Mitchell

HVAC services, Mitchell

Our local, family-owned team has been delivering propane, gas, and other fuel to our Danbury, CT neighbors since 1945. Call today for a free … See more

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Mitchell Reviews ( 89 )

  1. Excellent service your team was very helpful and understanding !! This is the reason you have stayed in service for so long !!please continue the excellent service

  2. Very rude to deal with how much does not call you back . Long time account Complain to the owner domick and he disregards my phone call. And they’re not even price competitive .

  3. This is by far the most unprofessional and unethical company I ever had the displeasure of working with. No matter what you do with them, get it in writing! The sales manager is truly one-of-a-kind!

  4. We Had a new oil tank put on yesterday. The work was done very professionally. We are very satisfied with everything. Thank you

  5. They came and and put 100 dollars more in then our agreement. Now are sending me letters saying that if i dont pay it all they’re not coming back. Thats why I set up a set amount for them to put in last year. In my mind they’re crooks and …

  6. the technician you had come onsite on the 24th – was excellent. He was knowledgeable and most of all thorough. He found the problem, and if not found, it could of been a larger issue for us. Not sure of his name, but wanted to make sure he gets some acknowledgement for his work

  7. Always have a good experience with the tech teams at Mitchell but with my heat our twice in the last two months Gregg my technician today went above and beyond to find the issue. Thanks Gregg

  8. Needed an emergency delivery on a Friday 4pm. Call them and this guy was very rude and unprofessional and said he was not coming and that should go to the gas station and get 10 gallons of oil for the night. So disrespectful. …

  9. Awesome experience with Mitchell overall! Highly recommended! From the excellent customer service starting with Tom DeFeo and his colleague Tim Rescigno, to the amazingly quick delivery. I really am blown away with the true customer first …

  10. I was a customer for about 17 years. Never a problem until about a month ago. The service technicians were always extremely nice, knowledgeable, respectful of my time, and being inside my home. I had automatic delivery, annual service …

  11. I have been customer with them last year, delivery on time whatever you need or not. They even fill up my tank when the summer start and charged $0.40/gallon more than the marketing price. We don’t use any oil in summer!!!!!
    I paid $300 more than other suppliers last year.

  12. I was delivered propane without an invoice. I had checked the amount in the tanks before and after the delivery. 3 days later I was emailed a receipt that was not the standard invoice I would receive from this company. I called to explain …

  13. I would like to thank everyone at Mitchell; the tech, Mario, was wonderful; not only did he put up with my dogs, he was very thorough, explained everything to me every step of the way, and took care of all of my concerns. I feel relieved …

  14. The technician who repaired the water leak on my boiler was the best! He was courteous and took the time to explain what he had done. Highly recommend Mitchell and this wonderful technician.

  15. I have been a Mitchel Oil customer for 40 years and have always received great service. Everyone from the office staff to the sales force, installers, burner servicers and especially those delivering oil are reliable, knowledgeable and courteous.

  16. Service was prompt and the technician, Rob, did a wonderful job and solved the problem. He also helped us think about some options for the future. Mitchell’s is a wonderful family business.

  17. UPDATE: Brian and the Mitchel company came good on their promise and had a service engineer fix our boiler at a reduced labor rate. Brian was collegial and amicable throughout. Would have given 5 stars but leaving at 4 due to the original …

  18. The service rep, Gin, who came to our home, was knowledgeable, professional, clean, wore a mask the whole time he was working, both inside and outside, and courteous. He was patient with our questions. He was concerned with safety, …

  19. Mitchell was great to work with, we used them to convert from an electric cooktop to propane, they were awesome all the way around. Ray in sales came out to our house and helped explain our options, he took care of setting up everything, …

  20. In all the years I have been using Mitchell Oil as a service provider, I have experienced prompt service deliveries and friendly customer service. Not only is my oil automatically refilled as needed, I receive reminder calls for annual furnace maintenance. Very thorough and professional- I would highly recommend!

