Discover the receivable management solutions you’ve been searching for. Monterey Financial is a full service finance company with experience … See more
Worst financial company i have ever dealt with o have a zero balance thru the company i was dealing with and the i get a phone call saying i owe them 250 some dollars for an account i had payed off
I haven’t had a loan in over 18 years and these ppl have done nothing but call my phone over and over again, which I don’t answer so what’s the point of calling me. They can send something to my address but still wouldn’t do them any good because I don’t have any dept that I owe.
This is the worst company. I used it to finance a dog i purchased but do to unforeseen circumstances i had to return the dog. I made the first couple payments and let them know that I had to return the dog if they could close the account …
Absolutely awful service, I paid the full amount off last July, you would think that would be that. But instead of calling me and letting me know if there was any interest due (like they said they would), they let interest continue to build over months so I owed about 600 dollars more than I was supposed to.
This place are a bunch of thieves!! I purchased my puppy through a puppy shop and was forced into using this company to pay off my dog. One day I was charged twice incorrectly, called for my refund 3 times and in a period of 3 weeks the …
I use Monterey Financial for payment plans and they are by far, the WORST financing institution. Just to give you a little background, my current loan was originally for around $3,000. Monthly payments are about 230-240. What this …
Thank you Alexa Alfaro, for helping me today it goes along way cause you got me there and made this transaction very pleasant and informative and because of this i would be willing to do future transactions with monterey finacial.
My husband (his name is on their account) and I have never recieved a statement or bill for the past 3 yrs, they are just taking the money out of our bank account automatically each month. We have no idea what our balance us and the payment …
I called customer support and there was not a long wait time. I had some concerns with my account and every question I had was answered. Thank you Melanie for the excellent customer service!
Very helpful to resolve my situation correcting an issue with my monthly auto payment. Friendly, professional and knowledgeable. Everything you need to feel secure when dealing with financial issues.
Spoke with Alana Ashton and she got the problem taken care of. I had spent some hours trying to get the fraudulent account off my credit and she took care of it in minutes.
Used this company thru online purchase(Credova), took awhile to close account and have quirky interest tabulations. The people I did have interactions with (phone/Email) were professional and prompt. …
First they make you do auto pay or charge an extra $15 every time you make a payment (unless you mail them a check, apparently thats the only way to not get charged). Second they are not helpful if you miss a payment or if you get declined, …
WATCH OUT FOR THIS COMPANY. Get all the possible documentation when you pay, read the fine line.. involve an attorney if you have to. THEY’LL DO ANYTHING IN THEIR POWER TO GET MONEY FROM YOU, ONE WAY OR THE OTHER. Do not trust their word, …
THADDEUS Rocked!
He was able to help me get my account back on track and I really appreciate his professional Customer Service Skills! Good Job Thaddeus keep up the good work!
Stay far away from these loan sharks. I purchased a firearm through them and during my application I was informed that I had 12 months to pay them off. Fast forward a few weeks I google Credova and notice MFS has nearly the same website …
Stay away and just use your credit card! Purchased a $500 item and was enticed with low monthly payments from Credova credit. Wording for said loan was rather confusing with the term lease being thrown around. Signed up the account online …
I was happy with the second call frist call was rough I called back which did an excellent job only reason I’m giving five stars that company was not open on the weekend and she honored 2 days after the 30 days and gave me my 30 day …
the worst thing that exists in financing, it’s impossible to communicate with them. and at the end i was paying 150% more than what they lent me. I don’t know how to get out of this because they don’t even answer the phone to make my …
If i could give them a ZERO i would!!!!!! This is the worse company I’ve ever dealt with in my entire LIFE. They are very rude and disrespectful, they literally have policies in place that are unethical just to get more money out of you!!!! If you are thinking about using this company RUN… they are literally TRASH!!!
I had a misunderstanding on the payment process and by mistake, applied two extra payments. Melanie Lopez called me soon after to verify my intentions and corrected my mistake. Promote her immediately!
They are very unprofessional very short with you on the phone and they tell LIES!!! If you ever go to Florida do not purchase with anyone who does financing through MONTEREY FINANCIAL SERVICES!!!!!!!!!!!. They do not disclose all their fees …
Would give them a zero if I could. This company flat out lies to It’s customer. I applied thru Cordova financial for a small loan. The retailer cancelled the contract and Monterey still debited my account. I called to inquire and was told I …
So thankful I got connected with MILEY. She was professional and knowledgeable in assisting me with closing my account. I really appreciated her insight. I was assured I would not be billed for hidden fees, when I closed my account with …
This company is horrible. Very rude. Try to tell you how much to pay. Then extend it out. Tried to work with them and they still want to send to debt collector and put more owed on it. Do not try this company. Bad business. Wish I had never done it.
Cassidy @Montereyfinancial is freaking great. Tremendous customer service!
She Helped me rearrange a payment plan and was completely useful! Great customer services to the few and proud. Definitely recommend 👌 …
Both Janelle and Shaq were excellent assisting me with what to do about my final payment and closing my account. I’m 79 and I’ve been a business and sales consultant most of my life, until a very happy client hired me as the general manager …
I had a pleasure speaking to Paulina who help me with very well Customer Service Skills. She was very kind and professional while handling my account issue in a timely matter. I even felt the smile on her face while talking to her. Thank you Paulina for helping me. Ledra Jackson 🙂 🙂
If I could give 0 Stars I would! Everything that they are saying in the reviews are ABSOLUTELY TRUE ! PLEASE BEWARE AND READ YOUR CONTRACTS CAREFULLY. They say it’s a 90 day pay out , in all it’s a 30 day payout or you will be stuck with …
Had the pleasure of working with Monica and she was amazing helped me settle with a deletion! Ask for her if possible she was amazing with her service and urge to help.
I had a great experience with Monterey Financial Services. I called about my last payment which was on 5/10/22 and everything was transactioned out properly. The staff closed out my account fast. Thanks Monterey Staff.
Absolute garbage heap of a company and worst customer service ever. Ive been unable to reach an agent, the automated system gives me the run around to transfer to someone and then hangs up. Although I’m not surprised there are other …
Avoid at all cost. Easily the worst financial company I have ever used. They are antiquated and need to get with the times. Electronic money take minutes not weeks. Double payed a payment and am told it can take up to 16 business days to …
LISTEN TO THE REVIEWS!!!! THEY LITERALLY CHARGED ME TWICE WHAT MY PURCHASE WAS IN INTEREST WHEN I SPECIFICALLY ASKED IF I COULD PAY THE BALANCE EARLY WITHOUT PENALTY!!! LIE LIE LIE, TO HELL THEY GO. I HAD TO PAY FOR 12 MONTHS OF INTEREST …
The company I originally set up my loan through sold before my first payment was do, to this company. This company never sent me any info only phone calls from unknown numbers. I have still yet to receive any paperwork showing my account …
Never had an issue with these guys.. whenever I had a question or problem, great representatives like Miley, took care of my issues quickly and courteously..
WORST PLACE EVER TO GET A LOAN THROUGH. Not only are they extremely rude but they call none stop hounding you for money, then when you try to call back to make a payment or update your payment info all u get is voicemail. I DONT RECOMMEND …
Be very careful of buying a firearm through this company. Pay cash, if possible. The amount you pay for a $500 gun will ultimately end up being $1025, which is horrendous. Never was there a APR on my contract agreement or was I made aware …
I don’t like that they charge 10 bucks to process a payment, that is a lot just to make a payment. Other then that very friendly staff, they will work with u if need to make payment arrangements
Medtronic uses this third party for payment options on their insulin pumps. All was well until my last two payments. I was set up on autopay. There was an error on their end running the card. I called to ask them to please re-run, as there …
The agent that I’ve been dealing with has provided exceptional customer service. He has been polite, courteous and willing to accommodate my situation. Very nice people who work here.
Before you use this company, go to your dentist and ask them to pull out all your teeth with a hammer. It will be a better experience than dealing with this company. All I tried to do was pay off my final payment of 630.40 and they have …
Great customer service, thank you Liliana! Always nice to get an actual person on the other end of the line, but even better when that person is excellent at their job!
Checked my bank account and noticed a high transaction to this company. I never heard of them or had any financial help in my life. They should all be investigated
I got great service from Lyss Guebely. I explained what I wanted and was able to accomplish it with her. She is a great customer service agent. Thank you Lyss.
Victoria was wonder he left me feeling like there was an accomplishment today I just really really want to thank her so much for being understanding and patient Victoria you rock
There was a lot of bad reviews that I noticed, which was only as I was trying to pay off the rest of my loan that still had $1630, roughly. I will admit, with all the reviews I was a little nervous since I just did a payoff online only …
Once ya get a hold of someone ta speak with it is fantastic.. the rub is it took four times ta get ta speak with someone.. I kept gettin’ cut off… and the online payment system is horrible..ya should be able ta do what we done on the …
Had the pleasure of working with Thaddeus today. Currently going through some difficult times and he made my bad day, not look so bad. His compassion towards people goes a long way. Glad to see there is still good people out there. Monterey Financial is lucky to have him.
Monique McKnight was very helpful on the courtesy call she gave me with a mix up I had on my account. Very fast and efficient of taking care of my business.
