They are a predatory lender. The loan and then several modifications they gave us have made it where we will never pay them off. They have made nothing but intrest on us and added money any opportunity they can, like when we did any …
It is very interesting to me that there are so many 4 and 5 stars from satisfied customers. In my opinion a zero would better express the service I’ve received. I am extremely customer service oriented and try always to make the best …
fix your partial payment system I am sick of calling every month, literally have called 30 out of 30 months I have had my house. do not send them a message on the website they will not respond and every month I am told the “fix the issue” …
If you had any business dealing with Nationstar Mortgage then you have experienced frustrations to the highest level. They place you on hold for well over an hour then connect you with a poor speaking person who whisper on the phone. Their …
My experience with Nationstar starting with my initial consultation with Reece Shaw was excellent. He wasn’t trying to sell me on anything and really provided a good sounding board for options that were best for me. The process to close …
I had a great experience refinancing my loan with Patrick McLaughlin and Bobby Lee. Both were fantastic with answering my questions and explaining the process and also with follow up. I’ve tried refinancing before and this was the first time it has been successful. I’m very grateful to Nationstar, Patrick and Bobby.
I completed refinance of my home loan with NationStar. Kyle Crouse and Dan Miller of Greenlight Loans helped us through the process and did an amazing job. I had to travel for business a couple of times during the process but they kept us …
I wish that there was an option to give ZERO STARS! I purchased my house in September 2017, my mortgage was sold to Mr. Cooper mortgage company in October 2018 and it’s been down hill every since!! When I made my payment on February 1, …
I had a wonderful experience with refinancing. I had attempted to refinance on three separate occasions during the past year and each attempt failed. I had given up on the idea. …
Nationstar has been very good to our family. We have fallen under several setbacks during our time with Nationstar and they have always worked with us in saving our home. This company is truely about keeping a family in the home instead …
Nationstar Mortgage who took over my mortgage from Bank America was a (GOD SENT). They refinanced my mortgage and i was able to get a reduction of nearly $400.00 per month. of which i am now saving toward my principal and also a peace of …
THE WORST. This has been by far the worst mortgage company I have ever dealt with. I will be transferring my mortgage from them tomorrow. I have attempted to call the past 2 nights to be told they were closed, put on hold for 20 minutes and …
I cannot give Greenlight 5 stars because my initial interaction with loan processor Ronney Johnson was miserable to say the least. He was a master at dragging things out; non-responsive, asked more than one time for documents already …
I didn’t choose to do business with this company. My mortgage was sold to Nation star and it’s like doing business with the three stooges. Who I do business with should be up to the consumer. This practice is just wrong. Consumers aren’t …
Mr. Cooper has been a nightmare to work with. I have been trying to change my payments to being paid bi-weekly instead of monthly. I was warned by a friend of mine in the mortgage business that it wasn’t in the best interest of the lender …
I’m trying to buy a house with another lender and I think I will lose it because NationStar has incorrectly reported to the credit agencies that I was late on a payment . . . when I never have had a late payment. I was finally able to get …
Recently refinanced my mortgage with Nationstar. The entire process took over 2 months and they deliberately stalled instead of closing before the end of the year. My loan estimate changed about 6 times and we were NEVER contacted to …
After getting no answers or responses from the short sale office for two days I finally reached out to the corporate office and was fortunate enough to get a wonderful lady names Cynthia on the phone. She was the first person I had spoken …
HORRIBLE. Wow, just found out by snail mail that my “escrow amount changed and my last payment was not enough to be applied, account in suspension” This is the kind of ‘customer service’ that the nations leader of an excuse for customer …
Great experience. John Loy and Marisa Moore took excellent care of my application, processing it quickly and funding it fast. Could not have asked for better service. And I sell real estate, so I know more than a little about loan people.
We have recently refinanced our home through Greenlight Loans. We had the pleasure of working with Mr. Jason Myles, loan agent and Steve Gearhart, closing agent. Both were very attentive and patient with our questions no matter how …
It took a while to get the refinancing done, but in the long run I am happy! They were able to take care of a lot issues as I travel for a living. My biggest complaint would be the lack of communication when being sent new forms to sign. My …
I enjoyed my contact with David ,Toshar, and the group, they are very knowledgeable of their positions to help me get refinance on my home. They help me understand what was going to take place and walked me through everything. I enjoyed my …
NationStar had a team of three professionals who helped me from start to finish. They kept communication ongoing throughout the whole process. They updated me regularly and they all three allowed me to contact them whenever I needed them. I …
Well I’ve been reading your reviews and I kinda thought I wasn’t the only person you folks are screwing over but i didn’t expect so many different levels of it. …
I was very satisfied with the service that I received from Nationstar. I would use them again and also refer them to my family and friends. I trusted my loan officer. He was knowledgeable and very helpful. Thank you Corey for all of your help and support. Thank you for making me feel comfortable.
A little background to our refi experience: We initially began our journey with a local mortgage broker. We reviewed the loan options and found them to be ‘fee excessive’ with higher rate. We broadened our search to online companies and …
The very poorest of poor service ever, if I could leave negative stars I would. I had a pipe break at the house my Insurance carrier issued a check made out to myself and Mr. Cooper They received my over night envelope on April 20, 2018. …
AWEFULL! After you wait on hold for 30+ minutes, the person you finally get to talk to cannot help you.
They had wrong information from their internal paperwork and raised my escrow …
I have owned my own home for over 29 years and have been with some very well-known mortgage companies. Nationstar has been the best company I have ever been with. With Nationstar, I am more than just a number. The company really cares …
As a retired 40 year Banking professional, I’ve supervised many mortgage officers & processors & always have believed we were the best, that is, until I decided to refinance my mortgage with Nationstar. At inception I was treated in a very …
Aside from a clunky initial interface, my experience with Nationstar dba Greenlight Loans was amazing. The representative who initially handled my claim was personable, knowledgeable and efficient. The processor after him called a couple …
This is company with terrible customer service masquerading as a hip company disrupting the mortgage business. They are a pain to work with. Their online portal appears cool on the outside but is not very usable, escrow balance history is …
Just refinanced my home loan with Nationstar Mortgage. It did take longer then what I wanted. But, I have to say the June King was there with me every step of the way. June always kept me informed with everything that was going on with my …
Nationstar Mortgage originally bought my loan from Bank of America when B of A was forced to sell off some of its loans, but I have since refinanced with Nationstar again because of the high quality of service I receive when interacting …
Nationstar was very helpful in refinancing our home. Kimberly Gardner-Ricks was our Closing Coordinator, and she was always polite, attentive, and professional. She was a great point of contact for us, and made sure that the process was as prompt and streamlined as possible. We recommend Kimberly and Nationstar for your refinance!
This is an amazing mortgage company! My husband and i had alot of financial issues to due to a cancer diagnoses. All of the representatives that we spoke with were and are always so kind and considerate and very respectful! They truly were always seeking a way to help. Great company!
My mortgage was purchased from Bank of America and since that day I have had nothing but problems..The absolute WORST company I have EVER dealt with. They process payments in a shady manner so it looks as if you are late and then hit you …
I was contacted by Jae Shin to see if I might be interested in refinancing. My wife and I were understandably nervous about such a big step. Jae and his closing assistant Duc Lam made the process as simple, understandable and efficient as …
Very professional. I called to get my online account unlocked and was given the information that they could possibly lower my monthly payment. We re-financed with Greenlight Financial and the process was so super easy. I’d recommend them to any one.
I’ve been getting messages requiring a call back due to my account. After the 3rd message I called back. Apparently it was a tactic to get me on the phone to refinance. When I told him I wasn’t interested he continued to ask questions about …
Nationstar obtained my mortgage in 2010, not long after i bought my house in 2009. Anytime i’ve ever had to call about anything, anyone i spoke to was always so nice and friendly. They don’t hassle. Their site is easy to navigate. When it …
I want to thank the professionals at Nationstar Mortgage for the seamless & efficient service I received with the refinance of my home. I would especially want to extend praises to, My Nguyen & Roger Salazar for their courtesy, …
As a senior citizen reducing debt is a priority for us. We approached Nationstar and was truly surprised at the welcoming voice on the other end. We were told all of our options and everything was explained very well. You could tell that …
Start to finish for a refinance was 28 days. I worked with Jonathan McGrail and Shawn Jones at Greenlight Mortgage (Nationstar). Jonathan responded to emails immediately with a follow-up email or telephone call if I had a more in-depth …
WORST mortgage company ever! Their website is an absolute waste of time. This company is in the stone ages. They are still doing everything by mail and phone. The website is horrendous. The customer service is worse. You cannot make …
The most incompetent people I have ever dealt with for a mortgage company. You send in ALL the information, and only partial gets read. Constant mistakes on their behalf, constant hour long phone calls and you always get someone in another …
This company Mr. Cooper engaged in deceptive/ dishonest loan practices causing me financial harm. They issued written guarantees they didn’t honor and offered bad advice. Over the span of 2 months I worked with Derek Clark in the Coppell …
My experience with Nationstar was such an incredible and positive experience. The agents I worked with ,Brett Woolston & Hanh Nguyen, did a superb job in handling the refinancing process in a diligent and professional manner. …
My experience with Nationstar, especially my account that was handled by Jay Nie, was the best. Jay found creative ways to help me refinance my loan, something another lender could not or would not do. My loan closed within 4 weeks. I …
Worst company is the WORLD!!!. I would give a zero if I could. It took 69 days. Their communication skills are none existing. They refuse to talk to my agent. I called every day to see what items were needed and finally 3 days before …
I just completed a refinance with Greenlight Loans, a division of Nationstar Mortgage. Chris Boudreau, Mortgage Professional, and Armando Cedillo, Closing Coordinator, were outstanding! They assessed my needs and talked through various …
A big thank you to Elizabeth Rodriguez for helping me to refinance a loan. There were many, many forms to scan and send electronically but she walked me through the process and I was able to submit the necessary materials quickly and efficiently. I am especially grateful to how quickly it was accomplished.
After receiving refinancing notices via email and regular mail, I finally made the call. I’m glad I did. The entire process was smooth, efficient and the representatives from the initiation through the closing were very professional and …
I don’t like these guys at all. About a year ago, they sent me a report saying my home was worth over $200,000 and that my principal balance was $175,000. I should call to refinance! So I did. I was told by the person on the phone my …
We are one of the unlucky families that got their mortgage purchased by Nationstar Mortgage from Bank of America. I just got off of the phone with a customer service rep for not receiving any statements on the last two months. They told …
It’s the 6th of the month and the harassment calls have begun!! The checks in the mail. Be patient. Not calling clients telling them up front that you are gonna keep calling!! Really?!?!? Don’t threaten us, it’s bad for business!! We will …
So far not so great. They called us asking us to refinance. They said we would get money back at closing. Didn’t have any idea we would instead be paying closing cost until closing day/signing when the notary that came to our house asked …
Marc Ritchie and Dan Miller we’re perfect. The only delays came from our side and they managed to keep a rate lock even a few days after it expired. Process from A-Z was simple and they did what they said they would do. …
Worked mostly with Jordan Feldman and some with Payal Gulati on a VA home refinance. They very professional, great to talk to, and answered all of my questions. We finished signing earlier this month. If it wasn’t for your great employees, we may have gone elsewhere.
Nationstar refinanced my home after my divorce. Jason Lundy and Sherry Cecil were amazing! They both made the difficult process smoother and put my mind at ease. My circumstances were difficult, but they remained patient and professional through the entire process. I’m thankful to be a customer!
