Extremely unprofessional as soon as I walked in the front desk women was just sitting there eating KFC licking her fingers and informed me that it’d be a 2 hour wait
At a follow-up visit, my husband was written a prescription for Duricef. However, after several days of taking it and my husband feeling terrible, I decided to look up the actual pill online. It was Cipro. Hubby is allergic to Cipro, as his chart clearly states. Pharmacy made a big mistake!
Just wanted to post that they turn sick and injured children away all the time if there’s a balance. Like minors can help that their parents might have a balance so they get ZERO care. To me that is unethical and a direct violation of the …
They told me my balance was $60 eve though i didnt have a balance the last 2 times i was there nore was i told that i wojld accumulate a balance at all. But I told them i was not able to pay all that today, so they said they would charge me …
I’ve gone to Urgent Cares about 5 times in the past two years. Each time for the same exact problem. An abscessed tooth. Until the most recent visit here I had no medical insurance and the cost to be briefly seen for a simple antibiotic …
I just left this place and was beyond livid. I’m here for a wedding and during my drive I developed a high fever and my cough is getting worse. So this morning I went to this joke of an establishment. When I walked up to the front desk, the …
This is NOT an URGENT care place. It should be better categorized as an After Hours clinic. I was having an allergic reaction, my tongue was swelling and I was worried it would cut off my airway. The waiting room was packed, I signed in, …
Went here since I couldn’t get into my doctor’s for a couple of days. Asked me some questions then said to go to the ER so I could get a cat scan. They said they would call them to let them know. Get there and they didn’t call. So I called …
I have had to use their service several times over the years. I have not gone in where they haven’t said that I owe from the previous visit. Which is absurd because they won’t see you until your copay is paid. Every time I prove that it has …
It depends on the attending physician and nurse whether this place is going to be alright, or your worst nightmare. I went is for an x-ray on my foot and to talk about treatment for the poison ivy all over my arm. …
I visited last week with complaints of a sore throat and fever. The diagnosis was an ear infection, prescribed antibiotics, and I was rushed out the door. I felt that getting me out of there was a bigger priority than actually treating me. …
Absolutely pointless. I waited for over 2 hours intil I saw a doctor. I was in the examination room for over 70 minutes before a doctor came in. I was told there was nothing they could do for my shoulder & gave me a sling & some cream and …
When I can’t get in to see my primary physician I go to Monroe Urgent Care. I’ve had a few “not so great” experiences. However, my last experience with Dr. Rammal was great and I would definitely go back and see him. Thank you Dr. Rammal.
Went in to be seen and treated for a sinus infection, waited over an hour in the waiting room & paid my copay then taken back to wait for a doctor where I waited another 10-15 minutes. Doctor came in and told me to ‘wait it out’ and wouldn’t give antibiotics. Basically a waste a my time and money.
The waiting room was full of patients with what sounded like I had. The wait wasn’t long ( 30 minutes ). Waited in the exam room 10 minutes for the doctor to come in. Got my exam and headed home within a total time of an hour. The staff from my entry to exam was very professional and understanding of my situation.
Great office. My employees have limited wait times for Drug screens and physicals. Lacy in the office is great. When my staff needs anything she is on top of it. Very professional.
This is such an amazing place!!! I love all the staff!! They really care about you and your kids!!! From the lady that took our information her name is Lacey, to the girls in the back they are all so kind and friendly!!!
We waited a 1/2 hour from start to finish and my husbands meds were ready when we were done in our patient room!! Very kind and listen to how you are feeling.
Dr Tom did a great job, I was there a little over an hour from start to finish. Some of the reviews are just far fetched. They are a straight up doctors office don’t over expect if your problem is that severe you should head into the …
This Urgent Care is the best Urgent Care I have ever been to. The staff was very friendly and the Physician was AWESOME. I would recommend this facility to everyone I know. Keep up the great work Monroe Urgent Care!!
Such great help. I’m a complete wreck with shots & the nurse made light of the whole situation. The staff is so kind & I’ve never had a bad experience.
I went at 9:40am on Sunday and was done by 10:30am. I was happy with the staff and the doctor was very knowledgeable. I feel relieved and happy with the doctor.
Never had a problem. I’m in there once a year or so with a sinus infection or a chest cold. In and out in a hour or less. Compared to waiting to see my family doctor for the same script, its an easy choice to make. …
I never have trouble here. I like the people, it’s very clean. I even come here from Taylor. It’s a little of a drive yes, but everything up here sucks! It’s a good place for a family or to become part of a family
Just went in and got my sports physical today. The workers were very nice and fast. I always wait till the last minute to tell my mom I need a physical so thank goodness Monroe urgent care is open 7 days a week and we can just walk in without a appointment.
