Horrible connection and horrible customer service. They have a monopoly over small towns and they use it. If you have any other option don’t use NATCO.
Cant explain how unreliable this internet is
over 10k ping some nights when no one is using internet . Cant play games
takes days to download a simple game
FIX IT
Had them in flippin.. Was getting charged out the wazzoooooo! For less than par internet.. Rates were never the same month to month n the just kept going up.. Switched to sudden link pretty good internet to stream on.. Rates stayed the same…..
I’ve been in S Lead Hill for over 10 years and every year I’ve been told that we are on a list to get DSL soon…haven’t seen it and guess we never will. So cancelled my phone service with them a long time ago. Come on it’s not the dark ages. WHY can’t you provide something for the customers in your are???
Misty and the staff were extremely helpful, courteous, and quickly helped me solve my phone issues . Thanks Ladies and Michael. Russ was prompt, cheerful and was done in a flash! Great experience!
Worst internet that I have ever had!!!!! I can even play Netflix for my daughter, my wife can’t do her school work. The only reason anyone would have internet throw this company is because they are the only one that would provide for them!
Wouldn’t even give this company 1 star, horrible service!! What kind of company charges a cancellation fee when you have to move out an area they provide for, for job relocation!? Ridiculous! I have never dealt with such horrible and unhelpful customer service before either. Clearly they do not value customer care!
Only gave them a star to write this review. The wifi is terrible. They don’t know how to do their job when it comes to fixing the problem with the internet. My Internet cuts off every night at 10 and all they keep telling me do do is to turn my iPhone off. They are a really bad provider
Evan Boles did an amazing job helping us reboot our wifi when the i.p. address stopped working! we cant thank you enough and so thankful to have such a great internet company for our home with amazing employees that work around the clock and very kind, helpful and understanding people!
Don’t ever….. ever get this provider. They have the slowest wifi you could ever ask for. More than 4 people on it and it barley works. Also sometimes you will have to restart you router. By sometimes I mean every other day. Sometimes …
The people at Narco are friendly a and ready to help in anyway they can. As for my internet well they say I am too far out only getting 1 meg and I was used to at least 10..it’s very slow and it. Always drops off.
Other then that there services are great.
Seriously horrible WiFi service. I’m literally sitting next to the router/modem and can’t access the internet. The internet works some times in the day, but extremely slowly especially at night. You can absolutely forget about streaming …
The slowest internet I have ever been with. I am paying over $100 for 10Mbps and don’t even get close to that. Unfortunately this is my only option for internet where I live right now. Natco takes advantage of the fact that we have no other options. Being 2018 we shouldn’t have to even be dealing with dial up speeds.
Clint and Robert, (the rookie) were excellent. Did a very good job on the installation and were very helpful with explaining all the functions to us. Would highly recommend Marco to our friends and family. Very satisfied customers.
Great customer service! Always talk to a local person when I call. Had a problem with a cable i accidentally cut, Patrick, the technician was there exactly when they said he would be. He was very professional and got the problem resolved quickly.
Over 9 years of service on the very fringe of their service area. I’ve seen them out fighting the elements. They’ve been to my door, they’ve been up a pole, they meet me in the driveway, they call me to make sure everything is fine. We get …
The biggest example of local internet monopoly in today’s world. If it wasn’t for their great friendly customer service, this company would have nothing. Overpriced DSL, the most expensive fiber I’ve ever seen, it just seems like they …
Tammy in customer service was great getting me set up for service and Clint Raley, the installer was professional and knowledgeable. He really seems to like his job, which is a good recommendation in itself!
And my internet is fast! Very happy!
I’ve never had so many problems with this internet. It’s not the companies services, it’s the internet it’s self. We’re being payed way to much for what it is, we’re getting 10 mb or less for 100$ and I’ve had to switch routers 3 times because it’s being really slow.
