Loser business next door had a fire one night when I was not home. My power was off the next morning, and the crews were out, fixing the neighbor’s problem. I asked thrm t please help me as my power was also off. …
My power bill went from 250 a month last year in the winter to 400. I have made no changes and my KWh are comparable. And they add bogus fees to pad the bill.
Although electricity is only a modern convenience that is no excuse to continue …
I keep calling and I get told to hold on they will get me to new construction and hang up on me over ten times I have called and have this happened to me!
This power company is actually the worst company ever to do business with they are rude disrespectful unwilling to work with their customers at all and will not hire enough operators to take care of decent customer service if it all possible do not use this company!!!!
Absolutely horrible utilities were included in rent and they shut off electricity and its been 6 hrs and they said issue was fixed and still no power and know its after hrs and can’t reach anyone
Their service men like to look in people’s windows and also the guys in their application dept lie through their teeth!! We are converting to all solar energy!!!
i payed all bills. but suddenly they want me to pay it again because the system mixed everything up. basically they want me to pay for service that i have already payed for.
Very bad company
Never stayed somewhere with such a poor power grid!!! A slight wind or heavy rain and it’s out at least 2-3 times per month. It is currently out again😠 Awful!! …
They shut my power off due to a returned check without notifying me first, and turned it off on a Saturday morning when there will be absolutely Noone available to help me till Monday, horrible company, they should be kicked out of West Virginia
HORRIBLE company! They completely neglected to notify me of a scheduled outage! This is an ongoing issue. Lack of communication with customers is absolutely unacceptable!!
Prices are ridiculous!!! It’s pretty freaking sad when you have to choose between eating or paying your electric bill!!!! These people are the worst kind of price gougers there are!!!!!
Literally the worst people to get to understand anything. Explained to them 5 times I needed electric transferred and the woman was blabbing about internet and cable.
They haven’t turned our power on for 19 hours and it was all because of a storm. My entire hill is out of power. This isn’t unusual for this to happen either. Awful company
The IDIOTS sprayed poison from a helicopter a few days ago WITH OUT MY permission not seeing my house threw the trees!!!!!!!!!
Now my yard, trees, garden and berries are dying!!!!!!!!! …
They dont give u much notice for shut off Friday evening when mail runs in my area got 128.50 shut off bill then Saturday then Sunday then labor day then tomorrow I’m due to be shut off I sent $450 Friday morning by mail Friday evening get letter….they need to give more notice then they do even with weekends and holidays
Ridiculous, trying to turn on new service, got disconnected and no direct line, automated service is a joke. Let’s hope we don’t have additional issues.
For some reason the electric flickers on and off EVERYDAY like clock work. They don’t have an answer as to why. Poor service if one can’t figure it out. I am not the only person who is having this issue.
They over charged me for both December and January! I seriously have done nothing different these two months as I have during the summer! Not a happy customer! >:(
On the rare occasion that there is a power outage, techs arrive on scene to restore service in a very timely manner. Their website is also very user friendly.
outrageous hikes every year and for pathetic reasons or no reasons at all and rates NEVER go back down. What other choice do we have? Jack because this country loves to monopolize everything. Thanks.
My bill is always really high ,we heat with wood and dont turn lights on during the day .If ever just a few days late because of pay period they set a shut off notice and weve never missed any electric payments .Yet there are people around …
Just moved to Fairmont. I have to say First Energy is one of the best electronic companies I have had. Their communication is top notch and the fix issues quickly.
Monpower charges way too much! They could just charge all customers $1.00 each and still make a lot of money. It’s sad they charge so much cause they know you don’t really have any other option.
My bill runs $100 to 200 normally. They came out and changed our brand new meter because they said something was wrong with it. Now I owe $1200. This is absolutely unacceptable!!!!
The most pathetic excuse for a power company that I have ever had the displeasure of being forced to give my money to. Yet they are the only choice we have. It doesn’t matter if every aspect of your company thoroughly sucks if there’s nobody to compete with you! Such bollocks!
Takes a month of Sunday’s to fix a problem, but let your bill be late or behind !They’ll be there to shut it off ASAP! Piss poor service but what can we do about it?
Their rates are so high it is ridiculous. When i lived in east liverpool Ohio which is right across the river from where i am now i payed 55 dollars a month for electricity. Now its 170 a month. They are a rip off
They came to the wrong address and shut off my electric and then they told me that had 24 hours to turn it back on when it was not my fault they messed up had to sit in the cold for 6+ hours with my 2 kids Until it was turned back on and …
They sprayed the berry bushes that we’ve been picking from and ruined our crops. Went way past their right of way in spraying. They’ve never done this before. What kind of stupid employees did you hire?
Thank you for getting our electric back on. My mom needs life saving meds that need to be climate controlled. We were worried. Marion county took a beating.
I’m going to say the Pocahontas County WV division is bang up awesome all day everyday! I know most of them personally, work with a lot of them frequently, and have done their line of work myself. I know and understand what those men and women endure, deal with, and do for those in need when possible. Hats off gentlemen, hats off!
We called mon power and got a time our power would be on.but it wasn’t. But we had propane.they do the best they can.in this bad weather. The times were coming from a robot.And and I thank all the workers for their Help.God Bless them
When power goes out 5 min after Business hours they dont care and go home to there power sit in the a/c or heat. If had i choosie for diffent power company, would switch asap.
Power has been off more than a dozen times this year. Everytime it rains its off. They don’t maintain thier right-of-ways. PSC should enforce that they provide a better service.
My power went out at 11pm, I submitted an online request immediately thereafter. They came, returned my power and emailed me confirmation all within 3 hours.
Said the power will be on by 9:30pm, but never dispatched a team to even see what the problem is. Now it’s 6pm the next day without even sending a crew to see what the problem is.
On limited income permantly physical disabled won’t work with you now living no means heat cook light ect. Can’t move no means to afford nor get outta owing remaining lease 735$ rent $500 Month electric 535$ month bullshit .
Called 2 days in a row and says open 24 hours a day. I was needing to speak to a representative and not able to do so. Very displeased with customer care if you want to call it that.
Nutterfort fort area loses power every week. Mon Power needs to update the system in Nutterfort. I have lost so much food due to their inconsistencies.
We lose power every time the wind blows hard. Then we are one of last locations to be dispatched to for repair even though we have 500-1500 people out, while the places they dispatched to first had less than 100 people out. Then they tell …
They don’t even deserve the 1 star, they charge you to pay your bill, they take forever if your power is out, there prices is outrageous and they never in 7 years have came to read my meter and my electric just keeps getting more each month. Ridiculous
Rates continue to climb as sister companies loose money and they pass it over to WV. Customer Service is just plain bad. Phone Trees, transfers, and holds for over 20 minutes are common with them. Only utility worse is Republic trash service. That what you can do when you are a monopoly!
Oh what id pay for a face to face with mr sneaky sneakerson. Monpower shut me off. I had a 0.00 balance and all they could say was they arent sure what happened and charged me 17.50 for their mistake. I will catch the guy in the grey …
It’d be really nice to call one single time and be able to make a payment. I’m literally forced to pay my bills late almost every month because I WORK during your business hours and your website never works?
What a joke for a company, if I had any other option I would never use Mon Power Services ever again. I wouldn’t even give them a star if google would let me
I would give -10 stars. Worst customer service I have ever received. I had 4 different people tell me 4 different things. No one was clear about my questions. I simply called to change my address and instead played phone tag for 3 hours and received mad attitude from the employees. Just NO.
They sent me two bills for one month . I’m on SSI I don’t get much but there saying I made a plan with them and I don’t they suck I feel they can make a plan for low income families or work with us.
