The Motorists Insurance Group operates various subsidiaries including, Motorists Mutual Insurance Company, Motorists Life Insurance Company and Wilson Mutual Insurance Company.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
471 E Broad St, Columbus, OH 43215
Mary Mullins was a great help, I now understand how to proceed with my audits. Thankyou Mary Mullins
I cannot say enough about how wonderful Lori Boyd and Tori Ward were in addressing my claim after my car was totaled by someone going through a red light. I am very grateful!
The person I dealt with directly, David Metzger, was the best insurnace person I have ever worked with on any insurance front, purchasing, claim, estimator, period. He thouroughly made sure that I was updated, understood all of my options …
Lisa Whited and Melanie Sylvester both did an amazing job. Hats off to both!!
Had the WORST experience with Motorist Mutual. I was involved in an accident in which their insured driver hit me while I was at a stop sign. He admitted fault and I have a police report. Their agent, Matt was incredibly rude and …
The worst!!!!!!!!!!!!!!!!
Great Company!
Nice people!
Garbage
Great place to work!
excellent company
Very Good for insurance …
Excellent service!
A lot of confusion, not professional at all.
very quick and very helpful
The service was excellent!
Timely and professional service.
Beautiful building. Cannot speak to the businesses inside it.
They were excellent.
Great company and great agents!
Fair and prompt settlement. Thanks, Kara.
!Outstanding organization
quick and helpful.
Great customer service and follow-up.
Atrocious
As always Katharine was extremely helpful and quick to respond to my inquiry.
We were unable to resolve the issue in one sitting.
Contacted me a week after they stopped paying for my rental car. Stuck me with a $250 bill
Will not provide valid comps for used items, Also not willing to help with any of the inspections etc…
Essence was very helpful with my commercial insurance questions!!!!
Rude service from Kelly McVicker. I asked for a copy of the inspection and my request was never answered.
Very knowledgeable, made dealing with the claim process easy.
Charlie always helps me out! Love the Encova Team!
Great commercial insurer . Great underwriters , adjusters and service.
This carrier is a pleasure to work with. Their staff is knowledgeable, friendly, and quick to reply.
We have reported that this user passed away in May 2018 numerous times, requesting termination of these informational emails.
Went to M Salon for a haircut. It is located in the Annex. Marty, the owner does a good job.
Encova went above and beyond helping to ensure my insured was taken care of! Thank You!
Never ever again with this company. I fired them and my insurance agent because he caries these rip-off thieves.
They don’t have emergency #, and they are always trying to not give u what is promised. I need a rental car for 5 days. They will not return my calls
i would not recommend this company other persons fault couldnt get to respond to any of my calls i got estimates the check was for less told me if i didnt like it go to my insurance company i am not going to even try for a rental i will probably get stuck with a bill for that
Encova life insurance has been awesome to work with. Thank you for all of your great help.
Awful ! These people are criminals ! I carry renters policy and vehicle coverage and the home I rented had the a cracked brick and water ran down and damaged my television and very expensive Bose home theatre and damaged all the speaker …
Timely and punctual replies. Much appreciated.
poor customer service and they will not follow up on any complaints asked for audit and was told to discuss with the person I had a complaint about the person above him was not helpful
This company denied my claim via my lawyer against the construction company that did not finish my driveway properly and caused me to have extensive surgeries for my injuries. This happened last year! Now for a lawsuit against them! Stay away from these crooks!
Mark was very responsive and did a great job handling our claim.
tim Patterson was a very thorough and professional claims specialist he handled my bad situation extremely well !!! highly recommended !!!
Motorists Insurance is a terrible company. Thrives solely on the lying and deceitful nature that insurance companies are known for. DO NOT EXPECT A CLAIM TO BE APOROVED OR PAID…and the time to get them to respond was well ovef a month!
Everything was handled speedily, efficiently, and expertly.
I could not make heads or tails out of the settlement numbers. There was no explanation as to how any of those numbers were arrived at. There should have been some explanation.
