MSI has built its reputation on the concept of providing to Associations the highest level of professional management possible, consistent with the … See more
My daughter rents a condo in the Grant Park building in Denver. A fairly new building.
She, her roommate and many other residents have been without hot water for TWO …
They are horrible. I moved into a new house and have been trying to get a key to the pool for my HOA since July 7. I cannot even get the name of a supervisor (of Autumn Ward) to complain. I have to pay $50 to replace the key because it’s …
I was given a notice by Susan Milbrath for a curtain violation INSIDE MY PLACE. She refused to call me back about the violation, and I literally spent weeks trying to call some other guy named Jim because he is the only other person, who …
For the piles of money they take from our community, it would be nice if they could afford to host a reliable website. I pay the once annual fee(that goes up every year) and so I only need to log in once a year for that payment. But it …
I have been having an issue with water build up in my backyard since May. I have contacted MSI on a previous occasion about the same problem, to no avail. Today we hit the jackpot with Cianna!! She has been the most pleasant, kind and courteous person to have worked with! Thank you for being awesome, Cianna!
Terrible hoa. They have the worst customer service I have ever seen. Our community manager, Melissa Ramig, gave us a fine for excessive weeds even though we did not have any because we cleaned them up after we got a warning notice. We …
So many different ways I could tell you about just help for the community managers are from this company. Since 2012 our area in the span of four years has had for Community managers because they consistently messed up in the execution of …
I am a Hunters Glenn homeowner and have donated to fellow homeowners $1.50, accepted by Glenn Eilers and his staff at MSI LLC, as a “pay it forward.” …
This company handles my hoa. They are non responsive and give you a runaround. They are holding up a $30,000 contract and I have been trying for 2 months to get my signed articural review approval. The person handling our hoa for mci is totally useless.
Our HOA recently changed hands to MSI. This was my first experience with MSI and it has been very positive. I submitted a request to the Design Review Committee and had good interactions with MSI along the way. Ben B. from MSI kept me informed and their response was quick. Thanks!
I really wouldn’t give them a high grade. My community is older and needs some TLC. They don’t know where to go for contractors, Better luck next time.
They filed a lien against my property before trying to get in touch with me. I think notices should have been sent out. They lied when they told me they had.
I have lived in GVR for almost two years now. I have had dealings with HOAs in the past and with my experience with being a president of one for seven years I know the good and bad from both sides. I think since Ben has taken over there …
Ben Biesendorfer our new Community Manager is amazing. I submitted a request to install shutters and his rapid response and kind customer service really made me happy about the process. I really appreciate the quick turn around time and his …
Ben B is an amazing member of the MSI team. He took the time to research and respond to questions I had. The rules and regs were clearly communicated to me so we could move forward with a landscape project. I totally appreciate his patience and his assistance.
The wind blew down our fence a few weeks ago and with pets, we need to get our fence replaced promptly. I sent the proposal to MSI and within just a couple days, we had approval. We really appreciate the quick turn around and review of the proposal!!! It helps when you have a busy life and animals to think about!!! Thank you!
As a Director and Treasurer of a new HOA in Erie, CO, working with MSI was a nightmare. We inherited them from the developer and, in just 6 months, were assigned 3 different community managers. MSI is just too big to deliver personalized …
Im not sure whats going on with this new company. I email and get no responce maybe AWatts no longer works for them not sure. I sent in a request over two months ago to paint my house. There are so many houses that need painted and dead …
I have worked with MSI in the previous community I lived in as well as my current residence. They have always been quick to respond to any inquiry that I have had. My neighbor is the president of the HOA and he said they make his job easy. …
I’ve been working with Wendy Stubblefield for 1+ years as our contact for our HOA. I’m the VP on the Board for our community, and can honestly say that Wendy has been nothing short of professional & extremely helpful. She’s responds …
MSI is the perfect example of professionalism in an industry that can have all sorts of representatives, from good to bad. They interact cordially with everyone from homeowners to title companies, enforcing Board decisions and assisting in …
I live in Carriage village community
Carol Is absolutely helpful, great response with time very understanding, tries to help as much as she can with the regulations of HOA and pretty much keeps the community up-to-date which is very needed.
I lived in a community managed by MSI for 13 years and sat on the board for 8 of those years. The management company was always responsive and Jim Bogner was very knowledgeable about process, laws, and best practices for all issues that …
I have been a member of Hunters Glen for 20 years and prior to that at a HOA community for 6 years.
I would recommend MSI – at least the people I deal with on a regular basis, …
1/19/2018
Our HOA has been with MSI for years and years. Our most recent property manager is a dream: she is thorough and pleasant. We are a small community yet MSI’s …
For anyone considering doing business with this company I would highly recommend you don’t. This company manages Quincy Lake homes and during the Covid 19 pandemic they not only charged late fees to association members but sent them to the …
I want to say a big thank you to Ben and the design review committee for approving our design so quickly and especially during a holiday week. Our contractor had an opening and we needed a quick response in order for them to start our project and we were able to get that from Ben. Thank you for making the process seamless.
Our community manager Benjamin Biesendorfer is attentive, personable and timely. Benjamin does a great job at communicating turnaround time for request or inquiries. Since he has been our community manager, I know my request will be handled in a timely professional manner. Keep up the great work Benjamin!
Cristina Madrigal is an excellent property manager and I highly recommend her for your HOA community. Cristina is very personable, professional, tenacious and solution-oriented. You won’t be disappointed in her performance! In addition, she has excellent support from Trina Hann, the manager of the Colorado Springs office.