In my subjective experience, Vee was an excellent service agent, was super polite, had all of the relevant information, and was able to set up my SGB payment painlessly. I wasn’t sure what to expect after reading the reviews, however I am …
DO NOT USE. the only financial institution worse than this one is navient. highway robbery is putting it lightly. they have no humanity, and no care that they purposely make things unclear to people so they can screw people over and not …
The service technician Paulina gave me excellent service that was Geico class. She owned the problem and came up with several answers that met my needs and showed compassion throughout the ca l. She deserves further training, a pay raise and promotion.
I spoke with Melanie about getting the access code to take my practice and final medical scribe exam via Career Step. Apparently, you can’t get the code until you clear up any past due amount with Monterey Financial Services. …
This company is very predatory with the way they conduct business. I initially took out a $400 loan through credova and have paid at least triple the amount of the principle. A payment of $40 was returned for NSF and I attempted to pay it …
I was a Client through Credova, I had a few questions about my account and Oscar Arias contact me and help answer all my questions Definitely helped me be at ease.
Had a one time issue with monthly payment due changing jobs. Vee Pulido was very helpful in getting me a pause on the payments to get through the holidays
I spoke with Hector at your office and although he could not make this debt go away 🙂 He was very easy to talk to and to make arrangements. Thanks Jose!!
I had an absolutely amazing experience, there was an issue with a payment not posting correctly on my account but Melanie (badge #1779) at Monterey Financial helped sort everything out extremely fast! Thank you so much for taking care of …
Called to make an early payment as people normally do and their representative put in to hold payments for the next 3 months to try and extend the length back to original after he confirmed my next months payment. When I called to ask why …
I spoke with a lady named Miley Lindsey through customer service when I had an issue with my automatic monthly payment & she was quick with helping & was very nice.
Ryan at Monterey Financial answered all of my questions, was professional, and great to work with. I will definitely consider this company for my future financial needs.
Mark P. Was very helpful and quick to help resolve my issues on my account, can’t thank him enough for the smooth interaction and handling of all issues
I spoke to Victory today & she was very helpful I enjoyed updating my information with her since I have spoken to previous people & they were not nice. This rep needs a raise she’s a very pleasant person
Miley Lindsey was so kind and helpful. I was late on a payment, and she helped me catch up. In the end, I decided to pay the remaining amount in full, but Miley was patient throughout the whole process.
In a few words, my experience with this team has been fenomenal, super nice and helpful! Breanna Villalobos excels as an account representative! Strongly recommended!!! Melanie Lopez, the account rep, showed outstanding service!!!
Amazing company helped me set up payment plans for my student loans and are very flexible if you call in advance !! The agent Victoria helped me tremendously 🥰 …
I received excellent service from a young lady named BELLA. She answered every question and explained everything to me with professionalism and kindness. Wonderful service.
This company is a rip off. I paid my account off when I went back to check and see if they closed the account they added more money and said I had to pay that amount also.
I only gave a 4 star review because of the misinformation a previous employee gave me. Victoria how we helped correct the problem very quickly! She provided great service and was very friendly. Thanks Victoria!
🤔My experience was surprisingly great with Monterey Financial.The service with Ms.Nicole Byrd,was just like 🤔one of my dad’s favorite artists Donald Byrd, a professional ,precise ,smooth & relaxing method an trust an believe ME , I know the …
I decided to pay my loan off early, so I called Monterey Financial and spoke to Dayana Saucedo. She was very helpful with me to understand the early payoff process and completing it. Thanks again for your help.
Cesar Was very helpful on the phone when I wanted to pay off my Credova/ Monterey Financial account. Definitely one of the better banking customer service experiences I’ve had.
Just got off the phone with a lady named Leticia she was an awesome. I rate her as a 10 very nice very helpful highly recommend Monterey financial services great people to do business with.
My Credova account was sent to these guys and it wasn’t too bad I got the payoff deal I originally started with and I payed it before the deadline and now boom I have no worries and the account is closed so just pay your bill as expected and all should be good….
I had the pleasure of dealing Cesar Cedillo. Cesar was very helpful in getting things completed with my account. Cesar was polite and very professional. He answered all of my questions and provided assurances that all of the concerns
I did not have the same experience as others here. While it took then all day to call me back, when they did Arlem was great. Very professional, very courteous. They did right by me.
I had an excellent & satisfactory experience while working with my case worker, Monica Vasquez, at clearing up and paying my brother’s past due collections account. It was great working with a friendly, experienced, knowledgeable & helpful person like Monica!!!!
Customer service is so easy to work with. I always get my calls answered quickly and my questions are always answered correctly. Melanie Lopez was very nice to work with and helped me tremendously.
Account rep Annette was really helpful when i was on the phone when i spoke with her. She helped me out with the questions i had and informed of some information about my account i was not aware of.
Miley Lindsey was the Rep who helped me out she was patient, understanding, and willing to work with me! There’s good Eggs and bad ones so to say, and Miley is one of the exceptional ones! She relived a lot of stress of me & loved ones. And I cannot thank her enough!
I had no problem with them but I just borrowed bout $1200 so I payed on time and payed it off. If you are in a pinch and need some cash a small amount no problem they just charge an outrageous interest rate.
I have used this company twice already and when calling customer service they helped me with no issues and they were very knowledgeable and I felt very satisfied with their service, the agent that was excellent is Melanie Lopez. I hope any future interactions with customer service will be with staff like her.
I just spoke with a representative. With the state of the economy and inflation, payments are becoming more difficult for me to make. (I do understand that I made a commitment with which I’m stuck.) …
I had an overdue balance and the first person I talked to mumbled a lot and talked very quickly and it was hard to understand exactly what was the best way to resolve my situation. …
I am completely satisfied with Monterey. They have great Customer Service. Today I got to speak with Kassidy and she was so helpful and polite. There would be no problem using them again. Thank you Monterey and Kassidy!!!!
I have used Credova/Monterey Financial Services for several purchases. They are very communicative, always helpful, friendly staff. Miley Lindsey in particular was always willing to answer my questions. I will continue to use them for future purchase financing and strongly recommend them!
I have been working with Stephanie G, she has been great. They worked with me on resolving my account that I had fallen behind on. Thank you again for everything that you did for me.
My experience with their customer service was great , Fabiela is very knowledgeable and empathetic , she helped me fix my account .
They are a great company , rules are very clear , just pay on time so you don’t …
These people unprofessional and will rope you into paying them for services that they promise to do, but will not do. They are a scam and work with other companies to find financially uneducated people who give them some trust, only to …
Despite some of the stuff that might happen overall, the customer service is actually very good. Most problems I’ve had have been helped quickly and efficiently and this last time specifically with Melanie L. She was quick to walk me …
Credova was grrmeat for me. I made a purchase that I wanted and paid it off within three months and avoided all financing charges. Melanie Lopez was very helpful making sure my account was closed out. I’m perfectly happy and will use Credova again.
The high interest rate isn’t worth being able to make payments. You wind up paying double what your firearms is worth, nor is it a good way to raise your credit. Have some self control and wait till you can buy it outright. FYI there is an early buyout option for your contract but it doesn’t last long. Good CS reps though.
Awesome customer service!phone lines can get a little busy but it’s fine they always give you a call back. Which is always a pulse from me I have to mention they will work with you if times are hard. Lyss one of the reps was super helpful in provide info towards my account in clear detail.
I had the pleasure of speaking with melanie (badge # 1779) she was extremely helpful in assisting me make my final payment & close out my account directly on the call. …
Virna Morales Was helpful , even though I am not a big fan of these type of lenders. Make sure you read all of the lease agreements it can be costly if you don’t.
My account manager, Tori, was helpful and after I made the payment on a debt I was unaware had been sent to them, she reversed the credit report info. Tori is who this review is for. She was nice, helpful and friendly even when I was upset. …
Had a Collection account that needed to be resolved. Stephanie was a great help. She was fair, and very knowledgeable. Helped me every step. I would definitely work with her if you need to eliminate a Collection. They will help you settle …
Liliana Venegas of Monterey Financial was so helpful with my Credova Lease, it has been a very cool interaction and they have been excellent to work with. Thanks
I’ve had an account with Monterey Financial for a little over a year now and I am very satisfied with their customer service. They have always satisfied my needs and are very easy to work with. Virna was VERY helpful and aided in helping me …
My experience with these guys was completely opposite of what other people have said. From my experience in the workforce, people refuse to pay off debts that they take out.. This leads to them breaching contracts and being charged more …
Miley Lindsey from Monterey Financial Services was extremely helpful in helping me to manage my account with World Discovered Pacific. She was professional and listened to my concerns. Furthermore, I was happily surprised to know that I …
DO NOT do it. I did a programs through career step, the layout is horrible. They misinformed me. And the monthly payments are so expensive through this company. They are charging me $600 a month. And the interest are high. They won’t even …
Decent never had an issue , used service to finance a $2100 hunting rifle I really wanted. My interest rate was high and I ended paying $3000 total from the high interest. So I paid almost a grand over the value of the rifle over a 2 year …
Monterey Financial Service, are the worst company to do your business with, they doesn’t work with you even if you have paid on time or you need a date to meet so you can stay on track if you have disability funds they don’t care plus if …
So it’s a 3 Star because the past 3 months the auto bill pay has been late then I have to pay extra fees and penalties. I was originally told they can’t change the due date of the auto pay, very frustrating, but today Monique M. Totally …
I am motivated to provide this review because of the outstanding service that I have received from my Account Manager, Alana Ashton, for an extended period. She has always been extremely supportive by providing complete and timely …
Initially made a purchase through Brownells and financed an upper receiver through Credova. A month later my account was transferred to Monterey Financial. Didn’t read the “Contract” so when it transferred my balance doubled. Credova …
I talked to Mark Perkins, who was so easy to talk to, and was very helpful. I could not say anything bad about him his personality the way he conducted himself on the phone was just amazing.