Was hit from behind by one of their clients and they acted like I was a criminal for wanting my car fixed properly. They went as far as to tell me not to contact them any futher….really an insurance company that tells you not to contact …
Best Place I ever with to yes they took two years to figure everything out when my husband passed away the attorney that I have which I can’t remember his name he was very understandable even with the situation I was in best attorney that I …
Hi this what happened and after that my car cannot start.
The Motorists Mutual Insurance Company building, in addition to being an insurance company, is the location of the offices of U.S. Congressional Representative Joyce Beatty. …
This claim experience is why I stayed with Motorist/Encova even though there are less expensive carriers out there.
Fast, easy, and fair claim service, I was impressed.
Complete imbeciles! Over 20 years them being our insurer I now strongly recommend not to do business with this shady company. I personally know of 2 other families who were longtime customers who also took their business elsewhere as well. I plan to take legal action against them as I won my case they denied.
Great company. I had water backed up in my basement after my sump pump failed and they were very helpful. I did have the optional water back up coverage on my policy and they covered the loss up to the limit as expected.
Everyone has been so nice and efficient during this upsetting time.
Horrible company. One of their insured wrecked our trailer. They refused to back up their comps, offered a lowball amount, and were totally unworkable. We had to have our insurance company run the claim and then go after them.
I would never recommend this company to anyone I know. I have been working with them for a month due to being hit by one of their customers. Horrible communication and the representatives are extremely rude. During a stressful time I would hope for compassion and empathy, instead I have received nothing but incredibly rude treatment.
Great company to work with. Always attentive and responsive. I have all of my life insurance policies with Encova Life.
Tori, was very helpful through this end of the process.
Very satisfied with this company. I had unfortunately for me, to submit a accident claim and this company was on task, friendly and answered any and all questions I had and they resolved my issue in a swift and timely manner.
I would NEVER EVER go with this company. They commit insurance fraud by not looking at evidence when it’s presented.
Fast response and good communication. Polite rep and fair settlement. I am pleased with my experience with Encova. Thanks, MaryBelle Hamilton
This so called “insurance company” represents a local Louisville business whose employee’s negligence caused extensive water damage to my condo. I was forced into signing a release which was supposed to provide lodging for me while I was …
Easily the worst experience I’ve had with an insurance company. After years of paying premiums, they treated me like a burden rather than a customer. They were slow to respond throughout the process and required me to get documents such as accident reports despite my injuries. I will not be doing business with them any longer.
Excellent customer service but crazy that I have to have TWO separate accounts/logins because our company has both Commercial & Workman’s Comp. Insurance with you.
They dropped me from my insurance due to an accident I had a few months ago. They said it was my fault and a “moving violation” and “failure to yield”. There was no police involved in this accident and therefore no police report for them …
Encova handled my hail claim (home) very promptly and was super easy to work with! My adjuster was AWESOME!!
Gary was very helpful and thorough with the process.
I truly appreciate him.
Worst company I have ever dealt with. Denied coverage for a claim. When I showed that I did have coverage according to policy they then seemed annoyed that I actually read policy. I asked why they said I did not have coverage and they said …
This was my first time I ever had to deal with an insurance company, the person that backed into my car called encova, put me on the phone with Matt Williams, right away he texted me explaining what I needed to do, the day I had estimates …
Good luck getting your car fixed with Motorists Ins if one of their customers damages your vehicle. First the adjuster persuaded me away from my normal bodyshop. Then he recommended that I get it quoted at the Toyota dealership bodyshop. …
They are not a good company Kimberly Stevenson has been ignoring me and this claim been going on since may 2021 we are in August and they still procrastinating. They are really bad for business. I sent all the info she asked for and she still wantvreturn my calls or emails. It’s sad
I strongly recommend getting an attorney when dealing with this Insurance Company. Especially if you are dealing with a woman named Teresa Zangus. She is very good at looking after Motorists interests. I am $2200.00 upside down on repairs …
If I could rate 0 I would. Greg Paxson the WORST kind of person to deal with, no communication whatsoever then calls to do nothing but belittle & yell. Rude is an understatement with absolutely no compassion. If you have to go through them …
In time of stress, Encova proved how a caring insurance company, fulfills the needs of a client. Highly recommend them.