Quick Service- Doc’s are very friendly! The pharmacy was less than 5 minutes, now I have all my scripts filled there!! Better than Walgreens 2 hour wait!
The doctor is rude, has some degree from an offshore medical school. Staff very rude too, will not go back. He didn’t overtly DO anything but he gave me the creeps and seemed to listen to my chest longer than I thought necessary.
Weary about going here bc of the reviews and how horrible the med express one is. ( apparently they arnt affiliated) But i felt this place needed a more recent review. The doctor and nurse today were awesome . very attentive and helpful. I …
I have seen this place numerous times with no issues. I’ve also watched them put patients first before their lunch. They truly put patients first and that means a lot.
My husband went for a Covid-19 test on November 3, 2020. He explained to the doctor/staff member he had only been experiencing symptoms for five days. My husband had his blood drawn for an antibody test which is not what was requested. …
The front desk person was rude her name was Jessica and if she doesn’t like her job so much that she needs to be rude to people she probley should find a new one or not be working with sick tierd patients.🤔. …
I have tried calling multiple times to the pharmacy at their normal operational hours. This morning, I tried again (9-9:10am…) and Im forced to leave a message only to have the call center/ voicemail hang up on me before I can leave any message…. Thank you
Took a friend in for a dot physical he was in and out quickly, the receptionist and all the staff get 5 stars.. Don’t believe everything you read. A+ in or book. Thank you,
Didnt take long to get in and they helped with what was wrong. Cant beat that. Dr was pretty nice and cracked a few jokes which made me feel better. Would recommend.
Had a overall great experience, the lady at the front desk, Lacey listened to my needs and was very sympathetic. From the time I got there till the time I left, everyone there was very nice, and they took great care of my kids.
Have been there many times because of asthma. Great doctor’s, short wait time, and it has a pharmacy right there. A great alternative to emergency room.
It’s obvious why this has been the go-to urgent care for the past 10years! Staff is super friendly and warm. The physician’s are “right to the problem” but have a cheerful bedside manner.
Great urgent care! Nice clean office, friendly and helpful staff and we got in/out in about 30 mins. Always take my kids here to get their sports physicals too.
The office is always clean & the staff always personable. Can’t say enough nice things about the doctors that are in the office, always knowledgeable & caring.
I have been to this facility several times over the last 10 years. I am delighted to see the high standards of care and consistency of such met at each of my visits. The same employees and doctors are present each time I have attended this …
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I have been going here for years. Know most of the staff. Tom is the only practitioner there that’s worth anything. Tom Sandum is stellar! Rammal had me in …
I went in because I was cut on the sharp edge of a fence,and Dr.Sara underwood,helped me and was great they brought me back right away and I left with 3 small stitches within 20 minutes.-Service was great would recommend this establishment to anybody seeking medical assistance
They’re always professional when i go there. The Dr. always listens to whats wrong and gets me the right meds. I never have to worry about long waits. Im always in and out the office with the right results.
Great staff and very clean! I have 4 boys and they are all comfortable with everyone there. I’ve tried the other local urgent care before, and I definitely prefer coming here.
They are taking people from back door and phone appointments while a line forms out the front door. Not right. They should have opened earlier to get people moving instead of the line getting so long. No social distancing or cleanliness.
Thank you all for taking such good care of me. I highly recommend. I’ve had bad experiences with other urgent cares but this one was wonderful even at the end of their long day! Thank you for all your hard work. Special thanks to the doctor …
I called before I drove down to make sure they took my insurance plan or not. The lady at the front said they did. So me, being almost too sick to drive, drove all the way down here. Not only that, but I had to wait over an hour for, guess …
Absolutely AWEFUL!!! 3 HOUR Wait with a sick kid and they are taking grown people ahead of her that came in after. Now I know the medical field is struggling so I’m usually super patient but this is ridiculous and they are doing things so poorly. Incredibly disappointed and dissatisfied…..
I love coming here the staff is welcoming and friendly. Never had long waits. They also treat you like a patient and not a number. I really appreciate that they took the time to figure out my diagnosis and not a rushed decision or a …
We’ve had to take our kids here quite a few times and have always had great experiences. The staff is friendly and helpful and the doctors are thorough. Usually very quick!
I appreciate the way I’m treated there.i feel like they’re concerned about my health! I’ve always gotten great care here! I want to thank everyone there with staff n Drs! Great pharmacy rite there too! Very convenient!
