The service manager, James Hicks (goes by Jimmy iirc), kept the store open a little late specifically because i blew out one of my tires and needed a replacement the same day. He was professional and friendly the entire time, even though he had to stay later than expected. 💯 recommend. …
This is my first time with this company. I have to say I’m verry impressed with cutstomer service…and the quality of care they showed me . .Thanks so much NTB..!
We were heading back to Maine after visiting Ohio for my son’s graduation. We got a flat tire and when we got there they had us back on the road within a half hour.
They said they changed the tires they charged me and when I find out they have the same tires and they do not want to return the money or give me the tires that they supposedly changed
I really like this NTB the guys are really nice I didn’t even have an appointment and they worked me in and they are very knowledgeable about cars and the guy who took care of me was very honest with me and told me he would try to work me in
Screw this place and their Sinclair Rd. Location. Tried to geet their cheapest $45 tires for my 94′ Civic. They quoted me $400+. Tire discounters did it for $200. Total rip off artists.
They fixed my car and saved me money. The lady at the front desk was not friendly though. I dont think she understands the concept of ‘customer service’.
I stopped in for an inspection due rattling noise I heard. The technicians quickly diagnosed the problem and tried their best solve it in order to prevent problems. Thank you Justin and Gracie for your help today!
Absolutely awful. Constantly try to upsell anything. Staff will try to find anything wrong and charge not to fix it. Their understanding of the vehicles they are repair is extremely subpar. DO NOT GIVE THEM BUSINESS!!!
Call to make an appointment with my warranty the service person rude telling me I had to pay WITH A WARRANTY so I had received two places to call from my warranty service I called Aamco they made my appointment very pleasant needless to say …
Terrible service, needed brake calipers and told them that. Proceeded to not attempt to diagnose the problem, just replaced pads and rotors. Pad wore down in two weeks and took my car elsewhere to get fixed properly.
Prices were decent and the staff were friendly, but they definitely apply to the “at least three no’s” approach to sales. Tried to push a lot of products onto me despite me saying “no, thanks”
Came home to a deflating tire got air into hit and made it up to NTB I had to wait a little but they worked me in and got the tire and rim fixed in a pretty short time. I couldn’t be happier with their service.
Came in to get a tire sensor replaced i had no appt and “it could take a couple hrs to get to me” and they did not have what I needed in stock and alot more expensive, but had “another type”, because it would be Tuesday before getting it in …
I quite agree with Xinyu but will elaborate. The mechanics are some kind of Tolkein-esque brutes who make it quite clear that they don’t give a flying fart about you or your car. …
Went in without an appointment to fix a flat tire. They quickly found a small hole in the sidewall and sold me a new tire for a reasonable price. I was in and out within the hour.
i had an oil change done, ever since then I have not been able to open my hood of my trunk. I only recommend you going there if you are purchasing tires. They are horrible! I will never go there again for ANY type of service.
I have gone to this location several times, but I can promise I shan’t return. I went in for a routine oil change and during the “inspection” the supposed service people failed to notice that I had no coolant left in my reservoir. Four days …
Should get zero stars. Took at least an hour and a half for an oil change. Tried to pressure sell me several “mechanic in a can” products and when I refused, had a bad attitude about it. Would not recommend whatsoever! Unless you like going in for an oil change and coming out spending an extra $200.
There is a manager here that is extremely condescending towards customers which makes it difficult to keep going back here. My last stop in about $20 in quarters were stolen from my car but I couldn’t prove they were in there before I left …
Freaky blown driveshaft that floored my Honda overnight just down the road near the 71-Hudson exit. Tow truck driver recommended NTB for being fair and efficient, and they were both, as well as prompt. The following afternoon, 2 hours after …
Unfortunately NTB has fallen from graces; could just be this location, who knows. I Brought my vehicle in for an alignment to fix the steering wheel being crooked, and made sure to tell the tech to make wheel straight before performing the …
I waited a long time which is expected when you don’t have an appointment, but on top of the wait, the tech stole a FACEMASK out of my car. A facemask that has been on my face. I know exactly where it was when I gave them my car. I know for …
Silver drive location is very friendly and knowledgeable. Under staffed right now but still trying to keep up with everyone. If customers had more patience and treated the employees with respect I am sure they would be able to have more staff.
