sent an email to see if they’d been received or lost. A reply …
My complaint was more with the actual facility. I received great customer service from the lady behind the counter,but I was extremely disappointed that a facility this large does not have handicap accessible doors. I had to take my …
In ALL honesty, I believe the MS Dept of Revenue does not take the necessary steps to screen and or train their staff. The staff customer service here is HORRIBLE… I work in customer service and I LOVE what I do.. It’s so evident that …
Jason and Briana was a pleasure to speak with…don’t want to pay the 91.84 but it’s my fault and Jason broke it down of how it arrived to that amount so…Mississippi Department of Revenue I will pay….lol..
Not a good experience. Rude inconsiderate of other people and will disconnect which mean they love hanging up in your face I guess image is not everything no more for company nor state because the class they have working in this department …
We got close parking went in. Was checked in and directed whereto go immediately. I walked up to the counter where there was only one lady working and she was on the phone helping someone. When she hung up she greeted me and immediately helped me. She was very helpful and friendly. I was in and out in no time without any issues.
Bad customer service and it takes months to get a refund back. They seem so unconcerned about getting any work done and hate answering phones. I keep getting checks when I request direct deposit refunds as an example of their lack of …
The department of Revenue literally stole hundreds of dollars out of my bank account because of some money my dad owed back in 2001and he helped me open the bank account. He’s done his taxes 5 times in Mississippi after that but they …
The most amazing customer service! I have called multiple times over the past couple of days and have spoken with someone different every time. Each time the representative is incredibly friendly and helpful. Each one has walked me through …
Customer Service Reps were very hospitable and customer-friendly each time I’ve called for a resolution; and I spoke to a different person each time. I’ve not had a rude encounter yet, instead they’ve been most helpful with pleasant demeanors which I appreciate!
I spent extra money on express shipping so that I could send off my replacement title request quickly as possible. Mysteriously they could not find my check however they received my application for a replacement. Which makes no sense …
Terrible Branch, nobody communicates there, sends a letter saying that I have until January to send in paperwork, but starts take my money the following week. Mississippi is money hungry, I’d rather work out of state to avoid fighting with …
Listen, the wait is ridiculous!! It’s been a hour and I’m on hold as I type. Someone filed in my name unlawfully and they told me to follow steps just for them to resend the letter concerning the money “I owe them” I was denied my stimulus …
Have been dealing with them for over two years and the service is horrible, have really bad attitudes and refuse to help because they are backed up 6 to 8 weeks on titles. We have (send original documents, fax copies twice, email them two …
Have been trying to contact the department of revenue for 3 weeks now about my dealership license. Have called a total of 7 times and have been on hold for more than 3 hours. Managed to get someone on the phone twice – once I was …
This people truly, truly need to be fired! Whoever is in charge of this office should also be fired! Whoever it is that I call to file reports and complaints with this utterly incompetent office, I will find them and file complaints and …
Check on our 2022 state tax only for it to say if you e-file please allow 90 days processing time this is ridiculous!
Horrible Service
Terrible customer service
Inadequate responses, poor organization!
They slow
We have a great day and time
Pieces of sh** can’t even answer their phone
Worst place to get throw to check on titles
Still ain’t got 2016 tax refund
They have their act together very professional
Slothful and irresponsible…to say the least.
Picked up immediately, extremely knowledgeable and helpful. Thank you!
They are helpful in many ways
Customer service is terrible, need to do better very unneccessary
Customer service is not very helpful with anything regarding the TAP website.
Horrible customer service!! they will lose your information and get mad that you keep calling
Is 0 stars optional wasted tax money
Let’s get someone to do this that actually
Can run this office
Horrible customer service. They treat customers like McDonald’s in south Jackson!!!
I walked in and got 2 titles replaced that I had lost in 15 minutes. Thank you Roger
Call to report ex–spouse alimony and they did not care if she filed or not.
Spoke with an extremely rude woman about my car title. Asked a simple question and was hung up on.
They don’t answer.. get recording … frustrating… think they would be staffed during tax season
I went here to get a replacement title to my car. It was a big hassle. I ended up leaving without it.
Delays, slow and unhelpful. Sent documents to address from 3 years ago, even though all tax documents provide current address.
They loose your titles then they go off on you for asking about it. Especially Jennifer
I had a great experience wasnt there for more than like 15 minutes and had new title in hand.
The person you speak with doesn’t always seem to know what to do: then they transfer you and hangs up then you ha w to call back and that person is gone to lunch then they tell you they will call you back: doesn’t ever happen.
They are not helpful at all and are unnecessarily rude. Both women that I dealt with were borderline unprofessional and dismissive.
Slow service. Damn near every employee has their cellphone Bluetooth on. Leisurely waddling about. Do anything but come to this place
I was on hold for an hour and 34 minutes before finally giving up. Dealing with any government agency is usually painful as most are extremely inefficient but this has to be the worst!
If I could give zero stars, I would. Worst help to get when u need it ,concerning your taxes.
Kristian in the title replacement department was very professional and kind to help me today with information on title replacement. Thanks Kristian!
If I could leave a 0 star I would. VERY RUDE customer service.