Great resoonse time. Even gives you a call back option. My representative Cesar Cedillo was knowledgeable and helpful and took care of my account with little effort on my end. Thanks!
The person I spoke with Dayana Saucedo went out of her way to find a solution to ease my stress.. I was stressed about finding a way of making a easy payment plan and DAYANA SAUCEDO found a way. She is proud to work for this company and she loves helping others. Thank You
I received excellent, fast and efficient service from Vivian. She was able to resolve my issue and was very personable and understanding. Thanks Vivian for all your assistance.
Service by Laura Castillo was great, professional, and very courteous. Been having an issue with billing on the application/web portal and she was able to get the situation rectified. Thank you.
I had an issue with a monthly payment accidently taken out of my account twice.I contacted Monterey Financial and spoke with
Dayana Saucedo. she was very polite and kind and understood my problem she …
My experience with this company has been great so far Patricia Baker is the young lady I had the pleasure of dealing with she went above and beyond going over all the details with me and explained everything very professional to the point I …
I spoke with Victoria and she was wonderful! She answered all of my questions, helped me set up my online account and resolved my concerns. I really appreciated her help and hope to continue recieving the same great service in the future!
Excellent place of service Cesar Cedillo was a major help, with me paying over the phone even in todays world of workers being being short. He always made it a priority to call back and also follow up calls ever need a loan look no further then Monterey Finacial to help.
I did a Pay in 4 deal using credova to buy a gun on grabagun. Was scared when I saw all the bad news people seemed to have about the company but I honestly had no issues. I guess if one thing threw me off it was the way I set up a credova …
Called Monterey Financial Services and got a answer machine left massage for them to call me back. Cesar Cedillo called me back and help me get set up to pay loan off. I was more pleased with him i getting this handle for me. Thank you!
Had the privilege of reaching Saquoia Ferrand, when I needed to call about my account today. Saquoia was pleasant, understanding and took the time to make sure I set up arrangements that worked for me and met Monterey’s requirements.
The Monterey Financial Services customer service representative, Laura Castillo, provided me with excellent customer service, which I appreciate very much as so many experiences with different organizations customer service reps can be painful. So, kudos to Laura for doing her job well!
Palina W. was absolutely wonderful! She answered every question I had, (I had alot!), she also helped me to find a payment plan that was convenient and doable. Her customer service went above and beyond!
Deceptive business practices when it comes to paying off early in an attempt to meet in interest free payment period. They waited until the following week to inform me my card was declined, on a debit card with plenty of funds not declined anywhere else, and nailed me with all the interest. Guess it’s a legal way if Theft
It started off rocky as I was upset that I had something sent to collections but Tessa was great and able to help get it resolved with the company. She was able to get me the information needed and was patient with me throughout the process.
It’s never good to deal with a collection agency, but Mark Perkins at Monterey Financial Services Inc. has been very compassionate and caring and humane with me while we work through my financial situation. Thank you, Mark.
Cassidy was a great help! She helped me over the phone and was very kind and thorough. Not only did she help me with my payment set up but she was so kind and also went the extra step and helped me update everything with my account. Thank you soo much for your help Cassidy!! Happy holidays
I had to finance my schooling and Monterrey financial took the loan. Today I spoke with Victoria and she was so very helpful! I appreciate good customer service!
Great experience with this lender. I needed assistance and through a call to customer service, I was connected with Miss A Rincon. This associate was very knowledgeable and able to quickly and easily help with my questions during the customer service call.
I made a purchase recently using Credova/Monterey Financial and called in to exercise a payoff. I was assisted by Dayana Saucedo and she was extremely helpful, courteous and knowledgeable. I appreciate her professionalism. My experience was great overall.
Worst experience I’ve ever had. They informed me that my account was past due (I have automatic debit payment), I have been trying to access the website every day three weeks in a row, it wasn’t working. The fine fee amount increasing and …
I had a great experience, Judith was polite, helpful and patient during our conversations. She definitely went above and beyond to help me resolve my situation.
I had a great outcome on my experience with Monique hill. She was very helpful and was fully invested to help me through a financial situation. I definitely recommend Monterey financial services.
I financed $800 10 mos ago paying $170 a month. Called today to get my balance and was told it was $700+. I paid off less than $100 in 10 mos. Read the fine print and stay away from this criminal organization!!!
Sam Archilla from Credova/Monterey Financial was very polite, professional & knowledgeable. He made sure I was pleased and understand how Credova/Monterey Financial’s 3 month special (interest & fees free) works and implemented. This is my …
There customer service is the best and very nice. One thing i think their should be a connection of our loans and the payoff early so when we go take another loan through credova we get a good loan because it would see that paid off all you loans early but it don’t so I think that would be better.
Spoke with Victoria today In regards to payment authorization and login details. Victoria was very pleasant to speak with aswell as knowable while answering all my questions and concerns. Would gladly do business over the phone again for future reference.
BEWARE!! I purchased an item through Credova and received emails telling me to setup payments to Credova, then I get emails from Monterey Financial saying I need to pay them also?? So I stick to the company I signed up with, Credova. I …
The Account Specialist Saquoia took her time to explain each step and answer all my questions was knowledgeable with the urgency of the matter that I had and professional plus patient with me. She even went above and beyond on providing me a solution. Thank you, Saquoia really appreciated, your customer service
Although I’ve had my account with Monterey Financial just a short time , my experience has been nothing short of excellent ! I called and spoke to Liliana Venegas about the payoff on my account , she was extremely helpful , polite and …
Honestly this place deserves No Stars!!! Monterrey Financial Services company is trash and their partner Credova is also trash. DO NOT use their services for any purchases you will not regret that decision. They offer bs payment plans and …
I had the pleasure of dealing Cesar Cedillo. Cesar was very helpful in getting things completed with my account. Cesar was polite and very professional. Cesar answered all of my questions and provided assurances that all of the concerns I …
I was received a call from Monique informing me about an issue with my account. After talking with her about my account we were able to come up with a resolution. She was awesome and handled my issue promptly.
These ppl are so money hungry ! They add additional fees to any and everything they can . They expect you to pay your bill on a Sunday, then it dosent process until Tuesday/wed . So they will blow up your phone about payment when you …
We had an old timeshare that we had paid off but they wanted to continue to collect maintenance fees and would not let us out of our contract. Rachel Sanchez at Monterey worked with us and is even helping us get out of the timeshare. It was surprisingly a positive experience.
Despite a ton of negative reviews honestly I haven’t had any trouble with this business, but just to be safe I’ll buy my stuff outright from here on but honestly Montreal Financial has done me well I can’t complain thank you for doing right by the customer. Also Jenelle absolutely professional and helpful.
I recommend calling and speaking with the rep I mentioned if theres any issues whatsoever.
I was getting spam called for quite some time and when I had the chance to call …
Jeron is an angel! He was so helpful when I made my payment this morning, taking the time to make sure I was within the time frame of the contract so that no interest was due. He was clear in his communications. And when I had made a …
I got told by Ciera that she set me up on a payment plan since I was behind on my payments. She also set up a payment to be taken out of my checking account on the 30th. I gave her permission to do so. I also reiterated with her several …
I had the opportunity to speak with Mr. P. Chavez regarding my account. I was unaware of the delinquency of my account. Mr. Chavez acknowledge my situation and gave me detailed information, he probed to get a better understanding of my …
After an economic hard ship, made of my own. I want to thanks Judith Salazar Account Representative for Monterey Financial Services for her assistance during a recent call to settle my account. Thanks a lot for your professionalism.
Got roped into these guys through Credova. I have used them twice, the first time I paid off the account and that was the end of it. The second time I paid off the account, and just saw a payment to them in the amount of the monthly …
This is I believe the 6th time I’ve used Credova . I have personally never had a bad experience so far, except the first few times I used them, I did not receive any callbacks when I requested them. Since then I believe they highered much …
I’ve used credova many times and always used no interest payoff and have been treated well each time my last experience with Victoria was a very pleasant experience! Nice to be dealt with by a upbeat professional ! As for bad reviews , …
This company plays dirty they will set you up as the incompetent borrower from the jump even if its not your fault and it’s because of their mistakes. they will put you on a “catch up” program to so call help you catch up. You make said …
I have had nothing but a positive experience with these guys, I ran into an issue and I emailed their customer support and roughly an hour later I received a call from this amazing customer service rep named Nicole and she helped me sort …
I have a financial aid loan with them. Ms Shauna is in management there and she really took the time to fix my problem. She even went over other options that may help me better in the future. He customer service was wonderful
Pay your debts on time and you should have no issues! They offer a hell of a deal to let you pay off the total in 90 days! Do not borrow money if you cannot pay it back within the allotted time you will avoid having to pay more than you borrowed. Just pay on time!
Liliana was very professional but down to earth . Provided me with the info I needed as far as early payoff date to avoid extra fees which can be high. Wonderful company. They explain everything up front . Very transparent.
