I have call this office at least 20 times and I get to a certain point and then the automated voice will not let me get any further or let me talk to a person
Been trying to get an issue resolved for a week now and can’t get anywhere. Can’t even get a supervisor to call me back so this issue can be fixed due to a major screw up on their end.
I WAITED ON HOLD FOR QUITE A WHILE BUT THEN I FINALLY SPOKE WITH JASON AND HE WAS A TREMENDOUS HELP. I’VE BBEN TRYING TO GET A DUP TITLE FOR 4 MONTHS AND HE WAS THE FIRST ONE TO ACYUALLY HELP!!
I sent in my paperwork for titling my car VIA CERTIFIED AIR MAIL and THEY LOST IT. THE WORST, ABSOLUTE WORST. GIVING THEM ONE STAR IS BEING WAY TOO GENEROUS.
They don’t reply to emails and when you call their number after 10 mins of answering the automated questions the recording tells you they are too busy to answer your call. This place is a waste of tax dollars. Surprise.
If I could rate this office less than 1 star I totally would! They are THE WORST to have to do ANYthing with. I feel SORRY for anyone who has to deal with them 😭 …
Very dissatisfied with them. Won’t process my state tax return. Charging me interest on money the state owes me. Says they won’t process until end of August to the first part of September.
This place is a joke they don’t deserve any type of star they have had my wife’s title for over two months and she can’t drive her car or anything and I’ve been lied to hung up on and lied to more by even the administrator or so called the …
Called months in advance and verbally updated my mailing address with a representative. Expiration date comes around and evidently they never changed it. Ending costing me money. Horrid service, even for a smaller state government.
Started calling at the county level who gave me a state telephone. She transferred me to another number who gave me another number that sent me to this endless loop that is nothing but an automated number. You cannot talk to a person who even knows nothing.
Spent 30 minutes on hold, connected to a real person and they hung up on me. Not sure how I’m supposed to fix my supposed noncompliance if I can’t get any information.
I have been trying to speak with a human being this week to no avail. Every time I call there is a 40-plus minute wait. They need to hire enough people so that Missourians can get the information they need. Having to wait that long is unacceptable.
Phone service sucks. You wait with automated answering machines for nearly an hour & half the time they don’t even work or they hang up on you. I tried 15 times to get through an automated answering machine to a caller but none of the …
Very rude over the phone. Why apply to do a job that it sounds like you hate. I’ve talked to multiple people, after waiting 20 plus minutes to talk to someone and they were all rude.
Had to wait about 10 mins after check in to complete my title request because of Covid. I was helped by a very helpful employee and was very pleased with her level of knowledge. Good experience!
Automated system doesn’t answer my question and no way to reach a human even though the recording on the system says it will route you to one… very inadequate system… another MO capital FAIL
They’ll do anything to threaten you and take your hard earned cash; but if you have a problem, they’ll make it incredibly difficult to reach them with their terrible automated phone system that hangs up on you 9/10, never compromise with …
Horrible experience with these people. Nobody is doing their job right, they have lost my paperworks multiple times, and very unprofessional workers. Every time you call, it would take 30-40 mins to get connect with someone and then they simply dont have any info.
Calling doesn’t work. At the Jeff City # you can’t get a live person, th ey just refer you to the website & Dora. But Dora said she can’t answer the question and to call.
I need an issue resolved and the phone system just hangs up on you with no resolve. So what do we do? How do we get in contact with them? It makes no sense. TERRIBLE and I’ve dealt with Illinois my whole life.
Terrible experience! I waited patently on hold for 45+ minutes then finally getting through to a representative she hung up on me immediately after I asked my question! If I could give zero stars I would.
Very unhappy. Sent me one notice that i owed a whole 54.10 and then i couldn’t pay right at that moment and of course i couldn’t get through to tell them i would pay at a later date because their automated system hangs up on you and doesn’t …
I just called the Missouri Department of Revenue…at 8:50 A.M. the representative never greeted me. She also was rude during the entire conversation and then hung up. Terrible service less than 1
I am very disappointed. You keep getting that audimated system and can never get a real person. I have a question that i need to talk to someone about. I am very disappointed. I realize that automation is the going thing,but they usually have an option where you can talk to a live person.
Waiting on hold for 2 hours for less then a 1min convo about what I already knew. Wouldn’t stay on the line long enough to answer any of my questions. Since this is the only line you can call for this service here I am again 2 hours wait time just to get some help. Again. please get someone body who wants to do the job.