This company and all its employees are scum. Extremely overcharge everyone who has their services. I took extreme measures to cut down on our electric use for the month of January and somehow to my shock, we have used double the amount from the previous month. There is no way in hell we used more. And there is nothing we can do about it.
Leeches. Unbelievable that this company gets to charge the rates they do when the government installed all of their infrastructure. All they have to do is maintain, repair, and pay employee salaries. They’re the only game in town and they know it, so along with ludicrous rates comes dreadful “customer service”.
Very hard to work with, they don’t want to take my account and routing number from the bank because they had a return. So if these dumbasses put it in wrong number and could not get paid I have to wait a year to make a paymental online. They won’t even tell me the the account number that they have for me
I personally am not in charge of paying our electric bill, but I pay my part and my roommate was late on our bill once again… That being said I am currently having to live in below freezing temperatures without any heat due to Mon Power …
this is just a word of advice. i work in a business who’s billing lady was smart enough to recognize a spam phone call. the caller id said Mon Power so just fair warning to anyone receiving phone calls about billing just be cautious
Was behind from winter on bill, making payments..was dealing with my car insurance wanting to cancel, had to shuffle bills, missed payment to electric. They turned it off, (they turned it off 9iamsh the day I was going to pay it . ) no …
Power went out this morning at 0430 hours. Mon Power crew was on it rapidly, and had power restored by 0515 hours! Very impressive…thanks, Mon Power! That was great customer service!
It’s pretty absurd that an electric company can corner the market for electric service in West Virginia and be the dumbest bunch of people to work in a company. No organization, no courtesy, no education and the worst part is that they …
Power restoration leaves a lot to be desired. I dont have a problem with the teams doing the job… Its the mother ship NOT pumping enough resources into these field teams… recently been sit in the dark for 8+ hours a week
the worst. if you ever get the chance to get one over on them, do it. this place needs competition ASAP. they are in business literally because they are the only choice. the highest rates with the worst service. i dont believe the meter …
Shout out to Mon Power for getting our power back on Christmas Eve night during a snow storm. We lost power at 10pm and everything came back on at 1230. Well done, guys. Merry Christmas.
After a huge rain storm, water was traveling up from the electric conduit into our home! Within a few hours, Tommy arrived and corrected the issue. He even went above and beyond to further reduce the risk of this occurring again by …
Like many others, I wish I could give this negative stars! I am a month behind, I have been for a while, always pay my back balance on the 20th, well they left a shut off notice on my door, I called to have it moved to my pay day..(the …
If I could give a negative star rating I would! These people are rude! I just recently moved into an apartment and instead of switching the power into my name like they were supposed to the shut is off I had to pay part of someone else’s …
I think the rates are a bit high, but I cant complain about them too much. When disasters hit, their downtimes are minimal, and whenever we unfortunately got a little behind on a bill, they worked with us. I give 3 because even in an energy efficient home, the rates are high.
If there was an option for a no star rating then that’s what I would choose at this moment. Most ignorant set up system that I have ever experienced!! How do they possibly even get away with letting people in West Virginia go without power …
I have dealt with a lot of utilities in my time and the customer service here is HORRIBLE!! They are rude, arrogant, and not in the least concerned for the customer. AND just try to get a supervisor to talk to, they must be terribly short …
Horrible service very rude customer service. They have monopoly of the market and they abuse there power. I have service request for over 8 months and not connected. They keep having for performance financially and keep asking to raise over …
The worst electric experience I’ve ever had. Trash. Over charge all about robbing you for anytbjng they can. I will be moving away just because of this terrible excuse of electric company
Kept getting robocalls about an erroneous disconnection date that was entirely different from what the website said. It took me 50 minutes just to navigate the computer system to a person to get the problem worked out which took 60 seconds. …
Can’t even get a real person on the line, the call back number i was provided with is a dead number. When you call the number on the site there’s only a few pre set options on why you’re calling, so I guess if none of those are your problem you’re screwed
If I could give -100 stars I wouldn’t even hesitate. By far the worst of the worst companies I have ever had to deal with. In West Virginia, this is the only company around and so MonPower utilizes the monopoly option that has landed in …
I waited on hold for over 25 minutes when the recording said the wait time was 3 to 5 minutes just to pay the bill. I ended up hanging up because I have better things to do today!!
Power shuts off constantly. Can’t go more than 3 weeks w out a power outage. Your one job is the keep the power on and they can’t. If it rains power goes out. If it’s cloudy power goes out. If it’s windy… you get the point.
Didn’t think the joke “Mon power is the mafia organization of WV” was true until I moved to Morgantown.
The power in my building goes off multiple times a day and short-circuits all of …
On August 26th the electric went out at my house and it was out for a little over an hour. On September 16th the electric went out at my house again and was out for an hour and a half. On September 21st the electric went out at my house …
I’m so mad at Mon power our power went out at 3pm and they called and I told them where we was st and he told me he would be right out they lied it’s now 9:30pm and still no power and it’s snowing. I called back and told them where the a …
They don’t deserve any stars. They tell u false information time and time again. I honestly believe that the guy that turns the electric on/off has a vendetta against me. He doesn’t even come to the door. I have children with disabilities …
They charged me twice for one power bill call them to get my money back, tell me it’ll be about three weeks and it’ll be in a check (don’t know why they couldn’t put it back on my card?) and finally today it came but it came on a damn MasterCard?!? Seriously? A check would’ve been better what the hell man. Done with this company.
Wish I could leave less than 1 star. Just had mouth surgery and can’t talk so I couldn’t even call them and get help because of their voice-automated telephone service, my power went out out of the blue, and when I called them to get it …
My Dad had a doctors appointment early this morning and was having electrical problems when he got up. I went up after day break to check it out. I ended up calling Mon Power about it and then I came back home. 2 hours later my Dad was …
You should be able to rate them no stars since that’s the kind of service they provide. They shut me of on November 22 and it was freezing. The sneaky ass guy, pulled my meter and ran in about 15 seconds. No warning, no knock on the door. …
I’d suggest reporting Mon power to the FBI to have a legit investigation making reviews is not going to change anything a bout any issues you’re having with the company personally. I am sure it helps put the word out on how unprofessional …
In the midst of a world-wide crisis, on a beautiful, sunny day, virtually without a cloud in the sky, Sunday March 29, the power went out at approximately 1:00 P.M. …
The website’s online payment system NEVER works and if you call to pay it over the phone it takes forever and charges you a lot on top of a bill that is already high enough. People shouldn’t have to pay to pay a bill anyhow, but if they …
Unfortunately where I live in morgantown wv, there is not an alternative to mon power. I have frequent power outages of upward to 4-5 per month. In the past I have had power outages lasting 6-8 hours, the current outage is more than 15 …
I submitted a payment of $308 in September, my account says my next payment is due on October 29th, it’s October 16th and my power is off… i log into my account to submit a payment and it doesn’t allow me to make a payment, I’m presented …
They don’t even deserve that one star. All of the bullshit I went through and I’m new to this company and I get treated like trash. They had my name under the wrong address twice! Once I had that problem solved I had power for 10 minutes …
Mon power has been contacted several times to turn off power renter ran up 2600 bill then hooked it up themselves. Been hooked up illegally for 2 weeks an Mon power can’t find the time to go get these people for fraud.
They won’t even let you pay online when your bill is past due and you need to contact them after hours. They end up giving me a shutoff notice close to their closing time, and now I can’t contact them. My bill is going to be higher and my power is going to be shut off.
The 1.6 overall rating speaks for itself. Would be out of business in a flash If they we’re an actual company with competition and not a monopoly. It’s a crime that we’re forced to do business with a “company” that apparently has no professionalism and little oversight (1.6 rating) from the public service commission.