I have been amazed at what happened with Nationstar and the refinancing process. When I got this house as my first house, I was so excited, when the economy tanked, payments got higher, salary went down, trying to get into the HARP program, …
I’ve been a client with Nationstar for 5+ years, and have refinanced 2 times. I have always felt that they have acted in the best interest of my needs, and work expeditiously throughout the process. Sammy Lopez and Dan Miller were a tremendous help through the entire proess
I just refinanced my house with Nationstar Mortgage and it’s a pleasure for me to say that it was a great experience. I worked with both Tony Niehaus, the closing coordinator, and Kenneth Bouton, the mortgage professional. Both were …
My husband and I had a great experience dealing with Mark Paschal at Greenlight Loans. He was very patient to answer all of our questions. We got a great rate and our monthly payments went down as promised. The processor Christina worked very hard to keep our closing costs down. I would definitely deal with them again.
This refinance experience was better than anything I could have imagined. I was very apprehensive and not sure what to expect. I can now say this was completely stress free. Everything went so smoothly. The reps I spoke to were all very …
Stay away from this company if you can, no, run as fast as you can from this lender… they truly think they’re above the law and can take your money from your bank account even without authorization. Nationstar billed me two monthly …
If I could give a -0, I would. I have called this company, I do’n know how may times since last year regarding my taxes and home insurance ( escrow acct) they paid taxes late with penalties, they paid the wrong amount to the insurance …
I was so impressed with the support and help I received from Kimberly-Gardner Rick my Loan officer. I can honestly say this is the best experience I have every had in regards to any loan officer. I had many questions and was uneasy …
I have been with the same loan company for 14 years now. The compnay has changed names and is now Mr. Cooper. I have had the worst experience with this company. I spoke to them last year about possibly refinacing my loan with them as the …
I honestly would not recommend this mortgage company to anyone. Every time you call you are routed and re routed around. At every turn, they verify and then try and sell you on something. It took 15 minutes just to get an address to send an insurance check in to for endorsing. Very frustrating and hard to do business with.
Honestly when our bank sold our Mortgage to Nationstar we were a little nervous and not sure what to expect. We were pleasantly surprised with the smooth transition and the great response from Nationstar’s customer service to the questions we had. So far our experience with Nationstar has been positive.
David Hamilton – Mortgage Professional, and Valencia Dennis – Closing Coordinator, made our refinancing process with Nationstar Mortgage easy. They were both very responsive, helpful, thorough, flexible, and friendly. And I felt that they were always honest and transparent with us. I highly recommend Nationstar Mortgage!
I was overall very happy with my experience. I had a unique situation and felt that the people I was in contact with were really on my side and went out of their way to help me. I did feel like the whole process took a long time to …
Simply said… I HATE this company. From start they lost my mortgage payments and are quick to blame the customer, when I proven I sent payments- what a very painful event. All has been corrected however, I have I never worked with such a different mortgage co.
We recently refinanced our current mortgage through the Nationstar subsidiary Greenlight Loans. (The existing mortgage had been held by Nationstar who acquired it from Bank of America.) …
Excellent experience
I just completed refinancing my mortgage through Nationstar and Greenlight Loans. Loan officer June King represented Nationstar, and Tracy Proeung, Greenlight. …
A+ experience. I have been with Nationstar for 11 year’s. My husband died last year and I frantically worked to try to refinance so that I could afford the mortgage on my own. Can’t tell you the bad experience’s I had..especially since …
I had a very bad experience previously attempting to refinance my income property.
Brandon Gibbons and Devyn Stafford handled this refinance in a most professional …
This was my first time refinancing and it could not have gone any better. Tom Cook from Nationstar and Esther Lee from Greenlight Loans were absolutely amazing! They were there to help me every step of the way and answered any of my …
By far, they are a terrible company to deal with. They drug my pay off out for more than 50 days. It was only by luck I discovered they did not pay my property taxes from escrow 2 days before it was due. Since my pay off already occurred …
What a fabulous experience I had with the entire Nationstar/Greenlight team! In today’s economy going through the loan process is difficult and time consuming to say the least. I had a 4 week deadline to have a loan completely approved …
Mr.Chris Slocum the Mortgage Professional has great knowledge to advise us the type of loan and to get our application of the loan finally approved timely. Chris has good skill of communication. I asked him many questions for the loan and …
I used to have good experiences with mr cooper. Now not so much. We have been waiting months for our account to update with our new terms. Every time I call I’m told they will handle it and nobody ever does!! I submitted the paperwork twice …
Nationstar mortgage bought our mortgage from Bank of America about 2 year ago. We have had the worst customer service experiences with this company. The first problem we had was that we never received statements once the mortgage was …
This is by far the absolute worst mortgage company I have used to date. Every month we have to call and have them correct their errors with our payments. We have had them for 6 to 8 months and every month we have had to call to have them …
Great Mortgage Company, they’ve helped me along the way to get my Modification. And save my home already 3 times!! Mr. Cooper (Nationstar) Has an amazing customer service line. Really nice people. I love this home loan company. If your a …
Abysmal customer service. Nationstar took over my mortgage not too long ago, and I have discovered that they are not crediting my payments to my account, and have now reported me as delinquent. I have proof of my payments being processed, …
Most mortgage companies, I think, remain pretty invisible in the ‘day to day’ of home ownership. And Mr. Cooper, formerly Nationstar, was too… That is until they sold my loan to another mortgage company. …
They are the most awful mortgage company to deal with. Their staff are incompetent and most of them do not know their product. B.O.A sold my mortgage to Nationstar mortgage (bad deal for me). Do not expect to get result even with …
I was contacted by Nationstar Mortgage via direct mail advertising. They offered an opportunity to refinance my mortgage with no hassles and/or cash requirements. By far, Nationstar delivered as promised. Fast, efficient and pleasant …
I just completed a refinance with loan officer David Oursler at Greenlight Loans and had a great experience. He explained everything, got me a great rate, and gave me great customer service. My Closing Coordinator Colleen Harford kept …
To my surprise our refinance went very well and quickly. Thanks to the staff we dealt with, Jason Osteen and George Lopez were both very understanding at my apprehension of doing everything on line. They were polite and professional, …
Recently refinanced my mortgage note, with the assistance of Jordan Love at Nationstar I was able to move to a 20 year note with only a small monthly increase. Jordan was very easy to work with, returned calls promptly and answered all my …
Amazing customer service with Roger Ramillon and Steven Lee. We had a bankruptcy from two years prior and thought that a refi wasn’t an option. We had equity in our home and needed cash out to help pay for our daughter’s college tuition. …
Had no problems with Countrywide or Bank of America (first two holders of my loan) but when Nationstar took over they messed up my very first payment. Even after they told me it was resolved I had to call back and have them make …
Both Nationstar representatives were awesome and very efficient in the work that they provided. They each need to be recognized for outstanding work ability. I give them both a 5-star rating and would recommend the company to whom ever needed a refinance to look you up first for SERVICE.
I’ve refinanced several times, but I can honestly say this was the smoothest experience I’ve ever had. My first contact was with Cameron Wallington, who was great, but when I ran into a problem (which took months to resolve!), Paul Howarth …
My experience began on a very positive note when I called Kimson at Green Light Loans. He was courteous, informative, helpful and knowledgeable.
We moved through the application process quickly with no issues. Once the …
Our mortgage was sold by Bank of America (still mad at them), we have been with Nation-star for close to two years and so far we have had nothing but good service in fact better than Bank of America who charged me 12 dollars to make an …
worst company I have dealt with in a very long time. never had any problems at all with Bank of America, then when my mortgage was transferred to Nationstar, it just became a horrific experience. they have managed to screw up a perfect …
Don’t even think about using Mr. Cooper. Our mortgage company sold our mortgage to them. So we had no choice. Have been trying to set up bi weekly payments for 4 months with them. We keep getting the run around. Very dissatisfied. If I could give them a 0 rating..I would.!!!!!!!!!
My mortgage was transferred to Nationstar, the first two months were fine and then it started…..when you call in you get another country. When you send information in it doesn’t get read. When you call back you get another country who …
THIS COMPANY IS HORRIBLE!!! I have spent 5 months trying to get a release of lien on a home my dad owned that I was trying to sell. They gave me the run around saying they would send me the release. I would have to call back and talk to a …
The most frustrating and horrible experience. We have been put through the ringer. After weeks of no communication or returned phone calls from loan officer and managers we finally closed. We showed up to closing table and the “hidden” fees …
I recently refinance my mortgage, to take advantage of the lower rates. The woman who initiated my loan Kathy was extremely helpful in the process. I have several options to choose from and Kathy really took her time to explain everything …
If I could rate Mr. Cooper zero I would. I am a present customer who have reached out nine times to speak upon forbearance ending and to pay escrow missed during Pandemic in order to assume orginial monthly payment. One constant. …
I appreciate the outstanding customer service that your staff provided. I recently closed a refinance for our home. Your staff was very attentive and helpful. The employees I interacted with, especially Leticia Cortez, our Closing …
Thanks a million to Jerome Brooks and Lakeisha Grant for their superior customer service. They were a great asset to us in refinancing our home. A special thank you to Jerome. I was working with another company to get the best rate …
If I could select negative 5 star, I gladly would. Nationstar purchased my mortgage from Bank of America. There was an issue will losing/mis-appropriating one of my mortgage payments in the process. Myself and my wife have spent …
Had I written this review a few weeks ago I probably would have given them more stars. however, in the process of buying a home and using them as a lender they actually referred me to use two terrible real estate agents – one in Indiana and …
I was always kept well informed throughout the process. When I had a question, I was able to get an answer immediately. The information was always accurate, and I never had to wait for info. Each step of the process was explained to me in …
I would put zero stars if I could…. Sold to Nationstar from Bank of America just like others… I will be rating Bank of America as well because they suck for selling my loan to these people. Ridiculous Service!!! I simply wanted to pay …
Incredibly shady mortgage company. My mortgage was sent over here by Bank of America and it’s been 2 months of failure. They are 0 for 2. I was double charged my mortgage on the first month, overdrew my account. So I should be good for …
I had a great experience with Rosemary Nguyen and Steve Smith. Both understood my needs. Made the refi experience smooth and easy. Completely different experience than I have ever had with a mortgage company….. they made it that easy… pain free…. great team of representatives at Nationstar.
This is by far the best re-finance experience I’ve ever had with any mortgage company let alone NationStar who has a somewhat checkered past and lots of complaints. The whole process took less than 21 days from the time I called in to inquire about lower interest rates to the actual signing of the new mortgage.
I have lived in my condo for 23 yrs. The mortgage has been ‘sold’ several times. I have never gotten this great of customer service from anyone until now. Nationstar Mtg. is what customer service should be. The agents that I dealt with …
I was contacted by Larry Mentor of Greenlight Loans to refinance my mortgage. He has been nothing short of fabulous. Professional, Customer Focused, Folllows through on information and on promises he has made. I’m in the process of closing …
There is still a company that knows what customer service truly is. And it is Mr. Cooper Mortgage. When I heard they had taken over from Nationstar, I was more than skeptical. However when the stuff hit the fan with this global pandemic, …
I just refinanced my existing Nationstar Mortgage and I was very please with the efficiency of the process. The loan agent Randy Tabor and loan processor Kristen Lanter showed tremendous care for my needs throughout the refinancing process. …
Our refinancing was very a easy and smooth process. It took 15 business days from our phone application to the closing at our home. Everyone was highly professional and extreemly knowledgeable. We lowered our rate and term to 2.75% for 15 years. Highly recommend to anyone looking to refinance or finance a new home loan.
