Their phone system is a series of advertisement for other services with auto attendants that try to send you to referral partners. No customer service. Really unprofessional –
Ok coverage but a pain to deal with when you file a claim. Their customer service is pretty poor. You need to keep bugging them to find out what is going on with your claim.
Terrible company. As soon as they have your business their customers terribly. They are very dishonest. They constantly have problems with the mail, but it us the customers fault. They also refuse to insure homes with certain breeds of dogs.
Excellent Insurance Company with great rates!! I really don’t understand the negative comments. I have my personal & commercial insurance with Mutual Benefit for years and have always had a good experience.
I’m a new client of the company. for business and auto insurance. Hopefully these reviews are not true because if I ever have to file a claim I will be a problem if it would slow my business. 1 hour 45 minutes from Huntington
ABSOLUTELY HANDS DOWN THE POOREST EXCUSE FOR A INSURANCE COMPANY!!!!!
MY FAMILY HAS BEEN WITH THEM FOR 60 PLUS YEARS NEVER EVER LATE ON PAYMENTS AND 2 WEEKS AGO WAS THE VERY FIRST CLAIM THAT WE HAVE EVER MADE. …
The accounting/billing department employees really need to work on their customer service. They assume people are supposed to know everything when they call. A simple explanation without a nasty attitude is asking for too much. I’ve been with this company for close to 10 years and nothing has changed.
Horrible customer service. I needed to make a payment, but i misplaced my policy number. They would not do anything for me/said there is not a thing they can do for me unless I provide them with one. Basically, because I didn’t know my …
This company should be ashamed of themselves, after doing business with them for many, many years. A adjustor called us and was the coldest and most rude person we have ever talked to. …
If I could give negative stars I would! A driver insurred by MBG rear ended my spouse and totaled her car. MBG is refusing to accept fault. This in turn is delaying the time it takes to receive my deductible. I now have an extra car payment …
Do not get insurance with mutual benefit they totaled out my car bc of someone else’s fualt and there pay off to me for my car is 700$, i understand my car is not new but it never gave me any problems i cant replace my car for 700$. I cant …
We have a car insurance policy with them and we constantly receive cancellation notices from them even though we pay our bill on time every month. We changed addresses quite a few months ago and they still send mail to our old address even though we notified them of a change.
Very unhappy with mutual benefit group they are very unprofessional and very rude. They talk to you like you are in 1st grade and they are in control and you have no say. I had my 2007 Cadillac Escalade declared a total loss from a flood. …
Rude customer service and don’t want to pay when you make a claim! My truck was a total loss and had 75000 miles on it but when they sent the comparables they put in 100000 mile so that was $4000 less than it should be and they talk to you …
Absolutely hands down the worst insurance company. I got into an accident with someone who has this insurance company. They said my car was a total loss they sent me paper work to fill out not explaining what to do and when i sent them the …
I paid for a whole year upfront. Never filed a claim of course no accidents. After the year was over i tried to renew and they put me back on a monthly. So I paid that month and the next month no bill was sent. I called the agent and they …
These people are EVIL. They canceled my insurance after 8 years because I paid my bill 3 business days late. No warning. Not even the courtesy of a damn phone call from my agent. They just canceled it and now I have to pay $1500 more …
I been a mutual benefits policyholder policyholder for the past 8 years
I recently had a comprehensive loss under my auto coverage and the adjuster who I dealt with offered some strange advice. …
We’ve had them for home and auto for over 10yrs. Never had an auto claim but have had 3 homeowners claims. All three claims were handled beautifully and in two of the cases neighbors were also dealing with same issues from the storms and …
Reading the bad reviews made me want to comment. I have been dealing with and have Mutual Benefit Insurance for a long time. Their coverage’s and pricing are excellent. If I have ever needed customer service, I call my agent. If I end up …
One of their insured drove through a red light and totaled my car. They wouldn’t increase the payout for my car to cover my loan or pay more than $10 to $50 dollars total for my new tires I just spent over $600 on. Then lied to the judge …
I had a claim against a plumber insured by Mutual Benefit, and it was a painful process to get reimbursed for damages. Almost all line items on their proposed reimbursement needed review. They asked for receipts and then made up their own …
If I could give 0 stars I would. Worst insurance company ever. Had no issues or claims FOR YEARS. Had one minor issue with a dog and they refused to cover it because of the breed which is illegal in PA. Least helpful people. I would never recommend them and never use them for anything again.
So I was helping a friend out with something at their cabin, and noticed that he was getting his driveway re-graded with a skid loader.
I parked off to the side of the driveway and went in to get the information I …
Do not use this joke of an insurance company. They canceled my policy because I was late a couple of times on payments, never suffered a loss. It was a blessing in disguise after reading the reviews. They have near zero internet or app …
Their website and service needs to get with the times. Had an incident on a weekend and spent over 2 hours on hold when I finally hung up. The recorded system did not advise that no one would be available to pick my call, just continuous …
Their phone system is a series of advertisement for other services with auto attendants that try to send you to referral partners. No customer service. Really unprofessional –
I have had homeowner’s and auto insurance through them for years. On the few times I have had a claim, they have been great to deal with.