They got a new CSA and what a difference! I’ve been here a few times over the years but might be coming back for more now. Top notch customer service. Between the CSA’s that work there and have worked there , Akea Hunter is THE BEST. She …
Tried to upsell me 4 tires instead of just patching one, claimed it was at least 5 years too old but the same store had patched a tire on the other side about 1 year ago. Claimed the tires were dry rotted, which is not true. would not …
I haven’t ever had a problem with NTB before today. I referred my father there to get new tires. They ended up calling him and telling him that they couldn’t get his lug nuts off. He then told them he’ll be there shortly to look at it …
We were in Columbus for a horse show and noticed we had a bad tire …and a 2 hour drive home ( on a Sunday evening 515pm). We drove straight there to buy a new tire and have it put on. Granted , we did not call..but tostay a few extra min to help a stranded person out…nope! I dont reccomend this business!
I went to this NTB for a simple ac recharge/refill and the moment i drove my car my car away from the building i knew they did something. My steering fluid is now leaking and the system won’t hold any fluid. I know it happened there because …
This location has gone above and beyond for me. My car is 10+ years old and needed alot of work. The counter manager has anways been very honest with me and steered me true. I’ve checked his suggestions in the past with car people, and they …
People seemed nice enough. But their quotes and estimates were about half of what it actually was. Had an appointment at 10am to get a tire replaced. They didn’t finish until 2pm and made a comment about how they put me ahead of other people. 👎👎 …
I received incredible service from Will, Stephen, and Mark last week when I got a flat tire. I discovered the flat at 5pm and had to wait a long time for a repair technician to arrive. When the technician arrived and discovered that I …
Without going into details, Matt Holmes took care of a situation he was not required to resolve. Situation started off not the best, but he understood and made things right making sure customer service was first. I am thankful for this NTB location and the service I was given. I will return for future work.
Terrible Customer service. Went in for a car inspection on a used car i just bought. Was told I’d get a phone call when they finished. Came back two hours later as i was tired of waiting, turns out they finished over an hour before i came back. Front desk was very unhelpful in general
Please avoid this place at all cost. They are unprofessional. I had some body work done on my car and the body shop sent my vehicle to this place to get an alignment done. They did a really bad job on it as when I picked up the vehicle from …
Outstanding service. Had to go here because of an error made by another business when doing a tire rotation on my car. Because of the low cost of the parts, I ended up not being charged for labor. Will be going back in the future for oil changes and tire rotations.
went to this shop a couple years ago and they did a great job, pricey, but great job. So i called to see how much for a wheel alignment, and told them what i was getting fixed, they ask me to bring it in and let them look at it and maybe …
Went there ready to buy a whole new set of tires due to some pretty bad leaks. Counter guy suggested they check the tires first. Turned out all I needed was the rims polished and resealed. Saved me $$. I know where I’ll be getting my next set when I do need them now though! Great customer service!
I’ve bought tires at this place for many years and have gotten good service, But when I needed the front struts on my car replaced, they did not do a good job. They did not replace the coil springs that go with the struts, probably because …
Late Sunday afternoon, I realized I had a flat tire. After a series of unfortunate events and enough air in my tire to travel, I ended up at NTB about 5 minutes before their closing time. It was an obvious inconvenience for the staff, but I …
Be smartly advised:
This place will find things wrong with your vehicle that don’t need to be fixed. This is the second time this has happened to me. They tried to tell me …
I was travelling through with my family in our RV, and our brakes started locking up on the highway. We limped it in to the first exit, and happened upon NTB, and figured we’d see if they could fix it when they opened up in the morning. We …
very friendly staff. My car is over 100K miles so I was assuming to have a list of emissions work they would recommend in addition to my oil change, but they told me my car was in great condition! The mechanics here have always been honest and helpful during my visits. Highly recommended.
