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Multifamily Utility Company Reviews ( 66 )
I just want to say that your employee Jenny Ferrell in Account management is amazing! She helps me be able to do my job more efficiently! She replies very fast and very nice! Thank you Jenny!
I have been using Multifamily Utility Company for several years. They offer excellent customer service, and controls, to ensure customers are taken care of efficiently.
Much easier to use than the previous payment methods in the past. The representative on the phone was extremely helpful getting me set up and answering all my questions.
Unintelligible bills. Incompetent customer “service”. Company refuses to return phone calls. Like the DMV if it were run by North Korea. I have recommended to our HOA that they be fired.
Recently my apartment complex switched to Multifamily utility company and the difference in customer service was incredible. Paying my bill is much easier and understanding my usage is much more straightforward.
The worst!! my Bill has never been accurate and they are even trying to charge me for months that I’m not responsible for. I’ve sent them registered mail and have yet to receive any communication from Multifamily regarding my bill. If I move again I would never rent from any place that uses these people.
It looks like they switched their payment portal. Pretty slick now. Changed my payment info in less than a minute. Also pulls up entire history pretty quickly. No problems as of yet.
Had a problem with the account not having current billing so I could pay online. Received a call after sending an email .Which in a few minutes the problem was corrected with a very helpful lady named Vicky. Thanks again for the service.
Jacob helped my wife understand that we have a separate bill for water and sewer. It was confusing to get two bills but he explained it well and we have never been late paying our bill since. Great job Jacob!
They are horrible. I just called for billing summary the representative nothing but attitude. First 2 weeks bill was more then 4 weeks so I wanted to ask and they don’t want to tell. Very rude and hung up on me telling me I don’t understand the bill. Which I don’t that’s why I called
Scam
I don’t like the fact that I have to pay extra to receive utilities. I don’t have a choice though since my apartment’s owner chose to have Multifamily Utility Company for our provider.
Disgusting business tactics, unfair billing, and outrageous changes to utility bills from month to month. Charges of upwards of $250 for gas bill in a one bedroom apartment with central heat set at 71 degrees. After complaining to customer …
Awful company, be ready to pay for things you’re not even using. I live alone, was absent for 3 weeks during this month And ended up with a $62 water bill.. how is that even possible? This system is a theft. Runaway from it. Glad to leave my complex in couple weeks because of them.
I was incorrectly billed (likely due to a faulty meter read). After presenting the information through email, I was credited the overage that had previously been paid. It took about a couple of weeks from initial complaint to resolution; a little slow, but I was updated regularly through the process.
This company is a middle man that splits up building utility bills and charges high fees. Monthly I am billed 20% of my utility costs and the fee has recently inexplicably increased despite the same crappy service and outdated site. The web …
DO NOT USE THEM!! I cannot tell you how much I despise this company. In the two plus years I have had them as a sub-metering company, they have tried to tell me we use over 2,000 gallons of water in a month, that there was nothing wrong …
Maricarmen answered all my questions about my bill since I am a new customer. She was quick and concise about the tips she gave me . Besides she guided me step by step in order to change my payment to automatic pay. As I said, I am anew …
This company is the ultimate worst! I escalated an issue where their reps told me I wasn’t going to be charged and for the supervisor listened to the call.. I called back and their team lead advised the supervisor was out of the office and …
They always send their bills out late, but make the payment due on the 16th. For some reason my banks cutoff to pay them is exactly 7 days before the actual due date. Since the amount often fluctuates, ot is hard to know exactly what to pay, and thanks to COVID-19, we’re on a tight budget. Poor organization.
Multifamily utility company started sending me bills for +$300 with no notification, letter, or reminder, for all I know at the time this company was a scam. My complex had no idea if and when they would start charging us. Without ANY …
Relatively new customer due to move. Signed up for autopay only to find this company charges a customer to save them work via autopay Vs. the company having to cash my check and process the mail. Of all the autopay bills I pay with other …
I had to give it one star just to post this, even that’s one too many. I moved into a new house 4 months ago and every single month my bill is incorrect, not by a little but often double the cost of the usage that my meter shows. Each case …
I called to resolve an issue concerning late payment charges which I felt were in error. The circumstances were unusual and really no one’s fault.
