They have not picked up my mom’s garbage 4 times in the last 4month and then say our driveway is too icy. It’s 1/4 mile long. No one but them seem to have a problem as Amazon, UPS and FedEx come here daily. What are we supposed to do, sale …
Worst service ever they forget to pick up then they charge you for the days they forget , I have spoken to the clerks in the office about not being charged for days they don’t pick up they assure me I won’t be be charged then charge you anyway don’t use them ripoff
Just watched the guy in truck 181 in Hanover, MI… he picked up ALL the trash that was blown all about (almost a 1/2 a block away) along with his scheduled route pick up 😊 …
The worst service. There men are very lazy and every week they are skipping people trash cans and not taking their garbage. The worst garbage company ever
Great prices and even better customer service. Everyone from the ladies that answer the phone to the gentleman picking up your trash are so nice and respectful and go above and beyond!
I used to love modern waste, not sure if I have a new garbage man or what but they pick and choose what they want to take, barely ever actually dump the garbage can, just take bags out. Looking to switch !
Thank you to the office staff and the drivers for doing this essential job during such difficult times! The office staff is super kind and helpful, too.
Does not return emails or phone calls regarding a collections notice. How are we sent to collections when we prepaid for their service? Still trying to get through and get an answer.
Fix your web site! Says you’re open until 5pm!
Guess my business goes down the road! I wasn’t the only customer that had to go elsewhere due to wrong info on your site!
Absolutely horrible place to do business with call to voice concern with why over maltipmu weeks trash isn’t picked up or it’s all over the ground after pick up or container is left in neighbors yard then we get drivers taking pictures of …
awful company!!! The Garbage men skip picking up garbage every other week then they lie about doing so. Extremely rude men working for the company. Over all they do bad business you pay for a service that they don’t provide.
The nerve are open when they say they are they never answer their phone and they are always short with me even though I’m a good paying customer I’m getting tired of it they’re not the only people in town
They have taken care of my garbage for many years. Chuck is a great guy to deal with and they will continue to get my business and anyone that asks me, I always refer them to Modern.
I have always had excellent service with Modern waste! Both my business { King’s Auto} and my home are serviced by Modern Waste and I always get great service. Wonderful local company.
Had to call them two weeks in a row to pick up trash now here it is an actual holiday and my trash band is full and we called yesterday they come out look at it leave it for and go back about their way I’m ready to change trash services
Have this company for 9 to 10 yrs. now. Their collectors don’t care, they never or very seldom close the lids on cans. Called many times and complained but these guys are still doing it. Sad,,must be time to look elsewhere..
They have destroyed our companies yard with their truck and keep putting the dumpster right next to the building after I asked them not to. Missed picking up the garbage also a gew times. Can’t recommend this company for businesses. switching for sure.
We are very pleased to work with Modern Waste. They have donated the dumpsters and trash removal services during the construction of Camp Liberty, a Jackson County charity that helps U.S. military veterans recover from traumatic brain …
Office lady was very short with me on the phone. She didn’t want to answer any of my questions.
Literally annoyed her for calling the place. Looks like I’m going to Liberty land fill. I’ll pay the extra money.
The driver who has been picking up at our home the last few months is awesome. Always places container back away from the road, and is very careful. Thanks!
Lately my garbage can is left in the middle of our driveway, lid not put back on and for the last few weeks it’s not entirely empty. This week I drove down my street, I see garbage cans thrown on there side , one was I a bush .
Incredible place! Went herea liberty landfill wanted to charge me $104. I was only charged $22 here. Super nice staff, friendly and helpful. Definitely worth the drive
I had a miscommunication with this company called and spoke to the owner. He actually listened, and was accommodating, responsive, & timely! He was a real gentleman and I would highly recommend him, and his company!!!
Keep can 3 ft from main road…u.s.12.. You put the can on the road itself. My parent has a form of alzheimers and you cant accomodate not putting a trash can ON US12, so when it tips over from the wind , shes out on 12 fussing with a trash …
The workers are courteous they help you unload they even help me sweep out my box van when I come there cuz sometimes I bring stuff from work there in the work truck very good place excellent prices hope they keep up the good work and the good prices
Go somwhere else. They charge the same as everyone else around. But dont pick my trash up at least once a month. I leave tips when i have extra. They take the extra but not my dumpster. And the lady who answers the phone is very rude every time i call. Definitely switching
Worst garbage service EVER. I have every other week service. Driver misses pickup. I am told it was not my week, but they will come pick it up.
The facts are I have my service marked on a calendar. It was my week for service, no one came and I am still waiting for my pickup. I HATE BEING LIED TO!
I have been with Modern for 10 years, and men out on the route are great. I highly recommend them, as they do great work. If a problem does occur, just a phone call to the office gets it resolved.
Garbage can left across the road, garbage left on ground, they started taking pictures after we called to complain. Then when I called to ask about it was laughed at and called a liar and the owner Bill hung up on me. What a great way to run a buisness.
Great service! They did me a huge favor over the holidays by picking up my garbage when I had forgotten to put it out on the right days. Online payment, recycling pickup and great staff. I highly recommend using Modern Waste Systems.
Modern Waste is the contractor for picking up the town’s garbage. Once a year the town has a “Citywide Cleanup’ and Modern is contracted to do that also. …
My garbage was missed yesterday BUT bright and early this morning the nicest young man came by, apologized for missing us and took my garbage, wished me a great weekend! Great customer service should always be recognized!! Thank you!