I had my car towed in because it wouldn’t start. It ended up being an issue with the starter. They replaced the starter and, on top of the diagnostic and appliance charges charged me for two hours worth of labor, a total of $176 ($88/hr) …
The staff couldn’t have been friendlier or more helpful. I was in twice in a week (once a Friday at 6pm and the other a Thursday at 6pm). They were efficient and extremely pleasant to interact with. I would recommend using this location and will definitely return, should I need. It truly was impressive.
Advised me my tie rod was seized up, my mechanic friend didn’t use much effort and took it apart. Felt like they put little to no effort into the service requested, in turn pumped the upsale of things I didn’t need. Spent less then 1/4 on …
Brought in my car 2 months ago to get my tires changed and it was excellent service. Great deals for tries and installation fees.
They told me my lugs needed replacing but I ignored it until it was too late. …
For just a conventional oil change, this place is great. I get the $19.99 offer in the mail and come work on my laptop for 45 minutes using their free wifi and coffee and I’m out the door for $24. Can’t beat that. The front desk manager was …
They were able to fit me in for replacing my tires (screw in the tire on way to work that morning) though the schedule was full and they were understaffed. Apologetic that it was the end of the day, but were friendly and helpful. No complaints. Price was what I expected, there was no upselling or anything.
Horrible service. Went in there and had to wait 20 minutes for someone to even notice me. They told me I needed a new water pump so I paid 600 dollars for it. Didn’t even fix the problem and they forgot to plug my coolant fan back in so my …
Terrible experience ordered tires online showed up to get them installed and they hadn’t been delivered from the warehouse. Matt Holmes (the Manager) took no responsibility, didn’t apologize and became aggressive blaming corporate — he …
Made an “appointment” to have new tires put on my vehicle. Called in the morning before I drove my car across town on some bad tires to make sure everything was ready to go. However when I arrived, they somehow didn’t have the tires I …
Fuzz saved my day and my tires! 5 star experience – friendly, helpful & knowledgeable staff. MAKE AN APPOINTMENT BEFORE YOU GET THERE. Seriously do not walk in, they are VERY BUSY.
Thanks Dan and Gary! Best deals on tires in the city with comparisons all over. Couldn’t have been more convenient. Not only did they have my car done before my appointment was even scheduled they helped me with a couple other things out of …
I went in for an oil change and to have my tires serviced. I was anticipating and fully prepared to have to pay for 4 new tires. Instead, the manager determined I only needed to replace 1 tire and a couple of sensors. He said my other tires were actually in good shape. They were very professional and courteous the whole time.
First of all, i walked in to the lobby to find a child just running around unsupervised and not wearing a mask. His mother had her mask under her chin. I had a noon appointment to get one flat tire switched out. It took them a full hour to …
Absurdly rude and dismissive. Willing to get you off the phone and out of the store a quickly as possibly. It is almost as if they do not even want your business.
After reading the reviews on here, I was concerned. I had already had my roommate’s car towed there in the middle of the night. (The wheel was stuck to the frame, and there was a flat tire). Here’s some notes about how the visit went: …
Went to have a new tpms sensor that I installed programmed to my vehicle and to have my tires balanced. They told me that one of the other tpms sensors was bad as well. Ok, odd timing, as the day before they all checked out, but it happens. …
Great staff. Took some time to complete my oil change, but I’d brought work with me and didn’t mind waiting. The shop is set up for safe social distancing. They even have a TV and coffee.
Staff was cursing while talking to each other in the office. A promo coupon offered an ~$60 discount but manager “could not” (or would not) work with me on it since I wanted full synthetic instead of conventional which was what the coupon …
I have to have my car repaired, a new starter installed and battery. The service person was very polite and informative. At this time I’m pleased with the service.
Highly recommend this location! Scott and his team do amazing work in a very timely manner and go above and beyond to make sure the customer is satisfied!