  21. I have been a Mitchell customer in Roxbury CT for over 8 years. I use a lot of propane. On the positive side, Mitchell has been reasonable on prices, they have been good at coming out to fix the heating system in an emergency, and most of …

  22. I purchased a System 2000 Boiler from Mitchell about 3 years ago. It was their top of the line boiler and I was very pleased with the installation and product. Unfortunately it started to leak yesterday. This sometimes happens so not a …

  23. We’re new propane users and suddenly we were out! The team came up and filled immediately. Jason came by on the night shift and turned everything on, what a pleasure. He was so helpful and friendly, …

  24. I was leaving town very early the next day; my heat was not working (50 degrees), when I got home at 12:30am.
    I called the service number, a technician quickly returned my call, suggested a …

  25. The technion friendly, professional and communicated well during his service call to our home. We are extremely satisfied and highly recommend NE Mitchell.
    Their employes certainly do carry their caring company culture forward in their assignments.

  26. This is a terrific oil company for oil and service. I have had multiple calls on my Lennox furnace this year due to false starting. Their service department is prompt and attentive to my issues. Service Techs Leonard and Nick were very …

  27. Not only do they answer the phone in PERSON, all of the agents are EXTREMELY helpful. They all speak English!!! And, they don’t ask for your bra size and what you had for breakfast before helping you. …

  28. I’ve been a Mitchell customer for five years. Obviously, no one likes paying for heating oil, the same way you don’t like paying for gasoline, insurance, or other necessities. Nevertheless, Mitchell has been a solid company – very polite …

  29. We have had great experiences with Mitchell over the last 10 years. Most recently, we had to install a new AC unit. The process was seamless and the employees who installed could not have been more helpful or pleasant to deal with. I will continue to use Mitchell for a long time to come.

  30. From start to finish the installation of my System 2000 was professional, quick, on-time, and clean. Out with my old furnace and in the the new in only 6 hours. Both Mitchell people (John Miller) and their installation contractor were …

  31. Was away on business. My wife called me at 6 AM telling me our basement was flooded. Our water heater ruptured. I explained to her how to turn off the water main which stop the water flowing. Asked her to call Mitchell. Tim of Mitchell told …

  32. I can’t speak highly enough of Mitchell Oil. Unfortunately I have needed their emergency services on a number of occasions and they come through with flying colors EVERY SINGLE TIME. The most recent event was a storm that knocked our power …

  33. Great Job by Mitchell’s! The crew arrived when they said they would, they took extraordinary measures to ensure no damage was done to our walls and floors! The system itself is fantastic! Never been happier and the furnace (System 2000) is whisper quiet! Thank you for a job well done!

  34. Tim our salesman called immediately to set up appointment to look at our leaking oil tank that Dave (technician) saw when servicing the furnace plus made suggestions. Tim came the next day we discussed what will be needed went over the …

  35. The crew that installed our system were so nice and even said hello to our Beagle Linus while working on a radiator. Everything went smooth and all worked perfectly. I have been a long time customer of Mitchell and have to say of all the companies I’ve used over the years they are the best!

  36. Big job, 500 gal propane tank buried in yard and hook up to generator. Everything went smoothly thanks to Joe Flanagan and expert crew at
    Mitchell. I had been a bit nervous about coordinating delivery of the tank,
    generator, and having site prepared, but everything went off without a hitch

  37. Needed a new furnace and I went with Mitchell and the experience was excellent. The whole process was great. The installers came on time and within 5 hours my new furnace was installed and running. About one hour later the Mitchell service …

  38. I have had the pleasure of doing business with Mitchell for
    15 years and have appreciated their prompt delivery service
    and easy billing system. They have always treated me well.
    Reliable, dependable and easy to talk to.

  39. We have been clients/customers of Mitchell Fuel for over 30 years. Most recently, they removed our in ground oil tank and installed a new tank in our basement. The process was flawless, professional, efficient and cost competitive. Every …

  40. My experience with Mitchell Oil was exceptional, from my first call with costumer care representative Diane Batista, Kathleen Douchette Sales Department, Zach Torres field manager, Barry & Luis technicians (highly trained professional) So from beginning to the end, all there service were done with excellences. Highly recommend.

