A Pye-Barker Fire & Safety Company, Mountain Alarm is the preferred provider of alarm monitoring, installation, maintenance services, and inspection services for fire alarms, security alarms, CCTV systems, and access control systems in the region.
| Friday | 9AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
4155 Harrison Blvd, Ogden, UT 84403
Giselle was very professional & helpful with what I needed today!
Hollie is great!
Hollie is great!
I love mountain alarm
Helpful advice from customer service
Super awesome company.
Great customer service!
Business entry security system.
Great customer service thanks
Best customer service around!
Rachel was very kind and helpful
Thanks for great service,
Thus system rocks and the people are amazing
Such great Technical support!
Time wise not good need it sooner
Their customer service is great!!
The staff was friendly, knowledgeable and helpful
Hannah is a very competent employ!
Easy to get response to my concerns
Very Pleasant, did a nice job.
Thanks
Been with them for years, friendly and dependable.
Matt was excellent, and he solved the problem!
Responded quickly to my questions and requests
Professional and helpful
Really good company with great customer service
Always helpful and efficient. Amazing customer service.
Great service all the time. Thanks
Very happy with the service.
Love this place. Great employee!!!
I’ve known them a long time. They are good people.
Tech was able to resolve problem and get it taken care of quickly.
The call was prompt and very courteous!
Mountain alarm has the best customer service..
Outstanding
Giselle was super nice and helpful
I love Mountain Alarm. The customer service is awesome!
Pretty slow response to request for help even after 18 years of being a customer
They are so amazing, will take great care of you!
Quick and easy getting done what I needed
Great company for all your alarm needs. No bs. Thank you.
I wouldn’t leave home without it! Very helpful and responsive. Thank You
Jordan ball was a great help, I hope everyone who calls in gets ahold of her!
Highly recommended! If you have questions ask for Jordan and she will help you out!
Timely and efficient. I have always had a great customer experience when I need to call.
Had a controller issue.
Mtn alarm took care of the problem no charge.
Thanks
Our system has been upgraded and it has been difficult to get someone to complete the project.
She was very helpful and efficient.
Great service. Great communication skills. And very patient with my needs and wants.
I have been with mountain alarm for about 15 years and have always had good service.
Thank you so much for the wonderful customer service provided , especially for Heidi Huss who was extremely professional and took the time to assist me , again thank you !
Very nice rep on the phone just not able to complete my request
I was called when there was a concern. And I was able to discuss what was going on. So that we could figure out which building it was at.
Thanks
Don’t park in their parking lot to relax on your 30 min lunch they will just kick you out say it’s private property horrible people not humble whatsoever.
They are always quick to respond to any needs we have and are just as quick to get it implemented.
Mountain Alarm is efficient and effective, and the employees are friendly, knowledgeable, and willing to accommodate any request.
My questions were answered knowledgeably and professionally. Davis was of GREAT assistance.
Service people are friendly and knowledgable but it is difficult to get them on the phone. Long wait times.
They have always worked well with us. Always answered questions and they provide good service.
For what they do they charge way too much. I can’t wait till my contract is up in March.
Great customer service and couldn’t be happier with the alarm system and all the cool features!
They worked hard to get our system up and working.there technician Matt is very knowledge and went out of his way to get everything we needed.
Love Mountain Alarm, they always take care of me and I wouldn’t use anyone else.
Spring Back Utah Mattress Recycling is grateful for your service and professionalism!
We called for help fours times in one day to get help. Finally on the 2nd day someone came to help us and fixed the situation
Blair and Matt has always took care of the problem in timely manner. Easy to work with and do a great job! Thanks guys!
I love MA, they have great customer service and always make me feel like their number one customer!
Have experienced a few problems with my system communicating to the central station, but all and all, great product. I would recommend!
Britney was very good and informative,
a pleasure to work with.
This company is so great!!! I love working with them and helping the customers that are looking for something more than just security.
The technician was 1hour Late for the appointment.
Once on site was very helpful and resolved the issue.
El was very polite and helpful and the whole team helped me very efficiently!
Mountain Alarm by far has the best customer service!! Love how all my questions where answered and how friendly the service was.
Mountain Alarm always takes great care of me! They have always been awesome to work with!
Great service visit from Mountain Alarm, personal service in the day of impersonal big company lack of service — requested and got Kevin, super guy, very customer friendly and capable. Thanks!!
I’ve been with them for a number of years. The only thing I dislike is that I think the monthly service fee is high for as little work as there has been for my property.
Our installer Matt Reese was very professional and knowledgeable about the equipment. Was on time and very friendly.