Torn Vehicle title’s / Chronic issue! To whom it may concern,
All vehicle titles coming from the Jefferson City Department of Revenue (P.O. Box2048) are being torn during the mailing phase. This is a chronic issue that has …
I kinda was hoping it was a joke but it’s not. So if they place a bogus address on your DL You only have to change your mailing address via a form and not officially to receive a DL!!! Sounds like fraud is encouraged or at least …
They lost my paperwork the first time I sent in via mail. So, I faxed in my paperwork for car titling and still have seen nothing. I know they have a lot of people they need to help but DAMN, be more ORGANIZED!!!
Rob was very helpful and friendly when I called. He made me feel comfortable asking questions that someone else may have rushed to answer or not taken the time to answer throughly. Thank you for your patience! Hope I get someone as helpful as him next time I call.
The girl I talked to had an attitude from the start. She was very rude and needs to work on her interpersonal skills. It was ok for her to interrupt me every time I was talking but when we both accidentally started speaking at the same time she got mad like I was doing it on purpose.
We’ll I’ve had to turn Dept. Of revenue in to the attorney general office. Paid for dealership license plates in March. Is now may 19th still haven’t received anything yet.This is a business of law that doesn’t have a clue.
Can’t ever get ahold of someone pretaining to my personal taxes, yet, when I do, I get hung up on. I’m also getting pushed back in line when i am in the first slot. Last time I checked that’s finincial abuse. Somebody seriously needs to look into these people and their business practices.
I have had nothing but kind, courteous, and professional people talk to me on the phone!! I consider it amazing especially if you think about the number of people they deal with day in and day out. My hat goes out to them !!!
I called in today and didn’t have to wait on hold for 45 mins! woohoo!! Spoke with a young lady named Bethany who was very polite and helpful. She was able to get everything ironed out with my problem in less than 10 mins.
Unorganized. Lost our income tax return. Poor phone lines. Poor costumer service. Pretty worthless waste of tax dollars. Spent over 1.5 hours on hold to be told they dont know if the recived our check or not we sent out 7 weeks prior.
Wish it was possible to give 0 stars. The call center is the worst experience of my life. There is literally no way of talking to an actual representative.
Mailed tax check via certified mail almost 4 weeks ago and they still haven’t cleared check and are almost impossible to get someone on phone to followup on matter
Completely incompetent in every way possible. I have requested a tax book for my business 4 times now since the beginning of the year and still have yet to receive one. I cannot log in online and they have no resolution. Pathetic, the whole lot of them.
Absolute and complete incompetence. The Missouri Department of Revenue and DMV is a textbook example of why DMVs have a bad reputation. The State of Missouri is quite possibly the worst state in the United States to live. If you’re considering moving here, don’t. If you’re considering leaving, do that.
Most incompetent Department of Revenue in the country. I have been trying to get my out of state title processed which by out of state I mean Kansas so right next door,since October it is now December, my tags have been expired for over a …
Ridiculous that we have to put up with such incompetence on a government level. You all offer no guidance for navigating state taxes with the pandemic and than make it impossible to get a hold of the right person to ask the questions that …
I wrote to Gov. Parson’s office to complain about the revenue office holding my tax return refund for so long. They forwarded it to dor. I got a call to explain why but the changes had been made and that was three weeks ago. I know …
Business Portal: Whoever is responsible for the website obvious does not actually USE or TEST the “consumer side”. Eventually you get through it. Business Registration is a joke, and there are so many ‘glitches’. It is next to …
Unorganized and cannot complete simple tasks. While I was in the presence of an employee of the DMV, the state employee on the phone was instructed to simply fax one document back to the DMV. However, upon waiting for said document to be …
Do People Work Here? That Automated System Is IS HORRIBLE.. & She Hangs Up So Fast.. I Need Answers About Getting An SR-22 Removed.. I’ve Sent Emails.. Still Waiting.. …
These people are evil. I had a 1-year suspension of my license that started nearly 3 years ago, and I still can’t get my license back because the DoR won’t do the paperwork. In the state of Missouri, a 1-year suspended license is actually a lifetime ban from driving. The Missouri DoR can go to hell.
We regularly send paperwork to this DMV, They regularly lose the paperwork we send them and then tell us that we didnt send it. If they were a private business they would be out of business. Absolutely disgraceful. 10/10 would fire them all.
I drove over an hour just to register my historical vehicle, the staff was very curtious and good at their job. I was in and out in 45 minutes with my plate and vehicle registration change. When it comes time to renew the tags on all my vehicles i would be willing to make the drive rather than use my local office
Since when are you able to change the dollar amount of someone’s return without sending them the information first, after Missouri spent 2 plus months to get it to me? Not only did I do it correctly, now I am out what Missouri owes me and I …
So stupid. They want to advertise to me to renew my plates online, I’ve had my emissions and property taxes completed since 1-27, here we are on 2-13 and I STILL am waiting for them to simply update their system to reflect that I paid my property taxes, thus preventing me from completing the payment section. Absolutely ridiculous.
