Moffitt Cancer Center, Magnolia Campus

Moffitt Cancer Center, Magnolia Campus

Patient Appointment Center Hours: 7 a.m. to 8 p.m. Monday – Friday; 8 a.m. to 12 p.m. Saturday Visiting Hours: 8 a.m. to 9 p.m. daily This campus includes the Moffitt Cancer Hospital, Muriel Rothman Building (clinic), Vincent A. Stabile Research Building and the Moffitt Research Center. Services include: Infusion services Blood draw area and clinical laboratory Radiation therapy Radiology (PET, CT, MRI, Chest X-ray) Screenings, Mammography, Diagnostic Mammograms & Ultrasounds Clinical Trials Nutrition therapy, healing and wellness support Survivorship clinic Publix Pharmacy Lori’s Gift Shop.

Moffitt Cancer Center, Magnolia Campus Contact Details

Moffitt Cancer Center, Magnolia Campus Reviews ( 250 )

  1. (Translated by Google) Excellent medical staff, careful attention from all the people who work there, I give infinite thanks to God for having reached the. Likewise to all its workers of this magnificent institution. …

  2. Nothing but problems here, with scheduling, with staff, with doctors. Very disturbed with what they consider to be care.
    We started out at MD Anderson in Texas that place is phenomenal! We never had a …

  3. My mom had surgery to remove cancer and had another tumor taken for inspection. The pathology results came in on Friday the 13th and they have refused to call her back to go over the results. This is ABSOLUTELY ridiculous and inhumane to do …

  4. My mom has been going to Moffitt since 2017. She has been receiving excellent care from the staff. We are so satisfied with the care. They do care for the patient and their family. We would never go anywhere else but Moffitt.

  5. Nurse are non caring have my uncle here and tried to get help adjusting him in bed and this brutal nurse starts to pull him without being Conscious of all th he tubes attached and had my 70 year old help him lift him

  6. Are willing to find a solution to a patients illness or illnesses,Great Doctors and,nurses,wonderful place all together. Thank you Moffitt Cancer Center.

  7. I’ve been coming here ever since I was diagnosed in 2007. My oncologist here has worked closely with my local oncology doctors to put me in remission and keep me there ever since.

  8. Horriable. Wasted my time and had me fly in from out of state for nothing. Lied to us and clearly were not organized. Please do not waste your time there are places out there who actually care for the client vs the money

  9. on October 6 2014 I was attacked by a kitchen worker Lori Lynn Tolbert aka Lori Lynn Larkins when she was drunk on our college she attacked me in the store in my sleep took me all the way through a jury trial where I was found not guilty I …

  10. My brother came to this hospital for the hope of cure of limphoma he was cancer free for the preview treatment and quimoteraphy they think the best way it was the bone marrow transplant, so he did it and after the transplant he got some …

  11. If you have cancer and live in Florida don’t go anywhere else. There’s a reason they are one of the top cancer hospitals in the country, they are the best.

  12. Please pray for Teddy Seims and all the Moffitt Cancer Center patients to be healed through God Jesus Bless All Always !!! Praise Jesus God and the staff at Moffit. Thank You !!!

  13. Awesome experience especially considering the situation. The doctors and nurses as well as other staff definitely took care of my worries and helped me through some of the hardest times in my life.

  14. This place is above and beyond phenomenal ☺️!!!!! They make you feel so well taken care of and I don’t want to say your fear of what’s happening goes away but they make you feel so supported and in good hands that it definitely takes the edge off. God bless all there.

  15. Kicked my mother out of treatment for melanoma. Told her she was too high risk and her complications and/or mortality would “bring their numbers down”. Left Moffitt and went to Morton Plant. She is thankfully now cancer free. Thanks for nothing Moffitt.

  16. I came from Florida Cancer Specialists after my Oncologists of ten years retired. I was not happy with his replacement after nine months. They were making changes that I was not satisfied with. I came to Moffitt in 11/2019. I have CML …

  17. I had bladder cancer. I was very sick and emotionally drained when I found Moffett. They helped me through the second battle with bladder cancer. I lost my bladder but I won the fight with the Moffett team on my side! It’s been a year …

  18. UPDATE: Reposting review and downgrade rating from 3-star to 1-star because Moffitt let Google delete my previous review. It confirms that this organization has issues. A fish rots from the head down. …

  19. NCI faculty… so hopefully your getting the latest treatment options. big drawback is the assembly line process for treatment. you HAVE to stay on top of every step. you must.. please .. once you understand your just a number for …

  20. Intelligent, compassionate staff. Thank you and God bless. My Heidi is in the hands of an extraordinary competent staff of physicians and staff with excellent management model and treatment strategies. Special thanks to the “Team.”

