Morris Broadband is an affiliate of Morris Communications, which is a privately held media company that specializes in digital television, digital telephones, high speed internet, and so much more. We are dedicated to providing people with the best possible products and customer service. Call us for the fastest internet in town.
| Friday | 8:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
| Thursday | 8:30AM to 5PM |
719 S Grove St, Hendersonville, NC 28792
I’ve had Morris broadband in several locations and it was OK not bad but not the best I do agree with some other people’s replies about their service customer service is OK depending who u speak with not all the techs are reliable so this …
Over all havent had many issues after it took 4 months to get it installed and now the internet goes down and you try and call to speak to someone and the phone number they give you doesnt even work.
Optimum merger a good thing for clients. Helped me upgrade my service to 200mbps. Friendly.
Very inconsistant internet> Not sure 20 mbps is really what I get for $75/month. It sure would be good to have another choice: Charter, Time Warner etc. Maybe our local politicians could move this up their agenda !!
ABSOLUTE GARBAGE ISP. internet goes down several times a day. more than one device connected to the wifi? HAHA GOOD LUCK. Seriously this ISP is a joke. HORRIBLE CUSTOMER SERVICE + 30 MINUTES HOLDS ARE STANDARD. the thing that pisses me off …
Constant internet outages, but today they do not even pick up the phone when called for possible outages in the area. Did they go out of business? Major ripoff. I wish there were another option for my area. Unfortunately this is all that is offered.
It is a shame to pay a premium for this service. The internet service is an unpredictable and slow mess. I am lucky to get 1/3 of the connection speed I am supposed to on any given day.
I’m paying almost $100 a month for wifi that is constantly in and out. I definitely do not feel like I am getting my money’s worth
By far the worst internet service provider ever experied. They tell you your monthly service will be a certain amount, then they almost double it out of no where and do not even notify you of it.
Call for help for my internet. And had a great experience with a very wonderful girl named Amanda. She was very professional and help me out greatly with my cable needs.
The staff was very friendly and Pleasant. I was satisfied with my remote control exchange for a new one. The new remote works better now.
Bad services, poor choices, old equipment. They need to be bought out by a company that can provide good service to Hendersonville. As bad as charter is I wish they would take morris broadband over!!!!
The worst. Period. Worse than no internet. Should be forced to close. Basically they’re taking money and not providing anything close to reasonably reliable internet.
JUST RECENTLY MOVED TO HENDERSONVILLE AND WAS TOLD ONLY MORRIS BROADBAND WAS THE CABLE/INTERNET PROVIDER. SCHEDULE AN APPOINTMENT ON SEPTEMBER 14,2021 AND THE TECHNICIAN CAME OUT AND SAID HE NEED A STATEMENT FROMM MY LANDLORD SAYING HE …
Morris broadband is literally the worst service for Internet and cable. Neither of my services work and not a single customer service rep has helped. The reps are rude and nasty. I’ve paid off error 100 every month for NON-EXISTENT SERVICE!!!! AVOID MORRIS BROADBAND
Horrible customer service. I pay for 100 down 5 up and the connection has lagged constantly for years. They always come out to try and “fix” the problem but it never gets fixed, they just put it off. …
Horrible internet service. Recently upgraded to the 50mb download 4mb upload and were getting worse speeds than when we had the lower internet package. All they could say is they’ll look into it? Not very happy with them at the moment.
Super helpful customer service. They have always fixed my problem. The new equipment they gave me works amazing. Best cheap internet ever.
AWFUL! I had it put in over two years ago and they left the cable unburied–stated they would be out to complete this, however, they never did and my father had to end up burying the cable. Talk about customer service.. Always cuts out, lags and takes forever. ATT isn’t any better–so I guess I am stuck, but not happy about it.
horrible service. they refuse to come out and fix their jacked up wiring, insisting that its a box problem.. I’ve had 4 boxes and all have awful connection.. Im paying 80 a month just for internet at 25 mgb… getting 2 if anything. currently not working at all. this service is trash
I waited over an hour just to be seen. Since Morris switched to optimum its been nothing but a headache.
Have had Morris broad band forever- never had any issues with customer service, internet or tv. If there is an outage we are connected promptly.
After a year of Morris BB, we are changing to another cable service. Their equipment is out dated and unreliable. Before you sign up with them, make sure you exhaust all possibilities with other cable/internet services. You will save yourself much frustration.
My dilemma is… do I want to watch TV or do I want to play online? One at a time is all $60 will get me. I have never seen close to the speed I am paying for… never thought I would miss Charter so much.
there customer service is a joke. they over charge. and they make you feel stupid on the phone. just keep over charging your customer.
Curious thing with Morris Broadband – they won’t service my new address even though my next door neighbor has their service, and they also have some sort of exclusionary contract so that no one else can provide us with internet service either. Totally screwed…
Wonderful people/customer support. but the internet service wasn’t that great.
Friendly staff. HIGH PRICE for internet and cable. Wish we had more to choose from here. $140.00 a month for basic cable and internet. To much for people with fixed income.
Horrible speeds, router quits randomly, way over priced & on hold for 1:23 already to try to pay a bill… Absolutely horrible customer service as well… Only place that provides for me… ABSOLUTELY HORRIBLE BUSINESS
I pay $80 a month for 25 Mbits down. I get .2 down instead. They can either deliver on their promises or give me a refund of the last 6 months of service.
My wifi goes out atleast once every day. They told me it was my router and modem set up, so i had to buy theirs. Once I did the same problem is happening with the wifi going out. Stay away from this company if you can.Would rate 0/5 if possible.
Unfortunately it’s the only service we can get Where we live, but they try and with constant offline happenings they work to fix the issues. The price is higher than what I think it is worth but what else is there? There is a big gap between promotional period price and the regular price once that ends.
Their customer service is lacking to say the least and the internet is slower than mud running uphill. Not many other choices in Henderson county or I’d tell them to go pound sand.