There’s absolutely no way to get ahold of anyone. I need paperwork and I have no way of getting it. The automatic options are confusing and hangs up on you. Does anyone even work here because if you go past the automatic options you are on hold forever.
I just had a fantastic experience. I left for vacation and didn’t realize my license expired until I went to leave in my rental car. The rental car place suggested I call to see about a temporary extension. These ladies, Shelby and Deanna, …
It’s my impression that the process for license plate renewal could be improved beyond the requirements to submit various articles like insurance, inspections, etc. that already create more challenges to the consumer. Notably the process …
If there was a negative star button this is the place it needs to be. Having to wait on hold is the least of the issue, the problem is calling in to talk to a rep that doesn’t listen and talks over the whole time not trying to answer your …
They are unbelievable. My license is in jeopardy of being suspended if I didn’t get sr22 or pay for the vehicle damages; however I filed an appeal to postpone my license getting suspended because the insurance company wouldn’t have the …
Submitted tax return February 2019. It is June and the return is not complete. I owe from last year and was going to get a refund this year that would be applied to it. The problem is I dont know how much will be left to pay and I will not …
Absolutely no service provided. A 5-10 minute wait turns out to be an hour+? Purely ridiculous that someone can’t answer a phone for over an hour. This is the worst place I’ve ever had to go for registration assistance. A waste of tax dollars in my opinion. Use a different office I promise.
The Missouri DoR is the worst government office in MO. They are extremely inefficient and can’t properly train their workers. I talked to at least 6 different people and each one gave me a different list of required documents. I have spent …
Deserves a negative star. I was kicked off my call twice after waiting 40 minutes each time. Upgrade your systems and hire more people for customer support. I’ve called into this office 4 times over the past 5 business days and every time …
Their automated system is the most incompetent and lazy just ignorant system. Literally no option is what I need and I can’t get ahold of a real person , I cannot state enough how much I hate having to contact them for any reason , just the most ridiculously difficult experience
My overall experience with the dor was shockingly horrifying. The automated phone is flawed, causing frustration and confusion, like come on, it’s almost 2019, my tax dollars can definitely afford better services. They take their time …
I mailed my check for my license plate renewal on April 6, 2019 Its the 23 and have not received my plates. I called to see what the hold up was and was the 45 person on hold. I waited 23 minutes and the auto voice said I was 35th in line. …
DMV always get a bad rap. Today I was at my wits end and the two people at the front desk were the most understanding and helpful people I have ever came across!!!! I am so grateful to them they got everything fixed and were very efficient in telling me exactly what I needed to do. Thank you!!!
I filed two complaints against a a car dealer that scammed me out of my money It’s been over 6 months and not a word back from them about the complaint. I filed a class action suit against the Car Dealer, Got a judgement in my favor, …
Waiting over 4 weeks for them to process a title. Can’t drive the car until they do so. When you call in to ask if it’s processed the average wait time is 27-42 minutes, I’ve waited that long now for many days. …
If I could give them negative 5, I would. The worst place ever. Always over an hour of wait time on the phone. Always give me different answers, not knowing what they do. Whenever I go there, it feels like the filthiest place in the world. …
These people have made recieving my license and temporary license as inconvenient as possible. Being in the active military has placed me in duty station where I am not anywhere close to home and required to have it mailed to me (even …
The last time i called, i had someone who was as rude as can be. The second time around i have been being reput on hold and have had to press 2 more than 10 times now (didnt give me the option a million times the last time i called) and this is after the DMV in my town combined my last address and my current together!!!
I had been trying to get the MO DOR to reply to my refund inquiry for ten weeks and all I got was “we’ll get back to you in six to eight weeks”. I was tired of getting the runaround so I sent a scalding email in large bold caps to the DOR …
I am a missouri resident, but in Florida short term doing an internship, we bought a car down here and needed to get a license plate from Missouri because that’s where we are residents and will be moving back in less than 6 months which is …
Due to their utter incompetence, I cannot drive. I tried to renew my driver’s license. They mailed me to send them address proof. I have sent them utility bills, pay stubs etc. They ask for address proof again next month. Work moves faster …
I called from Florida because I needed a replacement title (don’t ask I’m embarrassed). Sheryl (or Cheryl) answered after 3 minutes. Folks, she could not have been more patient, helpful or kind. Stellar service and thanks for simplifying everything. Sure hope I did her justice. Cathy
Stayed on hold for over half an hour, they answered the line and immediately hung up on me. This was around 3:30. Tried calling back and they had their messaging system set to turn away calls because it was after business hours when they don’t even close until 4:30. Terrible system with no reliable methods of communication.