I have an on going problem of the garbage people putting my garbage bin right in front of my mailbox therefore I do not get my mail. I have complained and complained and yet they keep doing it almost every week… Problem is the garbage bin …
Very unprofessional, unorganized, & just plain rude. Their representatives argue with you on the phone, hang up on you, & threaten you. I am a professional employee & have never been spoken to like these people. They clearly know they are …
Consistently misses pick up, they will purposely sling trash on your property and for some reason unable to lift a trash can of moderate weight. If i can lift it with one arm you should be fine but I’ve had to call them and have them return to pick up one about 60lbs…like seriously. Lmao
We’ve had Modern waist service for many years with no problems. I really like their recycle center and new dumping station. It’s much cheaper than Liberty Land fill.
Every time I call the office they are rude. They can’t call you back and for some reason no other garbage company’s can service there area.. I hate that I have to give them my money…
Modern Waste is definitely cheaper than everyone in Jackson County. Despite that, I am canceling them today because after leaving out a big load of garbage from our recent move, and calling ahead to make sure they knew I would have a bigger …
Took a FULL truckload here and cost me $15 flat! It’s worth the drive. Very nice attendant and even had guys there to help you unload at each bay. Will definitely be returning.
Bought a new house in the Jackson area and signed up for trash service with Modern Waste. They offer a 65 gallon cart with weekly pickup for the same price that Emmons charges for a 40 gallon cart. …
My pick up day is Wednesday…I called and was told if it lands on a holiday, which it did, then it would be picked up following day. Here it is Saturday and still not picked up! No way to reach anyone because message box is full. I have been a customer for years and always paid on time. This is not the first time I’ve been forgotten.
1st time taking an enclosed pickup truck packed full of non-food items, gal at the weigh station explain to me what to do, I backed up to stall number three, two guys came and completely emptied the pickup for me. …
I agree with the previous reviewer. “Modern” waste upgraded their online billing in may and I followed their instruction to update my info, but for three months their system would still not auto-bill me even though i was enrolled in the …
Have had Modern Waste for my garbage pick up along with using their drop off service. Modern waste is AWESOME, their employees are EXTREMELY pleasant, and helpful. When dumping a trailer full of garbage, their employees jump right up and help get what didnt come out. Modern Waste actually charges you by the pound.
I have been a customer for almost 2yrs and I wouldn’t changed companies even if someone paid me. I’m really glad I chose Modern Waste! Very affordable and they have worked with me when I haven’t been able to make a payment on time. Keep up the good work ya’ll!
My family has been with Modern Waste through 4 different locations over 30 years. I love my trash haulers they are punctual, reliable and courteous. Beside they have some of the lowest rates in the area. …
Consistently missed my pickup (about once a month). Cancelled service 9/2017. They still haven’t picked up their trash can. When I called to tell them its been 3 months since I cancelled and they still haven’t picked up their trash can, …
I have been with Modern for 3 months now and they have been wonderful. I was a bit hesitant to sign up based on some of the reviews but I am very happy that I did. From the people in the office that answer the phone to the guys on the …
After I went across the weigh scales, I pulled forward and got into a stacked type position awaiting a stall to open.
I then managed to back up my utility trailer about 60 ft to get into the stall …
These trucks are loud on a normal day. But 5am and your ripping up and down my road backing up with loud back up beeper. I’ve had modern for years but this is ridiculous.
We’ve been a few times now and each time they have been professional. They’re well organized, today was really busy and they kept track of the order in which customers arrived and the order in which we were to unload. They helped unload everyone to keep things moving along.
This is a great place to unload a couch and trash . Affordable…i paid 30$ to unload a bed frame , couch and trash bags .
The back of my truck was full 30 bucks to dump …AMAZING Granger wanted 110 …
Liked the service at first, the guy we had picking up was great, he was a really helpful and polite. But the people in the office lack communication and customer service skills. They should be taught how to get their info straight between …
Not sure when they pickup recycling here in Hillsdale Michigan but it’s been 4 weeks. My neighbor said they skip right over our house. It’s a shame that the container is in the street and we are paying customers but they’re too lazy to …
Worst service ever with a very rude and condescending office lady! Went 1 whole month were they did not pick up my trash after multiple calls. I was still charged for the whole month. They send the bill to wrong address with wrong name on …
Have had Modern for years with no real issues but this past year I have had to replace my cans every few weeks because the drivers just throw them around causing breakage. I have also stopped replacing the lids to the cans because they end …
Just called to get a price for new service. Lady that answered phone was very rude. If this is the voice of your customer service, I can imagine how the rest of the team is. I haven’t called to get prices from other companies yet but I don’t care if it’s more expensive, I will not use them based on this experience.
They BROKE the trash can we had, and when we asked for a replacement, they brought out a can about 1/3 less in size and want us to pay the same amount! We could barely make it with what we had, disgusting! Making a consumer complaint to the Michigan Attorney General’s consumer complaint line.
We have used modern waste for 4 yrs now and never had a problem until last week .they decided to leave 2 bags in my can. I took them to modern they took my bags. the next week they decided to drive right past my house an not pick up my …
I have been a Modern Waste Systems customer for over ten years. I have always been pleased with their service. Today I am witnessing their care for their employees as they have suspended service for the protection of their employees. I …
I used modern waste service for several years and was pretty happy with their service. i had paid for my service from october 2019 through december. I then moved to a different location and wanted my service transferred. after calling them …
The customer service people are very very rude. I called trying to explain that I have only one trash can. Girl on the phone would barely let me get a word in edge wise. Kept asking for my payment info every time I tried to tell her what …
Not very friendly on the phone and our trash man said our can was never by the road when in fact it was the night before pick up. Not happy with their service and will be looking elsewhere.