This is the WORST, most UNRELIABLE internet service I have ever had…….by far. Not sure why they have customer service agents since they are unable to provide assistance when you call. This is a sorry excuse for a business. My advice – if you have another option in your area, seriously consider it.
Tv is horrid, internet use to be great buy i guess they want proffit, over service because i was paying for 50mbs but never got over 30mbs and over the last cpl of months never got over 10mbs so when i called i was told i will not get more …
I’ve had Morris broadband for 3 days and I already have no internet. They have limited hours so if your internet goes out at 11pm you have no way of getting it turned back on anytime soon. Extremely poor service.
they are one of the worse internet providers i ever had i though the fcc was going to inforce all cable companys must give a minuem of 25 megs with morris all i am supposed to get is 10 megs but when i run a speed test i am only getting 8-8 1/2 megs the tv part is ok just sorry internet
Pay too much for awful internet. Whenever I call to complain about my internet service I’m told it’s because others in the area are using too many devices. Not sure what that has to do with the service I pay for every month and can’t even stream a movie on my smart TV.
I’ve always received prompt and excellent customer service from Morris Broadband. I’ve had high speed internet with them for almost two years.
Our bill is over $150 a month for substandard service. The folks are always nice when we call at least once a week. Save yourself the money and headache look elsewhere!
Stopped here today (June 1st). Got all my questions answered by a very nice young lady – thank you for your help and time. I love it when a customer service agent knows their stuff.
Paid for a months service and after installation they didn’t even do a speed test and just left and we paid for 200 megs and got 25. It’s been 3 months and I’ve called at least 10 times and they still haven’t fixed the problem even though …
Really poor service!!! I as been with them for three years because I don’t have an option, my first you years were exelente, and last year I started with a lot of problems with my wi-fi connection, I walk them too many times and they told …
Good on TV but needs help with internet
DO NOT USE MORRIS BROADBAND! ! ! They lie continuously! Ladies at the front desk are very nice but nobody will take responsibility or give an answer. I’ve had nothing but problems with the internet, phone and cable. If you can get another carrier I would stay clear of Morris Broadband!
Serious inconsistent speeds. Mostly slow. They have left the cable just lying around above ground. No follow up on issues. I think I have a choice. Time to check AT&T. Oh and faster through my cell.
Cuts out. Even more at night early am hours. And when you call about the problems they want to blame your router for the problem! It is brand new router now and still same problems also way over priced!! Joke of a company!!
Among the very worst, in my opinion. I have had many ISP’s the various places I have lived. All had their issues, but none have made me feel so let down as Morris Broadband. I believe they try to present a local home town image, but I …
Yep, had it 1 week today. Can’t even go on the front porch less than 12 feet away and connect on my cell phone. And don’t get me started on the cable. Paid 80.00 for a service installation and their service was already here!! And don’t offer HBO or other movie channels like most do for several months when signing up.
Service was very good and she had a sense of humor!! People weren’t wearing masks even though it stated on the door they are required.
Some days are great, I can watch netflix, online game, and be on facebook at the same time then most days it cuts in and out and in and out. Also takes hours and hours to download games or things. I go to school online mostly so it’s been quite frustrating.
They always fixed any issue I had. The employees were helpful when I spoke with them on the phone.
The service person that came to my house the second time went above and beyond my expectations to correct a issue.
The amount of money we pay each month for service is ridiculous in relation to the service actually provided. There are always issues, service is generally substandard and the company is way behind the competition in offerings. The agents …
Wait until you’re off their promotion. Then all of a sudden they hit you with huge payments. Their service isn’t worth it. As much as I’m not crazy about satellite dishes, I’m definitely going that route – it can’t be any worse than Morris!
Whenever the slightest bit of rain comes, our internet goes out for hours. Calling the offices does nothing, and the customer service representatives are not helpful. Seeing that this is one of the only options for internet where we live, there’s not much we can do, but the service and internet speed are unsatisfactory.
Worst company I have ever dealt with. At this point I would pay ATT or any other company twice what I’m paying these hacks for their service if it was available. I don’t understand how these jokes of a company are the only ones available in half of henderson county. If it would let me I would give them a less than 1 star rating.
Spoke to someone on the phone and they said I could get their service at my address. Technician comes out and says we’re too far from the road. Have offered to bury a line but apparently that’s too much to ask. Yet houses across the street can somehow get their internet. Ridiculous that I’m stuck with AT&T’s sub-par DSL.
The absolute WORST internet provider I’ve ever seen. They are about to bump us up to $65 a month and half the time, our internet isn’t even working! You can’t even download anything, it’s that bad. I absolutely hate that this is the only provider we have around this area.
Very Polite workers always smiling. They always explain information needed in details and always let you know all the promotions so that you can save money and get services needed for a great price.
I’m praying for the day that someone buys them out or that Google Fiber comes to town. Morris is completely incapable of providing the services they advertise in any capacity. …
day time speed 50 night time speed 10 day time work night time watch tv this has been going on for months sadly it the only show in my area they keep sending a tech however it’s always the same 50/10. …
Paying for 50 mbps, everyday it drops to 1 or less. Spoke to numerous representatives and was told I should just downgrade my service, but it still won’t fix the problem. Need other isp’s in this area to put this crap company out of business.
If you are thinking about moving to Mills River and you want high speed internet, do not. Morris Broadband has a monopoly with the only competition being 3 mb/s DSL service through AT&T. Morris Broadband delivers routinely sub par customer service to their mediocre and unreliable internet connection.
I have constant internet connection drop outs, latency issues and inconsistent speeds. I absolutely can’t wait for another ISP to reach my service area or else I’d have already canceled my service with Morris.
Technology is at least 20 behind times. Continually block service to issue alerts by blocking entire picture/sound instead of running message across screen top. Price is too high. They do not show entire picture to viewers except for digital channels. This is done to force viewers to sign up for digital.