Our bill is 500-600 dollars in the winter time… my electricity flashes 3-5 times a week.I realize it’s a total electric home but. when ur on vacation for 2 weeks and your bill is still the same I believe there’s a problem somewhere …
Our Power went out at two separate times yesterday during the time of
the high winds. It was two totally different situations. The first time, it was just our home, the second time, the whole housing development went out. I had …
I have nothing but praise for the men and women of Monpower. A tree fell on the lines last night, within 15 minutes Monpower was out working on the problem, in less then another 15 minutes we were back up and running. In the 15 years …
Been waiting for them to turn my power on for awhile, now it’s not gonna be turned on for another 2 weeks! They said someone else was more important than me! Lol like what how could u tell a new customer that! My daughter is autistic and my …
The customer service was horrible. They were not willing to offer any help or help me to fix the mistakes they made. I tried setting up an account and was told I needed to send in forms because my social security number is similar to …
Not only price gougers but RUDE! and made a mistake on my account! This guy shows up to terminate my electricity. I was trying to hold my two large labs inside and this dbag stands on my yard, out of arms reach, and hands me the termination …
They jack your bill up hundreds of dollars with no excuse just because they can because they are the only electric company around. Greedy. We moved back from ohio, our first bill was $560 and I kept trying to pay and they kept denying it …
Pretty surprised to see so many bad reviews. I lived in Clarksburg (30 min from Fairmont) for a little over a year and never had an issue. I highly recommend just setting up auto-pay to avoid billing issues, It makes things so much easier …
20 degrees in niece’s house with no electric. Bill for 250 was paid and stayed off over a 50 reconnect that wasn’t told for 3 more days as she waited for electric to come back on. Has brother on disability children. What BS.. What electric co turns off electric w/ covid in middle of winter over stinking 250 dollars.??????
I called to inform that my whole street did not have power around 8 o’clock PM and was told that the issue would be fixed by 11. I wake up at 2:30 with no confirmation call and it’s still a blackout. I called again to see what the issue was …
They suck! I have been over charged they wont fix their mistakes. My husband had an account in his name at first and the bill was $2,500.00 for 6 months and I paid $600.00 ($100.00 each month for 6 months) and no payments were took off my …
My husband has an account. He is on SSI. Last year he only got 2 months of 20% off. We had the paperwork in at end of October. This year he is still having serious issues with the same program. Our attorney will be hearing about this.
Even after “making our home energy efficient” and not to mention that they NEVER come to actually “READ THE METER” our electricity bill says “actually read” $500.00 a month? Huh??? We call, they told my wife whom is on oxygen to read the …
Rates are high as hell even on the budget program my bill is usually $200 a month. And any time there is a storm plan on losing power for a minimum of 3 hours.
Failure to send payment confirmations has led to dings in my credit and a run around leading to pay the same bill multiple times after even the service was disconnected. Customer service is all but non-existent and when you do reach someone the attitude poor and unhelpful.
Really??? $150 month for just me. They just charge whatever they feel like. This company needs auditing. But then they would probably just bribe the auditor
Been on hold for over 2 hours this morning for an error on their part. They screw up and the customers have to spend literal HOURS waiting to talk to someone, because evidently they can’t dip into the millions they’re raking in to hire a few extra call center workers…
Absolutely impossible to get info about a power outage. The whole of downtown Morgantown is out and it doesn’t show on their “outage map” no one answers the phone.
customer service today was a great HUMAN who handled my call PERFECTLY, she was polite and not at fault in any way for my COMPLAINTS or HOUR AND 13 MINUTE WAIT to speak with her, that said, my gripes, MAKE it possible for ANY payments, big …
Landlord did not inform me that I had to pay for power along with my other utilities. Mon power did not notify me that I need to sign up for service until there was $850 of “unauthorized usage” on my meter. They then proceeded to shut off …
I just got my deposit refund from mon power in the form of a credit card to spend somewhere. I HATE YOU MON POWER AND EVERY COMPANY THAT TAKES MY MONEY DIRECTLY FROM MY BANK ACCOUNT AND HAS THE NERVE TO GIVE ME A REFUND IN THE FORM OF A …
I’d give them -10 stars if it were possible. Over 3 months ago, our home builder, TJ Contracting / TJ Custom Homes out of Fairmont, WV, put a request in for electricity to be run for our home. Today, they were finally able to get a response …
They disconnected the wrong address and my business has been without power for a week and you can’t even get them on the phone to fix it. What a waste of resources. I own multiple properties and I’m remolding one of them and needed the …
Mon Power doesn’t even deserve a 1 star. We submitted a request for power to new construction in May-June. They didn’t come do the inspection until September. For 3 going on 4 weeks now they have said they were coming and cancelled the …
Moved into our new house a couple weeks ago and go home for lunch today to find our electric shut off. The previous tenant had apparently failed to pay his last bill and also did not remove his account from our address. I asked the rep on …
Man walked through my yard, ignored me completely and then proceeded to kill my garden spider. The epitome of pathetic. He apologized of course. They have to be able to apologize, because they can’t seem to figure out how to do their jobs. Pathetic people. Pathetic company. The reviews are true.
Last month we sent a payment for our bill. We were behind and couldn’t pay it all upfront. We live paycheck to paycheck. And the biggest reason we were behind was because I tried to make the first payment online and didn’t get told until …
I’m shocked that they charge a huge amount of money upfront for turn-on service to start with…I’ve never experienced this even given my good credit. My bill jumped from $116 to $184 in one month. I’ve lived in expensive NY, NJ and I …
So I just needed the name on the account changed from my grandparents (who I rent from) to my name. This took 30 mins….I was asked to add multiple things to my account. Asked to join siddenlink, home security, car insurance, the list goes on. What a joke. (Not to mention the price is high! What a terrible experience.
First of all their rates are outrageous! Then they claimed they sent me a notice to have my meter poll replaced or they will disconnect my services. If they had sent me a notice, my landlord and I would have made sure this was taken care …
The company is a joke, they will shut your electric off if your bill is past due a couple days, they won’t even work with you to take a small amount of a payment at the beginning of the week then pay the rest at the end of the week you need …
Not even worth one star, half, quarter, tenth, fifth, or a hundredth.
This place is seriously a colossal joke. In the summer your power goes out and they take hours to get it back on. …
I’m 62 years old with stage4 cancer and on oxygen 24-7 forgot to pay my bill and they shut my electric off so I ran and paid my bill and no number to get ahold of a person. Hold time on wait is 2 hours and 40 minutes this is unacceptable
Rates are too high compared to other areas. Not overly willing to help with assistance when you can’t pay in full. Will cut off your power in a heartbeat when bill is a few days late. Terrible, terrible company with no ethics or care for people. Money is their priority, not their customers.
Constant power outages every other day usually atleast 3 every time the power flickers, constantly have to change fuses and flip breakers because of the outages in the area and the rates are horrible for the quality of service you get!
Con artists. Our electricity is clearly being stolen and they won’t answer the phone. We soon plan to get the police involved, please avoid this company at all costs.