Mine nor Multifamily’s. The nice thing is that Multifamily management saw the …
If I could give no star I would this is my first month with them they are a rip off charging 15 late fee and also to pay your bill online this is an embarrassing company not even Edison big company and they don’t do such thing. Or late fee …
If i could give no stars i would. This company is a scam. I have had my bill bounce back and fourth between $38 and $85 a month. I have called to ask why or how this is even possible and never get an answer other than we share a meter and …
I rarely leave reviews but this company needs to know how severely they are dropping the ball in regards to customer service, account management, and inter-departmental communication. I have been having the same issue repeatedly since 2018 …
My apartment complex switched to using this company without warning me. I had been in the hospital and a family member took over paying for my bills. Since the complex factored utilities into rent payments previously, I missed a payment …
Only giving one star to be able to write a review. Absolute horrible billing services and borderline criminal. Time and time again they have scammed money out of me by purposely processing my payments after the due date to incrue a $30 late …
Very frustrated with this company. It doesn’t matter which payment method you choose you will be charged an extra fee. Gives you less than 14 days to make your payment. Charges $15 late fee if your mail is postmarked after the due date even …
If I could leave less than one star I would. My apartments decided to stop utilizing their services and I was traveling and was not notified and continued to pay. (No biggie, that’s on the apartments.) However, I came to find out I had a …
Its 9/28/2019. Have not received bill in mail yet from MFU. It is due on 10/9/2019. I will likely be charged a late fee or will need to pay on line and be charged a service fee. This is not fair. I cannot believe this company is allowed to …
I have been away from my apartment for several months due to family health issues, and logged into my account to find several months of charges and late fees. My typical bill is $30/month, and the late fees are $15/month. A recurring 50% …
I can’t set up an online account (it says my account number format is incorrect even though I’ve entered it exactly as it appears on my physical bill) and when I tried paying over the phone it would only tell me my balance (which I already …
This company is absolutely terrible!
They charge you a 50 cent processing fee when you use your checking account.
I receive bills with what my charge is but never breaks down what my usage is.
I have no choice to use them because it’s part of my apartment rental agreement. What a joke!
As an HOA Community Manager, I rely on vendor relationships on a daily basis to help me accomplish the HOA’s business. What I have experienced with Multifamily Utility is a true vendor partnership, which has a direct impact on the …
This worst company ever! I would not do business with company they always overcharge me for water and sewer! When I call to resolve this matter there no one to talk to! Which mean I have paid this ridiculous amount for water and sewer!
This company is very sketchy. Plan on paying extremely high prices for utilities with no breakdown. And if you call customer service they don’t help either.
I don’t think I’ve ever seen a company that’s this inept at the most basic of things. I just got the bill for September again in November, they still haven’t sent October’s bill and I assume November won’t be in till April.
If they see that you have not logged on for 3 months they deactivate your online account and you have to call to get it reactivated! I am paperless; I am not going to check monthly, but for sure once in a while! If I am a current resident …
My landlord recently sold my property and they charged me a whole month worth of utilities for only 9 days worth of service, took the money, only paid the utilities for the prorated amount, and then the utilitie companies sent the bill for …
Experience was mostly positive until I moved out and closed my account. My landlord deducted my last payment from my security deposit, even though I paid my last bill. When I contacted Multifamily Utility for a refund of my balance, they …
They are a horrible company who take advantage of media low class income families, and people ripping them off, is scamming them. They are the worst people I’ve ever dealt with my life continue to charge late fees for things that are their …
This company just installed meters in my HOA the first bill came in and they tried to say we used 26,000 gallons of water in 18 day cycle which is impossible being that we are a household of 5 and only wash clothes and take showers like …
Your 1-800 number to pay my bill sucks. It ask for account number yet it starts with a letter and your automated system will not allow me to type this letter M in front of the numbers. Payments services are trash. If your not going to make it easy to pay then don’t send me a bill.
I never signed up for nor authorized AUTOPAY. Ive always paid thru Echeck. I just an recieved email stating “payment successful through autopay ( which i never authorized.) !!! …
I just want to say that your employee Jenny Ferrell in Account management is amazing! She helps me be able to do my job more efficiently! She replies very fast and very nice! Thank you Jenny!
I am at a loss of words for how frustrating this company is.
Nice and helpful staff on phone alwaysssss
Awsome customers services on phone.
nice customer service. Problem resolved quickly
Customer service is great, the company is not.
Had an awesome experience today for my issue.
Their customer service is always excellent! Thank you for answering my questions.
Mia helped me resolve an autopay / ebilling glitch. Thank you.
Amazing service and great company. Highly recommend if you want a service that does it right!
Rip off
Incompetent – their systems don’t allow notification of a change of tenant more than a week in advance.