  21. I have been a patient for 10 years. It was nearly impossible to get through on the phone 10 years ago, and it still is now. The appointment documents do not have a phone number to call for questions; the general number has a recording …

  22. I want to thank all the physicians at Moffit who have helped me. I have had bad experiences with Doctors in the past. Every single one of the physicians I have come in contact with have been caring and knowledgeable. Thank you for helping me.

  23. Every single person from the top to the bottom are fabulous.. ALL smiling and greet you In every department… If you have any type of cancer… Moffitt Cancer Centers.. are the BEST place to come… They are on top of your health the minute you arrive… AND as you leave… Best of the Best

  24. 2 years ago my mother had her bladder removed due to a cancerous tumor! Dr Michael Poch performed this precedure!
    My mother was poorly misguided.. She was given the option for a artificial …

  25. Moffitt is too large for its own good because you are not treated like a person but are treated like a number and source of revenue. Very unconcerned institution which is sad considering their primary mission.

  26. Every staff member, from medical personnel to clerks, strive to be warm and caring. They work with both patients and family. There is a welcoming atmosphere from the valet parking to check-in, to treatment. This is so important to the patients.

  27. Very nice safe clean environment. Very expressive to eat here for hospital food. The food looks good, but it’s still hospital taste. Someone figured they have you here , where are you going to. Almost $5 for a slice of pizza, bready at …

  28. Mis diagnosed my father. Told him he had chronic leukemia so they discharged him for the extra bed. Here we are 3 weeks later up north and he declined rapidly over 3 days. On the edge of death, the Dr’s here were outraged that he was not …

  29. They saved my life and did it with precision, professionalism, kindness and compassion. The best collection of people in the medical field anywhere! Moffit is a well oiled machine that is your best chance at winning the fight.

  30. I would give this cancer center a rating of 0 if it were possible. My experience with this hospital is that if you have the money to pay for your treatment then you will be treated. My boyfriend had insurance, one that you had to pay for …

  31. Talk about a place that doesn’t care at all about its patients. Sent records twice, they can’t find though acknowledge receiving. Won’t set appointment until they get and probably lose them again. Another center, made appointment right away.

  32. Couldn’t ask for better care or team of nurses and doctors. My primary physician wasDr. Joesph Padallia and he is the BEST !! I WOULD recommend him to anyone and everyone. …

  33. I got called 3 days before my doctors appointment and told I needed an mri or the doctor wouldn’t see me. Also that they had no openings for mri. Now they moved my appointment more then a month out from the original date. Why didnt someone call me sooner so I could get an mri done?

  34. Old and ancient look. Staff is nice. Free Valet, beats CCF. Appears to have dedicated physicians. Optimal nursing care but not extraordinary. Cafe has fair food variety. Tastes fairly good.

  35. In the last 3 years, Moffitt has saved 3 of my immediate family members lives, including myself, a patient of the Women’s Oncology Clinic, my mother in the Thoracic Clinic and, my son in the Head and Neck Clinic. All three requiring surgery …

  36. I had to have a “Hemangioma” treated in the Interventional Radiology Dept.(IR) on 06/22/2015. I have to say, the Social workers, I was not impressed with, and there new check in process did not work. (I checked in at 07:00 am, was given a …

  37. Registration and scheduling departments for this facility are horrible. They collect all your funds and payments and then constantly disconnect when it comes to scheduling. This facility is supposed to provide lifesaving measures for their patients but their complacency will be the cause of your death and not the disease.

  38. All staff nice and great. I brought husband there. I feel we were misinformed about may things. They took my insurance company for what they could get. Towards the end did 2 major surgeries on spine even though it was not going to help, he was on last leg. Pulled him out of hospital to home called hospice.

