I like the people in the store, but the rental and the financing department are robbing people blind. People, go on Craigslist and purchase instruments. Also, if you have instruments laying around, donate them to your schools! The fees …
I ABSOLUTELY HATE THIS PLACE! THEY CONSTANTLY TAKE MONEY OUT WHENEVER THEY WANT TO WITHOUT AUTHORIZATION. THEY DESERVE TO BE SHUT DOWN. I AM CALLING AN ATTORNEY TODAY! THIS PLACE DOESN’T EVEN DESERVE THE ONE STAR,
LOL, sitting on hold with them 07/29/2016 0839 PST, 10+ minutes, answered after 25+ minutes. Ordered a marching harness through them for overnight shipping. 2 days later no tracking #, I have read and understand the 24 hour disclaimer, …
Terrible service: Disconnected 3 times on hold trying to get through (25 minutes) over a $30 charge sent to collections when the company has my credit card authorization for payments.
I have never dealt with a worse company from the sales person, store manager and district manager. Trying to order a drum set for our grandson for Christmas was a total nightmare. Ordered 3 times before if was finally delivered, then the …
How can you give negative stars! This store takes advantage of the schools that feed into it. Because of the amazing music program LCMS has kids need the ability to rent instruments. So we did over a year ago and have over $1000 in …
I have not taken lessons or dealt with rentals: just want to note that the Westview drive address is the corporate office. The actual store is located at 5010 Buckeystown Pike, just a few blocks away. This is not immediately clear from the website.
I have been attempting to contact the customer service department for 2 weeks to stop the ACH payment as I was returning the instrument to the store. The local store advised that they could not stop it, only their customer service …
Music and Art does not provide a safe environment for children under 12. I arrived three minutes after my son’s lesson had ended to find his instructor Jasmine had left my five-year-old son standing at the front door unattended. The front …
No stars out of 5. Problem with billing. I am receiving someone else bill for a Trombone. I don’t have an account with this company. They just took my name from public records. WHAT A SCAM ARTIST!!!
They talked me into buying a student trumpet with warranty and made me think I could return it. Turns out they don’t buy back. I paid $350 for a verve trumpet. I can’t even sell it anywhere because it’s not a known brand and what info I …
I had 3 interviews and was told they “had to hire me” because I was great etc. At the in person interview with Brianna from Lindenhurst NY, I was told they were just waiting on a hiring manager. Once she saw I was in a wheelchair, things changed. This company is horrible in how they conduct business.
I would give this company a zero if it were possible. Signed up for LDW coverage. Big mistake as my property insurance covered it way cheaper. When I tried to cancel, they mail you a form that they “must” have signed in order to cancel. …
I purchased an instrument from this store to gift to my son. I asked the store associate if I could return it, if his interests changed between then and a couple of months later, since it was the last one they had. He said I could. …
Rented from Music and Arts for about 3 yrs. During this time is was hard to make payments, and then they messed up our payments. Now we are trying to buy an instrument and all the money we put on this instrument will not be honored. This …
Things were going great with Music & Arts up until the system change in June 2016. I asked to be late on one payment in July due to a personal matter. The customer rep. told me she will turn off the auto pay on my account and I can call …
HORRIBLE ! Clay, NY location. I waited in line 35 minutes to complete a 3 minute transaction. No excuse. There were 2 registers with a line at each. No more than 4 people ahead of me. There was no ability to “take a number” to be …
STAY AWAY! They charged my card twice for the instrument I purchased from them, and are billing me in the mail for the full amount, claiming I never paid. They won’t even take back the instrument. The worst experience ever.
