Left phone message about not being able to refill prescription . No reply. Went on Portal and left same message. No reply.
Thought I would get some kind of reply. Been 4 days
Always running an hour behind schedule. The doctor’s assistant insisted audaciously “you don’t need your prescription, you’ll be fine without it for a few days”
Horrible horrible horrible. Can never get anyone on the phone when you need it. Patients are just numbers to them. This place truly demonstrates how horrible our health care system in America is.
Dr. Henson left me in the lurch w/o medication refills. I have been a patient of this office for twenty years and she just discharged me from the practice because I didn’t get an MRI she decided I needed which I didn’t. Don’t see Dr. Laura Henson!!!!!!!!!!!!!
I love that my care is handled by all certiefied Doctors instead of PAs and NPs and that it is one of the only practices that is still private. When it comes to healthcare I’m not looking at the service of the staff, I care about how good my doctor is and this place has the best.
The absolute worst office staff ever. No matter how many times I’ve sent record requests they’ve been ignored. I needed them to send paperwork for me to get a very important prescription and I had to actually drive to the office and stand …
Cannot say enough nice things about Dr. Henson and her staff. She listens, cares, and makes a plan with you while making you feel comfortable throughout the whole visit.
Long wait times and disasterously poor doctor involvement. This place appears to be about churning through patients to maximize profits. They will send you a referral in the mail with little detail and no follow-up, even for serious conditions. Expect to wait well beyond your scheduled appointment time. 0/5 if possible.
Incredible medical group who know how to bring great health care to their patients. I truly appreciate the time each physician takes to know you and to understand your issues. The support staff is friendly and efficient.
I can’t say enough good things about Mandy Lim! In the past I’ve hated doctors but Mandy Lim has given me hope that there are still good, caring doctors left who don’t just want to treat everything with a pill or surgery (not saying …
I’ve been seeing Dr. Smith since I was a baby and I love her! Not only is she an awesome doctor with quick responses but she always remembers what’s going on in my life. She feels like a cool auntie. Highly recommend!
I’ve been going to Mountain View Physicians for years but I won’t be going back. The doctor I used to see left so I tried the replacement doctor last year (August 2018.) She sent my samples to the lab from my ONE appointment and then …
On Wednesday, March 6, 2019 I visited Mountain View Family Physicians for heartburn related problems. I was appointed with Dr. Lim. Upon entering and encountering the “front desk” staff, I noticed the lady had an attitude. She greeted me …
On my first visit, they tried to really sell their practice. I was there, wasn’t I? Charged my insurance for a “brief emotional/behavior assessment”. All they asked was if I had depression. Never got results from a test. Never told me …
I use to come here back when I was 18 loved this place had the best doctor. I went here recently and the front desk lady was rude to me for no reason as soon as I walked in. It didn’t make sense I notice she had a soft tone with everyone …
Today was my second time here. The first time I came in, I was told my appointment was for a week later, even though I know my wife made it for that day. Today I’m back and my appointment was for 2:30pm. I arrived at 2:17 and filled out …
I have been seeing Dr Brennan for over 15 years and always had plenty of time for questions and answers. So when he retired and Dr Riley took over I thought I would try a visit with him. Didn’t know that each question asked your now being …
I like this doctors office. I can get an appointment easily; someone actually answers the phone! My doctor is efficient and knowledgeable. When I had a problem with a prescription refill, the doctor confirmed it was sent during my …
The practice might be good overall. The 1 star rating is for Dr. Henson & Linda (the office manager). Dr. Henson does not listen or communicate her plan to patient. Dr. Henson might know how to practice good medicine, though I did not witness that. Linda just does not follow-up without you having to pester her.