  39. Personally I would give them a 0.. I have friends that have gone to Moffitt and received the BEST treatment. Not the same experience we shared. When we first walked in, everyone from the information desk, to the triage center was AMAZING, …

  40. I only give them 5 stars because of the nurses and staff that works rigorously around-the-clock to make the doctors look good. For quick patients, they are amazing yet if they do other procedures like allogenic bone marrow transplants then …

  41. Despite all the worry and concern that you (naturally) feel when battling through cancer…. the staff, doctors and nurses at Moffitt support, care, educate and help you through all of the various stages of your treatment. …

  42. Moffitt today is slipping down the ranks compared to five years back when the services were topnotch. Still has a great team of doctors, nurses and staff but the administration structure is very poor and bureaucratic; its a burgeoning …

  43. Only reason I do not sue this facility is because God blessed us with medical providers and people who can help heal us. Just because you screwed me out of proper care, doesn’t mean you aren’t actually helping others. My medical bills make …

  44. I would recommend anyone to Moffitt Cancer Center. They have top of the line treatment and the staff is absolutely amazing! My aunt received the best possible care and it was more than a pleasure being here with her as she received her treatment.

  45. I have transferred my medical care from Lakeland to Moffitt and I am very happy and at peace with my decision. Each patient is treated as an individual fighting cancer based on Their situation. Not as a “one size fits all” then rushed out the door appt over.

  46. I’m receiving the WORST medical care from Moffitt Cancer Center in Tampa, FL!
    Every appointment is 2 to 3 weeks apart. Test are cancelled without even notifying me. Biopsy done is inconclusive?!? (Lost or destroyed? ) Issues I have aren’t addressed. I believe they have too many patients for their size.

  47. Questionable Business Practices:
    Very important to verify costs in advance. They wouldn’t accept CT scan from my own Dr and facility less than 10 days old and made me do a new one at the …

  48. Wonderful people always willing to help. Everyone from Valet to cleaning people. Everywhere I go always will tell me were to go ,are will take me their. Love the nurses and Doctors so polite. I wish all the places were so nice. Ask me about were to find a good M D Doctor and I can’t find one yet.

  49. So, not a patient, but my wife works as a researcher here and I wanted to add some perspective. This company is as good to employees as it is to patients, and everyone seems to really enjoy working here. Very liberal, lots of ethnicities in …

  50. This hospital is the most over-rated cancer hospital. I have been in urgent care with my brother who has pancreatic cancer his oncologist is dr Levine who by the way is extremely hard to even speak to in person. Anyway we came to urgent …

  51. I’m sure the hospital has great care for patients but the interview process was seriously weird and questionable. The Director that interviewed me began to yarn in the middle of her conversation stated her blood pressure medication gives …

  52. Went here for a 2nd opinion, as they have a fine rep. Parking a crazy…utilized valet which was equally crazy. Nurses are wonderful & caring. Dr Forsyth is very intelligent & earned a wonderful rep…however, needs more people skills…to be less matter of fact when dealing with terminal cancer.

  53. Never have I meet such wonderful very patient and very kind people in my life it takes a very special people to have the patience’s they have for there patients. Love everyone there thank you from the bottom of my heart for the care y’all provide to your patients. God Bless you ALL!❤️

  54. I had a wonderful experience. They are the poster child for treating patients with kid gloves. They get it. You’re scared, sick, in pain, and lack knowledge. Everyone I came in contact with was uber compassionate. My doctor’s attitude …

  55. My father has terminal cancer. I’ve spent a great deal of time in other cancer hospitals, with other loved ones who have had cancer. He was enrolled in a high risk clinical trial-one using a cocktail of three different drugs, all in one …

  56. My mother was suffering from non-Hodgkin lymphoma about 7 years ago. She came to Moffit and was not doing well. She received the best treatment and care from the doctors but it’s the nursing staff that I’m talking about!!!!! WOW! Some of …

  57. My husband and i would like to thank everyone at the Moffitt Center for the Great care and support they have all given us,. Since day one everyone has been so nice and helpful explaining things and working with us. My husband was diagnosed …

  58. This great place for patients. But not great for family and the people taking care of the patients. Family members who is taking Care of cancer patients need a nice cool place to sit down and relax outside it’s not an option and not …

  59. Everyone, from the hosts at the front counter to the doctors and nurses, have been fantastic over the past 3 years treating my wife’s cancer. We feel blessed to have such a wonderful and caring team managing my wife’s health. …

