A local financial institution that offers savings options, auto loans, mortgages, personal loans, and much more! See more
Read More| Saturday | 9AM to 12PM |
| Sunday | Closed |
| Monday | 9AM to 4:30PM |
| Tuesday | 9AM to 4:30PM |
| Wednesday | 9AM to 4:30PM |
| Thursday | 9AM to 4:30PM |
| Friday | 9AM to 6PM |
715 N Telegraph Rd, Monroe, MI 48162
Unfortunately, if it were possible to rate zero stars I would. They are not customer friendly especially if you work a 9 to 5 job. They close so early even on weekends making impossible to make certain transactions. In order to even he seen …
Staff is always pleasant and helpful. Customer service at its best!
Service with a smile. Friendly environment.
Nice people. Very professional.
I hope your not in hurry. Slooooooooooow
Easy to get in with my wheel chair
Friend fast service.
Great customer service
Very helpfull.
The best credit union around. Everyone is great that works there.
Very good service 👍👍👍 …
Stacy Mettie is great to work with!
Trying to pay off a loan and get a release of lien is a joke! Apparently only do it once a month. Hours are awful. I’ll never do business with them again
I like the double atm machine set up. Very convenient when needed.
For as man branches as they have you would think they would have more people answering phones for simple questions …
The new atms are absolute garbage. Won’t even accept my paycheck. Never had this problem with the old atm.
Quick, friendly service. Have never had any banking issues or complications like I’ve had at the bigger, national branches.
Excellent facility. Good service and low credit card rates. I’ve been doing all my banking there for years.
I have been with them for years and do see a lack of consistent training in the last several years. They would have gotten 5 stars a few years back but the “newer” employees don’t seem to compare to the ones that they used to have.
Needed to get money out of my account…drive thru only open so I get in line in the “blue fast track” lane and say there for over a half hour and I needed to leave to get to work because it took way to long and I couldn’t even get out because the way the drive thru is set up and so many cars waiting as well
They have been very prompt about getting back to me whenever I have any issues with my debit card. And are vigilant about protecting ppl from fraud.
Now that they’ve switched to master credit card from visa credit card it’s the worst. I can’t check my transactions or pay and when I’m supposed to pay online anymore. If I want to pay my credit card I have to pay ahead of time.
I’m defently canceling my account here
I tried to open an account and they told me to come back because the lady was on lunch.
I came back an hour later to get turned away again because someone walked in …
I love it this place always have me n cat in line, it’s never a long line
Really nice place, very friendly staff. Except Sarah , but that’s okay it’s still a great bank. Im always in and out never had a problem until Sarah. Overall great experiences.
If I could give them less than one star I would. I am beyond fed up with this bank and the rude employees and rude customer service. I have had an account there for well over 10 years. I have 3 loans thru them. On a Wednesday I can set up …
Mindy processed my auto loan at a great rate. Quick and simple , MCCU has the best rates and so easy!!
Ate my card won’t do anything to get it back to me citing banking regulation about retrieving other institutions cards, will be calling to notify at 9am their atm is eating cards someone else just had this same problem, also their excuse of …
They are the absolute worst bank!!! They will let you raise your limit per day to spend at a store but they wont let you raise it to pull money from an atm. They provide no help or assistance whe. It comes to their consumers unless you’re directly in front of them. Online banking with them works maybe 2 days out of 5. STAY AWAY
We recently moved to Monroe county and needed a credit union. So far so good! It seems they don’t have certain app features that our old credit union had but that’s ok. Everyone has been super friendly too, unlike our old credit union.
Very nice. Going to the bank intimidates me because I am newly an adult with more adult responsibilities than ever and they are extremely understanding of this and willing to take the time to explain things to me. I would like if their …
You can call 12 times and never get an answer from anyone in the call center.
Very helpful when I have a question and take the time to walk me through the process
No one answered the phone on Saturday the 24th of October. The robo answers to leave a message due to high call volumes and someone will call back. After waiting over an hour with no call back and since the MCCCU website clearly indicated …
Helpful staff, but quite slow for teller time vs number of customers. Very nice people though.
When first entering The ladies from accounts were amazing and beyond helpful but the teller we got was very slow and didn’t explain or offer much help or assistance without having to tell him the options I know I have to complete my transaction
Most inconvenient bank system ever. Literally every process they have is awful. Why if I deposit cash into atm should it take 24 business hours to be available?! Makes no sense. Now that they’re having fraud problems It’s the icing on the cake. I am closing my account. Would not recommend. No positive attributes.
I’m extremely frustrated with the branch On telegraph. I literally came through the drive through last week and ask if the lobby was open and the lady said yes, you must wear a mask. I come today to cash in my loose coins and the drive …
Stopped by the drive through to deposit a check into my account. There was a slight wait, which I did expect, as the drive thru was full 2 cars deep at each window when I arrived. However, my wait was minimal.
I am always impressed by the customer service here. Great CU with competitive rates and services. Very active within our community too!
Cleaning crew do a fantastic job keeping this place clean,for their fantastic customers!
When it comes to the drive thru plan on waiting 20 minutes. They have like maybe 2 or 3 tellers for 5 lanes it takes forever. Not sure about much else because I just use them as a secondary bank. Sitting in the drive thru for over 20 …
The ATM took my card, did not even enter my pin. The bank was open and would not open it up and give me my card back. Told me to come back on Monday. I am not part of Monroe Credit union but another CU. I will never use your ATM again. I am …
Had multiple issues with this bank. I do not recommend.
Everytime I call I sit on hold atleast 15 minutes. You’re a bank, how can you not answer my phone calls regarding paying a loan payment. Such a joke.
Banked with them for almost 10 years, constantly had an issue using my cash app and messenger pay. Had to call to get them back on. Also weird soon as I fully switched banks I had an overdraft I had nothing to connect to. Ended up paying …
Worst credit union to belong to. I’ll be closing my account.
customer service is rude, Hiding fees. I’ll move on to a upfront straight forward credit union.
I would give this zero stars if I could. I had money taken from my account twice and paid a $20 charge to get it blocked and money was still taken. Worst credit union i’ve been too.
Horrible experience with this bank and I’ve been a “member” for decades! Took AGES to get anyone on the phone. If you ever experience a “Kent” in customer service, hang up. He’s horrible. Completely unprofessional. Arrogant. Passive …
I highly recommend NOT getting a loan from here. Not only are they uneducated and lied to me instead of getting the correct answer but they have no sense of urgency at all. The amount of times I had to learn from their mistakes was …