Switched from Modern Waste because they pick up trash in my neighborhood too early in the morning. 4:45 am is TOO EARLY!! Called them about it…they don’t care. Their dispatcher, a rude woman, told me it wouldn’t bother her, and she would …
Called to give notice on Monday of carpet for my usual Wednesday pick-up. Was told to put trash in 3-foot rolls and tie it up, which I did. They did not pick up, and when I called to ask about it, they did not ever accept responsibility …
We have been customers for years and planned on using them at our new house we purchased as well. The customer service is horrendous if she had provided a name I would have singled her out because both times I have called it is the same …
If you’re looking for reliability & great customer service don’t look here. The first time I called I was left on hold for 7 minutes, had to hang up and call back. When you do get thru the girl in dispatch is rude and lacks any customer …
Very poor service. They moved to trash billing online, however you may not get an email with the invoice. So when my trash didn’t get picked or anyone else’s on my road, I called and that is when I learned I had missed a payment. So I paid …
I had the company for less than 2 months and only once they picked up my trash on the right day. I called to cancel they ask why, I tell them why and they respond saying they have a picture of my trash not being out to be picked up. They then tell me the date and it’s of course 3 days later then my schedule pickup.
I’ve had modern waste for about 10 months and when I first got them they missed picking up my recycling. Well again yesterday they did not pick up my recycling. I called today and they told me the driver said it wasn’t out there. I told her …
I ordered a dumpster to be picked upFor monthly serviceThey charged me $156And then I find out that I’m not even able to getThe lady on the phone was very rude and after I paid we find out that I’m not able to get a dumpster here because it …
I have had Modern Waste for over 20 years and not one problem until 3 weeks ago. They didn’t pick up my garbage and when I called the office the girl was very rude …
I have had nothing but issues with Modern. Started service 3 weeks ago and have had trash picked up one time. They started me with a Monday route. Then when they drove past my house I called and they moved me to a Friday route. They then …
We’ve used Modern Waste for the past 9 years and up until recently they picked up our recyclables, no questions asked. Today they left our broken down cardboard sitting in our driveway. When I called, the woman who answered was very …
Person answering phone obviously “working” from home, and too busy to be bothered. Rude, ignorant and insulting. Manager Kunta Taylor does not return voicemail. Missed pickup days 3 times within year. Used to be good service. Looking for company that wants business.
Had the company for 15 years. In the beginning they were quite good no issues. Then yhings changed. They would miss a pickup and I’d have to call (it wasn’t just me, it was some of my neighbors too). …
I have had modern for 10 years, have always had a pretty good experience until about a month-month and a half ago. There are new drivers and they leave my can in the middle of the driveway. Any boxes I’ve stuck in there (pop boxes) they …
Upped my pricing by over 10$ without notifying me. Called to discuss ot and the lady i spoke with was rude and unhelpful. Switched to Emmons. Cheaper and more professional.
We used Modern Waste for regular trash pick up for years. When we were in the city of Jackson, they were great! Unfortunately, when we moved and brought service over to our new house in Leoni TWP, service greatly went down hill. …
I was a past Titan customer. Modern evidently bought Titan out but I never received any information about the buyout. For the past five months I have been taking my trash to work because it was not getting picked up. Sent payment to Titan …
Since renewing in March they didn’t pick up trash 6 times total. Have had to call the last 3 weeks in a row. They have picked up the neighborhood each time except us. One nice customer service lady, Summer. The others are rude.
I have used this company over 4 years. It was fine until the last month or so. They used to pick up extra trash i left out and would just charge me accordingly. Then last week the left the extra bag in my drive. I called today and the woman …
They haven’t dumped my dumpster in over a month and they don’t care at all. If you call, they say they will return on the next service day. I’ve canceled my service and I can’t get them to remove the dumpster. I’ve filed a complaint with Attorney Generals office and contracted Fox 2 news.
**Saturday pricing**
What is that all about. The minimum charge has gone from $30 to $35 and now $40. But wait there’s more if you happen to be taking your trailer load there on a …
Recently, they don’t pick up the trash on our street. When trying to call, no one answers the phone. When told about no service, all they did was throw out excuses that are obviously nothing more than excuses and lies. Promised a refund for …
Trash has not been picked up on multiple occasions, trash can has been broken by driver and also left fully out into the street before. When I called to get the trash they missed 2 weeks in a row picked up I was informed that “I need to …
I paid for 3 months & for a can to be dropped off. First Friday they didn’t come & pick up. I left everything out overnight thinking they’d come Sat which they didn’t but something tore the garbage up. Called Monday & they did it was a sub …
They took our large, very expensive trash cans and threw them away. When we called about it , they said… what do you want me to do about it. Put your trash bags at the curb. The reason for cans is animals, and a long drive.
I have had multiple issues with Modern Waste not picking up my garbage and rude staff…BUT thanks to Heather we will be continuing services as she went ABOVE and BEYOND do help us resolve our issue last week. She also gave us a courtesy call today to check in and make sure everything taken care of. Way to go Heather! ❤️😊 …
I have used Modern exclusivly for my construction co.debris for the last couple years , many many dumpsters .I added their home pickup last month and have been missed every week since it started . I called repeatedly to remind them , they …
I dont generate alot of trash so I usually take it in myself every couple of months. Even still I have never come up to the half ton minimum. But 40 bucks for a trailer of trash doesn’t seem bad. Now the new 1 ton minimum may just have me looking to fo somewhere else. 80 is too much for what I bring.