  60. Normally a healthcare proxy/power of attorney can go in with patients, but during COVID-19 this is not allowed. One can supposedly bypass that by being put on a “list” however Tracy, the manager in the Patient Relations Office REFUSED to do …

  61. The staff is great. I moved here and everything has been well on a dr and a nurse practitioner level. The part that makes me want to leave this place is both times the scheduling people are out right harassing for an appointment. It is …

  62. Cancer was diagnosed August 13, today is November 15, and we have yet to receive ANY treatment. No pain pills, no aspirin, NOTHING.
    I can only assume that moffitt has gotten too big to care. We have waited two …

  63. These doctors are actual miracle workers. My sister was told that the brain tumors she has were not operable and that there was nothing more were can do but take cards we were dealt and deal with it. Well today she had successful brain …

  64. The ER allows eating and no masks while eating with imunocompromised people sit in the same room. Very loose safety standards here. I voiced my concern and was not backed up by staff.

  65. We went to Moffitt initially to speak with a doctor about a trial. Very professional and great team. The next week we came back for additional tests before we could be accepted into the trial. We walked in full of hope, thinking we would …

  66. If looking for employment at this location PLEASE STAY AWAY FROM 3 SOUTH. Majority of the nurses are terrible and don’t care about the patients. The manager doesn’t care about the Onc Techs/CNA’s his only concerned is the nurses. I …

  67. please check put what they caught the hospital doing. They were selling off patients info to China. A little blurb in the newspaper and then it was swept under the rug. I tried to switch oncologist because the one they assigned me was …

  68. Moffitt Cancer Center is the best place to come for an adult who is fighting this terrible disease. Moffitt is the St. Jude for adults. They have been wonderful with their treatment of my husband during this difficult time. They have …

  69. They advertise Thyroid Ablation on their website even for benign nodules, which is why I made an appointment there to be consulted specifically on that procedure (which I made VERY clear during scheduling). When I got there, the doctor had …

  70. This place is so amazing!They make you feel comfort and at ease. The scheduling team is just as nice esp when you live 3 hours they make it worth your drive and give you plenty of appts. My mother was in surgery for quiet some time and the …

  71. This is certainly the best cancer hospital in all of the USA. The staff is extraordinary and helpful with an empathy toward all patients, families and visitors. They cured 100% my friend who was diagnosed with level 3. Their treatments are different than others in all platforms of health care!!!

  72. This is a wonderful place to receive cancer treatments for anyone. The doctors and PA’s all work together to make you have a great outcome after treatment. They truly care for everyone involved in the patient’s care.

  73. My mom was diagnosed with a stage 4 cancer and they immediately began treating her… within the same week! Every person on her care team was absolutely wonderful and accomodating… making the experience easier, despite mom’s poor …

  74. This place should be ashamed of themselves for forcing their nurses and employees to get a vaccine even if it’s against their employees wishes.. guilting and using scare tactics in the ENTIRE process. I know way too many people who work …

  75. Kat was the worst nurse I have ever had the displeasure of meeting. One of the last times I saw my mother alive, Kat decided to lift up her scrubs and show me her tramp stamp. That’s one of the last memories I have of my mother – Kat’s back …

  76. I cannot say enough about our experience at Moffitt. After my father (cancer patient) was abruptly admitted for brain surgery, the staff showered not only him but all of our family so much care, empathy, and love. Starting with Anna, …

  77. This is a very nicely designed hospital. The inpatient and out patient care received there is EXCELLENT. They try to do so much for their patients and keep the families and patients entertained with the arts. The physicians in this hospital …

  78. My family and I had heard that Moffitt was the place to go when you wanted to fight cancer but, in our experience, we have found that to be the furthest thing from the truth. My grandmother started her treatment for MDS in January and the …

  79. Not Happy. I was in a clinical trail which I was really happy about. The last time I walked out of there, no one told me that I have been cancelled from the trial, and no doctor met with me to talk about future options. The whole thing was …

  80. After being at McKinley campus for 5 months and having five star service at every appointment , this place is horrendous. The staff is absolutely rude and almost everyone seems miserable. Beatricia in the cafeteria ignored us all together …

  81. I’m a patient. I encourage anyone to get multiple opinions and seek ALL options. Once you get in and begin the treatment process it is not easy to transition to another cancer center. …

  82. So far the experience has been as good as can be expected. Nice clean spacious facility. Organized and helpful staff. Everyone (whether they worked in the area or not) would go above and beyond. Doctors and staff kept the family informed every step of the way. Highly recommend.