I have been on the Board of one of the communities managed by MSI for the past few years. MSI, and in particular, Jessica, our property manager have been great to work with. She is highly responsive to the owners in the community and their …
The management of the Broomfield location is just bad. Can’t make noise complaint without giving him all of your information. They rarely shovel the snow, instead they email everyone with an excuse each time. We never had our trash picked …
By far the worst management company I have ever had to deal with. They do not respond to questions, requests, or complaints. Snow removal if they do decide to remove it happens a day or two after the storm. Maintenance on buildings and …
Emma Francis Was fantastic and a great communicator and got back to me within the hour when I had asked her which trees we could use on our front Greenway at our home.
As a former board member for my HOA, I understand the challenges community managers face working with diverse residents and anxious boards while navigating the red tape of association bi-laws and contracting to get things done. Our …
Simply A Highly Professional Organization.
I live and serve on the Board for Bella Vista Master Association in Lochbuie (near Brighton). As such, I am privy to sensitive matters …
I have worked with various property managers over the years and had no bad experiences, but the past five years have been great because Jessica Walker has been our manager and she is amazing. She is responsive and friendly and professional. …
I wish to thank Emma Francis for the help she provided in getting my account straightened out and helping me get back on track.
She got right on the issue and had an answer by the next day. I couldn’t ask for better service and appreciate it very much.
MSI has turned our lovely little neighborhood into a slum. They increase our HOA fees every year and we are getting substandard management. Since they took over our lawns have suffered tremendously, our fences aren’t being repaired, they …
Karol is amazing. She is always so responsive and friendly and so quick to help our HOA with her vast knowledge and experience in managing HOAs. I can’t imagine serving the HOA without the help of Karol!
Elizabeth M has been working hard to understand our HOA and get to know our ways of operating. The information she has researched for me has been helpful in handling my responsibilities.
Shay is incredibly responsive and knowledgeable. You can tell she’s been in property management for awhile and knows how to provide great care and service to her clients. Well done, Shay!
Karol Barton has been timely and thorough with all the email questions I have about the HOA in Aurora and I appreciate her professionalism. Thank you! Jeanie J.
The weird thing is you’d expect the community manager to at least be polite and helpful. But, ours is rude and just outright unfriendly. MSI, the last I understood, works for our HOA. They seem to forget that sometimes. The one we work with …
I’ll get straight to the point. I have been in my house for almost a year now and have had nothing but issues with the newly appointed MSI manager. He has falsified documents and charged fines to my account for something that wasn’t even …
I was dreading submitting some fairly complex enhancements that required HOA review and approval. I was pleasantly surprised at how smooth and quick approvals were given. I have experience with HOA’s as I was on various committees. I was …
The “Villas” at Arista HOA is a joke. We pay $135 a month, yet receive nothing from this HOA. They take all of our money, and hire bottom of the barrel snow shoveling and landscaping services. Both of which come once or twice a year, maybe. …
Have been complaining about a huge diesel dump truck for over a year. There initial response was ” what am I suppose to do about it, I don’t know where they live” Told me to call the police. I see they are sticking to their guns. After a year truck still parks there. I have to agree with other reviews INCOMPETENCE !!!
Beau is fantastic. He is on it he is so down to earth nice. He is very organized and great at his job. The management is great for us. Best one we ever had. From a board member.
Shay Galloway from MSI is the best property manager we have ever worked with!!
She is caring about her properties, and owners, knowledgeable, and does what she says. …
I received a letter of complaint accusing me of improperly parking in our townhome community. After a few communications back and forth, it was very clear this was “not” my vehicle. …
Lauren Veraldi is the Community Manager for our home owners’ association. She’s professional, responsive, and hard-working. If she can’t answer a question, she researches until she can find it. A great person to work with.
I have wonderful experience working with Emma. She helped thoroughly for the approvals I need for my backyard without hassles. She went miles to make it smooth for me. Thank you Emma Francis.
Litha Spies has been servicing our community (Lochwood Landings ) for several years and she always strives go do a good job. She always is responsive to our needs and is pleasant and friendly while servicing us. We all love her.
Having worked with Donna El-Hehiawy for several years now as a member of the board and chair of the Architectural Control Committee, I want to express my personal thanks for the job she is doing for the Winding Trail Village HOA. Donna …
I live in Thompson River Ranch and I emailed Emma in regards to getting a pool key fob and she responded within minutes.
Thank you so much for the great response. Love the community that I live in.
Elizabeth Marlow is the manager at Morningside Vilage, Fort Collins Co. My experience thus far has included some very challenging sercumstances. While owning and living off site some situations have been incredibly stressful. If it were not …
Heather is a great person to work with and very conscious of doing a good job for Eastview Estates. As the HOA president it is nice to know people in the community have someone they can count on to be respectful and concerning with their needs.
Karol Barton is our representative for our homeowners association and I have not been more please with the quick responses to my questions or issues.
She is always friendly and professional in her communications and a great sense of humor.
The Elms At Meadowvale has been working with MSI for a long time as an HOA. More recently we have had Allen Bartz as our Community Manager. Allen has been quite impressive with his preparedness for our monthly meetings. He brings the latest …
I am so happy to work with Emma Francis. Her wonderful personality and work ethic are amazing. When it comes to assisting our Board, she is knowledgable, diligent, friendly, and hard working. Thank you for your awesome partnership Emma!
Rachael Burke has always gone the extra mile to help me. I had a good offer on a new air conditioner and furnace with only a 1 week acceptance with limited availability. Our Board has a month to approve it based on our governing …
Karol Barton was very friendly and expeditious getting our paint color approved by our HOA. I might add, it took three attempts on our part to get the color right, each time asking for approval. Excellent job Karol! Thanks!
