Find ACDelco auto parts for your vehicle at Nashville Electric Service in Nashville, TN.
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
1214 Church St, Nashville, TN 37246
Horrible time. Poor customer services. Competitive is needed for Nashville Electric Service. We had an electrician waiting yesterday for 6 hours on NES to shut off the power. They never came. Today an electrician wait for two hours. They …
I am sitting in the dark in my house at 9 PM. There is something wrong with the service to my house- my neighbors have power. The NES automated line will not accept my phone or account number. You cannot talk to a human. Good thing I am not elderly or disabled. What a broken organization of overpaid people who don’t care.
Always horrible customer service. A 2 hour wait minimum anytime you call. What else do I have to say? …
The male customer service rep was the biggest smart/wise ass. Almost hearing pleasure in his voice knowing I was without power. Do not, I repeat do not let your account run 30 days past due. $30.00 or $300.00 or it will be shut off. And, if …
The time it takes to reach a representative is ridiculous. Much like other individuals I’ve waited for an excessively long time. I’ve even used the call back feature and did anyone call me back? NOPE. Did this three times over a three day …
I got billed $470 for the month of January
And I been living there for three years my bill never got that high and when I called they told me the weather is cold. …
Horrible service, extremely expensive, the bill goes up every month. I wish there was another electric company in Middle TN. There is a reason the richest CEO right now is from NES!! …
First off just to get the power turned on is ridiculous. I moved into a new apartment that is 700 sq ft my bills have been almost $200 a month double what everyone else in my building is paying. I’ve talked to them on the phone and in …
Power line went down just at my house. Called NES at 630 at night. It took 15 minutes to get there. Just 15 minutes. I was very pleasantly surprised. They had the power fixed and back on in 20 minutes. Very happy.
After a horrific tornado that ripped through the Hermitage community, (among many) homes/buildings demolished, trees and electrical poles pulled out of the ground. The Nashville Electric Company with the help of other electric companies …
Absolute worst power company in existence. Neglects to inform you of any past due or cutoffs then keeps you on hold long enough to charge $128 for a reconnect fee rather than the $36. Horrible operators. Terrible supervisors. Straight up lies. Would rate 0 if I could.
The cost of electricity has mysteriously been rising; living in the same place, with no change of habits, bill has consistently been double over the last year. Friendliness of staff and support is a crapshoot; met some of their employees …
Replying to negative google reviews is not necessarily good customer service, hsheriff. Also, please tell me how we are to trust this email address when NES has advised all customers of impersonation and fraud. Not sure piblically asking …
Added a Smart Meter to my house without letting us know. These things put off a significant amount of EMF radiation. Google smart meter EMF and you’ll better understand if your not familiar. …
Absolutely the worst customer service to get in touch with ever. They have left an unsecured pole at my property and stated that the phone company would need to move other cables. This is after the first pole broke and landed in my yard. Very dangerous situation and it’s impossible to get anyone on the phone. Absolutely pathetic.
I called Sunday morning because My Electric went out at 0751 and went out came back after 1pm and still Electricity still out and a Team by My Condo but said just called in. On a Beautiful Sunny Day My Electric out for over 6 1/2 hours. No way to talk to a Human on the Phone poor Customer Service
The customer service with NES is ridiculous. The phone support wait has never been less than 20 minutes and I’ve waited well over 30 minutes several times. The tail seems to wag the dog and it’s very hard to get a consistent answer to any issue the customer has.
I had been enrolled with auto pay for 3 years and I came home today to the power being out. I finally remembered my log in information and discovered that all auto payments were cancelled last November. I did not recieve any notice of this …
Charged $23 for insufficient funds in my bank account when and said the bank denied the bill. This is completely false and not true. I’ve called both NES and the bank and the bank shows the money going through. They won’t take the charge off. Awesome jobs guys.
One star is 5 too many , if there is away for us Americans to get service from anywhere else .
Their customer service is unbelievable, ruddddddd can’t explain them . Even …
I have been trying to get my Security Light repaired for 3 months, Light is out but we are stilled charged for the light every month!!! But can’t get it repaired, call today and we are only get passed from one number to another, even …
When I left my home at 7:00am, my power was still out, but I’m not confident that I’m included in the total customer outage numbers NES provides because I and my neighborhood are NOT and have NOT been shown on your power outage map. My …
Not only does my power go out at random times, but their website is so archaic that it’s laughable. If you expect to have access to any useful home management tools, then keep dreaming, because they don’t have any tools of any kind. If …
Had a disconnect order for my place of business. I waited for ~10 minutes for an operator. Soteria was extremely helpful and pleasant to deal with. Thank you Soteria for your help this morning.
Don’t know why, but they are charging a late fee much higher than 5% of my months bill… try like 50%. And for some reason in my new place I went from $80 a month to $300. So this place is super sketchy. Wish it wasn’t the only place I could get power for my apartment. It’s just unreasonable honestly
Have never been able to get help without waiting for long periods of time. I realized how ridiculous when I got excited that my wait was only going to be 16 minutes this time. Been living without electricity for the weekend and called …
Horrible
I set up their direct withdrawal service. Received confirmation. I come home …
I am closing my business at the end of this month, and let me tell you, the thing that makes me the happiest about it is never having to deal with NES again. This is a company that clearly would benefit from some competition and some …
Had my electric shut off today for 4 hours because someone who does not currently own the house called in and took over my account for a few days by accident, then had it switched off. I was never informed of this, nor did they have to give …
This is 2016 and a company this size should allow it’s customers to change, cancel, or transfer their service online. It took me 3-4 minutes to get my gas service taken care of online ! When you have a monopoly I guess they don’t care that …
I’m not completely aware of the situation NES is in or how many employees they have, but there service is slow. Very, very slow: they have taken over 24 hours to come and solve the power outage problem in my neighborhood. Also, they have …
Terrible company, terrible customer service. Their online account management is buggy, DO NOT set up autopayment and assume its working. They will not call you when it breaks, and they will shut off service aggressively. I travel a lot, …
Typically never have a problem with these guys. power has been out at my location for 10 hrs now the surrounding streets were fixed hours ago but we got skipped and now they are gone. Our report also was wiped without notification, now I understand why the business rating is so low.
