Very rude and as equally unprofessional.. Got sent reminders for a scheduled appointment showed up on time and was told there was no doctor in and there next available appointment was not for two more weeks.
They could not get my prescription right even after trying three times. Now I’m TRYING to get my money back. The check’s in the mail almost a month! Ha!
They canceled my appointment, despite my having confirmed the appointment, and never told me about this random cancellation. When I showed up for my appointment, they simply told me it had been canceled and gave very little care about the situation.
I would never ever ever encourage anyone to frequent this business. The worst service and run around I have had since I was a kid. No returned calls, got to threaten to call insurance providers and home office. JUST RUN
Can’t get a refund for over payment. And claims filed on both vision policies. Have left message at corporate office for two weeks but no one will call back. I don’t recommend anyone visit the Gastonia NC. office. Manager there is a real piece of Art literally!!!!
They broke my glasses and I have been give the run around on a refund since September 8,2017 . I was told they mailed a check and after a week they indicated a credit card reimbursement and as 10/23/2017 no check nor credit card …
My Eye Dr has terrible customer service. I have been waiting a month now for my $500 glasses that have been paid in full. No communication from the store except when I call to ask. The same nonsense delay answer every time. I will never go here again.
Very disappointed 😞 wish I had known they took over my original eye doctor place will be looking for another company
How r u going to put a grown person prescriptions in a pair of kid glasses and …
Was charged the incorrect amount even though we both talked about what they were going to charge me for my visit. I’ve been waiting for a refund from corporate for a week now, and I’m located here not even 30 min from HQ. When I call the …
Poorly managed, staff kept making excuses, glasses were 3 weeks late… and WRONG! had to send them back. It’s been months, excuses but no resolution. Do not waste your time with this company.
My fiance KC Russell had the worse experience with this company. We have contacted BBB and FTC and plan on taking legal actions. We have paid for glasses we have never received. They have deception practices and our attorneys will hold them accountable
My husband went to the location in Aurora CO. Very unprofessional, disrespectful and rude service. No knowledge of eye medical exam or treatment. They schedule appointments not knowing what needs to be done for specific exam, and then trying to play it out.
I went in to fill a prescription at Foxcroft Ave location for progressive lenses. They offered me good, better, and best??? What??? Are you seriously offering good, better and best for my eyes? Is that like going to the doctor and they …
Horrible. I came in for my service warranty was told would be there in a couple days. Called after a couple days and the receptionist was condescending, rude, and unhelpful. They told me the glasses wouldn’t be there for another four days …
Waited for 90 minutes AFTER my appointment was scheduled. When it finally was my turn for the eye check, the doctor decided on his own, that he was done for the day! I gave up my entire work day for this and got nothing! It COST ME to …
I used my one free eye exam per year here and paid cash for my glasses, The examiner was rude and curt. Six months later I got a bill for $160! I learned my lesson about trusting the “Eye Dr. in a Box”.
Paid for Rx eyeglasses over two months ago. 1st pair delivered after 4 weeks of waiting were so out of shape they could not be worn. 2nd pair delivered two weeks later (six weeks total) had scratched lenses. 3rd pair delivered this week (eight weeks later) are still NOT correct. NEVER again!
I am extremely disappointed with my $464 eyeglass purchase. I took my outside rx to them because of a $270 groupon discount. Bottom line I ordered my glasses on 1/15/16, after 5 visits not including the 1st visit, 3 different frames and …
I am beyond done with this place. Never, Ever will I visit MyEyeDr. again. Unprofessional, Untrained personnel at the Liberia office. I ordered glasses that I thought were going to be new, and lo and behold I get the same glasses that …
I was curious why I’m experiencing image distortion, and uncomfortable to wear my glasses. I checked the prescription and the glasses they made with several independent optical shops. All told me the prescription and the glasses don’t …
1. My husband came in for his checkup and did everything and had to go back several times for his glasses. Before they finally got it right…
2. My daughter went in for her checkup and ordered her glass and they …
My husband orders glasses he could not see out of lenses told them and immediately he was told he had to upgrade and they could do nothing for him. Glasses are expensive and no one willing to help. …
Myeye doctor at the Bowie location is the worst. Poor customer service and got my prescription wrong twice. This has never happened to me before and I’ve been wearing glasses and contact lenses for a long time. This issue is causing my eyes a great deal of stress.
