Montana Opticom’s Internet connectivity and network infrastructure is based on high performance Ethernet technology, which means more reliability, fewer dropped connections, and better overall web response times. With our state-of-the-art fiber services, you will experience, a simple installation and configuration, ease of use, and unbeatable reliability and dependability.
| Friday | 10AM to 4PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 10AM to 4PM |
| Tuesday | 10AM to 4PM |
| Wednesday | 10AM to 4PM |
| Thursday | 10AM to 4PM |
144 Quail Run Rd, Bozeman, MT 59718
Avoid this place….
Horrible
Zero customer service
Unresponsive customer service
Not helpful at all. Like zero!
Terrible business practices. Cost my family a ton of money.
Very good after one week !!!
Very fast ,customer service amazing
Called and talked to someone, never heard back. Terrible customer service.
This place is terrible. They have the worst customer service. They never are available to do a customer service follow up. If at all possible do not use their service. I do not even want to give it 1 star.
Intentionally misleading on the time line they gave us to receive internet and extremely rude about it as well.
Do not do business with these people.
Can’t seem to get ahold of a single person have called for two weeks straight no answer just told to wait for a call back some one was supposed to come to my place to check it out never showed up ?????
Freezing up constantly! Super fast fora good price when it’s working, but not worth the wait for a frozen non excisting signal.
Terrible front desk staff and phone staff. I asked for my account to be cancelled, several times, and they continue to send me a monthly bill. Very unprofessional company.
Pay your bill, be cordial, and customer service is great. They also even speak the King’s English. Best internet speeds in the state.
HORRIBLE!!! Horrible service, rude office people (lady at the front desk needs to find some other line of work), they put in a temporary line in the winter and then come to find out they had no way to actually reach our home. Ended up going back to Charter….SO MUCH BETTER!!!!!
This company has the WORST CUSTOMER SERVICE I have experienced! They NEVER answer their PUBLISHED phone number; they DO NOT help with their site; and WORST OF ALL, they don’t care about their customers except when taking their money! bad bad bab!
5 long years of poor customer service, misdiagnoses, unanswered messages. I never thought I’d find service worse than Centurylink, but here they are.
That are the worst internet provider ever if you want to pay for 80 download speed then have it drop to 5.14 in the first week have tuns of tecnal difficulty never be able to reach anyone for tencal sport go for it. THAY ARE THE WORST …
Cancelled my service on 12/18/2018 and they are still charging my card 18 months later. This is unethical and illegal. I haven’t lived at that address or used their service since 12/18/2018.
Paid for service. They took my money. Then a week later decided they couldn’t actually get service to my home after they guaranteed they could. It has now been over 2 months of trying to get a deposit back. Worst customer service I’ve experienced.
NEVER answers phone. Been calling weekly for over 2 months now. No sales, no support. I tell everyone I know that uses them to drop them.
Terrible company. Was going to write a long story about the bad experiences I had but as you can tell by all the other poor reviews there is not reason to go into detail. My advice is just don’t do business with this company. Simple as that.
They wait untill a Friday evening to shut off the internet with no warning or reminder that you forgot to pay your bill. You can pay on a Saturday so by wrights it should be on sometime Monday, but it won’t get turned on again until the …
We spent the whole weekend without internet, and had a great time playing board games. Opticom sent a technician Monday morning when they opened to get us a new box. Great service!
It’s going to have taken 3 weeks to get internet into my building in the HOA assuming they somehow meet this next goal of theirs. They can’t seem to respond to a voicemail and Everytime I’ve called them I’ve gotten a different response on …
Stay away from Montana Opticom – WORST provider – bullies homeowners to get business. Making me pay monthly fees for service, via HOA, but refuses to provide me with connection and service regardless of me having an active working line to …
Moved to a new location and they said they’d get us connected. But never did. However, they charged us an extra month while lying about the reason for the delay. They never had any intention of connecting us. They don’t even provide service …
Tried to get Montana Opticom, fiber optic, but we were on a waiting list for 4 years. They finally called a couple months ago and said they were installing in our area and set up an appointment. They never showed up. I called a couple days later and they said they’d get back to me but never did. I guess they don’t want my business!
Great internet HORRIBLE HORRIBLE customer service!!! I’ll tell everyone! The guy showed up smelling like alcohol, was late, not friendly, was asked not to mess with our security system and he did anyways. Left with no customer receipt …
Early Feb 2018 we called Opticom to have our internet connected to our house. It is now mid August, 2018 and nothing.
Our neighbor has a “flower” to connect to at the corner of our property, our …
Stay away unless you want to deal with endless headaches with this nightmare of a company. Speed is awful, customer service is some of the worst I’ve ever seen. Your internet / TV will drop 3-4 times per month for hours at a time, sometime days. Literally get any other service you can. I would choose dial up over using opticom again.
