Mosaic Life Care is health care, re-imagined. We are dedicated to not only treating you when you are sick, but also to keeping you healthy. That’s life … See more
Sunday
Open 24 hours
Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
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Thursday
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Friday
Open 24 hours
Saturday
Open 24 hours
You guys make me sick my sister went there and you guys didn’t help her at all . Wouldn’t feed her because she wasn’t up at 430 to eat and then sent her home two days later
Been sitting in ER waiting room with a friend who has a head injury for over an hour. No one has asked how he is doing or if they can do anything to help
Very bad experiences there, staff have no idea what they are doing when it comes to appointments. I would recommend going here only if it’s an emergency, otherwise drive to KC.
Just don’t do it.. everything is super slow and everyone was truly horrible except one. What a joke. I’m even going to cancel my specialist appointment after seeing this circus. 💩🤮 …
TOOK MY 16 MONTH OLD SON TO ER AFTER HE HAD A SIEZURE. TOLD ME HE HAD AN EAR INFECTION CAUSING HIS SEIZURES. THEY RAN NO TEST WHAT SO EVER AND ONLY LOOKED AT HIM FOR 5 MINUTES. TOOK HIM TO TWO DOCTORS PAST TWO DAYS WHO SAID NO SIGN OF EAR …
They have some nice staff but, be prepared for zombie debt, every one i know who goes here pays there bills and still gets collections notices for stuff they already paid in full anyways. KEEP YOUR RECEIPTS!!!
Took over three hours to print discharge papers how can some parts of hospital be so bad would rate 0 stars for fifth floor feel sorry for anybody on that floor
The very best care ever… It really angers me to read other post of people complaining about their visit here. I just don’t see what they see. Heartland is the best in all areas, period…!
So my husband had surgery on Monday got to his room took forever then they didn’t hook his pressure hose up it was 10:30pm before they got him a spirometer to use to keep his lungs clear that was 6 hours after surgery nurses have been ok at …
I have always been told to go to mosaic life care and it’s facilities and support our local hospital. Last week I needed a covid 19 test so I called my mosaic primary doctor and was told that it would take 2 days to get results back. I went …
Pathetic knowledge and treatment available! I would advise you not to use this place, especially if it is something serious! Thanks for letting me say my piece, my wife is in a lot of pain!!! Bernie Cockrum
Amazing staff, my husband received excellent care by everyone from the person whom cleaned the room to the doctors, nurses, techs and volunteers. Highly recommended.
Went in at 4:42pm daughter had a laceration to her inner cheek and a hole in her lip. 2 hours later we are still waiting to be seen, but hey what the he’ll the staff was nice right
Employer cafe..the seating area and lounge is fantastic. Flat screen tvs in booths, massage chairs, an arcade…very nice place for employees to eat or chill or both!
Went to the emergency room on the 26th was given an antibiotic had to go back on the 1st and be admitted and put on a IV antibiotic with a steroid the whole two and a half days that I was admitted in there I barely seen a nurse I didn’t get …
The staff were very nice and helped me along, but as someone who came in because of debilitating panic attacks, vomiting blood, and constant nausea, I expected to maybe be given anything that could help with one of those issues, but here I …
I’ve been here for 5 hours and have not been informed of anything regarding my health. Tried giving me shots for an illness they were still waiting on results to find out if I even had it. Update: was discharged and told they will call me within the next few days for my results so.. RIP
When you make an appointment and are told they are not honoring apt times they should expect one to be upset. I busted my butt to get here and am sure had I shown up late they would have told me to come at a later day/time. Time …
PLEASE GO TO KC HOSPITAL IF YOU NEED HELP. THIS GIANT GARBAGE CAN A BUILDING HAS DENIED EVERYBODY I KNOW WHO’S GONE THERE ASKING FOR HELP. My father cut the back of his ankle open so badly he cant feel his foot or even move it at all. THE …
The people that work there (except doctors) are very nice PPL. But being nice doesn’t save your life. I have went there for 40 plus years and they have never done there job right.
Horrible experiences here with my children. Doctors are very hit or miss on quality. We had a couple good doctors and enough bad that we will be taking our care else where.
My wife went in for surgery, she was admitted to a room and the it took over an hour for someone to come in and get her information and then another half hour before she got the antibiotics that she was needing, but after that all was good …
After registering with the nurses, hours pass before they give you any attention, no matter your condition, there are always more than 40 people waiting for more than 4 hours at least.
my mom was supposed to have emergency surgery today for her hand. I was getting ready for it and they called a hour before we was supposed to get there and said there are scheduling it for Friday. now how is that emergency surgery this place is a joke fr
They were wonderful. The staff was professional and warm and friendly at the same time. Dr. Chen was very kind. It was a great experience to feel so well cared for in at this lovely facility. Thank you!
We use this location for our family doctors. The service is good and the staff is friendly. Sometimes the wait is long which can be annoying if you have an appointment.
I would give this a one i i haf ONE GOOD experince with ONE women who drew my blood. The rest of the nurses were judgmental and the doctor would dicuss personal information with the door open! It was upseting how many ppl he did that too. Im only here for workmans comp but i wouldnt come here if i was on my last breath
Didn’t even want to give a single star. My son’s 7 month old nephew was there with a fever. He has been exposed to covid 19 and was told it will be a 7 to 10 hour wait to be seen. Wendsday of last week I left work because of intermittent …
Mosaic ER – Inefficiently ran, no empathy from staff, the support staff seem to have little to no knowledge of responsibilities. In the past 73 minutes only 5 patients have been triaged. We moved to the area 4 years ago and was warned by …
This hospital does not staff for emergency cardiac procedures. Although they claim to have an on call physician they do not come in on Friday night. They charge for services that were not provided and falsify records to cover negligence.
Do everything in your power to avoid going to any Mosaic Life Care location unless it’s a true emergency. If you encounter unexpected financial hardship and cannot pay for services rendered at one of their hospitals you can expect: …
Many things to like about this place but the best is getting seen when your appointment is. You can go on lunch break and not be late. Dr Dustin Miller is maybe the best Dr I’ve been at ever.
I wish I could give a better rating for this place, every single thing was just perfect on my mind, upon arrival I was helped within seconds, had the best ER nurse..ABBY who stayed with me and kept me calm the entire time…I really can’t …
I used to hate Mosaic, then I met Scott Hayles and he is sooooo amazing. He has listened to all of my concerns and is super friendly. His nurses actually do return ur calls! So far im going to stay there. He is awesome!
Dr. Norman Baade is the worst dr I’ve ever encountered. He is a pain management dr and I would recommend no one ever see him. He is the most uncaring callous human I’ve ever seen. He has no compassion for his patients. If you ever need a pain management physician do yourself a favor and don’t go to him.
It’s so peaceful, and beautiful. The nurses are very welcoming and they got me checked in super quick! My Dr. is so sweet that I changed my primary Dr. to Mosaic.
Had bypass surgery about 10 years ago, I survived and was taken care of fine. Had hernia surgery this past May and so far it has worked out except for a small lump in my upper abdomin?
DO NOT EXPECT COMPASSION OR KINDNESS FROM THIS HOSPITAL….. my son in law took my daughter into the ER of mosaic recently and the sat her in a wheelchair in the er lobby then they did nothing as she sat there shaking uncontrollably, …
My wife and I have both had occasion to use the services of Mosaic at Shoal Creek–she broke a shoulder (don’t ask) and I had a severe case of laryngitis, followed by a dog bite (not related). In each case we were quickly seen, accurately diagnosed, and treated. Normally in and out in an hour or less.
My uncle sean kelley passed away on my birthday 11-7-2018. This has been a stressful day for me.
But, I wish I was the president of the United States, because I would give each …
So far they really do seem to be doing everything they can to help fix or find out what all is going on. Some nurses are nice others seem rushed the room we’re in is small but I guess the new side of the hospital has better rooms with showers in bathroom
I stopped going to Mosaic after the bills started coming. They overcharge & their fees are outrageous. I have received a bill for $400+ for a follow up, showing that I saw 2 doctors, when all I saw during the visit was a nurse practitioner …
They always took very good care of me! The nurses are always very nice. I had two surgeries at this hospital. The doctors knew exactly what they were doing!
Great staff and care given. They provide both urgent care for obvious reasons of not being able to wait for days for an appt or a more emergent issue as well as primary care providers&specialty docs that come on certain days. Very accommodating.
The worst ER doctor ever! The nurses and emts were excellent. Dr. Louis Jamtgaard needs to figure out that just because my symptoms don’t fit into his little box, that I am not making them up! Also, don’t treat me like a criminal on drugs …
I had an infection, was very weak. The Dr refused to do paper work resulting in my loss of employment. Also prior I had scheduled blood work but when I showed up for the appointment.. It was never entered into the schedule. Pretty building though
Our son was recently born here and I have nothing but great things to say about the nurses and doctors here. Our son ended up in the NICU where he was cared for as if he was the only baby there. I noticed that all the babies were treated as …
Having been at this hospital on many different occasions I have this to say that it is a joke it doesn’t matter what is wrong they treat people with no care or consideration at all. I dread it if i need to go bc I know that I am not going …
If I were bleeding out, I wouldn’t risk going here due to an extremely high chance of acquiring staph. infection. Also, they screw anyone they can with bogus, ambiguous billing language, of which I am fairly certain the Consumer Protection …
I needed a primary care physician so I chose a provider at Mosaic North Clinic. When I went in for my appointment, I was appalled that these “professionals” did not bother to get my health history or even a family history. The impression …
Waited 5 hours in the emergency room with my wife, 4 to 5 people came in and out with simular issues as my wife did, not given any expectaion as to when shed be seen, when theyd know anything. More of a joke then emergency room. Take the hour to drive south to KC, you might have a better chance there.