The myeyedr retailer was awful, the salesman sold us glasses that weren’t a good fit for my son and then gave us completely false information to us about the warranty, which had we known the truth we would have gone elsewhere. When I …
Going on week 7.5 to have new glasses made. They have mis-made my glasses 5 times consecutively now. Have to wait a week in-between each screw up on their part (Guess they don’t know about Fed Ex). All I get is a lot of apologies and …
I have been a customer for many years. Until yesterday, I went in to the south Blvd location. I had my eye exam, purchased contacts and glasses. I ask the person who services me if he can adjust my glasses he when in to the lab 5 minutes …
They kept calling me leaving messages about it being time for my eye exam, but when I asked them to check my records to make sure it was within coverage they acted like they were unable to tell me the date of my last visit. I got the eye …
Horrific customer service. I ordered contacts through the Columbia, MD location and they charged my credit card immediately. After two weeks of not receiving my contacts, I called to check the status. They gave me the run-around then …
Avoid them at all cost. Yes, they fake and nice until it is time to pay for your glasses. Then they hit you with a fat bill and mess up your order for 30 days. Happened to me! Charge my insurance big money. Also, charge me big money for my …
I went there, they performed the exam and THEN told me they do not accept my insurance. So I had to pay completely out of pocket. My eyes are drastically different, and they kept putting the same prescription in both eyes and insisting I …
As I am greeted professionally due to covid regulations I was expecting the rest of the appointment to be professional as well, unfortunately, that is not how the staff was toward customers. Behind their masks you cannot see them talk …
So, I have been trying to contact MyEyeDr for 3 MONTHS and nobody was able to solve the problem with my bill. They charged the wrong insurance and now I have a full price bill that haven’t been fixed since October. Every time I call they …
Man I should have read all the other reviews first absolutely unacceptable behavior. After four redos of my glasses, I finally received a refund after calling up to 10 times in a row. Word of advice? Don’t wait the 24-48 hours because it …
I have been a patient at My Eye Dr. for over 15 years now. Dr. Cassella and the team in Vienna could not be better. They treat patients the way doctors should – with caring and respect. With glasses, the staff is terrific at showing …
Made my glasses 3 times. I cannot wear them. They are still wrong. Waste of money and no refund policy. They will only remake them. Not wasting anymore time on them. Contacting corporate office..
I wish I had seen these reviews. I waited almost 3 weeks for the lenses to come in to put in my frames and when they did they didn’t fit. So I picked new frames to hopefully make it easier. Two weeks later I called to see if they were in …
After paying a bill last month, I received another bill this month. My payment from last month was not reflected on this second bill. After speaking with customer service and emailing my credit card receipt to their billing department, my …
For over 2 months have been given one bs answer after another. Still have the glasses somewhere in their facility or whomever they use to make /repair. I highly suggest you go somewhere else for ur eye glasses. My client needs glasses to …
If I could rate a zero star experience, I would. We ordered glasses from them a week ago and were told that the date they would be ready was January 21st. We got a text last night, stating the glasses were ready. We drove an hour, one-way, …
They were very courteous. Office very clean. However, their frames and prices for lenses etc. Were too high. I received a copy of my prescription and used it to purchase glasses from another place. Received and could not see anything in …
The only saving grace is that the optometrists have all been competent and interested in doing their best for patients, but good luck getting your eye ware of choice before your next annual exam. The rest of the staff staff is uniformly, …
Andrew, the manager at the Potomac My Eye Doctor, can not be trusted. He told me if I ordered the lenses from them using my insurance, my son’s lenses could be placed in his frames within an hour and a half once they come in. So, I paid for …