I am speechless. We received a letter with a notice of cancellation and a credit for unused premium although we have NEVER been with them. In addition that letter was sent to us in the respond of the vendor we used only once last year. So …
Mike Kaetzel was friendly, helpful, and very prompt in evaluating my property damage claim. I couldn’t have asked for better service.
My claim was handled quickly and professionally.
The girls are always super nice, respectful, and very helpful.
What a great company! So easy to deal with in response to needed repairs. Checks received quickly! I would highly recommend this insurance company!
Absolutely terrible customer service. The two customer service reps we spoke to were lazy, unreliable, and did not follow through on their responsibilities. They couldn’t even follow through on the simple task of sending us updated …
Their record keeping is pretty terrible – the new Encova rebranding I would imagine is their attempt to sidestep the bad name Motorists has created. Similar to other stories here – I paid my premiums all along. I found a better insurance …
Do you like paying double what you should be paying for auto and home? Do you enjoy paying your hard earned money to a company that makes it incredibly inconvenient to cancel. This is the company for anyone looking for a high blood pressure …
Thank you so much for handling my claim so promptly. Everyone I talked to from customer service,claim adjuster Zack,to appraiser were super nice. Turnaround was super.
The damage appraiser was both highly professional and genuinely personable in every step of the process. He was very helpful and made a stressful process manageable, understandable, and reassuring.
Absolutely horrible company. Threatening to drop a policy because our dog “attacked” them when the dog was OUTSIDE the whole time. They were never face to face with our dog. Also, telling us that they will call all other insurance companies …
Wonderful people! You made the process quick And we’re always available for any questions I had along the way. You all did a great job and I thank you.
Competitive & stable rates with quality claims service. Being located in Columbus gives a local feel with caring service.
Let me start by saying if I could give them a zero I would. I was involved in an accident that was not my fault. The positive was that no one was hurt. This also meant that no police officer would come out and write a report. The other …
I am a roofing contractor who is working with a policy holder of Encova. My client has been employed by Encova for YEARS. They are refusing to properly pay for the storm damage she has on her roof. They have been difficult and incredibly …
I have been in the nonprofit industry for over a decade and seen first hand the commitment that Encova has to our community. Their incredible family of employees are always willing to support local organizations and take great strides to serve organizations with diverse missions.
As a p&c insurance agent when a client asks about life insurance I know exactly who to call! I place all my life insurance with them. Their customer service and product is great. Fern Walton my underwriter always goes above and beyond!
the worst insurance company I have ever dealt with rude adjustors and don’t want to pay damage claims. stay away from them. they said the damage to the roof was from ice damage but not weather related. And Ben Wilson the so called adjuster …
Tim Patterson showed up when he said he would, and was very professional and prompt in handling my claim. I had a check in two days. Thanks to Bear, Candy, Colleen and Tim. First rate service!
I am quite unhappy with this company due to the customer service and the billing department. Every month we pay our bill as soon as it comes inside from the mailbox. Yet every month I also receive a letter stating that they are going to …
I cannot believe how nice the people are here. They processed my claim faster than I have ever seen. To have a insurance company not bicker with you over the cost of the damage was amazing. I hope I never have to be involved in another accident but if I do, I hope the insurance company is Encova!! Thanks!!!!
We have had an excellent experience working with Encova Life. Our sales manager, Fern Walton, is extremely responsive and all the underwriters are great! …
Encova Life has been a wonderful solution to my insured’s needs. I highly recommend this excellent company.. They provide friendly and professional service and have great options and pricing for all of your life insurance needs.
As an agent my partnership with Encova has been outstanding since day one. I appreciate their great products and service and their focus on having a great relationship with their agency partners definitely stands out.
We are an Insurance agent for Encova Life Insurance and we enjoy our partnership with them. Their rates are very competitive and they provide state of the art coverage and their service is stellar. They are very responsive to the needs of their customers and for us as agents.