Your technician, Keith Teasdale, is so responsible and efficient at his work! He is always on time and does professional work.
We have used Mtn Alarm for several months now, we have been very pleased with their equipment, their service, and their price.
Working for Mountain Alarm has been a blessing in disguise. I am so fortunate to be able to work for such a great company.
Mounting the motion sensors wasn’t easy, the window and door sensors much easier. System is reliable.
Fast, friendly, knowledgeable employees! Great experience and we are extremely happy with the entire process! Great job Mountain Alarm!!
I’ve been using Mountain Alarm for 20+ years. They do great work.
Appreciated the pleasant and helpful attitude.
They simply get the job done in a fast, professional, and cost effective manner. They are dependable!
Matt is the best he knows a lot about his job and he does fast and good at what he does I will for sure continue doing business with Moutan alarm as long as Matt is the one doing the work
I spoke with a representative named Brayden (sp) and he was amazing. He was patient and thorough. Great representative.
They do a great, neat and professional job on the installation and are very responsive when service is needed.
Super happy with mountain alarm and the services they provide. Eric goes above and beyond to make sure you get the best!
I love to worked with Mountain Alarm. They quick and smart to fixed what I need. I recognize Mountain Alarm to who use WinDsx and cameras system.
Great people to work with and an awesome company too.
Very smooth customer service
I’ve worked with Mountain Alarm for years. Great service and products! Will be with them for years to come.
Each individual that I’ve spoken with has been polite and respectful to my questions and needs. They always seem eager to help you make a positive workable final decision.
We have been more than impressed with Mountain Alarm! When our business was broken into a few weeks ago, they were awesome and on the ball!
The employee was very attentive and made sure she understood the questions I was asking and the requests I was making. She helped me get to the right people.
Don’t answer phone. Left voicemail to call back multiple times with no call back. Finally called companies main number and refused to allow call back insisting on talking to someone in AP. Waited for 40 minutes to finally make payment.
Great customer service, very responsive to my needs, I highly recommend Mountain Alarm.
Kevin was prompt and quite professional. We got the alarm working fine, and I called Walt to tell them as much. Thanks!
-RWW
I called for a service of a piece of equipment that got broken during work. They quickly set up an appointment to get it fixed.
Mountain Alarm is a great company always doing what’s best for their customers myself and many friends and family use Mountain Alarm for there great customer service and amazing Technicians that always get the job done
Update. Larkin has managed to fix the hard pull off of my credit report. I am happy with their service.
I have had Mountain Alarm as my security company for years and have always appreciated their expertise in keeping my equipment up to date with the latest technology!
Called to get some questions answered about our security system. Was placed on hold and about 5 minutes later, I got hung up on. Called back and was on eternal hold so I just hung up.
I have always received a call or text promptly after power outage or other security alert. The online web site is easy to use.
Technician was on time friendly and got the job done. Mountain alarm is
the best alarm companies of the three we’ve had
My smoke alarm needed the battery replaced, and my security system needed to be reset after I put in the new battery. Mountain Alarm was easy to work with to make it happen without any drama.
Very helpful and addressed my concern very professionally. Would recommend Mountain Alarm very highly.
Customer service oerson was very personable when I called to have some info changed on my work account
The alarm does not work properly. Was sent a part that was supposed to resolve the problem and it did not work. And the company will not let me out of my contract. Do not recommend.
Called to transfer service, after filling out paperwork received no response to change codes and be able to use the alarm I’m now being charged for.
I recently upgraded my system and even though there was a part snafu, the installer came back and did a great job. Communicating with the office personnel was also very easy either by phone or online
Rafael explained everything re: our commercial alarm system, and what our options are. I understand so much more about our system now. Very helpful!!
Always good service if needed. I have not had many issues (thank goodness) that I needed help. But when I needed service or an upgrade to the system I always got quick service.
Mountain Alarm delivers great service and customer support. Thanks to them I feel confident my home is secure and safe. I strongly suggest giving them a call!
We have had a good experience with Mountain Alarm. We set up fire and alarm in a commercial building. Everything works great and customer service is great!
I tried to call your company but no one answered. I find it ridiculous that I got this when I haven’t had a conversation with your company at all. My husband had the same experience. I don’t think you value people w who might want to do b business with you.
The cost is too high and wouldn’t offer any loyalty discount after having the service for 14 years. Just switched to another company with same service for a lower annual cost.
The service I received on the phone call was great I just wish I could say the same thing about their repair service.
Very poor customer service, very aggressive money collecting policy. Will tell you you owe them money for alarm service that you did not know you had and will immediately collect the money by threatening letter and a collection fee on top of that. Cannot recommend.
