Moorhead Public Service is a consumer-owned utility that offers electricity, water and broadband Internet access services.
| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
500 Center Ave Fl 2, Moorhead, MN 56560
they are okay
Bad service.
F**cked ppl
Crooks.
Very easy to work with.
Do not waste your time.
Dislike the online payment charge
Worst part about living in mhd. Way overpriced!
Worst customer service ever and they don’t make one effort to try and help their customers.
The cost of my utilities doubled in the last ten years .
I love the staff there, they are always there to assist customers..
Expensive with no other option. Also charge you for using debit card
Not much to say. Way overpriced and charge you to pay them with debit card.
If you’re moved into MPS service territory I just feel sorry for you.
Xcell is waaaaaaay better!too bad you HAVE to go through these jerks in Moorhead
They don’t deserve the people if they don’t have tools to collect their payments instead of telling people charging 3%
they have the worst customer service I ever dealt with in my life…..its like talking to a brick wall…I don’t even know why they have people working there they do nothing along the lines of customer service….
Stupidly expensive. Be smart and jump across the river and pay $100 less
Unreliable service. Customer service is a joke. Prices are ridiculous.
The website is incredibly difficult to use. They charge high fees to process payments online and over the phone. Something needs to be done about this.
This is what happens when there’s no competition around. Need help with your bill? Don’t bother calling them; they act like they’re doing you a favor.
One star only because I can’t leave 0 stars. I did the math and it’s actually cheaper to purchase Fiji water in bulk for bathing/water consumption needs than it is to be serviced by this racket.
Informed them I would pay my final bill in installments, but still harass me with potential credit agencies every damn month
Yet another reason to move. Everyone pays whether everyone uses. Even service members deployed have to pay for it all if they need to leave any part of it on. Sad state of affairs…
Horrible service. Terrible rates. Nearly impossible payment schedule when the day changes each month. I have absolutely nothing good to say about this company!
Employees (Megan) are extremely unprofessional, rude, and lack customer service training. Better off using the online payment tool.
They are legally stealing from everyone. I was not home for a month, but my bill was more than what i usually pay.
These people are absolute thieves. I’ve had my power shut off for no reason, and been strong armed into paying more to turn it back on. This company needs to be investigated for corruption.
Ridiculous prices.. You have to pay to make your payment.. Pay for pest and forestry charges but yet u step outside u get bit up by mosquitoes..pay recycling charges but you dont get a recycling bin… Gonna move across the bridge next spring so i can justify my money spent…
Very poor customer service skill. Extremely quick to get short and snappy with paying customers. I would like to give them the benefit of the doubt, but it happens so consistently.
One star because of shutting off my power with no notice and a ridiculously large price to have it turned back on($150) and not even the same day. That money basically went no where, not even towards my bill.
Everything is 3 times as expensive here as opposed to just across the river, there are always 10 construction projects going on(one that has now nearly taken 6 years(and will probably take 3 more)), and the overpriced power goes out like 8 times a year with or without a storm.
If I could give them 0 stars I would. Prices are ludacris, charge fees for using credit/debit card, poor customer service they act like they only have 1 person working there.
Bad service and extremely expensive. in different states there’s different company you can pick like internet service it’s your choice. they even have offers like for example on Friday the electricity is free but here only one company so you can imagine!!!
MPSD should be absolutely ashamed of themselves and their customer service. The way they treat people is awful!’ I was literally laughed at by the apparent supervisor. They are starting to shut people’s power off without notice and then …
Moorhead public service is one of the highest priced utilities around. They overcharge for everything and have terrible customer service and policies. They continuously increase utility expenses, because they have no competition and …
Not helpful at all, and does not have good customer service; including the managers/ Supervisors. They have an I don’t care attitude towards the customers. And they are not willing to help people at all they are quick to throw up other …
The crooked vultures are practically standing outside your home ready to turn off your water connection with a wrench poised on the spigot. All while telling themselves “Then you should have paid the bill!” so they can sleep at night. …
Very over priced I’m the kind of person who doesn’t turn her lights on and my utility bill is usually well over $100 that is insane I’ve never had a bill that high in an apartment before and one of the staff was taking pictures of the bus …
This is, by far, the WORST utility company I have ever had the displeasure of dealing with. Not only do they charge you obscene nonsensical fees (street lamp maintenance, and pest & forestry – THERE ARE NO FORESTS IN MOORHEAD), they also …
I feel I have been robbed by my first electric bill. Live in a apartment was never told by owner a word about crazy charges for flat fee. It is against state law to not disclose this prior to a lease being signed. It is not the staff I am …
We were away from home for 2 weeks, and our bill was way more than normal. My wife and I are always gone for work. Why are we being charged so much? When we first moved to Moorhead in 2016, our bill was around 75 bucks. We were home a lot more. We are gone 90% of the time, and our bill is 140 now.
Place is a scam operating as a government owned monopoly. Ive paid a forestry fee for two years. Too bad a month ago the send out a letter saying they are finally planting tress on my street? Dont think Ill get a refund every time you call …
They have horrible customer relations. They can’t be bothered to do even the bare minimum of their job. Flat out, the City of Moorhead would be better off dismantling the entire department and starting from scratch or contracting their …
Worst Service Ever !!! So Many Mistakes and Surprising added Bills From old Addresses that Have BEEN PAID !!!
They shut me off without warning a few years ago. The only way not to pay their ridiculous deposit was to add it on to my savings account. I wonder how much I’m paying to live here now that I don’t see my bill.
I have never in my entire renting experience paid so much for electricity and other bs charges, we rented a 1800 sq ft twin home in West Fargo and never paid more than $150 for electricity, this is absolutely corrupt. Not to mention …
DO NOT sign up for their automatic payment plan unless you are very financially secure. Sometimes they would take my payment out up to 3 days before the bill said they would.
A charge for paying with cards in 2018 is ridiculous–especially for a public service. …
No because how is it that I haven’t been in my apartment in over two months and my bill is still well over 150 dollars every month? Make that make sense. I have sensory issues so my lights are literally always off how is it this expensive?????
Absolutely atrocious. I originally transferred debt from an old address to a new one, and later found out my name was never even added to the new account. Essentially, my debt was transferred to someone who had nothing to do with it, with …
Autopay is designed to withdraw automatically. Not sure why this POS service can’t even do that correctly.
As I’m sure everyone else can relate to this rating. They are way over priced. I lived in West fargo my entire monthly bill with ac and all the fans on during summer and all kinds of heaters on during winter, it never exceeded $50. In moorhead it’s at least $300.
Absolutely awesome public utility service. Proud to have single sort recycling, renewable energy programs, clear communication, and friendly service! Honestly most of these bad reviews are from people who just don’t know what they are talking about…
Very helpful in canceling all public services when moving out of town! 😀 …
Absolutely terrible service. Expensive and inconsistent. In the past three months we have lost power three times. Each time we lose power we need to reconnect EVERY device that is connected to wifi- its not a good feeling when you are out …
They charge a convenience fee for every payment online (which makes no sense) and they only allow you to pay 300 dollars maximum. So if you owe $305 you will pay 300 with a convenience fee and then pay another 5 with another convenience fee. Pure insanity.