Honestly have no issues with this power company, however i pay my bills on time and don’t let them come shut my power off. May be a different story if not responsible. My bill averages 50-65 a month, which i was shocked by how low it was. I …
If it were possible, I’d give less than 1star! There has been less outages than previous years, still could improve. Many time’s there is no reason for the outages, the weather nice & clear all around but when there’s a reason like weather …
I contacted Mon Power “customer service property damage “concerning property damage form right of way maintenance. I was polite I did explain my issue and that I was very very unhappy but I was respectful and polite. I spoke with a lady …
Paid bill august 8th when due. Never receive another bill until shut off notice. It’s sep 19th. Only been with them for two months. It took 3 hours to get ahold of someone to get service started they kept telling me how I needed to start an …
After my mother died, all I wanted to do was transfer the account name back into the landlord’s name. I was on hold for over 2 hours in total. I called three different times and no one helped, no supervisor would answer their phone. I bet …
the only choice for power in Morgantown so you’re forced to pay their prices and my experience with them had been hectic and ridiculous. For the past YEAR I guess my meter was mixed up and they sent me a bill for 700$ for back pay for a …
Horrible service, automated phone for customer service that is absolute garbage. Charges an outrageous amount for electric then the power goes out days at a time. We need something better, this utility service is absolute horrible
I have never seen a power company so incompetent. How can I have more power outages in 2 years that I’ve lived out river road than I’ve had in the last 10 years with other companies. We need another power company who will do what’s needed. Just ridiculous……
I live at 1152 Sabraton Ave, Morgantown WV. I would like to know why our power goes out 3 or 4 times a year? I can understand an occasional power outage, but we have numerious outages every year. Why is that? t’s a perfect day weather wise so what’s the problem?
Like others here have stated you call and leave voicemails and get no calls back. My fiancé has called everyday since last week and can’t get anyone to answer. I have also started calling daily and no answer. They told us to call when we …
I called and they gave me the option to be called back 10-15 min wait and that’s all I waited to speak with a human. She was very nice and I was transferred over to an internet service after And I just added spectrum that was way easier …
This is the worst customer service and blatant disregard for customers I have ever experienced in my 53 years on this earth. I completed my electrical inspection as required for new service at 641 Poca Road, Looneyville WV and was put in …
These people are so rude and don’t give a d*mn about there customers. It’s snowing outside and they “project” that 90% of my service area will be restored in TWO DAYS. It’s 26° out and I have no heat with an infant at home and power has …
Worst electric company I ever had im on oxygen got bill in mail 2 days later knocking on door to shut off im like really I need to breath get told well I’m sorry I’m here to do the work wish I could get different company here
Power has been out for 2 days after a storm and still has not been fixed. They have been consistently wrong about what time they power will be restored and no one is picking up the phone.
Literally one of the worst power providers who try their damndest to squeeze you of every penny you have even after you pay the bill expect a disconnect notice in the mail the next day for an egregious amount it’s ridiculous
All representatives are busy. Hold time 5-7 minutes. Using call back in 11 minutes does not happen. Looking to start new service and so far I am not happy about customer contact not listed online website just an outage number. Online application does not recognize. home address.
Once in got thru the computers recording and got to the people in the field . the guy that came and hook up my service in Davis on a Sunday was top of the line . very professional, safe and did a great job
Worst customer service ever. Power outage scheduled for Parkersburg, WV area 8/12/22. Family member requires medical equipment tried to get information on how long electric would be out in that area (would it be the entire time 8A-4P?). …
We waited over 12 weeks for power to be hooked up to the house we built when we were told 6 to 8 weeks. We asked about temporary power from the beginning and were told it would cost 16000 dollars that was non-refundable. The entire process …
The service is absolutely terrible. I’ve been lyed to since Dec 1st. I was told yesterday I would have sevivce yesterday. And if not first thing this morning. Kayden has not only ignored my calls. I was I would not have sevivce today.
0 stars if there was and option Mon power is a horrible energy company. Morgantown needs more OPTIONS available to the people who pay taxes to keep this town running!! Mon power company does not have compassion for their customers also the workers who come out some are rude and very disrespectful!
I now understand why this company has one star. I haven’t even started service yet and what an absolute nightmare, they know they have the advantage of being the only power company in the area and provide HORRENDOUS customer service. Lack of communication is unbelievable.
Took me 30 minutes to pay my bill using the automated system. Ive never seen a company try so hard not to get paid. Judging by the reviews there im not alone on this and itlf mon power had any competition they would be done.
I live by myself in a small 2 br apartment and have been getting charged quadruple then what I should have been. They charged me over $850 for ONE month when my bill was supposed to be around $150. They have been overcharging me on several different occasions and would’ve never taken it upon themself to identify this or fix it.
Mon Power is about as helpful as a rubber crutch. I called to have service installed explaining how i purchased the property and there was no meter. Never been told i had to install personally, just that i needed to get on the state fire …
I was supposed to be on automatic payments and apparently I was lied to. Monpower literally turned my power off without notification of non payment and I was forced to pay over $400 including reactivation fees and late because they lied …
One of the worst power providers I’ve ever had the opportunity to live under, they regularly shut off power county-wide for 6-12 hours with NO ADVANCED WARNING besides an occasional Facebook post (which is unacceptable). They also don’t …
Fifth time this summer of no power on a bright, sunny, clear day. Hours go by and they’re still “awaiting dispatch.” I understand losing power once in a while and obviously during inclement weather situations. But this is ridiculous. There …
I am a veteran with PTSD who also goes blind and I can say this company is Absolutely humiliating. This company does not care about the general population and it’s all about the money for them. They NEVER left me any voicemails or sent any …
Loser business next door had a fire one night when I was not home. My power was off the next morning, and the crews were out, fixing the neighbor’s problem. I asked thrm t please help me as my power was also off. …
My power bill went from 250 a month last year in the winter to 400. I have made no changes and my KWh are comparable. And they add bogus fees to pad the bill.
Although electricity is only a modern convenience that is no excuse to continue …
Awful company.
Worst service ever
Great
Horrible customer service
They are crooks!
Trim the trees on route 19.
Worst service in history of mankind
Customer service is trash.
are there any other company options?
So high!!, and will,not work with you
Cost to much for no more then we use
Sudden unexplained price increase with no particular reasoning.
Worst customer service ever
👎👎😡😡. They don’t even deserve 1star!! …
Worse customer service than Comcast
Should have zero stars, are terrible to communicate with
Painful at best
Terrible service. Fees for everything under the sun and the pricing is outrageous.
Power goes out every single day. EVERY. SINGLE. DAY.
There is no customer service anymore. Poor company to deal with
Had to call in several times, but they got it done in a day eventually.
worst customer services ever they are bunch of con artiest who milk the poor and mid wage income
If I could give them lower I would
Syria has more reliable energy then this company
Perhaps the most unreliable power company in America.
Adeqate about the power bbeing on but always short on information about the local power outage.
They rates are already thru the roof and now I have to pay a fee just to pay my bill?
Horrible
They charge you a fee to pay your bill online or when using their phone service.
Horrible custimer service and refused to work with me to make payments bc it was stopping us front getting a new place to live with my 3 kids
I keep calling and I get told to hold on they will get me to new construction and hang up on me over ten times I have called and have this happened to me!
This is not open 24 hours. You are thieves as it is. At least be honest about your hours.
complete garbage on hold for like 3 weeks straight it felt like also i hate this company its garrrrrrrrrrrrrrrffrrtrrrrrrr44r4rrrrbage
terrible. worst excuse for a power company EVER. I won’t go in detail because my situation is just THAT RIDICULOUS
Turn my power off.
Off I say.
308 south river Ave. …
At least every 2 months the power is out for 2 hours or longer.My god get your shot together
Breached their privacy policy. Sold my information to a third party scam company.
Mon Power is the worst and if anyone else offered electricity in this state they would be getting my money.
Greedy people.. no compassion no help.. worst company ever..
Horrid automatic system. Let me use the numpad!
This power company is actually the worst company ever to do business with they are rude disrespectful unwilling to work with their customers at all and will not hire enough operators to take care of decent customer service if it all possible do not use this company!!!!
Started a new service and had help with auto pay with good customer service lady on the line.
The worst customer service I have ever seen. If I could afford to put solar panels on my home, I would.