Ive always used this service but most likely will be no more. I took 200 pounds of trash in and they wanted to charge me a minimum dump fee of 96 dollars for a ton of trash. I had 200 pounds! That is a rip off.. I’m sad they would be taking advantage of people like this. Get it together Modern…
My landlord uses this company and is up to date on all payments. We were getting our trash picked up regularly every other Tuesday since I moved in almost 3 years ago. I live on a property that shares a dumpster with at least 5 other …
Since dispatched wanted to argue and say I didn’t place my trash out. Then said they would be back to pick it up later in the day. Congrats on lying twice in the matter of a few minutes on top of being extremely rude. Usually have to go out …
A year or so ago Modern bought out republic in our area of Rives Jct. Everything was fine until 2 weeks ago when they didn’t pick up myself and the neighbors trash on both sides of us. When we called, the driver reported that we didn’t …
I have been with company for over 20 years always paid our bill they haven’t picked up trash in 2 weeks. Where you call they are rude and unprofessional.
My college housemates and I ordered another trash can for our house weeks ago. They delivered it to the wrong address, and when we called to ask about it the receptionist was extremely rude, and tried to convince us that we had the address …
We had been a customer for 9 years. We started having problems a few months ago with being overcharged and having trash left scattered around our yard. . I had an extra can that before I had been charged an extra $10 for that they now said …
Literally the worst people to deal with. Been going with them for 4 years never got a new can when requested. Also requested trash to get picked up after they claimed i didn’t pay. Which WAS PAID husband and i were so fed up we canceled …
Cancelled my autopay and did not inform me. Didn’t pick up my trash, thats how I found out autopay was cancelled. Spoke to a customer service rep acted like she didn’t care. Took my payment and said I should have known. And they will be out when they can. Bad customer service.
I am sooo disappointed! My family has used this service for over 40yrs since it was Michigan Center garbage service. It WAS a service then! Friendly drivers, we knew their names, they knew us! They did twice a week pick up and came up the …
Called to start services and was quoted one price. Called back and they quoted me a price that was 10 dollars more. When I asked about it the woman on the phone began to get an attitude and talk over me. She then said, very casually that my …
Can’t see what you are typing in the review to start with! Also if you don’t get your bill via email they don’t care. So bill not paid and no pick up. No courtesy notification your bill is over due. This happened Labor day week so I …
The worse customer service in the world. I have never had someone talk to me the way they do here. They are rude, and talk back to you. Never received a bill and they just stopped picking up my trash. The lady said my card was declined and …
Had MW for 3 years at this location. I love on a private drive shared with another home and they’ve always come down to pick up trash. I’m guessing they changed drivers and this stopped but when I called after trash wasn’t picked up two …
Honestly one of the worst companies I have ever crossed paths with. The drivers are absolutely terrible. If our bin was propped open with even a single bag, they would remove it from the bin and leave it laying in the yard. We called to pay …
Very professional helpful office staff. My trash company before was very expensive added fees for everything in excess to 30$ a week for cardboard sticking out of my cans!!! No recycling. Modern set me up for service, no upfront payment. My …
Was told that they don’t have time to talk to customers via phone. I switched services to get a more customer reactive company was paid through the end of the month on the 30th they came out to pick up their tubs took the garbage out of the tubs and left it in my driveway.
They have not picked up my mom’s garbage 4 times in the last 4month and then say our driveway is too icy. It’s 1/4 mile long. No one but them seem to have a problem as Amazon, UPS and FedEx come here daily. What are we supposed to do, sale …
Great people
Excellent service.
Great company
Great workers
Garbage service
Great pricing
Good
Got right in and out of there
Is there a below zero star?????
Awesome disposal dump.
Delicious
Courteous friendly and helpful
Lazy Trash company.
Great service and respectful owners
Very helpful employees.
very polite staff and helpful
Very happy with their services
The minimum price keeps going up for some reason.
Vary convenient friendly staff
They’re green and they good people
The worst customer service ever to lazy to do their job
Very nice people, great service
Always on time pickups nice staff
Been very happy with their service!
Change your closing time to proper time on website!
GREAT PRICE AND EXCELLENT SERVICE. THANK YOU MODERN WASTE !!
Poor customer service, sloppy trash service 🙁 Better prices along with better customer service can be found elsewhere
Tight quarters in the parking lot, friendly staff
Easy unloading and prices are fairly cheap
Had to unload my trailer that was full of ju nk
Fast, honest, courteous, need I say more?
Service is amazing. Everyone (drivers, office personnel) fantastic!!
Great services, the curb side recycling is the best! Thanks guys!
The team there is very helpful with your post consumer waste needs!
For years I have had nothing but great service with Modern. Thanks guys!
I have never had any problems.
I work at Modern waste systems and they are a good Employer
We are so happy we switched to Modern, they are a caring and respectful Company
Great place to dump construction debris!
I love the all of Moderns staff. Very friendly and helpful!
They “forget” to pick up your garbage on numerous occasions and then you become a nuisance for calling to ask why and when they are coming.
Good service, good prices. Only trash place I use!
Good cheap place better than liberty land fill and they help you unload…
Terrible service, terrible customer service, antiquated glitchy system. They make their problems your problem
Fair price for the going rate per ton. Better prices than Liberty
Place is amazing, affordable and always friendly staff and you can get in and out quickly.