If the payment is not processed by the 1st of the month the phone calls start at noon. And they continue until the payment is processed. There is a grace period indicated on the statement ignore it it should be removed. I recently had …
I/m not quite sure exactly when I first talked with Pam Fen , 6-8 months ago. But
from the beginning she was extremely helpful and knowledgeable about all the …
I’ve been a client of Nationstar Mortgage LLC for a couple of years and I refinanced my mortgage with Nationstar last December and it was a very pleasant experience. Very professional from the start to the end. It started with Victor S – …
My husband and I recently refinanced our existing Nationstar mortgage. The process from start to finish was extremely quick, and Kristen Crenshaw and John Durnin were very responsive to our phone calls and emails. They were very clear and transparent about the process, and we are extremely happy with our decision!
I had to go through an incredibly difficult and long refinance and I am so grateful that Dan Miller and Patrick Oneal of Greenlight Loans were right there with me. I was so impressed with their perseverance and dedication to getting the job …
Nationstar has made the loan refinance process easy and as painless as possible. We worked with great people along the way, especially Jack Mullins. Jack was fantastic and certainly understand communication. He stayed in constant contact, …
I have been trying to receive a payoff balance for a loan. Between my loan officer and myself I have contacted them more than six times and 12hours.
This loan is in my deceased grandmother’s name. I am the executor of the estate …
I just received word that my refinance was complete, what a relief that was. I was very anxious about the whole process up front, but Lisa Garcia did exactly what she said she would do. Lisa Garcia made the process as easy as possible. …
Got stuck with them also when BofA sold my mortgage. Then (stupidly), I tried to refinance with them, locked in a great rate. But the loan officer failed to answer my emails, phone messages or send me notice of paperwork that needed …
Called Customer Care about a potential late payment after my loan was just transferred from Chase Bank. Service agent was extremely helpful and showed me how to go online to manage my account and make payments. Also, made sure there I would not incur any late fees. Great first impression for a new customer. THANK YOU!!!
We just completed the refinance of our home with Nationstar mortgage and couldn’t be happier. Our loan coordinators, Mike Paknejad and Lekeshia Grant, were excellent. we were kept informed along the way and had our questions answered very …
This is the worst mortgage company. My mortgage was to Nationstar in 2013 and I have had nothing but issues since. When I was laid off from my job in 2013 I filed for a modification trying to lower my payments. At that time I was told they …
Absolutely a terrible mortgage company. It took them over 6 months to refinance my mortgage, and that was with me begging them and complaining for the last three months. If you change insurance they request information, ignore the …
Marisa Moore & Shawn Wyns were great in helping me refinance my loan. Shawn explained all of my options in a very clear manner and helped way the pros and cons of each one to help me make the best decision. He was very responsive to emails …
Mortgage transferred to this joke and lo and behold am given incorrect info. Poor communication. 2 hours so far playing yo-yo with some CSRs. Junk. Take your biz elsewhere if seeking a mortgage or refi because clearly they can’t even handle the basic servicing
My mortgage was sold to this company a year or so back and all seemed ok, it’s just a mortgage payment. Then this lady called me about refinancing which I was actually in the market for. Man was she a pushy rude lady. Literally was …
My loan was just transferred to Nationstar from another mortgage company. I was dreading the process of updating my information and setting up automated payments. I found the website to be extremely user-friendly and I was able to take care of all my business online in a short amount of time! Awesome!
My refinance process went very smoothly. As a landlord, I have been through the home buying process many times, and this was one of the best experiences I have had. Thank you Nationstar and the professionals who assisted me each step of the loan process.
My Mortgage was sold to Nationstar by BOFA about 2 years back, and right off the bat, there were various issues including endless spam calls (sometimes 3 times a day), getting access to my online account, even figuring out where to send the …
I recently completed refinancing my existing mortgage. I have nothing but praise for the initial contact I made with your employee, Maria Nunez on 12/14/2016. If it hadn’t been for her helpfulness and explanations I probably would never …
Nation Star mortgage bought our mortgage from another company about a year ago. We have had the worst customer service experiences with this company. The first problem we had was that we never received statements once the mortgage was …
Worst Company EVER they harass you to refinance your home, and then when you try to do so they mislead you. They have you to pay an up front Appraisal fee for $554 which is non refundable and then tell they can’t refinance you and your …
It never fails!!! whenever I need help on there website to make a mortgage payment; If i need help from them, the most important thing to them is to clip me with fees to render any kind of help with my transaction!!! it was not my choice …
Was given a modification loan with stipulations of a trial period plan. Paid my mortgage on the first as I have for the past 8 years. They withheld my payment and now have cancelled the trial period due to late payments. This company is …
I recently got divorced and was awarded my house. In the divorce decision, I had to refinance my loan. I had my loan through Nationsar already so this was very helpful. But I would like to thank all of the people at Nationstar and …
Nationstar recently purchased my mortgage from another vendor and mailed all of the legally required notices and details required. They specifically stated in their notices that all automatic payments would continue without interruption. …
When we paid off our mortgage it was November. So I called prior to paying off to let them know I was paying it off and to request that they go ahead and send the property tax payment (plenty of money in escrow). …
I had a very good experience with Green Light division of Nationstar Mortgage. Both of my representatives, Patrick McLaughlin & Devyn Stafford, were very helpful in the re-financing process for our home. They worked together very well and …
My mortgage process with Nationstar was not what I expected. I thought it would have been lengthy, way too many telephone calls and conversations. The entire process was less than 3 weeks with a knowledgeable and experienced staff. They …
If I could leave a zero star rating I would. However lowest rating is 1 star. My dad passed away 7 years ago. After that my mom found out he had been deferring their house taxes for many many years. Upon request we have provided the …
They were good until i refinanced and they owed me a refund they refuse to send. They just tell me the check is in the mail for months. Tell me how you can get a check to me in months but can but i got a statement every month on time after …
My mortgage was sold to Nationstar on November 1st, and I was unaware that it had been sold. I was out of town, and when I returned I realized that my previous mortgage company did not cash my check for October, and that my mortgage had …
We were part of the bundle of Bank of America customers sold off to Nationstar two years back. We read the terrible reviews and were initially very apprehensive about our new mortgage servicer. However, our fears have not been realized so …
I was saddened when First Tennessee Home Loans transferred my mortgage to Nationstar, each time I contacted them I received crappy service. Either my concerns were not handled to my satisfaction or they were completely ignored. I finally …
This is the second time doing business with Nationstar. The first being a little over a year ago.and at that time, I was left with disappointment. So of course, I was concerned inquiring and doing business with them again. I can …
We recently refinanced our home, and I must admit that I was dreading it. I worked with Elliott, and then Anthony Douk and they were EXCELLENT! It was the best experience, and my refinance was at a lower interest rate, and mortgage. It took …
I had an ARM that was due to begin adjusting this year which was recently assigned to Nationstar for servicing. With the low interest rates, I probably would have been fine, but still wanted to refinance into a fixed rate. Due to family …
I was very impressed with the assistance I received from Nationstar Mortgage in refinancing a home. With the help of MP-Jess Hamilton and My Nguyen, the process was simpler than I thought. Both of them worked with me (even off hours) to …
Not one employee that I have spoken to in over a year understands their job. Imagine your mortgage company not paying your insurance on time causing your insurance to go past due. Imagine multiple reps from your mortgage company telling you …
We were trying to refinance our house and we started a process with another “mickey mouse” company in January 2015. Our friend who is the owner of this broker told us that because of all our debts they could find only one company to give …
Excellent customer service and extremely fast loan processing. This was our 4th experience with Greenlight Financial Services. Nationstar may now own them but everything went smoothly just like the 3 previous times. …
Our experience with Nationstar Mortgage was first class! Every time we had a question – no matter how small – our agent would quickly get back to us. He was was extremely friendly and made me feel like I actually mattered instead of being “just another case number.” I highly recommend Nationstar for all mortgage needs!!
It was great experience in refinancing my existing mortgage at a lower interest rate. I loved the digital docs. that made my signing easier from home anytime. The process was exceptional and commendable. Everyone I encountered during the …
Sometimes things happen for a reason…and I think that meeting our loan officer, Pam Fenn, over the phone when I was finally ready to refinance my FHA home loan was no accident. I was reluctant and discouraged for some time as I was …
Amazing service from this company. I would definitely rate them a 10+. Ronnie Friedman is one amazing person you all have working there. She took care of everything for me. I had some problems with my title and she was all over this. At …
Our mortgage was sold to Nationstar from Bank of America and we haven’t had any problems with them. I have had great customer service whenever I needed to call them. We refinanced with them a year or so ago and got a lower interest rate. The downfall is that I can’t just run a check up there and pay my mortgage like I did before.
Worst Mortgage Processor Ever! Mr Cooper purchased my recent home refi and it’s been nothing but a headache. I’ve talked live on the phone and via email with 3 different escalation specialists about a missing payment with no resolution. …
I spoke to a Mr. Cooper representative and I was surprised to see my account was finally updated; the escrow balance shows paid and my loan will be up to date once my payment made today-(1/9/19) posts. I can honestly say this long and …
The refinance was a very quick process. Though I was not happy with the appraisal. It would be nice to be given a choice of appraisers instead of just one being assigned. I don’t feel that he did a very good or thorough job of the …
I was interested in refinancing my home mortgage but because I am retired now and on a fixed income, I did not think I would qualify. I had ignored the previous e mails and letters from Nationstar but one day I answered the call by mistake. …
My mom finished paying her mortgage early and they won’t send the release of lien to the county. They were legally supposed to comply within 30 days of her final payment. THE ABSOLUTE WORST COMPANY TO DEAL WITH. We have continued to call …
My mortgage was sold to Mr Cooper and the experience has been terrible. They sent out the first instructions for the first payment 5 days after it was due. I made the first payment then then sent an additional bill with erroneous …
Some of the best customer service I have ever experienced. If I had a question and called/emailed Shannon or Brandy they contacted me in record time. They were both great to deal with and helped make my refinance so easy. I have already been recommending Nationstar Mortgage to friends and family. Thanks so much!!!
I received some communications from Nationstar indicating it would be a great time to refinance my mortgage. I was really doubtful of this as I thought, “why would Nationstar give me the opportunity to (substantially) reduce my interest …
I have only good things to say about Nationstar Mortgage. They bought my mortgage from Bank of America and it has been all good. I find them courteous and easy to deal with. They helped us refinance our mortgage from a 30 year fixed to a …
I had received an email from Nationstar about the interest rates being reduced and thought I would give them a call and see if it would be beneficial to us. I was surprised how much we will save and how easy the process was. With the help …
Here is what I have to say…. Let me start from the beginning. I have received multiple letters from Nationstar about refinancing but have not responded to any previous offers because I was afraid it would be such a tedious and miserable …
Excellent customer service!!! I spoke with customer service at least 3 times and each time was a pleasant experience. My loan was sold to Nationstar Mortgage and the transition was not pleasant, it was a mess. I ended up 2 months behind on …
I just completed a refinance with GreenLight/Nationstar and both Chris Melrose and Carolyn Reyes were great! My BOA mortgage was sold to Nationstar a few years ago, it was a seamless transition. I suspected the equity in my home had …
Worst experience ever, I’m a current customer trying to do a refinance, at the begging I was amaze with the response and quality of the customer service but that change completely for the worst in a matter of days in the process. After they …
I had many inserts in my mortgage statements regarding refinancing. I ignored these until one day I had a call from Robert Joiner from Nationstar who told me he would like to help me refinance. I told him I was 2 years behind in filing my …
Do NOT use this mortgage company. My mortgage was transferred here in September of 2016. First, I received a sales call about refinancing. Apparently I clicked on something in an email that triggered their call. The salesman was extremely …
After 4 months of being led to believe that they could refinance, the come at me that I need to pay $2000 to close that was never discussed. I had initially called to have my escrow analysis done to reduce my payment, but they tried to lure …
I recently refinanced my home mortgage with Nationstar. The whole process was a great experience. I cannot stress enough how professional Philippe Mouradian (Mortgage Professional) and Dede Knox (Closing Coordinator) where throughout the …
I was happy when Nationstar Mortgage contacted me to refinance my home for a much better rate. Although the process took a little time and paperwork, it was a fairly easy process. Thanks to Jason Myles and Long Tran for helping me through the process. They were always quick to respond to my questions and were easy to reach. Thanks!!