0 stars out of 5!! This company debited my account 18 times in one day, admitted it was a glitch on their end but cannot get anyone to return a call. I keep getting passed from voice mail to voice mail. We haven’t even had our rentals …
Marlton, NJ – If I can do a lower rating I would. I never write reviews but feel obligated for those parents that are new to music and plan to rent starter instruments. PARENTS BEWARE, DO YOUR RESEARCH FIRST!!!! If your child is musically …
My experience was with 3 different representatives. The first one hung up in my ear. The second and third were extremely rude and disrespectful. I will be returning my son’s instrument rental TODAY and NEVER renting from this company again. Awful customer service! I’m completely disgusted!
Horrible Service. As I type this…I have been on hold for more than 20 minutes as I try to find out why this company continues to deduct money from my checking account multiple times per month when the contract I signed stated once per …
Do not give this company your credit card information. I have been waiting for a refund for 4 months. They will not let me speak to a supervisor and the only solution they could offer was to send another email. By far the worst customer service i have ever experienced.
I would give it 0 star if I can, absolutely nonsense, poor service all around, go to a better place or go online to rentpurchase your music instruments. You will be ripped off from their billing department.
Horrible experience. I returned the instrument and they kept charging me. Waited on the phone 20 minutes to get ahold of customer service , I was told I would get a call back and never did. 2 months later and still no refund! 3 emails to …
Corporate billing never matches local store. Local store says everything thing is OK, just disregard the corporate bill. Then even charged $1.50 just for the privilege of sending an inaccurate bill. We plan on recording every exchange with local and corporate with regards to their incompetent billing practices.
I want to Thank Wanda from Corporate for showing patience and excellent customer service. She explained the billing process with patience and clarity to me. Thank you again Wanda! Jeryl Bertolini
Fraud. I ordered and paid for an M336. Instead I get a #11002 in an M336 ziplock bag. I called customer service which after 5 days of calling, finally offered to send the M336 again. Today, the replacement arrived. I opened the box and in …
I wished I would have read the comments before using this company, it has the worst customer service. The are very friendly to take your money, but they do not return the phone calls or resolve any of the issues. The manager passes all the responsibility to the other employees and do not provide any resolution. Lack of professionalism.
I’m quite disappointed that Music & Arts will not refund my rental fees for March & April. I rented an instrument for my child for school, and for the months of March & April, he did not play the instrument since school was closed. I …
I am not satisfied with the billing department’s customer service. This is the third time I had to call and dispute two separate bills that was sent to me incorrectly. Both times, the bill showed I owe a balance along with a late fee. …
This business has yet to refund me money from 2020. I purchased a trumpet through their rental and they stated I came in to receive another instrument. They added another contract to my bill and now I am suing them. If this is something that happened to you, I am willing to gather others for a class action law suit.
When does a establishment like this go out of business? I have yet to see a positive review. All of the complaints address all responsibilities of Music and Arts. Needless to say this business is not capable of performing their obligation …
Ordered a mouthpiece for my saxophone. I paid for the product in the store where I ordered it. When it didn’t arrive I contacted the customer service department and they told me that it was on hold. They didn’t know why! They released the …
They are still can’t closed my issue. Keep calling every month to the customer service and rude correcting office. They are all rude. I hope they close down all the businesses! …
I’m a band director. I ordered some gear for our marching band around 7:30am on a Tuesday, and selected Express shipping, which guaranteed the order would arrive by 5pm the next day (Wednesday). The website’s FAQ also mentions that orders …
Horrible customer service. Got a bill after the 15th and now they want to charge me a late fee. When you call no one can help you, they won’t let you talk to a supervisor. Sorry that I even have to do business with this company. If I could do 0 or negative stars then I would.