The receptionist I just got off the phone with is incredibly rude. I’m normally really patient person and unfortunately I meant to call a different clinic by accident I dialed this number. I asked to see if I can make an appointment and …
Worst ever !! Had to go there because of chest pain. Got checked in then sat in waiting room for 2 hours. There were people who had been there for much longer. Didn’t want to go there but was working there. Left and went to NKC hospital. Got right in. Screw St Joe hospital !!!!!
Got my Covid vaccine at their community site. Well organized, clean, staff was wonderful and got me in and out in a half hour. They should be very proud of the great way they are handling the vaccine administration.
Brought my grandfather in for a post-surgical problem that was easily diagnosed by Dr. Simpson’s clinical exam and confirmed by testing he ordered. The doctor involved him in the plan of care and admission orders were in much faster than average for the NWMO area
I’m not the kind of person who wants to place bad reviews, but I took my 2.5 year old daughter to the Urgent Care here after she rode her strider into the wheel of my parked car and injured her arm and shoulder. When asked about her …
The Emergency Room practices and procedures need to be reviewed. The staff was pleasant. The wait is ridiculous. 8 hrs later and I still had not seen the doctor so I left.
Wish I could give it negative stars. I owed a bill to a pathologist. I paid it. One month later, I get a bill for the same thing. I called and was given an excuse. Now today, a full 6 weeks after paying my bill I am getting a notice that my …
Worst experience I’ve ever received from a doctor. Went with breathing issues, was getting admitted by er doctor, another Doctor (Dr. Parker) came in and asked what was the real reason I was there like there was something else that wasn’t …
Billing and their collections company Northwest Financial do NOT tell you the whole truth. Northwest Financial told me I only owed $600 then it was no you have different accounts and now that I have gone to the hospital it went from “we …
My son had a 1:30 appointment for a simple TB test. We waited in a room literally until 3:30 and had to leave for work. They finally noticed at 3:45 and were called to come back Monday at 1 for the test. He was to follow up on Wednesday for …
I had carpal tunnel surgery 6 weeks ago and stil having complications due to glue was used instead of sutures and it came off the 2nd day after surgery that left my incision open and got infection. Not real happy with the decision of using the glue. It was used on only 3 of us and didnt work on
This is my first time coming to this emergency room. Been here over three hours. Came because I was coughing up blood from pneumonia. Sure hope I don’t have a clot my wife is going to be rich.
I have had nothing but great experiences at Mosaic Life Care. I used to go to the Liberty Clinic and would wait for an average of 1 hour before I would see a doctor. Mosaic there is hardly a wait, the staff is great. I highly recommend them.
My first experience at Mosaic was Great! My son had Poison Ivy and they jumped all over it. Then when my step daughter had pains from stomach I told her to go to Mosaic. That was a BIG mistake!! She arrive at 3:45 PM right before they were …
I went to the emergency room and they made me stay over night so I could have tests ran on me the next morning and then at 4pm the next day (with no communication or anything having been done to me) I threatened to leave because I hadn’t …
Our first experience here was terrible, and it will be our last visit here. The staff is rude, and unprofessional. Not a single person there listened, including the surgeon. She was scared and wanted answers to which no one gave her any. …
If I could give them a -0000000000000000 a million times I would. My mother was at this hospital one year back when she had to do a colonoscopy Dilation The nurses are “ok” Atleast the once that we’ve had to deal with anyways . These people had the nerves to Send my mom to the collector when she had financial assistance. TERRIBLE!
Day 1. .Traveled from KC to see my son who was life flighted to this facility on critical condition. ICU nurse would not let us in to see him. I work at a hospital in KC and would NEVER deny access to a family member no matter what. we …
The only reason I am giving this place a star is because Google is making me. The Healthcare itself was ok. But they can’t seem to get the insurances billed correctly along with the fact that both times we have gone there they never sent a …
Haven’t been able to keep food down for 3 days with diarrhea and horrible stomach pains. I finally go to the ER due to the fact every single time I go they charge me a million dollars and shockingly tell me they don’t know what’s wrong with …
Our family doctor moved here recently so of course we followed him. This place has EVERYTHING! From cooking classes to physical therapy. It’s a very serene concept and relaxing. We have used the Urgent Care on more than one occassion and …
This hospital falt out denied me care front desk from everyone in there was rude. Didn’t want to listen to anything I said. All they wanted was an x-ray wouldn’t do anything for me, it wasn’t life threatening according to them. No treatment …
Our care was fantastic. Our Dad had a heart attack on the interstate driving through and their quick response is the single only thing that saved his life.
I love Mosaic!!! My Dr is actually a nurse prectioner and he is awesome. His name is Scott Hales he has taken good care of me and listened to my every concern and address them!!!!! I can’t wait until my mom and dad move here so I can get them in as well.
Bring my son in for mental health evaluation because he gets in trouble and I get treated like the bad guy. Not allowed to leave so I dont get to eat or sleep and my son gets to eat and sleep whenever he wants. Seems fair. I just feel like …
Some of the doctors are rude and not polite at all. I came in because I was shaking really bad and blue. They made me wait in the waiting room for an hour before they put me in a room then tell me I’m sick but I don’t have a fever,then come …
My husband was involved in a mortorcycle verses deer accident on july 10, 2016 and was life flighted to your hospital. This in my opinion, patients wife, was the worst care provided in my life experiences. I would not recommend this …
I went to the ER Friday evening, 12-18-20. Everyone was caring, friendly & helpful. I had to stay, to have IV’s of antibiotics. On the second floor, I got to go home Sunday afternoon. I want to thank everyone who cared for me during my time there. I truly appreciate every single person that cared for me. Thank you all so much ❤️
The doctors and staff are very caring. I cant tell you how thankful I am. I did go to KU for exam for an issue, the doctor never examed me. He did schedule me for a procedure the following month. I thought I would try Mosaic, was able …
Went in for a medical procedure at the surgery center, and was a little nervous. The friendly and knowledgeable staff were very comforting and assuring. They took good care of me, just as they said they would. Arrived feeling uneasy, left with a smile. Great place for medical care.
Have Dr Dustin Miller as my treating physician. Excellent care, great follow-up by staff, professionally run. Left Meritas Health Systems because of poor follow-up and inability to have timely appointments with the Doctor. If you don’t get reasonable service from a provider, go to someone who wants your business.
My daughter goes to college in Atchison Kansas and was transported to Mosaic Life Care by ambulance and placed in ICU for 2 days. I cannot say enough about how great this hospital is and staff was amazing. I thank them for everything they …
What a wonderful experience it has been to now find a family primary APRN in Scott Hayles and Nurse assistant Crystal. I was seen as scheduled and a determination had been made to request an MRI. They recognized immediately that the urgency …
I started going to Mosaic in Gladstone & was so happy with my NP that I followed her to Shoal Creek. She is kind and passionate and listens to what I have to say! All the people there have always made me feel important when I was there, it …
I had came to the e.r. one night and told I had chicken pox, next night still high fever was asked by several doctors nurses ect if I was a IV drug user. …no no no they admitted me not listening to the pain I was in on top of flu like …
This hospital scams elderly people, my dad was one of them. It is sad that you think the hospital would do the right thing since they have been under investigation for charging people to much. Ok I talked to Kim at Mosaic Hospital and she …
Friend broke his ankle/foot, and from the time we entered the facility we were treated with the up most respect from all the departments. When we first arrived in the Emergency Room, they were ready to help, and made sure we had everything …
Dr Dustin Miller and Dr Adrian Chen and there nurses are outstanding. Dr Miller is by far one of the best doctors I have ever had, he treats me with true compassion and care. Would highly recommend Dr Miller to anyone that is looking for a new primary care doctor.
I do not get to the doctor as much as I should, but the experience I had today was amazing. Starting off with a woman the staff called “mom”❤️. She was very thorough making sure all my in formation was out in correctly, and then the NPR’s …
DO NOT GO HERE! Terrible experiences! They are quick to get you in ….and hey if you are looking for prescriptions they are quick to write you one. (Even if your symptoms don’t match what the medication is for). Hmmmm….that is the kind …
Is there anything less than 1 star? 8 hours and still waiting outside of er with a heart patient transfer from the maryville hospital.
Maryville hospital called them at 12 to let them know he is on the way.
Wonderful, I’ve been seeing K. Allenbaugh for about a year now, and she is wonderful. The nurses are amazing, and I’ve seen a few other doctors, one because my doctor wasn’t here, and once for a specialty procedure. All wonderful, I even did physical therapy for 3 months with great experiences each time.