I have been going to this practice for well over a decade. I absolutely adore Dr. Gregory Bell. He is by far the BEST physician I have ever seen, and I have seen a lot of them. Not only is he caring and attentive, but he explains every …
Dr. Hanson is a great docter. No issues. To bad it takes over 10 minutes for the front of the house to answer the phone. Over a week to get in to see anyone and they hardly work with you transfering your records to another doctor, was like pulling teeth. Would not recommend
I see Dr. Mandy Lim, he has a comfortable style and is knowledgeable and supportive. I’ve never waited more than a few minutes upon arrival and the staff has always been helpful. I like their office setup, it has an open feeling. Overall very happy with Mountain View Family Physicians
I’m 74 yrs old and have seen Dr. Roseanne Collins, my PCP, at this practice for many years. I even drove 4 hrs one way from Pinetop where we retired to see her. She treats me professionally and with personal care. Her staff is professional and amazing. I’ll have take care of me forever!😘 …
I have had nothing but positive experiences with the practice, the front office and especially my doctor and his assistant. So often the only feedback people receive is negative when someone is upset by something. I’ve been with this …
At first, I would have given them 5 stars.. But, in light of them retracting my refills I had available, for my insulin none-the-less, they don’t even deserve the 1 star rating given. …
I have been seeing Dr. Mansfield for about a year and a half now and she is AMAZING! Her assistant Cindy is very sweet as well. Dr. Mansfield makes me feel so comfortable and she never makes me feel rushed! She is very knowledgeable and I always leave feeling better! I never wait….the entire office is great! I HIGHLY recommend her!
I am new to the area so I am not familiar with getting around comfortably. They never called to confirm my appointment. It turns out they entered my number incorrectly and never jotted down my email address. …
I have been going to this office for many years now and the office staff has always been super friendly. When ever I need an appointment I always get thought and my doctor is the best. She always fixes me. Thank you Mountain view Family for treating me with all the best kindness and Care a person can ask for.
I have been coming to this medical practice for 17+ years and have always had a positive experience. Dr. Deidrick takes the time to listen and appears to truly care about her patients. On occasion when she was not available I have seen …
After being a patient of Dr. Lindo for 5 years , and Dr. Davey for over 20 years I was told I am now considered a new patient and will need to wait over 6 weeks to be seen as new patient. Ridiculous and the people in the office have no bed side manner what so ever. Very disappointed .
Very surprised to see these reviews but if reviewers go to different doctors that makes sense. I have gone to this practice for years and years and the front desk has never been rude to me. I see Dr. Norley and she always has time to …
I have always had a great experience with Mountain View Family Physicians and, in particular, Dr. Henson. She has great bedside manner and takes the time to explain things and to provide education on any conditions or questions I have. I …
Very disappointed. My first appt Dr Kirk boasted about how MVFP is truly into women care. Which is not the case I need to get in for 6 month 3D and mri and needed my referral to be updated after numerous calls for my referral and Solis …
I am disappointed with the care I received, or in this case didn’t receive. I made an appointment two months ago only to wait in the waiting room for 45 minutes and then was told I would have to wait another 20. That’s over an hour just …
I am so frustrated with this medical group. While Dr. Cornelius is thorough and helpful it is next to impossible to get any of the support staff to respond. After I sent messages through the portal and voice mails by phone it took three …
Horrible customer service!! Lady that answers the phone had not one ounce of professionalism. Made obvious sounds that she was irritated that I made a call to schedule an appointment and god forbid have her do her job. Incredibly rude and …
I highly recommend MVFP. Every time I have had an appointment with my primary care provider, Dr. Lim, I have always felt listened to and have never felt rushed. A few years ago, he inspired me to eat a whole-food plant-based diet and it has …
I have been a patient of MVFP for over 15 years. I saw Dr. Mansfield (who was wonderful) until she left for concierge medicine at which time I became a patient of Dr. Laura Henson. I have received the kindest, most comprehensive care from …
Great facility!
Office staff rude and unprofessional.
Prepare to wait at least 45 to 1hr
Staff members are very polite and and professional.
Worst experience ever. Office staff are incompetent and they also charged for taking a survey that was not necessary. Avoid this office!
Thank you Dr. Henson for your specialized care and wonderful staff.
Love Dr. Smith, been going to her since a baby.
Left phone message about not being able to refill prescription . No reply. Went on Portal and left same message. No reply.