I must first thank Bank of America for transferring my mortgage to Nation Star whom I had never heard of prior to the transfer. I must say that the transition was not smooth but all the Nation Star service agents were very helpful during …
New name. Same terrible company. There is a customer service department, but it never does anything. They always agree that the rate is incorrect and say they will “have the issue reviewed”. Two years and 30 phone calls later, the interest …
I had a wonderful experience in my refinance with Nation Star Mortgage Greenlight Loans . The two people that I worked with really exceeded my expectations. My Loan officer was Adam Cox and My closing coordinator was Noemy Hamilton. They …
Worst mortgage company ever!! They bought our previous mortgage company Pacific Union. On February 4, 2019 I received an email about the buy out that took place on 2/1/19 and that Mr. Cooper’s would be our new company and there would be no …
Anytime a company provides a so called “response” to a consumer’s complaint with an insincere, copy/paste, canned form letter answer like this one: “Please note your trust and your business are very important to us, and your positive …
I just tried to refinance my home. After about a 90 day process I decided to stop the process and wait to refinance with another company. At first I felt like it was going really well. Derek Clark was my loan processor and after I got all …
Update late Jan: my issues are finally resolved after 2 months, and at least partially stem from the previous service provider who lied about sending over my money. I did end up forward paying my mortgage unfortunately, just to be sure I …
Mr Cooper reported me 120 days late. Never missed a payment. I deferred my mortgage with mr Cooper for 1 year, under CARES ACT. . First payment being due April 2021. Sold my house April 2021. Mr Cooper also got paid April 2021. …
I want to personally commend Sheila in customer service for an OUTSTANDING job she did with an escrow issue I was having with Mr. Cooper, that took the escrow dept. over 4 weeks to not be able to fix. Sheila fixed it in less than 10 minutes !!! What a relief !!! THANK YOU SHEILA !!!! Weeks of stress, released !!!
My loan was sold to them from a pervious loan servicer. When it was sold to them, they pulled my credit without my permission. Also, they paid my property taxes twice and I had to wait about 4 months for them to post the reimbursement on my …
My mortgage sold to Mr. Cooper in April 2017 and just learned 30 days ago that my mortgage payment has not been turned into any of the credit reporting agencies this entire time! Never missed a payment. Was told it would be resolved and it …
The most horrendous mortgage company out there. Run far away and DO NOT USE THEM.. One star is to much for them. My mortgage was bought by Mr. Cooper and it has been nothing but an ABSOLUTE NIGHTMARE, since. March 1st, 2021, my mortgage was …
I only wish I could give this company a lower score than 1. They accidentally shut off our auto-payment. Unfortunately we did not notice because there was plenty of money in the account. They contacted us 60 days later to tell us we were …
Mr Cooper was great to work with. Shawn Kent was our contact and Alicia Espino assisted with the underwriting. They were both great with communication and follow up. Our refinance was easy to do and saved us hundreds a month! I highly recommend!
If it would allow zero stars it would better describe the customer service of MR. Cooper. Their team absolutely does not care about its customers at all. All they care about is their checks coming in. I have been waiting two months for my …
Absolute scummy scam artists! First, I didn’t choose these people; they bought my mortgage. Now, 1 yr in, I get a notice that if they don’t get $2900 for an EXTRA 2 months SURPLUS of escrow (meaning more than they need) in less than 30 days …
Extremely Poor Customer Service! If I could give them zero stars I would. They have completely blown me off mid refinance. Jay Choe was my agent and does not respond to emails or calls. The manager Paul does not help either. I am taking my …
WORST COMPANY EVER…Endless loop of Digital Operators. Didn’t pay my insurance that’s in escrow. Let’s see if they have to pay another 73 Million in restitution like they previously were ordered due to poor financial services! …
Mr Cooper bought my home insurance without notice me and they waited until the end of the year to buy it so I cannot buy backdated insurance with insane high price, double the normal insurance price
Let it be known that this company is the worst mortgage company I’ve ever had. They forced me to make 2 full payments so my mortgage would be paid 2 months in advance just so I could set up biweekly payments and they will start drawing the …
I called in back in August to try and take my ex husband off my loan and I was told the easiest and quickest way would be to refinance my loan into only my name. I took their advice and started the process that same day, it is over 4 months …
Zero stars. This is a completely untrustworthy company. I’ve wasted hours of my time trying to get their mistakes fixed. Property taxes not paid on time, payments constantly misapplied. You name it, they’ve messed it up. My mortgage was …
So far I’m not impressed with this company. My mortgage was bought out March 1st, I mailed a check to them February 24th, I couldn’t access my account until the 8th today. I called the 4th to make sure they received my payment, they …
I have to say that working with Mr. Cooper has been a little mixed, but they seem to be a good mortgage provider for our purposes. Our loan was sold to them without our knowledge. Setting up an online account was straightforward. I called …
terrible on every level. This company must be a mortgage chop shop based on the way they handled my mortgage transfer. My loan got transfered to them and the final payment went to my previous serve provider. Mr Cooper gave up his dreams of …
Unlike many of the other reviewers, I’m actually giving a good rating for this company. It sounds like a lot of the people have had bad experiences. My good experiences do not cancel out theirs but allow me to tell me experience. I …
I do not recommend Mr Cooper. My loan service was transferred here. Setup was fine, no issues with my autopay. But getting them to do anything outside of that is a nightmare. Made a principal payment, they applied it wrong. Working on …
Stay far away!! Been dealing with payoff issues on the house we sold weeks ago. They keep changing the payoff after the fact. First was short $1500 then $30 then $6k now its $1k because it went into foreclosure after the sale. Some serious incompetence!
Advice to everyone: pay attention to you account with Mr Cooper. They stop my automatic payment without telling me, and I end with a late payment record. Ridiculous but true! …
Mr. Cooper now owns our Mortgage. This was our first experience with them. We received a letter asking us to call, M-Th 8am-8pm. We called 3 times, 5:10, 5:23, 5:37, at 3 different numbers and after the 7 minutes validating our account …
My name is Barbara Cameron and I was transferred to this company. have read many of the critical reviews and was shocked that there were so many of them. As I scrolled down through them I wondered if this company could help me with my …
Polk county sent me letters in October 22,2022 saying if the home and land taxes weren’t payed it would be up for sell to the highest bidder. They finally payed but late now the county want me to pay court coast buy the 31st of January 2023 …
This Mortgage Company is so incompetent they don’t even know how to do a refinance on a home that has a HELOC. Their own fraud department tried to say I owned my brothers houses. Then all of the sudden all of my personal information …
Mr. Cooper purchased my home loan from my previous provider. I cannot get account access online to pay my bill. I have been told they would call me twice and never did. I sit on hold for hours when I call and they bounce me around between …
My husband and I had our mortgage bought by them in 2021 and originally I was pleased. Now, I am so upset! They stole from me and the time it is taking for them to replace the funds is far too long. I have made phone call after phone call …
I would not recommend doing business of any kind with this company. They are so very incompetent and difficult to communicate with. My Company was hired to do an Inspection for one of their Clients and they have refused to pay for the service. Don’t walk, run away from Mr. Cooper.
Mr. Cooper has failed to pay my taxes, failed to reimburse me for my fees and interest I paid because they did not pay my real estate taxes, and failed to add the new parcel on my account so this wouldn’t happen again. A year later I am …
My mortgage was sold to Mr Cooper and I’m so sick of them constantly calling me about refinancing. I have asked three times to be removed from the call list. Every time I check my mail it’s flooded with refinance junk from Mr Cooper as well. This transaction was not by choice – they are a joke.
Total cheats!! DO ANYTHING AND EVERYTHING TO FIND A DIFFERENT LOAN SERVICER. I will 200% report them to the Consumer Financial Protection Bureau. They charge fees for every little thing even when the mistake is theirs (can you believe it??) …
I requested PMI removal on our Mr. Cooper loan in February of this year since our equity had gone above the 20% threshold. They responded with a request for an updated appraisal and notes of the updates we had made since we purchased our …
Beware of this company. They purchased my loan from another company as they usually do. They failed to pay the property taxes, escrowed. I was served by a sheriff. I even called them to verify they were paying the taxes. You call …
I’m a first-time home buyer that is having his loan serviced by Mr Cooper. Originally, I was very leery of a big name like them taking care of my mortgage needs over the life of a 30 year loan. Early on, within the first 2 years of …
Fake 5 star reviews don’t trust these people they are the worst company I’ve ever had the displeasure of dealing with! USAA how could you sell my loan to this place, a Veteran who served. If you have anxiety or ptsd just wait until til you …
Shawn in Lewisville, TX, is AMAZING!!!
Recently, my USAA loan was transferred to Mr. Cooper. I did not think much of it at first, but when I tried to make a principal only payment, I was met with so …
Mr. Cooper is awful. We provided instructions for a large wire transfer from our bank for the amount to be applied towards the principal. Mr. Cooper distributed the money inappropriately to benefit them. It took weeks for it to get …
Our mortgage payments have been on deferral since the beginning of the pandemic. During the deferral period we made numerous inquiries about what would happen to us at the end of the deferral period. We were informed by several mr Cooper …
Unfortunately for me my home loan was sold to this company. They are the absolute worst servicer I’ve ever had to deal with. It’s impossible to get into contact with anyone at the company. They won’t even contact my insurance company back …
God help you if your mortgage gets bought out by this company. Their online systems were built by apes, and I already have 3 late payments killing my credit due entirely to failed payment processing. If, by some miracle, you get ahold of …
Mr. Cooper sent my loan to foreclosure and reported it to my credit even though my loan was acquired by them with an executed modification by the previous servicer Freedom mortgage. …
They Lost almost $6000 in escrow funds denied they had them after several closed with no answer lost money inquires they found they money that was 7 months of weekly calls then the funds took over a month to get into our account. Then they …
Mr. Cooper was the best mortgage company we’ve ever dealt with. It’s sad how little time we had with them and our mortgage company was switch over again. The last representative I spoke with today, I told him you guys are the Chick-fil-A of mortgage companies! Keep hiring the nicest people and doing what you’re doing!
This company has great customer service and even a great automated system. I had a billing problem and with 11 minutes they were able to fix it, talk more about my equity, and discuss my loan with me. I’m so impressed. The app is also super easy to use!
I refinanced my home loan through my long term credit union. I knew there was a possibility of it being sold to another credit agency and it was, Mr Cooper. They were my home loan provider for a couple years…interest rates fell …
They are a predatory lender. The loan and then several modifications they gave us have made it where we will never pay them off. They have made nothing but intrest on us and added money any opportunity they can, like when we did any …
It is very interesting to me that there are so many 4 and 5 stars from satisfied customers. In my opinion a zero would better express the service I’ve received. I am extremely customer service oriented and try always to make the best …
fix your partial payment system I am sick of calling every month, literally have called 30 out of 30 months I have had my house. do not send them a message on the website they will not respond and every month I am told the “fix the issue” …
Okay this is a real review. Not an angry post that is driven by emotions and not by facts. …
If you had any business dealing with Nationstar Mortgage then you have experienced frustrations to the highest level. They place you on hold for well over an hour then connect you with a poor speaking person who whisper on the phone. Their …
My experience with Nationstar starting with my initial consultation with Reece Shaw was excellent. He wasn’t trying to sell me on anything and really provided a good sounding board for options that were best for me. The process to close …
I had a great experience refinancing my loan with Patrick McLaughlin and Bobby Lee. Both were fantastic with answering my questions and explaining the process and also with follow up. I’ve tried refinancing before and this was the first time it has been successful. I’m very grateful to Nationstar, Patrick and Bobby.