Beau Smith is very responsive to all the questions and concerns we have. He does amazing job with managing the properties in our HOA. I strongly recommend his service.
Odella Anderson is a great manager and asset to MSI. Whenever contacted, whether by phone or email, Ms Anderson usually responds within 24-48 hours. Ms Anderson maintains a professional demeanor in her interactions, both during board meetings and individual conversations. She is approachable and listens carefully to concerns.
Lee Wunsch was a great help in my being to find the quarterly fee payment amount. It was not coming up under payment, said 0.00 and for 2 days the history did not list July’s fee. I finally was able to make an on line payment by going through payment history hit refresh and then make a pay. Lee was very patient with me.
Been very pleased with msi HOA Community Manager & Quality Training Coordinator, Holy Dennis. She has been very responsive and helpful expediting my irrigation and concrete work requests. Very happy member of the HOA and thankful for Holly’s prompt responses and help in resolving structural and sprinkler issues.
We have been very happy overall with our experience with MSI. Our community manager moved out of state and I was concerned about the transition. Beau Smith became our manager nearly a year ago and I can only say my nerves were completely …
So far I’ve been very pleased with Beau. Our HOA has been through too many management companies the last few years, who have not set up good payment systems and not had timely responses. So far, MSI is blowing them out of the water. …
I’m only giving 3 stars because our community is working through some problems that developed with our past community manager. However, MSI was very receptive and helpful when our board expressed frustration with him. We have been …
Holly Dennis has been of the most professional and best managers I have worked with in this industry! Her attention to detail, quick responsiveness to concerns has not only saved her clients monies as a vendor but provided them with exceptional service! Thanks for being an awesome partner with EleVate Contracting!!
Yesterday there was a fire in our condos, the red cross/police asked Rachael Burke to open the pool clubhouse so they could speak with victims and get them help. They said no, it was a cold VERY windy day. They have done nothing good for …
Dealing with Schyler Egan and MSI is so refreshing. We get used to be disappointed by service nowadays but Schyler really breaks the trend. I couldn’t be happier with the professionalism and responsiveness. Thank you!
Heather Jefferson, the Community Manager for Eastview Estates, is super responsive, acts immediately on whatever your situation is, and would always be available to help. Very happy with her work. Thank you, Heather.
Ashli Stephens is the best HOA manager I have ever worked with. I have been in the HOA board for over over 4 years and I do not hear any complaints on unwarranted violation letters or any unnecessary interventions from MSI since Ashli …
So after 22 years of believing I was paying my bill correctly without so much as a letter first explaining what they have un covered and going forward my billing would change I get hit with an invoice due 10/5/22! …
Dawn Cochrane is hands down, the best Community Manager. She is attentive, kind, professional, knowledgeable and strives to provide the best customer service!
Terrible HOA company. Monica V absolutely awful. Sends us notice the week we lose a love one cause of a few weeds not pulled during her weekly walk by. She tricked my wife out of having a hearing and then tried to fine us for that when …
Grant Williams the Community Manager with MSI, LLC for Clarke Farms is amazing. Any time I have reached out to him his response is very prompt. He cares and he is kind. When he makes a decision he actually has a human side and understands hardships.
Consistently changes rules and makes them go into effect immediately. HB22-1137 used emergency procedures to implement new fines without allowing 30 days for public comment on community website. No acknowledgement of HB22-1139 law going …
Sandy is our community manager. She was so easy to work with, responsive/communicative, and went above and beyond to assist when an urgent issue arose. Great experience with MSI thanks to her hard work!
We are in the process of getting our house painted and Dawn Cochrane from our HOA was amazing. I have lived in the same subdivision for 17 years, and had to go through the HOA for multiple things. Since Dawn had been there it is always an …
Raven Whitaker, Community Manager for MSI in Boulder, Colorado deserves 0/5 stars, but that score was not an option. Simply put, Raven cannot be bothered to pick up her phone, respond to text messages, or otherwise assist those requesting …
Angie McCoy is the best HOA manager I have ever worked with. I call her Awesome Angie! She is intelligent, personable, professional and is extremely timely with her response to my questions. We are so fortunate to have her on our team!!!
I had a great experience speaking with John. He was able to provide me what I needed right away. He was vey professional and helpful. Thank you and 5 Star Service is what I received..
Karol was very responsive and helpful. She knew the rules that we needed to follow and was very professional. This was the first time that any of the board member had ever been on the board. We couldn’t have done it without Karol’s help and guidance.
Several times now I needed to get information to my HOA board and fellow residents at Bristlecone townhome community. Tee Bryant is our representative at MSI management company. Tee expedited my requests and got the information out quickly …
My experience with Gary Sirman, who is a community manager at MSI HOA, was excellent. He was so prompt with his replies to my emails and helpful in resolving the issues. Gary is awesome!
Non-Compliance!!! Check your records before calling me out, you are in NON COMPLIANCE! Non-professional, check the BBB reviews. SENT required documents last year to an representative that’s apparently not there anymore (must not be a great …
I have not had any problems dealing with MSI and Dawn is a fantastic manager! She has given us excellent service and I know she will continue to do so.
Our MSI Community Manager, CLYSSIE RUTZBECK, is a capable and reliable asset to our Tramonto Homeowners Association. We’ve relied on MSI for over 6 years in a category that usually is fraught with Property Management churning and changing. …
After being super responsive for our initial inquiries, Curtain Hain and MSI in general has not responded to multiple emails or voicemails since November 9, 2022. If HOA approval is required for landscaping and no one replies, how can they expect homeowners start the process? It’s over 2 months now since I’ve heard anything.