This company is completely fraudulent. A year ago we started renting an instrument for our daughter and BOUGHT all of the required accessories recommended by her band director. At the time of pick up I received a receipt and the monthly …
Terrible corporation! Our credit card on file expired. It auto paid monthly. Instead of calling us to update the card, they turned us over to TWO collection agencies within sixty days. Can’t pay or update online. Get a clue
Absolutely awful . I would never recommend this place to rent instrument for kids. They are very sweet until help is needed. They have no control over anything and all goes by book. I never received email for renewing contracts but when I …
DO NOT give them your credit card. They were charging my card extra fees each month and when I called customer serve to resolve the issue, they insisted that it wasn’t happening because it was not on my account. I was told I would have to …
I placed an order for a saxophone for my son in November 2022 and yet to receive! I’ve contacted customer service to be given the runaround over and over. When asked for a ‘team lead’ or supervisor, I’ve been told none available, not …
Doesn’t even deserve one star- worst customer service anywhere. Equipment was returned to school but we continued to receive past due rental notices. Called and spoke to someone who said they would resolve. Continued to receive pay due …
On December 13/2022 I cancelled lessons ahead of time. They were successfully cancelled at the store at
7820 Wormans Mill Rd Frederick MD, 21701. On December 20/2022 the teacher was …
I have three different rentals. All instruments were rented at different times and stores. One account was being paid by my daughters grandmother and was authorized to use that card. Yesterday they committed credit card fraud and used that …
Absolutely terrible customer service. I ordered a new product, and it arrived obviously very used and damaged. Then customer service says I have to coordinate a return through a local store. The closest local store is six hours away for …
They do not answer the phone. Goes to automated system. M&A took over several music shops that n the Metro Atlanta area without notice being provided to us renting instruments. I was on autopay. No bill by mail. All of a sudden M&A starts …
Zero stars if that was an option. The online portion of this place is garbage, do not, I repeat do not attempt to order something online. After a month without order fulfillment, I called them. …
Nice Place.
criminals
Nice place and nice people
A nice empty parking lot. A great place to raise a family.
Great company for starting a 401 K
Had an issue. Took a while but we got it resolved.
scam! Stole my dad’s credit card information and made random charges…
Be careful don’t give up your credit card number!
Don’t walk away from this Incompetent company RUN!! only get one star because can’t give them -10 stars
Not only do they not value customers, they also don’t value their employees. Avoid this corporation and stick to small, local businesses.
I like the people in the store, but the rental and the financing department are robbing people blind. People, go on Craigslist and purchase instruments. Also, if you have instruments laying around, donate them to your schools! The fees …
I ABSOLUTELY HATE THIS PLACE! THEY CONSTANTLY TAKE MONEY OUT WHENEVER THEY WANT TO WITHOUT AUTHORIZATION. THEY DESERVE TO BE SHUT DOWN. I AM CALLING AN ATTORNEY TODAY! THIS PLACE DOESN’T EVEN DESERVE THE ONE STAR,
I’ve been waiting 2 months for refund.
LOL, sitting on hold with them 07/29/2016 0839 PST, 10+ minutes, answered after 25+ minutes. Ordered a marching harness through them for overnight shipping. 2 days later no tracking #, I have read and understand the 24 hour disclaimer, …
Terrible service: Disconnected 3 times on hold trying to get through (25 minutes) over a $30 charge sent to collections when the company has my credit card authorization for payments.
I have never dealt with a worse company from the sales person, store manager and district manager. Trying to order a drum set for our grandson for Christmas was a total nightmare. Ordered 3 times before if was finally delivered, then the …
How can you give negative stars! This store takes advantage of the schools that feed into it. Because of the amazing music program LCMS has kids need the ability to rent instruments. So we did over a year ago and have over $1000 in …
I have not taken lessons or dealt with rentals: just want to note that the Westview drive address is the corporate office. The actual store is located at 5010 Buckeystown Pike, just a few blocks away. This is not immediately clear from the website.
I have been attempting to contact the customer service department for 2 weeks to stop the ACH payment as I was returning the instrument to the store. The local store advised that they could not stop it, only their customer service …
Poor customer service, billing issues and staff shortages due to pre-holiday layoffs. Real classy, stick to locally owned music stores
Music and Art does not provide a safe environment for children under 12. I arrived three minutes after my son’s lesson had ended to find his instructor Jasmine had left my five-year-old son standing at the front door unattended. The front …
I don’t give it no stars cause I don’t even know why are they billing me for if I live in Texas and never order music or art from anywhere.