I applied for an account & was approved, it was supposed to be 90 days same as cash, i also called to verify 90 days same as cash, on the 61st day. I called to pay this off, my original amount was $678, the csr told me a balance of $1,596 …
Gilbert Leos was amazing. He got my information and made sure that everything was correct and had me off the phone so fast. I will definitely keep doing business with you all if all of your representatives are all like him.
************AVOID>>AVOID>>AVOID**********
Having never missed a payment, I paid both of my loans off 19 months early($1,390) with a single debit card payment. My bank flagged the transaction as possible …
Viran Morales was very helpful and pleasant to speak with, she was able to get my early payoff worked out very quickly. I have emailed the company within the first couple of days of having an account with them and the response was very very quick, highly recommend Monterey Financial Services Inc.
I had great service with Laura Castillo. She was really friendly, helped me get what i needed done and fast. The service at Monterey Fin. was easy and fast to get a hold of someone would differently finance with them again.
When first able to make a payment, I made a payment over the phone for the “Early Purchase Option” that should have closed the account i.e. $0 balance and was told the same. Also I was supposed to get an email after the call stating I will …
My timeshare company had this company to procure monies from me. I had no problems with my POC Gabby, she was polite and curtesy and was able to set me up with a feasible payment plan. However, I was accessed a late fee charge on my last …
This is the 2nd time going through Monterey Financial. They have killed it with their high end customer service both times and I am so impressed by their diligence on making sure their customers are well taken care of. My CSR this time …
Amanda was an excellent representative of your company. She was professional, listened well to my issue, and resolved the date issue to my satisfaction in a very timely manner. …
I’ve had an account with Monterey for about two years now and I’ve never had an issue with them . A few months ago I got behind on my bill I have with them and today I spoke to a specialist Eme Cruz , she was so helpful and provided a good …
Made my final payment towards my lease today and Lyss was awesome in explaining the final terms and helping me process my final payment. No issues whatsoever with his company. Recommend if you come to use them!
I called spoke to Paulina. I told her I wanted to pay off my loan. She pulled up my account and took all my information. She was very helpful and polite. Everything was taken care of with in about 10 minutes. I am would gladly refer your company
I had great dealing with this company. Everytime I had to call customer service. They was polite and professional. When I early out my loan Amanda Mendoza had every thing done in less than 10 minutes. If need arises I would use them again.
Had another great interaction today with Kassidy M. Left a voicemail and she called back within 15 minutes. She helped me complete my transaction super smoothly, and followed up with a personalized email confirmation. I’m very pleased.
If I’m being honest, Monterey can be difficult to deal with simply because they are a collection agency. That said, the individuals that I’ve worked with, such as Melanie Lopez, have gone far above and beyond to work with me and to help me …
My experience with Monterey Financial Services was a absolutely positive. Although this was my one and only experience dealing with their customer service, I was treated like a life-long customer. Celaine was courteous, friendly, and an …
I can’t give Monterey Financial a full 5 star review because they aren’t always easy to work with. Jay R., however, was very easy to work with. He communicated very well and did a good job understanding my situation. He also followed through, unlike the others I worked with. Thanks Jay! Good job!
I may be one of the few but I had a pleasant experience with Monterey financial. I made a purchase at Buds online and had lost my debit card so I used Monterey to finance my purchase till I got my new card , about 3 days later I find out …
I was taken care of by vee she was great, friendly, informative and I will continue to deal with her until my account is done. Shes so nice and helped me to understand my whole account!!! I’ve used Monterey twice now and I’m very satisfied with all they have done for me. I will continue to use them as much as I can.
Monterey Financial reached out to me about making a payment on my Medtronic account. The representative was awesome, quick and straight to the point on answering my questions. I was quickly able to set up automatic payments on a monthly basis.. I’m a very satisfied customer.
Thank you
Customer Service was excellent! Liss was polite and knowledgeable she handled my questions efficiently. All that complain about Monterey should understand YOU signed up and you knew what the terms were. I have used Monterey twice had no issues….
8/17/22- i have a financial problem with getting a refund that was due to me. Thanks to the financial manager Chris who came to the rescue. He was very professional and knowledgeable in resolving the situation. I was refunded my refund …
Melanie was a lot of help and very informative. She was understanding of my situation and didn’t make me feel awful for getting behind. I used Monterry Financial to make a purchase before and finished within the 90 days same as cash. Due to …
My original loan was for 553.00. 90 days same as cash. My 3rd payment was late by 3 days and according to Monterey that voided my original agreement. My final payment after they added interest 660.00. All paid one month short of the original 90 days same as cash.This company is a scam.
I called to do a payoff and a representative by the name of Monique Prince was extremely helpful! She not only helped me with the payment but gave me the peace of mind I needed! She was very kind and even offered to do a follow up! Thank you Monique for going above and beyond, I appreciate your excellent customer service!
Brandon Martinez was very friendly, extremely helpful & knowledgeable about how my payments would be processed after I had made an advanced payment. He noticed I didn’t have an email in my account yet & got that set up for me, as well. Receipt was emailed to me as soon as we hung up. Impressed. Thanks!
They offered a 90 day early pay off option to avoid a 12 month lease. I paid 2 weeks prior to the cut off and a representative said everything was good and the account was closed. 4 months later I find out they’ve been taking 100 from my …
This company is DISGUSTING! To help someone that is going on maternity leave that will be receiving no form of income for 2 months all they could do was split my one time payment into smaller payments. Can’t defer it for a couple months, …
I have to say I was pleasantly surprised with this company. Did a purchase thru Credova. Only issue I had was when I made my last payment I left off .10 cents and I had to call to pay it and close the account. But the customer service was …
I would like to thank Monterey financial and Leticia Contreras for helping me with my loan it has helped me raise my credit and at the same time I got to purchase something cool. Miss leticia helped me finish paying off my loan and made the …
Janelle Hernandez was amazing and so helpful. She answered the phone quickly and was very nice and patient. She helped me close out a contract with no issues. She was very informative and advised on follow up steps after the payment was …
My experience with Monterey Financial was a very positive one. Alana Ashton who assisted me with my issue was very knowledgeable with the transaction process, details and Monterey Financials legal options / abilities in the matter with my …
I had a great experience with Linda Melendez today. She took the time to understand the situation and took it upon herself to contact the client and make arrangements on my behalf. Her focus on providing excellent customer is something that …
I have been with Monterey Financial for the past 2 years. It’s been a great experience. Whenever I had questions, they were answered in a pleasant manner. Thaddeus informed me that I was making my last payment! I was extremely excited …
After dealing with my own circumstances given the pandemic and other medical bills all the while being a full time student, it became extremely difficult to keep up with payments. With effective communication and the right representative, …
Melanie was very courteous and helpful. She walked me thru the payment options and the ones that fit best for me. Thanks!
Worst financial company i have ever dealt with o have a zero balance thru the company i was dealing with and the i get a phone call saying i owe them 250 some dollars for an account i had payed off
I haven’t had a loan in over 18 years and these ppl have done nothing but call my phone over and over again, which I don’t answer so what’s the point of calling me. They can send something to my address but still wouldn’t do them any good because I don’t have any dept that I owe.
Saquoia Ferrand assistance was very professional in aiding me for my payment arrangement
This is the worst company. I used it to finance a dog i purchased but do to unforeseen circumstances i had to return the dog. I made the first couple payments and let them know that I had to return the dog if they could close the account …
Absolutely awful service, I paid the full amount off last July, you would think that would be that. But instead of calling me and letting me know if there was any interest due (like they said they would), they let interest continue to build over months so I owed about 600 dollars more than I was supposed to.
I spoke with Cassidy. She was able to assist and answer all questions I had. Great customer service and they have great assistance program. 👍 …
This place are a bunch of thieves!! I purchased my puppy through a puppy shop and was forced into using this company to pay off my dog. One day I was charged twice incorrectly, called for my refund 3 times and in a period of 3 weeks the …
Crystal was very helpful. Ext. 1088. I recommend her for anything you need.
I use Monterey Financial for payment plans and they are by far, the WORST financing institution. Just to give you a little background, my current loan was originally for around $3,000. Monthly payments are about 230-240. What this …
Was easy to work with. The last specialist (Thaddeus) helped me close out my account and was very nice and easy to work with…
Liliana was an excellent representative and made the experience hassle free, Monterey has a Good Employee in Liliana
Thank you Alexa Alfaro, for helping me today it goes along way cause you got me there and made this transaction very pleasant and informative and because of this i would be willing to do future transactions with monterey finacial.
Monique Prince Was very professional and gave me the information i needed very quickly i would definitely recommend their services
Helpful and fast customer service when I called to pay off my balance!
Thank you for your clarity and patience in explaining my bill my payments with me. From: L. Fenner
Gilbert Leos was my representative today. He handled my situation with great professionalism!
My husband (his name is on their account) and I have never recieved a statement or bill for the past 3 yrs, they are just taking the money out of our bank account automatically each month. We have no idea what our balance us and the payment …
Great experience great customer service fast turnaround on payment, Lyss was a pleasure to speak to and work with, keep up the great work!
I called customer support and there was not a long wait time. I had some concerns with my account and every question I had was answered. Thank you Melanie for the excellent customer service!