We didn’t have the time to wait for a tire replacement and so I decided to put on my spare and come back later. My jack wasn’t tall enough to raise the car high enough to pull off the tire and one of their employees, Ethan, saw me …
Nice experience. I gave a four because they didn’t get the tires I originally ordered and now I am getting low tire pressure. I only got the tires three weeks ago Have appointment to find out why. Service is expedient and friendly except the female who was there on 5/26. There’s the ability to schedule appointments online if necessary
Never again, at least not at this location. I set up an appointment online to have an oil change and tire rotation. The website asked if I would be waiting which I said yes. I got there promptly at 10am for my appointment, was checked in …
I have been here 3 times. Each time was an emergency. Had a nail in my tire, tried to replace all my tires even though I knew it was just the nail. After 2 days of debating fixed it and it was fine. Second time I wanted my battery replaced …
This is the best NTB! Staff was very friendly and fast. I needed 4 new tires quickly. Got me in and out. Waiting room is clean, quiet, and comfortable. I highly recommend making the drive here if you can over the other locations!
These guys awesome. They work hard and really try to help! They also know their stuff. I had my car towed and they were the only shop that was gonna get the tire changed out within a day. Really appreciated ‘Em!
Brought in my tire with a large nail to get a patch job. The manager Alex was very friendly and did the unthinkable. Didn’t charge me for the repair. As a student, saving money is always big. Thanks to NTB and Alex for top notch service.
I noticed my tire was extremely low when I got on the highway. I pulled off to call for help. By chance it was NTB’s lot I pulled into. They had a free air hose with gauge out for customer use! As I filled the low tire, a young man came out and asked if he could help. He checked and set the other 3 tires. He refused a tip.
Be careful if you’re a woman. This location used to be good but now they try to take advantage of you. My wife dropped our Fiat 500 off for an oil change this morning. This NTB location *always* uses conventional oil when they service our …
Awesome help from Gary and his crew there.
Visiting from Colorado and had an issue with P paid tires from Big O.
Call Big O and they put me through to Gary as one of their Affiliates and I went …
My wife took my vehicle to this location. The vehicle had been previously serviced at an NTB location in the Northeast of Ohio, and also because of a road hazard warranty on the tires should have covered the slow leak that was happening …
I highly recommend this location , they went above and beyond for a part that was not available until April. But they got it for me. Thats a promise they delivered on and they did excellent work. You pay a good price for quality work. This place treats you much better than your manufacturer dealer mechanic
Quick, done correctly. Can’t complain. Nothing exceptional, but they get it done right. Sometimes I believe they recommend minor issues to be repaired such as my car battery.
I went to this location in 2019 and came back today to get all four tires replaced (different vehicle) and everyone was so nice and very helpful. I’m always nervous to take my car anywhere for service because as a woman, I’ve been talked …
Schedule an appointment. Car wasn’t in the garage until 40 min later and 20 minutes later I told them to take the truck off the lift. What’s the point of an appointment?
Very steep inspection fee. And they wanted to charge me over $2,200 for new rotors, pads, and rear calipers. I called a small, local shop, who said that price was absolutely ridiculous (they quoted $800) and that I should stay away from …
We visited the Silver Dr store for my daughter in laws vehicle. Scott Popp & his staff were amazing. When I called Scott he was very detailed, knowledgeable, friendly and personable. We decided to move forward with NTB and had the vehicle …
The best!! Scott was so helpful and knowledgeable about everything I needed to know and do!! They are fast, friendly, and did a great job!! Thanks NTB!!
This was a really shockingly good experience for me, and NTB is very lucky to have Scott working at this location. I’m a 23 year old woman and I went in for a brake check, because I wasn’t sure if anything was wrong but have had a lot of …
My call was forwarded to a call center where I was booked an appointment and given a quote. When I showed up to the location I thought I booked my appointment at I was asked to come in the following morning. When I came back in I was given …
Service was friendly and relatively quick. There were some issues due to new and not fully trained staff but they seemed willing to quickly correct them and offer discounts for future service in order to make up for the inconvenience.
After hitting a piece of metal in the road and getting a flat I was fortunate enough to be close to this NTB, unfortunately when I got in I was told I needed to have an appointment, obviously I was surprised that a national tire chain has …
Excellent integration with online experience. No pressure transaction at a great price. New set of tires on very good cost.
