Mountain West Technologies

Internet service provider, Mountain West Technologies

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Mountain West Technologies Reviews ( 173 )

  1. The fact that the price of internet never changed is a big relief. If any of issues arise the tech people are very fast at fixing the problem and are super helpful with advice. Definitely recommend for internet provider.

  2. Lose service intermittently. I run my business from home. There is no after hours contact for mountain west to let them know there is no service. I am at their mercy and convience only during office hours

  3. They’ve got some really not nice people working here. Their service is hit and miss. I believe they are in a downward spiral right now. Hopefully they can turn it around. I’d hate to see another local business fail, but if you aren’t able/willing to go the extra mile then who needs them?

  4. Having problems with my service and no one is answering company phones. Left messages to call me with no response!! Several people on facebook hanig the same problem! Is this good customet service?…I think not!!

  5. Use to be fairly decent years back, but it feels like the consistency of the connections are ridiculous, I can’t even watch a 240p YouTube video, but on other days I can. I’ve also had the unfortunate meeting of one of their technicians who …

  6. I am so glad I changed to you guys. All of you are great, friendly, and get the job done as soon as there is a problem, and very helpful for this old lady that don’t know how to do things. Thank you for being you

  7. Thanks to shady business practices and outright lies this company cost me $1200 a $350 router and a night in jail. Do NOT fall for their 2 week trial BS. They tell you that you will owe nothing if you cancel within 2 weeks BUT its bogus. I …

  8. Great internet with a very good price. Anytime I have a problem (which is very seldom) I just call them and they take care of it right away. Customer service is top notch!

  9. Love these guys so much! Office is always friendly and internet speeds have always been good enough for my boyfriend and I to online game on 2 seperate xboxes at the same time and still use wifi on our phones!! Just moved and currently waiting to hear if we are able to keep them as our provider. Fingers crossed!!

  10. Ive used them as an ISP for over 3 years now and have seldom had an issue! About once a year, if you live in a real wind prone location you may have to call them to adjust the dish!
    plenty fast and reasonable!

  11. I have always received a quick response to any problems that I have had. The better things is that the problems are few and far between. The techs ate always professional and polite.

  12. I’ve been trying to get service set up for 9 days. The first tech I talked to was very nice and helpful. He told me there would be someone here to do a site survey within 2 days. I called back 8 days later and the tech I talked to told me …

  13. We love our service with Mountain West, the only thing we are unhappy about was where they placed the dish, we would have liked to discuss that part before it was put up.

  14. For living in a remote area of Wyoming, I cannot say enough about the service from Mountain West. I don’t think I could get anything better in the heart of a large town. Awesome service!

  15. Installation was super. And the service is also the best. You have allowed an area with poor to no service to have excellent internet access. Also, helps a lot with spotty cell service (WIFI calling).

  16. Oh my gosh you guys. My internet was an absolute pain. You name it, it went wrong. I live in a VERY difficult area. But, these guys at Mountain West NEVER gave up. They spent a week of tossing ideas around and trying this and that to get us service and they PREVAILED! Big thank you to every one involved!!! Highly recommend. Thumbs up.

  17. The internet was very good for the first few months but then it started to constantly drop to 0.01 mbps download to the point where voice calls and loading webpages is impossible. After multiple emails and phone calls to them over the past …

  18. I am impressed with the service..the only down time was during an upgrade and then the internet was back up and running smoothly…Most of the time I have 3 different streams going on at the same time and there has never been any lag time, …

  19. I ask questions and sometimes they get answered and then again not…we have issues with the vidgo timing out on the screen heard many excuses but no real fixes… internet is about the same except they never tell you when they are doing upgrades and it interrupts your service

  20. Best rural consumer internet provider in natrona county. Great service. Honest and capable technical staff. Friendly office staff as well. Always updating their service speeds and competitive pricing. Only drawback is their support goes …

  21. I’m not impressed so far. Three months into the service… and the internet is down… again. So not only do I have an eyesore of a dish mounted to the side of my house after being told the receiver was no bigger than an ipad and actually …

  22. When it was Millhouse we had good internet connection!
    Not so much now can’t stream a video the service goes in and out.
    Wish there was another option for internet but I live north of Cheyenne and this …

  23. I’ve had their internet service for 7 yrs and absolutely never had a problem that wasn’t solved as soon as I called.
    Highly recommend Mountain West Technologies.

  24. After years of frustrating satellite internet, the Mountain West team has worked tirelessly for almost a year to bring high speed internet to our rural setting. It has been challenging and frustrating at times, but they never let us down.

  25. Great rates and amazing service. I’ve had few problems over the years, but mostly self-inflicted due to lack of understanding the equipment, but the helpful staff always straightened it out promptly.

  26. These guys are way better than the other place. They actually answer their phones and if you have to leave a message they do call you back. They came out and installed and were friendly and nice.

  27. I am very happy with Mountain West!!!! They showed up when planned, and the technician was very efficient and nice to be around. I haven’t had one issue since going with their company!!!