I completed refinance of my home loan with NationStar. Kyle Crouse and Dan Miller of Greenlight Loans helped us through the process and did an amazing job. I had to travel for business a couple of times during the process but they kept us …
I wish that there was an option to give ZERO STARS! I purchased my house in September 2017, my mortgage was sold to Mr. Cooper mortgage company in October 2018 and it’s been down hill every since!! When I made my payment on February 1, …
I had a wonderful experience with refinancing. I had attempted to refinance on three separate occasions during the past year and each attempt failed. I had given up on the idea. …
Nationstar has been very good to our family. We have fallen under several setbacks during our time with Nationstar and they have always worked with us in saving our home. This company is truely about keeping a family in the home instead …
Nationstar Mortgage who took over my mortgage from Bank America was a (GOD SENT). They refinanced my mortgage and i was able to get a reduction of nearly $400.00 per month. of which i am now saving toward my principal and also a peace of …
THE WORST. This has been by far the worst mortgage company I have ever dealt with. I will be transferring my mortgage from them tomorrow. I have attempted to call the past 2 nights to be told they were closed, put on hold for 20 minutes and …
I cannot give Greenlight 5 stars because my initial interaction with loan processor Ronney Johnson was miserable to say the least. He was a master at dragging things out; non-responsive, asked more than one time for documents already …
I didn’t choose to do business with this company. My mortgage was sold to Nation star and it’s like doing business with the three stooges. Who I do business with should be up to the consumer. This practice is just wrong. Consumers aren’t …
Mr. Cooper has been a nightmare to work with. I have been trying to change my payments to being paid bi-weekly instead of monthly. I was warned by a friend of mine in the mortgage business that it wasn’t in the best interest of the lender …
I’m trying to buy a house with another lender and I think I will lose it because NationStar has incorrectly reported to the credit agencies that I was late on a payment . . . when I never have had a late payment. I was finally able to get …
Recently refinanced my mortgage with Nationstar. The entire process took over 2 months and they deliberately stalled instead of closing before the end of the year. My loan estimate changed about 6 times and we were NEVER contacted to …
After getting no answers or responses from the short sale office for two days I finally reached out to the corporate office and was fortunate enough to get a wonderful lady names Cynthia on the phone. She was the first person I had spoken …
HORRIBLE. Wow, just found out by snail mail that my “escrow amount changed and my last payment was not enough to be applied, account in suspension” This is the kind of ‘customer service’ that the nations leader of an excuse for customer …
Great experience. John Loy and Marisa Moore took excellent care of my application, processing it quickly and funding it fast. Could not have asked for better service. And I sell real estate, so I know more than a little about loan people.
We have recently refinanced our home through Greenlight Loans. We had the pleasure of working with Mr. Jason Myles, loan agent and Steve Gearhart, closing agent. Both were very attentive and patient with our questions no matter how …
It took a while to get the refinancing done, but in the long run I am happy! They were able to take care of a lot issues as I travel for a living. My biggest complaint would be the lack of communication when being sent new forms to sign. My …
I enjoyed my contact with David ,Toshar, and the group, they are very knowledgeable of their positions to help me get refinance on my home. They help me understand what was going to take place and walked me through everything. I enjoyed my …
NationStar had a team of three professionals who helped me from start to finish. They kept communication ongoing throughout the whole process. They updated me regularly and they all three allowed me to contact them whenever I needed them. I …
Well I’ve been reading your reviews and I kinda thought I wasn’t the only person you folks are screwing over but i didn’t expect so many different levels of it. …
I was very satisfied with the service that I received from Nationstar. I would use them again and also refer them to my family and friends. I trusted my loan officer. He was knowledgeable and very helpful. Thank you Corey for all of your help and support. Thank you for making me feel comfortable.
A little background to our refi experience: We initially began our journey with a local mortgage broker. We reviewed the loan options and found them to be ‘fee excessive’ with higher rate. We broadened our search to online companies and …
The very poorest of poor service ever, if I could leave negative stars I would. I had a pipe break at the house my Insurance carrier issued a check made out to myself and Mr. Cooper They received my over night envelope on April 20, 2018. …
AWEFULL! After you wait on hold for 30+ minutes, the person you finally get to talk to cannot help you.
They had wrong information from their internal paperwork and raised my escrow …
I have owned my own home for over 29 years and have been with some very well-known mortgage companies. Nationstar has been the best company I have ever been with. With Nationstar, I am more than just a number. The company really cares …
As a retired 40 year Banking professional, I’ve supervised many mortgage officers & processors & always have believed we were the best, that is, until I decided to refinance my mortgage with Nationstar. At inception I was treated in a very …
Aside from a clunky initial interface, my experience with Nationstar dba Greenlight Loans was amazing. The representative who initially handled my claim was personable, knowledgeable and efficient. The processor after him called a couple …
This is company with terrible customer service masquerading as a hip company disrupting the mortgage business. They are a pain to work with. Their online portal appears cool on the outside but is not very usable, escrow balance history is …
Just refinanced my home loan with Nationstar Mortgage. It did take longer then what I wanted. But, I have to say the June King was there with me every step of the way. June always kept me informed with everything that was going on with my …
Nationstar Mortgage originally bought my loan from Bank of America when B of A was forced to sell off some of its loans, but I have since refinanced with Nationstar again because of the high quality of service I receive when interacting …
Nationstar was very helpful in refinancing our home. Kimberly Gardner-Ricks was our Closing Coordinator, and she was always polite, attentive, and professional. She was a great point of contact for us, and made sure that the process was as prompt and streamlined as possible. We recommend Kimberly and Nationstar for your refinance!
This is an amazing mortgage company! My husband and i had alot of financial issues to due to a cancer diagnoses. All of the representatives that we spoke with were and are always so kind and considerate and very respectful! They truly were always seeking a way to help. Great company!
My mortgage was purchased from Bank of America and since that day I have had nothing but problems..The absolute WORST company I have EVER dealt with. They process payments in a shady manner so it looks as if you are late and then hit you …
I was contacted by Jae Shin to see if I might be interested in refinancing. My wife and I were understandably nervous about such a big step. Jae and his closing assistant Duc Lam made the process as simple, understandable and efficient as …
Very professional. I called to get my online account unlocked and was given the information that they could possibly lower my monthly payment. We re-financed with Greenlight Financial and the process was so super easy. I’d recommend them to any one.
I’ve been getting messages requiring a call back due to my account. After the 3rd message I called back. Apparently it was a tactic to get me on the phone to refinance. When I told him I wasn’t interested he continued to ask questions about …
Nationstar obtained my mortgage in 2010, not long after i bought my house in 2009. Anytime i’ve ever had to call about anything, anyone i spoke to was always so nice and friendly. They don’t hassle. Their site is easy to navigate. When it …
I want to thank the professionals at Nationstar Mortgage for the seamless & efficient service I received with the refinance of my home. I would especially want to extend praises to, My Nguyen & Roger Salazar for their courtesy, …
As a senior citizen reducing debt is a priority for us. We approached Nationstar and was truly surprised at the welcoming voice on the other end. We were told all of our options and everything was explained very well. You could tell that …
Start to finish for a refinance was 28 days. I worked with Jonathan McGrail and Shawn Jones at Greenlight Mortgage (Nationstar). Jonathan responded to emails immediately with a follow-up email or telephone call if I had a more in-depth …
WORST mortgage company ever! Their website is an absolute waste of time. This company is in the stone ages. They are still doing everything by mail and phone. The website is horrendous. The customer service is worse. You cannot make …
The most incompetent people I have ever dealt with for a mortgage company. You send in ALL the information, and only partial gets read. Constant mistakes on their behalf, constant hour long phone calls and you always get someone in another …
This company Mr. Cooper engaged in deceptive/ dishonest loan practices causing me financial harm. They issued written guarantees they didn’t honor and offered bad advice. Over the span of 2 months I worked with Derek Clark in the Coppell …
My experience with Nationstar was such an incredible and positive experience. The agents I worked with ,Brett Woolston & Hanh Nguyen, did a superb job in handling the refinancing process in a diligent and professional manner. …
My experience with Nationstar, especially my account that was handled by Jay Nie, was the best. Jay found creative ways to help me refinance my loan, something another lender could not or would not do. My loan closed within 4 weeks. I …
Worst company is the WORLD!!!. I would give a zero if I could. It took 69 days. Their communication skills are none existing. They refuse to talk to my agent. I called every day to see what items were needed and finally 3 days before …
I just completed a refinance with Greenlight Loans, a division of Nationstar Mortgage. Chris Boudreau, Mortgage Professional, and Armando Cedillo, Closing Coordinator, were outstanding! They assessed my needs and talked through various …
I am also one of those unlucky families whose mortgage was sold from Bank of America to Nationstar. …
A big thank you to Elizabeth Rodriguez for helping me to refinance a loan. There were many, many forms to scan and send electronically but she walked me through the process and I was able to submit the necessary materials quickly and efficiently. I am especially grateful to how quickly it was accomplished.
After receiving refinancing notices via email and regular mail, I finally made the call. I’m glad I did. The entire process was smooth, efficient and the representatives from the initiation through the closing were very professional and …
I don’t like these guys at all. About a year ago, they sent me a report saying my home was worth over $200,000 and that my principal balance was $175,000. I should call to refinance! So I did. I was told by the person on the phone my …
We are one of the unlucky families that got their mortgage purchased by Nationstar Mortgage from Bank of America. I just got off of the phone with a customer service rep for not receiving any statements on the last two months. They told …
It’s the 6th of the month and the harassment calls have begun!! The checks in the mail. Be patient. Not calling clients telling them up front that you are gonna keep calling!! Really?!?!? Don’t threaten us, it’s bad for business!! We will …
So far not so great. They called us asking us to refinance. They said we would get money back at closing. Didn’t have any idea we would instead be paying closing cost until closing day/signing when the notary that came to our house asked …
Marc Ritchie and Dan Miller we’re perfect. The only delays came from our side and they managed to keep a rate lock even a few days after it expired. Process from A-Z was simple and they did what they said they would do. …
Worked mostly with Jordan Feldman and some with Payal Gulati on a VA home refinance. They very professional, great to talk to, and answered all of my questions. We finished signing earlier this month. If it wasn’t for your great employees, we may have gone elsewhere.
Nationstar refinanced my home after my divorce. Jason Lundy and Sherry Cecil were amazing! They both made the difficult process smoother and put my mind at ease. My circumstances were difficult, but they remained patient and professional through the entire process. I’m thankful to be a customer!
I have been amazed at what happened with Nationstar and the refinancing process. When I got this house as my first house, I was so excited, when the economy tanked, payments got higher, salary went down, trying to get into the HARP program, …
I’ve been a client with Nationstar for 5+ years, and have refinanced 2 times. I have always felt that they have acted in the best interest of my needs, and work expeditiously throughout the process. Sammy Lopez and Dan Miller were a tremendous help through the entire proess
I just refinanced my house with Nationstar Mortgage and it’s a pleasure for me to say that it was a great experience. I worked with both Tony Niehaus, the closing coordinator, and Kenneth Bouton, the mortgage professional. Both were …
My husband and I had a great experience dealing with Mark Paschal at Greenlight Loans. He was very patient to answer all of our questions. We got a great rate and our monthly payments went down as promised. The processor Christina worked very hard to keep our closing costs down. I would definitely deal with them again.