I was sicker than I have ever been in my long life. It was Covid 19 but I truthfully was too weak to even try to get to hospital. 9th day(yesterday)I went to Monroe Urgent Care. It was very busy but I was seen, tested, treated and headed home in one hour. Very competent and caring staff. Wish I could give it Ten stars
AVOID!! We waited an hour and a half with a 102° temp in their dirty cramped little waiting room. They were quick to get their money up front. (Never paid for doctor appt b4 even seeing the doctor). I have good insurance so it wasn’t a lot, …
I have been here two times in about 6 months and both times were good experiences. The staff is pleasant. Both times I saw the doctors quickly & they had good bedside manner. They accurately diagnosed me and helped me resolve my issue.
Don’t bother! They shut their phones off. You cant call to get an appointment. So, I went in to sign in, went home and waited 3 hrs to be called back. When she called back, she asked if i still needed to be seen. So I went in, other ppl …
Total garbage. I wouldnt even take my worst enemy here. The receptionist is incompetant and no one seems to know what the hell they are doing. You are better off looking for someone not in the medical field to treat you versus coming here. …
Most unprofessional, rude, receptionist i have ever seen. She was so rude that i left without being seen. The one nurse/what ever she is, actually pulled her mask down to yell at me all because i preferred not to leave my phone number on …
So happy i found this place since i don’t live in the area and was quire sick. I got there a few minutes before they opened and how nice to find they opened a little early. Courteous staff, knowledgeable doctor. I was treated and out with prescriptions in less than 30 min.
This place is great. The staff are fast and courteous. Two of the staff; Laura and Heather were such a help to me last time. Thank you! You can tell that they care for the patients, are very knowledgeable, and the doctors are amazing too. I would never go anywhere else.
Why dont the people that complain on here put your self in the workers shoes! You wouldn’t be able to handle it… Would you???
1. They are open 7 days a week from 9-9. …
Had to visit for COVID 19 testing. Staff is very well prepared and polite. Very busy for them and they still maintain poise. They do have some forms on line you can fill out. They sign you in and then let you wait in the car if there is a …
Bad service!! Came in w my son 10 mins. Before close..wait 5 mins before anyone said anything to me..my job im not done until the exact end time..not 10 mins early..not 5 mins early..Ofcourse they said were closed..i said i thought you …
Top notch care. Great people to deal with. Short wait times and have never been disappointed. It’s getting harder & harder to get in to our family doctor so we visit here first & they send a report to our doctor so he’s up to date on our health care.
I would give zero stars if I could. Just walked in to get a COVID TEST. Was told they are not taking any other patients at 730 pm. When online it says they close at 9pm..How does that work? Covid testing takes 5 minutes at a minimum..
Went in for a PCR Covid-19 test for a upcoming flight. The receptionist, Lacey was so knowledgeable and polite. She was able to answer any questions I had. This helped to ease any anxiety I had prior to going back. The test was fairy …
Waited for almost 2 hrs… And people got in before me that got there 30 mn after me… I asked the receptionist that keep lowering her mask or taking it down and she said I was almost there 2 hrs passed in a crowded room with no clear form …
Absolutely abysmal. I have been going here for damn near a decade and they have not changed their terrible practice since then. If you come in with any sort of issue relating to sore throat, runny nose whatever it may be, their answer is …
Turned my four year old daughter away for a covid test because they decided to stop checking in patients at 7:20pm when they close at 9pm. I even called before I drove over to ensure they were doing covid tests and they ensured me they do walk in covid tests until 8pm. Terrible customer service.
I have a Doctor I really like, but he is 30 miles away, and I can’t get in to seem him whenever I want… it might take a week… so I am glad that I discovered Monroe Urgent Care close to home for those times. I don’t have to come often, …
The Drs’ in the office are very efficient and the staff, nurse’s, ect are great. Willing to explain what is going on with you.
They have onsite X-ray’s and a pharmacy inside the building. They can do rapid covid tests and also will send out for the longer one.
Receptionist does not answer calls to be able to make an appointment. Tested today by walking in and checking myself since I called both before and after I walked into the facility. Not only that they do not call you back regardless of your …
Had a Covid test and surprisingly it wasn’t as bad as I thought. Quick swab of the nose and I was sent to wait for my results. The staff was friendly and helpful.
The doctors are amazing. They get a 5star…..billing however has been nothing short of a nightmare. 4mnths ago I got a bill addressed to my late husband. I explained he died 4 yrs ago. Said she understood but it was Medicaid. …
Brought my daughter in because she woke up with a 103 fever and was not feeling well, tested her for Covid which was negative but the MD (Elgahmi) refused to test her for the flu and assured me it was a sinus infection, prescribed …
The people that work here are very rude! I heard one of the workers use cuss words towards a patient..Very unprofessional and I would not recommend this place at all. They should be ashamed of their selves! They need to hire different people!!
