Contacting Monroe Wheelchair is easy. Fill out our contact form, give us a call, or stop by in person and you’ll be greeted by one of our friendly experts.
| Friday | 8:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
| Thursday | 8:30AM to 5PM |
2165 Brighton Henrietta Town Line Rd Ste 1, Rochester, NY 14623
Great People
great service
Great service
Thank you for a great service.
Nice large facility to do their work.
Not currently happy, but they are working on it. Will update.
Very helpful, professional and making sure customer was 100% satisfied
Always a great experience working with Monroe Wheelchair!
Very good service but need appointment
I go to the Albany new Monroe and everyone there has been friendly and helpful
I ‘m sorry the only name I can remember is Amanda she’s a charming and efficient person!
Service person was really nice and talk with me until the repairs where made
A Great helpful staff and services , my electric scooter charger got damaged and they replace it to me imminently ,
very helpful staff when I had to get a replacement part for my grandfathers walker.
Monroe Wheelchair is a caring and compassionate company that also gives back to the community.
Always happy with Monroe service… very friendly & helpful staff… wouldnt go anywhere else for my wheelchair needs
Follow up is nonexistence and I am so frustrated with the customer service. I have never had such rude and unhelpful people. RUN FIND ANOTHER COMPANY TO DEAL WITH.
hope you don’t need a part or have something unexpectedly break because they will take their sweet time getting you any assistance
I got shot 5 years ago and Monroe Wheelchair always been by my side. They have everything you need to make life easier.
5 I have given your name to eddy Pt and ot team they were happy to know u rent by the month lt has been a great help – the staff that dropped off the chair were very helpful and made sure that everything worked – it is a great help
Thank you
Dave is great so helpful and friendly .Getting my power chair is so exciting and with help from them it was a reality picking a color candy purple so beautiful and the fitting .Dave and DJ are a great team .Thankyou
Ron is great and so far everyone I’ve spoken to has been helpful, professional and kind!
The team at NuMotion were terrific from the start fitting a wheelchair and designing it for my daughters needs.
I was given excellent service by Chris and Molly. They called me right back if I had to leave a message. They answered all my questions.repeatedly. I feel that they went above and beyond the call of duty for Monroe.
I’ve called over 20 ex along with nurses about my brothers wheelchair and not one person has assisted me they never have their ducks in a row! He’s always on the phone for hours or days until he gets help so I’m handling it now it’s been over a month and nothing! I need corporate n inner someone something cause I NEED HELP
We got our son’s stroller from here. It’s great, with a harness to help him sit up and a platform for his ventilator. It makes it easier to take him out, and I think he likes it, too.
Justin was my Knight in shining armor when he fixed my grandmother’s wheelchair in 10 minutes brought it out and then didn’t have us pay. So kind the entire time even though we were very frustrated. I plan to bake him cookies!
The tech was wonderful. One service relations person was very helpful, the other was unwilling to be helpful. They dealt with a lot of provider problems and we were pleased with their desire to help us.
Monroe Wheelchair was very helpful in securing a new wheelchair. I have been with them for several years and it has been a positive experience.
Alexie did a great job repairing my wife’s power wheelchair. Fantastic work with a smile!
I’m not sure if I’m supposed to mention any names but the technician that they sent out really hooked me up. He also gave me a product to purchase to make my chair look good again. I appreciate him very much. Thank you for sending him to out me. Very satisfied!
Very thorough in spec’ing out my power chair. My comfort was primary in their evaluation in concert with my medical requirements. Paperwork was minimal and all insurances were billed accordingly. Very customer oriented…
The repair person who came to adjust my daughter’s wheelchair was wonderful. This is the best the chair has been adjusted so far and has given my daughter a better quality experience with her chair. Thank you Tim!!!!!
My friend has ALS and has been waiting for a wheel chair for months. He is paying for Cobra which he can not afford. He can not cancel that insurance because the wheel chair was ordered through it. He cannot change the order to his new …
They have a very good selection and are very friendly and helpful.