Went today around 1pm. As soon as I started walking towards the counter the young girl Briana rolled her eyes and blurted out “Draya not here.” In the crowded front lobby. I continued to walk up to the front counter, I was already …
Those who are bringing in their older frames to have new lenses put into them, beware. I requested to have my new pair of lenses inserted into my current frames, which were approximately 3 years old. The lenses themselves took about 2 weeks …
Never again. Had my eyes examined and new glasses made 2 weeks before Christmas. First problem was it was all virtual when I was expecting a doctor. A technician did the exams virtually and then a doctor went over your results…virtually. …
This is my 2nd year getting glasses here. Love the Dr. NOT HAPPY WITH MY NEW GLASSES. The 1st year my bifocal was not correct the lab made it half the size of my previous pair. This year after once again stating I want my glasses EXACTLY …
They’re great until you have an issue with them then they aren’t. They don’t have a billing department at all. You have to deal with the location that serviced you if there’s a discrepancy or misdeed on their part. There is no …
This has been the worse experience ever. I will NEVER and I mean NEVER DO BUSINESS again with MyEyeDr Dupont circle. My advice train Nick on how to address patients or their parents who have high prescriptions and if he can’t get someone in …
The WORST medical experience I’ve had! Dr. Adel Ibrahim made me feel uncomfortable on multiple occasions. The way he speaks to patients is unacceptable! The office also is disorganized, gave me the incorrect prescription, and proceeded to ask for more money. Stay away from MyEyeDr
Made an appointment 6 weeks out, came to the appointment and was told that it had been canceled because I had not confirmed the appointment via phone call 24-48 hours from the date of the appointment. I am an adult. Adults make …
this is only a corporate office. They do not provide customer services here
Paid for glasses and never received
Horrible customer service. They have no clue what they are doing.
The staff are not friendly and made me feel uncomfortable.
They sent me invoice for payment while telling me that it is fully covered; wrong advice even when i asked twice, ‘is it fully covered’
Very rude and as equally unprofessional.. Got sent reminders for a scheduled appointment showed up on time and was told there was no doctor in and there next available appointment was not for two more weeks.
They could not get my prescription right even after trying three times. Now I’m TRYING to get my money back. The check’s in the mail almost a month! Ha!
They canceled my appointment, despite my having confirmed the appointment, and never told me about this random cancellation. When I showed up for my appointment, they simply told me it had been canceled and gave very little care about the situation.
I would never ever ever encourage anyone to frequent this business. The worst service and run around I have had since I was a kid. No returned calls, got to threaten to call insurance providers and home office. JUST RUN
Can’t get a refund for over payment. And claims filed on both vision policies. Have left message at corporate office for two weeks but no one will call back. I don’t recommend anyone visit the Gastonia NC. office. Manager there is a real piece of Art literally!!!!
They broke my glasses and I have been give the run around on a refund since September 8,2017 . I was told they mailed a check and after a week they indicated a credit card reimbursement and as 10/23/2017 no check nor credit card …
My Eye Dr has terrible customer service. I have been waiting a month now for my $500 glasses that have been paid in full. No communication from the store except when I call to ask. The same nonsense delay answer every time. I will never go here again.
Very disappointed 😞 wish I had known they took over my original eye doctor place will be looking for another company
How r u going to put a grown person prescriptions in a pair of kid glasses and …
BEWARE OF THIS PLACE! THEY DELETE BAD REVIEWS ON THIER FACEBOOK PAGES!!!
The doctor is really nice. Thats about where it ends. …
Was charged the incorrect amount even though we both talked about what they were going to charge me for my visit. I’ve been waiting for a refund from corporate for a week now, and I’m located here not even 30 min from HQ. When I call the …
Poorly managed, staff kept making excuses, glasses were 3 weeks late… and WRONG! had to send them back. It’s been months, excuses but no resolution. Do not waste your time with this company.