Worst hospital ever!! Had emergency surgery done at 845pm was put in an overnight room afterwards. . I told the nurse tylonal was not helping at 3am as that was all they had me on. She called dr supposedly he told her mark me as an opioid …
I’ve been here for 2 hours with a friend that has severe pain and tingling in both arms. Another lady is crying she’s in so much pain. And she’s been here longer than we have. This is totally unacceptable. If you can’t take care of patients …
Don’t try to call and set up an appointment. For one they ha 15 nurses working and the whole hospital shuts down for lunch?! When you finally speak with someone to set up an appointment, after explaining everything they will have to call …
My niece got seriously ill while we were visiting St Joseph and I took her to the emergency room. Dr, Tran, nurse Kathy and the student nurse and admitting staff were EXCELLENT!!! They took excellent care of her. Thank you so much
Was sent from urgent care to have further imaging for possible appendicitis. Go to the emergency room sit again for 4 hours, they had gotten my name and someone’s else’s name mixed up so took them back when it was my turn. Finally get into …
There was not one but several instances at Heartland. My first visit in the hospital I contracted a strap infection. My second stay was to get rid of the strap infection I picked up there. I had 8 surgeries to get rid of it. The doctor …
This was one of the most professional hospitals I have been to, and I am in healthcare. My family member was listened to and cared for by genuinely nice people, who were knowledgeable and helpful. Clean facility. And you can just tell everyone loves working here.
I go into the hospital for Carpal Tunnel Surgery. I get sent home with MRSA in my hand, I go back to the ER and get admitted to spend my 50th birthday there. They send me home with a home health nurse who pops by, slaps an IV in me, …
I’ve been here in urgent care twice and at the primary care clinic. They were professional and friendly. They took my insurance which was an issue at other places. They were thorough in their assessment and treatment. I got an appointment within 3 days. I’ll definitely be going back and continuing my care here.
If I could rate 0 stars I would.. having an asthma attack currently, been here for almost 2 1/2 hours on a SLOW/DEAD NIGHT… I would have rather drove to KC and back tonight than to have ever gone here HAD I KNOWN IT WAS THIS …
Everyone has their own experiences if you are a negative person you likely won’t have a good experience no matter what they do. Actually, you can have a bad experience depending on which hospital you choose. My experiences here have always …
I work in emergency medicine in KC. Took my 10 year old daughter to ER with abdominal pain and confusion. Had to ask to be triaged after waiting 30 minutes. I understand that it may not be possible to get us back in a room, but not triaging …
I’ve always had amazing care here. I have my regular care team here and have had two surgeries. My son was born here. The ER is usually timely and they take good care of me. I’ve seen some low reviews on here and I wonder what has happened to them.
Lately moved to this area. Needed a total hip replacement. Dr. Brian Duncan performed surgery Oct 23. Six hours after post OP the nurses got me up with rehab beginning the next morning. The nurses, rehab staff and all others I dealt …
Great experience as always. I have had APNP Sarah MillerSell twice before and I can’t say enough nice things about her. She is really great and her staff works well together. I feel like she gets right to the punch and she make sure you …
When I took my wife in a for fall landing on her tailbone the er seemed more disinterested in resolving her issue than they did on getting on to other more “fun” cases even though patient load was low at the time..today two weeks later she …
An excellent experience. Triage was attentive, registration was private and did not delay care. Nurse Ilya and Dr Simpson were friendly, very competent, and kept me informed and very comfortable. The ER was busy on this night (my brother …
I visited here from Minnesota and it was the absolute worse experience of my life. As a medical assistant myself I was appalled. To begin with they left the doors of my room, provided no patient privacy and did not knock before entering. …
This place doesn’t even deserve a star…..was in the E.R. for 5 hrs with my fiancé,because her doctor advised we go to their due to the fact that the doctor said she could of been having a mini stroke. They are the most non-compassionate …
Good hospital for the most part. The last time I went to the ER I was COVID positive so they had me in and out pretty quick! I’ve never had any really bad experiences with this hospital. However I have family that has had horrible experiences.
A week ago today I was taken by ambulance to Mosaic. In route I flatlined, upon getting into the emergency room I was met by many nurses & doctor. Even though I was discombobulated I was aware at how quickly everyone was working to help me …
My mother broke her hip while in a nursing home was taken there they made her wait 4 hrs with no pain med before they tried to fix it. I stayed with her or she would have been alone. She wanted to vomit at one point was strapped to …
My grandma was admitted to ICU and we had the best care by our nurse Stevie. She cared for my grandma like she was her own family, she showed such compassion and kindness. She is the epitome of what a nurse should be. Thank you Stevie …
If I could rate this place a 0 I would! They have horrible wait time. They make very sick people wait for beds! God forbid, you pass tf out and need need medical attention immediately from their lack of response! You could freaking die and they wouldn’t care! This place needs to be investigated and thoroughly purged of its incompetence!
I have seen this hospital at it’s best moments & at it’s worst. When they were Heartland West, I had the worst nurses after I gave birth to my live Son in 1994. The nurse kept pressing really hard on my stomach to get the rest of the blood …
There were at least 50 people that waited close to 6 hours in the EM lobby to be admitted including my mother. Their services are so broken and I blame them for literally cooking my father to death with those radiation treatments
Switched hospitals and now driving 40 minutes to KC. Every single person I talked to on the phone had horrible attitudes. The scheduling desk for the office did not care about what the nurse said, they just scheduled me for 4 weeks after …
My wife is in the hospital right now and I ask if I can bring our children up to see her since she is having surgery tomorrow and I get told absolutely not by the lady on the phone because it’s only one visitor per room. What a joke of a …
Dr Hinduper is wonderful very easy to talk to but what I’ve experienced is pathetic because it’s only Mosiac St Joseph Missouri the nurses need a personal training instead of being snotty rude overbearing and arrogant there making decisions …
All I can say is unless it a life or death situation go to Kansas City. The Staff Doctors are second rate and the ER staff are in the same class. The only thing the staff are proficient at is how many procedures can we run to milk the …
Went to the er with symptoms of a heart attack. I had to wait an hour and a half to be taken back. The nurses didn’t care, security was rude and by the time they got an ekg they said nothing was wrong. This hospital was a joke. I rather just stay home and take my chances. Thank good I had my own nitroglycerin.
I had open heart surgery. I am very pleased with Drs Hodges and Schwabe. It was my time on the cardiac floor that was very unpleasant. One nurse was extremely rude and condescending. She showed zero empathy for the pain I was in and gave me …
I want to make sure I’m reviewing the right place -I was inpatient for mental health problems at “Mosaic” in St. Joseph, MO. If this place does not have an inpatient unit for psych patients, let me know, and I will remove the review. …
Care at this hospital was great until very early morning hours. Staff sat at their station talking and carrying on. They were laughing and getting louder and louder as patients, myself, was trying to sleep. It got to the point I had to ask …
I feel as if doctor harp is too busy, she did not listen to what I told her, in fact my medical records are inaccurate and incomplete. She states she performed tests on me that were not done, I guess doctors have to get their money wherever …
Had a appointment this Friday am. To get a Heart score done. Receptionist was very polite and professional. I showed up 40 minutes early, they got me in and out. The nurse that took me back talked me through every step, again very polite and professional. Made my first visit great. Great job ladies, I did appreciate it.
I had an abscess over my eye and it was affecting my vision. I’m an over the road truck driver and I first stopped at an urgent care thinking that they would be able to take care of it. Nope, the doctor referred me to the ER. I don’t have …
My husband had open heart surgery in March of 2015. I can not say enough positive comments about everyone we encountered. From the first tests through admitting and up to release everyone we encountered were friendly and answered all our …
Had my first baby here and will continue to have all of my children here. Dr. Costa is absolutely amazing! The labor and delivery nurses are incredible as well! I had a wonderful experience here when I was induced last April. Great about …
I wouldn’t give any stars if that were possible. The staff are rude and nothing is ever serious to them, no matter how severe. The ER is a scam, once you survive the 6 hour wait and get back into a room your greeted by the ugliest people …
Had chest pains and was seen promptly. Nursing care was very good. Doctor was awful. He was very stressed as was I. We had been there approximately 4 hours without seeing or hearing anything. When he came in, I admit I was stressed …
Absolutely, hands down the best experience I’ve ever had at a doctor’s office. The scheduling was available to me online, which is a huge positive for me. The wait time was zero – I was in at my scheduled time, even as a new patient. The …
Make sure you look just right. No piercings, odd colored hair…why you ask…because they are stuck back in time…they profile like I have never seen before…they are also rude and nasty. I have seen 1 nurse in the ER that wasn’t and I …
Arrived at the hospital, plaza one, with my niece and my wife, I was told I could not go in because there was a limit of one visitor. Called the hospital to ask “why?” They replied most people have a baby-sitter. Well I do not have that …
I am 70 years old, and I went to ER with broken arm. In addition I told every CNA and nurse that would listen that my right hip and lower back was preventing me from getting up and around. Finally I realized after 5 or 6 days that nothing …
WORST DR I’VE EXPERIENCED AT MOSAIC. We had brought our newborn in as new parents as she was having bursts of not breathing. He was dismissive and treated us like we were complete idiots. The nurse was kind hearted and helpful, wish we could’ve left the experience at that.
Very stressful womens health environment, nurses seem rushed and therefore rude. Almost worth it to drive to Kansas city. Was forced to give one star, they did not earn it.
We were there 4 days ago for a very simple procedure for kidney stones. Everything was wonderful, until tonight. Took my husband to the ER with excruciating pain and had to leave, because it was a 4 1/2 wait. The emergency room was packed, …
Great doctors; great staff. I try to get all of my medical issues resolved here. Having all my doctor visits & minor procedures done at the same place in a shared data base makes a lot of sense.
Honestly my nurse was the most dismissive. I understand that my issue wasn’t life changing for him and I’m sorry my pain didn’t equal something more exciting but wrapping an ace bandage so loose that it bunches and slides completely away …
The wait was a bit long but it was super busy. I had outstanding care from staff,nurses, and the doctor. Excellent bedside manner from the doctor who was very compassionate. My nurse was amazing and made sure to inform the doctor if I was uncomfortable and up to date on the follow up care.