I want to thank John Cole, our new MSI manager for the Overlook Townhomes at Wolf Ranch. He is very professional and attentive to detail, working hard to catch up on tasks that were on hold until his arrival. At the Annual HOA Meeting …
John Cole (MSI), property manager of District at Victory Ridge has done as exceptional job of coordinating repairs, contractor accountability and planning for the HOA future needs. John is quick to respond to our HOA concerns and has proven to be a highly qualified property manager. Thanks, John.
MSI is the epitome of unprofessional ism. After reaching out to Rachael Burke of MSI to inquire about frayed wires caused by a squirrel in the attic (per the inspector hired by the HOA), I was told that per the HOA rules, the individual …
I do not have a lot to say about MSI because my interactions are not with “the company”. I have had MANY interactions with one of their exceptional employees, Karol Barton. My rating is based solely on those interactions. Karol is often …
Grant Williams became our new community manager a few months ago and we noticed instant positive impact! Thank you for all the efforts and hard work you are putting into Clarke Farms, we appreciate it very much!
We had some items stolen out of our car and reached out to Rachel Bozeman who was very quick to respond and act. Martina the dakota ridge groundskeeper was also very helpful. We were able to retrieve the items we were looking for! Thank you Rachel & Martina!
Don Devereax with MSI provided quite the opposite of 5-star service for me today! As a matter of fact, he hung up on me! If zero stars could be given, that would be the appropriate rating. …
Sandy Teigen manages our community and is completely inept to be a community manager. She is rude in email and gets nothing done, even with written instructions from the board. MSI gets paid way to much for sub-par services. If you are …
My experience with MSI has been less than stellar and very problematic. Our HOA manager who works for MSI has been spiteful and not nice and has even gone as far as to threaten to target me and my families residence for persistently …
The HOA manager for the community in which I live is Robyn Hansen. She has been wonderfully responsive and helpful with every issue with which I have been confronted, including my own HOA violations. It’s a relief to know the HOA manager is working toward our community and the individual homeowners’ best interests.
Dawn Cochrane has been the best Community Mgr our property has had. She is responsive, professional and cares about the needs of our community. We are so grateful to her for all her time and effort for the needs of our community.
In November MSI HOA replaced our existing HOA. There were US Mail issues that were not addressed by the former HOA prior to the change in HOA management companies. Apparently our mailboxes were compromised at the end of October and I …
As a contractor, an HOA can make residential projects a nightmare or they can be super easy. Every time I deal with MSI things go smoothly and they are always great about getting back to me. …
I am giving three stars because I really don’t know much about MSI or our last property manager from there. I guess I feel fairly neutral about them as a company. I do hear my neighbors complain but I can’t speak to that personally, so I …
I’m pretty sure I lucked out because I have the best HOA community manager Tee Bryant. Even when being dinged with a violation, she’s so nice about it and is so easy to work with and I can tell she really cares. Thank you for all the help throughout the years with everything we’ve needed.
This company acts like it is the 1990’s. They don’t email statements. They don’t enforce the HOA rules consistently and when they do they go way overboard. They don’t respond to inquiries in a timely manner. When they do respond it …
Rachel Burke has been a breath of fresh air. She is pleasant, knowledgeable, professional and empathetic. She does her best to keep MVV folks informed on the details of our concerns with timely response. I don’t always like the …
Emma Francis is an excellent community manager for Observatory Village in Fort Collins. Recently, I applied lab swimming accessing for the community pool. Emma gave me a quick response and helped my go through the process quickly and clearly. We have started our lab swimming today. Thank you Emma for your help!
After several attempts to reach out to Beau Smith about updating permissions on our rental property, we finally heard back from our property management he replied that the homeowner had nothing on file for the property management. …
Although my request has not been granted by the responsible party, Community Manager Tee Bryant has been patiently assisting me on this matter. She is so punctual in responding to my inquiries and helping me the best way she can.
I hope our joint effort would facilitate my request at the soonest possible time.
My daughter rents a condo in the Grant Park building in Denver. A fairly new building.
She, her roommate and many other residents have been without hot water for TWO …
They are horrible. I moved into a new house and have been trying to get a key to the pool for my HOA since July 7. I cannot even get the name of a supervisor (of Autumn Ward) to complain. I have to pay $50 to replace the key because it’s …
Thanks to Sandy Teigen, Community Mgr. for quick and efficient processing of my request for maintenance.
I was given a notice by Susan Milbrath for a curtain violation INSIDE MY PLACE. She refused to call me back about the violation, and I literally spent weeks trying to call some other guy named Jim because he is the only other person, who …
For the piles of money they take from our community, it would be nice if they could afford to host a reliable website. I pay the once annual fee(that goes up every year) and so I only need to log in once a year for that payment. But it …
I have been having an issue with water build up in my backyard since May. I have contacted MSI on a previous occasion about the same problem, to no avail. Today we hit the jackpot with Cianna!! She has been the most pleasant, kind and courteous person to have worked with! Thank you for being awesome, Cianna!
Terrible hoa. They have the worst customer service I have ever seen. Our community manager, Melissa Ramig, gave us a fine for excessive weeds even though we did not have any because we cleaned them up after we got a warning notice. We …
So many different ways I could tell you about just help for the community managers are from this company. Since 2012 our area in the span of four years has had for Community managers because they consistently messed up in the execution of …
I am a Hunters Glenn homeowner and have donated to fellow homeowners $1.50, accepted by Glenn Eilers and his staff at MSI LLC, as a “pay it forward.” …
This company handles my hoa. They are non responsive and give you a runaround. They are holding up a $30,000 contract and I have been trying for 2 months to get my signed articural review approval. The person handling our hoa for mci is totally useless.