NES – making Nashville worse!
Wow, just horrible customer service and an embarrassment to a fine city. Such a …
Absolutely horrible. Wish I could put zero stars. Long wait and terrible customer service. I was moving from out of state and in order to set up my service they insisted I come into the office in person for “fraud protection.” Had to change …
The service sucked. The food was decent, but took an hour and a half to arrive. The table was dirty, no employee made a move to clean it up. it took almost 45 minutes for the waiter to come and ask us what we want. There were only 4 things …
This review is in regards to the men and women of NES who are out in the field doing the heavy lifting. Simply put, they are great and restored our service after a freak event that occured on a dark and stormy night. To see those guys …
Every time I call they are always helpful and friendly. However, I have called so many times about the same issue and it STILL hasn’t been resolved. I first called about this issue in January! Every customer service rep told me they would …
Terrible policy. We’ve lived at the same address for 25 years and been paying on the same account for 25 years. No problems. One payment gets lost in the mail??? and these Jack boot thugs cut the power off. We call and pay over the …
UPDATED from 2017:
My bill was twice the amount it ever has been in the past four years. During those years we had two snows of at least six inches. This year we had a snow of …
Thumbs down to NES during this tornado ordeal… Hey East Nashville 5 points need lights also… I guarantee you they know how to shut you off instantly for non payment.. But take their sweet precious time to restore… Too bad they can’t …
Turns off your power literally THE DAY THE BILL IS DUE. Then charge you a $33 reconnect fee when they turn it off remotely. Talk about a crooked organization. …
Terrible customer service.
NES is the only service provider that will turn off services with ZERO notice. …
Absolutely horrible! Can not get in touch with anyone after hours for no incoming power meter problem that’s there problem. When I leave an outage problem, automated call comes 2 minutes later saying that power is restored. Power actually …
My first visit to NES for setting up an account was a breeze. Everybody was nice and friendly. My assistant Claudia was amazing and helpful.
I provided two forms of identification (driver licence and passport), gave a new …
I encountered friendly employees here and my representative, Luis, was prompt and gave me useful information on good ways to keep my monthly bill down. I was also able to wave my security deposit with a decent credit score
NES is a scan company that doesn’t care about it’s customers. NES doesn’t care if people are struggling to pay there bill every time you talk to a customer service rep you are told something different every time. I was told once that if you don’t pay that it will be shut off regardless of situation period.
I’m so sick of trying to reach these people the past few weeks as they say the wait time to get ahold of an agent is 25 minutes and I’ve been waiting now almost 40 minutes not to mention the price of my electric bill is over $265.00 and …
Customer service is nonexistent. Attempting to call them always results in a message saying that representative is not available, call again. Be warned, they WILL turn off your power one day before you bill is due, and they will charge you more to pay by credit or debit card.
I’ve had service with both CEMC and NES over the past few years, and I have NEVER dealt with such horrible service. Not only do they not answer calls and send me to voicemail after being on holds for long periods of time, the also don’t …
ABSOLUTELY THE WORST ELECTRIC COMPANY IN NASHVILLE. Ive been at my rental since January and haven’t had more than 4 nights that my power hasn’t gone off in half my house. The electricians have come everything it goes out even at 10:30 pm …
Worst customer service I’ve ever experienced so far. On the phone for 22 minutes the first time and the call service said they couldn’t hold any longer and hung up on me. Called back and was put on hold for 15 minutes, then finally talked …
same here waiting to speak with someone and opted to be called back when it was my turn. Guess what? My fifteen minutes came and went by and still no callback. My bill has constantly been going up each month and not doing nything different. …
I’m utterly speechless about how poor of a utility company this is. I could go on a rant about their horrible and seemingly fake and unempathetic customer service agents, or about their ridiculous fees, but everything has already been …
Called one month ago because I had money and wanted to get totally caught up since I lost my job and knew it would be a while before i had regular paychecks again. I was told by the rep that it was 405 total due. Paid it. A month later, …
I recently moved from one apartment complex in Nashville to another, with the electricity of each therefore controlled by NES. I received a final bill due notice for my old apartment, and when I tried to pay it using their online system it …
If zero stars was an option, they should receive it. It’s disappointing that this is the only electric company in this city. The service is awful. They hacked a huge gaping hole into my magnolia tree which looks horrible, their response …
Same experience as all. Asks me to input a date to start or stop service and after doing it repeatedly exactly as they state it tells me, “That’s an invalid date” …
Most incompetent electric company I’ve ever dealt with. They don’t have a way for people to submit their verification documents over email or fax and require you to visit their office in person. When you’re moving to a new apt from out of …
Always wanna cut people off for one payment past due….. and my phone # is in the system because when I call it recognizes my phone to the account… so why no phone call… then try to call my wait time is 128 mins… horrible for a utility bill
Worst customer service experience I’ve had in a while. They told me I ‘failed’ my credit check despite having great credit and never failing a credit check ever before. So now I have to drive one day early from out of state(11 hrs) to …
Definitely do not recommend trying to pay your bills online. I’ve tried to set it up multiple times, but for some reason it keeps rejecting my accounting number (after I’ve submitted the payment), which means I’m getting hit with late fees …
I have always got great service from NES
Used the balanced billing plan, with an average bill of $220. The last month our bill jumped to $475. Apparently, NES can’t even anticipate the bills for one customer’s account to balance it. No wonder the entire company is such a mess. And …
How are you supposed to set up a payment arrangement, PLUS deal with a error in billing without getting to speak to someone. I am on day three of being disconnected due to high call volume, it says the hold time is “6 or 8 ” mintues, but …
The people are friendly and are willing to help. Customer care explained to me that they are not able to transfer my service over call because they are not able to check my SSN details. Asked me to come down with 2 sets of picture document. …
NES has charged me for my neighbors bill and vise-versa. I have payed about $1500 over a 4 month period (of my neighbors electric bill) Bc this is how long it took to get someone to actually care enough to help me. (My neighbor was paying …
Our power went out twice last night due to the storms. NES was prompt in getting crews out both times in the middle of the night to get our lights back on. Thank you!