The ER is a joke. You bring someone in that is in pain doubled over and crying from pain and they have them sit in the waiting room for 4 hours. Finally get back to a room and get told we will give you pain meds. They give the strongest …
July 21, 2021. 74 year old mother-in-law went into the emergency room. Waited over two hours in the ER, then three hours back in a room for help and ended up getting zero help. The hospital had no doctor for the ER. Had to wait till the …
If I could give less I would! My son came to the ER with lower back pain. I thought it might be a kidney infection or maybe a stone. He was triaged and told the nurse his level of pain was a 8! After 3 hours he was told by the nurse she …
Went there with Chest pain after being told by urgent care that is where I would have to go to be evaluated for possible heart attack. They got me back quickly… did an EKG, blood draws, and chest X-ray. Then I sat in the waiting room for …
My son and I arrived at 445pm Monday night, my son fractured his ankle, and was crying in agony. I had him in a wheelchair, we waited forever, no one offered him ice or anything. After listening to my son cry for what seemed like forever, …
My wife had a serious reaction to chemotherapy drug and was transferred to ER by ambulance. I watched as the ambulance paramedics take her into the ER. I went in to the ER desk and told them the situation. I was told that she had not been …
There is not enough room in here to detail the fiasco that was the emergency room last night (Dec 20, 2021). Suffice it to say that the mental health care system at Mosaic is not anyplace I would ever take my mother to ever again. My mom is …
I recently brought my gf into the ER because she was experiencing a severe case of strep throat. What should have been a quick 30min to maybe 1hr visit turned into 7hrs. Absolutely and unequivocally terrible hospitality and care for patient …
Our experience during my grandfather’s lengthy hospital stay was made much more hurtful by Palliative Care NP Katie. Within the first 5 minutes of meeting her and trying to ask questions (she cut me off anytime I asked a question), she …
My husband is a a handicap patient, and he has been waiting to be seen, at Emergency Room for 6 hours now, seated in a wheelchair. He doesn’t have COVID, however he has been exposed to it, “thanks” that nobody has called him inside yet. He …
The ER receptionist ladies were very rude. My friend was having very serious muscle spasms and required two people to help her get into the waiting room. One of the nurses promptly yelled at me that she was only allowed one visitor and that …
My daughter was sitting in the waiting room for 4 hours. She was possibly Covid 19 positive I wasn’t sure. The nurse took the swab test for Covid 19 we waited in the waiting room for 4 hours. I asked the woman at the ER desk how much …
I had an umbilical hernia removal surgery 6/4/2020. They gave me so much medicine apparently before I went in before surgery as well as I hadn’t slept much for the 2 days prior as I was nervous about surgery, that I slept all through the …
Wife went to urgent care for an abcess, and they sent her home with ibuprofen. 3 days later she is being admitted to a different hospital for surgery because the pain is killing her and infection is spreading through her body. Thanks for …
They send you out a survey to evaluate their performance. If you write any comments, it will not submit them. It starts off by indicating that you need to put your birth date in using eight digits. Not correct. You need to put six. This is …
I came here 3 times for side pain that ran to my back. They kept telling me it was stomach acid. They didn’t do anything but draw blood and hook me up to a I’ve for fluids. I went to center point in independence mo and it was gallstones. …
If I could post less than one star, I would. This place is absolutely awful. They don’t care for barely any of their patients properly, one of my family members included. They outright ignored her while she was in the ER requesting help, …
This place is an absolute joke of a hospital. Please read all of these other comments if you’re curious about going here. Brought my brother in for extreme abdominal pain and they could care less to help him. We’ve been I’m a room for 2 …
If you enjoy having the absolute bare minimum of care, this is your hospital! Honestly, I would rather go to a vet to be treated than go here. My mother was released less than 24 hours after a knee replacement. She was released without …
We had a good delivery here. There was some miscommunication issues. But overall the care I received was great. Having a male nurse in maternity was extremely uncomfortable for me and since I was already there, there was nothing I could do …
Hi my grandma was in the hospital, it was a VERY stressful situation with only minutes to spare to get her discharged and on her way to her new care facility (see we had no where for her to go if we were unable to make it in time for them …
Was here going on over 4 hours. ….severely lacking in response and courtesy….rude people …..it’s almost like that scene out of the movie “12 Monkeys” the ONLY reason I came here was because it’s in the same town. But I will not ever come …
I am here now and I have waited over 5 hrs. I asked if I could do a hot and I mean hot shower because that seems to help if you can get in and try it. Me getting asked are you sure I want to do rhis. I have a headache. Why would someone ask …
Do not come here! Take care he extra dive to kc! The people are awful and truly don’t care about your health. They care more about being on their personal phone!
I have always gotten exceptional treatment in the past but NOT this time. Waited for 5 hours to be seen. My daughter had been in a car wreck and totalled her car. No one even looked at her for almost 5 hours! She had severe head pain, a big …
My Daughter Angela is starting her first Chemo Treatment Today ! and as a Father I hope that She will be comforted thru this Staff . God only knows the fear she has !!!
If I could rate 0 stars I would. My mother went in this morning with a massive headache that no amount of medication would touch, along with other worrisome symptoms. She was in tears. This was not her first time experiencing a headache …
The ER has some very rude and disrespectful RN’s and front desk workers.
One of the nurses didn’t ask for my name or date of birth until after taking labs.
The nurses and staff were pretty good people but their billing department is got a lot of room for improvement they have charge charge me for stuff I didn’t get they didnt send the bill to the insurance company until I said something to …
If you have kids watch taking them here. The Dr.s treat you as if you’re a horrible parent, and God forbid if you accidentally kick the side of the bed and scare your little one. They immediately request a MRI and when it comes back …
My husband is currently in the hospital with post surgical staph infection and has not had his light answered for two hours. He is needing pain Medicine and his iv removed and his nurse shut the door after she shut the light off and did not respond to his request.
Came in to be seen for my kidneys, sat in that waiting room for 3 hours til I finally said screw it I’ll go to urgent care! They let a guy be seen without any seriousness what was goin on with him! A belly ache compared to kidney …
My poor 68 year old diabetic husband sat in the waiting room for 2 hours without being seen, having come in with an extremely elevated heart rate and pain in his chest. No apologies, no compassion, no concern, just wait. We finally …
If I ever must be admitted to any hospital again, I want it to be Mosaic Life Care in St. Joseph. Their care was superior in every way. If given a choice, they are the only hospital I ever want to return to. Special thanks to Dr. Ramos for …
I am absolutely ashamed that a hospital would make a pedatric patient wait several hours to be seen, when they are in severe pain, can barley breath. There should be adequate triage so that does not happen. Avoid this ED especially if you …
Very poor health care given. Extremely rude and doesn’t know how to properly speak with patients who are going through a crisis. Dropping patients in surgery and lots of miss diagnosed patients. Not sure why they went into this field if …
My father is having back surgery. The nurses, doctors, and staff were amazing and incredibly supportive. They have dedicated guest services that help you during your wait and update you on progress on surgery. The cafeteria is …
Profesional and gets you in and out. Also answers any questions you have
This place is not even capable of scheduling appointments, trust them with our care?
This hospital has always been a blessing to me.
Great Doctor Day!
Staff was very helpful and friendly.
Very clean, professional, and friendly location for emergencies doctors visits and surgery
Didn’t even see my daughter. Just terrible.
Friendly staff.
Amazing hospital we are fortunate to have in Saint Joseph.
Beats the hell out of any doctors office I’ve ever been to.
They’re keeping me alive, unlike Rebecca Norman’s grandma.
The nurses on the mental floor are very lazy. It’s very upsetting
They do their very best to get you well and back on your feet again
These people are trash
My wife is stuck in the ER they claim they have no rooms for her.
Love Love! Kathryn Allenbaugh, Down to Earth, Very thorough but Quick as well!
Only hospital in St. Joseph Missouri
Very nice place. Nurses and staff very pleasant
Visited a hospitalized friend. No interaction with any staff. Hospital seemed clean.
I’ve been waiting for my CT results for over a week and it’s ridiculous because it might be serious.
You guys make me sick my sister went there and you guys didn’t help her at all . Wouldn’t feed her because she wasn’t up at 430 to eat and then sent her home two days later
I love my Dr. and his staff are caring and professional.
I was very ill and staff was very kind, caring and attentive.
my experience here is something I would prefer to talk to someone privately about. but let’s just say it was horrible.
Very professional place for quick medical care, and staffs are very friendly as well.
Clean environment, courteous staff. Easy to get an appointment at the same day.
Some very special nurses
I only have an issue with the liberty location they don’t reply to messages. Platte city the normal office I go to always responds quickly.
Was born there may 311967 premature 3 months before timo now 48 years later I’m grateful thanks to the staff of 1967
Gave me a combination of drugs known to cause horrible side effects, didn’t say a word about it to me. …
Great Diabetes Class.
Contacted a staph infection while having my baby delivered. Dirty! Will NEVER return.
Heather M. in scheduling was very patient and professional in setting up my appt. GREAT SERVICE!!
They have saved the life of my wife twice, and she loved the service she received!
Most of the people that work there do a very good job at patient care.
They always take there time, and have always seen me for emergencies. I’ve never been let down!
Absolutely a wonderful medical care Center. Very unique and overall a great envoirment.
Staff was good, the place is filthy though. Mainly the floors around the room entrances. Rooms 3200’s. Mop and water.
