Billing is run by absolute monkies. Moved away from Muncie 3 months ago. They included my final bill on closing papers and they are STILL trying to bill me.
If your renting a house they and a bill to the landlord so by the time I get it, it is delinquent. Also, they will shut your water off in a snap but cant send a bill. I honestly think land lord should pay the sewage bills
The office is closed to everyone so you have to call the number on the door . Well it was some of the worst customer service I’ve ever had so rude and treated me like I was dunb
Very poor customer service .One employee is the rudest unprofessional individual. They make muncie look like a joke when it comes down to it . Came to them with questions about something i did not understand and she was very rude and …
Not transparent. Minutes of meetings are not easily accessible and then when you request them, they expect you to pay for them. Easier to just send them to my email and not print them at all. What are they hiding?
Followed the protocol for picking up an old appliance. They have not yet picked it up. When I called and asked them when they would be picking it up the response was, “I don’t know”. In my words, well get to it when we get to it.
Absolute garbage company thats as good as a scam. My bill shot up from $30 to $175 and the only answer i could get is “call the water company” the freaking bill isn’t from the water company its from YOU so shouldn’t YOU be able to answer any questions about it?
They are not the best at answering the phone or returning calls. Finally spoke to Mia told and she was helpful.
1-26-22 Mary Ann was nice! Needed a trash can since mine was stolen and she helped me out very quickly!
They told me everything in my account was “set up” when I started my service, and that they use the same info the water company uses, I mistakenly assumed that included billing info. Fast forward 8 months when I’m moving, and I’m mailed a …
Wow, now we simply can’t even pay a bill in person. Why do we pay taxes not to mention paying the bill. Staff members were all great. Whomever decided to permanently close a public utility office should be run out of office.
Just saying…….
Called a plumber,they wanted 5800$ to run new pipe, the engineers came out from the sanitation dept, checked and the problem was on they’re side. People can say what they want but those hard worker’s saved me a ton of money. Thank you for your honesty and service. God bless
Their customer service department is the worst, always a rude person who couldn’t care less about you, your bill, themselves, or the job obviously. I called to tell them the site was down, they kept saying its working for them. I asked …
Gee, I can’t figure out why they have such low reviews. Perhaps it’s the decades old recycling program? Or maybe it’s because I pay my bill but then get delinquent notices? Or maybe it’s the unfriendly customer service representatives that …
Absolute “garbage” service. They’re terrible at literally everything. I called to turn off my service when I was moving and they keep sending me bills and telling me I have to wait even longer and I don’t even live in Muncie anymore. The …
I called them in January and told them I was not getting my bill so they took off the penalty and I paid my bill and signed up for auto pay. Three months later I get a delinquent notice but no invoice in the middle. They told me I have an …
They have the power to shut off people’s water but nobody on call to check emails or phone calls to restore water? Their office isn’t open to the public? Easier to abuse their power I guess.
The lady ( let’s just call her Jackie) for naming purposes tried to blame losing the paper copy billing invoice on the usps, but I don’t think she ever considered that it might have flown out when the crate was handed over to usps she made …
This company is the reason me and my wife will NOT ever invest in Muncie again. Recently we had a tenant move out and Muncie sanitary district made us pay there bill. This is the only city that does this to us. So as we are buying houses in Anderson Indiana that’s where we will be investing for good.
Absolute criminal enterprise
Rude!
Ok
The Utility commission needs to investigate this place! For real!!
Never ending string of “we can’t” , seems that picking up trash is not something they wish to lower themselves to do.
They do not send youre bill out poor customer service
No bill, straight to collections. Terrible service, a scam and it’s a forced public utility.
why do they have an answering service if the won’t return calls ?
Always do a special pickup, always give my children a honk and wave and even gave them little sanitation trucks and cans
They can send disconnect notices but cant send a bill to a house that your renting..
I talked to Courtney today about trash pick up since we are new to the area. She was very kind and knowledgeable!
Billing is run by absolute monkies. Moved away from Muncie 3 months ago. They included my final bill on closing papers and they are STILL trying to bill me.
If your renting a house they and a bill to the landlord so by the time I get it, it is delinquent. Also, they will shut your water off in a snap but cant send a bill. I honestly think land lord should pay the sewage bills
The office is closed to everyone so you have to call the number on the door . Well it was some of the worst customer service I’ve ever had so rude and treated me like I was dunb
Very poor customer service .One employee is the rudest unprofessional individual. They make muncie look like a joke when it comes down to it . Came to them with questions about something i did not understand and she was very rude and …
Not transparent. Minutes of meetings are not easily accessible and then when you request them, they expect you to pay for them. Easier to just send them to my email and not print them at all. What are they hiding?
Followed the protocol for picking up an old appliance. They have not yet picked it up. When I called and asked them when they would be picking it up the response was, “I don’t know”. In my words, well get to it when we get to it.
Absolute garbage company thats as good as a scam. My bill shot up from $30 to $175 and the only answer i could get is “call the water company” the freaking bill isn’t from the water company its from YOU so shouldn’t YOU be able to answer any questions about it?
Been here many times, always friendly staff
They are not the best at answering the phone or returning calls. Finally spoke to Mia told and she was helpful.
1-26-22 Mary Ann was nice! Needed a trash can since mine was stolen and she helped me out very quickly!
They told me everything in my account was “set up” when I started my service, and that they use the same info the water company uses, I mistakenly assumed that included billing info. Fast forward 8 months when I’m moving, and I’m mailed a …
Wow, now we simply can’t even pay a bill in person. Why do we pay taxes not to mention paying the bill. Staff members were all great. Whomever decided to permanently close a public utility office should be run out of office.
Just saying…….
Called a plumber,they wanted 5800$ to run new pipe, the engineers came out from the sanitation dept, checked and the problem was on they’re side. People can say what they want but those hard worker’s saved me a ton of money. Thank you for your honesty and service. God bless
Their customer service department is the worst, always a rude person who couldn’t care less about you, your bill, themselves, or the job obviously. I called to tell them the site was down, they kept saying its working for them. I asked …
Gee, I can’t figure out why they have such low reviews. Perhaps it’s the decades old recycling program? Or maybe it’s because I pay my bill but then get delinquent notices? Or maybe it’s the unfriendly customer service representatives that …
Absolute “garbage” service. They’re terrible at literally everything. I called to turn off my service when I was moving and they keep sending me bills and telling me I have to wait even longer and I don’t even live in Muncie anymore. The …
Five Stars for the guys who picked up our trash today,coldest day in years. Really appreciate there work..
I called them in January and told them I was not getting my bill so they took off the penalty and I paid my bill and signed up for auto pay. Three months later I get a delinquent notice but no invoice in the middle. They told me I have an …
They have the power to shut off people’s water but nobody on call to check emails or phone calls to restore water? Their office isn’t open to the public? Easier to abuse their power I guess.
The lady ( let’s just call her Jackie) for naming purposes tried to blame losing the paper copy billing invoice on the usps, but I don’t think she ever considered that it might have flown out when the crate was handed over to usps she made …
This company is the reason me and my wife will NOT ever invest in Muncie again. Recently we had a tenant move out and Muncie sanitary district made us pay there bill. This is the only city that does this to us. So as we are buying houses in Anderson Indiana that’s where we will be investing for good.