My fiance KC Russell had the worse experience with this company. We have contacted BBB and FTC and plan on taking legal actions. We have paid for glasses we have never received. They have deception practices and our attorneys will hold them accountable
My husband went to the location in Aurora CO. Very unprofessional, disrespectful and rude service. No knowledge of eye medical exam or treatment. They schedule appointments not knowing what needs to be done for specific exam, and then trying to play it out.
I went in to fill a prescription at Foxcroft Ave location for progressive lenses. They offered me good, better, and best??? What??? Are you seriously offering good, better and best for my eyes? Is that like going to the doctor and they …
You can do better
I’ve had the absolute worse experience at this place and 2 others like it in …
Horrible. I came in for my service warranty was told would be there in a couple days. Called after a couple days and the receptionist was condescending, rude, and unhelpful. They told me the glasses wouldn’t be there for another four days …
Waited for 90 minutes AFTER my appointment was scheduled. When it finally was my turn for the eye check, the doctor decided on his own, that he was done for the day! I gave up my entire work day for this and got nothing! It COST ME to …
I used my one free eye exam per year here and paid cash for my glasses, The examiner was rude and curt. Six months later I got a bill for $160! I learned my lesson about trusting the “Eye Dr. in a Box”.
Paid for Rx eyeglasses over two months ago. 1st pair delivered after 4 weeks of waiting were so out of shape they could not be worn. 2nd pair delivered two weeks later (six weeks total) had scratched lenses. 3rd pair delivered this week (eight weeks later) are still NOT correct. NEVER again!
I am extremely disappointed with my $464 eyeglass purchase. I took my outside rx to them because of a $270 groupon discount. Bottom line I ordered my glasses on 1/15/16, after 5 visits not including the 1st visit, 3 different frames and …
I am beyond done with this place. Never, Ever will I visit MyEyeDr. again. Unprofessional, Untrained personnel at the Liberia office. I ordered glasses that I thought were going to be new, and lo and behold I get the same glasses that …
I was curious why I’m experiencing image distortion, and uncomfortable to wear my glasses. I checked the prescription and the glasses they made with several independent optical shops. All told me the prescription and the glasses don’t …
1. My husband came in for his checkup and did everything and had to go back several times for his glasses. Before they finally got it right…
2. My daughter went in for her checkup and ordered her glass and they …
My husband orders glasses he could not see out of lenses told them and immediately he was told he had to upgrade and they could do nothing for him. Glasses are expensive and no one willing to help. …
Myeye doctor at the Bowie location is the worst. Poor customer service and got my prescription wrong twice. This has never happened to me before and I’ve been wearing glasses and contact lenses for a long time. This issue is causing my eyes a great deal of stress.
The myeyedr retailer was awful, the salesman sold us glasses that weren’t a good fit for my son and then gave us completely false information to us about the warranty, which had we known the truth we would have gone elsewhere. When I …
Going on week 7.5 to have new glasses made. They have mis-made my glasses 5 times consecutively now. Have to wait a week in-between each screw up on their part (Guess they don’t know about Fed Ex). All I get is a lot of apologies and …
I have been a customer for many years. Until yesterday, I went in to the south Blvd location. I had my eye exam, purchased contacts and glasses. I ask the person who services me if he can adjust my glasses he when in to the lab 5 minutes …
They kept calling me leaving messages about it being time for my eye exam, but when I asked them to check my records to make sure it was within coverage they acted like they were unable to tell me the date of my last visit. I got the eye …
Horrific customer service. I ordered contacts through the Columbia, MD location and they charged my credit card immediately. After two weeks of not receiving my contacts, I called to check the status. They gave me the run-around then …
Avoid them at all cost. Yes, they fake and nice until it is time to pay for your glasses. Then they hit you with a fat bill and mess up your order for 30 days. Happened to me! Charge my insurance big money. Also, charge me big money for my …
I went there, they performed the exam and THEN told me they do not accept my insurance. So I had to pay completely out of pocket. My eyes are drastically different, and they kept putting the same prescription in both eyes and insisting I …
As I am greeted professionally due to covid regulations I was expecting the rest of the appointment to be professional as well, unfortunately, that is not how the staff was toward customers. Behind their masks you cannot see them talk …
So, I have been trying to contact MyEyeDr for 3 MONTHS and nobody was able to solve the problem with my bill. They charged the wrong insurance and now I have a full price bill that haven’t been fixed since October. Every time I call they …
Man I should have read all the other reviews first absolutely unacceptable behavior. After four redos of my glasses, I finally received a refund after calling up to 10 times in a row. Word of advice? Don’t wait the 24-48 hours because it …
I have been a patient at My Eye Dr. for over 15 years now. Dr. Cassella and the team in Vienna could not be better. They treat patients the way doctors should – with caring and respect. With glasses, the staff is terrific at showing …
Made my glasses 3 times. I cannot wear them. They are still wrong. Waste of money and no refund policy. They will only remake them. Not wasting anymore time on them. Contacting corporate office..