  28. We have used Mountain West for years. Due to our location in town we were unable to aquire any other internet or cable providers. When Mountain West expanded their cell towers to include our area we were able to finally have internet. They …

  29. We live just past the city limits and had their service for a little over a year. We lost service once because of weather and once because of an issue at the office. Not bad for the conditions around here. My family is a HUGE internet …

  30. 15×5 internet speeds for $39.95, why would anyone pay for that in town when you can get 200×50 from Spectrum at $49.95? It makes sense to have MWT if DSL is your only option and that’s it. Hell even FIOS offers better speeds for that …

  31. I have used MWT for almost 4 years. Their customer service has always been prompt and caring. When I upgraded my personal Wifi network and was having an issue, one of their technicians stayed late on a Friday and helped me set it up. I have …

  32. All of the people I have dealt with have been more than friendly, but so willing to help in any way. I’m more than ready to help a local company, that thinks of the people with their prices, one doesn’t feel like they’re getting robbed. Sorry I didn’t make it in with cookies at Christmas.

  33. Rave always to Mountain West Telephone! You all are so awesome! Thank you for figuring out our issue today! The guy you sent out today stayed until he got it figured out! Thank you!! I spaced out his name but hes super awesome!! I sure …

  34. Chris and Jake were absolutely amazing. Chris even pulled some of my weeds when he burried my wire. They were fast and friendly and very knowledgeable. They didn’t try to over sell me but made sure my service was going to be sufficient. Wouldn’t go anywhere else for my internet needs.

  35. I’ve been waiting to switch to Mountain West for a long time as our last house was not in their service area. We have been using them for almost 2 months now with excellent internet service and even better customer service!

  36. Mtn West is by far the BEST service and most reliable! I have tried every other company and they have all failed. I was over the moon happy when Mtn West was finally able to provide my service and have never been disappointed!

  37. Service works great and in a remote area. Only down fall is the call back time when you need some support. Once you get the support though they get the problem fixed in a quick manner!

  38. Installation was easy, techs were very efficient and friendly. I have been totally satisfied with the service so far and it allows me to stream movies like I wanted. Totally recommend MWT

  39. Very happy with Mountain West. They bought out our old internet service and we now have faster internet and a lower bill. Even when service gets knocked out they do their best to get us up and running again quickly

  40. The price is good for the speed, but unlike most reviewers, the customer support has been one of the worst local based supports I have ever had the dissatisfaction of dealing with. I thought that a local english speaking company would be a …

  41. I switched providers in August 2021 after having my previous provider for over a decade. I no longer have lagging internet or inexplained outages. The customer service is always friendly and take care of everything.

  42. I switched over to mountain west tech internet a few months ago from Spectrum. My internet speeds are consistently faster than spectrum and I am paying less! Thier customer service is excellent and much quicker as well. I highly recommend Mountain West Technologies.

  43. I am very very satisfied with the speed of the internet service, and even more satisfied with the price. The initial installation went so smoothly. It’s really nice to know my money is supporting a local company.

  44. Great response time for new customers! MWT is being very transparent about working to improve service in areas that experience interruptions or slow connections. We appreciate their responsiveness and dedication to improving customer service.

  45. Excellent customer service. Local company that supports the community. Speeds are never slow on their wireless internet. Very few outages and they communicate well when they do have disruption with why and when services will be back up.

  46. Very happy Mountain West expanded and my house was finally able to get service. Cable is faster, but I’d rather have a smaller bill. I haven’t noticed any difference in streaming quality or browsing.

  47. i switched from spectrum to mountain west, and it was worth it. customer service was excellent and my internet works great. they also don’t raise their prices like spectrum would try to do every year

  48. Best decision we made was switching from Spectrum to Mountain West. Every employee is polite and helpful. We use the internet for our laptops, streaming on Tv and I work from home. Our service has been wonderful. I think we had one …

  49. Constant outages, terrible connection consistency, and when you try to call even their phone system is down. If there was anyone else I could use I would switch in an instant. Unfortunately I’m stuck with the clown show at this horrible company. If you have another option, USE IT!!!!!

  50. Mountain West provides seamless, reliable, rural Wi-Fi service in Central Wyoming. Their technicians, with home visits, are polite, careful, efficient. It is great to have a local accessible group, either by phone or visit to their office …

  51. They have always been an amazing company and helped with anything I needed!
    The customer service is great and I haven’t had a problem connection wise with my internet! …

  52. I never hesitate to recommend Mountain West for their outstanding internet service. With our former provider, it was so frustrating trying to watch Netflix, but the very day we hooked up with Mountain West, the service improved drastically. Have NEVER had a problem since!

  53. Got Mountain West Internet at our lake cabin last summer. Best thing we ever did. We were able to get rid of Dish network (which was more than twice the cost). We can now stream Netflix, HBOmax, Prime video, and all the others with no …

  54. We have had their service for about 8 years now and very happy with it. Their customer service is outstanding. Whenever we have a problem which has only been a few times over the years they are out as quickly as possible to get it up and going again.