Taking their time letting me know what they are going to cover after a recent accident. Have talked to 4 different people since I submitted my paperwork. Also feel like I’m doing their job for them.
Shawn Richard is my claims representative. He/she, can’t really tell from the voice, I apologize.
My check engine light came on the morning of my claim. It would not go off. …
Were in an accident that was not our fault. Agents guided us to proceed with repairs under our insurance in the hopes that all costs including deductible will be recovered from the other driver’s insurance. Our settlement check for the repair minus deductible arrived in less than a week.
After several attempts to get auto pay set up they finally figured it out, after canceling me several times for non payment because they can’t figure out what to do. Can’t get a hold of claim agents,,, several emails with no response
I was very leery after reading all these bad reviews that I had my guard up dealing with this insurance company. I have to say that this was probably one of the best companies that I ever dealt with after an accident with their customer. …
After experiencing a burglary recently, our office staff was a bit rattled. Encova responded promptly and professionally, settling our claim in less than 24 hours. Adjustor Brandon Toler was clear and concise in the documentation he …
Gary Lawhorn did a great job with my claim, Great response and very professional. Encova is a great company to do business with. Thanks for all your help..
I would rate negative 5 if it would be possible. I am working with multiple insurance companies every day. Encova is one of the worst Insurers in town. Will charge your premium but when it will come to step up and pay for the repairs – …
My experience with Angie Johnson today was not as upsetting as I’d imagined it to be. Late at nIght last week I had an accident with a large boulder that outlined my apartment driveway. It was late at night. This was my 1st rodeo with …
Mr Hamilton, the Field Appraiser from Encova, was fantastic. He explained everything needed to get my car fixed. He even helped set up the rental car and put me in touch with the repair shop. Couldn’t have asked for a better experience.
Gary Nichols was courteous and professional in all of our interaction, Thanks
I inquired about enrolling in ‘Paperless’. The email I received back said; Summary Screen> Scroll down to the account contacts section> Click Paperless Notifications> Click the save button. …
Erica Roth is very professional and efficient as a material adjuster. She made contact with our insured almost as fast as we reported the claim, went over questions and coverages, contacted the body shop and authorized needed repairs and …
Encova insurance did NOT communicate to me that they were going to send a debt to a collection agency. I wasn’t even aware I had a debt with Encova, who is currently still my primary insurance provider for all three of my vehicles and …
Agent handled my case promptly and courteously. Encova Insurance has always been been a solid and trustworthy company. I would recommend them to anyone.
I have been a partner with Motorist and Encova Life Insurance for over 10 years. The awesome products and technology are great but what makes them stand out is the friendly, helpful, and knowledgeable personal. …
Encova is a very good carrier for all things insurance. The customer service is by far one of the best carriers I’ve used. The products offered and pricing are very comparable to most companies in the market, but what stands out with …
Didn’t even honor my estimate for a more than reputable body shop. Refused to replace my damaged rim I just bought an had put on my car less than a year prior. Worst company glad they don’t insure me.
Unfortunately, my vehicle was recently struck and damaged while my children and I were in the car, out of town. An already shocking and unexpected event like this can be made better or worse by the experience one has with the insurance …
Mr. Gary Lawhorn, (the representative that handled my claim) is the epitome of what excellent customer service is all about. He exuberated nothing but tactfulness during the whole process and was always a pleasant to talk to, even when I …
I worked with the workers compensation part of the company, I had 4 claims reps and never got the treatment I need. I am still suffering and fighting with my own insurance to cover my injury. I have nerve damage and will be out a tremendous …
I have not have such wonderful customer service in ages. Mark Hamilton processed our claim, went out to look at the car and got a quote within hours. Also set my husband up with a rental that he will get when he gets back into town. …
Thom Genske was awesome at being their whenever we needed him or had questions. God forbide anything else happens to have to use insurance but for anyone Thom would be the best. He gets a 10 out of ten. Thank you Thom.
I dealt with Joan K. on an insurance claim estimate. She was very professional, easy to talk to, and fair.