Great fiber internet provider in Bozeman! Much faster than what we had in Denver even. We’ve been on the Opticom 80/80Mbps plan for 3 years and it has been great! I’ve never had issues working with customer service. And I think I’ve only …
I have been dealing with this company for at least 5 years now. I have their service at work and I had them in my home for several years that I lived in Bozeman. I have never had any issues with them and they are without a doubt the fastest …
Customer service absolutely horrible!
They destroyed my yard during install. Then after years of being a great customer I needed to cancel service because I was moving and they charged me for an …
I have been with Montana opticom for 5 or 6 years. A real person answers the phone everytime I call, I never had any issues with anyone who works here, and my rate has stayed steady. I don’t get constant spam mail or calls like other …
my internet service provider (ISP), very fast fiber optic connection, never have had any outages. I have been with them ever since they first started their business
The most unprofessional and rude front desk person. She seems to be the only person that this company will alow to interact with their customers. We have been wrongly billed (their mistake) for an entire month’s service and after two months …
Upload AND Download are the same speed!? Holy wow.
0ms Ping and 80Mbps Up AND Down!! …
Our experience with Montana Opticom has been great. They have been quick to respond and easy to work with. When we did have a slight problem, they were open to discussion and quick to resolve any issue. We look forward to continued use of their services. Thanks!
Absolutely the worst company I’ve ever dealt with. They have owed me $52.99 since August 2018. I have called numerous times and every time I get the same response: “It always takes a long time to get a refund.” No kidding! It’s now May …
So there are a lot of bad reviews here and I just thought I’d balance things out a bit. I had a reoccurring connection issue in which the internet would just blank out. I called the service line on the weekend and didn’t connect with …
Speed is great but customer service is terrible. Had questions about my bill because I had my dog had twice managed to get to the line going to my house. I accepted this was my fault but the second bill was 3 times the amount of the first …
Waited 2 months for install. They eventually just stop responding to emails. 0kb/sec speeds all day every day since i tried to subscribe. Better off transmitting your data on horseback.
Internet is great. Customer service is horrible. Alexis is very rude and condescending. There is no communication and when you call about your bill you are treated like an idiot. Was charged $25 for a remote to run their equipment after the …
Want basic internet at a fair price with zero drama? Don’t call this place.
Opticom created an account for myself and boyfriend at the same address instead …
Do not use this company! Their internet service is okay, but if you switch to a different provider, beware! They will not process your cancellation in a timely manner, and will continue to bill you because there is a 60 day cancellation fee. We were charged for 120 days extra because “they did not receive our cancellation letter”
This company is pretty easy to work with and communicate with if you are honest and make sure to read the contract. Service is by far the best in the area, especially for those of us who live outside Bozeman. Have used their service for some years now between work and home, and never had any issues.
I have been doing Comunication work for over 15 years and looked into hiring on with Opticom years ago. After meeting with there head manager James Fitzgerald I didn’t look back and was thankful to be able to continue working for myself. I …
I had an internet connectivity issue over the weekend and was able to resolve the issue the following Monday. The cyberpower box in our crawlspace got knocked down and the connector popped out. I didn’t realize this but was able to …
Montana Opticom bills the HOA and, as a result, home owners in the Crossing 2 neighborhood for internet services that are not available and have never been provided. This is part of a bulk service agreement, but it seems fraudulent to …
This company does not treat it’s customers well. Alexis, the receptionist, is extremely rude and unprofessional. Her tone of voice is belittling when asked general questions about the services provided. It took over 3 months for them to …
Absolutely terrible. Alexa always has an attitude whenever you ask a question or try to explain your concern. She will continue to cut you off and continue to give attitude when you confront her about it and never says sorry for the way she …
2021 Update: I’m changing my review from 5 stars to 3 stars because of the following experience: I closed 1 of my 2 accounts due to a move, and showed up at their office at 10:20am to return some equipment. I stood in the foyer and …
Support has gone down the drain. I have been unable to reach a single human being after two weeks and 20+ call attempts. I missed a call from someone when I finally got them to call me and they left me a voicemail with no number to call back. I called the number that called me and it’s another company that doesn’t pick up the phone.