The customer service is the wrorst I have ever experianced. Our Internet was down multiple times everyday. The fact that this horrible company is the only option for some people has to be why this place is still in operation. Do whatever you can to not use Morris; they are a waste of hard earned money and time.
Called in with no internet at 7:30 am on Saturday morning. Technition arrived at 10:00 am on the same day and made the neccessary repairs within 15 minutes. I have had cable internet for 5 years with MB and have always had great service.
WORST COMPANY EVER!!! ITS CRIMINAL WHAT THEY DO!!!! Taking people’s hard earned money for less than average service. I cant even get my laptop to work unless I unplug my security camera. Terrible customer service!!! I’d be embarrassed to work for this company!!! I’m hopeful to get At&t installed this month.
Gave a one because there isn’t a zero. Uncaring, rude and very short response to phone questions. For this kind of company their website is a joke. …
Morris Broadband gives horrible internet service. It constantly goes out, sometimes for hours or days at a time. It is the only service provider in my area, and frankly I’m upset that I have no other options for internet. When complaints …
I wish I could give them -5 stars. Morris broadband is the most dysfunctional and inept business I have dealt with in my 61 years.
Worst internet service in the entire region. If you have one device connected to the internet, enjoy watching videos in the lowest quality possible, enjoy watching a buffer and love paying an obscene amount for a service that is not …
I have had more problems with my WiFi in the 3 years I have had their service than with any other provider.They use to have a decent customer service, that has changed. Now they have people in there that do no more than take a message. For …
I’ve had Morris for my internet since October. It seems to work pretty well. Occasionally I have buffering issues but for the most part it is great.
Don’t listen to any other review but this one. Other people’s reviews are based on variables not controlled by Morris Broadband. We pay for 300 mbps and almost always get at least 270 down, 16 up, and 10-30 ms of latency. Remember, if your …
Had been watching tv while visiting my daughter and her family. My son-in-law went with me to see if I could get On Demand. I can’t but the rep there said I had an old cable box and she could switch it out and the upgrade would be cheaper. I was having to use 2 remotes. She set me up with 1. They are so helpful.
After 3 times trying to get internet they finally showed up…was charged more than I was quoted and when we walked outside as the tech left we realized that he ran 50 or more foot of line and just left it laying on the grass…we are …
Awful ISP. My elderly parents called repeatedly and were given just about every excuse in the book as to why their internet goes up and down 20 or 30 times a day. They simply say others are having the same problem. Or worse, thats our …
I have never in my life been treated as barley as I was when I had to go through morris to get internet. The day their employee came out to hook up the internet for me was rude and not a pleasant person to be around. I had chosen a spot for …
I went with AT&T because they were cheaper with faster speed and have been reliable. With all of these bad reviews, I am waiting for Morris to sell to Charter so that we can get some real cable service in Hendersonville
This wifi company is the worst because every day the wifi signal just stops or goes really slow. If you have any part of a brain than you would not buy this company’s service. The only reason it got a one star rating is because I can’t leave a 0 Star review
Morris Broadband is absolutely the worst ISP provider I’ve ever experienced. Morris Broadband is the only high speed internet provider in Henderson County and they have a monopoly on the citizens of this county. Terrible internet latency …
If you can service through anyone else period, do it. These employees are poorly trained and have terrible customer service. If you have an appointment for service good luck. They will be there within 1 to 2 weeks depending on when it’s …
THIS IS THE WORST INTERNET PROVIDER OUT THERE! We pay right now 80$ for 25 upload and 4 download. I’ve done multiple speed tests and the download DOESNT GET ABOVE .5 AND THE UPLOAD ONLY GOES TO 1. They are stealing peoples money …
Happy to get rid of Morris broadband. Constant disconnects and latency. Call customer service and they know of the problems but can only keep a spreadsheet of users calling in. Corporate let’s there customers pay for overpriced cable with no plans to resolve infrastructure issues they admit exist. If you have the option bypass Morris.
I don’t know what is worse…. The cable is on and off constantly and some channels don’t work at all. The Internet is horrible and God help you if you need a service tech to come out. Because I’ve had internet issues for almost 2 months …
Horrendous Internet service and their customer service is even worse. I would receive better customer service from someone else from another country than the local service in Hendersoville. (June) Cannot even watch Netflix with their service and they do not see anything wrong with that! Avoid this company at all cost!
Morris broadband is a rip off!!! They rip people off because henderson county won’t allow any other cable company in the area so they take advantage of prople! My cable went out at 9AM this morning where there was a truck down the road …
Their internet is never consistent in speed, let alone availability. Constant drops and constantly dropping bandwidth. Working from my home office is a constant challenge and I pay the high rate for the bandwidth at that. The only reason …
Morris Broadband is one of the most, if not the most reliable “local” internet service provider in WNC. Down time is very rare and during business hours you can always talk with an actual human being, which means more to me than a flashy website.
Office short staffed. Locked doors at random times. I entered at 1:38 to be yelled at that she had not had lunch and was closed until 2:45. 3 others were in line. This is main Hendersonville office
I’ve had Morris internet in several locations around town and they have always been great. 100x more reliable than ATT. If there ever was an issue it was fixed in a reasonable amount of time.
The signal at my house that we pay almost 275$ a month for is off more than on if I conducted my businesses like that I would be bankrupt! With as many customers you would think service would improve I had the service for 2 years and it isn’t getting better and there are trucks in my area everyday.
They hate us and we hate them. They really do hate their customers. I have never been so glad to cut off my service (we finally moved) and knock the dust off of my feet. I never had any request, simple or not, granted. They failed to …
Worst cable and internet company I have ever experienced. Just awful. Over 80/month for internet and I cant use my pho.e and laptop at the same time. Forget about streaming ANYTHING. When I called customer service they said to buy a new router. Seriously? Just awful!!!!