They’re pure evil. A front for an evil scheme, their building stands above all others, blocking out the sun always visible from the CCAD buildings and campus. They may have good insurance yes, but what more could they be hiding.
The worst company ever. Very bad follow up and customer service. People don’t know what they are doing. They don’t read emails and make promises they do not keep. I was left hanging while person went on vacation.
The ease , the quickness, and helpful people at Encova made my claim experience a breeze. What a relief, no hazzles. Encova got my 5 star recommendation. Thanks.
First I will say that your local insurance agent needs to ensure you are properly covered which our agent did.
As for the Encova representative, Jeff, we could never have had anyone better to …
Tim Patterson came to my home today. He was very courteous and respectful. He could tell I was upset about the damage to my car and tire.
He took his time looking over the damage to my car, took pictures and listen to …
Dave Metzger was our representative. Dave made sure we were taken care of and had everything we needed. He was always available to answer questions and address our concerns.
My adjuster Mark Hamilton was very thorough and helpful during his visit today.I received information in a timely manner.
Customer service was very good as they helped me navigate the claims process. Thanks to all
Marti Perez took almost 1 month to respond to my email. She only did so after I called multiple times about my bills not being paid. She forward the message to another department and they responded within 2 hours.
I don’t have them as my insurance but they got ahold of me and covered me for a accident my own insurance company wouldn’t. All it took was a day and the next day I had my check to fix my damage. The two people I smoke to were incredibly …
Excellent service . One phone call from me set the process rolling. By the afternoon of the same day, everything was approved and my car is now scheduled for repair. …
Jeff Foote was easy to work with and helped with all questions that I had. He made the process so much easier.
Just wanted to give a shout-out to one of your adjusters, Gary Lawhorn. He did a great job handling my claim (5809520) and made the entire process stress free. He was pleasant to talk to, very reassuring, and sent me a check two days after …
Great experience with Encova. Everything has been handled immediately when I call.
Mike was very professional, quick to respond and kind. I really was surprised at how easy he made it to work with him. I didn’t expect the amazing service we received. I’ve never heard of this insurance company but I will be looking into Encova and telling everyone I know all about my experience with Mike and Encova Insurance!
Mark Hamilton was very thorough and complete in his examination and explanation of the repairs needed for my car. I truly appreciate his professionalism and patience.
Gary made our claim process very smooth by handling everything we needed for our vehicle and was responsive to any question that I had. Thanks for the support!
Bob was early and did not keep me waiting. He checked the vehicles out asking questions as he went while inspecting both vehicles.When I asked questions he gave me an answer.He was professional and seem to be very knowledgeable about this …
I am an insurance agent and Samantha Mundell is one of the best underwriters I’ve worked with. Thank you Encova for hiring the best.
A tree fell on my house and damaged my roof and fence. They handled the claim very fast and hired a construction company to fix the roof and fence. I am very satisfied with the way the claim was handled.
Encova members were great, very supportive. I would recommend them as to they have good integrity. They put in a great claim for a mistake from an Encova client, very professional. Mrs Tori.Ward thanks!
Mark Dorris has done an outstanding job of working through the details and getting my traffic crash claim processed. I could not ask for more! THANKS. MARK! DLA
After a devastating house fire Encova was AMAZING!!! They listened to our concerns, answered all of our questions and made us feel at peace knowing everything was going to be ok. They took INCREDIBLE care of us and I can’t imagine using …
Basement wall collapsed on my house that I owned for 4 months, adjuster came out looked it all over just to find out two days later it wasn’t covered. The reasoning behind not being covered was stated as preexisting damage due to water. …
Chris was great to work with! Very responsive and great follow up. Very lucky to have him working our claim.
As someone who has never been through a fire and displacement, Kelly Mcvicker made this process so easy and comforting. She truly is an asset to encova! Highly recommend encova to anyone.
For years I over paid this company by $200 a month. Thankfully I forgot to pay one month and they canceled my policy. My agent went with progressive and saved me $200 a month for the same coverage. Check your policies often!