$150+ a month for 8 meg of bandwidth that is not reliable. it’s split into 2 4 Meg connections (yes I have 2 modems). that’s the only way they will give me anything more then 4 Meg. they have a monopoly on Internet here. can’t wait for one …
I don’t think all the 1 star reviews are fair but the service isn’t perfect either. I’ve used Natco for more than 2 years now and also struggle with speed and having to reset the dsl modem. Regarding the speed, the biggest problem I’ve …
We have been having problems for several months. Clint R was our technician this final time. He was very professional and courteous. He listened to all of our concerns and worked diligently to make sure all issues were resolved to our satisfaction. Hopefully if we ever have issues in the future he will be our tech.
Absolutely unreliable.. told me I’d have fiber optic internet by July of 2021… then told more like august 2021… then told it would be ready in December of 2021… then told we would have our service running by the second week of January …
This would not be acceptable any where else. Speeds as low as 0.40 MB’s. More than 50 drops a day. This service is only a little over $100. Their Blame game is absolutely amazing. After replacing all the wires in my house ( as NATCO said …
Bad internet service as well as customer service. Have had nothing but wifi issues from day one. All they really seem to do is say they will take care of it. But, unfortunately its usually a quick fix and nothing more. They cancel …
Simply don’t choose this provider if you want reliable internet. I have the best option of internet where I live and it drops 20+ times a day. Customer service just tells me there is nothing I can do it’s just part of it. Good luck getting …
$100 a month. I’ve had it just over a week and it hardly worked at all. Finally a tech came out cause apparently there was a problem with the line. I feel like they should’ve given me $10-20 off since we couldn’t hardly use. Maybe it’ll start working now that the problem has been fixed. Ask me in 6 months how I feel about it then.
I live down a rural road. When my aunt moved here 22 years ago and I built nearly 20 years ago, internet was a big deal, but not such a huge deal we couldn’t live without it. We also assumed the company would keep up with changing …
I have used Natco for over 10 years now and their service has been first class. Whenever I have needed technical support they have solved any problems swiftly and efficiently…indeed very patiently when dealing with someone who is not tech savvy 🙂
I wouldn’t even give a 1 star review but it’s the minimum. They already have less than a 3.5 review and yet have done nothing to change the quality of their service. Don’t even think about having more than one device connected or trying to …
This could be the definition of the worst internet providers. Since we began service with them our internet has been very slow. We have 10 meg download and and 1 meg upload. If your phone is downloaded to the cloud on the wifi then you …
Living in a rural area of Arkansas the only internet provider is NATCO communications. I cancel my services because of the inflation that our country is going thru. Also might I add the other deciding factor is the price for 10 mega of down …
We pay for eight mbps download, we only get 3 mbps though. this is only because we have had the internet for 20 years. Otherwise we would only have 1 mbps download. We live in Rea Valley Arkansas, 20 years ago you could get 3 mbps download, …
Absolutely unreliable.. I called in Oct 2021 to get our internet schedule for hook up in Nov when we moved back, They told me that we would be able to get us fiber optic internet the last week of Nov, that didn’t happen, we didn’t have …
Unfortunately this is the only ISP in the area. Also it’s unfortunate that they are at least a decade behind the rest of the country. They never have any information on when they will upgrade. Only positive is that they are friendly when you call or go to the office. Aside from that seek alternative methods for your internet needs.
The internet tends to be slower than I’m used to but I haven’t been able to get anything faster or an alternate provider. The customer service is usually good and the techs have been helpful. Just hoping they get faster and better service soon in my area.
Very helpful
Internet is good
Not very good
Helpful staff and caring.
10 minutes on hold.
I stopped at the bank next door
What can I say they are always there for you day or night
Dont get the dial up internet service because it sucks
Extremely helpful, kind and professional.
Service is terrible & they won’t fix a thing. Any service is better than this one
Poor internet lousy tech lousy customer service
Horrible connection and horrible customer service. They have a monopoly over small towns and they use it. If you have any other option don’t use NATCO.
I have been a customer for several years. They try hard to meet my needs and provide good service.
They are the best small local communication company you could ever ask for. Always trying to help!
Good service on our difficult problem. Turned out our search engine after their efforts. Thanks to the tech that knew that.
Very pleased they offer internet for my area and the technician was helpful
380 kb/s top speed takes up to 4 weeks to install a game
Great service, got my new wifi router already set up, thankx guys!!!