Morris broadband has the worst Internet and cable I have ever had. It goes out almost as much as it’s on and they sure expect you to pay the bill but won’t take anything off when you don’t have service. I only have 4 more days of this …
EDIT:NOTICE ALMOST ALL THE REVIEWS ARE 1 STAR OR 5 STARS…HMM, I WONDER WHO THOSE 5 STAR REVIEWS ARE FROM? LOL…
Can you give 0 stars? I am writing this as I am still under their service…I …
Pricing is horrible for what they offer and Internet service drops in and out constantly. They know that there’s issues with the network but don’t care because there isn’t any other options for most people in Henderson County. I’m just crossing my fingers that someone brings fiber service to our area or buys Morris out.
It’s simple. Morris sells you a service that “doesn’t work.” Internet cuts out constantly, especially at night time and in the morning. Posting this review via cell phone service since, you guessed it, service is out. I pay for 10mb/s and …
We’ve been with them for over a year. Their internet speeds are VERY slow and their prices VERY high. Their employees VERY incompetent. We are stuck with them because their our only option. Every body in our subdivision hates them. If a real isp came to Nebo they’d go out of business.
Had service for 4 almost 4 yeas. Service is awful. Just did a speed test and got 0.04 mb download and 0.03 mb upload. This is not high speed internet and the service is expensive. I have called so many times and complained yet nothing is ever done. Spectrum – please come to this area. I will be your first customer
My experience with Morris Broadband has been excellent in every way.
The internet and cable are much better than ATT plus Directv. …
Morris Broadband really is not a bad company. On the other hand this is a smaller Coax based company in the south. So you get what everyone else gets. a slow moving process. With good but not great service that is built into area hubs. So …
If you want service from the 1980′ then you’ve come to the right company. Horrible customer service!!! TERRIBLE INTERNET SERVICE!!!!!!! NEVER A SIGNAL & IT CAN ONLY HANDLE 1 TO 2 DEVICES IN YOUR HOME. I recently moved from Florida & had no …
I am from away, renting, and I can’t believe how slow and intermittent this service is. Even trying to load their site with nothing else running and it took 45 seconds. Trying to do anything through this service next to impossible. I …
Monopoly on cable here in Henderson county. Lackluster service. If you go in person to pay your bill they have a couple of older ladies behind the counter that think they are doing you a favor taking your money. Online operators have been …
I have a feeling many of the reviewers are just not familiar with technology and are inept when it comes to improving/fixing things on their own. I pay for 50/5 internet and it is consistently at or above that level, but then again I know how to troubleshoot things. Morris is great in my book.
Note… This review is one year old and I now live in WNC, yeah. Last year I contacted Morris BB for service. I asked for pricing internet and tv. 1 year $25 month. When I inquired into internet speed I was advised 10 Mb download. I …
Just wanted to say we needed an internet hookup and Chris came out and did a great job.
He explained everything and everything worked the way it’s supposed to. …
Was paying for 50mbps, was getting 3 or 4… I called and they told me to lower to 10mbps. I get at max 3 now. Please stop ripping your customers off. I believe most people would happily pay for fast speeds if they got them. This business …
Morris Broadband is a horrible. The connection constantly cuts in and out so if you do any work from home, you shouldnt rely on their service. We have had 3 modems (all provided by morris) and techs out the “fix” the problem almost every …
The worst ISP I’ve ever dealt with. Slow internet. Extortionate prices for business service. And they wouldn’t cancel the service UNTIL I RETURNED THEIR MODEM. Unbelievable. City council needs to get its’ head out of its’ rear and open up competition for business customers. This is absurd!
I see better value, but have no choice. DON’T let your email that has link to your statement get -even innocently – buried. Their new manager’s collection method is to throttle you to ZERO without a courteous reminder. (yes, I’ve actually been told this was the case.)
Horrible service, couldn’t even stream a movie. Internet went out a couple times a day and the 25mb i was paying for was usually 3-5mb. Report this company to the FCC so Hendersonville area can get a decent internet provider. Its a quick 5 minute form on the FCC website.
Does anyone know about the legal logistics of shutting down a monopoly to get the city/state to pass these lines on to a legitimate service, Got better satellite service in Cambodia and South Sudan. Seriously, 3 days of beautiful weather, …
They are the worst internet company I’ve ever had. I’ve had service since Nov. 2020. I’ve only been able to use my internet maybe 10 times. They’ve been to try to fix 6-7 times still not working.
Morris Broadband has the worst customer service and the technicians that come out do nothing and have no social skills. We pay premium dollars and get the worst internet service and our cable constantly cuts out. The rep blamed it on us and …
I pay $80.00 /mo because I’m a professional gamer and need a strong connection to participate in tournaments. Every 5 minutes I get a barrage of lag spikes keeping my ping over 800+ for a full minute. I change channels frequently because of …
Worst customer service. Internet has been out for two weeks. After missing two services calls they finally allowed me to schedule an ‘appointment,’ and they installed a temporary line from the neighbors house even though it crosses through …
Have had their horrible service for 3 years or more. After 12 months, the rate doubles without them telling you and to put it back on previous rate you have to pay the current balance down. I’ve done this 3 different times with this. Only …
Worst service I’ve had in 8 different houses in four states. Cox, time warner, direct TV, att uverse, cable speed, CenturyLink all faster and more reliable connection. In fact I don’t recall having an outage with any of them. I …
Terrible ISP with a monopoly on most areas of Hendersonville. From 10 pm to 6 am internet speeds are so slow a page will take 10 minutes to load. Forget gaming on their “high-speed” internet options. …
This company has the worst customer service I have ever experienced. They refused to remove an incorrect charge from my bill. One ‘customer service’ agent was unbelievably rude and hung up on me. After 5 phone calls, I’ve decided to report …
I am in IT provider. Several of my customers have business Internet service from them. The speed is terribly slow, and it fluctuates wildly from slow to terribly slow. Their support staff is unwilling to help. They require authentication …
This is day 3 of my new Morris B.B. & below are the reasons for a 1 star
– The 77.00 monthly fee for internet speeds (@ 35) do not allow me to use …
I seldom give a company a one star review, but this particular posting is filled with so much frustration I don’t even know where to begin. Going into the current ongoing issue details aren’t important since the list goes on and on. Just be …
As a new customer….Worst customer service/company ever. Avoid this company at all costs!! Taking the high road and not posting the book of notes I have. The Lady in the office is totally unprofessional, rude, hateful and I can’t believe …
Half the stations aren’t in HD and the television channels are the pits. The worse is that their service goes out all the time. I run a business out of my home and half the time there is no service. Two nights in a row all our services, TV, …
Poor customer service. Internet slow, if working at all. Called customer service @ 7:19 am on Thursday, August 13, and got a dismissive answer about my issue. Do not recommend this company. HOWEVER, they have the monopoly of only internet service in my neighborhood.