Always polite and want to help–have been with them almost 20 years without a complaint.
Worst service ever they forget to pick up then they charge you for the days they forget , I have spoken to the clerks in the office about not being charged for days they don’t pick up they assure me I won’t be be charged then charge you anyway don’t use them ripoff
Very simple set up. Courteous pickup men! Extremely satisfied customer in Jackson area.
Very unprofessional. Lied claiming they picked up trash which they did not.
Been loyal customer of Modern for over 25yrs. They are always willing to work with you.
Just watched the guy in truck 181 in Hanover, MI… he picked up ALL the trash that was blown all about (almost a 1/2 a block away) along with his scheduled route pick up 😊 …
The worst service. There men are very lazy and every week they are skipping people trash cans and not taking their garbage. The worst garbage company ever
They pick up whenever they want . they are paid to pick it up every week but they didnt last week. So can I pay when ever I want
They have went above and beyond for my business!! Bonny is amazing! Thank you for excellent customer service!!
We had a broken can and kept getting the run around about picking it up and replacing it….the receptionist was VERY rude
They do not have a care for anyone’s property, they pick and choose what they pick up, everyone in office is extremely rude
I switched to modern waste over a year ago and saved a bunch on my dumpster rental. Great service with outstanding savings in Quincy, MI.
Great prices and even better customer service. Everyone from the ladies that answer the phone to the gentleman picking up your trash are so nice and respectful and go above and beyond!
We have been very pleased with Modern Waste and now that we can set up payments online its even more convenient than ever.
I used to love modern waste, not sure if I have a new garbage man or what but they pick and choose what they want to take, barely ever actually dump the garbage can, just take bags out. Looking to switch !
Thank you to the office staff and the drivers for doing this essential job during such difficult times! The office staff is super kind and helpful, too.
Does not return emails or phone calls regarding a collections notice. How are we sent to collections when we prepaid for their service? Still trying to get through and get an answer.
Fix your web site! Says you’re open until 5pm!
Guess my business goes down the road! I wasn’t the only customer that had to go elsewhere due to wrong info on your site!
Absolutely horrible place to do business with call to voice concern with why over maltipmu weeks trash isn’t picked up or it’s all over the ground after pick up or container is left in neighbors yard then we get drivers taking pictures of …
awful company!!! The Garbage men skip picking up garbage every other week then they lie about doing so. Extremely rude men working for the company. Over all they do bad business you pay for a service that they don’t provide.
The nerve are open when they say they are they never answer their phone and they are always short with me even though I’m a good paying customer I’m getting tired of it they’re not the only people in town
Affordable waste disposal…UPDATE: Not as affordable as it used to be. Saturday pricing is ridiculous 😆 …
I was grandfathered in from Titan trash come to find out this company doesnt collect yard waste…I will be taking my business somewhere else
They have taken care of my garbage for many years. Chuck is a great guy to deal with and they will continue to get my business and anyone that asks me, I always refer them to Modern.
I have always had excellent service with Modern waste! Both my business { King’s Auto} and my home are serviced by Modern Waste and I always get great service. Wonderful local company.
Had to call them two weeks in a row to pick up trash now here it is an actual holiday and my trash band is full and we called yesterday they come out look at it leave it for and go back about their way I’m ready to change trash services
Have this company for 9 to 10 yrs. now. Their collectors don’t care, they never or very seldom close the lids on cans. Called many times and complained but these guys are still doing it. Sad,,must be time to look elsewhere..
Garage service/pick-up,it’s local,super!
They have destroyed our companies yard with their truck and keep putting the dumpster right next to the building after I asked them not to. Missed picking up the garbage also a gew times. Can’t recommend this company for businesses. switching for sure.
We are very pleased to work with Modern Waste. They have donated the dumpsters and trash removal services during the construction of Camp Liberty, a Jackson County charity that helps U.S. military veterans recover from traumatic brain …
Office lady was very short with me on the phone. She didn’t want to answer any of my questions.
Literally annoyed her for calling the place. Looks like I’m going to Liberty land fill. I’ll pay the extra money.
The driver who has been picking up at our home the last few months is awesome. Always places container back away from the road, and is very careful. Thanks!
Lately my garbage can is left in the middle of our driveway, lid not put back on and for the last few weeks it’s not entirely empty. This week I drove down my street, I see garbage cans thrown on there side , one was I a bush .
Incredible place! Went herea liberty landfill wanted to charge me $104. I was only charged $22 here. Super nice staff, friendly and helpful. Definitely worth the drive
I had a miscommunication with this company called and spoke to the owner. He actually listened, and was accommodating, responsive, & timely! He was a real gentleman and I would highly recommend him, and his company!!!
Keep can 3 ft from main road…u.s.12.. You put the can on the road itself. My parent has a form of alzheimers and you cant accomodate not putting a trash can ON US12, so when it tips over from the wind , shes out on 12 fussing with a trash …
The workers are courteous they help you unload they even help me sweep out my box van when I come there cuz sometimes I bring stuff from work there in the work truck very good place excellent prices hope they keep up the good work and the good prices
Go somwhere else. They charge the same as everyone else around. But dont pick my trash up at least once a month. I leave tips when i have extra. They take the extra but not my dumpster. And the lady who answers the phone is very rude every time i call. Definitely switching
Worst garbage service EVER. I have every other week service. Driver misses pickup. I am told it was not my week, but they will come pick it up.