We have used Mountain Alarm since 2000 both residentailly and commercially. They are great and have worked to keep our business. Five stars from us.
So far it’s been a nightmare switching to Mountain Alarm. We’ve been locked in and out of the building multiple times, continuous calls for faults, the MA technician pressed the panic button and the police showed up, the alarm set codes no …
Hollie was very friendly and helped me get everything setup the way I wanted. We’ve been searching for a home security solution for a while and Hollie made that very easy! Will recommend to all my friends and family!
Today Mountain Alarm came out to work on my alarm. They did a fantastic job and I would recommend them to anyone wanting any type of security systems. Than You again Mountain Alarm.
Mountain alarm has made me feel safer about leaving my home! Any problems they have been very quick to call and efficienct with asking my authorization codes! Recommend to everyone!
I needed ti get two different accounts on the same billing scdeule. Braeden was very helpful in making those arrangements . He had to check some things with his supervisor and called me the next morning with all arrangements made. He was very knowledgeable ,polite, couteous and helpful..
Very friendly and helpful customer service.
Mountain Alarm is such a good place to work with! They have awesome Customer Service!!!! Heidi Huss was excellent to work with and was so helpful answering all of my questions!
I have been using mountain for over 2 years now and they are amazing! never had a single problem with any of their systems which I have for my home and business fire and security they are awesome to work with!
The alarm has gone off on several occasions and the company has been right on the ball getting the police and President of the museum notify right away. Also I love the emergency button which I almost had to use. It give me a piece of mind knowing we have it.
Mountain Alarm serviceman, Blair, was here early. He found me in our building and called me by name. Blair was friendly, fixed the problem in question immediately, left the area clean, changed the names on the panel to make it more useful …
Great job. These guys were thorough, detailed and very knowledgeable with the install today at Marketstar. Quick. No hiccups. Even fixed a side project they installed a year ago, after noticing it wasn’t working properly. Very great crew.
The equipment and cameras work great. When the alarm has gone off, you were very attentive to calling and asking my name and password. The input I can give you is this, once I’ve been notified of a breach, it is very difficult to contact you back. That is frustrating.
For 20 years we have had good service until the last two years. Now our system is saying low battery and beeps night and day. We are not getting good sleep because even if we try to turn it off it keeps beeping. We have tried for one …
The personal and professional assistance I receive from Mt Alarm is outstanding! The willingness to go the extra mile and follow up on request is hard to find. Our account representative is a pleasure to work.
In my profession I have had the opportunity to speak with several Mountain Alarm employees. I want to commend one particular employee, Shantel Summers. Mrs. Summers is very professional, customer service oriented and knowledgeable about …
Mountain Alarm has been taking care of our access, surveillance and intrusion needs for many years now. They offer great products and great service from knowledgeable people like MATT R. who get the job done right!
It is really professional representing.
She understood our problems and resolved same time step by steps.
I loved company.
Shantel, Walt and the entire staff at Mountain Alarm are amazing. They respond quickly and keep us protected. It is hard to find an alarm company that has great communication skills and has extraordinary tech skills. Mountain Alarm is excellent in both areas.
Gina was helpful and reassuring as she helped me maneuver a change to my system.
New customer, adopted from previous company, needed work the other company didn’t complete. Mountain Alarm trying to accommodate my need and will make it right. Thank You
Kevin with Mountain Alarm is very dependable and knows his way around alarms and settings. He has “saved” us many times. Great customer services from the first phone call to when they show up at your door.
Luckily we haven’t had any need for Mountain Alarm’s full service, but they have been great about helping me maintain my system. Brittnee even called to let me know that my permit had expired, which would have been a big problem if I did need them!
Our alarm for our clubhouse at our apartment clubhouse had some malfunctions and they were SO helpful over the phone and so kind! They send someone as soon as they could and now we are all good and safe to go!! Highly recommend!
They responded to my concern in a friendly prompt manner. They arrived at my home when they said they would and completed the work in a reasonable amount of time . We have been with Mountain Alarm for 22 years and haven’t ever had any complaints.
We have been with Mountain Alarm for many years now. Can’t say enough about the quality of their customer service and the field technicians that perform the service and maintenance. I highly recommend them for your security system and peace of mind knowing you are protected. Legacy Mill & Cabinet
On time. Replaced 9.5 volt battery in fire detector. Checked battery system back up under load. Found defective/ replaced. Sent numerous signal from home panel to central alarm center to very thing was working ok. Everything ok and working as designed.