Just for reference it took 3:17 for the box to write this review in to load. I pay for 50Mbps down speed and regularly see it max out around 3Mbps in the evenings. Why even offer the higher speed when they can’t even come close to providing …
Does anyone even work here have been on hold for over 30mins multiple times across multiple days with no help. Morris has always been a joke. Now Altice has there hand in it, we need more ISP in Hendersonville. @ElonMusk Starlink please.
Worst I have ever had. If I could leave a review of ZERO STARS I would.
I pay for an internet package of 20 down/2 up at a rate of $75/month. It’s not …
Horrible internet at a very high price
They will charge you twice what they’re supposed to and claim you missed the previous months payment even though your bank statement shows the money coming out. …
Just echoing the sentiments of most other reviewers on here. Extremely unreliable internet service is really frustrating, especially when you’re paying $60+ a month for it! Last time I called, customer service told me they are aware of an …
Currently stuck with Direct Tv and ViaSat Internet service which is completely horrible. I have had the area manager come to my home and the first thing that he tells me is “this is going to be no problem to build” …
If there was a 0 Star rating it would be that. Absolutely horrible internet and cable services. Switched to DirecTV like I should have from the beginning. Better quality and more services for the money. Decided to keep the internet, they …
If I could give negative stars I would. Worst service provider ever. Only use them because they are the only option in my county. To bad I can’t get charter whis is literally 1/4 mile down the road in the next county. They need to be …
Although it is the best internet in Hendersonville, it is awful. Customer service is slow. I sat on hold for 10 minutes to pay my bill. The internet freezes all the time. Between 6 pm and 10pm it is hard to stream TV. Don’t bother calling …
This company is the worst! Service is intermittent and goes out all the time. At one point it took four months for a technician to come out and re-run wires. Turned in modem and canceled my account with them. Three weeks later get a new …
im so sick of calling in and getting a run around on why my internet speeds are super low. i was just told hendersonville is at 100% capacity so that means every ones internet will suck till people stop using it. Tera at morrisbroad band …
Internet goes out all the time and they are so slow to respond. Probably because they can’t provide the service they promise and have too many people that need a technician. It’s honestly a very poorly operated company. Very disappointing. Regret ever deciding to ask for they’re services.
Called about upgrading my internet service. DISASTER. Could not understand anything the customer service rep was saying. Finally hung up and will call at a later time. Maybe then I can talk to someone who speaks english.
Internet is horrible and they want to charge an extra $30? For what? Almost $80 for overpriced internet constantly going down, half the time i don’t even have my wifi on because it’s garbage. Lower your prices or get better gear!!
What an incompetent company. Promises promises promises but no results. Promised to be here last Saturday. Called several times and they assured us the installer would be there. No show and no call to let us know they wouldn’t be here. …
Unreliable at best. I experience outages on a regular basis (several times per week) and every time I call it’s clear that they have no idea what they are talking about. I’ve been told to replace my cables (I did and that wasn’t it), …
I cancelled my TV service today. Customer service needs A LOT of work, better training and learn to be a little nicer. Spoke to them yesterday also, and a different CS rep was just as uncaring about the issues. Sad that they really don’t care about their customers.
It’s college finals time during COVID-19 and everything is online. I keep getting 100% packet drop and they have know about this for 2 weeks. They can’t give me an ETA for the fix. I can’t trust the service not to drop so I can’t start my …
It’s hard to even begin to fathom that there is a worse company out there other than Morris broadband behold optimum the new company that purchased Morris broadband absolutely god awful. If you have any other option go with it don’t think twice go with it. It will save yourself some headache
I wish I could give 0 stars. This is by far the worst company I have ever dealt with in my life. Their customer service is a joke. Their internet service is slow and never works. Half the time I am restarting my modem without any …
Service is okay. It would be nice to find a section on the website to see if outages have been reported vs waiting 20 minutes on the phone just to have the rep hang up on you. Save yourself excessive phone calls and add an outage section on your site.
I would also say when Our line was put down they said due to the pandemic it would be about three months to cover. Nope the gentleman was out here within a month and done a wonderful job. Thanks so much to all staff and personally that worked with us.
Unfortunately the only choice in Hendersonville, NC for cable internet. The speed they sell a person is not the speed that is paid for, except between 1am and 7am. When most are sleeping. Every device connected to their service lags …
Apparently service does not stop until equipment is returned. Office hours not as posted on store front or online. Employe did not inform me of modified hours when I was on the phone discussing bring equipment back. Made a special trip just …
Poor customer service and terrible internet . They basically have a monopoly because the only alternative to them is at@t and they only offer 5mb speeds so when you call Morris they basically tell you reset your router and hang up because …
I have lived in Mills River, North Carolina for 10 years. For some reason, the county has allowed Morris Broadband a monopoly over the area to which they cannot seem to uphold reasonable service. Between the hours of 7pm and 11:45pm every …
During this pandemic we nervously worked & schooled from home with our $83 a month internet (because it’s the only provider in the area). This is the most I’ve ever paid for internet. Today, again, the internet is down so I contacted …
If we could give them no stars, we would. We have been having issues with our cable tv and internet for 3 years now. They know a line needs to be replaced, but they still haven’t done it. Channel 7 is always snowy, and every few months both …
If you have a choice: do NOT choose Morris Broadband.