  41. Was with Leahys for quite some time, but they were nothing but problems. Mitchell resolved my issues immediately, worked with my budget and I’ve been with them since. The service workers are pretty good to work with too. Would recommend.

  42. We have been a customer of Mitchell for 5 years for Propane delivery & furnace service and have always been pleased with the customer service. This month we suddenly had the hot water heater stop functioning – within a day they came and …

  43. The NE Mitchell tech who have come to the home have been 5-star. The NE Mitchell customer service rep answering the phone today only – had a short fuse. I called to request a price match w/ my neighbor in the duplex we both occupy. I’d …

  44. Have been a customer of Mitchell’s for 10 years and never had an issue with propane delivery which is our primary business with them. However on occasion we have needed a service call for our furnace and they have always been prompt and …

  45. Mitchell has been my heating company for more than 5 years and has done a fine job servicing my heating system so I figured they were the ones to do the replacement of my central a/c system and I certainly made the right decision. Right …

  46. I changed to Mitchell about 2 years ago when my former Propane dealer missed a delivery, we ran out and he couldn’t get anyone for a few days leaving us with no way to cook. Plus, their Oil delivery turned out to be cheaper than the company …

  47. We just converted from fuel oil to propane. The background is that our oil burner was old and needed to be replaced and we already had a big propane tank to heat our pool. Mitchell did a great job doing the installation. All of the guys …

  48. Mitchell is a customer-focused company – and they prove their dedication repeatedly. Working with Kevin O. to replace an old AC system proved to be a positive experience. Very fair pricing (we had three estimates) and reliable guidance …

  49. I am very pleased with the technician (Mike) and service that mitchell provided. He was very knowledgeable and knew right away what the problem was. He offered to replace my filter while he was there and gave me advice on scheduling my tune …

  50. Our basement flooded during the recent storm, causing our burner to be shut down. While other companies made excuses, Mitchell had a team out within the hour to assess and make repairs. …

  51. The Mitchell team was fantastic in replacing my oil tank. They have installed and maintain my heating and air-conditioning systems over the years with professionalism, prompt service and solid advice. Much appreciated.

  52. We’ve used Mitchell for almost 2 decades and have never had a bad experience. Their technicians are always kind, knowledgeable, and professional. They have gone above and beyond to secure parts and promptly install. We highly recommend this extraordinary company!

  53. We had an emergency with an AC unit breaking down in the middle of a heatwave. Mitchell send a technician within a couple of hours to fix it, saving us from a sticky situation. When that unit eventually had to be replaced, Mitchell did a …

  54. Have been a customer for over 30 years. Never a bad experience. Every technician that has come to my house has been great. Always friendly and professional. Never felt they were trying to do something that didn’t need to be done. And …

  55. At midnight, the temperature started to drop in our house. The temperature outside was 16 degrees. We feared frozen water pipes because of no heat. We called Mitchell oil company at 12 30 A.M. within the hour. A service technician was at …

  56. The tanker arrived to drain the tank at 06:55 am and departed around 09:00 am. The crew were then able to quickly move the empty tank aside in the basement, remove the basement door, bring the new tank down into the basement. The old was …

  57. Barry came to help me restart my gas fireplace and was a total professional. I felt very reassured by him answering my questions about safety and teaching me how to use the fireplace more safely.

  58. I request to removal of oil tank and get an estimate on February. Mitchell delivered approximately 500 Gallon and ask my company to pay $1800.( when tank needs to be replaced to new) …

  59. I’ve been working with Mitchell for a variety of HVAC needs including installing a mini-split heading and air conditioner, servicing our propane fireplace, and for propane deliveries. John Busch has always been incredibly responsive and …

  60. I have been a customer of Mitchell for 22 years. I have had numerous interactions regarding deliveries, maintenance, repairs, parts etc. The service has always been outstanding – everyone courteous and helpful – any problems have been …

  61. We had a new Roth oil tank and a new System 2000 Energy Kinetics furnace installed. Mitchell Oil has provided our service for over thirty years. They have always been extremely reliable, timely and professional. This not only is a …

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