Absolutely useless. After wasting 2 hours on hold and sending emails with no response I was finally able to reach someone about paying a fee and was told they can’t help. So rather than there being a simple process to pay a $20 fee, I …
Tried to call to pay my personal taxes as well as set up a payment plan. Spent at least 10 minutes navigating the automated systems messages to try and reach a person to speak with, only to be placed on hold for half an hour. And when the …
I have called 5 -8 different time in the past 7 days and I have got 4 different answers. We have also been told so many things would work that didn’t as soon as we went to the dmv. Jefferson City really needs to step their training up …
I have never dealt with a company, government or otherwise, that’s been more disorganized or unhelpful that the MO DOR. The people, when I do finally get a hold of someone, are nice but they’ve been completely unhelpful. I just need them to …
2nd year in a row we can’t access the online option to renew plates for a 2020 car. Other household car can be renewed online using SAME paid personal property tax receipts that supposedly “can’t be found” on the newer vehicle. Same small …
Absolutely terrible.. they messed up the date for the year our truck was purchased by a year. Didn’t catch it initially, so had to go through a huge process to get it changed. 10 weeks later, we receive a notice stating that they need the …
If I could give The Department of Revenue Motor Vehicle Division negative stars I would. This goes for the license bureaus as well. You can never get a live person on the phone and when you do you’re put back on hold and the representative …
Horrible call waiting times and their automated system is infuriating. Called today to ask about a hold on my license that shouldn’t be there and spoke with a supervisor named Robert. He was rude, argumentative, and arrogant. He had the …
Wish I could give negative stars!! I sent in all my paperwork and title to DOR in Jefferson city and waited for months to get an update on if they even received my paperwork, I guess it just sits there until they get to it. Went to …
I cannot get ahold of an actual person, except for the one who asked where to transfer my call! Outrageous. As much money as they are asking for me on my tax return, I would think they ought to be able to hire and maintain the best public …
The automated service is absolutely GARBAGE, never got transferred, never got my question answered, got hung up on TWICE. Despite playing ball and listening to the instructions, I never spoke with a real person. My Real ID never arrived, I …
Does anyone even work here ?!??? I’ve called a million times on multiple days and no one picks up ! I need to get things done and have questions on paperwork for days, things are overdue . No one has contacted me online either ! …
The automated system is absolutely horrible. If you even breathe into the mic it thinks your trying to pick a option from the automated menu. You wait on hold for who knows how long because it doesn’t tell you how long your estimated wait …
This is the most frustrating government agency I’ve ever dealt with. It is impossible to get ahold of a live agent to ask about drivers records requests. I have been given the run-around for a week about a request. …
They are the worst. They will mislead you or straight lie about information and then expect you to pick up the slack or pay the extra cost because the have a poorly trained staff and even worse leadership. Sad!
IMPOSSIBLE to get ahold of an actual person. Their automated system is complete GARBAGE. Easily the worst experience I’ve ever had with an agency online or over the phone. What a complete joke!
Brittney went above and beyond! I was struggling with my no sales tax certificate paperwork, and just about everything else I had to do paperwork wise to open, and Brittney really went out of her way to help me complete it in less than a …
I have been waiting for my duplicate title to be sent to me. They have claimed a lack of a specific paper and so put the request in the rejected file for months. I sent in the paperwork needed and have voice-mail proof from the licensing …
You deserve a Zero….. No empathy for the common person FU
Frustrating
ANSWER THE PHONE!!!!!!!!!!
Taxation is theft
horrible people / horrible state
Missouri #1
Its a clean place for business.
A gang of pirates, crooks, and thieves.
I kept getting hung up on.
too slow to answer the phone
Great
On hold forever.
Need to fix their phone calling system
Can’t talk to a real person
Very helpful
Very helpful and always kind on the phone!
To much wait time and didnt seem nice.
I DON’T WANT AUTOMATED BOTS. I WANT TO SPEAK TO A HUMAN PLEASE
Spoke with Shelby! SO NICE! And helpful
They way I relax is taking this beautiful pictures.
Call during business hours and they’re close
Can never get a hold of or help with anything.
Easiest government transaction I’ve ever had. Thanks
state taxes not being put to state/county property taxes when being deferred to next years taxes
Great customer experience. All my issues were resolved.
Can’t even talk to a real person
Fast and efficient paperwork. Nice job
Waited on hold for 20 minutes just to get immediately hung up on.
the automated phone menu does not register the keys when prompted this sucks
Very rude !!! They made a mistake and have been nothing but problems and different answer everytime!
Nightmare never could find live person to help me. Only endless automated responses.
8 minutes and no answer to a question that should have taken 40 seconds.
How do i expect to reinstate my license when there is a 30+ min hold time!
She was very rude doesn’t know what customer service is.
It was very apparent that i was just a number. And she had no problem with letting you know that.
175min. Wait time to run a VIN? Lol good one. Get a different system.