Our HOA recently changed hands to MSI. This was my first experience with MSI and it has been very positive. I submitted a request to the Design Review Committee and had good interactions with MSI along the way. Ben B. from MSI kept me informed and their response was quick. Thanks!
I really wouldn’t give them a high grade. My community is older and needs some TLC. They don’t know where to go for contractors, Better luck next time.
They filed a lien against my property before trying to get in touch with me. I think notices should have been sent out. They lied when they told me they had.
I have lived in GVR for almost two years now. I have had dealings with HOAs in the past and with my experience with being a president of one for seven years I know the good and bad from both sides. I think since Ben has taken over there …
Ben Biesendorfer our new Community Manager is amazing. I submitted a request to install shutters and his rapid response and kind customer service really made me happy about the process. I really appreciate the quick turn around time and his …
Great company. Our manager Sandy Tiegen is so efficient and professional.
Ben B is an amazing member of the MSI team. He took the time to research and respond to questions I had. The rules and regs were clearly communicated to me so we could move forward with a landscape project. I totally appreciate his patience and his assistance.
The wind blew down our fence a few weeks ago and with pets, we need to get our fence replaced promptly. I sent the proposal to MSI and within just a couple days, we had approval. We really appreciate the quick turn around and review of the proposal!!! It helps when you have a busy life and animals to think about!!! Thank you!
As a Director and Treasurer of a new HOA in Erie, CO, working with MSI was a nightmare. We inherited them from the developer and, in just 6 months, were assigned 3 different community managers. MSI is just too big to deliver personalized …
Im not sure whats going on with this new company. I email and get no responce maybe AWatts no longer works for them not sure. I sent in a request over two months ago to paint my house. There are so many houses that need painted and dead …
Angie was very quick to respond to my question about the Whisper Creek Subdivision. I really appreciate it.
I have worked with MSI in the previous community I lived in as well as my current residence. They have always been quick to respond to any inquiry that I have had. My neighbor is the president of the HOA and he said they make his job easy. …
I’ve been working with Wendy Stubblefield for 1+ years as our contact for our HOA. I’m the VP on the Board for our community, and can honestly say that Wendy has been nothing short of professional & extremely helpful. She’s responds …
MSI is the perfect example of professionalism in an industry that can have all sorts of representatives, from good to bad. They interact cordially with everyone from homeowners to title companies, enforcing Board decisions and assisting in …
Our Community Manager, Karol Barton, is wonderful to work with. She is knowledgeable and takes pride in her work.
Thanks to Robyn Hansen for her prompt assistance in getting the Design Request form to me. She was very helpful! I give her a 5+ rating!
I live in Carriage village community
Carol Is absolutely helpful, great response with time very understanding, tries to help as much as she can with the regulations of HOA and pretty much keeps the community up-to-date which is very needed.
I lived in a community managed by MSI for 13 years and sat on the board for 8 of those years. The management company was always responsive and Jim Bogner was very knowledgeable about process, laws, and best practices for all issues that …
I have been a member of Hunters Glen for 20 years and prior to that at a HOA community for 6 years.
I would recommend MSI – at least the people I deal with on a regular basis, …
1/19/2018
Our HOA has been with MSI for years and years. Our most recent property manager is a dream: she is thorough and pleasant. We are a small community yet MSI’s …
For anyone considering doing business with this company I would highly recommend you don’t. This company manages Quincy Lake homes and during the Covid 19 pandemic they not only charged late fees to association members but sent them to the …
Thank you Angie McCoy for providing excellent 5 star service.
Greg Padgett
I want to say a big thank you to Ben and the design review committee for approving our design so quickly and especially during a holiday week. Our contractor had an opening and we needed a quick response in order for them to start our project and we were able to get that from Ben. Thank you for making the process seamless.
Our community manager Benjamin Biesendorfer is attentive, personable and timely. Benjamin does a great job at communicating turnaround time for request or inquiries. Since he has been our community manager, I know my request will be handled in a timely professional manner. Keep up the great work Benjamin!
Cristina Madrigal is an excellent property manager and I highly recommend her for your HOA community. Cristina is very personable, professional, tenacious and solution-oriented. You won’t be disappointed in her performance! In addition, she has excellent support from Trina Hann, the manager of the Colorado Springs office.
I have been on the Board of one of the communities managed by MSI for the past few years. MSI, and in particular, Jessica, our property manager have been great to work with. She is highly responsive to the owners in the community and their …
The management of the Broomfield location is just bad. Can’t make noise complaint without giving him all of your information. They rarely shovel the snow, instead they email everyone with an excuse each time. We never had our trash picked …
Robyn Hansen replied quickly and was very helpful with my concern. Great customer service!
By far the worst management company I have ever had to deal with. They do not respond to questions, requests, or complaints. Snow removal if they do decide to remove it happens a day or two after the storm. Maintenance on buildings and …
Easy company to deal with. Straightforward communications and polite service. Karol is a wonderful rep!
Emma Francis Was fantastic and a great communicator and got back to me within the hour when I had asked her which trees we could use on our front Greenway at our home.
Tee Bryant, our HOA community manager, was very understanding and worked with me to satisfactory resolve my issues.
Emma Francis you just make a dream come true. You know what you are doing, your help meant so much to me and my family. Really appreciate it.