  83. Having been dealt a nasty hand, went to the Center for a second opinion. My first clinical visit was with Dr. Rachel Voss who took the time to walk my wife and I through what it was that I had. Using a combo of the various scans, showed me …

  84. I have been to Moffits twice once seeing Dr Baz for MGUS diagnosis by my local Oncologist , and second time seeing Sarcoma specialist Dr Evans and Dr Joyce for suspected fibula cancer found on MRI by local orthopedic. …

  85. Well I guess all these people had Insurance, or paid out of pocket! Because if you go through their “CHARITY PROGRAM” they could care less about you! Rude Oncologist, I actually had to ask for a different one because I got sick and tired …

  86. Falsely told me I had metastatic breast cancer spread to the brain. I went to Johns Hopkins for a second opinion; I did not have cancer in my brain. Then, I went back to Moffitt to tell them what happened and they kicked me to the curb due to “lack of trust.” They didn’t even apologize.

  87. They are just a profit business, the people work there just for the pay check except the volunteers.
    They are so busy all the time and pretty times consuming and exhausting to wait …

  88. Being here for the last two days, all the nurses are being extremely helpful, friendly and nice, my husband is dealing with cancer for the last year a half, when Dr Metha Rutika finally called me back after trying to reach her for day a …

  89. Wonderful doctors, nurses and scientists, but the institution does not care about patients and abuses them daily. Multiple hour waits are the norm, and don’t bother asking about why because they will blame you. The patient advocates only …

  90. My husband has a tumor on his brain and Moffit refused to accept him for treatment. They apparently only take on cases that they can get a good review for
    Better to go to a hospital in Boston where they will do everything possible to treat cancer and care about their patients.

  91. I have never been so disgusted with a scheduler at a CANCER CENTER or any facility than here!!!! Chasity Dilts was rude and incompetent and completely uncaring when NOT trying to schedule my mother after THEY canceled after making her wait for a breast cancer surgery for 3 months!!! Disgusting!

  92. We just moved to the area and needed to establish care with a new oncologist. The very first visit, before you’ve ever met the doctor or discussed your current treatment you’re told to go get blood work done. No one tells you that your …

  93. Moffitt Cancer Center is not the commercials you see on TV . This place is just like a startup company with a over the top lack of communication ! My experience over the last year in regards to care of my wife have been terrible to say the …

  94. I have received excellent care at the Hemotology Clinic and the Blood and Marrow Transplant Clinic at Moffitt. I cannot thank Dr Khimani, Dr. Chavez, Susan Woodward, Dr. Thompson and all my nurses, especially all the 4 North staff and Maureen in BMT enough. I would not be alive today without them.

  95. After being yelled at by Destiny in patient relations and not having my concerns listened to by Dr. Sweet I am changing where I receive treatment. Tampa is quite a drive for me and I’m not making any more appointments if I will not be …

  96. I took my dad to an appt. at the head and neck clinic, the staff and Dr that we encountered were terrific. I will gladly drive the 120 miles each way to take him here in the future..The patient portal online is A+.

  97. My doctor is dr xea. He is a very caring doctor..i hope he never leaves. I have squamous cell carcinoma cancer. I found out in October and he has done everything to assist me during this trying time!

  98. I drove to Tampa for a 2nd opinion which turned out to be the most unprofessional Dr appt I have ever been to. Turns out , Moffitt never even contacted my urologist for my test results. So I ended up with a ‘consultation’ with Dr Manley …

  99. Literally the most uncaring,overcharging, misleading, malpractice money mill I’ve ever been too. Avoid at all costs. Their head of Human Resources makes 500k a year in this “non profit” cancer center. They have not one singular organic …

  100. By far the only place I’d want to get treated for cancer. They made breast cancer treatment the best it could possibly be for my partner. Also lots of studies to participate in to have the least chance of reoccurrence. You will have many …

  101. I found out I had bladder cancer, I called and made a appointment with Moffitt. I was told by the PA and Dr that they will not follow nor treat my cancer. They said outside Urologist can treat this. I told them I want the best to follow and …

  102. I have only good things to say about moffitt! From the service received to the medical care everything was just perfect. My providers have been the best and I trust them completely. I can only recommend Moffitt!