I have call this office at least 20 times and I get to a certain point and then the automated voice will not let me get any further or let me talk to a person
No one works here and the automated voice system doesn’t answer any questions that can’t be already found online.
Been trying to get an issue resolved for a week now and can’t get anywhere. Can’t even get a supervisor to call me back so this issue can be fixed due to a major screw up on their end.
I WAITED ON HOLD FOR QUITE A WHILE BUT THEN I FINALLY SPOKE WITH JASON AND HE WAS A TREMENDOUS HELP. I’VE BBEN TRYING TO GET A DUP TITLE FOR 4 MONTHS AND HE WAS THE FIRST ONE TO ACYUALLY HELP!!
Terrible experience! There are multiple stations and only 2 people helping. Very rude people! Waited for almost 2 hours just to register my vehicle.
I sent in my paperwork for titling my car VIA CERTIFIED AIR MAIL and THEY LOST IT. THE WORST, ABSOLUTE WORST. GIVING THEM ONE STAR IS BEING WAY TOO GENEROUS.
I keep getting hung up on from the Mo DMV with no help whatsoever. If I treated people that way, I wouldn’t have a job very long!
They don’t reply to emails and when you call their number after 10 mins of answering the automated questions the recording tells you they are too busy to answer your call. This place is a waste of tax dollars. Surprise.
If I could rate this office less than 1 star I totally would! They are THE WORST to have to do ANYthing with. I feel SORRY for anyone who has to deal with them 😭 …
Difficult to contact regarding a vehicle my son has in another state and the online renewal site does not work. Always a challenge dealing with dor.
Still haven’t gotten a refund for my 2020 tax returns. It’s December of 2021
Very dissatisfied with them. Won’t process my state tax return. Charging me interest on money the state owes me. Says they won’t process until end of August to the first part of September.
This place is a joke they don’t deserve any type of star they have had my wife’s title for over two months and she can’t drive her car or anything and I’ve been lied to hung up on and lied to more by even the administrator or so called the …
Called months in advance and verbally updated my mailing address with a representative. Expiration date comes around and evidently they never changed it. Ending costing me money. Horrid service, even for a smaller state government.
Started calling at the county level who gave me a state telephone. She transferred me to another number who gave me another number that sent me to this endless loop that is nothing but an automated number. You cannot talk to a person who even knows nothing.
Called, wait time was somewhat long, but questions where answered, drove to location everything was resolved professionally and in timely manner.
Spent 30 minutes on hold, connected to a real person and they hung up on me. Not sure how I’m supposed to fix my supposed noncompliance if I can’t get any information.
I have been trying to speak with a human being this week to no avail. Every time I call there is a 40-plus minute wait. They need to hire enough people so that Missourians can get the information they need. Having to wait that long is unacceptable.
I’m driving from St Louis to get historic plates, to avoid the 4-month waiting period . Hope it’s not as bad as everyone says.
Phone service sucks. You wait with automated answering machines for nearly an hour & half the time they don’t even work or they hang up on you. I tried 15 times to get through an automated answering machine to a caller but none of the …
Very rude over the phone. Why apply to do a job that it sounds like you hate. I’ve talked to multiple people, after waiting 20 plus minutes to talk to someone and they were all rude.
Had to wait about 10 mins after check in to complete my title request because of Covid. I was helped by a very helpful employee and was very pleased with her level of knowledge. Good experience!
Automated system doesn’t answer my question and no way to reach a human even though the recording on the system says it will route you to one… very inadequate system… another MO capital FAIL
They’ll do anything to threaten you and take your hard earned cash; but if you have a problem, they’ll make it incredibly difficult to reach them with their terrible automated phone system that hangs up on you 9/10, never compromise with …
Great place to renew your license plates…or pay your taxes😐 …
I file my 2017 tax return on the 2nd extension deadline of 10/15/18. Six months later and I have still not received my refund…..just ridiculous.
Horrible experience with these people. Nobody is doing their job right, they have lost my paperworks multiple times, and very unprofessional workers. Every time you call, it would take 30-40 mins to get connect with someone and then they simply dont have any info.
Calling doesn’t work. At the Jeff City # you can’t get a live person, th ey just refer you to the website & Dora. But Dora said she can’t answer the question and to call.
I need an issue resolved and the phone system just hangs up on you with no resolve. So what do we do? How do we get in contact with them? It makes no sense. TERRIBLE and I’ve dealt with Illinois my whole life.
Terrible experience! I waited patently on hold for 45+ minutes then finally getting through to a representative she hung up on me immediately after I asked my question! If I could give zero stars I would.
Very unhappy. Sent me one notice that i owed a whole 54.10 and then i couldn’t pay right at that moment and of course i couldn’t get through to tell them i would pay at a later date because their automated system hangs up on you and doesn’t …
I just called the Missouri Department of Revenue…at 8:50 A.M. the representative never greeted me. She also was rude during the entire conversation and then hung up. Terrible service less than 1
Watch the video on YouTube. They are rude. Inconsiderate, unresponsive.