UPDATE- NES has responded to my complaint (by e-mail and by phone) and they were very courteous throughout the process. They still have not offered to lower a bill that I sincerely believe is higher than it should be, but they have …
This review is to give high praise for the frontline and management employees of the NES Power company! We have had our power go out more than once for various unforeseen instances. Yet the NES power company worked quickly to restore our …
They’re are some nice customer relations advisors. The automated system needs work. They need better communication with their customers. They dont leave automated messages like metro water regarding your bill and somedays it takes hours to …
Our electric went off late in the evening in the first part of April and was off until early morning. What a beautiful sound when the electric truck came up our road and before we knew it our electric was restored. They even came back the …
I’ve never had a problem with Nes. When the power goes out they come and fix it as fast as they can. And I am very grateful.
Unlike everyone else I’m here to leave 5 stars because I noticed these old dudes who work for nes trying their best and I know this job can be very time consuming so honestly respect to them for trying to at least put power on. It’s also …
I spent over an hour waiting on the phone and still was not connected with a customer service representative. I was contacting them after their new recurring payment system did not work and I received a notice of a late fee and a threat to …
Awful service! No help with my account whatsoever! All to be given the runaround and have it pinned on me when I had more than sufficient funds to pay my bill. They have charged me a $23 fee for supposed insufficient funds when my BANK has …
Just got off the phone setting up and establishing a service. I had Stephanie, and she was beyond awesome and professional. …
Will do everything in their power to not work with you. I have been overcharged with no way of getting money back. They can virtually do whatever they want because who else is going to give you power in Nashville? They CHARGE YOU for calling an automated help message. Despicable.
I called Nes this morning to get new service. I’ve been bothered by customer service from different companies but this morning Josayn a customer service rep for Nes really made me happy I was 100% satisfied with the type of service she gave …
The 4 stars is specifically for the customer service rep I spoke with on November 16th; not for NES as a whole. I was not notified of the recent changed regarding the new auto-pay system and my auto-pay was canceled. My dog-sitter called me …
I do not have any large problems with NES. The only gripe I have is being on hold for this long. I’m still on hold to get with an agent, and it’s been approximately 17 minutes so far. I think hiring more staff would boost the reviews as …
Thank you so much to the crew who was working tonight while it was starting to storm again to get the power back on. We truly appreciate your hard work and work in dangerous conditions. Also thank you for your customer service when I called …
They deserve 0 stars after the call I just had. I have a new account at new address and another at an old address, I wanted to pay both today but I never recieved my bill at my new address, so I called to pay and they tell me I cant pay …
One star because I have the option to have power at my house, Another star because customer service was decent. …
Heartless utility. My wife, who handles our bills, fractured her knee. I had to fly to California to help her, and in the meantime these jokers cut off our power without so much as a courtesy phone call or text to alert us they were doing …
We lost power Monday night at 930pm during the storm. There was a tree down on the lines and the power lines on houses. Thank god they shut the power was turned off because people could have died. We had our power back on in 23 hours and …
Very bad service. If you had no previous account with them, you cannot open an account online or bi phone (we are in 2020 not 1920!!!) You must go in person to a physical location and pay a deposit CASH and within 2 days they transfer the …
Ended my service on 11/23 and they are refusing to give me my refund for my security deposit as of 12/10. I have no balance on the account. Did not need an attorney to open the account but will have to retain an attorney to close the account.
Absolute worst company to ever exist. Avoid using their services at all costs.
Worst service I have ever have and I am so happy to be switching service. I have always had the same ish bill give or take, but now they’re giving me a bill three times higher than I’ve ever had a bill…. Customer service keeps blaming my …
I don’t mind GIVING an additional $1.00 towards those who may need assistance, I’ve had to use it once.
What I do mind is NOT being asked. Since NES is the only service available, they …
I just tried to get my service started and they have bill going to some strange address I have never heard of!!! Now I can’t log on to change to e-bill and I am NOT waiting on hold for an hour. Sent several emails. Zip!!! I am out of state …
Not really sure how they have such a low score. I’ve been using Nashvill Electric Service for many many many years and I call them every month to make my payment and it is always a pleasure. They have some of the best customer service …
Very kind customer support. Starting and stopping service was fairly easy. Online billing was a little confusing to start, but easy enough and never had to give it a second thought. Spoke with Zaria and she was incredibly nice.
If I could give zero stars I would. I live in Riverchase apartment, and EVERY month (sometimes only a few weeks in between) I wake up with the electricity out. We call… we wait forever to speak to someone, and when we do, no one ever …
Got charged $149.74 for my electric bill when I manually logged into the website and paid it, woke up today with -52$ in my bank account because they decided to charge me for the exact same payment again. I’m not surprised they have less than 2 stars on here. Ridiculous.