As a former board member for my HOA, I understand the challenges community managers face working with diverse residents and anxious boards while navigating the red tape of association bi-laws and contracting to get things done. Our …
After my association did not get back to me for my architectural review, I called and Manager Ray Ramelow handled my request quickly.
Thanks Ray!
Simply A Highly Professional Organization.
I live and serve on the Board for Bella Vista Master Association in Lochbuie (near Brighton). As such, I am privy to sensitive matters …
Best Community Management Company in Colorado
I am the Executive Director of a large HOA here in Colorado, so I work not only …
I have worked with various property managers over the years and had no bad experiences, but the past five years have been great because Jessica Walker has been our manager and she is amazing. She is responsive and friendly and professional. …
I wish to thank Emma Francis for the help she provided in getting my account straightened out and helping me get back on track.
She got right on the issue and had an answer by the next day. I couldn’t ask for better service and appreciate it very much.
MSI has turned our lovely little neighborhood into a slum. They increase our HOA fees every year and we are getting substandard management. Since they took over our lawns have suffered tremendously, our fences aren’t being repaired, they …
Rachel Bozeman was extremely helpful and she had all the answers! Best experience I’ve had in awhile
Karol is amazing. She is always so responsive and friendly and so quick to help our HOA with her vast knowledge and experience in managing HOAs. I can’t imagine serving the HOA without the help of Karol!
Elizabeth M has been working hard to understand our HOA and get to know our ways of operating. The information she has researched for me has been helpful in handling my responsibilities.
Shay is incredibly responsive and knowledgeable. You can tell she’s been in property management for awhile and knows how to provide great care and service to her clients. Well done, Shay!
Karol Barton has been timely and thorough with all the email questions I have about the HOA in Aurora and I appreciate her professionalism. Thank you! Jeanie J.
The weird thing is you’d expect the community manager to at least be polite and helpful. But, ours is rude and just outright unfriendly. MSI, the last I understood, works for our HOA. They seem to forget that sometimes. The one we work with …
Rachel is amazing to work with! Super professional and great communication.
I’ll get straight to the point. I have been in my house for almost a year now and have had nothing but issues with the newly appointed MSI manager. He has falsified documents and charged fines to my account for something that wasn’t even …
I was dreading submitting some fairly complex enhancements that required HOA review and approval. I was pleasantly surprised at how smooth and quick approvals were given. I have experience with HOA’s as I was on various committees. I was …
The “Villas” at Arista HOA is a joke. We pay $135 a month, yet receive nothing from this HOA. They take all of our money, and hire bottom of the barrel snow shoveling and landscaping services. Both of which come once or twice a year, maybe. …
Have been complaining about a huge diesel dump truck for over a year. There initial response was ” what am I suppose to do about it, I don’t know where they live” Told me to call the police. I see they are sticking to their guns. After a year truck still parks there. I have to agree with other reviews INCOMPETENCE !!!
Beau is fantastic. He is on it he is so down to earth nice. He is very organized and great at his job. The management is great for us. Best one we ever had. From a board member.
Jennifer bublitz was great in helping me thru design review, especially since I am not great on the computer
Shay Galloway from MSI is the best property manager we have ever worked with!!
She is caring about her properties, and owners, knowledgeable, and does what she says. …
Beau Smith Our HOA manager is very fast to response and provide 5 stars service.
Lived in Adonea community over A year and have nothing but great respect and appreciation for everyone. Beau is A great community manager.
I received a letter of complaint accusing me of improperly parking in our townhome community. After a few communications back and forth, it was very clear this was “not” my vehicle. …
Lauren Veraldi is the Community Manager for our home owners’ association. She’s professional, responsive, and hard-working. If she can’t answer a question, she researches until she can find it. A great person to work with.
I have wonderful experience working with Emma. She helped thoroughly for the approvals I need for my backyard without hassles. She went miles to make it smooth for me. Thank you Emma Francis.
Litha Spies has been servicing our community (Lochwood Landings ) for several years and she always strives go do a good job. She always is responsive to our needs and is pleasant and friendly while servicing us. We all love her.
Having worked with Donna El-Hehiawy for several years now as a member of the board and chair of the Architectural Control Committee, I want to express my personal thanks for the job she is doing for the Winding Trail Village HOA. Donna …
I live in Thompson River Ranch and I emailed Emma in regards to getting a pool key fob and she responded within minutes.
Thank you so much for the great response. Love the community that I live in.
I work directly with the community manager, Clyssie Rutzebeck, and she provides prompt and courteous service on every transaction.
Elizabeth Marlow is the manager at Morningside Vilage, Fort Collins Co. My experience thus far has included some very challenging sercumstances. While owning and living off site some situations have been incredibly stressful. If it were not …
Heather is a great person to work with and very conscious of doing a good job for Eastview Estates. As the HOA president it is nice to know people in the community have someone they can count on to be respectful and concerning with their needs.
Karol Barton is our representative for our homeowners association and I have not been more please with the quick responses to my questions or issues.
She is always friendly and professional in her communications and a great sense of humor.
Our community manager, Ray Ramelow, is very knowledgeable and responsive. We appreciated his timely responses when we had questions!
The Elms At Meadowvale has been working with MSI for a long time as an HOA. More recently we have had Allen Bartz as our Community Manager. Allen has been quite impressive with his preparedness for our monthly meetings. He brings the latest …
Mehriban Conner provided prompt and excellent service. She was very helpful and very responsive.