I am very disappointed. You keep getting that audimated system and can never get a real person. I have a question that i need to talk to someone about. I am very disappointed. I realize that automation is the going thing,but they usually have an option where you can talk to a live person.
Waiting on hold for 2 hours for less then a 1min convo about what I already knew. Wouldn’t stay on the line long enough to answer any of my questions. Since this is the only line you can call for this service here I am again 2 hours wait time just to get some help. Again. please get someone body who wants to do the job.
Torn Vehicle title’s / Chronic issue! To whom it may concern,
All vehicle titles coming from the Jefferson City Department of Revenue (P.O. Box2048) are being torn during the mailing phase. This is a chronic issue that has …
I kinda was hoping it was a joke but it’s not. So if they place a bogus address on your DL You only have to change your mailing address via a form and not officially to receive a DL!!! Sounds like fraud is encouraged or at least …
They lost my paperwork the first time I sent in via mail. So, I faxed in my paperwork for car titling and still have seen nothing. I know they have a lot of people they need to help but DAMN, be more ORGANIZED!!!
Why have 5 windows and only 2 open in Motor Vehicle office? 6 people waiting for service. Person who just went up said he had been waiting 20 mins.
Rob was very helpful and friendly when I called. He made me feel comfortable asking questions that someone else may have rushed to answer or not taken the time to answer throughly. Thank you for your patience! Hope I get someone as helpful as him next time I call.
The girl I talked to had an attitude from the start. She was very rude and needs to work on her interpersonal skills. It was ok for her to interrupt me every time I was talking but when we both accidentally started speaking at the same time she got mad like I was doing it on purpose.
We’ll I’ve had to turn Dept. Of revenue in to the attorney general office. Paid for dealership license plates in March. Is now may 19th still haven’t received anything yet.This is a business of law that doesn’t have a clue.
Can’t ever get ahold of someone pretaining to my personal taxes, yet, when I do, I get hung up on. I’m also getting pushed back in line when i am in the first slot. Last time I checked that’s finincial abuse. Somebody seriously needs to look into these people and their business practices.
Navigating the phone system is horrible. Not able to talk to a representative. Wouldn’t even get placed on hold, instead I was hung up on.
I have had nothing but kind, courteous, and professional people talk to me on the phone!! I consider it amazing especially if you think about the number of people they deal with day in and day out. My hat goes out to them !!!
I called in today and didn’t have to wait on hold for 45 mins! woohoo!! Spoke with a young lady named Bethany who was very polite and helpful. She was able to get everything ironed out with my problem in less than 10 mins.
Unorganized. Lost our income tax return. Poor phone lines. Poor costumer service. Pretty worthless waste of tax dollars. Spent over 1.5 hours on hold to be told they dont know if the recived our check or not we sent out 7 weeks prior.
Wish it was possible to give 0 stars. The call center is the worst experience of my life. There is literally no way of talking to an actual representative.
Mailed tax check via certified mail almost 4 weeks ago and they still haven’t cleared check and are almost impossible to get someone on phone to followup on matter
Completely incompetent in every way possible. I have requested a tax book for my business 4 times now since the beginning of the year and still have yet to receive one. I cannot log in online and they have no resolution. Pathetic, the whole lot of them.
Absolute and complete incompetence. The Missouri Department of Revenue and DMV is a textbook example of why DMVs have a bad reputation. The State of Missouri is quite possibly the worst state in the United States to live. If you’re considering moving here, don’t. If you’re considering leaving, do that.
Most incompetent Department of Revenue in the country. I have been trying to get my out of state title processed which by out of state I mean Kansas so right next door,since October it is now December, my tags have been expired for over a …
Ridiculous that we have to put up with such incompetence on a government level. You all offer no guidance for navigating state taxes with the pandemic and than make it impossible to get a hold of the right person to ask the questions that …
I wrote to Gov. Parson’s office to complain about the revenue office holding my tax return refund for so long. They forwarded it to dor. I got a call to explain why but the changes had been made and that was three weeks ago. I know …
Business Portal: Whoever is responsible for the website obvious does not actually USE or TEST the “consumer side”. Eventually you get through it. Business Registration is a joke, and there are so many ‘glitches’. It is next to …
Unorganized and cannot complete simple tasks. While I was in the presence of an employee of the DMV, the state employee on the phone was instructed to simply fax one document back to the DMV. However, upon waiting for said document to be …
Do People Work Here? That Automated System Is IS HORRIBLE.. & She Hangs Up So Fast.. I Need Answers About Getting An SR-22 Removed.. I’ve Sent Emails.. Still Waiting.. …
Quick service! Friendly workers! First time here and it was easy!!