No stars out of 5. Problem with billing. I am receiving someone else bill for a Trombone. I don’t have an account with this company. They just took my name from public records. WHAT A SCAM ARTIST!!!
They talked me into buying a student trumpet with warranty and made me think I could return it. Turns out they don’t buy back. I paid $350 for a verve trumpet. I can’t even sell it anywhere because it’s not a known brand and what info I …
I had 3 interviews and was told they “had to hire me” because I was great etc. At the in person interview with Brianna from Lindenhurst NY, I was told they were just waiting on a hiring manager. Once she saw I was in a wheelchair, things changed. This company is horrible in how they conduct business.
I would give this company a zero if it were possible. Signed up for LDW coverage. Big mistake as my property insurance covered it way cheaper. When I tried to cancel, they mail you a form that they “must” have signed in order to cancel. …
I purchased an instrument from this store to gift to my son. I asked the store associate if I could return it, if his interests changed between then and a couple of months later, since it was the last one they had. He said I could. …
I’m filing a complaint in BBB against this store. If zero star is possible, I would give it a zero. …
Rented from Music and Arts for about 3 yrs. During this time is was hard to make payments, and then they messed up our payments. Now we are trying to buy an instrument and all the money we put on this instrument will not be honored. This …
Things were going great with Music & Arts up until the system change in June 2016. I asked to be late on one payment in July due to a personal matter. The customer rep. told me she will turn off the auto pay on my account and I can call …
HORRIBLE ! Clay, NY location. I waited in line 35 minutes to complete a 3 minute transaction. No excuse. There were 2 registers with a line at each. No more than 4 people ahead of me. There was no ability to “take a number” to be …
STAY AWAY! They charged my card twice for the instrument I purchased from them, and are billing me in the mail for the full amount, claiming I never paid. They won’t even take back the instrument. The worst experience ever.
0 stars out of 5!! This company debited my account 18 times in one day, admitted it was a glitch on their end but cannot get anyone to return a call. I keep getting passed from voice mail to voice mail. We haven’t even had our rentals …
Marlton, NJ – If I can do a lower rating I would. I never write reviews but feel obligated for those parents that are new to music and plan to rent starter instruments. PARENTS BEWARE, DO YOUR RESEARCH FIRST!!!! If your child is musically …
My experience was with 3 different representatives. The first one hung up in my ear. The second and third were extremely rude and disrespectful. I will be returning my son’s instrument rental TODAY and NEVER renting from this company again. Awful customer service! I’m completely disgusted!
Horrible Service. As I type this…I have been on hold for more than 20 minutes as I try to find out why this company continues to deduct money from my checking account multiple times per month when the contract I signed stated once per …
Do not give this company your credit card information. I have been waiting for a refund for 4 months. They will not let me speak to a supervisor and the only solution they could offer was to send another email. By far the worst customer service i have ever experienced.
I would give it 0 star if I can, absolutely nonsense, poor service all around, go to a better place or go online to rentpurchase your music instruments. You will be ripped off from their billing department.
Horrible experience. I returned the instrument and they kept charging me. Waited on the phone 20 minutes to get ahold of customer service , I was told I would get a call back and never did. 2 months later and still no refund! 3 emails to …
Corporate billing never matches local store. Local store says everything thing is OK, just disregard the corporate bill. Then even charged $1.50 just for the privilege of sending an inaccurate bill. We plan on recording every exchange with local and corporate with regards to their incompetent billing practices.
I want to Thank Wanda from Corporate for showing patience and excellent customer service. She explained the billing process with patience and clarity to me. Thank you again Wanda! Jeryl Bertolini
Fraud. I ordered and paid for an M336. Instead I get a #11002 in an M336 ziplock bag. I called customer service which after 5 days of calling, finally offered to send the M336 again. Today, the replacement arrived. I opened the box and in …
I wished I would have read the comments before using this company, it has the worst customer service. The are very friendly to take your money, but they do not return the phone calls or resolve any of the issues. The manager passes all the responsibility to the other employees and do not provide any resolution. Lack of professionalism.