The quality of their internet is a horrible. Sometimes you get the 10mbs sometimes you get less than 1. These guys really need to step up their game.
Cant explain how unreliable this internet is
over 10k ping some nights when no one is using internet . Cant play games
takes days to download a simple game
FIX IT
Clint showed up on time and installed wiring and modem quick and efficient. Fantastic job. Thank you Clint
Just got my fiber internet and its AMAZING. Natco was quick friendly and the installation was done professionally. Thanks natco.
Had them in flippin.. Was getting charged out the wazzoooooo! For less than par internet.. Rates were never the same month to month n the just kept going up.. Switched to sudden link pretty good internet to stream on.. Rates stayed the same…..
64.95 for garbage that’s slower than dial-up was. Had cox before I moved paid 50.00 and was 10 times faster.
I’ve been in S Lead Hill for over 10 years and every year I’ve been told that we are on a list to get DSL soon…haven’t seen it and guess we never will. So cancelled my phone service with them a long time ago. Come on it’s not the dark ages. WHY can’t you provide something for the customers in your are???
Misty and the staff were extremely helpful, courteous, and quickly helped me solve my phone issues . Thanks Ladies and Michael. Russ was prompt, cheerful and was done in a flash! Great experience!
Worst internet that I have ever had!!!!! I can even play Netflix for my daughter, my wife can’t do her school work. The only reason anyone would have internet throw this company is because they are the only one that would provide for them!
Very slow internet 1.5mbps is the most they offer no reason an internet company should be going this slow in 2021
Wouldn’t even give this company 1 star, horrible service!! What kind of company charges a cancellation fee when you have to move out an area they provide for, for job relocation!? Ridiculous! I have never dealt with such horrible and unhelpful customer service before either. Clearly they do not value customer care!
Only gave them a star to write this review. The wifi is terrible. They don’t know how to do their job when it comes to fixing the problem with the internet. My Internet cuts off every night at 10 and all they keep telling me do do is to turn my iPhone off. They are a really bad provider
If you could rate zero stars, I would. Can’t even get a signal to call and complain!!!! Terrible terrible terrible coverage!
Evan Boles did an amazing job helping us reboot our wifi when the i.p. address stopped working! we cant thank you enough and so thankful to have such a great internet company for our home with amazing employees that work around the clock and very kind, helpful and understanding people!
Don’t ever….. ever get this provider. They have the slowest wifi you could ever ask for. More than 4 people on it and it barley works. Also sometimes you will have to restart you router. By sometimes I mean every other day. Sometimes …
The people at Narco are friendly a and ready to help in anyway they can. As for my internet well they say I am too far out only getting 1 meg and I was used to at least 10..it’s very slow and it. Always drops off.
Other then that there services are great.
Seriously horrible WiFi service. I’m literally sitting next to the router/modem and can’t access the internet. The internet works some times in the day, but extremely slowly especially at night. You can absolutely forget about streaming …
The slowest internet I have ever been with. I am paying over $100 for 10Mbps and don’t even get close to that. Unfortunately this is my only option for internet where I live right now. Natco takes advantage of the fact that we have no other options. Being 2018 we shouldn’t have to even be dealing with dial up speeds.
Clint and Robert, (the rookie) were excellent. Did a very good job on the installation and were very helpful with explaining all the functions to us. Would highly recommend Marco to our friends and family. Very satisfied customers.
Great customer service! Always talk to a local person when I call. Had a problem with a cable i accidentally cut, Patrick, the technician was there exactly when they said he would be. He was very professional and got the problem resolved quickly.
Over 9 years of service on the very fringe of their service area. I’ve seen them out fighting the elements. They’ve been to my door, they’ve been up a pole, they meet me in the driveway, they call me to make sure everything is fine. We get …
The biggest example of local internet monopoly in today’s world. If it wasn’t for their great friendly customer service, this company would have nothing. Overpriced DSL, the most expensive fiber I’ve ever seen, it just seems like they …
Tammy in customer service was great getting me set up for service and Clint Raley, the installer was professional and knowledgeable. He really seems to like his job, which is a good recommendation in itself!