These people are evil. I had a 1-year suspension of my license that started nearly 3 years ago, and I still can’t get my license back because the DoR won’t do the paperwork. In the state of Missouri, a 1-year suspended license is actually a lifetime ban from driving. The Missouri DoR can go to hell.
We regularly send paperwork to this DMV, They regularly lose the paperwork we send them and then tell us that we didnt send it. If they were a private business they would be out of business. Absolutely disgraceful. 10/10 would fire them all.
I drove over an hour just to register my historical vehicle, the staff was very curtious and good at their job. I was in and out in 45 minutes with my plate and vehicle registration change. When it comes time to renew the tags on all my vehicles i would be willing to make the drive rather than use my local office
Since when are you able to change the dollar amount of someone’s return without sending them the information first, after Missouri spent 2 plus months to get it to me? Not only did I do it correctly, now I am out what Missouri owes me and I …
So stupid. They want to advertise to me to renew my plates online, I’ve had my emissions and property taxes completed since 1-27, here we are on 2-13 and I STILL am waiting for them to simply update their system to reflect that I paid my property taxes, thus preventing me from completing the payment section. Absolutely ridiculous.
There’s absolutely no way to get ahold of anyone. I need paperwork and I have no way of getting it. The automatic options are confusing and hangs up on you. Does anyone even work here because if you go past the automatic options you are on hold forever.
I just had a fantastic experience. I left for vacation and didn’t realize my license expired until I went to leave in my rental car. The rental car place suggested I call to see about a temporary extension. These ladies, Shelby and Deanna, …
It’s my impression that the process for license plate renewal could be improved beyond the requirements to submit various articles like insurance, inspections, etc. that already create more challenges to the consumer. Notably the process …
If there was a negative star button this is the place it needs to be. Having to wait on hold is the least of the issue, the problem is calling in to talk to a rep that doesn’t listen and talks over the whole time not trying to answer your …
They are unbelievable. My license is in jeopardy of being suspended if I didn’t get sr22 or pay for the vehicle damages; however I filed an appeal to postpone my license getting suspended because the insurance company wouldn’t have the …
Submitted tax return February 2019. It is June and the return is not complete. I owe from last year and was going to get a refund this year that would be applied to it. The problem is I dont know how much will be left to pay and I will not …
Absolutely no service provided. A 5-10 minute wait turns out to be an hour+? Purely ridiculous that someone can’t answer a phone for over an hour. This is the worst place I’ve ever had to go for registration assistance. A waste of tax dollars in my opinion. Use a different office I promise.
The Missouri DoR is the worst government office in MO. They are extremely inefficient and can’t properly train their workers. I talked to at least 6 different people and each one gave me a different list of required documents. I have spent …
Deserves a negative star. I was kicked off my call twice after waiting 40 minutes each time. Upgrade your systems and hire more people for customer support. I’ve called into this office 4 times over the past 5 business days and every time …
Their automated system is the most incompetent and lazy just ignorant system. Literally no option is what I need and I can’t get ahold of a real person , I cannot state enough how much I hate having to contact them for any reason , just the most ridiculously difficult experience
It’s taken them three weeks to process my title paperwork because a DMV employee keyed in the wrong date. Three weeks to change a date… …
My overall experience with the dor was shockingly horrifying. The automated phone is flawed, causing frustration and confusion, like come on, it’s almost 2019, my tax dollars can definitely afford better services. They take their time …
I mailed my check for my license plate renewal on April 6, 2019 Its the 23 and have not received my plates. I called to see what the hold up was and was the 45 person on hold. I waited 23 minutes and the auto voice said I was 35th in line. …
DMV always get a bad rap. Today I was at my wits end and the two people at the front desk were the most understanding and helpful people I have ever came across!!!! I am so grateful to them they got everything fixed and were very efficient in telling me exactly what I needed to do. Thank you!!!
I filed two complaints against a a car dealer that scammed me out of my money It’s been over 6 months and not a word back from them about the complaint. I filed a class action suit against the Car Dealer, Got a judgement in my favor, …
Waiting over 4 weeks for them to process a title. Can’t drive the car until they do so. When you call in to ask if it’s processed the average wait time is 27-42 minutes, I’ve waited that long now for many days. …
If I could give them negative 5, I would. The worst place ever. Always over an hour of wait time on the phone. Always give me different answers, not knowing what they do. Whenever I go there, it feels like the filthiest place in the world. …
These people have made recieving my license and temporary license as inconvenient as possible. Being in the active military has placed me in duty station where I am not anywhere close to home and required to have it mailed to me (even …
The last time i called, i had someone who was as rude as can be. The second time around i have been being reput on hold and have had to press 2 more than 10 times now (didnt give me the option a million times the last time i called) and this is after the DMV in my town combined my last address and my current together!!!