This facility receives Federal Funding for VA authorized Urgent Care Walk-Ins (“VA Community Care Mission Act Program”) and is now, as of 09/22/2022, being investigated by VA-OIG for “Fraud/Waste/Abuse/Mismanagement” regarding this program. …
The staff at this clinic are awesome. I have always been treated very well here I love the doctors they are always spot on with their treatments. Great place!!
I’ve never had a problem here but giving a 1 star because when I first arrived there was a sign on the door stating masks are required. I did not have a mask with me so I called and asked if they give out disposable ones. The lady at the …
I only waited 5 minutes last time I was there to get called back and was seeing immediately. Very friendly staff at this location! Always get a good diagnosis when something is wrong and always gets seen quickly definitely recommend the Monroe urgent care!
Took my son in at 8pm. Receptionist was very short with him because he hadn’t received his insurance card yet. Acted bothered by having to look up his insurance. …
Long wait times. The old doctors expect you to tell them exactly what your own diagnosis is and how you want it to be treated, seems like they’ve forgotten how to actually be doctors and treat patients. If I wanted to self diagnosis and …
This place is terrible, long wait times, and they don’t even try to treat you, they just ask you what you want to treat your illness. No tests done, don’t even know what’s wrong with me, but I got zofran cause I asked for it.
This place is a absolute joke! Completely unprofessional!! Rude. Will make you wait all day, take people back that are just walking in while leaving people who have been waiting for hours keep waiting. Better just going to the hospital
The first time I went was ok and very fast .However the Dr only listened to my breathing and said I had bronchitis and prescribed steroids and antibiotics. Today I started calling at 9am sharp and its now 921 and its still going to voicemail SMFH
Picked up my script yesterday was unclear as to how to take the antibiotics attempted to call and speak with the pharmacist to have help with this we couldn’t help me he told me right where to read the instructions as did the instructions I …
I tested negative for COVID, so instead of testing me any further or looking at my throat or my ears or anything else a diagnosis was made, based on false information almost like the doctor did not 1 read the nurse notes or 2 did not listen …
I was miserable and convinced that I had strep throat. I waited two hours for the urgent care doc to look at my throat for 2 seconds and tell me it was just an upper respiratory infection. He did not swab me for strep or covid, which I …
I didn’t wait long and was treated compassionately! This is important for sick people especially if it is urgent care! They exceeded my expectations with their prompt service and with the in house pharmacy; I had my medicine before I left! I like this urgent care and had a good experience here!
I had to take my daughter to have her arm looked at as she was complaining it hurt because of falling down during warm-ups for a soccer game. They were able to have us seen within 30 minutes of arrival (I was very happy with that). The …
Extremely unprofessional as soon as I walked in the front desk women was just sitting there eating KFC licking her fingers and informed me that it’d be a 2 hour wait
It is always very slow here sadly, but the doctors are good.
Awesome staff
Very friendly
Great service!
friendly and efficient staff
Went in at 855pm and was turned away
Got me in and out extremely quick
Amazing staff! Very kind and would recommend.
Absolutely great staff everyone was amazing
Very concerning staff from reception to Doctor
I think the staff and doctors are very friendly and listen to what is wrong and very educated
At a follow-up visit, my husband was written a prescription for Duricef. However, after several days of taking it and my husband feeling terrible, I decided to look up the actual pill online. It was Cipro. Hubby is allergic to Cipro, as his chart clearly states. Pharmacy made a big mistake!
I have never had a problem here.
Great service, recommend to anyone!!
Great knowledge, and care, superior service!
They’re good but are very slow! Good with kids
It cost me $100 for them to tell me to go somewhere else.
All the nurses and doctors are perfect!
Doctor was rude. Will NEVER go back.
Just wanted to post that they turn sick and injured children away all the time if there’s a balance. Like minors can help that their parents might have a balance so they get ZERO care. To me that is unethical and a direct violation of the …
Cheapest place in Monroe for a DOT physical,friendly staff and the establishment is kept clean.
They told me my balance was $60 eve though i didnt have a balance the last 2 times i was there nore was i told that i wojld accumulate a balance at all. But I told them i was not able to pay all that today, so they said they would charge me …
Waited over 2 hours and still sodnt see a doctor
Your MA Lindsey who took my BP and temp made me feel comfortable after being very stressed over my medical issues.
Very quick diagnosis and easy prescription fill.
I hate to give a terrible review but every staff member EXCEPT the doctor themself is absolutely worthless
Waited hour and a half never made it back to see anyone urgent care my ass
Amazing with the care they provide. Laura is amazing with all she does.
Great staff, we got our covid test and were in and out within 20 minutes!
Great facility, Lacey in the office is always so friendly and professional.