The facts are I have my service marked on a calendar. It was my week for service, no one came and I am still waiting for my pickup. I HATE BEING LIED TO!
I have been with Modern for 10 years, and men out on the route are great. I highly recommend them, as they do great work. If a problem does occur, just a phone call to the office gets it resolved.
Garbage can left across the road, garbage left on ground, they started taking pictures after we called to complain. Then when I called to ask about it was laughed at and called a liar and the owner Bill hung up on me. What a great way to run a buisness.
Four weeks in a row they have missed picking up our trash, I have to call constantly and customer service is
Great service! They did me a huge favor over the holidays by picking up my garbage when I had forgotten to put it out on the right days. Online payment, recycling pickup and great staff. I highly recommend using Modern Waste Systems.
Modern Waste is the contractor for picking up the town’s garbage. Once a year the town has a “Citywide Cleanup’ and Modern is contracted to do that also. …
My garbage was missed yesterday BUT bright and early this morning the nicest young man came by, apologized for missing us and took my garbage, wished me a great weekend! Great customer service should always be recognized!! Thank you!
I have an on going problem of the garbage people putting my garbage bin right in front of my mailbox therefore I do not get my mail. I have complained and complained and yet they keep doing it almost every week… Problem is the garbage bin …
Very unprofessional, unorganized, & just plain rude. Their representatives argue with you on the phone, hang up on you, & threaten you. I am a professional employee & have never been spoken to like these people. They clearly know they are …
Consistently misses pick up, they will purposely sling trash on your property and for some reason unable to lift a trash can of moderate weight. If i can lift it with one arm you should be fine but I’ve had to call them and have them return to pick up one about 60lbs…like seriously. Lmao
We’ve had Modern waist service for many years with no problems. I really like their recycle center and new dumping station. It’s much cheaper than Liberty Land fill.
Every time I call the office they are rude. They can’t call you back and for some reason no other garbage company’s can service there area.. I hate that I have to give them my money…
Modern Waste is definitely cheaper than everyone in Jackson County. Despite that, I am canceling them today because after leaving out a big load of garbage from our recent move, and calling ahead to make sure they knew I would have a bigger …
Took a FULL truckload here and cost me $15 flat! It’s worth the drive. Very nice attendant and even had guys there to help you unload at each bay. Will definitely be returning.
Bought a new house in the Jackson area and signed up for trash service with Modern Waste. They offer a 65 gallon cart with weekly pickup for the same price that Emmons charges for a 40 gallon cart. …
Very dissatisfied with this service and the drivers and customer service is terrible. I do not recommend. Weekly issues with this company.
My pick up day is Wednesday…I called and was told if it lands on a holiday, which it did, then it would be picked up following day. Here it is Saturday and still not picked up! No way to reach anyone because message box is full. I have been a customer for years and always paid on time. This is not the first time I’ve been forgotten.
1st time taking an enclosed pickup truck packed full of non-food items, gal at the weigh station explain to me what to do, I backed up to stall number three, two guys came and completely emptied the pickup for me. …
I agree with the previous reviewer. “Modern” waste upgraded their online billing in may and I followed their instruction to update my info, but for three months their system would still not auto-bill me even though i was enrolled in the …
Have had Modern Waste for my garbage pick up along with using their drop off service. Modern waste is AWESOME, their employees are EXTREMELY pleasant, and helpful. When dumping a trailer full of garbage, their employees jump right up and help get what didnt come out. Modern Waste actually charges you by the pound.
They are very nice and helpful. Would always go there first.
I have been a customer for almost 2yrs and I wouldn’t changed companies even if someone paid me. I’m really glad I chose Modern Waste! Very affordable and they have worked with me when I haven’t been able to make a payment on time. Keep up the good work ya’ll!
My family has been with Modern Waste through 4 different locations over 30 years. I love my trash haulers they are punctual, reliable and courteous. Beside they have some of the lowest rates in the area. …
Consistently missed my pickup (about once a month). Cancelled service 9/2017. They still haven’t picked up their trash can. When I called to tell them its been 3 months since I cancelled and they still haven’t picked up their trash can, …
I have been with Modern for 3 months now and they have been wonderful. I was a bit hesitant to sign up based on some of the reviews but I am very happy that I did. From the people in the office that answer the phone to the guys on the …
After I went across the weigh scales, I pulled forward and got into a stacked type position awaiting a stall to open.
I then managed to back up my utility trailer about 60 ft to get into the stall …
These trucks are loud on a normal day. But 5am and your ripping up and down my road backing up with loud back up beeper. I’ve had modern for years but this is ridiculous.
Continuously misses our trash pick up. We have to call to remind them and they still don’t pick up when they say they will. Do not recommend.
We’ve been a few times now and each time they have been professional. They’re well organized, today was really busy and they kept track of the order in which customers arrived and the order in which we were to unload. They helped unload everyone to keep things moving along.
This is a great place to unload a couch and trash . Affordable…i paid 30$ to unload a bed frame , couch and trash bags .
The back of my truck was full 30 bucks to dump …AMAZING Granger wanted 110 …
Liked the service at first, the guy we had picking up was great, he was a really helpful and polite. But the people in the office lack communication and customer service skills. They should be taught how to get their info straight between …
Not sure when they pickup recycling here in Hillsdale Michigan but it’s been 4 weeks. My neighbor said they skip right over our house. It’s a shame that the container is in the street and we are paying customers but they’re too lazy to …
Service is new to area by 2-3months,
BUT, “every can” is damaged on block.