1. Terrible, awful, unreliable service. …
Have had Morris Broadband internet service for a little over a year now. Installation occurred the day after my initial call and took about an hour.
Extremely happy with the speed, the reliability, the equipment and the service. Contact Steve B. in sales and he can get you up and running.
I’m new to Morris internet. I had problems with the internet being slow or out a lot for the first few weeks, but Hunter came out twice, replaced the modem and now we get almost 190 speed downloads . Great job… our ATT internet was very, very slow.
We just moved to North Carolina and had service June 1st it is now July 16th and we still have problem with our TV and our internet Cuts in and out constantly. I trade it in for a new modem the lady said the one they gave me was old real …
Morris Broadband is the worse provider I’ve ever had. I’ve lived in rural and metro areas with great service. Where I live now they are the only option. The employees apparently don’t talk to each other or post their promises so that others know.
If I could give less than 1 star I would. They have to have the worst customer service I have ever seen. You call them to get a simple answer and you get the run around. The woman on the phone told me she did not have a way to get in touch …
I was loyal ATT customer for 30 years. Made the switch to Morris BB about three months ago. What prompted me to change was primarily due to the cost of ATT services and DirecTV having gone through the roof over the last few years. I could …
So thankful for customer service who go the extra mile. Gerri is fantastic!! So is MorrisBroadband. Great to have them in our area. Thank you for help today Gerri!!! …
I have been a customer of theirs for about about eight years. No other option is available here. Morris broadband has unreliable service which goes out at our house at least 3 times a week. Their customer service is garbage. …
The quality of the equipment they use is very poor. When ever weather is bad cable always goes out. When I report it they always say its the weather. Other companies in other neighboring counties do not have this problem. Just recently in a …
They just suck! Their internet speeds are the slowest I have ever experienced. Their customer service is the worst as well. Had a guy come to the house for an outage. He said the problem was out on the line and that requires a line …
Currently subscribing to them as they’re pretty much the only option I have.
I initially was paying for the online ultra package and getting the residential speeds (if even at all) and am currently paying for the residential speeds and …
Constant local outages. Doesn’t really matter that you pay more for a better connection. Even purchasing a wi if modem at their recommendation because theirs is poor. No bad weather, no down trees, ice, snow, storms of any kind. No service …
Terrible service always being disconnected. Paying for 20mbps but never getting more then 3mbps. I ended having to cancel as they claimed the issue was fixed yet nothing changed. Better off getting dial up service then Morris broadband!!
Have not had internet working at all for the last month. we’re looking for another internet provider to switch asap. STAY AWAY FROM OPTIMUM
I’m getting 24 Mbps download speed right now on their extreme internet package. A lot of times I get below 10 Mbps. I never come close to their advertised 400 Mbps. Starlink and 5g home internet is coming soon, so Morris better get their act together.
Update 10/8/19. Still have not had any issues with my service. Paying for 200 mbps and receive anywhere from 198-202 reliably. Moving up to 4 stars. …
I’ve been with Morris for a little over 2 years now. My first 8 months was horrible, maybe 1 day a week my service would actually work!!! They finally fixed it only to jack my billing up! For months I’d owe different amounts every time I …
If I could give this zero stars, I would. This “cable company” is the absolute worst I’ve ever had the displeasure of dealing with. Constant outages, shortages, ping spikes, you name it. The price is ridiculous for the ‘service’ that they …
They will start your service out cheap and then start adding additional charges after the one year. Customer service lady on the phone was more worried about kids trick or treating in her office then actually talking to the customer on the …
Worst internet on the planet. I work from home and rarely have good service. I can’t move my laptop at all without having to reset the internet for it to work again. We pay over $100 for terrible service and frequent outages. I’m getting …
I work online from home and their internet service became so unreliable that I was losing money because I was unable to work. I called multiple times asking for someone to fix it. They had me come to their office to exchange modems twice. …
UPDATE 1.31.21 – Been using them at my new place in Fletcher for two years. Hardly an outage or slowdown. Getting more MBps on avg than paying for. Seems like they’ve improved in my opion, so I’ve added a star. …
My internet service wasn’t that terrible. The billing part is not great. I cancelled my service and turned in equipment on 7/14. I called today(7/27/17) to inquire about my credit of services paid. I was informed that I will not get a …
Unbelievably bad customer service. Had issues for over a 1.5yrs. Customer service never explained anything. Nothing. Bill goes up every year. Finally at the 2 yr mark (service had gotten slightly better) I call to discuss bill, and get a …
Easily the worst ISP I have ever had to deal with. Services are terrible and completely unreliable: expect to overpay for your internet, then only get a fraction of the speeds you’re overpaying for. If you ever have the misfortune of having …
Cable and interrnet went out around 10pm. Called to report and was told that they are closed until 7am and someone would call me then. They do not have 24/7 technical support. I called again at 705am and was told that they ‘might’ be closed and they would have someone call me back. I am for sure going back to Directv or Dish.
I started with basic internet…44.00 mo. Now it’s optimum and it went up to 59.99…in September it goes to 99.00.
You call and get someone in Pakistan or someplace that area. .
Yet they advertise 29.00 mo on internet, tv, everywhere.
Love Mills River area in Hendersonville NC, moved here Oct 2019, unfortunately no provider’s in the area for both internet and TV service. Except Morris Broadband, never had this bad of service in my life, always had AT&T U-verse, Dish …
I have never wrote a review for any buisness on Google before, but I have had such a terrible experience with this company I’ll let it be my first. If this is all you read, just take my advice and move on to another service who cares about …
The girls at our local office in Hendersonville are really nice, kind and understanding. Never had a bad experience there! The billing department in Charlotte is a different story. Checks (payments) get lost frequently. No reason for it.
