ML&P read the meter wrong and the monthly charge was over $200.00 more than the average. They looked at the meter and said it was working fine and suggested the problem was not their’s but the property management company’s. I had my …
Extremely rude and not helpful. Did not tell me a payment did not go through in October 2017 until FEBRUARY 2018. Then threatened to shut my power off without my knowledge of this “delinquent” payment. Whoever “helped” me with this problem was rude and acted annoyed. Other than making monthly payments avoid ML&P.
They gave just over 24 hours notice before shutting off our power from 9am-4pm for two days in a row. They claimed they just decided to do the construction the previous Friday. I don’t believe a word of it. You don’t decide to replace all …
We are currently having a power outage and there is no option to speak with someone at all about it. It’s been 2 hours and it’s just 1 transformer that went out. You can only leave a voicemail. Not helpful.
This company does not believe in customer service. Employees are rude and incompetent communicators that it’s astounding anything is accomplished over there. Debt is not an excuse for discourtesy, and irritability should not be an accepted …
High rates. 35 cents per KW hour. No other options to choose from. Website says call number to report outage and lady who answered just seemed super irritated to answer questions even though website says to do exactly that. Website does not provide updates to outages and policy says they can’t estimate time to service restoration.
Their customer service is so bad! They never emailed me, or mailed me mg bill and all of sudden said they were trying off my power THAT day. This is so wrong there should be more options for electricity.
If you are going to have your window open to take payments, how about some efficiencies? 20 minute wait per car is how long it takes to get a covid test. This is not rocket science, but it does take someone to THINK.
I have been a residential customer of ML&P for over 40 years now. During that time I have found their customer service be quite helpful and understanding. I have also found that a calm demeanor and reasonable expectations help to a great extent keeping them that way.
I called and asked for assistance for a power outage on JBER and the man named David helped out with everything! He deserves a raise and praise from his boss 💗 He helped direct me to the right people and was such a sweetheart! I want him to know that we truly appreciate his kindness and help. …
Nice customer service
Been trying to call all day and it never rings just disconnects.
Down town…city block… aren’t they supposed to have some kind of customer service
ML&P read the meter wrong and the monthly charge was over $200.00 more than the average. They looked at the meter and said it was working fine and suggested the problem was not their’s but the property management company’s. I had my …
I just left the office. Tina is rude and nasty. She cuts you off while you answering her question. I wish I can choice what ever company we want.
I have tried to call and set up service 4 times… and have been hung up on each time.
Extremely rude and not helpful. Did not tell me a payment did not go through in October 2017 until FEBRUARY 2018. Then threatened to shut my power off without my knowledge of this “delinquent” payment. Whoever “helped” me with this problem was rude and acted annoyed. Other than making monthly payments avoid ML&P.
They gave just over 24 hours notice before shutting off our power from 9am-4pm for two days in a row. They claimed they just decided to do the construction the previous Friday. I don’t believe a word of it. You don’t decide to replace all …
We are currently having a power outage and there is no option to speak with someone at all about it. It’s been 2 hours and it’s just 1 transformer that went out. You can only leave a voicemail. Not helpful.
This company does not believe in customer service. Employees are rude and incompetent communicators that it’s astounding anything is accomplished over there. Debt is not an excuse for discourtesy, and irritability should not be an accepted …
High rates. 35 cents per KW hour. No other options to choose from. Website says call number to report outage and lady who answered just seemed super irritated to answer questions even though website says to do exactly that. Website does not provide updates to outages and policy says they can’t estimate time to service restoration.
Their customer service is so bad! They never emailed me, or mailed me mg bill and all of sudden said they were trying off my power THAT day. This is so wrong there should be more options for electricity.
If you are going to have your window open to take payments, how about some efficiencies? 20 minute wait per car is how long it takes to get a covid test. This is not rocket science, but it does take someone to THINK.
I have been a residential customer of ML&P for over 40 years now. During that time I have found their customer service be quite helpful and understanding. I have also found that a calm demeanor and reasonable expectations help to a great extent keeping them that way.
I called and asked for assistance for a power outage on JBER and the man named David helped out with everything! He deserves a raise and praise from his boss 💗 He helped direct me to the right people and was such a sweetheart! I want him to know that we truly appreciate his kindness and help. …