Criminal monopoly. Charging you money for their mistakes. Rolling blackouts all over with no explanation. The worst customer service reps I have ever experienced. Nashville deserves better than this. …
First, let me start by saying that without any notice, my electricity was shut off. I had no idea why, as far as I was aware, my bills were up to date (they were not). However, I called the next morning and Jose answered immediately. He …
Recently I had to switch my NES account into my name. I emailed first in regards to going about doing so, my email was answered promptly 30 minutes later telling me the steps I needed to take. I called and spoke with Mr. Anderson who was …
If they didn’t hire substandard staff perhaps their services wouldn’t be so poor. So inadequate. Extremely poor customer service. For such a large city, Nashville needs to do far better. Trying to get them on the phone-futile attempt. …
I hate leaving bad reviews, but sometimes you just have to. The quality of service is unbelievably poor. Our electricity has been shut off twice without warning because of an issue on their end with our autopay (which we’ve always had set …
won’t refund you your money if your name isn’t on the account, despite living in the home for 25 years. Every customer service employee i spoke to was extremely kind and understanding, but the supervisor just said “legally, i can’t refund …
ZERO STARS! The worst customer service I have ever dealt with in my whole life. I reported an outage once and they kept turning off my flag in the app without telling me why. I reflagged it as down and was called and yelled at by a very …
Have called all night and day trying to get ahold of someone to pay a bill only for them to continue to hang up due to high call volumes. How can someone pay their bills when you keep hanging up on them. It is 30 degrees outside and we are …
They charged me twice when I paid the bill, but that’s not the issue…
I called customer service and explained the situation hoping to resolve the …
Poor customer service. Very frustrating to set up an account. The fact that I had actually wait on the phone 35 minutes to start electrical service is shocking. An automated system could make this a more efficient process. We’re not in the 1980s.
I have now been charged a start up fee of $15 three times. When confronted about the situation they decided to run around the fact that I have now paid to turn my electric on 3 times. They decided to create a “usage amount” and that was …
I am now at risk of losing my job because of Nashville electric service. I called them about a month and a half ago my fiancé and I both did and had a lengthy conversation about being put on the electric bill to have some thing to show the …
I was moving and advised that I needed the electric to be in my name on the last day, assuming they would turn it off at the end of the billing day as I needed it the last day of my move. They turned it off in the morning, even though their …
They can’t seem to get it together. They overcharged me after I cancelled my service, then refunded me twice, then threatened legal action if I didn’t pay back the second refund after sending me a letter. I tried to pay it online, but …
36 hours after a storm with no power. They called and said power was back on but it’s not. What I meant by called was a voice automated machine. At 3am. Now I’m up, it’s like 80 degrees inside, all my food is bad. Just a mess with no proper …
(Back Story) I have been dealing with NES for a long time. I work for a surveyor and do subdivision plats all of the time. I submitted a plat to the Engineering Department Mid December 2018. I called all of the department numbers for …
NES has had the release from metro for 34 days that they are good to go for connecting overhead service to my new home and it still is not done. Due to their lengthy delays, I am going to have to pay another months rent at my apartment and …
THE WORSE customer service EVER!! NES cuts my power and my bill wasn’t due(btw my bill was paid the same day they cut my power), now my power is out and I can’t get in touch with anyone to get the problem resolved. The food in my refrigerator is history now. Thanks NES.
Got disconnected due to high call volume..but they want their money every month… As much as we pay for electricity…there should not be any reason why they’re not fully staffed. I know customer service reps at NES make decent money… You can look at your bills to see that.
Been without power to half of my home for 12 hours with no A/C and power to our refrigerator. Called 6 times to report and only got the automatic message that power has restored with no response from actual technician. NES has the Worst possible work ethic. Only conclusion is there are to many cousins for them to impregnate.
If I could give ZERO stars I would for the customer service from this group. I will be moving my power over to another provider after my recent experience. When you call into the phone number you get dumped to overflow operators at a call …
Terrible customer service and to make it worse they would rather argue that help solve problems. Not to mention, you can’t rely on your online dashboard to keep track of your bills because they aren’t correct. I was just told that my …
Had an issue with text alerts and the lady I talked to went above and beyond trying to help me fix the issue. She attempted several call backs to make sure the issue was taken care of. Even when I had forgotten, she was still working to get …
NES did not notify us of balance that accumulated during the few days between what we thought was our final bill and the date we moved from the state (despite them having our email address and forwarding address). 2 years later, we received …
When I went to have my lights put in my name the previous tendents didn’t have it turned off so the lady that was supposed to be helping me charged me for there last bill and wouldn’t turn my lights on tell it was payed even tho I wasn’t …
If there was a zero I would give that. Had the power disconnected so siding could be installed without any danger, with Ariel wires. They disconnected it and then came out after all was done and connected everything back except the …
75 minute hold time to start a new service 🙂 that’s all I gotta say.
If I could give 0 stars, I would. NES is a joke. Trying to call NES is a waste of time – don’t even bother unless you want to spend hours on the phone listening to horrible elevator music. I was told I was on a PAYMENT PLAN to pay off my …
With a monopoly on the electricity in Nashville this company treats customers like trash and there is no other option but to deal with it.