We’ve had Mountain Alarm service for 23 years. Dealing with a local company is so much nicer than working with a national franchise. Definitely worth considering. Very quick responses when we’ve had any kind of alarm.
Brandon was courteous, polite, and knowledgeable about my needs. His demeanor is truly refreshing and it was my good fortune that he answered my call.
As an install technician here at Mountain Alarm i think this is a great place to work full of opportunity and as long as you put forth the effort great things will follow. Also feel that everyone here on our team gives it their all or 212 …
Outstanding service. Any questions I had were answered before I had a chance to ask them. Security system has left me with peace of mind. Doorbell camera has been so helpful in keeping packages that were delivered from being stolen. Wally, …
Had a bad situation on Sunday where is the main feed coming off the power pole from the power company lost its ground and sent to 20 through the house. This burnt up or put out I’ve commission several electronica devices throughout the …
It is such a relief to know that someone is monitoring our alarm system. When Mountain Alarm took over Armed Alert, a tech came out to update our keypad and change out our yard sign. He was on time, courteous and knowledgeable. When I have …
Mountain Alarm has great customer service! They were quick to reply to emails and phone messages. They were clear about appointment scheduling and the process to address the issue at hand. I look forward to their service visit!
Super happy with my alarm system and the Customer service I received was very personable. The technicians were on time and finished up the job quickly in order for me to go back to work. When I called with a question about my system they knew exactly how to walk me through the steps I needed to take.
Bridjette was amazing. She was very professional and helped me with questions I had for my account. She was pleasant to work with. Thank you for outstanding customer service!
We pay monthly for service. Almost never use/call service, yet when we do call they can’t get someone out for 5 day’s for an alert that’s going off every 30 seconds on a failed battery in the panel??? No way to disregard the beeping in the …
We have been a client of Mountain alarm for over 25 years and have referred many customers to them. They give wonderful service. Repairmen are prompt, the staff is very polite. They are a great value for your dollar. 5 star rating!!!!!!
One of the best in the west!
If you want a local central station with the expertise and resources to properly install monitor and maintain your system, I would recommend Mountain Alarm. …
Recently completed a three year contract with Mountain Alarm. Poor customer service and repeated problems with the equipment they installed caused me to switch alarm companies. When the technicians came to my house to address some problems …
Customer service has always been outstanding. From initial service to system management and system add ons. Great prices as well! My family feels safer having this system in place and the company to back it up. Will continue to choose Mountain Alarm for all our home security needs!
I’ve known Keith for over 11 years since he worked out of Provo. He installed my first alarm system. He has maintained it and installed my new system as a craftsman. Always have been pleased with his service and the monitoring by …
Mountain Alarm has a great security system for the value. Everyone from top management on down through the organization have been super responsive, too. Would definitely use them again. Thank you.
I want to thank Blair!
He is for sure the best technician that works for Mountain Alarm.
Such a friendly guy, awesome customer service. …
We have done business with Mountain Alarm for over 30 years and they have been a pleasure to work with indeed! Last week, on a routine service call, Ryan, their Master Tech made us aware of an upgrade program on our main panel. It was …
Initial request to reconnect a home that we had just moved into that was already wired for Mountain Alarm was dealt with very inefficiently by staff who did not seem to know what they were doing. Eventually, one member of staff apologized …
Mountain Alarm has taken over for Burgarello Alatm, a service we used for 20 years and liked very much. I contacted Mountain Alarm to set up bill payment and was assisted by Kendra who was helpful, polite and seemed very nice.
I feel better about the switch
Linda
Mountain Alarms Dispatch center is always professional but usually their folks aren’t extremely well trained. However today I dealt with a dispatcher named Justin that was extremely competent and willing to go the extra mile for me. I was impressed….this time
Alarm went off for no reason, company was virtually impossible to get ahold of. Called 10 times and was either told there was nothing they could do or hung up on. Honestly I have no idea how they are even in business. Finally spoke to a …
Very disappointed with Mountain Alarm at this point. My business was scheduled for a alarm install which was confirmed and no-one arrived at the scheduled time. Apon calling Mountain Alarms customer service to verify the appointment the …
We use Mountain Alarm for two offices and two homes. They are great to work with. They fix issues if and when they arise. Brian (tech) and Jerod have been wonderful to work with. I’d highly recommend Mountain Alarm!
