Why us? Because with Jovia on your side you can save more, earn more and lead the life you want with convenience and optimism. That’s why we call it banking on the bright side. We are a credit union, which means we’re like a bank, only better. We have all the services of any big bank, but our rates are better and our fees are lower. Simply put, we make your hard-earned money work harder for you so you can do more at home, at work, or on vacation. But we also provide the kind of personal service big banks can’t offer because we know that finances aren’t just about money, but people’s daily needs and long-term aspirations.
| Sunday Closed Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 9AM–6PM Friday 9AM–6PM Saturday 9AM–2PM |
1000 Corporate Dr, Westbury, NY 11590
MY EXPERIENCE AT THE LEVITTOWN OFFICE: My girlfriend and I walked in to be helped. After sitting for 15 minutes we were helped by Catherine or Katherine. At the first desk towards the door, we asked for a loan and immediately she asked if …
Excellent!!!!
phone prison
Wonderful things happen
Serene atmosphere
Great service.
Love this branch
Yikes
Great
Wonderful!!! Great Service!!
Good great for my money
The best
Very courteous and hours are good
😎👍 …
Very nice people… But BEYOND slow–
Service completely turned trash after the bank changed.
Trying to resolve my credit card issue and make a payment!!! Impossible!! Rude customer service, not helpful at all!!
It was better when it was NEFCU. They were way more professional as well.
Friendly, professional, all the positive feelings
First time in since the remodeling. One person there to answer questions, was told to take a number to ask a question!!! Walked out.
All I needed was the coin machine one was broken and one said momentarily down no one came I waited and waited and all these people in there glass offices sat there
I HAD AN ISSUE WITH JOVIA AND POSTED A NEGATIVE REVIEW YESTERDAY. THE CALLED ME TODAY AND RESOLVED MY ISSUE. THANKS JOVIA
The Jovia app continues to crash. Online banking should not be this difficult.
Worst bank to finance car. Wish I could give a ZERO star. They are not even 1 star.
Very very slow, been there more than 30 minutes and noone talks to me yes, even though all reps are free, they are lazy. Waste of time, don’t go there
This is the best bank with the ability to give you up to 3% interest on your checking account and a place to let your kids play while you do your banking!
The worst customer service, please don’t have your entire paycheck deposited to this bank. I had several problems on payday money was not their. Then was hold system is down. Worst customer service.
The worse since they changed over. Been on hold for hours. No access to my online account still! every call someone states something else. The worse banking experince ever.
I hate this bank. Worst customer service. Different answers from everyone. The don’t give you the correct information and the people who work there are completely incompetent and rude. In the process of canceling my membership.
Been trying to resolve the same issue with my credit card for the past MONTH!! Now the latest BS answer is there’s a tech issue. IT is looking into it. They rate less than one star. STAY FAR FAR AWAY unless you have lots of time to waste.
Jovia Financial is the WORST company i have ever dealt with. I have an auto loan with them and it’s been nothing but problems. …
This bank is a joke! ATM never works! Customer service is horrible especially the business department! And on top of that they charge you late fees for not depositing money on time but their machines don’t work! I can’t deal with this bank anymore. It’s horrible!
I haven’t been inside yet, but they have 10 plugs for EV recharging open to the public in their parking lot. If only every parking lot was like this. …
Why is Jovia in Rockville Centre closed today? Only the ATM is open. People with disabilities may not be able to use the ATM. Why isn’t the drive through open. I needed to cash a check and I couldn’t do it today. I am very disappointed in this bank.
Very nice renovation. I think this is their flagship branch as it is big, lots of drive-up and atms. 2 change counters inside although it jammed when I used it and we had to scoop my change out by hand. Friendly staff.
Goodness gracious . I will be taking my business elsewhere. Processing times are about as fast as cold molasses, the technology is decades old, and customer service is less than stellar. I can see why yall had to change your name. …
this is by far the worst financial institution I’ve ever dealt with
I have had mortages with chase, nefcu and now a refi with jovia
please stay away, complete incompetence they hide under the small lender …
Bank was once great. Now the customer service is not only terrible but their attitudes are gross. They don’t respond to secure emails, tons of fees , every customer rep will give you a different wrong answer. Phone service works when it wants and so does the ATM.