Thought I would get some kind of reply. Been 4 days
I have found office staff and personnel are very friendly , courteous and helpful. Great reception and not long wait and excellent lab
Extremely unprofessional front desk service. I am not allowed to “reactivate” my account apparently from years back.
Love all the doctor. Very clean office
Always running an hour behind schedule. The doctor’s assistant insisted audaciously “you don’t need your prescription, you’ll be fine without it for a few days”
Dr. Henson is fantastic. Very professional and takes the time to thoroughly explain everything.
Office staff seems to be somewhat shaky.
Horrible horrible horrible. Can never get anyone on the phone when you need it. Patients are just numbers to them. This place truly demonstrates how horrible our health care system in America is.
Dr. Henson left me in the lurch w/o medication refills. I have been a patient of this office for twenty years and she just discharged me from the practice because I didn’t get an MRI she decided I needed which I didn’t. Don’t see Dr. Laura Henson!!!!!!!!!!!!!
I love that my care is handled by all certiefied Doctors instead of PAs and NPs and that it is one of the only practices that is still private. When it comes to healthcare I’m not looking at the service of the staff, I care about how good my doctor is and this place has the best.
Dr Deadrick,
I feel is a warm sincere person with so much good energy and with a lot of knowledge. …
The absolute worst office staff ever. No matter how many times I’ve sent record requests they’ve been ignored. I needed them to send paperwork for me to get a very important prescription and I had to actually drive to the office and stand …
Cannot say enough nice things about Dr. Henson and her staff. She listens, cares, and makes a plan with you while making you feel comfortable throughout the whole visit.
Long wait times and disasterously poor doctor involvement. This place appears to be about churning through patients to maximize profits. They will send you a referral in the mail with little detail and no follow-up, even for serious conditions. Expect to wait well beyond your scheduled appointment time. 0/5 if possible.
Incredible medical group who know how to bring great health care to their patients. I truly appreciate the time each physician takes to know you and to understand your issues. The support staff is friendly and efficient.
I can’t say enough good things about Mandy Lim! In the past I’ve hated doctors but Mandy Lim has given me hope that there are still good, caring doctors left who don’t just want to treat everything with a pill or surgery (not saying …
I’ve been seeing Dr. Smith since I was a baby and I love her! Not only is she an awesome doctor with quick responses but she always remembers what’s going on in my life. She feels like a cool auntie. Highly recommend!
I’ve been going to Mountain View Physicians for years but I won’t be going back. The doctor I used to see left so I tried the replacement doctor last year (August 2018.) She sent my samples to the lab from my ONE appointment and then …
On Wednesday, March 6, 2019 I visited Mountain View Family Physicians for heartburn related problems. I was appointed with Dr. Lim. Upon entering and encountering the “front desk” staff, I noticed the lady had an attitude. She greeted me …
On my first visit, they tried to really sell their practice. I was there, wasn’t I? Charged my insurance for a “brief emotional/behavior assessment”. All they asked was if I had depression. Never got results from a test. Never told me …
I use to come here back when I was 18 loved this place had the best doctor. I went here recently and the front desk lady was rude to me for no reason as soon as I walked in. It didn’t make sense I notice she had a soft tone with everyone …
Today was my second time here. The first time I came in, I was told my appointment was for a week later, even though I know my wife made it for that day. Today I’m back and my appointment was for 2:30pm. I arrived at 2:17 and filled out …
I have been seeing Dr Brennan for over 15 years and always had plenty of time for questions and answers. So when he retired and Dr Riley took over I thought I would try a visit with him. Didn’t know that each question asked your now being …
Just left there, was going to have Doctor Henson become my children and my primary care doctor. …
I like this doctors office. I can get an appointment easily; someone actually answers the phone! My doctor is efficient and knowledgeable. When I had a problem with a prescription refill, the doctor confirmed it was sent during my …
The practice might be good overall. The 1 star rating is for Dr. Henson & Linda (the office manager). Dr. Henson does not listen or communicate her plan to patient. Dr. Henson might know how to practice good medicine, though I did not witness that. Linda just does not follow-up without you having to pester her.