Missouri Department of Revenue website blocks all overseas traffic from Taiwan. I cannot download my 2021 MO-1040A or instructions. …
I had been trying to get the MO DOR to reply to my refund inquiry for ten weeks and all I got was “we’ll get back to you in six to eight weeks”. I was tired of getting the runaround so I sent a scalding email in large bold caps to the DOR …
I am a missouri resident, but in Florida short term doing an internship, we bought a car down here and needed to get a license plate from Missouri because that’s where we are residents and will be moving back in less than 6 months which is …
Due to their utter incompetence, I cannot drive. I tried to renew my driver’s license. They mailed me to send them address proof. I have sent them utility bills, pay stubs etc. They ask for address proof again next month. Work moves faster …
I called from Florida because I needed a replacement title (don’t ask I’m embarrassed). Sheryl (or Cheryl) answered after 3 minutes. Folks, she could not have been more patient, helpful or kind. Stellar service and thanks for simplifying everything. Sure hope I did her justice. Cathy
Stayed on hold for over half an hour, they answered the line and immediately hung up on me. This was around 3:30. Tried calling back and they had their messaging system set to turn away calls because it was after business hours when they don’t even close until 4:30. Terrible system with no reliable methods of communication.
Absolutely useless. After wasting 2 hours on hold and sending emails with no response I was finally able to reach someone about paying a fee and was told they can’t help. So rather than there being a simple process to pay a $20 fee, I …
Tried to call to pay my personal taxes as well as set up a payment plan. Spent at least 10 minutes navigating the automated systems messages to try and reach a person to speak with, only to be placed on hold for half an hour. And when the …
I have called 5 -8 different time in the past 7 days and I have got 4 different answers. We have also been told so many things would work that didn’t as soon as we went to the dmv. Jefferson City really needs to step their training up …
I have never dealt with a company, government or otherwise, that’s been more disorganized or unhelpful that the MO DOR. The people, when I do finally get a hold of someone, are nice but they’ve been completely unhelpful. I just need them to …
2nd year in a row we can’t access the online option to renew plates for a 2020 car. Other household car can be renewed online using SAME paid personal property tax receipts that supposedly “can’t be found” on the newer vehicle. Same small …
Absolutely terrible.. they messed up the date for the year our truck was purchased by a year. Didn’t catch it initially, so had to go through a huge process to get it changed. 10 weeks later, we receive a notice stating that they need the …
If I could give The Department of Revenue Motor Vehicle Division negative stars I would. This goes for the license bureaus as well. You can never get a live person on the phone and when you do you’re put back on hold and the representative …
Horrible call waiting times and their automated system is infuriating. Called today to ask about a hold on my license that shouldn’t be there and spoke with a supervisor named Robert. He was rude, argumentative, and arrogant. He had the …
Wish I could give negative stars!! I sent in all my paperwork and title to DOR in Jefferson city and waited for months to get an update on if they even received my paperwork, I guess it just sits there until they get to it. Went to …
I cannot get ahold of an actual person, except for the one who asked where to transfer my call! Outrageous. As much money as they are asking for me on my tax return, I would think they ought to be able to hire and maintain the best public …
The automated service is absolutely GARBAGE, never got transferred, never got my question answered, got hung up on TWICE. Despite playing ball and listening to the instructions, I never spoke with a real person. My Real ID never arrived, I …
Does anyone even work here ?!??? I’ve called a million times on multiple days and no one picks up ! I need to get things done and have questions on paperwork for days, things are overdue . No one has contacted me online either ! …
The automated system is absolutely horrible. If you even breathe into the mic it thinks your trying to pick a option from the automated menu. You wait on hold for who knows how long because it doesn’t tell you how long your estimated wait …
This is the most frustrating government agency I’ve ever dealt with. It is impossible to get ahold of a live agent to ask about drivers records requests. I have been given the run-around for a week about a request. …
They are the worst. They will mislead you or straight lie about information and then expect you to pick up the slack or pay the extra cost because the have a poorly trained staff and even worse leadership. Sad!
IMPOSSIBLE to get ahold of an actual person. Their automated system is complete GARBAGE. Easily the worst experience I’ve ever had with an agency online or over the phone. What a complete joke!
Brittney went above and beyond! I was struggling with my no sales tax certificate paperwork, and just about everything else I had to do paperwork wise to open, and Brittney really went out of her way to help me complete it in less than a …
I would like to leave a review for Heather on Transaction # 2022121092006DG353500 …
I have been waiting for my duplicate title to be sent to me. They have claimed a lack of a specific paper and so put the request in the rejected file for months. I sent in the paperwork needed and have voice-mail proof from the licensing …