As the largest locally-owned bank headquartered in greater Indianapolis, we are here to help you with all your banking needs. See more
Read More| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
| Thursday | 8:30AM to 5PM |
| Friday | 8:30AM to 5PM |
107 N Pennsylvania St Ste 700, Indianapolis, IN 46204
East ATM access but basic bank service
The free cookies got my business, the excellent customer service kept it.
I want to say Thank you to National city bank for keeping my check and too the nice gentleman thank you as well who found it.
Great bank and employees
Amazing service!! Linda Allen and team made getting a new mortgage a pleasure. I recommend them highly!!
I opened my first account at NBOI when I was 19 years old. Today we have multiple accounts, including my children.
THE WORST!!!!!!!!!!!!!!!!!!!!!!!!!!! Useless customer service, have been calling them 17 times for the same thing, still didn’t solve my problem so I just decided to close my account! No idea how are they syill in business! Even 1 star is too much!
Literally the best customer service I have ever had! Kami the banker and the staff are amazing! I look forward to a long term relationship with them.🤓 …
I have been banking with NBI for over 20 years now. The staff is friendly and willing to help. I have worked with NBI on multiple loans over the years and the process has been smooth and easy.
The worst customer service over the phone!!!! Spent 2 hours, talked to 6 different people, JUST TO REPORT STOLEN CARD AND ORDER A NEW ONE ON DIFFERENT ADDRESS….. UNBELIEVABLE… and yeah, I was able to cancel card but NOT TO CHANGE ADDRESS, first time I’m in Indy I’m canceling whole thing…
Worked with commercial banking for years, it is definitely good ol’ boy approval. They have their favorites, Scott Mauch is worthless. Never returned calls or emails. Branch service is excellent.
Quintessential neighborhood bank experience. They know my kids’ names, care about helping our family make sound financial decisions and help when we ask. And who can say no to a Hershey kiss every so often?
My 19 year old daughter got legitimately scammed out of her life savings. The National Bank of Indianapolis responded immediately with care, concern, and a strong sense of urgency. Due to their efforts and actions, my daughter will be …
The most difficult bank I’ve ever encountered. Have attempted to change treasurer for a non-profit. After 4 months providing documentation, signature card, meeting minutes, a certification from the organization President, and multiple …
Decent bank that urgently needs to get with the times. I love small banks and the service here is usually great. But every problem I’ve ever had here is about their ATM’s. Their ATM’s (at least all the ones I’ve visited) still require you …
I had a garnishment attached to my account from Johnson County civil courts. They held $2,054.06 from my account at this bank which is called a wage garnishment. This was fine and I was alright with this because it was a judgment against me …
good job. two stars.
customer service lack. i need a 1099 sent to a new address because i have moved …
They only greet white people not brown people. Based on what just happened. I walked in and they didn’t greet me. A white guys walks in right after and they greeted him.
Terrible customer service.
Old systems. …