I am so happy to work with Emma Francis. Her wonderful personality and work ethic are amazing. When it comes to assisting our Board, she is knowledgable, diligent, friendly, and hard working. Thank you for your awesome partnership Emma!
Camille Foote does a great job supporting our requests. She is prompt with follow up and communicating next steps. Commended for her professionalism.
Rachael Burke has always gone the extra mile to help me. I had a good offer on a new air conditioner and furnace with only a 1 week acceptance with limited availability. Our Board has a month to approve it based on our governing …
I have dealt with Rachel Bozeman on numerous occasions, and she has always been quick to respond and friendly.
Karol Barton was very friendly and expeditious getting our paint color approved by our HOA. I might add, it took three attempts on our part to get the color right, each time asking for approval. Excellent job Karol! Thanks!
Beau Smith is very responsive to all the questions and concerns we have. He does amazing job with managing the properties in our HOA. I strongly recommend his service.
Our property manager is Beau.
There is more to customer service than simply responding to incoming inquires and work orders. …
Odella Anderson is a great manager and asset to MSI. Whenever contacted, whether by phone or email, Ms Anderson usually responds within 24-48 hours. Ms Anderson maintains a professional demeanor in her interactions, both during board meetings and individual conversations. She is approachable and listens carefully to concerns.
Lee Wunsch was a great help in my being to find the quarterly fee payment amount. It was not coming up under payment, said 0.00 and for 2 days the history did not list July’s fee. I finally was able to make an on line payment by going through payment history hit refresh and then make a pay. Lee was very patient with me.
Great communication and follow up. Appreciate Angie Sherman’s hard work to assure our grounds are maintained!!
Been very pleased with msi HOA Community Manager & Quality Training Coordinator, Holy Dennis. She has been very responsive and helpful expediting my irrigation and concrete work requests. Very happy member of the HOA and thankful for Holly’s prompt responses and help in resolving structural and sprinkler issues.
We have been very happy overall with our experience with MSI. Our community manager moved out of state and I was concerned about the transition. Beau Smith became our manager nearly a year ago and I can only say my nerves were completely …
So far I’ve been very pleased with Beau. Our HOA has been through too many management companies the last few years, who have not set up good payment systems and not had timely responses. So far, MSI is blowing them out of the water. …
I’m only giving 3 stars because our community is working through some problems that developed with our past community manager. However, MSI was very receptive and helpful when our board expressed frustration with him. We have been …
Holly Dennis has been of the most professional and best managers I have worked with in this industry! Her attention to detail, quick responsiveness to concerns has not only saved her clients monies as a vendor but provided them with exceptional service! Thanks for being an awesome partner with EleVate Contracting!!
Yesterday there was a fire in our condos, the red cross/police asked Rachael Burke to open the pool clubhouse so they could speak with victims and get them help. They said no, it was a cold VERY windy day. They have done nothing good for …
Dealing with Schyler Egan and MSI is so refreshing. We get used to be disappointed by service nowadays but Schyler really breaks the trend. I couldn’t be happier with the professionalism and responsiveness. Thank you!
Heather Jefferson, the Community Manager for Eastview Estates, is super responsive, acts immediately on whatever your situation is, and would always be available to help. Very happy with her work. Thank you, Heather.
Ashli Stephens is the best HOA manager I have ever worked with. I have been in the HOA board for over over 4 years and I do not hear any complaints on unwarranted violation letters or any unnecessary interventions from MSI since Ashli …
So after 22 years of believing I was paying my bill correctly without so much as a letter first explaining what they have un covered and going forward my billing would change I get hit with an invoice due 10/5/22! …
Twice recently we contacted Angie and each time she responded immediately. Angie is attentive, helpful and pleasant to work with. Thank you, Angie!
Dawn Cochrane is hands down, the best Community Manager. She is attentive, kind, professional, knowledgeable and strives to provide the best customer service!
Terrible HOA company. Monica V absolutely awful. Sends us notice the week we lose a love one cause of a few weeds not pulled during her weekly walk by. She tricked my wife out of having a hearing and then tried to fine us for that when …
Grant Williams the Community Manager with MSI, LLC for Clarke Farms is amazing. Any time I have reached out to him his response is very prompt. He cares and he is kind. When he makes a decision he actually has a human side and understands hardships.
Consistently changes rules and makes them go into effect immediately. HB22-1137 used emergency procedures to implement new fines without allowing 30 days for public comment on community website. No acknowledgement of HB22-1139 law going …
Sandy is our community manager. She was so easy to work with, responsive/communicative, and went above and beyond to assist when an urgent issue arose. Great experience with MSI thanks to her hard work!
Lisa Sellers Our HOA Manager is great, works hard for our community.. Fast response, holds contractor responsible. Thank you Lisa…Cindy
MSI/Rachael Bozeman has been a great property manager. She is quick to respond and address issues.
Great support from Rachel Bozeman before, during, and after our January ’23, HOA Board meeting. Many thanks!
We are in the process of getting our house painted and Dawn Cochrane from our HOA was amazing. I have lived in the same subdivision for 17 years, and had to go through the HOA for multiple things. Since Dawn had been there it is always an …
Raven Whitaker, Community Manager for MSI in Boulder, Colorado deserves 0/5 stars, but that score was not an option. Simply put, Raven cannot be bothered to pick up her phone, respond to text messages, or otherwise assist those requesting …
Angie McCoy is the best HOA manager I have ever worked with. I call her Awesome Angie! She is intelligent, personable, professional and is extremely timely with her response to my questions. We are so fortunate to have her on our team!!!