I called to pay my past due bill after being out of town. When I called they …
My girlfriend is moving to Nashville to her apartment and have been trying to contact NES via phone for about 2 weeks now. She can’t get the keys to the place and she starts work Monday here. And you guys are closed tomorrow. Constantly …
Over ten years of great service and me paying my bills and I just had my power shut off at 8am on the due date two months in row. Not the day after, but on the day it’s due. I didn’t get my bill two months ago and it got the whole thing out …
Dishonest dealings. I drove downtown to pay a bill as scheduled as was denied service.
After going back and forth on web pages I give up. When I click on “pay my bills it goes to options of how to pay. Click on an option and it wants my account number. If I’m signed in, why do I need to type it in? I would also like to see the bill when I click “pay my bill”. This website needs an upgrade.
Josalyn was very courteous and resourceful while helping me resolve an issue from when I had to cancel electric service earlier this year. She went above and beyond the call in helping me resolve this matter. Josalyn also assisted me in setting up electric service at a new residence that I will be moving in to soon.
I asked the company send me hard copy of bill several times for one of my account, but never received. I paid bills until I called. The staff refused to waive my late fee. I accept this practice and ask the staff make sure send me bill. …
I was worried after reading all these reviews it was going to be tough to get anything done with NES. But like the past times I’ve had to connect and disconnect power with them It’s been painless and easy. Called at 8:00 a.m. to get service started on one of my properties and power was on by 8:17 am
I took over doing the bills from my spouse( he wasn’t doing such great job) I didn’t realize we were 2 months behind. I got on line and paid the amount it said. It wouldn’t allow me to make the payment for that day it gave me a future …
I set up autopay when I moved to the Nashville area last. year. Apparently this hasn’t been working for 9 months. NES didn’t bother telling me that my payments weren’t going through. No phone calls, no emails no text messages, no letters in …
I’m not even sure half of a star is good enough for this review.I have had issues with my services for over 4 months now. First off, I would recommend not using the online auto payments. When they make changes in their system you aren’t …
Just to let everyone know. The review I left below and NES commented on it to say they’d help me if I emailed them. I emailed them and still haven’t received a response. Obviously they just did it for social responsibility. Fake, very fake. …
I’m giving them a 2 star because I’ve never thought my bill was unreasonable by their payment methods, website and phone prompts make it almost impossible to pay your bill. Like most average Americans, I don’t have a check book because I …
Just started service in September. They have a monthly generated charge for service and TVA grid access – basically for maintenance work they do to maintain the grid and improve services beyond the straight energy charge per kWh. Due to the …
Doesn’t allow you to pay online anymore and you can never get hold of a person
I am very disappointed in the handling of my service. I live in Nashville part time and came home from working in a hospital out of state, to my surprise with no power. I spoke with the customer service rep and explained my situation, she …
Possibly the worst electric company there is. just got forced to pay 1107 dollars to get my power turned back on when the only bill i owe (this months, which was 2 days late because YOU CANNOT GET ANYONE ON THE PHONE). I am certain they …
Had a partial power outage at around 5 on a Tuesday evening due to some machinery sideswiping our meter box. I called and waited less than 5 minutes to talk with helpful customer service rep (I believe her name was Melissa?) Who said she’d …
banking info and they charged me $23. NES didn’t tell me there was an error for a week. I immediately paid my entire bill and set up auto pay. However, if I’m a digit off then I get another $23 fee. This is ridiculous. It shouldn’t be this …
I’m a new customer. I was one digit off on my banking info and they charged me $23. NES didn’t tell me there was an error for a week. I immediately paid my entire bill and set up auto pay. However, if I’m a digit off then I get another $23 …
The customer service is absolutely horrible. Like the call I am right now, I am never on hold for less than 30 minutes. I just wanna start up new service for my new apartment and I cannot get my keys without it. …
Just got off the phone with NES as a new customer (with Kim, I believe was her name) and she was so unbelievably rude and condescending. All I wanted to do was ensure that when I moved in on the 1st, the company had a daily record of usage …
New to the area (1 1/2 years), and haven’t really experienced any ‘off the scale’ issues with their service. A little surprised about the large number of negative reviews though. Yes, there has been outages but, with some of these big …
I called to get some usage history,miss ashaqualia shaw helped me she was super nice ,love it 🙏🏻☺️ …
Today I called regarding a text alert of Bill amount to inquire about how to have my meter checked for malfunction because the bill has been astronomically high for the last 4 months. The system never gave me an option to speak with a live …
Our power was shut off for a past due balance with no notice, after a representative told me they would set up a payment plan. When i called to report an outage, I was informed it was for the past due balance and that they would not turn it …
I just moved here from Columbia 1/20/2021 in which my lights was to be turned on 1/19/2021. Remind you I paid an deposit of $250 get an bill of $205.72 before it was even due to be read. I looked online just to see and it said due date …
Absolutely trash. You WILL have random power outages in the middle of a sunny day. Just get ready to be disappointed and accept that there is nothing you can do about it apart from reporting your outage and hoping that they can figure it out within an hour.
Absolutely horrible. Can never speak to a real person, and when you do they give you misleading information. I’m being charged for my old apartments electric bill from last month right now because they told me my account was closed but it …
I had a great experience signing up for electric service! I was on the phone for 27 minutes during the morning hours with a gentlemen named Michael Cunningham, who was very professional, efficient and he even emailed confirmation to the …
Shut off power on New Year’s Day after my tenants moved out and I couldn’t call to get the power switched over. Ice in the freezer melted and damaged the floors and it’s the coldest weekend of the year so I’m guess I’m lucky the pipes didn’t freeze too. Just the worst organization.
I will say living in Nashville my whole life I have wondered many times why someone didn’t sign a petition to get a different monopoly on this. Being the only one they could say what they wanted and be so rude. If you were close to …
Service has declined DRAMATICALLY over the past few months. I am forced to contact NES often for my job and wait times average 40+ minutes for each call. They have no online options for service and they seem to be making zero attempts to …
Decades old infrastructure, poles on the verge of collapsing and frequent power outages. It’s insane this is allowed to continue.