Mike Kaetzel took care of my claim immediately and Bailey was an excellent communicator in stepping me through the process. My company can always count on Encova when needed. Thank you!
Highly recommend, have had to use 2xs and have been treated very well and everything got taken care of in a timely manner. David Metzger helped work with me the first time and Jeff Forte is working on getting my vehicle back on the road currently and has been extremely helpful and sufficient.
Encova insured a construction company whose negligence caused me an at-work injury. The Encova representative, Joe F. was respectful and responsive. I have no complaints about how they handled the claim.
I would not recommend this insurance company to anyone. THey are not a good company at all. Do not get hit by their insured, they don’t like to pay for the damages to your car. I fully intend on contacting the Ohio department of insurance about them.
Horrible ability to analyze fault in an accident. You got hit by someone else in an accident, and it was clearly their fault? Too bad. Encova will tell you it was your fault anyways so they can get more money from you. I recommend any individual or corporation steer clear of this company when considering insurance options.
On Christmas Eve my 92-year old aunt and I were driving south on Rt 71 near W. 130th and Fulton when we hit ice and crashed into a concrete wall. After several attempts of contacting 911 and AAA (they were just rude) I tried your Emergency …
I was very thankful for the professional service I received from Encova when my car was stolen. They handled the loss in a timely manner and I was pleased with the loss amount in order to secure another vehicle. Thank You!
In June 2022 I got in a wreck with a customer of there’s. Since I got the bill on how much I owe for the wreck it’s been 1,632 dollars. So their lawyer collections agency contacted me yesterday and told me this. I paid $500 today because …
Mark Hamilton came out and did a claim on my car. He was on time for the scheduled appointment. Mark Hamilton explained the process and answered all my questions. Mark was knowledgeable about his job he does for customers and his Company …
Fast, Friendly, and courteous. Tim explained and asked questions. Tim inquired if there were any other issues or needs but, he was very thorough with all the details and had everything lined up for rental and estimate that same day. Tim …
Joan Kohler was absolutely wonderful to work with. While no one wishes to deal with fire damage, she made it a much less stressful process. Her communication was always very clear and timely.
Service was quick and very courteous. Adjuster Tim Patterson was great to work with. He cut a check the same day. Total time from accident to check was 48 hrs. Thank You all involved!
Ms. Dethrice Bell (Encova Ins. Total Loss Specialist – Columbus, OH branch) quickly responded to our recent insurance claim (04OCT2022), processing our claim in an efficient and timely manner. She made herself available both by phone and …
Spoke with Dawn this afternoon. Extremely polite and helpful. Walked me through first report of injury and offered suggestions for using the Encova FRI form for future claims. Great customer service!
It has been one week since I was involved in an accident with one of Encova’s clients. The wheels and tires that were damaged on my Corvette have already been replaced. There aren’t enough words to describe how well this claim was handled …
I’m very grateful for the care I’ve received from Encova. Less than a week ago hurricane Ian claimed my vehicle. During this stressful time, I feel as if Encova has been by my side the entire way. Your customer service has been …
I have nothing except great reviews to share about Encova Insurance. Joe France, the gentleman who handled my case, was always kind, personable, and very efficient in getting answers to any questions I may have had. I would highly recommend this company, based on my personal experience!
In my very first experience dealing with filing a claim, Gary Nichols was a tremendous help. Whether it’s his professionalism, attention to detail, ability to stay in close contact, or the resources of Encova itself, anything I needed to do …
Jeff Foote at Encova Insurance was very professional and efficient in processing my claim for my damaged vehicle. I am not an Encova customer and was not at fault but he led me through the process of settling repair and payment to fix my …
All of my interactions with Encova and their certified agents have been nothing but pleasant and helpful. They are always super attentive to our needs and proactive in assisting us when needed. Most recently, I experienced damage to my …
When my storage shed, filled from floor to ceiling with 30 years of everything imaginable, burnt to the ground, it was overwhelming. It was hard to see how I was ever going to get through the claim process. There were so many unusual …