I’m quite disappointed that Music & Arts will not refund my rental fees for March & April. I rented an instrument for my child for school, and for the months of March & April, he did not play the instrument since school was closed. I …
I am not satisfied with the billing department’s customer service. This is the third time I had to call and dispute two separate bills that was sent to me incorrectly. Both times, the bill showed I owe a balance along with a late fee. …
This business has yet to refund me money from 2020. I purchased a trumpet through their rental and they stated I came in to receive another instrument. They added another contract to my bill and now I am suing them. If this is something that happened to you, I am willing to gather others for a class action law suit.
When does a establishment like this go out of business? I have yet to see a positive review. All of the complaints address all responsibilities of Music and Arts. Needless to say this business is not capable of performing their obligation …
Ordered a mouthpiece for my saxophone. I paid for the product in the store where I ordered it. When it didn’t arrive I contacted the customer service department and they told me that it was on hold. They didn’t know why! They released the …
They are still can’t closed my issue. Keep calling every month to the customer service and rude correcting office. They are all rude. I hope they close down all the businesses! …
I’m a band director. I ordered some gear for our marching band around 7:30am on a Tuesday, and selected Express shipping, which guaranteed the order would arrive by 5pm the next day (Wednesday). The website’s FAQ also mentions that orders …
Absolutely AWFUL customer service with NO WAY to contact Music & Arts directly.This company doesn’t even deserve a one star rating! …
Horrible customer service. Got a bill after the 15th and now they want to charge me a late fee. When you call no one can help you, they won’t let you talk to a supervisor. Sorry that I even have to do business with this company. If I could do 0 or negative stars then I would.
This company is completely fraudulent. A year ago we started renting an instrument for our daughter and BOUGHT all of the required accessories recommended by her band director. At the time of pick up I received a receipt and the monthly …
Terrible corporation! Our credit card on file expired. It auto paid monthly. Instead of calling us to update the card, they turned us over to TWO collection agencies within sixty days. Can’t pay or update online. Get a clue
Absolutely awful . I would never recommend this place to rent instrument for kids. They are very sweet until help is needed. They have no control over anything and all goes by book. I never received email for renewing contracts but when I …
DO NOT give them your credit card. They were charging my card extra fees each month and when I called customer serve to resolve the issue, they insisted that it wasn’t happening because it was not on my account. I was told I would have to …
I placed an order for a saxophone for my son in November 2022 and yet to receive! I’ve contacted customer service to be given the runaround over and over. When asked for a ‘team lead’ or supervisor, I’ve been told none available, not …
Doesn’t even deserve one star- worst customer service anywhere. Equipment was returned to school but we continued to receive past due rental notices. Called and spoke to someone who said they would resolve. Continued to receive pay due …
On December 13/2022 I cancelled lessons ahead of time. They were successfully cancelled at the store at
7820 Wormans Mill Rd Frederick MD, 21701. On December 20/2022 the teacher was …
I have three different rentals. All instruments were rented at different times and stores. One account was being paid by my daughters grandmother and was authorized to use that card. Yesterday they committed credit card fraud and used that …
Absolutely terrible customer service. I ordered a new product, and it arrived obviously very used and damaged. Then customer service says I have to coordinate a return through a local store. The closest local store is six hours away for …
They do not answer the phone. Goes to automated system. M&A took over several music shops that n the Metro Atlanta area without notice being provided to us renting instruments. I was on autopay. No bill by mail. All of a sudden M&A starts …
Zero stars if that was an option. The online portion of this place is garbage, do not, I repeat do not attempt to order something online. After a month without order fulfillment, I called them. …