My internet has gone out every day this week. When I call, they leave me on hold for 15mins and then hang up on me. The rep I finally spoke to was rude and extremely unhelpful. I work from home and have lost more money in the past 3 days …
Tried to get internet service in Henderson County. I was told it will take 4 to 6 weeks to get a new line to my house run. This is completely unacceptable. They told me they had to bury a new line to my house. Not sure how many people wait …
The most inconsistent internet service I’ve had to deal with. I’ve been with them for 7 or 8 years now. Customer service does nothing what so ever to show they care about the customer. I’ve been constantly told problems were on my end. …
Been with this company for quite some time now. Once a month our internet goes out for hours. When I call for help all I ever get is attitudes & the same answer. “You’re part of a local outage” . Or when I ask for an ETA or updates I get. …
Internet works MAYBE half the time & we even have the “fastest” speed that have. I’m turning my WiFi off more than actually using it because I’m always having to reset it or just turn it off on my phone so my phone doesn’t run so slow. I’m not to sure this merge benefitted either business.
Our internet goes out usually once a week and I have to call Morris Broadband to fix the issue. The last couple of days our internet goes out for hours at a time. I called and was told someone would be out that day. No one came and when I …
Very slow speed especially at night when most people are online. Service goes out constantly with minor thunderstorms or just randomly on sunny days. When there is an outage all you get is a busy signal when trying to call customer service. …
Had service for 14 days and was disconnected for non payment before I even got my 1st bill. Have been on hold for 30 minutes and no one seems to know what is going on and they can not help and will have to get back to me the next day …. …
They sold me a package and said it would not go up. It has now changed to “Optimum” as the company and price just went up. Will leave and go back to my previous provider. I don’t like being lied to.
I have had Morris Broadband for 11 years (since they came to Hendersonville) and sure I’ve had some outages along the way, but I have always felt that they are out in all sorts of weather to fix whatever needs repaired as quickly as …
DO NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY! In addition to the world’s worst internet service, they want to charge outrageous fee for re hooking up service, which yeah kind of my fault, except they never sent me a bill about being …
Our business has been out of phone service for 4 days now. Terrible experience trying to transfer a number for a business. Every foreigner we spoke to on customer service could not help us. We pay for a service and expect that service to …
When it was Morris, not Optimum, I had no problems with my business account. This new company is a nightmare. If I had another option, I’d be running toward it, not walking. You get a call center in India, not someone who’s a native English speaker. NIGHTMARE!
We have had MB for several years now and as a business, I find their services very reliable. From their responsiveness to customer service inquiries to their kind professionalism whenever I reach out with a request, we have and continue to …
I pay monthly for what is supposed to be “good” internet service, but honestly I’m lucky if the service works for 1week out of said month (& no, I dont mean 7 days straight. I mean it will work one day, then it will go out for 48hours & …
I haven’t had phone service for a while now, haven’t heard my phone ring in several days. Can’t get my voicemail. Instead of a dial tone I get a busy signal so can’t call out. …
Was told when installed temporarily it would be 2 to 4 weeks to bury cable and every time I call it was another 2 weeks! Well Monday will be 12 weeks and it’s still on top of the ground! Installer and repair men are great but their …
I’ve been using Morris Broadband for HDTV/DVR service and hi=speed Internet for almost 9 years now. They really have been great, from installation, to any little problems with hardware like remote control or DVR/cable box. (few and far …
I have 3 people working from home and pay for good internet, bc of how much we need it. We have had a recurring problem for months and everytime, Morris has told us there isn’t anything on their end. It got to the point where I had to get …
I can only review the internet. For those of you having internet connection issues, or slow speeds, buy a good router. Never rely on the cheap modems supplied by any ISP. My speeds with Morris Broadband have been great, the customer service is very professional, and if service is needed, they are prompt to take action.
Absolutely the worst internet service I have ever had to pay for. You get better service from the free WiFi in most middle-east countries. We have had Morris since January and have yet to go more than three days without an outage. They …
I have lived in the area, 3 separate locations, for over 7 years. I work from home and have a personal and a residential account. Morris Broadband has been very good with service and billing. We have rare outages but they are resolved very quickly. We have been very pleased.
I pay $200 a month for internet access for work, and at least once a day my cable goes out. To there credit, every couple of days they send out a tech to do something. The next day my cable is out again, ofeten two or three times a day. …
I moved to Hendersonville almost one year ago. My landlord suggested I use Morris Broadband since it’s what he used and it would be easy to get started. From the moment I called they have only ever been professional and punctual. The …
Being a customer for Morris Broadband was a journey filled with slow and unreliable service. 8 years with this company. It has changed dramatically for the better! I get steady service at 140 MB per sec at an affordable $100 a month. They are the only hardline provider in my area. They have made good on their promise to fix service.
Employees were all super friendly and helpful to me and everyone in front of me.
We just had our internet installed last week and it is working so well. We are able to use as many devices as we want including phones, iPad, laptop, Roku, and security cameras. The employees were very friendly and helpful.
Messed up my internet by trying to move my modem and router. Ellen was very polite and helpful, scheduling a service ticket. Nathan called within 24 hours, came to the house, and quickly fixed my mess. He was very professional and kind. I was impressed with how well it was handled from start to finish!