And my internet is fast! Very happy!
I’ve never had so many problems with this internet. It’s not the companies services, it’s the internet it’s self. We’re being payed way to much for what it is, we’re getting 10 mb or less for 100$ and I’ve had to switch routers 3 times because it’s being really slow.
$150+ a month for 8 meg of bandwidth that is not reliable. it’s split into 2 4 Meg connections (yes I have 2 modems). that’s the only way they will give me anything more then 4 Meg. they have a monopoly on Internet here. can’t wait for one …
I don’t think all the 1 star reviews are fair but the service isn’t perfect either. I’ve used Natco for more than 2 years now and also struggle with speed and having to reset the dsl modem. Regarding the speed, the biggest problem I’ve …
We have been having problems for several months. Clint R was our technician this final time. He was very professional and courteous. He listened to all of our concerns and worked diligently to make sure all issues were resolved to our satisfaction. Hopefully if we ever have issues in the future he will be our tech.
Absolutely unreliable.. told me I’d have fiber optic internet by July of 2021… then told more like august 2021… then told it would be ready in December of 2021… then told we would have our service running by the second week of January …
This would not be acceptable any where else. Speeds as low as 0.40 MB’s. More than 50 drops a day. This service is only a little over $100. Their Blame game is absolutely amazing. After replacing all the wires in my house ( as NATCO said …
Bad internet service as well as customer service. Have had nothing but wifi issues from day one. All they really seem to do is say they will take care of it. But, unfortunately its usually a quick fix and nothing more. They cancel …
Simply don’t choose this provider if you want reliable internet. I have the best option of internet where I live and it drops 20+ times a day. Customer service just tells me there is nothing I can do it’s just part of it. Good luck getting …
$100 a month. I’ve had it just over a week and it hardly worked at all. Finally a tech came out cause apparently there was a problem with the line. I feel like they should’ve given me $10-20 off since we couldn’t hardly use. Maybe it’ll start working now that the problem has been fixed. Ask me in 6 months how I feel about it then.
I live down a rural road. When my aunt moved here 22 years ago and I built nearly 20 years ago, internet was a big deal, but not such a huge deal we couldn’t live without it. We also assumed the company would keep up with changing …
I have used Natco for over 10 years now and their service has been first class. Whenever I have needed technical support they have solved any problems swiftly and efficiently…indeed very patiently when dealing with someone who is not tech savvy 🙂
I wouldn’t even give a 1 star review but it’s the minimum. They already have less than a 3.5 review and yet have done nothing to change the quality of their service. Don’t even think about having more than one device connected or trying to …
This could be the definition of the worst internet providers. Since we began service with them our internet has been very slow. We have 10 meg download and and 1 meg upload. If your phone is downloaded to the cloud on the wifi then you …
literally the worst internet I have had. 12mb speed for almost $100 a month, with regular outages and over 1200 ping half the time.
Living in a rural area of Arkansas the only internet provider is NATCO communications. I cancel my services because of the inflation that our country is going thru. Also might I add the other deciding factor is the price for 10 mega of down …
We pay for eight mbps download, we only get 3 mbps though. this is only because we have had the internet for 20 years. Otherwise we would only have 1 mbps download. We live in Rea Valley Arkansas, 20 years ago you could get 3 mbps download, …
Absolutely unreliable.. I called in Oct 2021 to get our internet schedule for hook up in Nov when we moved back, They told me that we would be able to get us fiber optic internet the last week of Nov, that didn’t happen, we didn’t have …
They are doing an awesome job running fiber through our sub-division. Very friendly and very respectful of our yards. Thank You, Natco Crew!
Unfortunately this is the only ISP in the area. Also it’s unfortunate that they are at least a decade behind the rest of the country. They never have any information on when they will upgrade. Only positive is that they are friendly when you call or go to the office. Aside from that seek alternative methods for your internet needs.
The internet tends to be slower than I’m used to but I haven’t been able to get anything faster or an alternate provider. The customer service is usually good and the techs have been helpful. Just hoping they get faster and better service soon in my area.