If I could give you less stars I would. You do nothing to help. You made the problem worse. This whole system is trash..thank you for nothing.
Went for MRI
My tech was very professional
& friendly …
My father went there for a scheduled surgery, everyone was very welcoming and helpful.
I don’t really know why they took to long to take care the patient, I think they don’t care about the patient there !!!
Mosaic Life Care is a business. I’ve written a letter of complaint with no response, so I’m writing here. Missing Heartland.
It doesn’t feel like a doctor’s office and they’ve always got me in and seen by the Dr. very close to my appointment time.
Great people great doctors
Been sitting in ER waiting room with a friend who has a head injury for over an hour. No one has asked how he is doing or if they can do anything to help
Employees are friendly and it is kept clean.
Best doctor I’ve ever had. Very fast service. Doctor seems to really care about you
Upsetting encounter with my one year old child. Will avoid at all cost from now on if not borderline dying.
Very bad experiences there, staff have no idea what they are doing when it comes to appointments. I would recommend going here only if it’s an emergency, otherwise drive to KC.
Great, friendly staff. Quick in and out for the urgent care. Overall just a great experience.
Always there to help in so many ways!!! Thanks to all of you
Best care ever here every time
Best doctors and nurses. I highly recommend them from ER to Cancer care #1 in my book
My husband got fast, effective treatment for his stroke
My Mother get the best care in this wonderful and professional place! And the Doctors and nurses are very nice and treat you with respect.
Just don’t do it.. everything is super slow and everyone was truly horrible except one. What a joke. I’m even going to cancel my specialist appointment after seeing this circus. 💩🤮 …
TOOK MY 16 MONTH OLD SON TO ER AFTER HE HAD A SIEZURE. TOLD ME HE HAD AN EAR INFECTION CAUSING HIS SEIZURES. THEY RAN NO TEST WHAT SO EVER AND ONLY LOOKED AT HIM FOR 5 MINUTES. TOOK HIM TO TWO DOCTORS PAST TWO DAYS WHO SAID NO SIGN OF EAR …
I love the way the staff treat you. It is Very clean. I like that they have everything you need like x-ray MRI and CT.
very clean everyone had their masks to prevent covid19 very helpful
Er good. The hospitalist are bad. Treat you rude. Mean without feeling caring or concern regardless of how it makes you feel.
They have some nice staff but, be prepared for zombie debt, every one i know who goes here pays there bills and still gets collections notices for stuff they already paid in full anyways. KEEP YOUR RECEIPTS!!!
RN Brad in the ER department is absolutely amazing at his job and goes above and beyond to help. Thank you.
Took over three hours to print discharge papers how can some parts of hospital be so bad would rate 0 stars for fifth floor feel sorry for anybody on that floor
Been here a lot for, the staff has always treated me with respect and I’m very grateful to have such a good hospital near by.
The very best care ever… It really angers me to read other post of people complaining about their visit here. I just don’t see what they see. Heartland is the best in all areas, period…!
So my husband had surgery on Monday got to his room took forever then they didn’t hook his pressure hose up it was 10:30pm before they got him a spirometer to use to keep his lungs clear that was 6 hours after surgery nurses have been ok at …
I have always been told to go to mosaic life care and it’s facilities and support our local hospital. Last week I needed a covid 19 test so I called my mosaic primary doctor and was told that it would take 2 days to get results back. I went …
Pathetic knowledge and treatment available! I would advise you not to use this place, especially if it is something serious! Thanks for letting me say my piece, my wife is in a lot of pain!!! Bernie Cockrum
Amazing staff, my husband received excellent care by everyone from the person whom cleaned the room to the doctors, nurses, techs and volunteers. Highly recommended.
Went in at 4:42pm daughter had a laceration to her inner cheek and a hole in her lip. 2 hours later we are still waiting to be seen, but hey what the he’ll the staff was nice right
Employer cafe..the seating area and lounge is fantastic. Flat screen tvs in booths, massage chairs, an arcade…very nice place for employees to eat or chill or both!
Went to the emergency room on the 26th was given an antibiotic had to go back on the 1st and be admitted and put on a IV antibiotic with a steroid the whole two and a half days that I was admitted in there I barely seen a nurse I didn’t get …
The staff were very nice and helped me along, but as someone who came in because of debilitating panic attacks, vomiting blood, and constant nausea, I expected to maybe be given anything that could help with one of those issues, but here I …
I’ve been here for 5 hours and have not been informed of anything regarding my health. Tried giving me shots for an illness they were still waiting on results to find out if I even had it. Update: was discharged and told they will call me within the next few days for my results so.. RIP
Care for my father-in-law has been top notch! The nurses have all been wonderful and hospital staff has been more than amazing.
Long wait times. Lady at the front desk wouldn’t correct a doctor’s note for me to include the day I got sent home.
When you make an appointment and are told they are not honoring apt times they should expect one to be upset. I busted my butt to get here and am sure had I shown up late they would have told me to come at a later day/time. Time …
PLEASE GO TO KC HOSPITAL IF YOU NEED HELP. THIS GIANT GARBAGE CAN A BUILDING HAS DENIED EVERYBODY I KNOW WHO’S GONE THERE ASKING FOR HELP. My father cut the back of his ankle open so badly he cant feel his foot or even move it at all. THE …
The people that work there (except doctors) are very nice PPL. But being nice doesn’t save your life. I have went there for 40 plus years and they have never done there job right.
Social worker Rachel Rohlfs will not return calls or respond to emails from Public Administrator who is Guardian of the patient.
Horrible experiences here with my children. Doctors are very hit or miss on quality. We had a couple good doctors and enough bad that we will be taking our care else where.
My wife went in for surgery, she was admitted to a room and the it took over an hour for someone to come in and get her information and then another half hour before she got the antibiotics that she was needing, but after that all was good …
After registering with the nurses, hours pass before they give you any attention, no matter your condition, there are always more than 40 people waiting for more than 4 hours at least.
I have had no complaints from my visits and stays here. They seem a bit short staffed in nursing but I think that is everywhere.
my mom was supposed to have emergency surgery today for her hand. I was getting ready for it and they called a hour before we was supposed to get there and said there are scheduling it for Friday. now how is that emergency surgery this place is a joke fr
They were wonderful. The staff was professional and warm and friendly at the same time. Dr. Chen was very kind. It was a great experience to feel so well cared for in at this lovely facility. Thank you!
We use this location for our family doctors. The service is good and the staff is friendly. Sometimes the wait is long which can be annoying if you have an appointment.
Clean / great drs and Nurses as well as all employees at information desk.and good cafe area and free coffee
I would give this a one i i haf ONE GOOD experince with ONE women who drew my blood. The rest of the nurses were judgmental and the doctor would dicuss personal information with the door open! It was upseting how many ppl he did that too. Im only here for workmans comp but i wouldnt come here if i was on my last breath
Didn’t even want to give a single star. My son’s 7 month old nephew was there with a fever. He has been exposed to covid 19 and was told it will be a 7 to 10 hour wait to be seen. Wendsday of last week I left work because of intermittent …
Mosaic ER – Inefficiently ran, no empathy from staff, the support staff seem to have little to no knowledge of responsibilities. In the past 73 minutes only 5 patients have been triaged. We moved to the area 4 years ago and was warned by …
This hospital does not staff for emergency cardiac procedures. Although they claim to have an on call physician they do not come in on Friday night. They charge for services that were not provided and falsify records to cover negligence.
Do everything in your power to avoid going to any Mosaic Life Care location unless it’s a true emergency. If you encounter unexpected financial hardship and cannot pay for services rendered at one of their hospitals you can expect: …
Many things to like about this place but the best is getting seen when your appointment is. You can go on lunch break and not be late. Dr Dustin Miller is maybe the best Dr I’ve been at ever.
I wish I could give a better rating for this place, every single thing was just perfect on my mind, upon arrival I was helped within seconds, had the best ER nurse..ABBY who stayed with me and kept me calm the entire time…I really can’t …
I used to hate Mosaic, then I met Scott Hayles and he is sooooo amazing. He has listened to all of my concerns and is super friendly. His nurses actually do return ur calls! So far im going to stay there. He is awesome!
Dr. Norman Baade is the worst dr I’ve ever encountered. He is a pain management dr and I would recommend no one ever see him. He is the most uncaring callous human I’ve ever seen. He has no compassion for his patients. If you ever need a pain management physician do yourself a favor and don’t go to him.
It’s so peaceful, and beautiful. The nurses are very welcoming and they got me checked in super quick! My Dr. is so sweet that I changed my primary Dr. to Mosaic.
Had bypass surgery about 10 years ago, I survived and was taken care of fine. Had hernia surgery this past May and so far it has worked out except for a small lump in my upper abdomin?
DO NOT EXPECT COMPASSION OR KINDNESS FROM THIS HOSPITAL….. my son in law took my daughter into the ER of mosaic recently and the sat her in a wheelchair in the er lobby then they did nothing as she sat there shaking uncontrollably, …
My wife and I have both had occasion to use the services of Mosaic at Shoal Creek–she broke a shoulder (don’t ask) and I had a severe case of laryngitis, followed by a dog bite (not related). In each case we were quickly seen, accurately diagnosed, and treated. Normally in and out in an hour or less.
My uncle sean kelley passed away on my birthday 11-7-2018. This has been a stressful day for me.