Horrible customer service. Inferior technology and processing times- they literally still hand process check deposits and other credits. Hence why it takes them a “business day” to do so. …
They are not even worth the 1 star but that’s the ONLY way for me to write this review. Every time I make a big purchase always get double charged until they’re ready to credit the money back. Looking into another banking institution because these people are a complete joke!
They are terrible. They mix up accounts, can’t provide any information on the accounts you do have and the bank Manager in Valley Stream, Yoganang, is the most unhelpful, unprofessional person that I’ve had the displeasure to deal with. I’d give zero stars if possible. NEFCU was great, Jovia NOT.
Just got off the phone with the most rude customer svc rep. I believe her name is Josephine….gives misinformation and very short tempered. …
I love Jovia Financial. I needed a personal loan and they approved the loan when other banks would not. I only had to submit my recent paystubs to finalize the loan. A different credit union wanted to view W2 along with my recent …
I don’t know what happened to customer service when nefcu became jovia. Two hours on call waiting and still no representative. Poor customer service, poor communication ,no return phone calls regardless of multiple phone voicemails.The list …
Worst bank ever!!! Someone is always using my husbands card for purchases, have changed the debit cards and this always happens. Customer service doesn’t do anything to help, never gives the money back but gives only new cards .
Where to begin? I tried calling to get a final amount to payoff my loan. I spent almost half an hour in their phone jail. Then decided to pay it off from an outside establishment on line. Unable to do that also (which is contrary to …
I FIRST, SECOND, AND THIRD every single 1 star rating from this bank. I literally sent a text message to my wife just now that we need to find a new bank. Everytime I want to check my balance, the apps dont work, the online banking doesnt …
I’d love to give a good review but I’m having trouble and no one is helping me. When I financed my car in 2018 it was a lease buy out from Chrystler Capital. I never received my title. Jovia is insisting I add them as the lien holder. I …
Shut this bank down. Applied for a HELOC and there has been zero communication about approval. We emailed our point of contacts and don’t get answered. I can see from other reviews that I should have never contacted this bank. Horrible experience.
I worked with Robert Richter and Steven Barba from Woodbury branch throughout my Mortgage process. They were both very responsive and quick to answer any questions that I had. I had a successful experience and would recommend each of them to my family & friends. Thank you both very much!
Due to t pandemic, our refi was handled completely remote. All documents were sent electronically to satisfy loan requirements. we received prompt responses from Jovia & communication was through. We were extremely pleased and satisfied with the professionalism and expertise provided during this every stressful period!
I have been a member for over 20 years. I have always bragged to friends and family about my fantastic credit union ever since my father brought me in to open my first account. I have always felt safe and secure using my checking and …
Absolute WORST bank in the world! I make my car payments on time every month AND pay over the min due. I went to make a payment 6 months ago and it said i was 2 months behind. I speak to a different rep everyday, and they give different …
I have been calling Jovia to make payment on my credit card account. For days I was unable to use their automatic system. When I finally got the chance to speak with someone he was not too polite but gladly took my payment of $1500 when he …
This Bank is a complete DISASTER ! Every month it’s a mess trying to make an auto loan payment. At one point they had the complete wrong information and I was told I had to come into a branch to fix it. BIG issue was that is the branch was …
Made a payment over the phone after having to call back because the first representative had no idea what she was doing. I spoke with another person that was very nice on the phone, took all my info for the payment and told me she was …
The most unprofessional bank if you want to call it that . They take 6 business days to clear a payroll check . Bounced bills and car payment s and they have the money . Called chase the payroll bank that jovia had the funds that night . …
To whom it may concern,
My name is Lisa Green, and my husband David and I signed the refi documents …
I don’t know why Jovia (formerly known as NEFCU) has so many bad reviews! I have been a member for years and have received nothing but excellent customer service. There is always someone who answers the phone, who is kind, courteous and …
Horrible bank. Atms never work, especially the drive thru. Went today with my wife and atm didn’t dispense her money. …