This refinance experience was better than anything I could have imagined. I was very apprehensive and not sure what to expect. I can now say this was completely stress free. Everything went so smoothly. The reps I spoke to were all very …
Stay away from this company if you can, no, run as fast as you can from this lender… they truly think they’re above the law and can take your money from your bank account even without authorization. Nationstar billed me two monthly …
If I could give a -0, I would. I have called this company, I do’n know how may times since last year regarding my taxes and home insurance ( escrow acct) they paid taxes late with penalties, they paid the wrong amount to the insurance …
I was so impressed with the support and help I received from Kimberly-Gardner Rick my Loan officer. I can honestly say this is the best experience I have every had in regards to any loan officer. I had many questions and was uneasy …
I have been with the same loan company for 14 years now. The compnay has changed names and is now Mr. Cooper. I have had the worst experience with this company. I spoke to them last year about possibly refinacing my loan with them as the …
I honestly would not recommend this mortgage company to anyone. Every time you call you are routed and re routed around. At every turn, they verify and then try and sell you on something. It took 15 minutes just to get an address to send an insurance check in to for endorsing. Very frustrating and hard to do business with.
Honestly when our bank sold our Mortgage to Nationstar we were a little nervous and not sure what to expect. We were pleasantly surprised with the smooth transition and the great response from Nationstar’s customer service to the questions we had. So far our experience with Nationstar has been positive.
David Hamilton – Mortgage Professional, and Valencia Dennis – Closing Coordinator, made our refinancing process with Nationstar Mortgage easy. They were both very responsive, helpful, thorough, flexible, and friendly. And I felt that they were always honest and transparent with us. I highly recommend Nationstar Mortgage!
I was overall very happy with my experience. I had a unique situation and felt that the people I was in contact with were really on my side and went out of their way to help me. I did feel like the whole process took a long time to …
Simply said… I HATE this company. From start they lost my mortgage payments and are quick to blame the customer, when I proven I sent payments- what a very painful event. All has been corrected however, I have I never worked with such a different mortgage co.
We recently refinanced our current mortgage through the Nationstar subsidiary Greenlight Loans. (The existing mortgage had been held by Nationstar who acquired it from Bank of America.) …
Excellent experience
I just completed refinancing my mortgage through Nationstar and Greenlight Loans. Loan officer June King represented Nationstar, and Tracy Proeung, Greenlight. …
A+ experience. I have been with Nationstar for 11 year’s. My husband died last year and I frantically worked to try to refinance so that I could afford the mortgage on my own. Can’t tell you the bad experience’s I had..especially since …
I had a very bad experience previously attempting to refinance my income property.
Brandon Gibbons and Devyn Stafford handled this refinance in a most professional …
This was my first time refinancing and it could not have gone any better. Tom Cook from Nationstar and Esther Lee from Greenlight Loans were absolutely amazing! They were there to help me every step of the way and answered any of my …
By far, they are a terrible company to deal with. They drug my pay off out for more than 50 days. It was only by luck I discovered they did not pay my property taxes from escrow 2 days before it was due. Since my pay off already occurred …
What a fabulous experience I had with the entire Nationstar/Greenlight team! In today’s economy going through the loan process is difficult and time consuming to say the least. I had a 4 week deadline to have a loan completely approved …
Mr.Chris Slocum the Mortgage Professional has great knowledge to advise us the type of loan and to get our application of the loan finally approved timely. Chris has good skill of communication. I asked him many questions for the loan and …
I used to have good experiences with mr cooper. Now not so much. We have been waiting months for our account to update with our new terms. Every time I call I’m told they will handle it and nobody ever does!! I submitted the paperwork twice …
Nationstar mortgage bought our mortgage from Bank of America about 2 year ago. We have had the worst customer service experiences with this company. The first problem we had was that we never received statements once the mortgage was …
This is by far the absolute worst mortgage company I have used to date. Every month we have to call and have them correct their errors with our payments. We have had them for 6 to 8 months and every month we have had to call to have them …
Great Mortgage Company, they’ve helped me along the way to get my Modification. And save my home already 3 times!! Mr. Cooper (Nationstar) Has an amazing customer service line. Really nice people. I love this home loan company. If your a …
I called and was informed that my PMI would be removed.
A month later I received another statement with the mortgage insurance fee being charged. …
Abysmal customer service. Nationstar took over my mortgage not too long ago, and I have discovered that they are not crediting my payments to my account, and have now reported me as delinquent. I have proof of my payments being processed, …
I would like to sincerely thank RONNIE FRIEDMAN and her closing Coordinator /processor Valencia Dennis for a job well done!. …
Most mortgage companies, I think, remain pretty invisible in the ‘day to day’ of home ownership. And Mr. Cooper, formerly Nationstar, was too… That is until they sold my loan to another mortgage company. …
They are the most awful mortgage company to deal with. Their staff are incompetent and most of them do not know their product. B.O.A sold my mortgage to Nationstar mortgage (bad deal for me). Do not expect to get result even with …
I was contacted by Nationstar Mortgage via direct mail advertising. They offered an opportunity to refinance my mortgage with no hassles and/or cash requirements. By far, Nationstar delivered as promised. Fast, efficient and pleasant …
I just completed a refinance with loan officer David Oursler at Greenlight Loans and had a great experience. He explained everything, got me a great rate, and gave me great customer service. My Closing Coordinator Colleen Harford kept …
To my surprise our refinance went very well and quickly. Thanks to the staff we dealt with, Jason Osteen and George Lopez were both very understanding at my apprehension of doing everything on line. They were polite and professional, …
Recently refinanced my mortgage note, with the assistance of Jordan Love at Nationstar I was able to move to a 20 year note with only a small monthly increase. Jordan was very easy to work with, returned calls promptly and answered all my …
*Would give 0 stars if I could*
Started refi process in Jan, took so long for them to process it, that they had …
Amazing customer service with Roger Ramillon and Steven Lee. We had a bankruptcy from two years prior and thought that a refi wasn’t an option. We had equity in our home and needed cash out to help pay for our daughter’s college tuition. …
Had no problems with Countrywide or Bank of America (first two holders of my loan) but when Nationstar took over they messed up my very first payment. Even after they told me it was resolved I had to call back and have them make …
Both Nationstar representatives were awesome and very efficient in the work that they provided. They each need to be recognized for outstanding work ability. I give them both a 5-star rating and would recommend the company to whom ever needed a refinance to look you up first for SERVICE.
I’ve refinanced several times, but I can honestly say this was the smoothest experience I’ve ever had. My first contact was with Cameron Wallington, who was great, but when I ran into a problem (which took months to resolve!), Paul Howarth …
My experience began on a very positive note when I called Kimson at Green Light Loans. He was courteous, informative, helpful and knowledgeable.
We moved through the application process quickly with no issues. Once the …
Our mortgage was sold by Bank of America (still mad at them), we have been with Nation-star for close to two years and so far we have had nothing but good service in fact better than Bank of America who charged me 12 dollars to make an …
worst company I have dealt with in a very long time. never had any problems at all with Bank of America, then when my mortgage was transferred to Nationstar, it just became a horrific experience. they have managed to screw up a perfect …
Don’t even think about using Mr. Cooper. Our mortgage company sold our mortgage to them. So we had no choice. Have been trying to set up bi weekly payments for 4 months with them. We keep getting the run around. Very dissatisfied. If I could give them a 0 rating..I would.!!!!!!!!!
My mortgage was transferred to Nationstar, the first two months were fine and then it started…..when you call in you get another country. When you send information in it doesn’t get read. When you call back you get another country who …
THIS COMPANY IS HORRIBLE!!! I have spent 5 months trying to get a release of lien on a home my dad owned that I was trying to sell. They gave me the run around saying they would send me the release. I would have to call back and talk to a …
The most frustrating and horrible experience. We have been put through the ringer. After weeks of no communication or returned phone calls from loan officer and managers we finally closed. We showed up to closing table and the “hidden” fees …
I recently refinance my mortgage, to take advantage of the lower rates. The woman who initiated my loan Kathy was extremely helpful in the process. I have several options to choose from and Kathy really took her time to explain everything …
If I could rate Mr. Cooper zero I would. I am a present customer who have reached out nine times to speak upon forbearance ending and to pay escrow missed during Pandemic in order to assume orginial monthly payment. One constant. …
I appreciate the outstanding customer service that your staff provided. I recently closed a refinance for our home. Your staff was very attentive and helpful. The employees I interacted with, especially Leticia Cortez, our Closing …
Thanks a million to Jerome Brooks and Lakeisha Grant for their superior customer service. They were a great asset to us in refinancing our home. A special thank you to Jerome. I was working with another company to get the best rate …
If I could select negative 5 star, I gladly would. Nationstar purchased my mortgage from Bank of America. There was an issue will losing/mis-appropriating one of my mortgage payments in the process. Myself and my wife have spent …
Had I written this review a few weeks ago I probably would have given them more stars. however, in the process of buying a home and using them as a lender they actually referred me to use two terrible real estate agents – one in Indiana and …
I was always kept well informed throughout the process. When I had a question, I was able to get an answer immediately. The information was always accurate, and I never had to wait for info. Each step of the process was explained to me in …
I would put zero stars if I could…. Sold to Nationstar from Bank of America just like others… I will be rating Bank of America as well because they suck for selling my loan to these people. Ridiculous Service!!! I simply wanted to pay …
Incredibly shady mortgage company. My mortgage was sent over here by Bank of America and it’s been 2 months of failure. They are 0 for 2. I was double charged my mortgage on the first month, overdrew my account. So I should be good for …
I had a great experience with Rosemary Nguyen and Steve Smith. Both understood my needs. Made the refi experience smooth and easy. Completely different experience than I have ever had with a mortgage company….. they made it that easy… pain free…. great team of representatives at Nationstar.
This is by far the best re-finance experience I’ve ever had with any mortgage company let alone NationStar who has a somewhat checkered past and lots of complaints. The whole process took less than 21 days from the time I called in to inquire about lower interest rates to the actual signing of the new mortgage.
I have lived in my condo for 23 yrs. The mortgage has been ‘sold’ several times. I have never gotten this great of customer service from anyone until now. Nationstar Mtg. is what customer service should be. The agents that I dealt with …
I was contacted by Larry Mentor of Greenlight Loans to refinance my mortgage. He has been nothing short of fabulous. Professional, Customer Focused, Folllows through on information and on promises he has made. I’m in the process of closing …
There is still a company that knows what customer service truly is. And it is Mr. Cooper Mortgage. When I heard they had taken over from Nationstar, I was more than skeptical. However when the stuff hit the fan with this global pandemic, …
I just refinanced my existing Nationstar Mortgage and I was very please with the efficiency of the process. The loan agent Randy Tabor and loan processor Kristen Lanter showed tremendous care for my needs throughout the refinancing process. …
Our refinancing was very a easy and smooth process. It took 15 business days from our phone application to the closing at our home. Everyone was highly professional and extreemly knowledgeable. We lowered our rate and term to 2.75% for 15 years. Highly recommend to anyone looking to refinance or finance a new home loan.