This company has the worst customer service ever. I am forced to use them for internet due to a contract with Baxter Meadows. I did have cable, however, they charged me for service that was being switched to billing through the HOA and …
Our service has been consistent and when we have questions or issues, which is rare, I get fairly quick responses. I do have to leave a message but someone gets back to me on the same day. Any slowdown I experience is due to my router …
The ball got dropped somewhere which caused a lack of communication for a couple weeks but once we got it rolling again They had my phone line set up within 24 hours and my internet issues, which followed, fixed within another 24. The …
I had to give at least 1 star to review them. TERRIBLE Customer Service. I signed a drop permit for fiber optic, and it took 3.5 YEARS to get service. Then they held me to a 1 year contract for service, after we waited 3.5 years for instal. …
The absolute worst customer service!!!! I called and called and called and no one returns a voice mail. They had a $174.99 deposit for new service for almost 8 weeks and I never once heard from them about an install. After weeks of phone …
Best customer experience I’ve had in Montana! After ten years working in the tech industry and many years dealing with poor internet providers/service, I’m over the moon with MT Opticom. …
I have received solid and affordable internet service from Montana Opticom for over 6 years now. When I had an issue with my Optical Network Terminal, they were communicative and professional. I really appreciated their service! …
Extremely disappointed in MT.
Opticom. Sold my house last July, called to notify them and they emailed me the cancellation form. Kept getting auto-billing. Finally called them again in …
Montana Opticom is the most corrupt company I have ever dealt with! Avoid them at all costs. The internet service is terrible. I upgraded for higher speeds but they never delivered on an upgraded product. I was constantly losing internet …
I am in the process of shopping for internet for my new home and would love to avoid going with Spectrum, but I just can’t get ahold of Opticom. I have called every day for three weeks, varied the time of day I’ve been calling, and tried …
Terrible customer service. No one responds to emails or phone calls. Trying to get service at our new place has taken months and still has not happened. All because they don’t communicate, respond or schedule. Sadly, they are the only fiber servicer for our area so we don’t have many options.
Inconsistent internet provider. The internet provided to the entire apartment building kept going out. When trying to contact them to report the outage, their “24/7 service line” they advertise on their website is always left unanswered if …
Charged me over 500 dollars out of the blue for reasons unknown to me long after I terminated my connection with them. You can’t get in contact with them. Horribly run. Garbage.
We’ve had Opticom from the beginning, 2013. Speed and service were great. Recently, our internet was getting very spotty. Getting through to a live person during working hours was impossible. Their evening tech support was great. Tonight our board became faulty and someone came over at 8pm to replace it. Thankful for the good service.
Terrible customer service. They are the only provider in my area & it took me two weeks to get ahold of them before I could even get a person on the line to schedule someone to start our service. Then, it took a few extra weeks for them to even come out to start it.
Worst experiences with a company I’ve ever had. I would avoid at all costs. Unless you want to feel locked in and never be able to contact anyone like you would from a normal utility company. If you want, sign up and give them your money for the awful internet we had.
Speeds are fine, I’ve found the service to be pretty reliable. Customer Service is awful when you want to actually get an issue resolved tho. I honestly think the service guy was the one who eventually answered the phone, because he said …
If the service works, it’s great. But when it doesn’t too bad. Nobody answers the phone. 80% of the time you can’t even leave a message. It took 8 calls to support, the first 7 ending in a fast busy after 2-3 minutes of ringing. …
I have been a Montana Opticom customer for just over 12 years. In that time I have had three short service interruptions. Each time I called, the customer service representative was polite and caring. Service techs were at my home within …
Brand new customer, was an hour and a half late on the install for my wifi, and my wifi still isn’t working. I’ve left 4 voicemails and called 9 times and heard NOTHING BACK. I find this disrespectful and highly unprofessional. Will be talking to a manager
Wow, I hate to say it, but this is the absolute worst internet service provider I have ever worked with or used. No responses for weeks or even months at a time when there is an issue with service, speeds, outages. Zero respect for customers. I would suggest very strongly to choose an alternative to Montana opticom.
For the 10+ years we were ok with the service; decent speeds, but there are way better options out there. The downside is non-existent customer service, so if you need service, dispute a bill, move, etc., good luck.
Fastest internet in the area. Hard to contact. They have no clue what there time line to install.
My husband cancelled his contract six months ago. For a period of time he tried weekly to contact a human being at Opticom to see what he needed to do to close out his account. He continues to be charged over $800 and has never received a …
Like most reviews on here, MT Opticom is pretty much miserable. Horrible internet service, non existent customer service when dealing with bad internet and then when you go to cancel because of bad internet, you’ll be forced to pay a full …
Montana Opticom’s Business model is extortion. Their customer service is terrible, their service is laggy and drops. When you cancel service because of these reasons, the cancelation fee is over $3,000 fyi. Jim Dolan (manager), is a terrible person and should be sent to prison. If I could give 0 stars I would.
Elisa at Montana Opticom went above and beyond for our family. We just moved from Wisconsin and had only been in our new home for a day. I stopped in to fill out paperwork, and was informed that since our new address had already used …
This company on the surface seems very customer friendly but it does not continue.
To begin with we had to replace our remote and they kindly allowed us to pick up …