I got a protective order against my ex and he had the bills in his name, since I got to keep the house I was trying to transfer it to my name. Even tho he made me pay for bills, they still wanted me to have a 250$ activation fee. We lived in the same apartment for 2 yrs. they are so money hungry.
Customer service Rep will hang up on you For nicely asking if there was any way to fix in account to set up auto pay!
If I could give zero stars I would. Worst customer service I’ve ever experienced. It’s honestly criminal the way they shut off your power without even as much as a phone call. All the responses from NES on here say they give a courtesy …
They cut off service because I was $62 behind since I decided to pay half the previous bill because of finical trouble. My total electric bill that I owed $170. They cut service with no letter or call. When I asked about why no call they …
Absolutely garbage customer service. Never can get anyone on the phone, and I can’t spend all day down at their offices to conduct business.
After seeing so many negative ratings I thought calling customer service would be a dreadful experience but it was not!! Mandy was so nice and helpful with setting up the service for my new apartment. I thanked her for the great customer service but also wanted to thank her publicly. 🙂
I’ve never had such poor experience with a utility company. I can never get ahold of anyone to discuss my bill, unless i have an hour to spend on hold only to be disconnected after the absurdly long wait. I received a call saying my bill …
Watched a guy working in a bucket truck dangling out the side, using a chainsaw that wasn’t tied off. He also dropped no less than 3 other tools, also not tied off. …
My meter went bad, so they sent me an ESTIMATED bill of $300.00 the week of Christmas. NOT MY FAULT THE METER WENT BAD. My power goes out about once a month but i NEVER get a credit for that. My wife and I live on so so security and am …
Cannot wait to move to a different service area for a different company. Disconnected my power this morning before 8, had to sit on hold in order to speak with someone from the office for 30 minutes. I get a customer service representative …
I don’t understand how you can be charged a late fee for a bill you NEVER received. A bill that isn’t in the portal either.
Think about where we would be personally and as a society if we didn’t have the power our brave lineman work tirelessly to provide. NES deserves 5 stars every day they provide the power that facilitates our lives of luxury. I’ve never felt …
Power went out just now in my area only seemingly and since it is after hours, we have nobody to report it to. Just forced to have no power for the whole night and risk my food spoiling. This is like the 3rd time in 3 months since I’ve …
One of the most incompetent collection of people under one roof. The truest of monopolies, so they don’t care to help. Took them 4 hours to even show up to a power outage area. The only area on their map to have any outage. But they will …
Quite literally the worst experience I’ve ever had setting up electric at a new place. Terrible customer support and the phone system they have in place is designed to waste as much of the customers time as possible it seems like.
Nashville Electric Service is stealing the money of over 400,000 Nashvillians by automatically enrolling them in a program, Power of Change, which rounds their bills up to the nearest dollar. They are kindly donating all of our money …
Terrible customer service, zero communication when changing services, takes forever to talk to someone. Then while waiting yesterday to make another payment the automated system said, “Due to high volume the call cannot be completed, try …
I have been trying to get through to customer service for 3 days now and Everytime I enter my phone number it sends me to a recording saying if this is not important phone call please hang up and call back later. Then I get another …
I am so THANKFUL for the dedicated workers who worked thru extremely cold temperatures and heavy snow conditions to restore the power to my home 1/6/22! These guys arrived within an hour of me reporting that the transformer blew! They …
Constantly charging us claiming we haven’t paid when we have bank statements proving we have. Shutting off our electric out of nowhere before bills are due. Horrible customer service. Horrible management. Horrible company.
The representative on the phone was super rude and sent my info to the wrong email even after I asked her to spell out my email to make sure she got it right. …
Had a residential and business (different addresses) with NES. Called in to have business service turned off because we moved to a different location. Customer service turned off our residential power instead of business location. Called …
I literally cannot get back into my apartment building for a week now because NES is being lazy and not sending anyone out to turn on the power and won’t help our apt team with any updates. This should be a priority for you all when there …
I called this morning to set up service as a new customer. I opted for the free credit check and they denied me and asked for a $250 deposit! I got nervous so I ran my credit with Experian and the score came back at 837. Bunch of scammers.
I live on fixed income and I explained this when I had electric hooked up. First of the month I receive a retirement check which pays my rent with $ 100 left to pay partial electric bill. 3rd Wednesday of every month I receive social …
I always have a wonderful experience with NES and as a native and that means a lot = Many, many years. People are obviously just leaving negative reviews when something happens with their power, but the customer service is exceptional!
Literally the worst service ever. I don’t even use my heat or air and my bill all winter has sky rocketed. I don’t know what gives them the audacity to charge this amount. I hardly use my lights, heat or energy and still have a 200+ bill. …
The customer service with NES is always excellent. I gave them a call about a problem, and it was quickly resolved. Thank you for having such professional people on the phones.