I wish I had seen these reviews. I waited almost 3 weeks for the lenses to come in to put in my frames and when they did they didn’t fit. So I picked new frames to hopefully make it easier. Two weeks later I called to see if they were in …
After paying a bill last month, I received another bill this month. My payment from last month was not reflected on this second bill. After speaking with customer service and emailing my credit card receipt to their billing department, my …
For over 2 months have been given one bs answer after another. Still have the glasses somewhere in their facility or whomever they use to make /repair. I highly suggest you go somewhere else for ur eye glasses. My client needs glasses to …
If I could rate a zero star experience, I would. We ordered glasses from them a week ago and were told that the date they would be ready was January 21st. We got a text last night, stating the glasses were ready. We drove an hour, one-way, …
They were very courteous. Office very clean. However, their frames and prices for lenses etc. Were too high. I received a copy of my prescription and used it to purchase glasses from another place. Received and could not see anything in …
The only saving grace is that the optometrists have all been competent and interested in doing their best for patients, but good luck getting your eye ware of choice before your next annual exam. The rest of the staff staff is uniformly, …
Andrew, the manager at the Potomac My Eye Doctor, can not be trusted. He told me if I ordered the lenses from them using my insurance, my son’s lenses could be placed in his frames within an hour and a half once they come in. So, I paid for …
Went today around 1pm. As soon as I started walking towards the counter the young girl Briana rolled her eyes and blurted out “Draya not here.” In the crowded front lobby. I continued to walk up to the front counter, I was already …
Those who are bringing in their older frames to have new lenses put into them, beware. I requested to have my new pair of lenses inserted into my current frames, which were approximately 3 years old. The lenses themselves took about 2 weeks …
Never again. Had my eyes examined and new glasses made 2 weeks before Christmas. First problem was it was all virtual when I was expecting a doctor. A technician did the exams virtually and then a doctor went over your results…virtually. …
This is my 2nd year getting glasses here. Love the Dr. NOT HAPPY WITH MY NEW GLASSES. The 1st year my bifocal was not correct the lab made it half the size of my previous pair. This year after once again stating I want my glasses EXACTLY …
They’re great until you have an issue with them then they aren’t. They don’t have a billing department at all. You have to deal with the location that serviced you if there’s a discrepancy or misdeed on their part. There is no …
This has been the worse experience ever. I will NEVER and I mean NEVER DO BUSINESS again with MyEyeDr Dupont circle. My advice train Nick on how to address patients or their parents who have high prescriptions and if he can’t get someone in …
The WORST medical experience I’ve had! Dr. Adel Ibrahim made me feel uncomfortable on multiple occasions. The way he speaks to patients is unacceptable! The office also is disorganized, gave me the incorrect prescription, and proceeded to ask for more money. Stay away from MyEyeDr
Made an appointment 6 weeks out, came to the appointment and was told that it had been canceled because I had not confirmed the appointment via phone call 24-48 hours from the date of the appointment. I am an adult. Adults make …
This review is for the MyEyeDr headquarters office. The Greenbelt, MD location is superb. …