Really bad, we paid our bill last Friday and the power is still not on.
Absolutely horrible utilities were included in rent and they shut off electricity and its been 6 hrs and they said issue was fixed and still no power and know its after hrs and can’t reach anyone
Horrible phone answering system, I would rather go to a dentist than call them.
My electric is out more and more often. My bill is HIGH for such POOR service! Do some maintenance!!!
This company is absolutely terrible. They dont care about customers at all. If I could use a different company I would in a heartbeat.
Power shuts off at lease 10 times a week after numerous calls no couse of action
In a nutshell. They are bad in almost everything this company does. 👎🏻👎🏻👎🏻👎🏻 …
Can’t help you with your bill. When u have a married name. They sent out 2 bills and couldn’t help me with either of them.
They need to have more respect when they put on a budget it needs to stay on a budget
A great way to scam college kids in morgantown! So happy theyre the only electric company around 🙂
Their service men like to look in people’s windows and also the guys in their application dept lie through their teeth!! We are converting to all solar energy!!!
This power company sucks…12 hours and no power. Definite improvement needed for efficient service.
You can count on the power going out at least once a month for inexplicable reasons. Response times are pathetic and unreliable.
Absolute B’s of a company!
Seems like the power meter still reads high in a winter that wasn’t even that cold. And I’m still using wood heat and gas.
Power goes out a few time a week for no reason. Wish I could give them 0 stars.
Impossible to deal with. Wish their was a different power company. Even on their worst day would be better than Mon Power.
i payed all bills. but suddenly they want me to pay it again because the system mixed everything up. basically they want me to pay for service that i have already payed for.
Very bad company
Power out again. This is becoming a daily occurrence. If I could give them lower rating I would. …
have always worked with my family and customer service has always been great.. which i cant say for alot of my other utilities
Never stayed somewhere with such a poor power grid!!! A slight wind or heavy rain and it’s out at least 2-3 times per month. It is currently out again😠 Awful!! …
They shut my power off due to a returned check without notifying me first, and turned it off on a Saturday morning when there will be absolutely Noone available to help me till Monday, horrible company, they should be kicked out of West Virginia
HORRIBLE company! They completely neglected to notify me of a scheduled outage! This is an ongoing issue. Lack of communication with customers is absolutely unacceptable!!
Prices are ridiculous!!! It’s pretty freaking sad when you have to choose between eating or paying your electric bill!!!! These people are the worst kind of price gougers there are!!!!!
You guys should include a generator with your customers service for as much as the power goes out…. terrible service….
Literally the worst people to get to understand anything. Explained to them 5 times I needed electric transferred and the woman was blabbing about internet and cable.
Perfect example of why monopolies are supposed to be illegal. These rates are ridiculous but we have nowhere else to take our business. Ridiculous.
Terrible line maintenance. Outages are not surprising at all since their investors are 10x more important to them than actual customers.
They haven’t turned our power on for 19 hours and it was all because of a storm. My entire hill is out of power. This isn’t unusual for this to happen either. Awful company
The IDIOTS sprayed poison from a helicopter a few days ago WITH OUT MY permission not seeing my house threw the trees!!!!!!!!!
Now my yard, trees, garden and berries are dying!!!!!!!!! …
They dont give u much notice for shut off Friday evening when mail runs in my area got 128.50 shut off bill then Saturday then Sunday then labor day then tomorrow I’m due to be shut off I sent $450 Friday morning by mail Friday evening get letter….they need to give more notice then they do even with weekends and holidays
Ridiculous, trying to turn on new service, got disconnected and no direct line, automated service is a joke. Let’s hope we don’t have additional issues.
For some reason the electric flickers on and off EVERYDAY like clock work. They don’t have an answer as to why. Poor service if one can’t figure it out. I am not the only person who is having this issue.
Paid my bill and they still shut off our power. It’s the middle of summer and I have 2 babies. Extremely upset!!!!!
They over charged me for both December and January! I seriously have done nothing different these two months as I have during the summer! Not a happy customer! >:(
On the rare occasion that there is a power outage, techs arrive on scene to restore service in a very timely manner. Their website is also very user friendly.
outrageous hikes every year and for pathetic reasons or no reasons at all and rates NEVER go back down. What other choice do we have? Jack because this country loves to monopolize everything. Thanks.
My bill is always really high ,we heat with wood and dont turn lights on during the day .If ever just a few days late because of pay period they set a shut off notice and weve never missed any electric payments .Yet there are people around …
Worst power company ever. You can never talk to a representative and I constantly lose power.
Just moved to Fairmont. I have to say First Energy is one of the best electronic companies I have had. Their communication is top notch and the fix issues quickly.
Monpower charges way too much! They could just charge all customers $1.00 each and still make a lot of money. It’s sad they charge so much cause they know you don’t really have any other option.
My bill is rising every month, even though I’m using less electricity.
Edit: My bill is now roughly $20 more each month, for no logical reason.
My bill runs $100 to 200 normally. They came out and changed our brand new meter because they said something was wrong with it. Now I owe $1200. This is absolutely unacceptable!!!!
The most pathetic excuse for a power company that I have ever had the displeasure of being forced to give my money to. Yet they are the only choice we have. It doesn’t matter if every aspect of your company thoroughly sucks if there’s nobody to compete with you! Such bollocks!
Takes a month of Sunday’s to fix a problem, but let your bill be late or behind !They’ll be there to shut it off ASAP! Piss poor service but what can we do about it?
Their rates are so high it is ridiculous. When i lived in east liverpool Ohio which is right across the river from where i am now i payed 55 dollars a month for electricity. Now its 170 a month. They are a rip off
They came to the wrong address and shut off my electric and then they told me that had 24 hours to turn it back on when it was not my fault they messed up had to sit in the cold for 6+ hours with my 2 kids Until it was turned back on and …
They sprayed the berry bushes that we’ve been picking from and ruined our crops. Went way past their right of way in spraying. They’ve never done this before. What kind of stupid employees did you hire?
Thank you for getting our electric back on. My mom needs life saving meds that need to be climate controlled. We were worried. Marion county took a beating.
I’m going to say the Pocahontas County WV division is bang up awesome all day everyday! I know most of them personally, work with a lot of them frequently, and have done their line of work myself. I know and understand what those men and women endure, deal with, and do for those in need when possible. Hats off gentlemen, hats off!
We called mon power and got a time our power would be on.but it wasn’t. But we had propane.they do the best they can.in this bad weather. The times were coming from a robot.And and I thank all the workers for their Help.God Bless them
Power goes off EVERY single day lately. Such fun resetting clocks on everything in the house such as microwave, coffee pot/timers and actual clocks.
When power goes out 5 min after Business hours they dont care and go home to there power sit in the a/c or heat. If had i choosie for diffent power company, would switch asap.
Their are slow coming to fix issues and they never no how to answer a phone
Power has been off more than a dozen times this year. Everytime it rains its off. They don’t maintain thier right-of-ways. PSC should enforce that they provide a better service.
This company has absolutely terrible customer service
My power went out at 11pm, I submitted an online request immediately thereafter. They came, returned my power and emailed me confirmation all within 3 hours.
Said the power will be on by 9:30pm, but never dispatched a team to even see what the problem is. Now it’s 6pm the next day without even sending a crew to see what the problem is.
Terrible service goes out at least once a week! They have a monopoly.
On limited income permantly physical disabled won’t work with you now living no means heat cook light ect. Can’t move no means to afford nor get outta owing remaining lease 735$ rent $500 Month electric 535$ month bullshit .
Called 2 days in a row and says open 24 hours a day. I was needing to speak to a representative and not able to do so. Very displeased with customer care if you want to call it that.