But, I wish I was the president of the United States, because I would give each …
So far they really do seem to be doing everything they can to help fix or find out what all is going on. Some nurses are nice others seem rushed the room we’re in is small but I guess the new side of the hospital has better rooms with showers in bathroom
I stopped going to Mosaic after the bills started coming. They overcharge & their fees are outrageous. I have received a bill for $400+ for a follow up, showing that I saw 2 doctors, when all I saw during the visit was a nurse practitioner …
They always took very good care of me! The nurses are always very nice. I had two surgeries at this hospital. The doctors knew exactly what they were doing!
Great staff and care given. They provide both urgent care for obvious reasons of not being able to wait for days for an appt or a more emergent issue as well as primary care providers&specialty docs that come on certain days. Very accommodating.
The worst ER doctor ever! The nurses and emts were excellent. Dr. Louis Jamtgaard needs to figure out that just because my symptoms don’t fit into his little box, that I am not making them up! Also, don’t treat me like a criminal on drugs …
I had an infection, was very weak. The Dr refused to do paper work resulting in my loss of employment. Also prior I had scheduled blood work but when I showed up for the appointment.. It was never entered into the schedule. Pretty building though
Our son was recently born here and I have nothing but great things to say about the nurses and doctors here. Our son ended up in the NICU where he was cared for as if he was the only baby there. I noticed that all the babies were treated as …
Having been at this hospital on many different occasions I have this to say that it is a joke it doesn’t matter what is wrong they treat people with no care or consideration at all. I dread it if i need to go bc I know that I am not going …
If I were bleeding out, I wouldn’t risk going here due to an extremely high chance of acquiring staph. infection. Also, they screw anyone they can with bogus, ambiguous billing language, of which I am fairly certain the Consumer Protection …
I needed a primary care physician so I chose a provider at Mosaic North Clinic. When I went in for my appointment, I was appalled that these “professionals” did not bother to get my health history or even a family history. The impression …
Waited 5 hours in the emergency room with my wife, 4 to 5 people came in and out with simular issues as my wife did, not given any expectaion as to when shed be seen, when theyd know anything. More of a joke then emergency room. Take the hour to drive south to KC, you might have a better chance there.
The receptionist I just got off the phone with is incredibly rude. I’m normally really patient person and unfortunately I meant to call a different clinic by accident I dialed this number. I asked to see if I can make an appointment and …
Worst ever !! Had to go there because of chest pain. Got checked in then sat in waiting room for 2 hours. There were people who had been there for much longer. Didn’t want to go there but was working there. Left and went to NKC hospital. Got right in. Screw St Joe hospital !!!!!
Got my Covid vaccine at their community site. Well organized, clean, staff was wonderful and got me in and out in a half hour. They should be very proud of the great way they are handling the vaccine administration.
Brought my grandfather in for a post-surgical problem that was easily diagnosed by Dr. Simpson’s clinical exam and confirmed by testing he ordered. The doctor involved him in the plan of care and admission orders were in much faster than average for the NWMO area
I’m not the kind of person who wants to place bad reviews, but I took my 2.5 year old daughter to the Urgent Care here after she rode her strider into the wheel of my parked car and injured her arm and shoulder. When asked about her …
The Emergency Room practices and procedures need to be reviewed. The staff was pleasant. The wait is ridiculous. 8 hrs later and I still had not seen the doctor so I left.
Wish I could give it negative stars. I owed a bill to a pathologist. I paid it. One month later, I get a bill for the same thing. I called and was given an excuse. Now today, a full 6 weeks after paying my bill I am getting a notice that my …
Worst experience I’ve ever received from a doctor. Went with breathing issues, was getting admitted by er doctor, another Doctor (Dr. Parker) came in and asked what was the real reason I was there like there was something else that wasn’t …
Billing and their collections company Northwest Financial do NOT tell you the whole truth. Northwest Financial told me I only owed $600 then it was no you have different accounts and now that I have gone to the hospital it went from “we …
My son had a 1:30 appointment for a simple TB test. We waited in a room literally until 3:30 and had to leave for work. They finally noticed at 3:45 and were called to come back Monday at 1 for the test. He was to follow up on Wednesday for …
I had carpal tunnel surgery 6 weeks ago and stil having complications due to glue was used instead of sutures and it came off the 2nd day after surgery that left my incision open and got infection. Not real happy with the decision of using the glue. It was used on only 3 of us and didnt work on
This is my first time coming to this emergency room. Been here over three hours. Came because I was coughing up blood from pneumonia. Sure hope I don’t have a clot my wife is going to be rich.
A healthcare network so awful they had to change their name.
My wife had a severe reoccuring fungal infection, which she set up an …
I have had nothing but great experiences at Mosaic Life Care. I used to go to the Liberty Clinic and would wait for an average of 1 hour before I would see a doctor. Mosaic there is hardly a wait, the staff is great. I highly recommend them.
My first experience at Mosaic was Great! My son had Poison Ivy and they jumped all over it. Then when my step daughter had pains from stomach I told her to go to Mosaic. That was a BIG mistake!! She arrive at 3:45 PM right before they were …
I went to the emergency room and they made me stay over night so I could have tests ran on me the next morning and then at 4pm the next day (with no communication or anything having been done to me) I threatened to leave because I hadn’t …
Our first experience here was terrible, and it will be our last visit here. The staff is rude, and unprofessional. Not a single person there listened, including the surgeon. She was scared and wanted answers to which no one gave her any. …
If I could give them a -0000000000000000 a million times I would. My mother was at this hospital one year back when she had to do a colonoscopy Dilation The nurses are “ok” Atleast the once that we’ve had to deal with anyways . These people had the nerves to Send my mom to the collector when she had financial assistance. TERRIBLE!
Day 1. .Traveled from KC to see my son who was life flighted to this facility on critical condition. ICU nurse would not let us in to see him. I work at a hospital in KC and would NEVER deny access to a family member no matter what. we …
The only reason I am giving this place a star is because Google is making me. The Healthcare itself was ok. But they can’t seem to get the insurances billed correctly along with the fact that both times we have gone there they never sent a …
Haven’t been able to keep food down for 3 days with diarrhea and horrible stomach pains. I finally go to the ER due to the fact every single time I go they charge me a million dollars and shockingly tell me they don’t know what’s wrong with …
Our family doctor moved here recently so of course we followed him. This place has EVERYTHING! From cooking classes to physical therapy. It’s a very serene concept and relaxing. We have used the Urgent Care on more than one occassion and …
This hospital falt out denied me care front desk from everyone in there was rude. Didn’t want to listen to anything I said. All they wanted was an x-ray wouldn’t do anything for me, it wasn’t life threatening according to them. No treatment …
Our care was fantastic. Our Dad had a heart attack on the interstate driving through and their quick response is the single only thing that saved his life.
I love Mosaic!!! My Dr is actually a nurse prectioner and he is awesome. His name is Scott Hales he has taken good care of me and listened to my every concern and address them!!!!! I can’t wait until my mom and dad move here so I can get them in as well.
Bring my son in for mental health evaluation because he gets in trouble and I get treated like the bad guy. Not allowed to leave so I dont get to eat or sleep and my son gets to eat and sleep whenever he wants. Seems fair. I just feel like …
Some of the doctors are rude and not polite at all. I came in because I was shaking really bad and blue. They made me wait in the waiting room for an hour before they put me in a room then tell me I’m sick but I don’t have a fever,then come …
My husband was involved in a mortorcycle verses deer accident on july 10, 2016 and was life flighted to your hospital. This in my opinion, patients wife, was the worst care provided in my life experiences. I would not recommend this …
I waited to be seen for 2 hours. I walked out!!! This city needs MORE hospital’s. Won’t be back
I went to the ER Friday evening, 12-18-20. Everyone was caring, friendly & helpful. I had to stay, to have IV’s of antibiotics. On the second floor, I got to go home Sunday afternoon. I want to thank everyone who cared for me during my time there. I truly appreciate every single person that cared for me. Thank you all so much ❤️
The doctors and staff are very caring. I cant tell you how thankful I am. I did go to KU for exam for an issue, the doctor never examed me. He did schedule me for a procedure the following month. I thought I would try Mosaic, was able …
Went in for a medical procedure at the surgery center, and was a little nervous. The friendly and knowledgeable staff were very comforting and assuring. They took good care of me, just as they said they would. Arrived feeling uneasy, left with a smile. Great place for medical care.
Have Dr Dustin Miller as my treating physician. Excellent care, great follow-up by staff, professionally run. Left Meritas Health Systems because of poor follow-up and inability to have timely appointments with the Doctor. If you don’t get reasonable service from a provider, go to someone who wants your business.
My daughter goes to college in Atchison Kansas and was transported to Mosaic Life Care by ambulance and placed in ICU for 2 days. I cannot say enough about how great this hospital is and staff was amazing. I thank them for everything they …
What a wonderful experience it has been to now find a family primary APRN in Scott Hayles and Nurse assistant Crystal. I was seen as scheduled and a determination had been made to request an MRI. They recognized immediately that the urgency …
I started going to Mosaic in Gladstone & was so happy with my NP that I followed her to Shoal Creek. She is kind and passionate and listens to what I have to say! All the people there have always made me feel important when I was there, it …
I had came to the e.r. one night and told I had chicken pox, next night still high fever was asked by several doctors nurses ect if I was a IV drug user. …no no no they admitted me not listening to the pain I was in on top of flu like …
This hospital scams elderly people, my dad was one of them. It is sad that you think the hospital would do the right thing since they have been under investigation for charging people to much. Ok I talked to Kim at Mosaic Hospital and she …
I would give 0 stars if possible. The wait is ridiculous. I will not go back. I will drive to kc next time
Friend broke his ankle/foot, and from the time we entered the facility we were treated with the up most respect from all the departments. When we first arrived in the Emergency Room, they were ready to help, and made sure we had everything …
Dr Dustin Miller and Dr Adrian Chen and there nurses are outstanding. Dr Miller is by far one of the best doctors I have ever had, he treats me with true compassion and care. Would highly recommend Dr Miller to anyone that is looking for a new primary care doctor.