Very helpful to resolve my situation correcting an issue with my monthly auto payment. Friendly, professional and knowledgeable. Everything you need to feel secure when dealing with financial issues.
These people should be crowned as the worst financial company in the United States. From their lease terms to their customer service, it’s all HORRID
Worked with Lia Gomez – Account Representative- she was very helpful and attentive.
Very professional and helpful. It was great to work with Linda. I appreciate your help.
Vee Pulido was extremally friendly and very helpful. Very easy to use.
Spoke with Alana Ashton and she got the problem taken care of. I had spent some hours trying to get the fraudulent account off my credit and she took care of it in minutes.
Used this company thru online purchase(Credova), took awhile to close account and have quirky interest tabulations. The people I did have interactions with (phone/Email) were professional and prompt. …
First they make you do auto pay or charge an extra $15 every time you make a payment (unless you mail them a check, apparently thats the only way to not get charged). Second they are not helpful if you miss a payment or if you get declined, …
WATCH OUT FOR THIS COMPANY. Get all the possible documentation when you pay, read the fine line.. involve an attorney if you have to. THEY’LL DO ANYTHING IN THEIR POWER TO GET MONEY FROM YOU, ONE WAY OR THE OTHER. Do not trust their word, …
I spoke with Monique McKnight and she was professional and friendly.
She took care of my needs to my satisfaction. …
THADDEUS Rocked!
He was able to help me get my account back on track and I really appreciate his professional Customer Service Skills! Good Job Thaddeus keep up the good work!
Stay far away from these loan sharks. I purchased a firearm through them and during my application I was informed that I had 12 months to pay them off. Fast forward a few weeks I google Credova and notice MFS has nearly the same website …
Representative Monique Prince was friendly and helpful. She was professional and solved the problem I had.
Customer service sux, to get anybody on the phone sux, interest rates suck. Big’ol scam box.
i have talked with Liliana Venegas, to reset my password and she was so nice and helpful,
Stay away and just use your credit card! Purchased a $500 item and was enticed with low monthly payments from Credova credit. Wording for said loan was rather confusing with the term lease being thrown around. Signed up the account online …
I was happy with the second call frist call was rough I called back which did an excellent job only reason I’m giving five stars that company was not open on the weekend and she honored 2 days after the 30 days and gave me my 30 day …
the worst thing that exists in financing, it’s impossible to communicate with them. and at the end i was paying 150% more than what they lent me. I don’t know how to get out of this because they don’t even answer the phone to make my …
Tore Washington was very helpful, polite and knowledgeable in assisting me with a financial issue.
If i could give them a ZERO i would!!!!!! This is the worse company I’ve ever dealt with in my entire LIFE. They are very rude and disrespectful, they literally have policies in place that are unethical just to get more money out of you!!!! If you are thinking about using this company RUN… they are literally TRASH!!!
Great customer service excellent performance.
Fabiela was knowledgeable kind and effective
This is my second time using this company!!
I spoke with Kassidy on 10/17/2022 regarding my account. She was very pleasant and knowledgeable and answered all questions to my satisfaction
I had a misunderstanding on the payment process and by mistake, applied two extra payments. Melanie Lopez called me soon after to verify my intentions and corrected my mistake. Promote her immediately!
Everything went fine for me. Miley provided good service and I have no complaints.
They are very unprofessional very short with you on the phone and they tell LIES!!! If you ever go to Florida do not purchase with anyone who does financing through MONTEREY FINANCIAL SERVICES!!!!!!!!!!!. They do not disclose all their fees …
Would give them a zero if I could. This company flat out lies to It’s customer. I applied thru Cordova financial for a small loan. The retailer cancelled the contract and Monterey still debited my account. I called to inquire and was told I …
So thankful I got connected with MILEY. She was professional and knowledgeable in assisting me with closing my account. I really appreciated her insight. I was assured I would not be billed for hidden fees, when I closed my account with …
This company is horrible. Very rude. Try to tell you how much to pay. Then extend it out. Tried to work with them and they still want to send to debt collector and put more owed on it. Do not try this company. Bad business. Wish I had never done it.
Cassidy @Montereyfinancial is freaking great. Tremendous customer service!
She Helped me rearrange a payment plan and was completely useful! Great customer services to the few and proud. Definitely recommend 👌 …
Both Janelle and Shaq were excellent assisting me with what to do about my final payment and closing my account. I’m 79 and I’ve been a business and sales consultant most of my life, until a very happy client hired me as the general manager …
Dawn Posey helped me out and answered all my questions. Was very patient from the beginning too. Thank you.
I had a pleasure speaking to Paulina who help me with very well Customer Service Skills. She was very kind and professional while handling my account issue in a timely matter. I even felt the smile on her face while talking to her. Thank you Paulina for helping me. Ledra Jackson 🙂 🙂
If I could give 0 Stars I would! Everything that they are saying in the reviews are ABSOLUTELY TRUE ! PLEASE BEWARE AND READ YOUR CONTRACTS CAREFULLY. They say it’s a 90 day pay out , in all it’s a 30 day payout or you will be stuck with …
Had the pleasure of working with Monica and she was amazing helped me settle with a deletion! Ask for her if possible she was amazing with her service and urge to help.
I had a great experience with Monterey Financial Services. I called about my last payment which was on 5/10/22 and everything was transactioned out properly. The staff closed out my account fast. Thanks Monterey Staff.
Absolute garbage heap of a company and worst customer service ever. Ive been unable to reach an agent, the automated system gives me the run around to transfer to someone and then hangs up. Although I’m not surprised there are other …
Avoid at all cost. Easily the worst financial company I have ever used. They are antiquated and need to get with the times. Electronic money take minutes not weeks. Double payed a payment and am told it can take up to 16 business days to …
LISTEN TO THE REVIEWS!!!! THEY LITERALLY CHARGED ME TWICE WHAT MY PURCHASE WAS IN INTEREST WHEN I SPECIFICALLY ASKED IF I COULD PAY THE BALANCE EARLY WITHOUT PENALTY!!! LIE LIE LIE, TO HELL THEY GO. I HAD TO PAY FOR 12 MONTHS OF INTEREST …
We were fortunate to get in touch with a caring and compassionate lady who helped us through the process.
The company I originally set up my loan through sold before my first payment was do, to this company. This company never sent me any info only phone calls from unknown numbers. I have still yet to receive any paperwork showing my account …
My experience with MFS has been all pleasant. customer service rep Miley completely professional an outstanding.
Never had an issue with these guys.. whenever I had a question or problem, great representatives like Miley, took care of my issues quickly and courteously..
WORST PLACE EVER TO GET A LOAN THROUGH. Not only are they extremely rude but they call none stop hounding you for money, then when you try to call back to make a payment or update your payment info all u get is voicemail. I DONT RECOMMEND …
Be very careful of buying a firearm through this company. Pay cash, if possible. The amount you pay for a $500 gun will ultimately end up being $1025, which is horrendous. Never was there a APR on my contract agreement or was I made aware …
I don’t like that they charge 10 bucks to process a payment, that is a lot just to make a payment. Other then that very friendly staff, they will work with u if need to make payment arrangements
Medtronic uses this third party for payment options on their insulin pumps. All was well until my last two payments. I was set up on autopay. There was an error on their end running the card. I called to ask them to please re-run, as there …
Had an issue with one of the vendors that Monterey handles and Jerone was very helpful and took care of what I needed. GREAT customer service!!
The agent that I’ve been dealing with has provided exceptional customer service. He has been polite, courteous and willing to accommodate my situation. Very nice people who work here.
Before you use this company, go to your dentist and ask them to pull out all your teeth with a hammer. It will be a better experience than dealing with this company. All I tried to do was pay off my final payment of 630.40 and they have …
Auto payment was due one day before I get paid and with Annette Rincon’s help I was able to move it to the next day.
Celiane was Extremely helpful and human towards my questions. Monterey Financial Services is Superior business to deal to work with.
Customer service was awesome my experience with these guys was completely opposite of what others have said.
Great customer service, thank you Liliana! Always nice to get an actual person on the other end of the line, but even better when that person is excellent at their job!
I had a great experience with Monterey. I fell behind on payments and they courteously helped me get back on track.
Laura was a great customer rep. She was efficient, pleasant and diligent with processing my payment. Thanks Laura
Checked my bank account and noticed a high transaction to this company. I never heard of them or had any financial help in my life. They should all be investigated
I got great service from Lyss Guebely. I explained what I wanted and was able to accomplish it with her. She is a great customer service agent. Thank you Lyss.
Victoria was wonder he left me feeling like there was an accomplishment today I just really really want to thank her so much for being understanding and patient Victoria you rock
Great service, spoke with rep Brandon Martinez. dealt with my concerns swiftly and made necessary adjustments. thanks much
Thaddeus, customer services skills exceeded my expectations. He is an asset to your company. He helped expedite my payments. He is awesome.
It all seems to of worked out. Very friendly and professional. Laura Castillo was great. I strongly recommend her.
good experience they were able to help me quickly and monique was super nice!
No problems with them and this is my second loan. Had to call and talk to a representative Annette Rincon and she was really nice and helpful.