We apologize, we apologize (times 15) for about 1 hour, then finally speak to an Amanda and after telling her one of our computers is not connected to the internet, she hangs up. “Oh but she’s short staffed” No problem sending out my …
I just moved but was a customer of Morris Broadband for 4 years. In spite of all the less than stellar reviews, my experience was favorable. Especially as compared to other internet/cable providers I’ve had. I asked for a break on my rate …
On Nov 18, 2020 we had a contractor for Morris put a line across our property to another property. When the contractor cut the line to other property they cut right through our leach field for the septic system for the 3 units of our …
3 different modems and if someone sneezes I loose internet. Paying to much for the service. No comp on the bill for any inconvenience. Just sorry it will be 24 to 48 hrs to get fixed. Obviously customer satisfaction is not anywhere in …
My bill went from $44.95 a month to $59.95. That’s only after I called the off shore customer service number and complained about it increasing to $63.95. So far, a price increase is all I’ve gotten from Optimum. I was extorted into paying the $63.95 in order to get a new discount. A$15 a month increase is ridiculous. Very dissatisfied!
Morris is a joke. I’ve never had a problem with my service going out, so I’ll give them that much, however as someone who has subscribed to their highest tier of internet and never seen speeds remotely near the speeds they say you will get. …
Been a cable TV/internet user for 20 years with at least 3 different companies. Morris Broadband has been FAR AND AWAY the best. I’ve had very few outages or problems and when they did occur, I had no trouble reaching customer or …
I have been waiting for about 3 weeks for service from this company. I went out and bought a wireless router and everything this past weekend because they were suppose to hook my service up. I get a unknown call this morning and missed …
I’m paying for 200mb speeds and if I’m lucky, I’ll get 50-60 mbps per Speedtest and after recently exchanging the modem provided by Morris to their current modem which THEY recommended I do,, the service keeps disconnecting repeatedly …
I pay 183.00 for Internet and Cable. This is an absolutely outrage price. I could have dish/direct for this amount. Their Pay Per View is SMUT. I do not watch that type of stuff. I do not have any special channels for that price. Their …
Don’t do it…you have been warned.. I had to wait a week for someone to come out and set up service…they finally came…set up my internet…I paid the $150 for set up…internet worked for 24 hours and now it is out. I call customer …
Doesn’t deserve ANY star…Morris was ok…now optimum is awful. The bill has increased over 30$…. customer service is answered by non English speaking person. I asked to speak to someone in the USA…he said it is not an option..I think …
Love being able to give this company a 5 star ⭐ to me the best internet company in town. Have been in business with this company for over 10 years, never had any trouble with their service. Not to mention the other internet provider in …
I live 2 blocks from Main Street. In theory, this area is “wired” well. However, the service cuts out almost every night. Good weather, bad weather, late at night, middle of the day. I get maybe an hour of uninterrupted internet at a time. …
The staff is friendly and efficient. I never have to wait long to pay my bill.
Scheduled a service install. They gave a window of 8am-5:30pm which is already ridiculous. My wife stayed home all day waiting. Text me about 4:30pm and asked if I had heard from them at al. I called and waited on hold for over 30 minutes …
When you call for service to be installed you give Morris your address obviously, they should be able to confirm at that time if you are in a serviceable area. Unfortunately they mislead you into thinking that you are when you are not. This …
This company Allowed my 16 yr old to get internet in her name without adult consent. Once she moved from the residence back to another state they have been giving her the run around to get services disconnected. No supervisors or anyone above anyone to talk to on the phone lines. Just workers who don’t care.
I have been trying for weeks to get my internet set up- in a house that ALREADY HAD THEIR SERVICE. It should be a simple switch! But my first appointment day came and they called and said sorry! Not today! And im positive they didnt even …
So far my experience with Morris has been very positive. Although I question their need to send out a service tech for a problem as simple as pairing a cable card, to me it’s a waste of time (mine), money, gas and wear & tear on a vehicle. …
Never had an issue with Morris. Optimum took over and it’s been nothing but problems. Internet barely works and my bill went up $30 a month. Please don’t waste your time or money.
I now understand why Morris Broadband charges so little (compared to Charter Spectrum) since dealing with this company is more than a challenge and will test your patience to the limit. If you do happen to get through to their customer …
The office staff is very helpful and courteous. Michael was sent out to check our internet service, and it turned out to be the modem. He was very knowledgeable and couldn’t have been nicer. …
I had cable and internet service installed just over four weeks ago. I am happy with the service so far but the installation still has not been completed. The utilities to our home are run underground from the utility pole. Morris Broadband …
Looking for an over-priced, slow internet service that you will randomly be dropped from during work meetings, will cut out unexpectedly, and will charge you for reconnection fees when they “loose” your payment information? LOOK NO FURTHER! …
Well, we have always had a GREAT experience with MB. Always! Today, I found out that they had been bought out by Optima. Today, I had to call 3 times to get connected to a customer service agent somewhere far, far away. The personalized …
*Update: I switched back to Morris in 2020 once they offered speeds up to 1gbps. We opted for 300mbps and I have to say, they provide that speed consistently and outages are minimal. Much better than they used to be so I have updated my …
I hope they go out of business soon because this is without a doubt the worst internet provider on planet Earth! Our internet is out every day and so is everyone I know. They’re answering service is designed to trip you up and never get a …
Internet and tv works great in part of the house in the bedroom where the other tv box is suppose to be tomorrow will make the fourth technician that will be out here to attempt to get the issue fixed. The part of the service that is …
When it’s working, and that is very seldom, it has the speed of the old dial-up. The technicians are clueless and the service isn’t worth $5 a month. Be nice to see spectrum take them over. Used to have nice women at the main office, that’s …
They provide worse internet service than dial up in the 90s for the price of a fiber connection. Stay away at all costs!
It was a fantastic experience UNTIL OPTIMUM CAME INTO THE PICTURE.
Customer service has become non-existent. Prices went way up (nearly double). They made cancelling service a huge hassle. …
The WORST CABLE COMPANY IN HISTORY!!!! My first bill was well over $400 AND THEY CHARGED ME FOR 20 CABLE BOXES!!!! Who has that many cable boxes in their home! The worst to try and resolve a issue as I am still dealing with this bill bc you …
You cannot beat the internet service around here with them, I run like 18 devices in my house and everything runs perfectly video games computer phones TVs everything and it’s at a fair price