I’ve gone to Urgent Cares about 5 times in the past two years. Each time for the same exact problem. An abscessed tooth. Until the most recent visit here I had no medical insurance and the cost to be briefly seen for a simple antibiotic …
I just left this place and was beyond livid. I’m here for a wedding and during my drive I developed a high fever and my cough is getting worse. So this morning I went to this joke of an establishment. When I walked up to the front desk, the …
I always take my girls to Monroe Urgent Care! The staff is awesome there!
This is NOT an URGENT care place. It should be better categorized as an After Hours clinic. I was having an allergic reaction, my tongue was swelling and I was worried it would cut off my airway. The waiting room was packed, I signed in, …
One of the best urgent cares I been to. This places is like my third family, nothing but good people.
Very professional aways able to take care of my needs
No hassle, quick in and out, very professional!
8 stitches in left knee.
Went here since I couldn’t get into my doctor’s for a couple of days. Asked me some questions then said to go to the ER so I could get a cat scan. They said they would call them to let them know. Get there and they didn’t call. So I called …
I have had to use their service several times over the years. I have not gone in where they haven’t said that I owe from the previous visit. Which is absurd because they won’t see you until your copay is paid. Every time I prove that it has …
Excellent staff. Quick and professional. Rx in the building so helpful.
It depends on the attending physician and nurse whether this place is going to be alright, or your worst nightmare. I went is for an x-ray on my foot and to talk about treatment for the poison ivy all over my arm. …
I visited last week with complaints of a sore throat and fever. The diagnosis was an ear infection, prescribed antibiotics, and I was rushed out the door. I felt that getting me out of there was a bigger priority than actually treating me. …
Absolutely pointless. I waited for over 2 hours intil I saw a doctor. I was in the examination room for over 70 minutes before a doctor came in. I was told there was nothing they could do for my shoulder & gave me a sling & some cream and …
When I can’t get in to see my primary physician I go to Monroe Urgent Care. I’ve had a few “not so great” experiences. However, my last experience with Dr. Rammal was great and I would definitely go back and see him. Thank you Dr. Rammal.
I had gone here previously throughout the years and had decent care through them. However, after my recent visit, I won’t be returning. …
The doctor I’ve had multiple times listens and also gives good advice on things when I’m not asking enough questions. Great guy
They have a friendly staff and always take good care of my son and I. Pharmacy on hand is always fast at filling scripts and convenient.
Great urgent care love the staff and pharmacy is awsome
Took over an hour to be seen. I needed a simple physical for school. Cost $65 and about 2 hours of time. 1 other person in the lobby.
Went in to be seen and treated for a sinus infection, waited over an hour in the waiting room & paid my copay then taken back to wait for a doctor where I waited another 10-15 minutes. Doctor came in and told me to ‘wait it out’ and wouldn’t give antibiotics. Basically a waste a my time and money.
Came from out of town for a DOT physical. Short wait to see the doctor. Very courteous and professional.
The waiting room was full of patients with what sounded like I had. The wait wasn’t long ( 30 minutes ). Waited in the exam room 10 minutes for the doctor to come in. Got my exam and headed home within a total time of an hour. The staff from my entry to exam was very professional and understanding of my situation.
Great office. My employees have limited wait times for Drug screens and physicals. Lacy in the office is great. When my staff needs anything she is on top of it. Very professional.
Told us an hour wait, waited over two and a half hours to be seen. Slowest service ever, better off going elsewhere.
They closed way too early. I came at 8:20 and they were already closed. All I needed was a rapid test.
This is such an amazing place!!! I love all the staff!! They really care about you and your kids!!! From the lady that took our information her name is Lacey, to the girls in the back they are all so kind and friendly!!!
We waited a 1/2 hour from start to finish and my husbands meds were ready when we were done in our patient room!! Very kind and listen to how you are feeling.
Dr Tom did a great job, I was there a little over an hour from start to finish. Some of the reviews are just far fetched. They are a straight up doctors office don’t over expect if your problem is that severe you should head into the …
Went in with the worst cough I have ever had. Dr Thomas Sandum was a God send. This is truly a great place if you have to go to the Dr.
This Urgent Care is the best Urgent Care I have ever been to. The staff was very friendly and the Physician was AWESOME. I would recommend this facility to everyone I know. Keep up the great work Monroe Urgent Care!!
Such great help. I’m a complete wreck with shots & the nurse made light of the whole situation. The staff is so kind & I’ve never had a bad experience.
Have always addressed my medical problem with caring hands and wonderful staff, highly recommend and greatly appreciate.
I went at 9:40am on Sunday and was done by 10:30am. I was happy with the staff and the doctor was very knowledgeable. I feel relieved and happy with the doctor.
Waited 2 hours but Dr. Tom was one of the best Doctors I’ve seen. Very professional and personable.
The staff is very friendly and knowledgeable. They listen to your concerns and make sure that all your questions are answered. They’re my go to!