There was a lot of bad reviews that I noticed, which was only as I was trying to pay off the rest of my loan that still had $1630, roughly. I will admit, with all the reviews I was a little nervous since I just did a payoff online only …
Once ya get a hold of someone ta speak with it is fantastic.. the rub is it took four times ta get ta speak with someone.. I kept gettin’ cut off… and the online payment system is horrible..ya should be able ta do what we done on the …
Very Good Service
Cesar Cedillo has done a very good job to answer all of My Question’s. He is Very Helpful …
They were very helpful with my situation and I was very lucky to have a good representative like matt yager
Had the pleasure of working with Thaddeus today. Currently going through some difficult times and he made my bad day, not look so bad. His compassion towards people goes a long way. Glad to see there is still good people out there. Monterey Financial is lucky to have him.
Tore Washington was pleasant to work with over the phone. She was polite and not pushy which I’m grateful for.
Monique McKnight was very helpful on the courtesy call she gave me with a mix up I had on my account. Very fast and efficient of taking care of my business.
Even though it took a bit of time to get a hold of them, they were most helpful to me and provided clear answers to the questions I had.
In my subjective experience, Vee was an excellent service agent, was super polite, had all of the relevant information, and was able to set up my SGB payment painlessly. I wasn’t sure what to expect after reading the reviews, however I am …
DO NOT USE. the only financial institution worse than this one is navient. highway robbery is putting it lightly. they have no humanity, and no care that they purposely make things unclear to people so they can screw people over and not …
The service technician Paulina gave me excellent service that was Geico class. She owned the problem and came up with several answers that met my needs and showed compassion throughout the ca l. She deserves further training, a pay raise and promotion.
I spoke with Melanie about getting the access code to take my practice and final medical scribe exam via Career Step. Apparently, you can’t get the code until you clear up any past due amount with Monterey Financial Services. …
This company is very predatory with the way they conduct business. I initially took out a $400 loan through credova and have paid at least triple the amount of the principle. A payment of $40 was returned for NSF and I attempted to pay it …
I am new to this account but this far I have received good customer service and help when needed on payment arrangements.
Red Rock rocks. Helpful and friendly staff.. Nicole Byrd was very professional and resolved my issue.
I was a Client through Credova, I had a few questions about my account and Oscar Arias contact me and help answer all my questions Definitely helped me be at ease.
Had a one time issue with monthly payment due changing jobs. Vee Pulido was very helpful in getting me a pause on the payments to get through the holidays
Cesar Cedillo was extremely helpful in resolving an issue for me. He was fast and efficient.
I spoke with Hector at your office and although he could not make this debt go away 🙂 He was very easy to talk to and to make arrangements. Thanks Jose!!
I had an absolutely amazing experience, there was an issue with a payment not posting correctly on my account but Melanie (badge #1779) at Monterey Financial helped sort everything out extremely fast! Thank you so much for taking care of …
Called to make an early payment as people normally do and their representative put in to hold payments for the next 3 months to try and extend the length back to original after he confirmed my next months payment. When I called to ask why …
I spoke with a lady named Miley Lindsey through customer service when I had an issue with my automatic monthly payment & she was quick with helping & was very nice.
Ryan at Monterey Financial answered all of my questions, was professional, and great to work with. I will definitely consider this company for my future financial needs.
Mark Perkins was very polite and efficient in handling my business. He also took care of correcting the records which contributed to my problem.
Annette Rincon helped me with my payment questions. She was very polite and professional, even on an early Monday morning. Thank you
Mark P. Was very helpful and quick to help resolve my issues on my account, can’t thank him enough for the smooth interaction and handling of all issues
I spoke to Victory today & she was very helpful I enjoyed updating my information with her since I have spoken to previous people & they were not nice. This rep needs a raise she’s a very pleasant person
Miley Lindsey was so kind and helpful. I was late on a payment, and she helped me catch up. In the end, I decided to pay the remaining amount in full, but Miley was patient throughout the whole process.
In a few words, my experience with this team has been fenomenal, super nice and helpful! Breanna Villalobos excels as an account representative! Strongly recommended!!! Melanie Lopez, the account rep, showed outstanding service!!!
Amazing company helped me set up payment plans for my student loans and are very flexible if you call in advance !! The agent Victoria helped me tremendously 🥰 …
I received excellent service from a young lady named BELLA. She answered every question and explained everything to me with professionalism and kindness. Wonderful service.
This company is a rip off. I paid my account off when I went back to check and see if they closed the account they added more money and said I had to pay that amount also.
I only gave a 4 star review because of the misinformation a previous employee gave me. Victoria how we helped correct the problem very quickly! She provided great service and was very friendly. Thanks Victoria!
I called to get some help and finalize my account. Janelle H was absolutely wonderful, so helpful and very kind.
Thank you!
Excellent customer service by Laura Castillo. Laura took care of my account questions and scheduled the loan payoff I needed. …
🤔My experience was surprisingly great with Monterey Financial.The service with Ms.Nicole Byrd,was just like 🤔one of my dad’s favorite artists Donald Byrd, a professional ,precise ,smooth & relaxing method an trust an believe ME , I know the …
I decided to pay my loan off early, so I called Monterey Financial and spoke to Dayana Saucedo. She was very helpful with me to understand the early payoff process and completing it. Thanks again for your help.
Cesar Was very helpful on the phone when I wanted to pay off my Credova/ Monterey Financial account. Definitely one of the better banking customer service experiences I’ve had.
Monterey Financial Account Representative Eme Cruz did a great job assisting me with my Account needs.
Just got off the phone with a lady named Leticia she was an awesome. I rate her as a 10 very nice very helpful highly recommend Monterey financial services great people to do business with.
My Credova account was sent to these guys and it wasn’t too bad I got the payoff deal I originally started with and I payed it before the deadline and now boom I have no worries and the account is closed so just pay your bill as expected and all should be good….
I had the pleasure of dealing Cesar Cedillo. Cesar was very helpful in getting things completed with my account. Cesar was polite and very professional. He answered all of my questions and provided assurances that all of the concerns
I did not have the same experience as others here. While it took then all day to call me back, when they did Arlem was great. Very professional, very courteous. They did right by me.
I had an excellent & satisfactory experience while working with my case worker, Monica Vasquez, at clearing up and paying my brother’s past due collections account. It was great working with a friendly, experienced, knowledgeable & helpful person like Monica!!!!
Customer service is so easy to work with. I always get my calls answered quickly and my questions are always answered correctly. Melanie Lopez was very nice to work with and helped me tremendously.
Account rep Annette was really helpful when i was on the phone when i spoke with her. She helped me out with the questions i had and informed of some information about my account i was not aware of.
Miley Lindsey was the Rep who helped me out she was patient, understanding, and willing to work with me! There’s good Eggs and bad ones so to say, and Miley is one of the exceptional ones! She relived a lot of stress of me & loved ones. And I cannot thank her enough!
I had no problem with them but I just borrowed bout $1200 so I payed on time and payed it off. If you are in a pinch and need some cash a small amount no problem they just charge an outrageous interest rate.
Laura was very professional and knowledgeable. She took care of my issue and I’m very happy about it.
I have used this company twice already and when calling customer service they helped me with no issues and they were very knowledgeable and I felt very satisfied with their service, the agent that was excellent is Melanie Lopez. I hope any future interactions with customer service will be with staff like her.
I just spoke with a representative. With the state of the economy and inflation, payments are becoming more difficult for me to make. (I do understand that I made a commitment with which I’m stuck.) …
I had an overdue balance and the first person I talked to mumbled a lot and talked very quickly and it was hard to understand exactly what was the best way to resolve my situation. …
I am completely satisfied with Monterey. They have great Customer Service. Today I got to speak with Kassidy and she was so helpful and polite. There would be no problem using them again. Thank you Monterey and Kassidy!!!!
I have used Credova/Monterey Financial Services for several purchases. They are very communicative, always helpful, friendly staff. Miley Lindsey in particular was always willing to answer my questions. I will continue to use them for future purchase financing and strongly recommend them!
I have been working with Stephanie G, she has been great. They worked with me on resolving my account that I had fallen behind on. Thank you again for everything that you did for me.
My experience with their customer service was great , Fabiela is very knowledgeable and empathetic , she helped me fix my account .
They are a great company , rules are very clear , just pay on time so you don’t …
These people unprofessional and will rope you into paying them for services that they promise to do, but will not do. They are a scam and work with other companies to find financially uneducated people who give them some trust, only to …
Despite some of the stuff that might happen overall, the customer service is actually very good. Most problems I’ve had have been helped quickly and efficiently and this last time specifically with Melanie L. She was quick to walk me …
Credova was grrmeat for me. I made a purchase that I wanted and paid it off within three months and avoided all financing charges. Melanie Lopez was very helpful making sure my account was closed out. I’m perfectly happy and will use Credova again.
The high interest rate isn’t worth being able to make payments. You wind up paying double what your firearms is worth, nor is it a good way to raise your credit. Have some self control and wait till you can buy it outright. FYI there is an early buyout option for your contract but it doesn’t last long. Good CS reps though.
Awesome customer service!phone lines can get a little busy but it’s fine they always give you a call back. Which is always a pulse from me I have to mention they will work with you if times are hard. Lyss one of the reps was super helpful in provide info towards my account in clear detail.
I had the pleasure of speaking with melanie (badge # 1779) she was extremely helpful in assisting me make my final payment & close out my account directly on the call. …
Virna Morales Was helpful , even though I am not a big fan of these type of lenders. Make sure you read all of the lease agreements it can be costly if you don’t.
