If you are in need of CPAP and BIPAP products, AUTO paps, oxygen equipment, pulse oximeters or parts replacement
| Friday | 9AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
12999 Jess Pirtle Blvd, Sugar Land, TX 77478
Great customer service.Marie is personable, efficient she’s the best!
Alicia is very friendly and courteous person to work with it.
Awesome company. Got my equipment very fast. Very professional treatment.
Contact person not helpful. I have waited for two weeks to receive my equipment. She said I just had to wait as she had no idea of how long it would take.
After 4(yes four) weeks of waiting,for so called ‘paper work’ I got fed up and told them I wasn’t interested any more. This is at the Kirkwood Rd.
Tracy is very professional, polite, and informed. A good employee of your firm
Execellent service as we have tried to get our CPAP stuff set up. Jason is very service oriented.
Monitor’s TX office has to be the most disfunctional medical supply place in the world. Bad billing, reps who have bad phone skills, etc.
I went there and even after bad reviews from a long time ago…they were phenomenal! They were very professional and courteous as well as informational. The staff was warm and kind. I didn’t have to wait, they were waiting for me. I really have to give them 5 stars for the visit. Thank you, guys!!!
I was in Houston at MD Anderson from Georgia and I had forgotten to bring power supply for my CPap call Monitor Medical Inc. and they were very helpful in getting me what I needed so I could get a restful sleep while visiting MD Anderson.
I have worked with Alicia Hernandez for sometime now! She is a great asset to this company! Very friendly and very responsive!!!
I wasn’t able to wear the mask due to claustrophobia. Could not get it exchanged for anything less cumbersome. They insisted I return the equipment. Very rude staff, I might add. I returned it by way of a friend. They gave him a receipt …
Lousy service, Did not want to sell a mask, his argument is that he can not sell accessories without a prescription … I talk to 2 more places and they did NOT ask me for a prescription since I already have the machine. to what i concluded is that this doctor wanted me to pay him the consultation
They are never available to talk to directly. Always necessary to leave a voicemail and it may take a few tries to get a response back. I don’t recommend them as a cpap supplier.
Absolutely love this place, Alicia Hernandez is so awesome, she goes above and beyond to make sure that you’re satisfied. She has great customer service. Friendly, knowledgeable, and very helpful.
Very complicated experience with monitor medical:
One place was one star and the other place was five star. …
Alicia and Nick are awesome! They rock at customer service. I had been trying to reach other employees at an alternate location to no avail, but these two answered my questions promptly and solved my problems. …
Utmb sent my cpap order to this company before 2021 thanksgiving. Will try machine this Friday. I guess everything is Mr. President’s fault.
Esha Shekhar gives outstanding service as evidenced by her commitment in making sure her customers get supplies needed. Her demeanor over the telephone just makes one confident that service par excellence is being provided. It never fails, I am always satisfied after an encounter with Esha.
Alicia Hernandez was a tremendous help today clearing up issues which had gotten very confusing. She was patient, thorough, researched and explained the issue extremely well. She was great!
I have spoken to Alicia Hernandez. She is very professional. She should own this business. She knows her stuff. 👍🏽👍🏽 Two thumbs up the Best awesome. 💯 …
Not a very reliable company to depend on for medical needs. I have been waiting 6 days for my oxygen tank to be refilled and cannot get anyone to call back. Yes it was the Memorial Day Holiday weekend however the business is a medical …
Have been using this company for years for CPAP supplies with no problem. This time, I requested an invoice of charges before I pay and the rep refused to provide one saying that her machine didn’t have that capability. I asked if no one in …
Jason and his staff did a great job of processing my need for a bipap machine in a very timely manner. Was able to get all the accessories I needed at a very reasonable price (the things that Medicare did not pay for). Highly recommended.
The company have no experience to deal with problems related to the machine . I got approval to replace my machine from insurance and the company has no machines since July, Prices are super high for the supply. right now I am using the old one could affect my health
My experience with Moniter Medical is excellent as long as I see Jason. He’s knowledgeable, professional, friendly. Those ladies in there are a little hard to work with. I’ve just been informed that I can no longer pick up my supplies for …
First visit with this company. Found them by my insurance company’s website. Knowing my benefits and etc, I chosed this company mostly for location, 10.5 miles away. Did have a little frustration in getting a returned call from them for …
Monitor Medical is the 4th CPAP supplier I’ve used over the past several years. In my opinion, they are light-years ahead of the other 3 when it comes to performance. They never fail to call about replenishing supplies, and they do so in …
Alicia Hernandez in billing helped me with a refund due me and was very quick and helpful. Her assistance was very refreshing and well-appreciated going above and beyond to offer her help with any questions I may have now and in the future.
I am very impressed with Alicia Hernandez in billing. She is by far and away one of the most courteous and helpful people I have dealt with recently. She is a pleasure to talk to and makes you feel like your concerns are important to her. A unique concept in todays world. Thanks Alicia.
Chantel in the Sugar land office has been exceptional! She always call to remind me when my supplies are due, and is good about getting back to me when I have questions or concerns about my machine and supplies. Every time we speak, she …
Angela Caligone is a customer service rep with Monitor Medical which provides CPAP supplies. I met Angela on a call to Monitor Medical for supplies. I must say she outshines ANY customer service representative I have ever had contact with …
Tracy Jones at the Woodlands location is a blessing to this company. I have had my Cpap for a few years now and anytime I’ve had an issue or a question she has been there with answers. She is very knowledgeable and her customer service is …
Toni Smith worked for several months to obtain the necessary orders and bipap reports from the physician’s office to be able to get my Dad the supplies he needed. She kept us informed of her progress all along the way! She is the best! We really appreciate her efforts!
Alicia Hernandez is a blessing to Monitor Medical and to our family. After ordering a new CPAP machine for my father, Alicia assisted with insurance payments and billing questions. She went the extra mile to understand what each insurance …
ALICIA was the person who helped me over the phone today with my billing questions. She was professional, prompt and effective. When I told her my issues about not being able to access my account online or making payments online and my …
PROFESSIONAL PERSONNEL! We have dealt with Monitor Medical since we moved from Santa Fe, New Mexico. Michele Kaigler is my husband’s sales representative. She calls him in a timely fashion each quarter to verify his supplies and keeps …
I had a problem with my monthly c-pap supplies when needed. The system kept trying to charge me a deductible which I never had to pay before. Alicia resolved the problem by researching the protocol and making changes to my account in the …
I am very satisfied with this company . Jason Joseph is their biggest asset . He is highly commendable for his professionalism, efficiency and knowledge of his line of work. No matter how busy he is, he promptly answers the phone. I …
A combination of sullen, unsmiling faces, unreliable service and poor follow up make up the two star rating.
I switched from the provider for the following reasons, …
I could not be more impressed with Monitor Medical and their staff. It is obvious that the company focuses on personalized customer service. I have not had one negative interaction with any part of their servicing footprint/departments. …
Medical Monitoring has been such a Great help in me getting a new Sleep Apnea machine. I have been getting much rest and have had wonderful success with my new machine. I no longer feel so tired and restless. I would truly like to Thank …