Nutterfort fort area loses power every week. Mon Power needs to update the system in Nutterfort. I have lost so much food due to their inconsistencies.
I called in for online access to my account that was locked. Still unable to get in. Rates are way high. Hold time is unreasonable.
Just wanted to say a big thank you to all the crews out working in this cold , busting their butts to get our power back on. Ice storm February 2022.
We lose power every time the wind blows hard. Then we are one of last locations to be dispatched to for repair even though we have 500-1500 people out, while the places they dispatched to first had less than 100 people out. Then they tell …
They don’t even deserve the 1 star, they charge you to pay your bill, they take forever if your power is out, there prices is outrageous and they never in 7 years have came to read my meter and my electric just keeps getting more each month. Ridiculous
Rates continue to climb as sister companies loose money and they pass it over to WV. Customer Service is just plain bad. Phone Trees, transfers, and holds for over 20 minutes are common with them. Only utility worse is Republic trash service. That what you can do when you are a monopoly!
Oh what id pay for a face to face with mr sneaky sneakerson. Monpower shut me off. I had a 0.00 balance and all they could say was they arent sure what happened and charged me 17.50 for their mistake. I will catch the guy in the grey …
It’d be really nice to call one single time and be able to make a payment. I’m literally forced to pay my bills late almost every month because I WORK during your business hours and your website never works?
What a joke for a company, if I had any other option I would never use Mon Power Services ever again. I wouldn’t even give them a star if google would let me
I would give -10 stars. Worst customer service I have ever received. I had 4 different people tell me 4 different things. No one was clear about my questions. I simply called to change my address and instead played phone tag for 3 hours and received mad attitude from the employees. Just NO.
They sent me two bills for one month . I’m on SSI I don’t get much but there saying I made a plan with them and I don’t they suck I feel they can make a plan for low income families or work with us.
This company and all its employees are scum. Extremely overcharge everyone who has their services. I took extreme measures to cut down on our electric use for the month of January and somehow to my shock, we have used double the amount from the previous month. There is no way in hell we used more. And there is nothing we can do about it.
Leeches. Unbelievable that this company gets to charge the rates they do when the government installed all of their infrastructure. All they have to do is maintain, repair, and pay employee salaries. They’re the only game in town and they know it, so along with ludicrous rates comes dreadful “customer service”.
Very hard to work with, they don’t want to take my account and routing number from the bank because they had a return. So if these dumbasses put it in wrong number and could not get paid I have to wait a year to make a paymental online. They won’t even tell me the the account number that they have for me
I personally am not in charge of paying our electric bill, but I pay my part and my roommate was late on our bill once again… That being said I am currently having to live in below freezing temperatures without any heat due to Mon Power …
this is just a word of advice. i work in a business who’s billing lady was smart enough to recognize a spam phone call. the caller id said Mon Power so just fair warning to anyone receiving phone calls about billing just be cautious
Was behind from winter on bill, making payments..was dealing with my car insurance wanting to cancel, had to shuffle bills, missed payment to electric. They turned it off, (they turned it off 9iamsh the day I was going to pay it . ) no …
Company lacks empathy and friendliness! Do BETTER!
Power went out this morning at 0430 hours. Mon Power crew was on it rapidly, and had power restored by 0515 hours! Very impressive…thanks, Mon Power! That was great customer service!
It’s pretty absurd that an electric company can corner the market for electric service in West Virginia and be the dumbest bunch of people to work in a company. No organization, no courtesy, no education and the worst part is that they …
Power restoration leaves a lot to be desired. I dont have a problem with the teams doing the job… Its the mother ship NOT pumping enough resources into these field teams… recently been sit in the dark for 8+ hours a week
the worst. if you ever get the chance to get one over on them, do it. this place needs competition ASAP. they are in business literally because they are the only choice. the highest rates with the worst service. i dont believe the meter …
Shout out to Mon Power for getting our power back on Christmas Eve night during a snow storm. We lost power at 10pm and everything came back on at 1230. Well done, guys. Merry Christmas.
After a huge rain storm, water was traveling up from the electric conduit into our home! Within a few hours, Tommy arrived and corrected the issue. He even went above and beyond to further reduce the risk of this occurring again by …
Like many others, I wish I could give this negative stars! I am a month behind, I have been for a while, always pay my back balance on the 20th, well they left a shut off notice on my door, I called to have it moved to my pay day..(the …
If I could give a negative star rating I would! These people are rude! I just recently moved into an apartment and instead of switching the power into my name like they were supposed to the shut is off I had to pay part of someone else’s …
I think the rates are a bit high, but I cant complain about them too much. When disasters hit, their downtimes are minimal, and whenever we unfortunately got a little behind on a bill, they worked with us. I give 3 because even in an energy efficient home, the rates are high.
If there was an option for a no star rating then that’s what I would choose at this moment. Most ignorant set up system that I have ever experienced!! How do they possibly even get away with letting people in West Virginia go without power …
I have dealt with a lot of utilities in my time and the customer service here is HORRIBLE!! They are rude, arrogant, and not in the least concerned for the customer. AND just try to get a supervisor to talk to, they must be terribly short …
Horrible service very rude customer service. They have monopoly of the market and they abuse there power. I have service request for over 8 months and not connected. They keep having for performance financially and keep asking to raise over …
The worst electric experience I’ve ever had. Trash. Over charge all about robbing you for anytbjng they can. I will be moving away just because of this terrible excuse of electric company
Kept getting robocalls about an erroneous disconnection date that was entirely different from what the website said. It took me 50 minutes just to navigate the computer system to a person to get the problem worked out which took 60 seconds. …
Can’t even get a real person on the line, the call back number i was provided with is a dead number. When you call the number on the site there’s only a few pre set options on why you’re calling, so I guess if none of those are your problem you’re screwed
Pathetic! On line service is horrible, phone service is horrible, and they will do their best to use their control to take advantage of you.
My electric has been off since last Tuesday, and I don’t even owe them money. We’ve only been here a month. The electrician ripped our meter.
If I could give -100 stars I wouldn’t even hesitate. By far the worst of the worst companies I have ever had to deal with. In West Virginia, this is the only company around and so MonPower utilizes the monopoly option that has landed in …
I waited on hold for over 25 minutes when the recording said the wait time was 3 to 5 minutes just to pay the bill. I ended up hanging up because I have better things to do today!!
Power shuts off constantly. Can’t go more than 3 weeks w out a power outage. Your one job is the keep the power on and they can’t. If it rains power goes out. If it’s cloudy power goes out. If it’s windy… you get the point.
Didn’t think the joke “Mon power is the mafia organization of WV” was true until I moved to Morgantown.
The power in my building goes off multiple times a day and short-circuits all of …
On August 26th the electric went out at my house and it was out for a little over an hour. On September 16th the electric went out at my house again and was out for an hour and a half. On September 21st the electric went out at my house …
I’m so mad at Mon power our power went out at 3pm and they called and I told them where we was st and he told me he would be right out they lied it’s now 9:30pm and still no power and it’s snowing. I called back and told them where the a …
They don’t deserve any stars. They tell u false information time and time again. I honestly believe that the guy that turns the electric on/off has a vendetta against me. He doesn’t even come to the door. I have children with disabilities …
They charged me twice for one power bill call them to get my money back, tell me it’ll be about three weeks and it’ll be in a check (don’t know why they couldn’t put it back on my card?) and finally today it came but it came on a damn MasterCard?!? Seriously? A check would’ve been better what the hell man. Done with this company.