The customer service rep Miley Lindsey was very helpful and professional. I was very happy dealing with her.
My account manager, Tori, was helpful and after I made the payment on a debt I was unaware had been sent to them, she reversed the credit report info. Tori is who this review is for. She was nice, helpful and friendly even when I was upset. …
Had a Collection account that needed to be resolved. Stephanie was a great help. She was fair, and very knowledgeable. Helped me every step. I would definitely work with her if you need to eliminate a Collection. They will help you settle …
Liliana Venegas of Monterey Financial was so helpful with my Credova Lease, it has been a very cool interaction and they have been excellent to work with. Thanks
Pretty good service. Easy to clear your debt up and a decent UI on site. Their customer support is pretty good too.
I’ve had an account with Monterey Financial for a little over a year now and I am very satisfied with their customer service. They have always satisfied my needs and are very easy to work with. Virna was VERY helpful and aided in helping me …
My experience with these guys was completely opposite of what other people have said. From my experience in the workforce, people refuse to pay off debts that they take out.. This leads to them breaching contracts and being charged more …
Miley Lindsey from Monterey Financial Services was extremely helpful in helping me to manage my account with World Discovered Pacific. She was professional and listened to my concerns. Furthermore, I was happily surprised to know that I …
DO NOT do it. I did a programs through career step, the layout is horrible. They misinformed me. And the monthly payments are so expensive through this company. They are charging me $600 a month. And the interest are high. They won’t even …
I fell a tad behind on my payment around the holidays and my agent Cassidy made it painless to catch and she was super professional and friendly!
Decent never had an issue , used service to finance a $2100 hunting rifle I really wanted. My interest rate was high and I ended paying $3000 total from the high interest. So I paid almost a grand over the value of the rifle over a 2 year …
Monterey Financial Service, are the worst company to do your business with, they doesn’t work with you even if you have paid on time or you need a date to meet so you can stay on track if you have disability funds they don’t care plus if …
So it’s a 3 Star because the past 3 months the auto bill pay has been late then I have to pay extra fees and penalties. I was originally told they can’t change the due date of the auto pay, very frustrating, but today Monique M. Totally …
I am motivated to provide this review because of the outstanding service that I have received from my Account Manager, Alana Ashton, for an extended period. She has always been extremely supportive by providing complete and timely …
Initially made a purchase through Brownells and financed an upper receiver through Credova. A month later my account was transferred to Monterey Financial. Didn’t read the “Contract” so when it transferred my balance doubled. Credova …
Melanie Lopez was very polite, understanding and friendly. Made me comfortable to work with her on settling my bill.
I talked to Mark Perkins, who was so easy to talk to, and was very helpful. I could not say anything bad about him his personality the way he conducted himself on the phone was just amazing.
Great resoonse time. Even gives you a call back option. My representative Cesar Cedillo was knowledgeable and helpful and took care of my account with little effort on my end. Thanks!
The person I spoke with Dayana Saucedo went out of her way to find a solution to ease my stress.. I was stressed about finding a way of making a easy payment plan and DAYANA SAUCEDO found a way. She is proud to work for this company and she loves helping others. Thank You
I received excellent, fast and efficient service from Vivian. She was able to resolve my issue and was very personable and understanding. Thanks Vivian for all your assistance.
Service by Laura Castillo was great, professional, and very courteous. Been having an issue with billing on the application/web portal and she was able to get the situation rectified. Thank you.
I had an issue with a monthly payment accidently taken out of my account twice.I contacted Monterey Financial and spoke with
Dayana Saucedo. she was very polite and kind and understood my problem she …
My experience with this company has been great so far Patricia Baker is the young lady I had the pleasure of dealing with she went above and beyond going over all the details with me and explained everything very professional to the point I …
I spoke with Victoria and she was wonderful! She answered all of my questions, helped me set up my online account and resolved my concerns. I really appreciated her help and hope to continue recieving the same great service in the future!
Virna was very helpful. She answered all my questions with a smile. She seemed like she liked her job, and couldn’t do enough to help me.
Excellent place of service Cesar Cedillo was a major help, with me paying over the phone even in todays world of workers being being short. He always made it a priority to call back and also follow up calls ever need a loan look no further then Monterey Finacial to help.
I did a Pay in 4 deal using credova to buy a gun on grabagun. Was scared when I saw all the bad news people seemed to have about the company but I honestly had no issues. I guess if one thing threw me off it was the way I set up a credova …
Called Monterey Financial Services and got a answer machine left massage for them to call me back. Cesar Cedillo called me back and help me get set up to pay loan off. I was more pleased with him i getting this handle for me. Thank you!
Had the privilege of reaching Saquoia Ferrand, when I needed to call about my account today. Saquoia was pleasant, understanding and took the time to make sure I set up arrangements that worked for me and met Monterey’s requirements.
The Monterey Financial Services customer service representative, Laura Castillo, provided me with excellent customer service, which I appreciate very much as so many experiences with different organizations customer service reps can be painful. So, kudos to Laura for doing her job well!
Palina W. was absolutely wonderful! She answered every question I had, (I had alot!), she also helped me to find a payment plan that was convenient and doable. Her customer service went above and beyond!
Deceptive business practices when it comes to paying off early in an attempt to meet in interest free payment period. They waited until the following week to inform me my card was declined, on a debit card with plenty of funds not declined anywhere else, and nailed me with all the interest. Guess it’s a legal way if Theft
It started off rocky as I was upset that I had something sent to collections but Tessa was great and able to help get it resolved with the company. She was able to get me the information needed and was patient with me throughout the process.
It’s never good to deal with a collection agency, but Mark Perkins at Monterey Financial Services Inc. has been very compassionate and caring and humane with me while we work through my financial situation. Thank you, Mark.
Cassidy was a great help! She helped me over the phone and was very kind and thorough. Not only did she help me with my payment set up but she was so kind and also went the extra step and helped me update everything with my account. Thank you soo much for your help Cassidy!! Happy holidays
I had to finance my schooling and Monterrey financial took the loan. Today I spoke with Victoria and she was so very helpful! I appreciate good customer service!
Great experience with this lender. I needed assistance and through a call to customer service, I was connected with Miss A Rincon. This associate was very knowledgeable and able to quickly and easily help with my questions during the customer service call.
I made a purchase recently using Credova/Monterey Financial and called in to exercise a payoff. I was assisted by Dayana Saucedo and she was extremely helpful, courteous and knowledgeable. I appreciate her professionalism. My experience was great overall.
Worst experience I’ve ever had. They informed me that my account was past due (I have automatic debit payment), I have been trying to access the website every day three weeks in a row, it wasn’t working. The fine fee amount increasing and …
I had a great experience, Judith was polite, helpful and patient during our conversations. She definitely went above and beyond to help me resolve my situation.
I had a great outcome on my experience with Monique hill. She was very helpful and was fully invested to help me through a financial situation. I definitely recommend Monterey financial services.
I financed $800 10 mos ago paying $170 a month. Called today to get my balance and was told it was $700+. I paid off less than $100 in 10 mos. Read the fine print and stay away from this criminal organization!!!
Sam Archilla from Credova/Monterey Financial was very polite, professional & knowledgeable. He made sure I was pleased and understand how Credova/Monterey Financial’s 3 month special (interest & fees free) works and implemented. This is my …
There customer service is the best and very nice. One thing i think their should be a connection of our loans and the payoff early so when we go take another loan through credova we get a good loan because it would see that paid off all you loans early but it don’t so I think that would be better.
Spoke with Victoria today In regards to payment authorization and login details. Victoria was very pleasant to speak with aswell as knowable while answering all my questions and concerns. Would gladly do business over the phone again for future reference.
3 stars to ensure you’ll actually read this.
I originally financed a Kitty with a local vendor who referred me to Credova, …
BEWARE!! I purchased an item through Credova and received emails telling me to setup payments to Credova, then I get emails from Monterey Financial saying I need to pay them also?? So I stick to the company I signed up with, Credova. I …
The Account Specialist Saquoia took her time to explain each step and answer all my questions was knowledgeable with the urgency of the matter that I had and professional plus patient with me. She even went above and beyond on providing me a solution. Thank you, Saquoia really appreciated, your customer service
Although I’ve had my account with Monterey Financial just a short time , my experience has been nothing short of excellent ! I called and spoke to Liliana Venegas about the payoff on my account , she was extremely helpful , polite and …
Honestly this place deserves No Stars!!! Monterrey Financial Services company is trash and their partner Credova is also trash. DO NOT use their services for any purchases you will not regret that decision. They offer bs payment plans and …
I had the pleasure of dealing Cesar Cedillo. Cesar was very helpful in getting things completed with my account. Cesar was polite and very professional. Cesar answered all of my questions and provided assurances that all of the concerns I …
I was received a call from Monique informing me about an issue with my account. After talking with her about my account we were able to come up with a resolution. She was awesome and handled my issue promptly.
These ppl are so money hungry ! They add additional fees to any and everything they can . They expect you to pay your bill on a Sunday, then it dosent process until Tuesday/wed . So they will blow up your phone about payment when you …
We had an old timeshare that we had paid off but they wanted to continue to collect maintenance fees and would not let us out of our contract. Rachel Sanchez at Monterey worked with us and is even helping us get out of the timeshare. It was surprisingly a positive experience.