I do not get to the doctor as much as I should, but the experience I had today was amazing. Starting off with a woman the staff called “mom”❤️. She was very thorough making sure all my in formation was out in correctly, and then the NPR’s …
DO NOT GO HERE! Terrible experiences! They are quick to get you in ….and hey if you are looking for prescriptions they are quick to write you one. (Even if your symptoms don’t match what the medication is for). Hmmmm….that is the kind …
Is there anything less than 1 star? 8 hours and still waiting outside of er with a heart patient transfer from the maryville hospital.
Maryville hospital called them at 12 to let them know he is on the way.
Wonderful, I’ve been seeing K. Allenbaugh for about a year now, and she is wonderful. The nurses are amazing, and I’ve seen a few other doctors, one because my doctor wasn’t here, and once for a specialty procedure. All wonderful, I even did physical therapy for 3 months with great experiences each time.
Worst hospital ever!! Had emergency surgery done at 845pm was put in an overnight room afterwards. . I told the nurse tylonal was not helping at 3am as that was all they had me on. She called dr supposedly he told her mark me as an opioid …
I’ve been here for 2 hours with a friend that has severe pain and tingling in both arms. Another lady is crying she’s in so much pain. And she’s been here longer than we have. This is totally unacceptable. If you can’t take care of patients …
Don’t try to call and set up an appointment. For one they ha 15 nurses working and the whole hospital shuts down for lunch?! When you finally speak with someone to set up an appointment, after explaining everything they will have to call …
My niece got seriously ill while we were visiting St Joseph and I took her to the emergency room. Dr, Tran, nurse Kathy and the student nurse and admitting staff were EXCELLENT!!! They took excellent care of her. Thank you so much
I couldn’t write a review specifically for the Highland Plaza location. So the 3 stars is for the average between Highland Plaza and Shoal Creek. …
Was sent from urgent care to have further imaging for possible appendicitis. Go to the emergency room sit again for 4 hours, they had gotten my name and someone’s else’s name mixed up so took them back when it was my turn. Finally get into …
There was not one but several instances at Heartland. My first visit in the hospital I contracted a strap infection. My second stay was to get rid of the strap infection I picked up there. I had 8 surgeries to get rid of it. The doctor …
This was one of the most professional hospitals I have been to, and I am in healthcare. My family member was listened to and cared for by genuinely nice people, who were knowledgeable and helpful. Clean facility. And you can just tell everyone loves working here.
I go into the hospital for Carpal Tunnel Surgery. I get sent home with MRSA in my hand, I go back to the ER and get admitted to spend my 50th birthday there. They send me home with a home health nurse who pops by, slaps an IV in me, …
I’ve been here in urgent care twice and at the primary care clinic. They were professional and friendly. They took my insurance which was an issue at other places. They were thorough in their assessment and treatment. I got an appointment within 3 days. I’ll definitely be going back and continuing my care here.
If I could rate 0 stars I would.. having an asthma attack currently, been here for almost 2 1/2 hours on a SLOW/DEAD NIGHT… I would have rather drove to KC and back tonight than to have ever gone here HAD I KNOWN IT WAS THIS …
Everyone has their own experiences if you are a negative person you likely won’t have a good experience no matter what they do. Actually, you can have a bad experience depending on which hospital you choose. My experiences here have always …
I work in emergency medicine in KC. Took my 10 year old daughter to ER with abdominal pain and confusion. Had to ask to be triaged after waiting 30 minutes. I understand that it may not be possible to get us back in a room, but not triaging …
I’ve always had amazing care here. I have my regular care team here and have had two surgeries. My son was born here. The ER is usually timely and they take good care of me. I’ve seen some low reviews on here and I wonder what has happened to them.
Lately moved to this area. Needed a total hip replacement. Dr. Brian Duncan performed surgery Oct 23. Six hours after post OP the nurses got me up with rehab beginning the next morning. The nurses, rehab staff and all others I dealt …
Great experience as always. I have had APNP Sarah MillerSell twice before and I can’t say enough nice things about her. She is really great and her staff works well together. I feel like she gets right to the punch and she make sure you …
When I took my wife in a for fall landing on her tailbone the er seemed more disinterested in resolving her issue than they did on getting on to other more “fun” cases even though patient load was low at the time..today two weeks later she …
An excellent experience. Triage was attentive, registration was private and did not delay care. Nurse Ilya and Dr Simpson were friendly, very competent, and kept me informed and very comfortable. The ER was busy on this night (my brother …
I visited here from Minnesota and it was the absolute worse experience of my life. As a medical assistant myself I was appalled. To begin with they left the doors of my room, provided no patient privacy and did not knock before entering. …
This place doesn’t even deserve a star…..was in the E.R. for 5 hrs with my fiancé,because her doctor advised we go to their due to the fact that the doctor said she could of been having a mini stroke. They are the most non-compassionate …
Good hospital for the most part. The last time I went to the ER I was COVID positive so they had me in and out pretty quick! I’ve never had any really bad experiences with this hospital. However I have family that has had horrible experiences.
A week ago today I was taken by ambulance to Mosaic. In route I flatlined, upon getting into the emergency room I was met by many nurses & doctor. Even though I was discombobulated I was aware at how quickly everyone was working to help me …
My mother broke her hip while in a nursing home was taken there they made her wait 4 hrs with no pain med before they tried to fix it. I stayed with her or she would have been alone. She wanted to vomit at one point was strapped to …
My grandma was admitted to ICU and we had the best care by our nurse Stevie. She cared for my grandma like she was her own family, she showed such compassion and kindness. She is the epitome of what a nurse should be. Thank you Stevie …
If I could rate this place a 0 I would! They have horrible wait time. They make very sick people wait for beds! God forbid, you pass tf out and need need medical attention immediately from their lack of response! You could freaking die and they wouldn’t care! This place needs to be investigated and thoroughly purged of its incompetence!
I have seen this hospital at it’s best moments & at it’s worst. When they were Heartland West, I had the worst nurses after I gave birth to my live Son in 1994. The nurse kept pressing really hard on my stomach to get the rest of the blood …
There were at least 50 people that waited close to 6 hours in the EM lobby to be admitted including my mother. Their services are so broken and I blame them for literally cooking my father to death with those radiation treatments
Switched hospitals and now driving 40 minutes to KC. Every single person I talked to on the phone had horrible attitudes. The scheduling desk for the office did not care about what the nurse said, they just scheduled me for 4 weeks after …
The rudest emergency room staff and security ever. I hope they get a real hospital that cares about the patients. …
My wife is in the hospital right now and I ask if I can bring our children up to see her since she is having surgery tomorrow and I get told absolutely not by the lady on the phone because it’s only one visitor per room. What a joke of a …
Dr Hinduper is wonderful very easy to talk to but what I’ve experienced is pathetic because it’s only Mosiac St Joseph Missouri the nurses need a personal training instead of being snotty rude overbearing and arrogant there making decisions …
All I can say is unless it a life or death situation go to Kansas City. The Staff Doctors are second rate and the ER staff are in the same class. The only thing the staff are proficient at is how many procedures can we run to milk the …
Went to the er with symptoms of a heart attack. I had to wait an hour and a half to be taken back. The nurses didn’t care, security was rude and by the time they got an ekg they said nothing was wrong. This hospital was a joke. I rather just stay home and take my chances. Thank good I had my own nitroglycerin.
I had open heart surgery. I am very pleased with Drs Hodges and Schwabe. It was my time on the cardiac floor that was very unpleasant. One nurse was extremely rude and condescending. She showed zero empathy for the pain I was in and gave me …
I want to make sure I’m reviewing the right place -I was inpatient for mental health problems at “Mosaic” in St. Joseph, MO. If this place does not have an inpatient unit for psych patients, let me know, and I will remove the review. …
Care at this hospital was great until very early morning hours. Staff sat at their station talking and carrying on. They were laughing and getting louder and louder as patients, myself, was trying to sleep. It got to the point I had to ask …
I feel as if doctor harp is too busy, she did not listen to what I told her, in fact my medical records are inaccurate and incomplete. She states she performed tests on me that were not done, I guess doctors have to get their money wherever …
Had a appointment this Friday am. To get a Heart score done. Receptionist was very polite and professional. I showed up 40 minutes early, they got me in and out. The nurse that took me back talked me through every step, again very polite and professional. Made my first visit great. Great job ladies, I did appreciate it.