If the payment is not processed by the 1st of the month the phone calls start at noon. And they continue until the payment is processed. There is a grace period indicated on the statement ignore it it should be removed. I recently had …
I/m not quite sure exactly when I first talked with Pam Fen , 6-8 months ago. But
from the beginning she was extremely helpful and knowledgeable about all the …
To Whom it May Concern;
Your company allocated my escrow to my ex husband despite the fact that I have …
I’ve been a client of Nationstar Mortgage LLC for a couple of years and I refinanced my mortgage with Nationstar last December and it was a very pleasant experience. Very professional from the start to the end. It started with Victor S – …
My husband and I recently refinanced our existing Nationstar mortgage. The process from start to finish was extremely quick, and Kristen Crenshaw and John Durnin were very responsive to our phone calls and emails. They were very clear and transparent about the process, and we are extremely happy with our decision!
I had to go through an incredibly difficult and long refinance and I am so grateful that Dan Miller and Patrick Oneal of Greenlight Loans were right there with me. I was so impressed with their perseverance and dedication to getting the job …
Nationstar has made the loan refinance process easy and as painless as possible. We worked with great people along the way, especially Jack Mullins. Jack was fantastic and certainly understand communication. He stayed in constant contact, …
I have been trying to receive a payoff balance for a loan. Between my loan officer and myself I have contacted them more than six times and 12hours.
This loan is in my deceased grandmother’s name. I am the executor of the estate …
I just received word that my refinance was complete, what a relief that was. I was very anxious about the whole process up front, but Lisa Garcia did exactly what she said she would do. Lisa Garcia made the process as easy as possible. …
Got stuck with them also when BofA sold my mortgage. Then (stupidly), I tried to refinance with them, locked in a great rate. But the loan officer failed to answer my emails, phone messages or send me notice of paperwork that needed …
Called Customer Care about a potential late payment after my loan was just transferred from Chase Bank. Service agent was extremely helpful and showed me how to go online to manage my account and make payments. Also, made sure there I would not incur any late fees. Great first impression for a new customer. THANK YOU!!!
We just completed the refinance of our home with Nationstar mortgage and couldn’t be happier. Our loan coordinators, Mike Paknejad and Lekeshia Grant, were excellent. we were kept informed along the way and had our questions answered very …
This is the worst mortgage company. My mortgage was to Nationstar in 2013 and I have had nothing but issues since. When I was laid off from my job in 2013 I filed for a modification trying to lower my payments. At that time I was told they …
Absolutely a terrible mortgage company. It took them over 6 months to refinance my mortgage, and that was with me begging them and complaining for the last three months. If you change insurance they request information, ignore the …
Marisa Moore & Shawn Wyns were great in helping me refinance my loan. Shawn explained all of my options in a very clear manner and helped way the pros and cons of each one to help me make the best decision. He was very responsive to emails …
Mortgage transferred to this joke and lo and behold am given incorrect info. Poor communication. 2 hours so far playing yo-yo with some CSRs. Junk. Take your biz elsewhere if seeking a mortgage or refi because clearly they can’t even handle the basic servicing
My mortgage was sold to this company a year or so back and all seemed ok, it’s just a mortgage payment. Then this lady called me about refinancing which I was actually in the market for. Man was she a pushy rude lady. Literally was …
My loan was just transferred to Nationstar from another mortgage company. I was dreading the process of updating my information and setting up automated payments. I found the website to be extremely user-friendly and I was able to take care of all my business online in a short amount of time! Awesome!
My refinance process went very smoothly. As a landlord, I have been through the home buying process many times, and this was one of the best experiences I have had. Thank you Nationstar and the professionals who assisted me each step of the loan process.
My Mortgage was sold to Nationstar by BOFA about 2 years back, and right off the bat, there were various issues including endless spam calls (sometimes 3 times a day), getting access to my online account, even figuring out where to send the …
I recently completed refinancing my existing mortgage. I have nothing but praise for the initial contact I made with your employee, Maria Nunez on 12/14/2016. If it hadn’t been for her helpfulness and explanations I probably would never …
Nation Star mortgage bought our mortgage from another company about a year ago. We have had the worst customer service experiences with this company. The first problem we had was that we never received statements once the mortgage was …
Worst Company EVER they harass you to refinance your home, and then when you try to do so they mislead you. They have you to pay an up front Appraisal fee for $554 which is non refundable and then tell they can’t refinance you and your …
It never fails!!! whenever I need help on there website to make a mortgage payment; If i need help from them, the most important thing to them is to clip me with fees to render any kind of help with my transaction!!! it was not my choice …
Was given a modification loan with stipulations of a trial period plan. Paid my mortgage on the first as I have for the past 8 years. They withheld my payment and now have cancelled the trial period due to late payments. This company is …
I recently got divorced and was awarded my house. In the divorce decision, I had to refinance my loan. I had my loan through Nationsar already so this was very helpful. But I would like to thank all of the people at Nationstar and …
Nationstar recently purchased my mortgage from another vendor and mailed all of the legally required notices and details required. They specifically stated in their notices that all automatic payments would continue without interruption. …
When we paid off our mortgage it was November. So I called prior to paying off to let them know I was paying it off and to request that they go ahead and send the property tax payment (plenty of money in escrow). …
I had a very good experience with Green Light division of Nationstar Mortgage. Both of my representatives, Patrick McLaughlin & Devyn Stafford, were very helpful in the re-financing process for our home. They worked together very well and …
My mortgage process with Nationstar was not what I expected. I thought it would have been lengthy, way too many telephone calls and conversations. The entire process was less than 3 weeks with a knowledgeable and experienced staff. They …
If I could leave a zero star rating I would. However lowest rating is 1 star. My dad passed away 7 years ago. After that my mom found out he had been deferring their house taxes for many many years. Upon request we have provided the …
They were good until i refinanced and they owed me a refund they refuse to send. They just tell me the check is in the mail for months. Tell me how you can get a check to me in months but can but i got a statement every month on time after …
My mortgage was sold to Nationstar on November 1st, and I was unaware that it had been sold. I was out of town, and when I returned I realized that my previous mortgage company did not cash my check for October, and that my mortgage had …
We were part of the bundle of Bank of America customers sold off to Nationstar two years back. We read the terrible reviews and were initially very apprehensive about our new mortgage servicer. However, our fears have not been realized so …
I was saddened when First Tennessee Home Loans transferred my mortgage to Nationstar, each time I contacted them I received crappy service. Either my concerns were not handled to my satisfaction or they were completely ignored. I finally …
This is the second time doing business with Nationstar. The first being a little over a year ago.and at that time, I was left with disappointment. So of course, I was concerned inquiring and doing business with them again. I can …
We recently refinanced our home, and I must admit that I was dreading it. I worked with Elliott, and then Anthony Douk and they were EXCELLENT! It was the best experience, and my refinance was at a lower interest rate, and mortgage. It took …
I had an ARM that was due to begin adjusting this year which was recently assigned to Nationstar for servicing. With the low interest rates, I probably would have been fine, but still wanted to refinance into a fixed rate. Due to family …
I was very impressed with the assistance I received from Nationstar Mortgage in refinancing a home. With the help of MP-Jess Hamilton and My Nguyen, the process was simpler than I thought. Both of them worked with me (even off hours) to …
Not one employee that I have spoken to in over a year understands their job. Imagine your mortgage company not paying your insurance on time causing your insurance to go past due. Imagine multiple reps from your mortgage company telling you …
We were trying to refinance our house and we started a process with another “mickey mouse” company in January 2015. Our friend who is the owner of this broker told us that because of all our debts they could find only one company to give …
Excellent customer service and extremely fast loan processing. This was our 4th experience with Greenlight Financial Services. Nationstar may now own them but everything went smoothly just like the 3 previous times. …
Our experience with Nationstar Mortgage was first class! Every time we had a question – no matter how small – our agent would quickly get back to us. He was was extremely friendly and made me feel like I actually mattered instead of being “just another case number.” I highly recommend Nationstar for all mortgage needs!!
It was great experience in refinancing my existing mortgage at a lower interest rate. I loved the digital docs. that made my signing easier from home anytime. The process was exceptional and commendable. Everyone I encountered during the …
Sometimes things happen for a reason…and I think that meeting our loan officer, Pam Fenn, over the phone when I was finally ready to refinance my FHA home loan was no accident. I was reluctant and discouraged for some time as I was …
Amazing service from this company. I would definitely rate them a 10+. Ronnie Friedman is one amazing person you all have working there. She took care of everything for me. I had some problems with my title and she was all over this. At …
Our mortgage was sold to Nationstar from Bank of America and we haven’t had any problems with them. I have had great customer service whenever I needed to call them. We refinanced with them a year or so ago and got a lower interest rate. The downfall is that I can’t just run a check up there and pay my mortgage like I did before.
Worst Mortgage Processor Ever! Mr Cooper purchased my recent home refi and it’s been nothing but a headache. I’ve talked live on the phone and via email with 3 different escalation specialists about a missing payment with no resolution. …
I spoke to a Mr. Cooper representative and I was surprised to see my account was finally updated; the escrow balance shows paid and my loan will be up to date once my payment made today-(1/9/19) posts. I can honestly say this long and …
The refinance was a very quick process. Though I was not happy with the appraisal. It would be nice to be given a choice of appraisers instead of just one being assigned. I don’t feel that he did a very good or thorough job of the …
I was interested in refinancing my home mortgage but because I am retired now and on a fixed income, I did not think I would qualify. I had ignored the previous e mails and letters from Nationstar but one day I answered the call by mistake. …
My mom finished paying her mortgage early and they won’t send the release of lien to the county. They were legally supposed to comply within 30 days of her final payment. THE ABSOLUTE WORST COMPANY TO DEAL WITH. We have continued to call …
My mortgage was sold to Mr Cooper and the experience has been terrible. They sent out the first instructions for the first payment 5 days after it was due. I made the first payment then then sent an additional bill with erroneous …
Some of the best customer service I have ever experienced. If I had a question and called/emailed Shannon or Brandy they contacted me in record time. They were both great to deal with and helped make my refinance so easy. I have already been recommending Nationstar Mortgage to friends and family. Thanks so much!!!
I received some communications from Nationstar indicating it would be a great time to refinance my mortgage. I was really doubtful of this as I thought, “why would Nationstar give me the opportunity to (substantially) reduce my interest …
I have only good things to say about Nationstar Mortgage. They bought my mortgage from Bank of America and it has been all good. I find them courteous and easy to deal with. They helped us refinance our mortgage from a 30 year fixed to a …
I had received an email from Nationstar about the interest rates being reduced and thought I would give them a call and see if it would be beneficial to us. I was surprised how much we will save and how easy the process was. With the help …
Here is what I have to say…. Let me start from the beginning. I have received multiple letters from Nationstar about refinancing but have not responded to any previous offers because I was afraid it would be such a tedious and miserable …
Excellent customer service!!! I spoke with customer service at least 3 times and each time was a pleasant experience. My loan was sold to Nationstar Mortgage and the transition was not pleasant, it was a mess. I ended up 2 months behind on …
I just completed a refinance with GreenLight/Nationstar and both Chris Melrose and Carolyn Reyes were great! My BOA mortgage was sold to Nationstar a few years ago, it was a seamless transition. I suspected the equity in my home had …
Worst experience ever, I’m a current customer trying to do a refinance, at the begging I was amaze with the response and quality of the customer service but that change completely for the worst in a matter of days in the process. After they …
I had many inserts in my mortgage statements regarding refinancing. I ignored these until one day I had a call from Robert Joiner from Nationstar who told me he would like to help me refinance. I told him I was 2 years behind in filing my …
Do NOT use this mortgage company. My mortgage was transferred here in September of 2016. First, I received a sales call about refinancing. Apparently I clicked on something in an email that triggered their call. The salesman was extremely …
After 4 months of being led to believe that they could refinance, the come at me that I need to pay $2000 to close that was never discussed. I had initially called to have my escrow analysis done to reduce my payment, but they tried to lure …
I recently refinanced my home mortgage with Nationstar. The whole process was a great experience. I cannot stress enough how professional Philippe Mouradian (Mortgage Professional) and Dede Knox (Closing Coordinator) where throughout the …
I was happy when Nationstar Mortgage contacted me to refinance my home for a much better rate. Although the process took a little time and paperwork, it was a fairly easy process. Thanks to Jason Myles and Long Tran for helping me through the process. They were always quick to respond to my questions and were easy to reach. Thanks!!