No partial or prorated refund for astronomically high vehicle registration when you move out of state.
Class action may be necessary.
I’VE NEVER HAD SUCH A SORRY EXPERIENCE IN ALL MY LIFE. ONE LADY HUNG UP ON ME BECAUSE SHE KEPT TALKING TRYING TO TALK OVER ME AND WOULDNT EVEN LISTEN TO MY QUESTION. NOW THEY ARE DODGING MY CALL, TOO BAD I HAVE HER NAME. I HAVE BEEN TRYING …
Low income needs help, a stimulus check would help wonders..
Got a letter to validate identity, of course I failed because the letter was unclear on which return you needed the answers from. AND its timed. Tried to call repeatedly and got hung up on repeatedly.
The worst customer service on the planet!!! They could care less about what you need, they are always rude, don’t even attempt to call them… you will likely get hung up on and you’re certain to get an attitude. They are in no rush at all to help, never smile, and always rude!
Mississippi Dept. of Revenue is very corrupt. The state legislature had to step in even to pass a new law to halt what the Dept. was doing. Get this: the person who audited you was the same person, if you appealed, who then made the …
Horrible service at the physical location and phone support is awful. That’s if you get someone to answer. No one is processing paperwork efficiently so expect to play the waiting game for your info. They don’t deserve my tax money or this 1 star!
“Your call is important to us” my butt, trying to get a copy of a car title and their phone system consistently hangs up on me. So tired of these phone games…
The customer service is HORRIBLE! This is why machines are taking over now. The lady that I spoke with over the phone was seriously trying to belittle me. I don’t do dealings with demons.
The online site has been down for a while now and they don’t accept payments over the phone. They are still charging a late fee if you can’t mail it in lol. What a joke!! Believe in karma? Lol
Poor customer services. I have been waiting for my state tax return since I first filed in February.quickly to take what is so called owed to them but takes forever to get what is owed to u.
Great customer service. I have called numerous of times asking questions about my business return they were friendly and polite. I complimented them for always being nice to me when I call. Thank you MSDOR
Horrible. Every year it takes over a year to get refund. They just transfer and give you useless info. Workers can’t even wear badges approiate so you can address by name. Have computers in front of them just for decoration. THEY KNOW NOTHING.
Several years ago I owed both federal and state taxes. To make a long story shorter, I had an easier time dealing with the I.R.S. Be prepared!
Drove 3 hours to try to get title for my truck. Was expecting to be in here for hours. walked In and was out in 5 mins. The lady that help me was very nice and helpful.
Wonderful Customer Service – I spoke with Carolyn and Beatrice in the withholding department. They both provided me with amazing service and were knowledgeable and willing to assist. Carolyn, I look forward to your trip to Rodeo Dr. 🙂
Saved money and filed a paper return this year. $37 prep fees online for state-only is a bit high, given a small refund due. Five weeks later, I get different answers on two separate phone calls on separate days, then an “expert” tells me …
I was calling to check on the status of my state refund as it is now JULY and these people straight HUNG UP ON ME. 3 different people… all hung up in my face. I wish there was a number to call to report this but sadly it seems I can only write this pitiful review.
On May 13, 2019, I received EXCELLENT customer service from Denica (not sure if I spelled her name correctly) via phone, she asked how she may help you, informed me of every step of what she was doing, very pleasant voice, and explained …
So I call for some help paying my sales tax.. All I get is a recording that they are too busy and callback At a another time. Can’t be put on hold and no call back. How ridiculous
im from out of state and i got a letter stating i needed proof of residency. i thought was normal because this is my first time filing in the state of mississippi. once i handed the required documents in i was told that i would receive my …
Been calling for close to a month trying to get tax account processed and these incompetent, lazy, lying people inside this location and the hernando ms location has been constantly giving me the run around and false info, then when you can …
I called in to check the status of my refund. After reading some of the reviews I was hesitant to call. I’m glad I did. Mrs. Ann answered the phone and was very pleasant and kind. She answered all my questions! Great customer service. Thank you!
I called what I thought would be doing the lunch hour which would mean a long wait time but my call and my issue was resolved within 10 minutes of me dialing……. excellent customer service
I have called and emailed them. No response either way. They just don’t care! Maybe the state of Mississippi should start screening employees better!
0 stars if I could, they said on a paper I ow the 600 dollars and when I called down there they say I ow them an extra 500,then they transferred me to someone else an said I ow them 2 grand, wow if this is people doing there job this is …
My employer sent in a garnishment on Feb. 17th. They lost the check and put a lien on my federal taxes. My employer had to send them another check once they canceled the previous one. The check was delivered personally on April 14th and …
Can I put no stars. Still haven’t gotten my tax refund. Throughout this year I have called about 30 times with no answer. After 6 months they answer and ask me to re send my w-2. Then after weeks I still see nothing with no notification. …
They never answer the phone. It’s inexcusable and almost unbelievable. If I can’t reach you through phone or message, what are you even doing???