Wish I could leave less than 1 star. Just had mouth surgery and can’t talk so I couldn’t even call them and get help because of their voice-automated telephone service, my power went out out of the blue, and when I called them to get it …
My Dad had a doctors appointment early this morning and was having electrical problems when he got up. I went up after day break to check it out. I ended up calling Mon Power about it and then I came back home. 2 hours later my Dad was …
You should be able to rate them no stars since that’s the kind of service they provide. They shut me of on November 22 and it was freezing. The sneaky ass guy, pulled my meter and ran in about 15 seconds. No warning, no knock on the door. …
I’d suggest reporting Mon power to the FBI to have a legit investigation making reviews is not going to change anything a bout any issues you’re having with the company personally. I am sure it helps put the word out on how unprofessional …
In the midst of a world-wide crisis, on a beautiful, sunny day, virtually without a cloud in the sky, Sunday March 29, the power went out at approximately 1:00 P.M. …
The website’s online payment system NEVER works and if you call to pay it over the phone it takes forever and charges you a lot on top of a bill that is already high enough. People shouldn’t have to pay to pay a bill anyhow, but if they …
Unfortunately where I live in morgantown wv, there is not an alternative to mon power. I have frequent power outages of upward to 4-5 per month. In the past I have had power outages lasting 6-8 hours, the current outage is more than 15 …
I submitted a payment of $308 in September, my account says my next payment is due on October 29th, it’s October 16th and my power is off… i log into my account to submit a payment and it doesn’t allow me to make a payment, I’m presented …
They don’t even deserve that one star. All of the bullshit I went through and I’m new to this company and I get treated like trash. They had my name under the wrong address twice! Once I had that problem solved I had power for 10 minutes …
Mon power has been contacted several times to turn off power renter ran up 2600 bill then hooked it up themselves. Been hooked up illegally for 2 weeks an Mon power can’t find the time to go get these people for fraud.
They won’t even let you pay online when your bill is past due and you need to contact them after hours. They end up giving me a shutoff notice close to their closing time, and now I can’t contact them. My bill is going to be higher and my power is going to be shut off.
The 1.6 overall rating speaks for itself. Would be out of business in a flash If they we’re an actual company with competition and not a monopoly. It’s a crime that we’re forced to do business with a “company” that apparently has no professionalism and little oversight (1.6 rating) from the public service commission.
Our bill is 500-600 dollars in the winter time… my electricity flashes 3-5 times a week.I realize it’s a total electric home but. when ur on vacation for 2 weeks and your bill is still the same I believe there’s a problem somewhere …
Our Power went out at two separate times yesterday during the time of
the high winds. It was two totally different situations. The first time, it was just our home, the second time, the whole housing development went out. I had …
I have nothing but praise for the men and women of Monpower. A tree fell on the lines last night, within 15 minutes Monpower was out working on the problem, in less then another 15 minutes we were back up and running. In the 15 years …
Been waiting for them to turn my power on for awhile, now it’s not gonna be turned on for another 2 weeks! They said someone else was more important than me! Lol like what how could u tell a new customer that! My daughter is autistic and my …
The customer service was horrible. They were not willing to offer any help or help me to fix the mistakes they made. I tried setting up an account and was told I needed to send in forms because my social security number is similar to …
Not only price gougers but RUDE! and made a mistake on my account! This guy shows up to terminate my electricity. I was trying to hold my two large labs inside and this dbag stands on my yard, out of arms reach, and hands me the termination …
They jack your bill up hundreds of dollars with no excuse just because they can because they are the only electric company around. Greedy. We moved back from ohio, our first bill was $560 and I kept trying to pay and they kept denying it …
Pretty surprised to see so many bad reviews. I lived in Clarksburg (30 min from Fairmont) for a little over a year and never had an issue. I highly recommend just setting up auto-pay to avoid billing issues, It makes things so much easier …
20 degrees in niece’s house with no electric. Bill for 250 was paid and stayed off over a 50 reconnect that wasn’t told for 3 more days as she waited for electric to come back on. Has brother on disability children. What BS.. What electric co turns off electric w/ covid in middle of winter over stinking 250 dollars.??????
I called to inform that my whole street did not have power around 8 o’clock PM and was told that the issue would be fixed by 11. I wake up at 2:30 with no confirmation call and it’s still a blackout. I called again to see what the issue was …
They suck! I have been over charged they wont fix their mistakes. My husband had an account in his name at first and the bill was $2,500.00 for 6 months and I paid $600.00 ($100.00 each month for 6 months) and no payments were took off my …
My husband has an account. He is on SSI. Last year he only got 2 months of 20% off. We had the paperwork in at end of October. This year he is still having serious issues with the same program. Our attorney will be hearing about this.
Even after “making our home energy efficient” and not to mention that they NEVER come to actually “READ THE METER” our electricity bill says “actually read” $500.00 a month? Huh??? We call, they told my wife whom is on oxygen to read the …
Rates are high as hell even on the budget program my bill is usually $200 a month. And any time there is a storm plan on losing power for a minimum of 3 hours.
Failure to send payment confirmations has led to dings in my credit and a run around leading to pay the same bill multiple times after even the service was disconnected. Customer service is all but non-existent and when you do reach someone the attitude poor and unhelpful.
Really??? $150 month for just me. They just charge whatever they feel like. This company needs auditing. But then they would probably just bribe the auditor
Been on hold for over 2 hours this morning for an error on their part. They screw up and the customers have to spend literal HOURS waiting to talk to someone, because evidently they can’t dip into the millions they’re raking in to hire a few extra call center workers…
Absolutely impossible to get info about a power outage. The whole of downtown Morgantown is out and it doesn’t show on their “outage map” no one answers the phone.
customer service today was a great HUMAN who handled my call PERFECTLY, she was polite and not at fault in any way for my COMPLAINTS or HOUR AND 13 MINUTE WAIT to speak with her, that said, my gripes, MAKE it possible for ANY payments, big …
Landlord did not inform me that I had to pay for power along with my other utilities. Mon power did not notify me that I need to sign up for service until there was $850 of “unauthorized usage” on my meter. They then proceeded to shut off …
I just got my deposit refund from mon power in the form of a credit card to spend somewhere. I HATE YOU MON POWER AND EVERY COMPANY THAT TAKES MY MONEY DIRECTLY FROM MY BANK ACCOUNT AND HAS THE NERVE TO GIVE ME A REFUND IN THE FORM OF A …
I’d give them -10 stars if it were possible. Over 3 months ago, our home builder, TJ Contracting / TJ Custom Homes out of Fairmont, WV, put a request in for electricity to be run for our home. Today, they were finally able to get a response …
They disconnected the wrong address and my business has been without power for a week and you can’t even get them on the phone to fix it. What a waste of resources. I own multiple properties and I’m remolding one of them and needed the …
Mon Power doesn’t even deserve a 1 star. We submitted a request for power to new construction in May-June. They didn’t come do the inspection until September. For 3 going on 4 weeks now they have said they were coming and cancelled the …
Moved into our new house a couple weeks ago and go home for lunch today to find our electric shut off. The previous tenant had apparently failed to pay his last bill and also did not remove his account from our address. I asked the rep on …
Man walked through my yard, ignored me completely and then proceeded to kill my garden spider. The epitome of pathetic. He apologized of course. They have to be able to apologize, because they can’t seem to figure out how to do their jobs. Pathetic people. Pathetic company. The reviews are true.
Last month we sent a payment for our bill. We were behind and couldn’t pay it all upfront. We live paycheck to paycheck. And the biggest reason we were behind was because I tried to make the first payment online and didn’t get told until …
I have a blown transformer behind my trailer tryed to call about it and they said my power is back on.