  55. I just received an email this morning, February 1, at 408am stating that I would be entered in a drawing for a gift card if I place a review in January. Enough said about that. I live outside of Cheyenne, and since the change of ownership …

  56. We have used Mountain West since Oct of 2019 with two different accounts. One of those accounts was a business account. During this time there has been a few hic-ups in service ( As with any internet service), but each time there was a …

  57. We set up our appointment on a Saturday in case we had to wait around for someone to show up all day; not only was the tech early for our appointment, he was efficient, explained everything really well and it only took about an hour. This …

  58. I’ve been pretty happy with the internet Mountain West Technologies provides. It’s very affordable. Recently, I’ve had issues with connectivity and the customer service was very prompt and tried their best to improve it.

  59. Before I knew about this service I was told sat was my only option. MWT blows them off the map in terms of customer service, actual streaming service and price. Installment was simple with minimal effect to my home and the installer was …

  60. I’m pretty satisfied with my service, and the customer service has been exceptional! The only thing I wish was different was service availability near me. I get by on what I have now, but definitely would have gone with an upgraded service if it was available in my area.

  61. Mountain West has been the best thing we have done. We are able to steam TV, several gaming devices, phones, etc. If there is ever an outage, they are quick to fix it and get back up running. Great service!!

  62. I had internet service with a different and much inferior company for several years until I made the best decision ever to switch to Mountain West Technologies last year. They provide exceptional service, excellent equipment, and the customer service is phenomenal. I plan to stay with Mountain West forever.

  63. We have been pleased with Mountain West internet and have used them for years. Service is reliable and when there is an issue their customer service is professional and responsive. Prices are very fair and they don’t try to sell you more features than you need.

  64. I really like this company! Took no time to hook me up the BILL has not gone up. Yes! Very polite and down to earth group of people. Now granted I only spoke to Matt Kadlick and the tech who came to do set up. But if you have to spend time …

  65. We have used Mountain West for over 8 years now and have had the best customer experience of any company we have worked with for internet. They work hard to fix any issues and take care of their customers. We recommend them to anyone who has the option to use them as an internet provider!

  66. This is the best internet service we have ever had. The gentleman that came to switch us over to Mountain West was so nice and very helpful. Whenever I have a question about anything going on, the office people are always so nice and very …

  67. What can’t I say… they are local, friendly, and are a great reliable ISP! I have used other big dog ISP’s in the area, and in my opinion, there service isn’t as great, and they treat you just like another customer. Mountain West is …

  68. Been super happy with my Mtn West internet service! Especially being out in the country a long way from town I still am able to get the quick speeds to do everything I need and want to! When I’ve called for billing help or customer service …

  69. Great customer service, tech support and prices. Outages are rare, and the problems are always fixed quickly. Even the problems caused on my end are fixed quickly by a phone call, and the techs never make you feel dumb even when it’s …

  70. The technician worked efficiently and professionaly to establish an internet connection in a rural setting. He did not let any obstacle stand in his way to efficiently complete the installation.

  71. We have always experienced the best customer service. Recently Tim Mead was kind enough to help us troubleshoot our new modem as something had to be done on there side to make it work. We occasionally have outages but nothing worth writing …

  72. The customer service at Mountain West is exceptional. I love being able to call and talk to a human without going through a bunch of menus and being placed on hold. I have far less issues with my internet than I had with my previous …

  73. Excellent service, fast responses, product delivered in timely manner. I needed help setting up my auto pay and very happy with the service received. The conversation was light and easy and focused on helping me with what I needed. …

  74. One of the things I love about this company is that they do not change the rates. Sure, over time they will do a rate hike but it’s not like most companies that keep jacking up the price every few months. I have had the same rate since I …

  75. The internet was shoddy at best for me for gaming which is why I purchased it and was sold on the purchase. The sales lady was a gamer and said it would work perfectly for me. (It didn’t). I had a run in with the employee Amber in billing …

  76. We love Mountain West! The set up was super easy and two years later the service is still much cheaper and better than Centurylink or Spectrum. I work from home and deal with large files and nothing has ever froze up or been every remotely slow. Highly recommend.

  77. Good, reliable Internet at a reasonable price. Very helpful, patient, and amiable customer service when I had an issue with my router. None of the hassle and headache I’ve had with other Internet service providers. I highly recommend Mountain West Technologies.

  78. 5 star review for Mtn West and their team for excellent customer service and support during an unexpected outage on thanksgiving day, when they could have been with their family’s they we’re taking care of customers!

  79. We have been customers of Mountain West since early 2018. We have never had anything but exceptional customer service. We exclusively use streaming and have never had an issue as well as with several other WiFi devices.

  80. They are a great Internet service in general. I’d eventually like to see them offer fiber or faster speeds. When I have a problem, I call and they are willing to help fix this. …

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