Ok coverage but a pain to deal with when you file a claim. Their customer service is pretty poor. You need to keep bugging them to find out what is going on with your claim.
Poor choices for customer login. CSR does not have solutions for expired checking accounts
Terrible company. As soon as they have your business their customers terribly. They are very dishonest. They constantly have problems with the mail, but it us the customers fault. They also refuse to insure homes with certain breeds of dogs.
Excellent Insurance Company with great rates!! I really don’t understand the negative comments. I have my personal & commercial insurance with Mutual Benefit for years and have always had a good experience.
I’m a new client of the company. for business and auto insurance. Hopefully these reviews are not true because if I ever have to file a claim I will be a problem if it would slow my business. 1 hour 45 minutes from Huntington
ABSOLUTELY HANDS DOWN THE POOREST EXCUSE FOR A INSURANCE COMPANY!!!!!
MY FAMILY HAS BEEN WITH THEM FOR 60 PLUS YEARS NEVER EVER LATE ON PAYMENTS AND 2 WEEKS AGO WAS THE VERY FIRST CLAIM THAT WE HAVE EVER MADE. …
The accounting/billing department employees really need to work on their customer service. They assume people are supposed to know everything when they call. A simple explanation without a nasty attitude is asking for too much. I’ve been with this company for close to 10 years and nothing has changed.
Horrible customer service. I needed to make a payment, but i misplaced my policy number. They would not do anything for me/said there is not a thing they can do for me unless I provide them with one. Basically, because I didn’t know my …
Called to see if it’s ok if I paid a little later because of this virus thing going on and work. …
This company should be ashamed of themselves, after doing business with them for many, many years. A adjustor called us and was the coldest and most rude person we have ever talked to. …
If I could give negative stars I would! A driver insurred by MBG rear ended my spouse and totaled her car. MBG is refusing to accept fault. This in turn is delaying the time it takes to receive my deductible. I now have an extra car payment …
Do not get insurance with mutual benefit they totaled out my car bc of someone else’s fualt and there pay off to me for my car is 700$, i understand my car is not new but it never gave me any problems i cant replace my car for 700$. I cant …
We have a car insurance policy with them and we constantly receive cancellation notices from them even though we pay our bill on time every month. We changed addresses quite a few months ago and they still send mail to our old address even though we notified them of a change.
Very unhappy with mutual benefit group they are very unprofessional and very rude. They talk to you like you are in 1st grade and they are in control and you have no say. I had my 2007 Cadillac Escalade declared a total loss from a flood. …
Rude customer service and don’t want to pay when you make a claim! My truck was a total loss and had 75000 miles on it but when they sent the comparables they put in 100000 mile so that was $4000 less than it should be and they talk to you …
Absolutely hands down the worst insurance company. I got into an accident with someone who has this insurance company. They said my car was a total loss they sent me paper work to fill out not explaining what to do and when i sent them the …
I paid for a whole year upfront. Never filed a claim of course no accidents. After the year was over i tried to renew and they put me back on a monthly. So I paid that month and the next month no bill was sent. I called the agent and they …
These people are EVIL. They canceled my insurance after 8 years because I paid my bill 3 business days late. No warning. Not even the courtesy of a damn phone call from my agent. They just canceled it and now I have to pay $1500 more …
I been a mutual benefits policyholder policyholder for the past 8 years
I recently had a comprehensive loss under my auto coverage and the adjuster who I dealt with offered some strange advice. …
We’ve had them for home and auto for over 10yrs. Never had an auto claim but have had 3 homeowners claims. All three claims were handled beautifully and in two of the cases neighbors were also dealing with same issues from the storms and …
Reading the bad reviews made me want to comment. I have been dealing with and have Mutual Benefit Insurance for a long time. Their coverage’s and pricing are excellent. If I have ever needed customer service, I call my agent. If I end up …
One of their insured drove through a red light and totaled my car. They wouldn’t increase the payout for my car to cover my loan or pay more than $10 to $50 dollars total for my new tires I just spent over $600 on. Then lied to the judge …
Great experience at a difficult time. The process was handled very professionally and quickly. Thanks to MBG!
I had a claim against a plumber insured by Mutual Benefit, and it was a painful process to get reimbursed for damages. Almost all line items on their proposed reimbursement needed review. They asked for receipts and then made up their own …
If I could give 0 stars I would. Worst insurance company ever. Had no issues or claims FOR YEARS. Had one minor issue with a dog and they refused to cover it because of the breed which is illegal in PA. Least helpful people. I would never recommend them and never use them for anything again.
So I was helping a friend out with something at their cabin, and noticed that he was getting his driveway re-graded with a skid loader.
I parked off to the side of the driveway and went in to get the information I …
Do not use this joke of an insurance company. They canceled my policy because I was late a couple of times on payments, never suffered a loss. It was a blessing in disguise after reading the reviews. They have near zero internet or app …
Their website and service needs to get with the times. Had an incident on a weekend and spent over 2 hours on hold when I finally hung up. The recorded system did not advise that no one would be available to pick my call, just continuous …