I had a great experience speaking with John. He was able to provide me what I needed right away. He was vey professional and helpful. Thank you and 5 Star Service is what I received..
John Cole responds quickly and promptly to requests, going the extra mile to see that things are handled well. We appreciate his management.
Karol was very responsive and helpful. She knew the rules that we needed to follow and was very professional. This was the first time that any of the board member had ever been on the board. We couldn’t have done it without Karol’s help and guidance.
Several times now I needed to get information to my HOA board and fellow residents at Bristlecone townhome community. Tee Bryant is our representative at MSI management company. Tee expedited my requests and got the information out quickly …
My experience with Gary Sirman, who is a community manager at MSI HOA, was excellent. He was so prompt with his replies to my emails and helpful in resolving the issues. Gary is awesome!
John Cole, our Community Manager, has been prompt and helpful on every occasion I have had with him. He is courteous and very helpful!
Non-Compliance!!! Check your records before calling me out, you are in NON COMPLIANCE! Non-professional, check the BBB reviews. SENT required documents last year to an representative that’s apparently not there anymore (must not be a great …
I have not had any problems dealing with MSI and Dawn is a fantastic manager! She has given us excellent service and I know she will continue to do so.
Our MSI Community Manager, CLYSSIE RUTZBECK, is a capable and reliable asset to our Tramonto Homeowners Association. We’ve relied on MSI for over 6 years in a category that usually is fraught with Property Management churning and changing. …
After being super responsive for our initial inquiries, Curtain Hain and MSI in general has not responded to multiple emails or voicemails since November 9, 2022. If HOA approval is required for landscaping and no one replies, how can they expect homeowners start the process? It’s over 2 months now since I’ve heard anything.
I want to thank John Cole, our new MSI manager for the Overlook Townhomes at Wolf Ranch. He is very professional and attentive to detail, working hard to catch up on tasks that were on hold until his arrival. At the Annual HOA Meeting …
John Cole (MSI), property manager of District at Victory Ridge has done as exceptional job of coordinating repairs, contractor accountability and planning for the HOA future needs. John is quick to respond to our HOA concerns and has proven to be a highly qualified property manager. Thanks, John.
MSI is the epitome of unprofessional ism. After reaching out to Rachael Burke of MSI to inquire about frayed wires caused by a squirrel in the attic (per the inspector hired by the HOA), I was told that per the HOA rules, the individual …
I do not have a lot to say about MSI because my interactions are not with “the company”. I have had MANY interactions with one of their exceptional employees, Karol Barton. My rating is based solely on those interactions. Karol is often …
Grant Williams became our new community manager a few months ago and we noticed instant positive impact! Thank you for all the efforts and hard work you are putting into Clarke Farms, we appreciate it very much!
We had some items stolen out of our car and reached out to Rachel Bozeman who was very quick to respond and act. Martina the dakota ridge groundskeeper was also very helpful. We were able to retrieve the items we were looking for! Thank you Rachel & Martina!
Don Devereax with MSI provided quite the opposite of 5-star service for me today! As a matter of fact, he hung up on me! If zero stars could be given, that would be the appropriate rating. …
Sandy Teigen manages our community and is completely inept to be a community manager. She is rude in email and gets nothing done, even with written instructions from the board. MSI gets paid way to much for sub-par services. If you are …
My experience with MSI has been less than stellar and very problematic. Our HOA manager who works for MSI has been spiteful and not nice and has even gone as far as to threaten to target me and my families residence for persistently …
The HOA manager for the community in which I live is Robyn Hansen. She has been wonderfully responsive and helpful with every issue with which I have been confronted, including my own HOA violations. It’s a relief to know the HOA manager is working toward our community and the individual homeowners’ best interests.
Dawn Cochrane has been the best Community Mgr our property has had. She is responsive, professional and cares about the needs of our community. We are so grateful to her for all her time and effort for the needs of our community.
In November MSI HOA replaced our existing HOA. There were US Mail issues that were not addressed by the former HOA prior to the change in HOA management companies. Apparently our mailboxes were compromised at the end of October and I …
As a contractor, an HOA can make residential projects a nightmare or they can be super easy. Every time I deal with MSI things go smoothly and they are always great about getting back to me. …
I am giving three stars because I really don’t know much about MSI or our last property manager from there. I guess I feel fairly neutral about them as a company. I do hear my neighbors complain but I can’t speak to that personally, so I …
I’m pretty sure I lucked out because I have the best HOA community manager Tee Bryant. Even when being dinged with a violation, she’s so nice about it and is so easy to work with and I can tell she really cares. Thank you for all the help throughout the years with everything we’ve needed.
This company acts like it is the 1990’s. They don’t email statements. They don’t enforce the HOA rules consistently and when they do they go way overboard. They don’t respond to inquiries in a timely manner. When they do respond it …
Rachel Burke has been a breath of fresh air. She is pleasant, knowledgeable, professional and empathetic. She does her best to keep MVV folks informed on the details of our concerns with timely response. I don’t always like the …
Emma Francis is an excellent community manager for Observatory Village in Fort Collins. Recently, I applied lab swimming accessing for the community pool. Emma gave me a quick response and helped my go through the process quickly and clearly. We have started our lab swimming today. Thank you Emma for your help!
After several attempts to reach out to Beau Smith about updating permissions on our rental property, we finally heard back from our property management he replied that the homeowner had nothing on file for the property management. …
Although my request has not been granted by the responsible party, Community Manager Tee Bryant has been patiently assisting me on this matter. She is so punctual in responding to my inquiries and helping me the best way she can.
I hope our joint effort would facilitate my request at the soonest possible time.