Credit unions differ from banks in many ways. Most important, they are owned by their customers, known as members. Revenues are used to … See more
Read More| Friday | 10AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 10AM to 5PM |
| Tuesday | 10AM to 5PM |
| Wednesday | 10AM to 5PM |
| Thursday | 10AM to 5PM |
501 E Franklin St, Monterey, CA 93940
I think they were OK but I had a better experience at Monterey County Bank.
Quick, fast, professional
Just bad… I’ve had an account for two years and it just keeps getting worse…
Managers here suck and do not know how to deal with customers or employees. Managers are super rude to their employees, really un professional.
out dated, overpriced, inaccessible. Pain to get in and out of even once a month. Will never finance through them again.
Friendly and professional service.
Karla and Caitlin are very knowledgeable and were very helpful. Thank you!
Friendly staff, super happy they now close at 5pm.
ABout two years ago I needed a car loan and they wanted 12.5% interest!
Horrible bank to deal with! I don’t recommend anybody use their services; very poor customer service!
Make an appointment to deal with business? Obviously business must be profitable enough they don’t want/need more.
Extremly irresponsible workers. Tge company did not adjust to 21st centery and does everything via mail. Takes forever to make the deal signed!!!
Don’t even bother trying to get a phone call through to the office on a Saturday. There is no phone number listed except the tele-services number which tells you to leave a …
Great experience getting two car loans. Enjoy the additional savings with a checking and savings account.
just read the reviews left by others
I think folks have a right to their feelings
but the only reason i read the reviews was to see why so low of how many stars …
Charged over $3 to withdraw cash from my BECU account and issued 50s without being given a choice. Is this even a real credit union?
I’ve been a member for almost 35 years and have always met with good service and wonderful staff. It’s good to walk in to your financial institution and have the tellers greet you by name.
What a joke of a credit union, they should be ashamed, not federally insured, crappy rates, and not a member of the COOP network, so everytime you use another CU’s ATM you pay a fee of $3.00. All other CU’s belong to the CU network and …
Fantastic customer service!!! Even though I didn’t have an appointment, the staff was courteous and helpful. They assisted me with my questions and needs. Would recommend Monterey credit Union to anyone
Huge difference between this location and the salinas office.. someone at the door being nice and really helpful. Also the vibe is very different, thats because everyone inside being nice to cuatomers… on the other hand, location in …
Not at all a “Credit Union”. They more than nickel and dime you at every turn. If you’re down on your luck or just moved to the area and haven’t found your nitch yet you certainly won’t get any help here. Maybe if you have alot of money …
This credit union has put me through so much. DONT COME HERE AND RUN LIKE HELL. Terrible service, inaccessible, glitchy app. This place is trash, like actually.
During business hours it’s impossible to call the bank and speak to a live person! You have to leave a message and they call you back the next day. Really!! The phone tree is the most absurd one I’ve been on so far. How does this bank do …
I use to love this bank not sure if it the same management but the office in Salinas when Liz was there never any problem. Now not only do they not care about customers they make fell uncomfortable a bother I was sitting down waiting for …
Ive banked with the credit union since 1989 and I used to love this bank ! I went fom a no charge checking account to having $12.00 each month taken out of my checking account . It went from $7.00 to $12.00 with no notice . My other bank …
Have you ever tried to call MCU and getting a hold of a real person? It doesn’t happen any more, you must leave a message and hope you’re around when they call back…IF they call back. …
I visited this Credit Union today and had a very good experience (6-17-2014). The only glitch was the ATM was temp. out of service. Once inside a very cheerful and helpful young lady (Naomi) helped me walk through the transaction. A few …
I have banked with MCU for over 10 years. Initially, the service was very good but steadily declined to the point where I can no longer use this bank. And buyer beware….My account was hacked at least 6 times; 2 times within the past 4 …
Was a customer for 5 years and I closed my accounts today. The teller was very rude and never spoke to me the entire time. She handed me my receipt and I had to ask where my money was. If any piece of mail is returned to them, they charge …
This place doesn’t care about there customers they only care about how to get your money from you to the bank. Terrible “credit union” it’s a bank realistically. your supposed to be a member with a credit union. Here they charge you to talk …
Friendly service… But… Their auto loan program makes no monitary sence. You have to constantly watch out for hidden fees . Coin machine costs money to members? Really? Not making enough? Interest is a bad joke.
Avoid talking to Cinthia not a good customer service. I have checking accounts and loans with other banks and what a difference!
Fortunately, I was able to close my account.
Was informed by PayPal a few days ago that our bank (MCU) is no longer insured by the FDIC and it was deleted from my account. Great way to find out.
Took a month and 10 days for the old auto loan lender to receive the payoff check. No follow through from my loan officer, no checking in to see after a month if the check had cleared. If I hadn’t gotten involved I’d be paying to lenders …