Despite a ton of negative reviews honestly I haven’t had any trouble with this business, but just to be safe I’ll buy my stuff outright from here on but honestly Montreal Financial has done me well I can’t complain thank you for doing right by the customer. Also Jenelle absolutely professional and helpful.
I recommend calling and speaking with the rep I mentioned if theres any issues whatsoever.
I was getting spam called for quite some time and when I had the chance to call …
Jeron is an angel! He was so helpful when I made my payment this morning, taking the time to make sure I was within the time frame of the contract so that no interest was due. He was clear in his communications. And when I had made a …
I got told by Ciera that she set me up on a payment plan since I was behind on my payments. She also set up a payment to be taken out of my checking account on the 30th. I gave her permission to do so. I also reiterated with her several …
I had the opportunity to speak with Mr. P. Chavez regarding my account. I was unaware of the delinquency of my account. Mr. Chavez acknowledge my situation and gave me detailed information, he probed to get a better understanding of my …
After an economic hard ship, made of my own. I want to thanks Judith Salazar Account Representative for Monterey Financial Services for her assistance during a recent call to settle my account. Thanks a lot for your professionalism.
Luis Romero
Got roped into these guys through Credova. I have used them twice, the first time I paid off the account and that was the end of it. The second time I paid off the account, and just saw a payment to them in the amount of the monthly …
This is I believe the 6th time I’ve used Credova . I have personally never had a bad experience so far, except the first few times I used them, I did not receive any callbacks when I requested them. Since then I believe they highered much …
I’ve used credova many times and always used no interest payoff and have been treated well each time my last experience with Victoria was a very pleasant experience! Nice to be dealt with by a upbeat professional ! As for bad reviews , …
This company plays dirty they will set you up as the incompetent borrower from the jump even if its not your fault and it’s because of their mistakes. they will put you on a “catch up” program to so call help you catch up. You make said …
I have had nothing but a positive experience with these guys, I ran into an issue and I emailed their customer support and roughly an hour later I received a call from this amazing customer service rep named Nicole and she helped me sort …
I have a financial aid loan with them. Ms Shauna is in management there and she really took the time to fix my problem. She even went over other options that may help me better in the future. He customer service was wonderful
Pay your debts on time and you should have no issues! They offer a hell of a deal to let you pay off the total in 90 days! Do not borrow money if you cannot pay it back within the allotted time you will avoid having to pay more than you borrowed. Just pay on time!
Liliana was very professional but down to earth . Provided me with the info I needed as far as early payoff date to avoid extra fees which can be high. Wonderful company. They explain everything up front . Very transparent.
I applied for an account & was approved, it was supposed to be 90 days same as cash, i also called to verify 90 days same as cash, on the 61st day. I called to pay this off, my original amount was $678, the csr told me a balance of $1,596 …
Gilbert Leos was amazing. He got my information and made sure that everything was correct and had me off the phone so fast. I will definitely keep doing business with you all if all of your representatives are all like him.
************AVOID>>AVOID>>AVOID**********
Having never missed a payment, I paid both of my loans off 19 months early($1,390) with a single debit card payment. My bank flagged the transaction as possible …
Viran Morales was very helpful and pleasant to speak with, she was able to get my early payoff worked out very quickly. I have emailed the company within the first couple of days of having an account with them and the response was very very quick, highly recommend Monterey Financial Services Inc.
I had great service with Laura Castillo. She was really friendly, helped me get what i needed done and fast. The service at Monterey Fin. was easy and fast to get a hold of someone would differently finance with them again.
When first able to make a payment, I made a payment over the phone for the “Early Purchase Option” that should have closed the account i.e. $0 balance and was told the same. Also I was supposed to get an email after the call stating I will …
My timeshare company had this company to procure monies from me. I had no problems with my POC Gabby, she was polite and curtesy and was able to set me up with a feasible payment plan. However, I was accessed a late fee charge on my last …
Credova put me into a lease with Monterey Financial Services that over doubled the purchase price of my firearm. …
This is the 2nd time going through Monterey Financial. They have killed it with their high end customer service both times and I am so impressed by their diligence on making sure their customers are well taken care of. My CSR this time …
Amanda was an excellent representative of your company. She was professional, listened well to my issue, and resolved the date issue to my satisfaction in a very timely manner. …
I’ve had an account with Monterey for about two years now and I’ve never had an issue with them . A few months ago I got behind on my bill I have with them and today I spoke to a specialist Eme Cruz , she was so helpful and provided a good …
Made my final payment towards my lease today and Lyss was awesome in explaining the final terms and helping me process my final payment. No issues whatsoever with his company. Recommend if you come to use them!
I called spoke to Paulina. I told her I wanted to pay off my loan. She pulled up my account and took all my information. She was very helpful and polite. Everything was taken care of with in about 10 minutes. I am would gladly refer your company
I had great dealing with this company. Everytime I had to call customer service. They was polite and professional. When I early out my loan Amanda Mendoza had every thing done in less than 10 minutes. If need arises I would use them again.
Had another great interaction today with Kassidy M. Left a voicemail and she called back within 15 minutes. She helped me complete my transaction super smoothly, and followed up with a personalized email confirmation. I’m very pleased.
If I’m being honest, Monterey can be difficult to deal with simply because they are a collection agency. That said, the individuals that I’ve worked with, such as Melanie Lopez, have gone far above and beyond to work with me and to help me …
My experience with Monterey Financial Services was a absolutely positive. Although this was my one and only experience dealing with their customer service, I was treated like a life-long customer. Celaine was courteous, friendly, and an …
I can’t give Monterey Financial a full 5 star review because they aren’t always easy to work with. Jay R., however, was very easy to work with. He communicated very well and did a good job understanding my situation. He also followed through, unlike the others I worked with. Thanks Jay! Good job!
I may be one of the few but I had a pleasant experience with Monterey financial. I made a purchase at Buds online and had lost my debit card so I used Monterey to finance my purchase till I got my new card , about 3 days later I find out …
I was taken care of by vee she was great, friendly, informative and I will continue to deal with her until my account is done. Shes so nice and helped me to understand my whole account!!! I’ve used Monterey twice now and I’m very satisfied with all they have done for me. I will continue to use them as much as I can.
Monterey Financial reached out to me about making a payment on my Medtronic account. The representative was awesome, quick and straight to the point on answering my questions. I was quickly able to set up automatic payments on a monthly basis.. I’m a very satisfied customer.
Thank you
Customer Service was excellent! Liss was polite and knowledgeable she handled my questions efficiently. All that complain about Monterey should understand YOU signed up and you knew what the terms were. I have used Monterey twice had no issues….
8/17/22- i have a financial problem with getting a refund that was due to me. Thanks to the financial manager Chris who came to the rescue. He was very professional and knowledgeable in resolving the situation. I was refunded my refund …
Melanie was a lot of help and very informative. She was understanding of my situation and didn’t make me feel awful for getting behind. I used Monterry Financial to make a purchase before and finished within the 90 days same as cash. Due to …
My original loan was for 553.00. 90 days same as cash. My 3rd payment was late by 3 days and according to Monterey that voided my original agreement. My final payment after they added interest 660.00. All paid one month short of the original 90 days same as cash.This company is a scam.
I called to do a payoff and a representative by the name of Monique Prince was extremely helpful! She not only helped me with the payment but gave me the peace of mind I needed! She was very kind and even offered to do a follow up! Thank you Monique for going above and beyond, I appreciate your excellent customer service!
Brandon Martinez was very friendly, extremely helpful & knowledgeable about how my payments would be processed after I had made an advanced payment. He noticed I didn’t have an email in my account yet & got that set up for me, as well. Receipt was emailed to me as soon as we hung up. Impressed. Thanks!
They offered a 90 day early pay off option to avoid a 12 month lease. I paid 2 weeks prior to the cut off and a representative said everything was good and the account was closed. 4 months later I find out they’ve been taking 100 from my …
This company is DISGUSTING! To help someone that is going on maternity leave that will be receiving no form of income for 2 months all they could do was split my one time payment into smaller payments. Can’t defer it for a couple months, …
I have to say I was pleasantly surprised with this company. Did a purchase thru Credova. Only issue I had was when I made my last payment I left off .10 cents and I had to call to pay it and close the account. But the customer service was …
I would like to thank Monterey financial and Leticia Contreras for helping me with my loan it has helped me raise my credit and at the same time I got to purchase something cool. Miss leticia helped me finish paying off my loan and made the …
Janelle Hernandez was amazing and so helpful. She answered the phone quickly and was very nice and patient. She helped me close out a contract with no issues. She was very informative and advised on follow up steps after the payment was …
My experience with Monterey Financial was a very positive one. Alana Ashton who assisted me with my issue was very knowledgeable with the transaction process, details and Monterey Financials legal options / abilities in the matter with my …
I had a great experience with Linda Melendez today. She took the time to understand the situation and took it upon herself to contact the client and make arrangements on my behalf. Her focus on providing excellent customer is something that …
I have been with Monterey Financial for the past 2 years. It’s been a great experience. Whenever I had questions, they were answered in a pleasant manner. Thaddeus informed me that I was making my last payment! I was extremely excited …
After dealing with my own circumstances given the pandemic and other medical bills all the while being a full time student, it became extremely difficult to keep up with payments. With effective communication and the right representative, …