I had an abscess over my eye and it was affecting my vision. I’m an over the road truck driver and I first stopped at an urgent care thinking that they would be able to take care of it. Nope, the doctor referred me to the ER. I don’t have …
My husband had open heart surgery in March of 2015. I can not say enough positive comments about everyone we encountered. From the first tests through admitting and up to release everyone we encountered were friendly and answered all our …
Had my first baby here and will continue to have all of my children here. Dr. Costa is absolutely amazing! The labor and delivery nurses are incredible as well! I had a wonderful experience here when I was induced last April. Great about …
I wouldn’t give any stars if that were possible. The staff are rude and nothing is ever serious to them, no matter how severe. The ER is a scam, once you survive the 6 hour wait and get back into a room your greeted by the ugliest people …
Had chest pains and was seen promptly. Nursing care was very good. Doctor was awful. He was very stressed as was I. We had been there approximately 4 hours without seeing or hearing anything. When he came in, I admit I was stressed …
Absolutely, hands down the best experience I’ve ever had at a doctor’s office. The scheduling was available to me online, which is a huge positive for me. The wait time was zero – I was in at my scheduled time, even as a new patient. The …
Make sure you look just right. No piercings, odd colored hair…why you ask…because they are stuck back in time…they profile like I have never seen before…they are also rude and nasty. I have seen 1 nurse in the ER that wasn’t and I …
Arrived at the hospital, plaza one, with my niece and my wife, I was told I could not go in because there was a limit of one visitor. Called the hospital to ask “why?” They replied most people have a baby-sitter. Well I do not have that …
I am 70 years old, and I went to ER with broken arm. In addition I told every CNA and nurse that would listen that my right hip and lower back was preventing me from getting up and around. Finally I realized after 5 or 6 days that nothing …
WORST DR I’VE EXPERIENCED AT MOSAIC. We had brought our newborn in as new parents as she was having bursts of not breathing. He was dismissive and treated us like we were complete idiots. The nurse was kind hearted and helpful, wish we could’ve left the experience at that.
Very stressful womens health environment, nurses seem rushed and therefore rude. Almost worth it to drive to Kansas city. Was forced to give one star, they did not earn it.
We were there 4 days ago for a very simple procedure for kidney stones. Everything was wonderful, until tonight. Took my husband to the ER with excruciating pain and had to leave, because it was a 4 1/2 wait. The emergency room was packed, …
Great doctors; great staff. I try to get all of my medical issues resolved here. Having all my doctor visits & minor procedures done at the same place in a shared data base makes a lot of sense.
Honestly my nurse was the most dismissive. I understand that my issue wasn’t life changing for him and I’m sorry my pain didn’t equal something more exciting but wrapping an ace bandage so loose that it bunches and slides completely away …
The wait was a bit long but it was super busy. I had outstanding care from staff,nurses, and the doctor. Excellent bedside manner from the doctor who was very compassionate. My nurse was amazing and made sure to inform the doctor if I was uncomfortable and up to date on the follow up care.
The ER is a joke. You bring someone in that is in pain doubled over and crying from pain and they have them sit in the waiting room for 4 hours. Finally get back to a room and get told we will give you pain meds. They give the strongest …
July 21, 2021. 74 year old mother-in-law went into the emergency room. Waited over two hours in the ER, then three hours back in a room for help and ended up getting zero help. The hospital had no doctor for the ER. Had to wait till the …
Staff was condescending and apathetic. Avoided palpating the abdomen even when patient complained of stomach pain. Ridiculous.
If I could give less I would! My son came to the ER with lower back pain. I thought it might be a kidney infection or maybe a stone. He was triaged and told the nurse his level of pain was a 8! After 3 hours he was told by the nurse she …
Went there with Chest pain after being told by urgent care that is where I would have to go to be evaluated for possible heart attack. They got me back quickly… did an EKG, blood draws, and chest X-ray. Then I sat in the waiting room for …
My son and I arrived at 445pm Monday night, my son fractured his ankle, and was crying in agony. I had him in a wheelchair, we waited forever, no one offered him ice or anything. After listening to my son cry for what seemed like forever, …
My wife had a serious reaction to chemotherapy drug and was transferred to ER by ambulance. I watched as the ambulance paramedics take her into the ER. I went in to the ER desk and told them the situation. I was told that she had not been …
There is not enough room in here to detail the fiasco that was the emergency room last night (Dec 20, 2021). Suffice it to say that the mental health care system at Mosaic is not anyplace I would ever take my mother to ever again. My mom is …
I recently brought my gf into the ER because she was experiencing a severe case of strep throat. What should have been a quick 30min to maybe 1hr visit turned into 7hrs. Absolutely and unequivocally terrible hospitality and care for patient …
Our experience during my grandfather’s lengthy hospital stay was made much more hurtful by Palliative Care NP Katie. Within the first 5 minutes of meeting her and trying to ask questions (she cut me off anytime I asked a question), she …
My husband is a a handicap patient, and he has been waiting to be seen, at Emergency Room for 6 hours now, seated in a wheelchair. He doesn’t have COVID, however he has been exposed to it, “thanks” that nobody has called him inside yet. He …
The ER receptionist ladies were very rude. My friend was having very serious muscle spasms and required two people to help her get into the waiting room. One of the nurses promptly yelled at me that she was only allowed one visitor and that …
My daughter was sitting in the waiting room for 4 hours. She was possibly Covid 19 positive I wasn’t sure. The nurse took the swab test for Covid 19 we waited in the waiting room for 4 hours. I asked the woman at the ER desk how much …
I had an umbilical hernia removal surgery 6/4/2020. They gave me so much medicine apparently before I went in before surgery as well as I hadn’t slept much for the 2 days prior as I was nervous about surgery, that I slept all through the …
Wife went to urgent care for an abcess, and they sent her home with ibuprofen. 3 days later she is being admitted to a different hospital for surgery because the pain is killing her and infection is spreading through her body. Thanks for …
They send you out a survey to evaluate their performance. If you write any comments, it will not submit them. It starts off by indicating that you need to put your birth date in using eight digits. Not correct. You need to put six. This is …
I came here 3 times for side pain that ran to my back. They kept telling me it was stomach acid. They didn’t do anything but draw blood and hook me up to a I’ve for fluids. I went to center point in independence mo and it was gallstones. …
If I could post less than one star, I would. This place is absolutely awful. They don’t care for barely any of their patients properly, one of my family members included. They outright ignored her while she was in the ER requesting help, …
This place is an absolute joke of a hospital. Please read all of these other comments if you’re curious about going here. Brought my brother in for extreme abdominal pain and they could care less to help him. We’ve been I’m a room for 2 …
If you enjoy having the absolute bare minimum of care, this is your hospital! Honestly, I would rather go to a vet to be treated than go here. My mother was released less than 24 hours after a knee replacement. She was released without …
We had a good delivery here. There was some miscommunication issues. But overall the care I received was great. Having a male nurse in maternity was extremely uncomfortable for me and since I was already there, there was nothing I could do …
Hi my grandma was in the hospital, it was a VERY stressful situation with only minutes to spare to get her discharged and on her way to her new care facility (see we had no where for her to go if we were unable to make it in time for them …
Was here going on over 4 hours. ….severely lacking in response and courtesy….rude people …..it’s almost like that scene out of the movie “12 Monkeys” the ONLY reason I came here was because it’s in the same town. But I will not ever come …
I am here now and I have waited over 5 hrs. I asked if I could do a hot and I mean hot shower because that seems to help if you can get in and try it. Me getting asked are you sure I want to do rhis. I have a headache. Why would someone ask …
Do not come here! Take care he extra dive to kc! The people are awful and truly don’t care about your health. They care more about being on their personal phone!
I have always gotten exceptional treatment in the past but NOT this time. Waited for 5 hours to be seen. My daughter had been in a car wreck and totalled her car. No one even looked at her for almost 5 hours! She had severe head pain, a big …
Nice, clean, friendly staff. They put in extra effort to make you think they care
My Daughter Angela is starting her first Chemo Treatment Today ! and as a Father I hope that She will be comforted thru this Staff . God only knows the fear she has !!!
If I could rate 0 stars I would. My mother went in this morning with a massive headache that no amount of medication would touch, along with other worrisome symptoms. She was in tears. This was not her first time experiencing a headache …
The ER has some very rude and disrespectful RN’s and front desk workers.
One of the nurses didn’t ask for my name or date of birth until after taking labs.
The nurses and staff were pretty good people but their billing department is got a lot of room for improvement they have charge charge me for stuff I didn’t get they didnt send the bill to the insurance company until I said something to …
If you have kids watch taking them here. The Dr.s treat you as if you’re a horrible parent, and God forbid if you accidentally kick the side of the bed and scare your little one. They immediately request a MRI and when it comes back …
My husband is currently in the hospital with post surgical staph infection and has not had his light answered for two hours. He is needing pain Medicine and his iv removed and his nurse shut the door after she shut the light off and did not respond to his request.
Came in to be seen for my kidneys, sat in that waiting room for 3 hours til I finally said screw it I’ll go to urgent care! They let a guy be seen without any seriousness what was goin on with him! A belly ache compared to kidney …
My poor 68 year old diabetic husband sat in the waiting room for 2 hours without being seen, having come in with an extremely elevated heart rate and pain in his chest. No apologies, no compassion, no concern, just wait. We finally …
If I ever must be admitted to any hospital again, I want it to be Mosaic Life Care in St. Joseph. Their care was superior in every way. If given a choice, they are the only hospital I ever want to return to. Special thanks to Dr. Ramos for …
I am absolutely ashamed that a hospital would make a pedatric patient wait several hours to be seen, when they are in severe pain, can barley breath. There should be adequate triage so that does not happen. Avoid this ED especially if you …
Very poor health care given. Extremely rude and doesn’t know how to properly speak with patients who are going through a crisis. Dropping patients in surgery and lots of miss diagnosed patients. Not sure why they went into this field if …
My father is having back surgery. The nurses, doctors, and staff were amazing and incredibly supportive. They have dedicated guest services that help you during your wait and update you on progress on surgery. The cafeteria is …