The cameras they first installed in their security system were very finicky with many problems requiring many service calls over a five year time period. Following this prior 1 star review, the company called me and pledged to make it …
Mountain Alarm and there Representatives have always been helpful and responsive to our security needs. We have used them for over 30 years
Still waiting 5 months to fix security camera. No return calls or follow up from company. They just don’t care about providing quality service. Called numerous times to fix problem still waiting
Mountain Alarm came and prewired our new home with very short notice. They worked with our difficult schedule and interruptions. The tech that came, was very knowledgeable and courteous. When I had questions I called and got immediate answers. I highly recommend Mountain Alarm!
Had my install done months ago and they can’t get my doorbell to work. Very difficult to get ahold of someone after you sign a contract. No call no shows for service. Countless messages left. My next call is going to be my credit card …
They come out quickly if there is a problem with the battery or anything. Since 1998 i have been completely satisfied. with Mt. Alarm. THEY CALL IMMEDIATELY EVERY TIME THE ALARM SOUNDS. Thank you for being so gracious when we have accidentally set it off ourselves! Great company!
When I first contacted Mountain Alarm, I was told a service technician would contact me. Three days later I finally heard from the co. I received a call from the manager after he saw my review and explained to him what happened. He …
The rep was very responsive and knowledgeable related to solving the issue.
Extremely Long wait to get to talk to a live person just to pay the bill. Once I got a live person they were very helpful
Called gave them my information and I’ve not received a call back, been almost 2 weeks now. That’s pretty awful customer service. I went with someone else.
When I called the staff they were so helpful to me to understand the first time I was met by the security officer, due to my not knowing how the system worked. It gave me the confidence that my home was secure in case I had any problems. I highly recommend this very professional company. Ann W.
I have been a customer through 3 different owners.
No problems until a month ago.Alarm system still working fine. In fact I have only called for problem …
We are on a 3G AT&T network and needed to switch over to an upgraded one. The service department at Mountain Alarm is helping us ensure that our security system will still be operable as it somehow uses the AT&T network to dial in or out. …
We have had a great experience with Mountain alarm from day one to today, 2 years later with their system and service. Love being able to check on the house with our cameras, open and close our doors. Warming up the house before we get home …
Excellent service. Took care of our needs. Her mic must have an issue, sounded like she was talking in a barrel.
Stephanie was very pleasant and helpful in explaining the billing change.
Mountain Alarm has initiated an update to keep our system fully functional in view of the cellular system changes being enacted. The Mountain Alarm personal have been informative, polite and professional in all aspects. We appreciate the dedicated level of service we are receiving!
Bill Duke
The rechargeable battery in my control box for my security system will no longer hold a charge and needs to be replaced. Gina knew just what I needed know about finding a replacement and installing it. Thanks Gina for being so good at what you do!
Great service and support but, pricing for adding devices to an existing system is too expensive for the hardware and service cost increases.
Never a problem with Mountain Alarm. Great system and great support. Who could ask for any thing more !
She was very nice and helpful and did a awesome service for me and my company thank her for me
I appreciate the somewhat quick turnaround connecting me with the MountainAlarm team that manages our account, but it was a bit exhausting having to provide all our data because the tech could not find our info. As MountainAlarm gets …
We had an amazing service call with a Mountain Alarm technician named Will. He was incredibly polite, efficient and explained everything that he did as he was working. Most importantly, he understood that our dog gets anxious when there are …
Gina was great. She couldn’t help me with my specific problem but she tried several things and gave me the info to get a hold of who could help.
Excellent service. You actually get to speak with someone at the office. Their service technicians have been knowledgeable and courteous. They also show up when they are scheduled.
Extremely poor management in the field poor or no communications from the field to the office. Unable to follow installation plan which created cost overruns which were pushed off onto the customer. Was also unable to complete the work in a timely manner creating extreme delays.
I am a Procom customer that was merged to Mountain Alarm. My alarm key pad isn’t working and in the past I was able to get Procom to call and trouble shoot or they would send a tech to check out the issue. I called Mountain Alarm today and …
I had a previous issue with getting service, but the general manager came out and met with me and my husband personally to go over my security system and apologized for the confusion. I had Mountain Alarm give me a complete upgrade and I am …
I called because I was not able to see our invoices, and I talked to Stephanie. She was very friendly and knowledgeable. Told me what I was doing wrong and waited on the phone until I confirmed that I was logged in and was able to access the invoices. Thank you very much Stephanie for your patience and your help! 😊 …
I called to upgrade our system. Within five minutes I was finished. The new sensors are being shipped and within two days we will have a newly upgraded system. I was on the line with Gina with in 1 minute of making the call. She was efficient and pleasant.
I had a faulty sensor and they said it would take over a week before they could get the part that we needed. They could’ve let it go but instead they kept digging and was able to find the part I needed on a truck. I was able to get my …