Bought me a truck applied for my title never received it even with the same address on file it was March this is October now I had to pay for a 2nd title this would have never happened in Calcasieu Parish in Louisiana 😡 …
For two hours I was constantly transferred to people who were not in the office so I got their voicemails. Sometimes I was transferred and the just straight up hung up on. Most of the people that I spoke with were rude and seemed annoyed …
Clinton office experience – Unprofessional, lack social skills, not knowledgeable of their job and nonchalant. If a patron comes in with a payment stub and ID there is absolutely NO GOOD REASON they should have to yell their social …
For once, a state agency returned a phone call not just in the same day but in less than an hour. They also told me what I needed to know without having to transferring me to someone else.
It’s been 6 weeks since I filed a title. I was originally told with their new system that it would take 4 to 6 weeks. Now it is going to take 8 to 12… How is someone supposed to sell a car in this state? Also, how is this new electronic system any good if it can take 3 months for a title to come through.
Absolutely people working to help you!!! Beautiful personalities!
If I could take stars away, I would. Every year it’s the same thing, Mississippi DOR seems to fail to do the job we pay them to do, as slowly and lazily as possible. Every person I speak to has a horrible attitude, and reads from a script, …
I was very nervous about requesting a duplicate car title after reading the reviews, but I went with the Fast Track Title Program and had no problems at all. I called before starting the process and the lady was quickly able to confirm that …
VERY RUDE as many others have stated. ZERO CUSTOMER SERVICE SKILLS. They act like it is bothering them when you ask a legitimate question. With regard to a personal income tax refund, every time I call I get a different story on why have not received the refund.
Customer service is horrible! Everytime I call the people answer the phone with an attitude like you’re bothering them. There’s never been a time that I called and heard a pleasant voice. Common courtesy should be a must in the hiring process, no one should ever have to regret calling.
Worst customer service I have ever experienced. Was lied to repeatedly trying to get a title for a truck. Had numerous agents tell me that I have to do the leg work for THEIR job. I have never had such a hard time trying to do something the …
On February 25th, 2019, our tax documents were accepted at this location via First Class USPS Certified Mail.
Three weeks ago, I sent an email to see if they’d been received or lost. A reply …
My complaint was more with the actual facility. I received great customer service from the lady behind the counter,but I was extremely disappointed that a facility this large does not have handicap accessible doors. I had to take my …
In ALL honesty, I believe the MS Dept of Revenue does not take the necessary steps to screen and or train their staff. The staff customer service here is HORRIBLE… I work in customer service and I LOVE what I do.. It’s so evident that …
Jason and Briana was a pleasure to speak with…don’t want to pay the 91.84 but it’s my fault and Jason broke it down of how it arrived to that amount so…Mississippi Department of Revenue I will pay….lol..
Not a good experience. Rude inconsiderate of other people and will disconnect which mean they love hanging up in your face I guess image is not everything no more for company nor state because the class they have working in this department …
Excellent experience. Visit another location inside the MS Dept of Revenue. The license division. I had to pick up a replacement title for my vehicle.
Still on hold after waiting for 2 hours and 47 minutes. Glad I’m calling in September. Hopefully someone answers before 5:00
We got close parking went in. Was checked in and directed whereto go immediately. I walked up to the counter where there was only one lady working and she was on the phone helping someone. When she hung up she greeted me and immediately helped me. She was very helpful and friendly. I was in and out in no time without any issues.
Bad customer service and it takes months to get a refund back. They seem so unconcerned about getting any work done and hate answering phones. I keep getting checks when I request direct deposit refunds as an example of their lack of …
The department of Revenue literally stole hundreds of dollars out of my bank account because of some money my dad owed back in 2001and he helped me open the bank account. He’s done his taxes 5 times in Mississippi after that but they …
The most amazing customer service! I have called multiple times over the past couple of days and have spoken with someone different every time. Each time the representative is incredibly friendly and helpful. Each one has walked me through …
Customer Service Reps were very hospitable and customer-friendly each time I’ve called for a resolution; and I spoke to a different person each time. I’ve not had a rude encounter yet, instead they’ve been most helpful with pleasant demeanors which I appreciate!
I spent extra money on express shipping so that I could send off my replacement title request quickly as possible. Mysteriously they could not find my check however they received my application for a replacement. Which makes no sense …
Terrible Branch, nobody communicates there, sends a letter saying that I have until January to send in paperwork, but starts take my money the following week. Mississippi is money hungry, I’d rather work out of state to avoid fighting with …
Listen, the wait is ridiculous!! It’s been a hour and I’m on hold as I type. Someone filed in my name unlawfully and they told me to follow steps just for them to resend the letter concerning the money “I owe them” I was denied my stimulus …
Have been dealing with them for over two years and the service is horrible, have really bad attitudes and refuse to help because they are backed up 6 to 8 weeks on titles. We have (send original documents, fax copies twice, email them two …
Have been trying to contact the department of revenue for 3 weeks now about my dealership license. Have called a total of 7 times and have been on hold for more than 3 hours. Managed to get someone on the phone twice – once I was …
This people truly, truly need to be fired! Whoever is in charge of this office should also be fired! Whoever it is that I call to file reports and complaints with this utterly incompetent office, I will find them and file complaints and …