Huge gashes in carts, torn lids, ripped off wheel bases. …
Worst service ever with a very rude and condescending office lady! Went 1 whole month were they did not pick up my trash after multiple calls. I was still charged for the whole month. They send the bill to wrong address with wrong name on …
Have had Modern for years with no real issues but this past year I have had to replace my cans every few weeks because the drivers just throw them around causing breakage. I have also stopped replacing the lids to the cans because they end …
Just called to get a price for new service. Lady that answered phone was very rude. If this is the voice of your customer service, I can imagine how the rest of the team is. I haven’t called to get prices from other companies yet but I don’t care if it’s more expensive, I will not use them based on this experience.
They BROKE the trash can we had, and when we asked for a replacement, they brought out a can about 1/3 less in size and want us to pay the same amount! We could barely make it with what we had, disgusting! Making a consumer complaint to the Michigan Attorney General’s consumer complaint line.
We have used modern waste for 4 yrs now and never had a problem until last week .they decided to leave 2 bags in my can. I took them to modern they took my bags. the next week they decided to drive right past my house an not pick up my …
I have been a Modern Waste Systems customer for over ten years. I have always been pleased with their service. Today I am witnessing their care for their employees as they have suspended service for the protection of their employees. I …
I used modern waste service for several years and was pretty happy with their service. i had paid for my service from october 2019 through december. I then moved to a different location and wanted my service transferred. after calling them …
The customer service people are very very rude. I called trying to explain that I have only one trash can. Girl on the phone would barely let me get a word in edge wise. Kept asking for my payment info every time I tried to tell her what …
Not very friendly on the phone and our trash man said our can was never by the road when in fact it was the night before pick up. Not happy with their service and will be looking elsewhere.
Switched from Modern Waste because they pick up trash in my neighborhood too early in the morning. 4:45 am is TOO EARLY!! Called them about it…they don’t care. Their dispatcher, a rude woman, told me it wouldn’t bother her, and she would …
Called to give notice on Monday of carpet for my usual Wednesday pick-up. Was told to put trash in 3-foot rolls and tie it up, which I did. They did not pick up, and when I called to ask about it, they did not ever accept responsibility …
We have been customers for years and planned on using them at our new house we purchased as well. The customer service is horrendous if she had provided a name I would have singled her out because both times I have called it is the same …
If you’re looking for reliability & great customer service don’t look here. The first time I called I was left on hold for 7 minutes, had to hang up and call back. When you do get thru the girl in dispatch is rude and lacks any customer …
Very poor service. They moved to trash billing online, however you may not get an email with the invoice. So when my trash didn’t get picked or anyone else’s on my road, I called and that is when I learned I had missed a payment. So I paid …
I had the company for less than 2 months and only once they picked up my trash on the right day. I called to cancel they ask why, I tell them why and they respond saying they have a picture of my trash not being out to be picked up. They then tell me the date and it’s of course 3 days later then my schedule pickup.
Please stopping destroying my garbage cans!
Ive had modern for years. I’ve noticed the last few months these new workers …
Recently updated their billing again; zero issues with changing over auto payment. They also have dumpsters for rent if you need those.
I’ve had modern waste for about 10 months and when I first got them they missed picking up my recycling. Well again yesterday they did not pick up my recycling. I called today and they told me the driver said it wasn’t out there. I told her …
I ordered a dumpster to be picked upFor monthly serviceThey charged me $156And then I find out that I’m not even able to getThe lady on the phone was very rude and after I paid we find out that I’m not able to get a dumpster here because it …
I have had Modern Waste for over 20 years and not one problem until 3 weeks ago. They didn’t pick up my garbage and when I called the office the girl was very rude …
I have had nothing but issues with Modern. Started service 3 weeks ago and have had trash picked up one time. They started me with a Monday route. Then when they drove past my house I called and they moved me to a Friday route. They then …
We’ve used Modern Waste for the past 9 years and up until recently they picked up our recyclables, no questions asked. Today they left our broken down cardboard sitting in our driveway. When I called, the woman who answered was very …
Person answering phone obviously “working” from home, and too busy to be bothered. Rude, ignorant and insulting. Manager Kunta Taylor does not return voicemail. Missed pickup days 3 times within year. Used to be good service. Looking for company that wants business.
Had the company for 15 years. In the beginning they were quite good no issues. Then yhings changed. They would miss a pickup and I’d have to call (it wasn’t just me, it was some of my neighbors too). …
I have had modern for 10 years, have always had a pretty good experience until about a month-month and a half ago. There are new drivers and they leave my can in the middle of the driveway. Any boxes I’ve stuck in there (pop boxes) they …
Upped my pricing by over 10$ without notifying me. Called to discuss ot and the lady i spoke with was rude and unhelpful. Switched to Emmons. Cheaper and more professional.
We used Modern Waste for regular trash pick up for years. When we were in the city of Jackson, they were great! Unfortunately, when we moved and brought service over to our new house in Leoni TWP, service greatly went down hill. …
I was a past Titan customer. Modern evidently bought Titan out but I never received any information about the buyout. For the past five months I have been taking my trash to work because it was not getting picked up. Sent payment to Titan …
Since renewing in March they didn’t pick up trash 6 times total. Have had to call the last 3 weeks in a row. They have picked up the neighborhood each time except us. One nice customer service lady, Summer. The others are rude.