I’m shocked that they charge a huge amount of money upfront for turn-on service to start with…I’ve never experienced this even given my good credit. My bill jumped from $116 to $184 in one month. I’ve lived in expensive NY, NJ and I …
So I just needed the name on the account changed from my grandparents (who I rent from) to my name. This took 30 mins….I was asked to add multiple things to my account. Asked to join siddenlink, home security, car insurance, the list goes on. What a joke. (Not to mention the price is high! What a terrible experience.
First of all their rates are outrageous! Then they claimed they sent me a notice to have my meter poll replaced or they will disconnect my services. If they had sent me a notice, my landlord and I would have made sure this was taken care …
The company is a joke, they will shut your electric off if your bill is past due a couple days, they won’t even work with you to take a small amount of a payment at the beginning of the week then pay the rest at the end of the week you need …
Not even worth one star, half, quarter, tenth, fifth, or a hundredth.
This place is seriously a colossal joke. In the summer your power goes out and they take hours to get it back on. …
I’m 62 years old with stage4 cancer and on oxygen 24-7 forgot to pay my bill and they shut my electric off so I ran and paid my bill and no number to get ahold of a person. Hold time on wait is 2 hours and 40 minutes this is unacceptable
Rates are too high compared to other areas. Not overly willing to help with assistance when you can’t pay in full. Will cut off your power in a heartbeat when bill is a few days late. Terrible, terrible company with no ethics or care for people. Money is their priority, not their customers.
Constant power outages every other day usually atleast 3 every time the power flickers, constantly have to change fuses and flip breakers because of the outages in the area and the rates are horrible for the quality of service you get!
Con artists. Our electricity is clearly being stolen and they won’t answer the phone. We soon plan to get the police involved, please avoid this company at all costs.
Honestly have no issues with this power company, however i pay my bills on time and don’t let them come shut my power off. May be a different story if not responsible. My bill averages 50-65 a month, which i was shocked by how low it was. I …
If it were possible, I’d give less than 1star! There has been less outages than previous years, still could improve. Many time’s there is no reason for the outages, the weather nice & clear all around but when there’s a reason like weather …
They deserve 0 stars. Awful customer service, will put you on a hold loop for over an hour, and even then will not help with your problem.
I contacted Mon Power “customer service property damage “concerning property damage form right of way maintenance. I was polite I did explain my issue and that I was very very unhappy but I was respectful and polite. I spoke with a lady …
Paid bill august 8th when due. Never receive another bill until shut off notice. It’s sep 19th. Only been with them for two months. It took 3 hours to get ahold of someone to get service started they kept telling me how I needed to start an …
My bills are 1000 a month and idk y they act like it’s normal.
After my mother died, all I wanted to do was transfer the account name back into the landlord’s name. I was on hold for over 2 hours in total. I called three different times and no one helped, no supervisor would answer their phone. I bet …
the only choice for power in Morgantown so you’re forced to pay their prices and my experience with them had been hectic and ridiculous. For the past YEAR I guess my meter was mixed up and they sent me a bill for 700$ for back pay for a …
12 hours without power. 4 trucks full of men playing on their phones. Trash.
Horrible service, automated phone for customer service that is absolute garbage. Charges an outrageous amount for electric then the power goes out days at a time. We need something better, this utility service is absolute horrible
1 Star is too much
They turned off my power on the due date and when I paid the bill within an hour …
I have never seen a power company so incompetent. How can I have more power outages in 2 years that I’ve lived out river road than I’ve had in the last 10 years with other companies. We need another power company who will do what’s needed. Just ridiculous……
I live at 1152 Sabraton Ave, Morgantown WV. I would like to know why our power goes out 3 or 4 times a year? I can understand an occasional power outage, but we have numerious outages every year. Why is that? t’s a perfect day weather wise so what’s the problem?
Like others here have stated you call and leave voicemails and get no calls back. My fiancé has called everyday since last week and can’t get anyone to answer. I have also started calling daily and no answer. They told us to call when we …
I called and they gave me the option to be called back 10-15 min wait and that’s all I waited to speak with a human. She was very nice and I was transferred over to an internet service after And I just added spectrum that was way easier …
This is the worst customer service and blatant disregard for customers I have ever experienced in my 53 years on this earth. I completed my electrical inspection as required for new service at 641 Poca Road, Looneyville WV and was put in …
These people are so rude and don’t give a d*mn about there customers. It’s snowing outside and they “project” that 90% of my service area will be restored in TWO DAYS. It’s 26° out and I have no heat with an infant at home and power has …
Worst electric company I ever had im on oxygen got bill in mail 2 days later knocking on door to shut off im like really I need to breath get told well I’m sorry I’m here to do the work wish I could get different company here
Power has been out for 2 days after a storm and still has not been fixed. They have been consistently wrong about what time they power will be restored and no one is picking up the phone.
Less than 24 hours of requesting street light service to replace burnt out light it was fixed! I greatly appreciate the service!
Website is useless. Cant register my account without signing up for paperless billing,even though it says it’s optional. It’s not.
Literally one of the worst power providers who try their damndest to squeeze you of every penny you have even after you pay the bill expect a disconnect notice in the mail the next day for an egregious amount it’s ridiculous
All representatives are busy. Hold time 5-7 minutes. Using call back in 11 minutes does not happen. Looking to start new service and so far I am not happy about customer contact not listed online website just an outage number. Online application does not recognize. home address.
Once in got thru the computers recording and got to the people in the field . the guy that came and hook up my service in Davis on a Sunday was top of the line . very professional, safe and did a great job
Worst customer service ever. Power outage scheduled for Parkersburg, WV area 8/12/22. Family member requires medical equipment tried to get information on how long electric would be out in that area (would it be the entire time 8A-4P?). …
We waited over 12 weeks for power to be hooked up to the house we built when we were told 6 to 8 weeks. We asked about temporary power from the beginning and were told it would cost 16000 dollars that was non-refundable. The entire process …
The service is absolutely terrible. I’ve been lyed to since Dec 1st. I was told yesterday I would have sevivce yesterday. And if not first thing this morning. Kayden has not only ignored my calls. I was I would not have sevivce today.
0 stars if there was and option Mon power is a horrible energy company. Morgantown needs more OPTIONS available to the people who pay taxes to keep this town running!! Mon power company does not have compassion for their customers also the workers who come out some are rude and very disrespectful!
I now understand why this company has one star. I haven’t even started service yet and what an absolute nightmare, they know they have the advantage of being the only power company in the area and provide HORRENDOUS customer service. Lack of communication is unbelievable.
Took me 30 minutes to pay my bill using the automated system. Ive never seen a company try so hard not to get paid. Judging by the reviews there im not alone on this and itlf mon power had any competition they would be done.
I live by myself in a small 2 br apartment and have been getting charged quadruple then what I should have been. They charged me over $850 for ONE month when my bill was supposed to be around $150. They have been overcharging me on several different occasions and would’ve never taken it upon themself to identify this or fix it.
Mon Power is about as helpful as a rubber crutch. I called to have service installed explaining how i purchased the property and there was no meter. Never been told i had to install personally, just that i needed to get on the state fire …
I was supposed to be on automatic payments and apparently I was lied to. Monpower literally turned my power off without notification of non payment and I was forced to pay over $400 including reactivation fees and late because they lied …
One of the worst power providers I’ve ever had the opportunity to live under, they regularly shut off power county-wide for 6-12 hours with NO ADVANCED WARNING besides an occasional Facebook post (which is unacceptable). They also don’t …
Fifth time this summer of no power on a bright, sunny, clear day. Hours go by and they’re still “awaiting dispatch.” I understand losing power once in a while and obviously during inclement weather situations. But this is ridiculous. There …
I am a veteran with PTSD who also goes blind and I can say this company is Absolutely humiliating. This company does not care about the general population and it’s all about the money for them. They NEVER left me any voicemails or sent any …