Usually quick service. Better that waiting at my primary docs office for hours. But dont go to them for anything serious.
Never had a problem. I’m in there once a year or so with a sinus infection or a chest cold. In and out in a hour or less. Compared to waiting to see my family doctor for the same script, its an easy choice to make. …
Long wait just to fill out paperwork. Went pretty quick once I got to the back. They use inferior steroid shots. In house pharmacy seemed sketchy
I like to thank all the staff there for your kindness and concerns you do a great job when I need a doctor dealing with my heath needs.Thank you
I never have trouble here. I like the people, it’s very clean. I even come here from Taylor. It’s a little of a drive yes, but everything up here sucks! It’s a good place for a family or to become part of a family
My mom was just there and had a wonderful experience from the receptionist to the Doctor
Just went in and got my sports physical today. The workers were very nice and fast. I always wait till the last minute to tell my mom I need a physical so thank goodness Monroe urgent care is open 7 days a week and we can just walk in without a appointment.
Friendly staff. Minimal wait for treatment, very thorough care. Nice to have Parmacy right there with Clinic. Highly recommended
My family and I have been going there for years and everyone is friendly, thorough, and very professional.
Quick Service- Doc’s are very friendly! The pharmacy was less than 5 minutes, now I have all my scripts filled there!! Better than Walgreens 2 hour wait!
The doctor is rude, has some degree from an offshore medical school. Staff very rude too, will not go back. He didn’t overtly DO anything but he gave me the creeps and seemed to listen to my chest longer than I thought necessary.
Weary about going here bc of the reviews and how horrible the med express one is. ( apparently they arnt affiliated) But i felt this place needed a more recent review. The doctor and nurse today were awesome . very attentive and helpful. I …
I have seen this place numerous times with no issues. I’ve also watched them put patients first before their lunch. They truly put patients first and that means a lot.
My husband went for a Covid-19 test on November 3, 2020. He explained to the doctor/staff member he had only been experiencing symptoms for five days. My husband had his blood drawn for an antibody test which is not what was requested. …
Staff and Docs are nice and friendly and the office is clean. It’s great having a pharmacy right there!
Best Dr’s and staff around. Have always been treated amazing when being seen there.
The front desk person was rude her name was Jessica and if she doesn’t like her job so much that she needs to be rude to people she probley should find a new one or not be working with sick tierd patients.🤔. …
I have tried calling multiple times to the pharmacy at their normal operational hours. This morning, I tried again (9-9:10am…) and Im forced to leave a message only to have the call center/ voicemail hang up on me before I can leave any message…. Thank you
Took a friend in for a dot physical he was in and out quickly, the receptionist and all the staff get 5 stars.. Don’t believe everything you read. A+ in or book. Thank you,
Great Doctors. Love the nurses. Not a long wait. Pharmacy right there in-and-out.
The staff was very friendly and helpful.
Went to urgent care the other day for my sports physical and was amazed how fast it was. Thank you to the workers there for they are the best
Didnt take long to get in and they helped with what was wrong. Cant beat that. Dr was pretty nice and cracked a few jokes which made me feel better. Would recommend.
Got the best care here last week. My son was very Ill and needed to be seen right away and they took care of us right away. Ty so much
Had a overall great experience, the lady at the front desk, Lacey listened to my needs and was very sympathetic. From the time I got there till the time I left, everyone there was very nice, and they took great care of my kids.
Super fast! Really convenient they have a pharmacy too! In and out with meds in 25 minutes!!!
Best Urgent Care in town. I was in and out for my COVID testing. Everyone was so professional. Highly recommended!
Have been there many times because of asthma. Great doctor’s, short wait time, and it has a pharmacy right there. A great alternative to emergency room.
It’s obvious why this has been the go-to urgent care for the past 10years! Staff is super friendly and warm. The physician’s are “right to the problem” but have a cheerful bedside manner.
Great urgent care! Nice clean office, friendly and helpful staff and we got in/out in about 30 mins. Always take my kids here to get their sports physicals too.
The office is always clean & the staff always personable. Can’t say enough nice things about the doctors that are in the office, always knowledgeable & caring.
I have been to this facility several times over the last 10 years. I am delighted to see the high standards of care and consistency of such met at each of my visits. The same employees and doctors are present each time I have attended this …
Edited 1/16/23
I have been going here for years. Know most of the staff. Tom is the only practitioner there that’s worth anything. Tom Sandum is stellar! Rammal had me in …
I went in because I was cut on the sharp edge of a fence,and Dr.Sara underwood,helped me and was great they brought me back right away and I left with 3 small stitches within 20 minutes.-Service was great would recommend this establishment to anybody seeking medical assistance
They’re always professional when i go there. The Dr. always listens to whats wrong and gets me the right meds. I never have to worry about long waits. Im always in and out the office with the right results.