I purchased two wheelchairs and a walker here. I have had several repairs …
I love every person here. They have gone out of their way to make sure that I have a chair that is really fit for me and my needs. Don’t waste your time going anywhere else!! Dave really knows what he is doing and I wouldn’t trust …
They were very informing on explaing everything about the wheel chair. They put the chair together just the way they explained they would. All the colors were perfect. The chair is great for my daughter. She got it right quick. Can move it …
Everytime my brother chair needs repairs it takes them months to get the parts. They have very bad communication when it comes to service. Here it is may 25th 2020 and we been waiting on parts since December 2019. My brother can’t wheel around because his chair is not safe to roll.
Thank you to Stephanie Mitchell, who was so patient and kind to me each and every time I called regarding the arrival of my new wheelchair. It was a long process due to the slowness of the physican filling out the paper work properly and Stephanie was always ontop of the situation and keeping me informed.
I would definitely recommend Monroe Wheelchair especially Wendy and Sara they were both great. Ron was a big help when finding what to buy and how it works. Also I had a question I could not find in the booklet so I called him and he knew what to do. Thanks to everyone on the staff.
I purchased a scooter thru my insurance about 10 years ago, I have been in multiple time to discuss getting a replacement, but have been given the runabout by all your people telling me how it will take 90 to 120 days and insurance will …
For sales, they’re ok and they’re great when it comes to insurance processes but don’t expect fast help with service for equipment. They will *never* answer the phone. If you show up to pick up your item, expect to watch people standing …
Previously I gave this company a one star rating. Due to the lack of communication, and the willingness to take my concerns seriously and help to make sure that I got what I needed. …
Called for wheelchair repair. Girl on the phone was very curt. When she asked for my date of birth, I chuckled and asked why she would need my date of birth? This is for my elderly mother. She then hung up. Too bad Monroe wheelchair sold.
I have been a paraplegic for the past sixteen years, ever since my injury monroe wheelchair is my provider, I would recommend this facility to anyone. The quality of service is greatly appreciated every department and individual that I have …
After not only purchasing one wheelchair through insurance and a scooter for travel cash less than a year ago. I sent my son in to get assistance from Monroe Wheelchair to remove a broken fuse from the self pay scooter. Not only did Reeka …
. Our quadriplegic daughter depends Tbe staff and technicians were helpful., on time, and knowledgeable i hughly rheavily on her equipment. When her bed began to loose air and deflate w, we calleed Monroe Wheel chair. After a slight …
Had a unbelievably wonderful experience. Extremely knowledgeable and kind encounters all the way around. Ron went above and beyond to be accommodating, helpful, and and knowledgeable. Molly was also very helpful, answering any questions …
Very satisfied with the service until today when I received a bill for a full months rental of a power chair when I had them pick it up only 6 days into the third month. I would never have been able to stay in my own apt. without this …
I want to thank Adriana for her immediate help & obvious care and concern about my situation. I was given top notch assistance! Had to purchase a hoyer lift, slings, wheelchair, shower chair & hospital bed for my mom, and I needed them …
I was having issues with my wheelchair and had no clue as to why. I have had chair for 3 1/2 years. Never had any problems with it. The worker came in, asked how old the batteries were, and I said they came with my chair. He was shocked! But he said that was really good.
I have always been happy with Monroe Wheelchair. We’ve gotten 4 walkers over the last 10 years. The staff, most recently Jillian, have worked with us to be sure we’re getting exactly what we need. We have always experienced them as professional, courteous and caring.
Had a very bad experience with Jessica. My mom’s Dr. order a hospital bed and special mattress from Monroe for my 84 yr old mom. When they called me to set up deliver the price on everything had changed. I ask that they hold off and I would …
Having the pleasure of working with Monroe Wheelchair was a great experience. The entire staff are very pleasant and compassionate. They are very knowledgeable about their product. They go beyond to be sure the customer is comfortable and satisfied, and that their needs are met.