Absolutely worst customer service hands down. It is 2021 and NESPower systematically runs the worst billing and payment processes by a major company. …
I have been on hold for a little over a hour and half waiting to speak to a representative about becoming a customer and how much it going to cost me. Will change my review once I am able to speak with a representative
I wish there was another service to use, but sadly you are stuck with them. I changed my service address and didn’t see a bill for power for weeks. Every time I logged in, it only showed me my transfer fee, no due date. When I click …
If you forget to disconnect your power after you move, you’ll be charged for months of electricity that you didn’t use. My bill was sent to collections after I declined to pay for electricity that I didn’t use – customer service has …
I was one month behind (forgot to pay) and my power got turned off with no warning at all and when I called to get it turned back and ask why I got no warning and why after just one missed payment I was told by the female on the other end …
Joseline, the customer service rep I spoke to had the worst attitude and condescending tone I’ve ever heard from a customer service rep. I simply wanted to pay my balance and stop the service because of moving. I didn’t think something so …
They give no updates on power outages. My power has been out for 12 hours and there’s no way to know where I am in line to get it fixed. I didn’t screenshot the ticket number when I reported the outage, now there’s no way to find it. I’ve …
It came as quite a surprise today when I went to sign up for electric on my new rental that I was charged a processing fee to get service. I was told this was due to the fact that I had just 3 late payments during the course of a year. The …
So thankful for the guys who came out to my house at midnight on Jan 6 to restore my power!! It wasn’t easy to get to me on the back roads with all the snow and ice but they didn’t let that stop them. They called 15 mins after I reported my …
The employees you get to speak with after long wait times are very kind and polite. I am confident if they were in the position to help actually get the issues resolved they would absolutely do so. However there seems to be something after …
I added my autopay- they said they couldn’t find an account with it so I double checked and deleted it to create a new one with the right info. The website kept the old one and kept charging it to that one even though I put the new account …
After 12 years of automatic payments, our bank account was hacked and emergently shut down by our bank. I phoned them and made my payment over the phone. They had already tried to debit the account which resulted in a $23 fee for non …
I had called NES over 6 years ago that I had moved and to turn off my service at my former address. I was told they would, but 7 years later, I found it had not been turned off nor put into my estranged husband’s name. He had continued …
Interesting way to run a business with the requirements to setup a new account! Since when do you have to actually speak to someone to setup service. Typically your website should be able to handle the request and you should be able to …
I have had issues with paying my bill, enrolled 3 different times to all the help sites NES offered. Of course I was denied. The big kicker is I had been sick for 2 months so how did my bill double when I was in and out of the hospital. I think they round up however they want. Definitely will not work with you very sickening
I live in a senior living complex. NES cut our power off about 5 or 6 with no notice. It is super time and we have no way to cook. A lot of us don’t drive after dark and having delivery is too expensive. They have no idea when they will …
Update: So I was wrong about having to pay a fee for my monthly payments (I appreciate the response clarifying the issue). However, I will point out that the UX on the website is a little confusing here. One would think that you would want …
NES it’s pretty sorry that you are taking advantage of people in the highest inflation our country has ever seen so instead of helping people you raise their cost by 140 percent to bad middle Tennessee electric doesn’t compete against you …
Power out at whole apartment complex. No bad weather or reason for an outage at 8 pm for over an hour. It’s already hot. No reason for an outage to half of Antioch.
The electricity works great, no problems. The bill seems a little high. The problem is payment. It takes forever to pay by phone and often doesn’t work, and the website is the worst in America. It never works.
I called once at 10:30am on a Monday and the system asked if I wanted to press 1 to get a call back or 2 to continue waiting. I chose 2 and waited for 6 minutes and then the operator recording said I would have to call back at a later time. …
ABSLOUTLY TERRIBLE CUSTOMER SERVICE WORDS CANT DESCRIBE, HOW TERRIBLE THESE GUYS ARE
NO SUPPORT, NO COMMUNICATION …
We awoke at 2:00 a.m. to discover that our electricity was out. Called NES immediately because of heat and they came right away and had us back on in no time. They even notified us that they were in our driveway and working, even though …
I would live in a cardboard box before I have to deal with these people again. I moved out of my apartment and canceled service in February and was told the last bill would be sent to my new address. Never received final bill only received …
NES received a payment from me over a month ago and it still hasn’t posted. I reached out several times asking someone to research the payment, provided proof that it was received by their office… but still nothing. However, they have sent …
No notice with shutting off power to replace telephone pole. As well as parking in our driveway without permission and blocking the ability to park in my own driveway after coming home from work. Then when asked to move their truck they were very rude as if they would not move. Very unprofessional.
I would give zero stars if I could. The “pay my bill” online has never worked in the last seven years I’ve been with NES and that is abhorrent. There is no option to actually LOOK at my bill in detail, just the total price. Why? The links …
Absolutely horrible and complete leeches. I recently moved, so I had my power services transferred to my new address. I paid my power bill for my old address, and the very next day I received my “final bill” which covered 3 days of service …
Terrible company. Bad service, lots of outages and the made a mistake on my account and destroyed my credit so now I’ve had to spend weeks of my time clearing my name in order to get the business loan that my partner and I need to expand.
NES implemented a new online payment portal and the portal was down and not accepting payments on the days leading up to the payment deadline. Payments were then late and NES charged late fees.
Honestly this company focuses on entrapment, this is a monopoly that directly impacts consumers. …
12/22/22 to my understanding is that there are supposed to be rolling blackouts bc of the sub temps but how is it that there are ppl with power all day and I have barely had any. I have my mother who is on oxygen living with me but can’t use it bc the power is off. Talk about equal distribution. What a joke
It is horrible how you get treated by these people. I have had service with them for over 12 years. No missed payments nothing. Everytime I call it’s a minimum of an hour hold. The call takers are so rude. This company does not care about the customers at all in fact they treat you like a burden!
I want to take a moment to compliment NES and a couple of NES representatives in the engineering department for some outstanding customer service I recently received. …
Rolling blackouts on the coldest day of the year are unacceptable. No planning. They then just blame tva instead of going to a backup source. They keep adding more and more users without preparing for days like today. No more new houses or new skyscrapers or new industrial users should be allowed on the grid. Period.