I just went in for a covid test, but Lacey who took care of me was very sweet, very professional. I was quick to go in and quick to go out.
Great staff and very clean! I have 4 boys and they are all comfortable with everyone there. I’ve tried the other local urgent care before, and I definitely prefer coming here.
They are taking people from back door and phone appointments while a line forms out the front door. Not right. They should have opened earlier to get people moving instead of the line getting so long. No social distancing or cleanliness.
Thank you all for taking such good care of me. I highly recommend. I’ve had bad experiences with other urgent cares but this one was wonderful even at the end of their long day! Thank you for all your hard work. Special thanks to the doctor …
I called before I drove down to make sure they took my insurance plan or not. The lady at the front said they did. So me, being almost too sick to drive, drove all the way down here. Not only that, but I had to wait over an hour for, guess …
Great doctors and staff. Always puts the patients first! Have never had a bad visit. Recommend them.
Absolutely AWEFUL!!! 3 HOUR Wait with a sick kid and they are taking grown people ahead of her that came in after. Now I know the medical field is struggling so I’m usually super patient but this is ridiculous and they are doing things so poorly. Incredibly disappointed and dissatisfied…..
I love coming here the staff is welcoming and friendly. Never had long waits. They also treat you like a patient and not a number. I really appreciate that they took the time to figure out my diagnosis and not a rushed decision or a …
We’ve had to take our kids here quite a few times and have always had great experiences. The staff is friendly and helpful and the doctors are thorough. Usually very quick!
I appreciate the way I’m treated there.i feel like they’re concerned about my health! I’ve always gotten great care here! I want to thank everyone there with staff n Drs! Great pharmacy rite there too! Very convenient!
I was sicker than I have ever been in my long life. It was Covid 19 but I truthfully was too weak to even try to get to hospital. 9th day(yesterday)I went to Monroe Urgent Care. It was very busy but I was seen, tested, treated and headed home in one hour. Very competent and caring staff. Wish I could give it Ten stars
AVOID!! We waited an hour and a half with a 102° temp in their dirty cramped little waiting room. They were quick to get their money up front. (Never paid for doctor appt b4 even seeing the doctor). I have good insurance so it wasn’t a lot, …
I have been here two times in about 6 months and both times were good experiences. The staff is pleasant. Both times I saw the doctors quickly & they had good bedside manner. They accurately diagnosed me and helped me resolve my issue.
Don’t bother! They shut their phones off. You cant call to get an appointment. So, I went in to sign in, went home and waited 3 hrs to be called back. When she called back, she asked if i still needed to be seen. So I went in, other ppl …
Total garbage. I wouldnt even take my worst enemy here. The receptionist is incompetant and no one seems to know what the hell they are doing. You are better off looking for someone not in the medical field to treat you versus coming here. …
Most unprofessional, rude, receptionist i have ever seen. She was so rude that i left without being seen. The one nurse/what ever she is, actually pulled her mask down to yell at me all because i preferred not to leave my phone number on …
So happy i found this place since i don’t live in the area and was quire sick. I got there a few minutes before they opened and how nice to find they opened a little early. Courteous staff, knowledgeable doctor. I was treated and out with prescriptions in less than 30 min.
This place is great. The staff are fast and courteous. Two of the staff; Laura and Heather were such a help to me last time. Thank you! You can tell that they care for the patients, are very knowledgeable, and the doctors are amazing too. I would never go anywhere else.
Why dont the people that complain on here put your self in the workers shoes! You wouldn’t be able to handle it… Would you???
1. They are open 7 days a week from 9-9. …
Had to visit for COVID 19 testing. Staff is very well prepared and polite. Very busy for them and they still maintain poise. They do have some forms on line you can fill out. They sign you in and then let you wait in the car if there is a …
Bad service!! Came in w my son 10 mins. Before close..wait 5 mins before anyone said anything to me..my job im not done until the exact end time..not 10 mins early..not 5 mins early..Ofcourse they said were closed..i said i thought you …
Top notch care. Great people to deal with. Short wait times and have never been disappointed. It’s getting harder & harder to get in to our family doctor so we visit here first & they send a report to our doctor so he’s up to date on our health care.
I would give zero stars if I could. Just walked in to get a COVID TEST. Was told they are not taking any other patients at 730 pm. When online it says they close at 9pm..How does that work? Covid testing takes 5 minutes at a minimum..
