(Translated by Google) The staff in this office is very helpful, they are very cordial and fast. They usually don’t take more than 5 minutes to serve you. …
Why National Fuel charge me same amount all year when my house is empty?
Costumer service always has excuses.
Blah, blah, blah.
Huge fraud to every client!.
Called for service the customer service rep said between 12-4 the service man call around 11:33 and was here before 12 and he went the extra mile to make sure the gas service was connected and working properly
Tom h was great. Giving with this review i would like give him a great thank.. Good luck tom h.. May god bleas you and make everything easy on your future life..
Showed up downtown at 12:20am outside our apartment building with 30 apartment units and our neighboring building with 60 units… jack hammering the sidewalk to locate a gas valve so the sewer company could dig sometime the next day. WHY …
They are very misleading. I was told I was going to get my gas hooked up on Tuesday and here it is Thursday and it’s still not hooked up emergency gas is more important I guess more important then having a 3 year old in a house with no gas …
New service apoyment at 7.30 am to 4 pm I can’t believe people have nothing to do all day ? They call 15 munit some time never shod up some times just live a peach of paper just leave sick of that
Called earlier this week to have service put in my name at a home I am purchasing. It turns when I called back today – that I did not need to be there. This was not what I was told when I setup my appointment, which I was told I had to be …
On Friday I had a work order but, the unit failed the gas pressure test. A repair man was immediately called. So I called National fuel to set up another work order. Somehow I had a work order already scheduled for Monday so I was very …
Setting up service was extremely frustrating. You cannot set up online, and the only method they accept for ID verification is via fax or in person which is extremely impractical when moving from out of state. I would have switched service …
They were supposed to turn on my gas today and call me 15 minutes prior to coming. They give you an 8 hour block of time. Well at 345 pm I called and asked if they were coming and was told they called and got a voicemail. My phone never …
We tried transferring service from a roommate that moved out to a remaining roommate. Both spoke on the phone with someone that said service was transferred.. We received no notice that the transfer didn’t happen. We were not even told that …
Update from 1 star to 4: Called back and spoke with Deja. She was so very helpful and very kind. If I had received that service the first time I called this would easily be a five star review. Thank you Deja! …
National fuel construction turned of my gas today to replace main fuel lines outside, came home from work gas is off, couldn’t shower after working a long day in the heat outside. Called number left at my door to restore my gas and they …
I overpaid this company for 6 years before I caught their mistake. It took 4 months and 17 phone calls to get my over $3,000 back. Terrible operating procedures from this monopoly.
This office is NOT open. On the door it says “closed due to Covid 19” which we all know is just an excuse not to offer in person meeting so they can save on labor. For a large corporation like National fuel to not have an employee take 5 …
National fuel has the worst customer service I have dealt with in a while. I called to get my gas turned on for a business. They asked me for my tax id number and I did not have that at the time. I called back later the same day and gave …
(Translated by Google) It takes more staff
(Original)
Hace falta más personal
(Translated by Google) The staff in this office is very helpful, they are very cordial and fast. They usually don’t take more than 5 minutes to serve you. …
Good place
Quick service
Good service
Nice
Needs to be more flexible
Great location and employees
Great customer service
Very helpful and friendly staff
I hope the rates don’t go any higher.
The service was precise and not rushed.
Always nice people there. Can pay bill here
Quick and easy..in and out.way more organized then they used to be…
These people are a problem sure they’ll take your money but argue with them about a problem They Win that’s Union for you!
Never crowded, employees very nice and extremely helpful
They did not have the information that I was requesting!!!
Prices are ok service is good late fee is horrible
What I can say…great attitud,supper customer service fantastic team
Not able to reach them since the morning. It is not a busy signal just seems like there phone line is not working
The website could use some refining make it more user friendly to find what one is looking for.
Excellent and very fast and friendly.
Worst customer service. Will never accept their mistakes and be accountable.
Thank you so very much for getting the gas turned on. I was worried the pipes would freeze or burst. Happy holidays.
Why National Fuel charge me same amount all year when my house is empty?
Costumer service always has excuses.
Blah, blah, blah.
Huge fraud to every client!.
The customer service is outstanding, very helpful and they make you feel at ease that you will be taken care of.
Very great service, made sure me and my neighbor’s was safe.
Called for service the customer service rep said between 12-4 the service man call around 11:33 and was here before 12 and he went the extra mile to make sure the gas service was connected and working properly
Great company. They’re very helpful and give you want you before you hang up the phone.. Thank you guys
Tom h was great. Giving with this review i would like give him a great thank.. Good luck tom h.. May god bleas you and make everything easy on your future life..
Showed up downtown at 12:20am outside our apartment building with 30 apartment units and our neighboring building with 60 units… jack hammering the sidewalk to locate a gas valve so the sewer company could dig sometime the next day. WHY …
New to this so I called to ask about the process of setting up for my new place. This is how our conversation went: …
They are very misleading. I was told I was going to get my gas hooked up on Tuesday and here it is Thursday and it’s still not hooked up emergency gas is more important I guess more important then having a 3 year old in a house with no gas …
New service apoyment at 7.30 am to 4 pm I can’t believe people have nothing to do all day ? They call 15 munit some time never shod up some times just live a peach of paper just leave sick of that
Called earlier this week to have service put in my name at a home I am purchasing. It turns when I called back today – that I did not need to be there. This was not what I was told when I setup my appointment, which I was told I had to be …
On Friday I had a work order but, the unit failed the gas pressure test. A repair man was immediately called. So I called National fuel to set up another work order. Somehow I had a work order already scheduled for Monday so I was very …
Setting up service was extremely frustrating. You cannot set up online, and the only method they accept for ID verification is via fax or in person which is extremely impractical when moving from out of state. I would have switched service …
I Don’t know how this company work when he read the Metter the numbers for the bill always is up when my house is empty whit no gas service.
They were supposed to turn on my gas today and call me 15 minutes prior to coming. They give you an 8 hour block of time. Well at 345 pm I called and asked if they were coming and was told they called and got a voicemail. My phone never …
We tried transferring service from a roommate that moved out to a remaining roommate. Both spoke on the phone with someone that said service was transferred.. We received no notice that the transfer didn’t happen. We were not even told that …
Update from 1 star to 4: Called back and spoke with Deja. She was so very helpful and very kind. If I had received that service the first time I called this would easily be a five star review. Thank you Deja! …
National fuel construction turned of my gas today to replace main fuel lines outside, came home from work gas is off, couldn’t shower after working a long day in the heat outside. Called number left at my door to restore my gas and they …
I overpaid this company for 6 years before I caught their mistake. It took 4 months and 17 phone calls to get my over $3,000 back. Terrible operating procedures from this monopoly.
This office is NOT open. On the door it says “closed due to Covid 19” which we all know is just an excuse not to offer in person meeting so they can save on labor. For a large corporation like National fuel to not have an employee take 5 …
National fuel has the worst customer service I have dealt with in a while. I called to get my gas turned on for a business. They asked me for my tax id number and I did not have that at the time. I called back later the same day and gave …