Turned my electric off with 0 notice and 0 email notice prior. Their automated system is terrible I requested a call back 4 hours ago they never called back and I have been without power totally unable to get a hold of anyone. Cannot say I have ever experienced a company that is this poorly handled before becoming a customer at NES.
Worst service I’ve ever had and now they have added an extra fee for payments regardless of how you choose to pay whether it’s an eCheck, credit or debit card. The new system is a mess and now the entire staff lies to you and tell you that …
We had “rolling blackouts” in our neighborhood on the holiday, during one of the coldest winter storms that lasted for 11+ hours. Eight of our nine fish froze and perished as a result. Wouldn’t you know there was a price increase on this month’s bill? 0 stars, do not recommend.
REPLY TO OWNER’S RESPONSE: Your response did not address why I am being charged even though the electricity was on/activated prior to my move-in. Your employees would not have to activate anything since it was already activated and on. …
I work with a bunch of different power suppliers across the state of Tennessee, and NES is the worst to deal with. No one at engineering knows what their job is, nor is there a process to anything. I have had a job stalled now for a week …
5 months…. 5 months of trying to get someone at NES to locate a check they missapplied. 14 ignored emails. Several messages taken to not receive a call back. We were sent to collections even though the checks have cleared our bank. NES lost our funds and refuse to help look into this matter.
We reported an outage on our street at 3:15pm. A truck had arrived, assessed, & restored our power by 3:55pm. We were very satisfied with the service we received!
Absolute crooks! I lived in other places and their fees and service charges are extremely inflated. Shame on The city officials for allowing this BS. $268 for 29 days in a small 2 bedroom apartment! Seriously? And then had me on the phone …
This company is absolutely the worst. Worst customer service, worst rates and to top it off during a major heat wave they decided to up the rates even more!!! My bill went from 150 a month to over $500! I live in a townhome, which I rent …
I’m giving 5 stars to a lady named Janice Hayes! She is a wonderful kind hearted woman! She helped me out with my bill! I hope this company lets her know what a GREAT JOB SHE IS DOING!!!!
December 23rd, 2022: NES follows through on “orders” from the TVA to shut down power in the city in effort to “reduce the load” on the grid — despite 35,000 customers already without power. There was no warning of this ‘plan’ on customers …
This company and 99% of it’s employees are not even deserving of a single star. When contacting them you can expect complete incompetence when it comes to actually speaking about power usage and efficiency. There must be zero training going …
The electricity is overpriced. I pay too much each month. There should be competition. Instead you have no other choice to pay outrageous bills a month. Especially winter …
There was a storm and one of our neighbors trees hit our power line to our house. We waited all night to get someone to come out and access the situation but of course they took their sweet time so we actually had to relocate for the night …
Normally your services is great, but unfortunately starting December 23- December 26th it was mind blowing, Building 2 of Hermitage Flats was within power Friday Till Monday!! While the Tennessee Titans were able to Play a Home Game!!!!!! IT WAS FREEZING AND WE ARE HUMAN however this weekend I did not feel like a Human Being 😕 😔 …
If I could leave no stars I would. Nashville Electric Service is the worst customer service experience I’ve ever had, and that’s in comparison to Comcast, AT&T, and others. Honestly, I’ve never even written a review of a service provider …
What a very Merry Christmas this will get to be this year in my house that won’t get above 40 degrees! I understand rolling black outs when it ices, but I’ve been without power now for nearly 24 hours and it doesn’t show any sign of turning …
Nes has been very good in the past for me.
NOW? I’m not so sure. I scheduled a disconnect on Oct.13.
Called Oct.20 because online wouldn’t let me set up my new account. …
If you going to charge a $2.25 fee for a private outsourced payment service, can it at least be a little user friendly? Maybe remember my account by my phone number? They obviously don’t care about normal people just trying to pay their bills.
No notice of shutting off power, and I was out of town so all my food in refrigerator and freezer is ruined. $177 for a reconnect fee (which is robbery), but he tells me I can call back the next day for a $33 reconnect fee. I call the next …
Bill last year was at on average 118 a month 2021 , come 2022 the ultimate scam ….they say throughout the comments that they have only raised it 3.2% i would like to inform you if you are looking to move into this area this is false. My new …
I’ve lived in a few different cities and this utility company is by far the worst one I’ve dealt with. …
My Experience Here Is Like No Other. For Me It’s A Pleasure To Interact With The Tellers, Security N All Of This Family, Oriented Staff. Just A Great Group Of People. They Really Enjoy There Jobs N It’s Shows, In The Heartfelt Greetings N …
They are the worst service ever. All I needed was clarification on my account balance. I only moved into my current address for ONE MONTH and was charged $300! Mind you, I had already paid the $250 connect fee. When I called, the …
Just spoke on the phone with Bernice P. to get our electricity turned back on for a rental. She was amazing, so sweet, an absolute joy to talk to, and she made the process seamless. She needs a raise, y’all! Most enjoyable conversation I’ve …
Never experienced a power outage until the coldest day of 2022. Where you had the bright idea to turn off people’s power (rolling black out) and you left my home without power for over 24 hours! My home froze , pipes froze and damaged my …
Worst company ever. Got my second notice today that my payment didn’t go through due to insufficient funds and now I owe an additional $23. This has already happened before and last time I called to figure out how much I owed and what was …
I signed up for auto-pay online, which sounded like a great idea at the time. It worked for a few months and then stopped working, but I received no warning that my bill was not being paid until one morning I woke up with no power. No …
Disconnected service for “90 days past due” bill when we have only had service for 60 days. No contact was attempted, they just turned off the power one day. …