  103. Disappointment is the least I can say about this place. They are so disorganized that it is unbelievable that they are number seven for adult specialty in the US. I would look for another place instead of Moffitt.

  104. I came to urgent care here, and had a horrible experience. From rude nurses who are inconvenienced by their job, to a friendly but not thorough doctor, to basic mistakes by the CT scan nurse that left me sicker than when I got there, to a …

  105. We are glad we chose Moffit Cancer Center for my husband’s cancer diagnosis. The doctor and his staff made us feel comfortable with the treatment recommended. The nursing staff was excellent. They are really top notch.

  106. As a patient, the care and knowledge of my treatment team was more than expected. Treated like an actual person battling the best I can instead of just a member ID number. Also the patient portal is easy to use and get any information from …

  107. It would be a better place if all the employees was considerate of others. People walking around on their phones like no care in the world. Parking must a problem, employees and supervisor park at the loading docks blocking trucks delivery

  108. This hospital is a joke and as a stage 4 cancer patient I would die proudly without help if they were the only ones around! Since my diagnosis all Ive heard was how great Moffitt is until I was in Tampa and just thru a phone call found out there is no way in my lifetime I would go to a place with such rude uncaring people!!!!!!!!!!!!

  109. Went in March 2022 and had bloodwork done and a visit in the GI Department. No one called me with the results. Had a colonoscopy 6/2/22. No one called with results, again had to get results from patient portal. No one called to offer what …

  110. Up until now I thought I had a great experience at Moffitt but Dr. Maram M. Bishawi at Moffitt Cancer Center Urgent Care Department left me feeling labeled and in worse shape upon my discharge. Not only did she walk into my room and …

  111. We can not recommend Moffitt for quality cancer diagnosis or care. Our overall experience was very poor.
    When cancer was initially suspected, the Oncologist said the type of cancer was …

  112. Recently had a mammogram at McKinley and was fortunate to be taken care of by Lisa Fernandez, a radiologic technologist. She was outstanding! Thank you.

  113. Great nurses and doctors. The nurses and technicians in radiation department are very pleasant and up beat. They always answer your questions and treat patients with respect
    Thank you

  114. Excellent care. Attentive staff. Nurses are the best. They even care about the caregivers who come into the infusion center with their loved ones. I highly recommend Moffitt Cancer Center. …

  115. Wouldn’t go there if you paid me. The young girl on the phone was so snotty and rude, a veritable attitude of clique-ish “you can’t sit with us” when I mentioned my son’s insurance that I couldn’t believe this place was a cancer center! …

  116. If facing a cancer diagnosis, Moffitt is best place to go for state of the art treatment. Top notch doctors and staff. I had a rare blood cancer with poor prognosis and they saved my life.

  117. Amazing care all around. From Doctors, Nurses, Anesthesia, Lab and Dietary. Even just lost walking halls every employee offered help and assistance for direction. Ive been a nurse for 25 years and can say this place is Amazing.

  118. I have been here since Friday afternoon. Although the staff here is pleasant I’d rather be home. Hopefully tomorrow if I’m lucky! Lol 😆 🤣
    Miss all my friends and family! Especially my hunny 🐰 at home and April! …

  119. I am eternally thankful for the quality of care my father received. He had his right kidney removed due to cancer, which we caught just in the nick of time before it had potentially started metastasising. Everything and everyone in Moffitt …

  120. Not a good start came to get checked in been waiting in pain in the waiting room for over an hour. I can feel my tumor getting bigger while I wait in here. I can only hope the quality of Care gets better or I am a goner. Well,this place …

  121. Level of care was superior. Very happy with the way my plan of care was explained. Everything was above the standard. Everyone treated me with bedside manor. I was happy to have a doctor who loves what they do. It’s very rare you find a doctor who cares about you. I was beyond happy with the way I was treated. I highly recommend!!!

  122. Dr. Collen is a Moffitt VA Community Care Referral for endocrinology/cancer. She has a fantastic team, including Sarah Logan. My first clinical meeting with Sarah ended with hospitalization and a ruptured appendix. Sarah was an advocate …

  123. I am actively going through stage four renal failure along with renal cancer and thyroid failure. The doctors and nurses here treat you like you are a part of their family. They have talk to me about every procedure and made me understand …

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