I must first thank Bank of America for transferring my mortgage to Nation Star whom I had never heard of prior to the transfer. I must say that the transition was not smooth but all the Nation Star service agents were very helpful during …
New name. Same terrible company. There is a customer service department, but it never does anything. They always agree that the rate is incorrect and say they will “have the issue reviewed”. Two years and 30 phone calls later, the interest …
I had a wonderful experience in my refinance with Nation Star Mortgage Greenlight Loans . The two people that I worked with really exceeded my expectations. My Loan officer was Adam Cox and My closing coordinator was Noemy Hamilton. They …
Worst mortgage company ever!! They bought our previous mortgage company Pacific Union. On February 4, 2019 I received an email about the buy out that took place on 2/1/19 and that Mr. Cooper’s would be our new company and there would be no …
Anytime a company provides a so called “response” to a consumer’s complaint with an insincere, copy/paste, canned form letter answer like this one: “Please note your trust and your business are very important to us, and your positive …
I just tried to refinance my home. After about a 90 day process I decided to stop the process and wait to refinance with another company. At first I felt like it was going really well. Derek Clark was my loan processor and after I got all …
Update late Jan: my issues are finally resolved after 2 months, and at least partially stem from the previous service provider who lied about sending over my money. I did end up forward paying my mortgage unfortunately, just to be sure I …
Mr Cooper reported me 120 days late. Never missed a payment. I deferred my mortgage with mr Cooper for 1 year, under CARES ACT. . First payment being due April 2021. Sold my house April 2021. Mr Cooper also got paid April 2021. …
I want to personally commend Sheila in customer service for an OUTSTANDING job she did with an escrow issue I was having with Mr. Cooper, that took the escrow dept. over 4 weeks to not be able to fix. Sheila fixed it in less than 10 minutes !!! What a relief !!! THANK YOU SHEILA !!!! Weeks of stress, released !!!
My loan was sold to them from a pervious loan servicer. When it was sold to them, they pulled my credit without my permission. Also, they paid my property taxes twice and I had to wait about 4 months for them to post the reimbursement on my …
My mortgage sold to Mr. Cooper in April 2017 and just learned 30 days ago that my mortgage payment has not been turned into any of the credit reporting agencies this entire time! Never missed a payment. Was told it would be resolved and it …
The most horrendous mortgage company out there. Run far away and DO NOT USE THEM.. One star is to much for them. My mortgage was bought by Mr. Cooper and it has been nothing but an ABSOLUTE NIGHTMARE, since. March 1st, 2021, my mortgage was …
Do not bank with this company. They are not customer service friendly and will look for ways to blame the customer to support their fees.
I only wish I could give this company a lower score than 1. They accidentally shut off our auto-payment. Unfortunately we did not notice because there was plenty of money in the account. They contacted us 60 days later to tell us we were …
Had no issues when I was with my bank then Mr. Cooper bought my contract and hiked my mortgage up $200 with no warning
Mr Cooper was great to work with. Shawn Kent was our contact and Alicia Espino assisted with the underwriting. They were both great with communication and follow up. Our refinance was easy to do and saved us hundreds a month! I highly recommend!
If it would allow zero stars it would better describe the customer service of MR. Cooper. Their team absolutely does not care about its customers at all. All they care about is their checks coming in. I have been waiting two months for my …
Absolute scummy scam artists! First, I didn’t choose these people; they bought my mortgage. Now, 1 yr in, I get a notice that if they don’t get $2900 for an EXTRA 2 months SURPLUS of escrow (meaning more than they need) in less than 30 days …
Extremely Poor Customer Service! If I could give them zero stars I would. They have completely blown me off mid refinance. Jay Choe was my agent and does not respond to emails or calls. The manager Paul does not help either. I am taking my …
WORST COMPANY EVER…Endless loop of Digital Operators. Didn’t pay my insurance that’s in escrow. Let’s see if they have to pay another 73 Million in restitution like they previously were ordered due to poor financial services! …
Mr Cooper bought my home insurance without notice me and they waited until the end of the year to buy it so I cannot buy backdated insurance with insane high price, double the normal insurance price
Let it be known that this company is the worst mortgage company I’ve ever had. They forced me to make 2 full payments so my mortgage would be paid 2 months in advance just so I could set up biweekly payments and they will start drawing the …
I called in back in August to try and take my ex husband off my loan and I was told the easiest and quickest way would be to refinance my loan into only my name. I took their advice and started the process that same day, it is over 4 months …
Zero stars. This is a completely untrustworthy company. I’ve wasted hours of my time trying to get their mistakes fixed. Property taxes not paid on time, payments constantly misapplied. You name it, they’ve messed it up. My mortgage was …
So far I’m not impressed with this company. My mortgage was bought out March 1st, I mailed a check to them February 24th, I couldn’t access my account until the 8th today. I called the 4th to make sure they received my payment, they …
I have to say that working with Mr. Cooper has been a little mixed, but they seem to be a good mortgage provider for our purposes. Our loan was sold to them without our knowledge. Setting up an online account was straightforward. I called …
terrible on every level. This company must be a mortgage chop shop based on the way they handled my mortgage transfer. My loan got transfered to them and the final payment went to my previous serve provider. Mr Cooper gave up his dreams of …
Unlike many of the other reviewers, I’m actually giving a good rating for this company. It sounds like a lot of the people have had bad experiences. My good experiences do not cancel out theirs but allow me to tell me experience. I …
I do not recommend Mr Cooper. My loan service was transferred here. Setup was fine, no issues with my autopay. But getting them to do anything outside of that is a nightmare. Made a principal payment, they applied it wrong. Working on …
One of my favorite quotes from someone at Mr. Cooper after my escrow payment never went out, the SECOND time: …
Stay far away!! Been dealing with payoff issues on the house we sold weeks ago. They keep changing the payoff after the fact. First was short $1500 then $30 then $6k now its $1k because it went into foreclosure after the sale. Some serious incompetence!
I dealt with Eva and she’s very unprofessional & rude. She made me feel less of a person. She definitely needs to be trained!
Advice to everyone: pay attention to you account with Mr Cooper. They stop my automatic payment without telling me, and I end with a late payment record. Ridiculous but true! …
Mr. Cooper now owns our Mortgage. This was our first experience with them. We received a letter asking us to call, M-Th 8am-8pm. We called 3 times, 5:10, 5:23, 5:37, at 3 different numbers and after the 7 minutes validating our account …
My name is Barbara Cameron and I was transferred to this company. have read many of the critical reviews and was shocked that there were so many of them. As I scrolled down through them I wondered if this company could help me with my …
Polk county sent me letters in October 22,2022 saying if the home and land taxes weren’t payed it would be up for sell to the highest bidder. They finally payed but late now the county want me to pay court coast buy the 31st of January 2023 …
This Mortgage Company is so incompetent they don’t even know how to do a refinance on a home that has a HELOC. Their own fraud department tried to say I owned my brothers houses. Then all of the sudden all of my personal information …
Mr. Cooper purchased my home loan from my previous provider. I cannot get account access online to pay my bill. I have been told they would call me twice and never did. I sit on hold for hours when I call and they bounce me around between …
My husband and I had our mortgage bought by them in 2021 and originally I was pleased. Now, I am so upset! They stole from me and the time it is taking for them to replace the funds is far too long. I have made phone call after phone call …
I would not recommend doing business of any kind with this company. They are so very incompetent and difficult to communicate with. My Company was hired to do an Inspection for one of their Clients and they have refused to pay for the service. Don’t walk, run away from Mr. Cooper.
Quynh On-Thai, a Mr. Cooper mortgage professional, has provided me with great service and creative ideas about refinancing my home.
Mr. Cooper has failed to pay my taxes, failed to reimburse me for my fees and interest I paid because they did not pay my real estate taxes, and failed to add the new parcel on my account so this wouldn’t happen again. A year later I am …
My mortgage was sold to Mr Cooper and I’m so sick of them constantly calling me about refinancing. I have asked three times to be removed from the call list. Every time I check my mail it’s flooded with refinance junk from Mr Cooper as well. This transaction was not by choice – they are a joke.
Total cheats!! DO ANYTHING AND EVERYTHING TO FIND A DIFFERENT LOAN SERVICER. I will 200% report them to the Consumer Financial Protection Bureau. They charge fees for every little thing even when the mistake is theirs (can you believe it??) …
I requested PMI removal on our Mr. Cooper loan in February of this year since our equity had gone above the 20% threshold. They responded with a request for an updated appraisal and notes of the updates we had made since we purchased our …
Beware of this company. They purchased my loan from another company as they usually do. They failed to pay the property taxes, escrowed. I was served by a sheriff. I even called them to verify they were paying the taxes. You call …
I’m a first-time home buyer that is having his loan serviced by Mr Cooper. Originally, I was very leery of a big name like them taking care of my mortgage needs over the life of a 30 year loan. Early on, within the first 2 years of …
Fake 5 star reviews don’t trust these people they are the worst company I’ve ever had the displeasure of dealing with! USAA how could you sell my loan to this place, a Veteran who served. If you have anxiety or ptsd just wait until til you …
Shawn in Lewisville, TX, is AMAZING!!!
Recently, my USAA loan was transferred to Mr. Cooper. I did not think much of it at first, but when I tried to make a principal only payment, I was met with so …
Mr. Cooper is awful. We provided instructions for a large wire transfer from our bank for the amount to be applied towards the principal. Mr. Cooper distributed the money inappropriately to benefit them. It took weeks for it to get …
Our mortgage payments have been on deferral since the beginning of the pandemic. During the deferral period we made numerous inquiries about what would happen to us at the end of the deferral period. We were informed by several mr Cooper …
Unfortunately for me my home loan was sold to this company. They are the absolute worst servicer I’ve ever had to deal with. It’s impossible to get into contact with anyone at the company. They won’t even contact my insurance company back …
God help you if your mortgage gets bought out by this company. Their online systems were built by apes, and I already have 3 late payments killing my credit due entirely to failed payment processing. If, by some miracle, you get ahold of …
Mr. Cooper sent my loan to foreclosure and reported it to my credit even though my loan was acquired by them with an executed modification by the previous servicer Freedom mortgage. …
They Lost almost $6000 in escrow funds denied they had them after several closed with no answer lost money inquires they found they money that was 7 months of weekly calls then the funds took over a month to get into our account. Then they …
Mr. Cooper was the best mortgage company we’ve ever dealt with. It’s sad how little time we had with them and our mortgage company was switch over again. The last representative I spoke with today, I told him you guys are the Chick-fil-A of mortgage companies! Keep hiring the nicest people and doing what you’re doing!
This company has great customer service and even a great automated system. I had a billing problem and with 11 minutes they were able to fix it, talk more about my equity, and discuss my loan with me. I’m so impressed. The app is also super easy to use!
I refinanced my home loan through my long term credit union. I knew there was a possibility of it being sold to another credit agency and it was, Mr Cooper. They were my home loan provider for a couple years…interest rates fell …