I have been going to this practice for well over a decade. I absolutely adore Dr. Gregory Bell. He is by far the BEST physician I have ever seen, and I have seen a lot of them. Not only is he caring and attentive, but he explains every …
Dr. Hanson is a great docter. No issues. To bad it takes over 10 minutes for the front of the house to answer the phone. Over a week to get in to see anyone and they hardly work with you transfering your records to another doctor, was like pulling teeth. Would not recommend
I see Dr. Mandy Lim, he has a comfortable style and is knowledgeable and supportive. I’ve never waited more than a few minutes upon arrival and the staff has always been helpful. I like their office setup, it has an open feeling. Overall very happy with Mountain View Family Physicians
I’m 74 yrs old and have seen Dr. Roseanne Collins, my PCP, at this practice for many years. I even drove 4 hrs one way from Pinetop where we retired to see her. She treats me professionally and with personal care. Her staff is professional and amazing. I’ll have take care of me forever!😘 …
I have had nothing but positive experiences with the practice, the front office and especially my doctor and his assistant. So often the only feedback people receive is negative when someone is upset by something. I’ve been with this …
At first, I would have given them 5 stars.. But, in light of them retracting my refills I had available, for my insulin none-the-less, they don’t even deserve the 1 star rating given. …
I have been seeing Dr. Mansfield for about a year and a half now and she is AMAZING! Her assistant Cindy is very sweet as well. Dr. Mansfield makes me feel so comfortable and she never makes me feel rushed! She is very knowledgeable and I always leave feeling better! I never wait….the entire office is great! I HIGHLY recommend her!
I am new to the area so I am not familiar with getting around comfortably. They never called to confirm my appointment. It turns out they entered my number incorrectly and never jotted down my email address. …
I have been going to this office for many years now and the office staff has always been super friendly. When ever I need an appointment I always get thought and my doctor is the best. She always fixes me. Thank you Mountain view Family for treating me with all the best kindness and Care a person can ask for.
I have been coming to this medical practice for 17+ years and have always had a positive experience. Dr. Deidrick takes the time to listen and appears to truly care about her patients. On occasion when she was not available I have seen …
After being a patient of Dr. Lindo for 5 years , and Dr. Davey for over 20 years I was told I am now considered a new patient and will need to wait over 6 weeks to be seen as new patient. Ridiculous and the people in the office have no bed side manner what so ever. Very disappointed .
Very surprised to see these reviews but if reviewers go to different doctors that makes sense. I have gone to this practice for years and years and the front desk has never been rude to me. I see Dr. Norley and she always has time to …
I have always had a great experience with Mountain View Family Physicians and, in particular, Dr. Henson. She has great bedside manner and takes the time to explain things and to provide education on any conditions or questions I have. I …
Very disappointed. My first appt Dr Kirk boasted about how MVFP is truly into women care. Which is not the case I need to get in for 6 month 3D and mri and needed my referral to be updated after numerous calls for my referral and Solis …
I am disappointed with the care I received, or in this case didn’t receive. I made an appointment two months ago only to wait in the waiting room for 45 minutes and then was told I would have to wait another 20. That’s over an hour just …
I am so frustrated with this medical group. While Dr. Cornelius is thorough and helpful it is next to impossible to get any of the support staff to respond. After I sent messages through the portal and voice mails by phone it took three …
Horrible customer service!! Lady that answers the phone had not one ounce of professionalism. Made obvious sounds that she was irritated that I made a call to schedule an appointment and god forbid have her do her job. Incredibly rude and …
I highly recommend MVFP. Every time I have had an appointment with my primary care provider, Dr. Lim, I have always felt listened to and have never felt rushed. A few years ago, he inspired me to eat a whole-food plant-based diet and it has …
I have been a patient of MVFP for over 15 years. I saw Dr. Mansfield (who was wonderful) until she left for concierge medicine at which time I became a patient of Dr. Laura Henson. I have received the kindest, most comprehensive care from …