Ida and Justin were so kind to put me at the top of their priority list even though it was without any appointment created they just wanted to help me personally. My chair was non-functional I was stuck out in public with no where to turn. …
Wow! what amazing fast service and kind, helpful people at a time where I was frazzled to the bone dealing with my step-daughter’s serious injuries. She was released from the hospital sooner than expected so it was a scramble to get things …
Incredible service, again. Last Friday afternoon I received a frantic call from my mom that her wheelchair was broken. I ran straight home after work to hook up the trailer (with the help of my daughter) and get the wheelchair from her …
On Jan. 4th I received some of the best service I have ever had. Mechanic Chris patiently explained the nature of my powerchair malfunction, as well as my repair options. While I waited for the repair to get done, Lacey Moore made every …
I popped in to Monroe Wheelchair Albany NY one day without a scheduled visit to have the controls on my Permobil switched from my right side to the left. I was so pleased that there was someone who, when he had finished with a prior …
UPDATE: Received my son’s wheelchair after requesting a new sales representative. Have had the chair for less than a month and the calf strap has broken and the brakes aren’t functional. When the brakes were completely locked, I assisted my …
I have been thinking about a power lift chair for quite awhile. Within 10 minutes of entering the store and meeting with Andriana I knew which chair I was going to get. She did an excellent job pointing out the features of many chairs and …
Monroe Wheelchair went above and beyond assisting my parents’ with lift chairs and an electric scooter. They kept me informed every step of the way. We were more than impressed with the service of each person we interacted with as well as the quality of equipment. Highly recommend!
I have had a great experience dealing with this company, from sales to repairs. They have a rapid response to you need when you reach out for help. When I was looking for a new wheelchair, motorized, Davie White came to my home and went …
We have been using Monroe Wheelchair for all of my son’s needs for over 9 years! They have supplied wheelchairs and communication devices. Their service has always been excellent. Each person I have interacted with truly cares for my son …
Monroe Wheelchair made my experience with them very pleasant. From the first step to the last they were attentive to my phone calls and questions. Your employees are very knowledgeable, helpful and friendly. I had a wonderful experience, …
In 25 years of dealing with the medical world for my son, this was truly the best experience we have ever had in ordering medical equipment. Monroe Wheelchair is an efficient, well organized and caring company that values their consumers …
I had a great experience with Monroe Wheel Chair from the evaluation visit to my home and the delivery of my new wheel chair. They kept me up to date on the insurance process and right down to when it was approved and when it was ordered …
My step father has been quadriplegic for 5 years. During those 5 years we have run into our fair share of problems with equipment. Most recently a failing power unit on a hoyer lift, something My mother and I use with him every single day …
The repair men was courteous; he took the wheelchair into the shop promptly after we had the appointment and we waited for the repairs. It wasn’t too long of a time when he brought the wheelchair back.
We dealt with Donna at Numotion for a scooter for my dad. She was very professional, courteous, friendly, and helpful. I would recommend Numotion to others. We had a great experience not only in the office but also Donna returned my calls …
Needed service, so I called and I was on hold for over 20 minutes so I decided to drive over there when I walked in a big blonde girl in the front desk had her ear pieces in and on her phone!! Ofcorse not answering phones like she should!!! Terrible customer service!!
I’ve had the pleasure of working with the NuMotion Speech Solutions team regarding AAC communication devices; they are dynamic, caring, trustworthy and talented people who try and find the right tool for the individual who needs communication.
Numotion tech Anthony Canchani the BEST. Very professional, and very knowledgeable. Always caring and goes above and beyond. He is an asset to his company
I’ve been using Monroe Wheelchair for my wheelchairs since I was 11 or 12 years old. The sales people are really helpful and knowledgeable about the different products and always take their time in helping me pick out the best product for …