Once the name was changed from NEFCU to Jovia there was an immediate notice in poor customer service and lack of knowledge among the employees. On one phone call after waiting for 45 minutes, I was transferred four different times and still …
Terrible Experience with this bank. I’ve been trying to call for the last 2 weeks and I haven’t gotten a single call back. Every time I try to speak with someone I’m told they cant transfer me to that department but they’ll have someone …
Terrible service left my id and spoke with teller who had it over the phone I told her that I was not able to come back to pick it up but gave my father name and authorized him to get my license not my bank info or anything and when he came …
Buyer BEWARE. If any dealership asks you to use this bank for your vehicle purchase whether it’s lease or finance, Just know they will give you no assistance. They know nothing. When you sign up with this bank it’s just accepting your car …
I had such a wonderful experience dealing with the representative on the phone. Chrissy is her name. While on phone with her, the branch had a fire drill. She let me know that she had to hang up but she will call me back. She sure did like …
FRAUD ALERTS: I think they could do better. Before they SHUT your card down and leave you stranded somewhere without any access to your funds as well as NO WAY to contact them since they’re not open after hours or on weekends, it may be …
I have been a member at Jovia for over 20+ years. Within the last 6 months I have had problems with Unauthorized payments & Fraudulent tampering with My checking account. Customer Service Respresentive Chrissy has been Phenomenal with the …
I am updating the review I wrote below and am sorry to say things have not improved although I will say I do feel the member service staff has been helpful and feel bad for them having to deal with all the frustrated customers when it’s not …
This review is not geared toward the customer service representatives, who have always been polite and professional. I have used this company for my car loan since it was NEFCU. They were dysfunctional then and they are even more …
I have been with Jovia since they were known as Nefuc. Yesterday I spoke with Chrissy B. She is amazing. We discussed my concerns with my personal loan. She listened to my needs then waited till I was done to go over the best options for …
I have been a member for 25 years and since NEFCU changed to Jovia the service has been awful.
From something simple like changing the address on my business account to …
I just want to give Albert a shout out of your Franklin Square branch. Everytime I go to the branch he smiles at everyone and he looks so professional and most of all he knows his job well. You need more employees like him. Thank you
Jovia has dropped the ball twice and this time I need to mention it. People have hard times and it makes it harder when your employees aren’t knowledgeable. …
They charged a charge off in error. Stated that they corrected it. To find out the did not. They mentioned I needed to speak with collections. No one answers. Supervisor wasn’t even able to connect internally. Want my missing money and my account closed. THE WORSE BANK EVER RUNNNN!
This isn’t the bank you are searching for. Hey Jovia…how about PICKING UP THE PHONE?! EVERY TIME I call the customer service line, I get the same bs. I navigate the automated prompts, I enter my info, I wait about 20 minutes and then it …
The worst bank ever. The electronic payment system is awful. Payments are deducted from your account and they NEVER go to the correct payee. There are no records of electronic transfer & there are no check numbers for electronic payments …
I just like to say I take back a lot of want I had said in the previous months review.
Today I step into Jovia financial for a car loan. …
The only saving grace, as others have said, is that customer service is very kind and they at least try to be helpful (main reason I bumped up to 2). If you are going for any loan product, the communication is nonexistent. You have to do …
*Update/correction…I still can’t say that I’ve been as happy as I was over the past 1 1/2 years with the service I’ve received in the past, but after my one star review, Ms. Gail called me and worked very hard to resolve my issues. I …
I’m giving this Financial institute a 2 star only because it is a credit union. If you want a mortgage, run the other way. If you want to speak to a 3rd party with a strong accent and never to the mortgage department itself, then continue …
I am posting this in support of my disabled mother. She has been a member at least 40 years back when it was NEFCU. Since the change to Jovia I have never seen her have so many problems with things so simple. Since 12/12/22 her debit card …
Jovia really has to be better. I get paid every Thursday. I had 3 payments come out of my account on 12/15. They charged me insufficient fund fees totalling $90. This is despite the fact that I had a deposit from my job come in same exact …
Thank you for the ChargePoint chargers! Awesome perk to banking here or using ATM. Also has a little garden to sit in, relax and recharge, its a nice touch while charging up the car. All about the environment and it’s great.