Went in for a PCR Covid-19 test for a upcoming flight. The receptionist, Lacey was so knowledgeable and polite. She was able to answer any questions I had. This helped to ease any anxiety I had prior to going back. The test was fairy …
Waited for almost 2 hrs… And people got in before me that got there 30 mn after me… I asked the receptionist that keep lowering her mask or taking it down and she said I was almost there 2 hrs passed in a crowded room with no clear form …
Absolutely abysmal. I have been going here for damn near a decade and they have not changed their terrible practice since then. If you come in with any sort of issue relating to sore throat, runny nose whatever it may be, their answer is …
Turned my four year old daughter away for a covid test because they decided to stop checking in patients at 7:20pm when they close at 9pm. I even called before I drove over to ensure they were doing covid tests and they ensured me they do walk in covid tests until 8pm. Terrible customer service.
I have a Doctor I really like, but he is 30 miles away, and I can’t get in to seem him whenever I want… it might take a week… so I am glad that I discovered Monroe Urgent Care close to home for those times. I don’t have to come often, …
The Drs’ in the office are very efficient and the staff, nurse’s, ect are great. Willing to explain what is going on with you.
They have onsite X-ray’s and a pharmacy inside the building. They can do rapid covid tests and also will send out for the longer one.
Receptionist does not answer calls to be able to make an appointment. Tested today by walking in and checking myself since I called both before and after I walked into the facility. Not only that they do not call you back regardless of your …
Had a Covid test and surprisingly it wasn’t as bad as I thought. Quick swab of the nose and I was sent to wait for my results. The staff was friendly and helpful.
The doctors are amazing. They get a 5star…..billing however has been nothing short of a nightmare. 4mnths ago I got a bill addressed to my late husband. I explained he died 4 yrs ago. Said she understood but it was Medicaid. …
Brought my daughter in because she woke up with a 103 fever and was not feeling well, tested her for Covid which was negative but the MD (Elgahmi) refused to test her for the flu and assured me it was a sinus infection, prescribed …
The people that work here are very rude! I heard one of the workers use cuss words towards a patient..Very unprofessional and I would not recommend this place at all. They should be ashamed of their selves! They need to hire different people!!
This facility receives Federal Funding for VA authorized Urgent Care Walk-Ins (“VA Community Care Mission Act Program”) and is now, as of 09/22/2022, being investigated by VA-OIG for “Fraud/Waste/Abuse/Mismanagement” regarding this program. …
The staff at this clinic are awesome. I have always been treated very well here I love the doctors they are always spot on with their treatments. Great place!!
I’ve never had a problem here but giving a 1 star because when I first arrived there was a sign on the door stating masks are required. I did not have a mask with me so I called and asked if they give out disposable ones. The lady at the …
I only waited 5 minutes last time I was there to get called back and was seeing immediately. Very friendly staff at this location! Always get a good diagnosis when something is wrong and always gets seen quickly definitely recommend the Monroe urgent care!
Took my son in at 8pm. Receptionist was very short with him because he hadn’t received his insurance card yet. Acted bothered by having to look up his insurance. …
Long wait times. The old doctors expect you to tell them exactly what your own diagnosis is and how you want it to be treated, seems like they’ve forgotten how to actually be doctors and treat patients. If I wanted to self diagnosis and …
This place is terrible, long wait times, and they don’t even try to treat you, they just ask you what you want to treat your illness. No tests done, don’t even know what’s wrong with me, but I got zofran cause I asked for it.
This place is a absolute joke! Completely unprofessional!! Rude. Will make you wait all day, take people back that are just walking in while leaving people who have been waiting for hours keep waiting. Better just going to the hospital
The first time I went was ok and very fast .However the Dr only listened to my breathing and said I had bronchitis and prescribed steroids and antibiotics. Today I started calling at 9am sharp and its now 921 and its still going to voicemail SMFH
Picked up my script yesterday was unclear as to how to take the antibiotics attempted to call and speak with the pharmacist to have help with this we couldn’t help me he told me right where to read the instructions as did the instructions I …
I tested negative for COVID, so instead of testing me any further or looking at my throat or my ears or anything else a diagnosis was made, based on false information almost like the doctor did not 1 read the nurse notes or 2 did not listen …
I was miserable and convinced that I had strep throat. I waited two hours for the urgent care doc to look at my throat for 2 seconds and tell me it was just an upper respiratory infection. He did not swab me for strep or covid, which I …
1 star review…..
I hardly ever get sick or have to see a Dr.
I’m in a ton of pain…and called to make sure they take my insurance and make …
I didn’t wait long and was treated compassionately! This is important for sick people especially if it is urgent care! They exceeded my expectations with their prompt service and with the in house pharmacy; I had my medicine before I left! I like this urgent care and had a good experience here!
I had to take my daughter to have her arm looked at as she was complaining it hurt because of falling down during warm-ups for a soccer game. They were able to have us seen within 30 minutes of arrival (I was very happy with that). The …