Good folks, they were able to help me understand the RUBS billing method. I learned something new and I like that.
Jacob wass the most knowledgable kindness rep I ever talked with. Explained everything to the fullest. He needs to be a sup.
Worst utility company I’ve ever encountered
it’s true what everyone else is saying they’re sending us the bill 2 days before it’s due & still charge a late fee.
Spoke with Elizabeth at MUC Customer service and she helped resolve an issue for me quickly and was very pleasant to speak with.
Justin! Is the best. He is professional, did a great job explaining situation and responded to each email.
I have been using Multifamily Utility Company for several years. They offer excellent customer service, and controls, to ensure customers are taken care of efficiently.
Much easier to use than the previous payment methods in the past. The representative on the phone was extremely helpful getting me set up and answering all my questions.
Unintelligible bills. Incompetent customer “service”. Company refuses to return phone calls. Like the DMV if it were run by North Korea. I have recommended to our HOA that they be fired.
I was able to get Paper mail invoice changed to email easily. However, I think Multifamily Utility should be promoting the change to their customers
Recently my apartment complex switched to Multifamily utility company and the difference in customer service was incredible. Paying my bill is much easier and understanding my usage is much more straightforward.
This is fraud company I don’t want your service stop taking people money for no reason.
I never leave bad reviews to anyone, but this is just too much. There is nobody to help out, they defer the problems and nobody takes charge….
The worst!! my Bill has never been accurate and they are even trying to charge me for months that I’m not responsible for. I’ve sent them registered mail and have yet to receive any communication from Multifamily regarding my bill. If I move again I would never rent from any place that uses these people.
It looks like they switched their payment portal. Pretty slick now. Changed my payment info in less than a minute. Also pulls up entire history pretty quickly. No problems as of yet.
Had a problem with the account not having current billing so I could pay online. Received a call after sending an email .Which in a few minutes the problem was corrected with a very helpful lady named Vicky. Thanks again for the service.
Jacob helped my wife understand that we have a separate bill for water and sewer. It was confusing to get two bills but he explained it well and we have never been late paying our bill since. Great job Jacob!
They are horrible. I just called for billing summary the representative nothing but attitude. First 2 weeks bill was more then 4 weeks so I wanted to ask and they don’t want to tell. Very rude and hung up on me telling me I don’t understand the bill. Which I don’t that’s why I called
Scam
I don’t like the fact that I have to pay extra to receive utilities. I don’t have a choice though since my apartment’s owner chose to have Multifamily Utility Company for our provider.
Disgusting business tactics, unfair billing, and outrageous changes to utility bills from month to month. Charges of upwards of $250 for gas bill in a one bedroom apartment with central heat set at 71 degrees. After complaining to customer …
Awful company, be ready to pay for things you’re not even using. I live alone, was absent for 3 weeks during this month And ended up with a $62 water bill.. how is that even possible? This system is a theft. Runaway from it. Glad to leave my complex in couple weeks because of them.
I was incorrectly billed (likely due to a faulty meter read). After presenting the information through email, I was credited the overage that had previously been paid. It took about a couple of weeks from initial complaint to resolution; a little slow, but I was updated regularly through the process.
This company is a middle man that splits up building utility bills and charges high fees. Monthly I am billed 20% of my utility costs and the fee has recently inexplicably increased despite the same crappy service and outdated site. The web …
DO NOT USE THEM!! I cannot tell you how much I despise this company. In the two plus years I have had them as a sub-metering company, they have tried to tell me we use over 2,000 gallons of water in a month, that there was nothing wrong …
Maricarmen answered all my questions about my bill since I am a new customer. She was quick and concise about the tips she gave me . Besides she guided me step by step in order to change my payment to automatic pay. As I said, I am anew …
This company is the ultimate worst! I escalated an issue where their reps told me I wasn’t going to be charged and for the supervisor listened to the call.. I called back and their team lead advised the supervisor was out of the office and …
They always send their bills out late, but make the payment due on the 16th. For some reason my banks cutoff to pay them is exactly 7 days before the actual due date. Since the amount often fluctuates, ot is hard to know exactly what to pay, and thanks to COVID-19, we’re on a tight budget. Poor organization.
Multifamily utility company started sending me bills for +$300 with no notification, letter, or reminder, for all I know at the time this company was a scam. My complex had no idea if and when they would start charging us. Without ANY …
Relatively new customer due to move. Signed up for autopay only to find this company charges a customer to save them work via autopay Vs. the company having to cash my check and process the mail. Of all the autopay bills I pay with other …
I had to give it one star just to post this, even that’s one too many. I moved into a new house 4 months ago and every single month my bill is incorrect, not by a little but often double the cost of the usage that my meter shows. Each case …
I called to resolve an issue concerning late payment charges which I felt were in error. The circumstances were unusual and really no one’s fault.