I have used this company over 4 years. It was fine until the last month or so. They used to pick up extra trash i left out and would just charge me accordingly. Then last week the left the extra bag in my drive. I called today and the woman …
They haven’t dumped my dumpster in over a month and they don’t care at all. If you call, they say they will return on the next service day. I’ve canceled my service and I can’t get them to remove the dumpster. I’ve filed a complaint with Attorney Generals office and contracted Fox 2 news.
I paid my bill for the year and they changed my rate. I got a invoice 6 months later saying I owe x amount after paying for the full year.
**Saturday pricing**
What is that all about. The minimum charge has gone from $30 to $35 and now $40. But wait there’s more if you happen to be taking your trailer load there on a …
Recently, they don’t pick up the trash on our street. When trying to call, no one answers the phone. When told about no service, all they did was throw out excuses that are obviously nothing more than excuses and lies. Promised a refund for …
Trash has not been picked up on multiple occasions, trash can has been broken by driver and also left fully out into the street before. When I called to get the trash they missed 2 weeks in a row picked up I was informed that “I need to …
I paid for 3 months & for a can to be dropped off. First Friday they didn’t come & pick up. I left everything out overnight thinking they’d come Sat which they didn’t but something tore the garbage up. Called Monday & they did it was a sub …
They took our large, very expensive trash cans and threw them away. When we called about it , they said… what do you want me to do about it. Put your trash bags at the curb. The reason for cans is animals, and a long drive.
Long time customer for weekly trash removal with extra large item at $15. Now over $125 for one extra item …
I have had multiple issues with Modern Waste not picking up my garbage and rude staff…BUT thanks to Heather we will be continuing services as she went ABOVE and BEYOND do help us resolve our issue last week. She also gave us a courtesy call today to check in and make sure everything taken care of. Way to go Heather! ❤️😊 …
I have used Modern exclusivly for my construction co.debris for the last couple years , many many dumpsters .I added their home pickup last month and have been missed every week since it started . I called repeatedly to remind them , they …
I dont generate alot of trash so I usually take it in myself every couple of months. Even still I have never come up to the half ton minimum. But 40 bucks for a trailer of trash doesn’t seem bad. Now the new 1 ton minimum may just have me looking to fo somewhere else. 80 is too much for what I bring.
Ive always used this service but most likely will be no more. I took 200 pounds of trash in and they wanted to charge me a minimum dump fee of 96 dollars for a ton of trash. I had 200 pounds! That is a rip off.. I’m sad they would be taking advantage of people like this. Get it together Modern…
My landlord uses this company and is up to date on all payments. We were getting our trash picked up regularly every other Tuesday since I moved in almost 3 years ago. I live on a property that shares a dumpster with at least 5 other …
Since dispatched wanted to argue and say I didn’t place my trash out. Then said they would be back to pick it up later in the day. Congrats on lying twice in the matter of a few minutes on top of being extremely rude. Usually have to go out …
A year or so ago Modern bought out republic in our area of Rives Jct. Everything was fine until 2 weeks ago when they didn’t pick up myself and the neighbors trash on both sides of us. When we called, the driver reported that we didn’t …
I have been with company for over 20 years always paid our bill they haven’t picked up trash in 2 weeks. Where you call they are rude and unprofessional.
My college housemates and I ordered another trash can for our house weeks ago. They delivered it to the wrong address, and when we called to ask about it the receptionist was extremely rude, and tried to convince us that we had the address …
We had been a customer for 9 years. We started having problems a few months ago with being overcharged and having trash left scattered around our yard. . I had an extra can that before I had been charged an extra $10 for that they now said …
Literally the worst people to deal with. Been going with them for 4 years never got a new can when requested. Also requested trash to get picked up after they claimed i didn’t pay. Which WAS PAID husband and i were so fed up we canceled …
Cancelled my autopay and did not inform me. Didn’t pick up my trash, thats how I found out autopay was cancelled. Spoke to a customer service rep acted like she didn’t care. Took my payment and said I should have known. And they will be out when they can. Bad customer service.
I am sooo disappointed! My family has used this service for over 40yrs since it was Michigan Center garbage service. It WAS a service then! Friendly drivers, we knew their names, they knew us! They did twice a week pick up and came up the …
Called to start services and was quoted one price. Called back and they quoted me a price that was 10 dollars more. When I asked about it the woman on the phone began to get an attitude and talk over me. She then said, very casually that my …
Can’t see what you are typing in the review to start with! Also if you don’t get your bill via email they don’t care. So bill not paid and no pick up. No courtesy notification your bill is over due. This happened Labor day week so I …
The worse customer service in the world. I have never had someone talk to me the way they do here. They are rude, and talk back to you. Never received a bill and they just stopped picking up my trash. The lady said my card was declined and …
Had MW for 3 years at this location. I love on a private drive shared with another home and they’ve always come down to pick up trash. I’m guessing they changed drivers and this stopped but when I called after trash wasn’t picked up two …
Honestly one of the worst companies I have ever crossed paths with. The drivers are absolutely terrible. If our bin was propped open with even a single bag, they would remove it from the bin and leave it laying in the yard. We called to pay …
Very professional helpful office staff. My trash company before was very expensive added fees for everything in excess to 30$ a week for cardboard sticking out of my cans!!! No recycling. Modern set me up for service, no upfront payment. My …
Was told that they don’t have time to talk to customers via phone. I switched services to get a more customer reactive company was paid through the end of the month on the 30th they came out to pick up their tubs took the garbage out of the tubs and left it in my driveway.