Mine nor Multifamily’s. The nice thing is that Multifamily management saw the …
If I could give no star I would this is my first month with them they are a rip off charging 15 late fee and also to pay your bill online this is an embarrassing company not even Edison big company and they don’t do such thing. Or late fee …
Ever wonder what it’s like to be held hostage? Wonder no more.
Payment site doesn’t even support HTTPS, they levy a %based fee on your payments. …
If i could give no stars i would. This company is a scam. I have had my bill bounce back and fourth between $38 and $85 a month. I have called to ask why or how this is even possible and never get an answer other than we share a meter and …
I rarely leave reviews but this company needs to know how severely they are dropping the ball in regards to customer service, account management, and inter-departmental communication. I have been having the same issue repeatedly since 2018 …
My apartment complex switched to using this company without warning me. I had been in the hospital and a family member took over paying for my bills. Since the complex factored utilities into rent payments previously, I missed a payment …
Only giving one star to be able to write a review. Absolute horrible billing services and borderline criminal. Time and time again they have scammed money out of me by purposely processing my payments after the due date to incrue a $30 late …
Very frustrated with this company. It doesn’t matter which payment method you choose you will be charged an extra fee. Gives you less than 14 days to make your payment. Charges $15 late fee if your mail is postmarked after the due date even …
If I could leave less than one star I would. My apartments decided to stop utilizing their services and I was traveling and was not notified and continued to pay. (No biggie, that’s on the apartments.) However, I came to find out I had a …
Its 9/28/2019. Have not received bill in mail yet from MFU. It is due on 10/9/2019. I will likely be charged a late fee or will need to pay on line and be charged a service fee. This is not fair. I cannot believe this company is allowed to …
I have been away from my apartment for several months due to family health issues, and logged into my account to find several months of charges and late fees. My typical bill is $30/month, and the late fees are $15/month. A recurring 50% …
I can’t set up an online account (it says my account number format is incorrect even though I’ve entered it exactly as it appears on my physical bill) and when I tried paying over the phone it would only tell me my balance (which I already …
This company is absolutely terrible!
They charge you a 50 cent processing fee when you use your checking account.
I receive bills with what my charge is but never breaks down what my usage is.
I have no choice to use them because it’s part of my apartment rental agreement. What a joke!
As an HOA Community Manager, I rely on vendor relationships on a daily basis to help me accomplish the HOA’s business. What I have experienced with Multifamily Utility is a true vendor partnership, which has a direct impact on the …
This worst company ever! I would not do business with company they always overcharge me for water and sewer! When I call to resolve this matter there no one to talk to! Which mean I have paid this ridiculous amount for water and sewer!
This company is very sketchy. Plan on paying extremely high prices for utilities with no breakdown. And if you call customer service they don’t help either.
I don’t think I’ve ever seen a company that’s this inept at the most basic of things. I just got the bill for September again in November, they still haven’t sent October’s bill and I assume November won’t be in till April.
If they see that you have not logged on for 3 months they deactivate your online account and you have to call to get it reactivated! I am paperless; I am not going to check monthly, but for sure once in a while! If I am a current resident …
My landlord recently sold my property and they charged me a whole month worth of utilities for only 9 days worth of service, took the money, only paid the utilities for the prorated amount, and then the utilitie companies sent the bill for …
Experience was mostly positive until I moved out and closed my account. My landlord deducted my last payment from my security deposit, even though I paid my last bill. When I contacted Multifamily Utility for a refund of my balance, they …
They are a horrible company who take advantage of media low class income families, and people ripping them off, is scamming them. They are the worst people I’ve ever dealt with my life continue to charge late fees for things that are their …
This company just installed meters in my HOA the first bill came in and they tried to say we used 26,000 gallons of water in 18 day cycle which is impossible being that we are a household of 5 and only wash clothes and take showers like …
Your 1-800 number to pay my bill sucks. It ask for account number yet it starts with a letter and your automated system will not allow me to type this letter M in front of the numbers. Payments services are trash. If your not going to make it easy to pay then don’t send me a bill.
I never signed up for nor authorized AUTOPAY. Ive always paid thru Echeck. I just an recieved email stating “payment successful through autopay ( which i never authorized.) !!! …