The service manager, James Hicks (goes by Jimmy iirc), kept the store open a little late specifically because i blew out one of my tires and needed a replacement the same day. He was professional and friendly the entire time, even though he had to stay later than expected. 💯 recommend. …
Close to home
Great Service
Friendly staff
OVER PRICED!!!
Good service
Amazing place
Good service
oil change
Were not helpful
Don’t go here
Peaceful an easy
Great service
Quick service
Great staff
Very helpful!
Awesome people!
Quick & Professional Service
Convenient for Sunday service
Great customer service
It was fast , curtious.
Fast and good service
Amazing customer service!
They are rude ,and over priced
Slow service, and high prices
Very professional and honest.
Got me in and out expediently
Good work
Good food
Multiple good experiences here.
Its fine Not crowded
Oil change time before a road trip.
Quick and friendly service.
Very friendly staff!
Very friendly staff and got me in and out!
Good service, fast, and at a good price.
Bought great tires at a great price!
They delivered us great service.
Nice courteous people and the prices are fair
Friendly professional staff and the work is quality.
Very helpful. Won’t sell you something you don’t need.
In for a vehicle inspection…fellas were friendly and professional…
They were nice and very smart. Thanks a lot!
Great staff that will definitely take care of you.
Staff is always prompt and professional.
The staff is friendly and informative. Usually fast service.
They always take good of me and my family.
The people at this NTB have surprised me with their customer service on more than one occasion.
Guy at front desk smelled like booze,very unwilling to help and seemed annoyed I even walked in the door.
Great service and very good job
Quick work, fair pricing, usually plenty of available appointments.
Quick place for an oil change. Staff is very helpful.
Got my car alligned here and can’t complain. Solid work, quick finish time
Great place ,wonderful service vary happy
I only spoke with Greg, but very quickly he explained my problem and referred me to another location that had the part I needed.
Straight trash. Everybody in there weird. Get better customer service.
Great service. Techs were on point. Happy I became a customer..
Very helpful and polite
Have always had a good experience here. Quick and friendly service and no upselling.
Larry and William were so helpful and got my car done sooner than expected!
Excellent service and work. A little on the expensive side, but the electrical work I had done was top notch.
Highly Recommend.
Phil Underwood went above and beyond my expectations. Will definitely go back!
Got us in right away, Super helpful, and we got a new tire in 15 minutes!
The guy was pleasant but he tried to get me to get things done that I didn’t need and didn’t do the work I went in for he thought I didn’t know better
We were traveling through from Texas and needed some help. Grace was a super star! Thanks for all the help.
This is my first time with this company. I have to say I’m verry impressed with cutstomer service…and the quality of care they showed me . .Thanks so much NTB..!
Place has closed nextdoor to the closed Big Boy restaurant. Sad.
The guys that work here are really nice people, they helped me when I was in a pinch with a flat tire.
Techs are slow but service was nice. And yes I worked at McCarthys Tire I know slow
Very helpful staff. I recommend them if you ever need tires.
Very friendly, Alex & staff very friendly and helpful. Good job guys!
We were heading back to Maine after visiting Ohio for my son’s graduation. We got a flat tire and when we got there they had us back on the road within a half hour.
The guys here are great, the did everything they could to try to save me money.
Never had a bad experience! Always been helpful and kind to me. Keep up the good work guys
They said they changed the tires they charged me and when I find out they have the same tires and they do not want to return the money or give me the tires that they supposedly changed
Overcharging! Use electronic devices to detect the alarm without any additional checking and charge me $142.
Very quick and easy and they took good care of me on a tire patch. Thanks folks!
Very polite and honest with time frame of getting what you’re requesting done. Customer service is FANTASTIC…. That’s why I keep coming back…
I really like this NTB the guys are really nice I didn’t even have an appointment and they worked me in and they are very knowledgeable about cars and the guy who took care of me was very honest with me and told me he would try to work me in
Screw this place and their Sinclair Rd. Location. Tried to geet their cheapest $45 tires for my 94′ Civic. They quoted me $400+. Tire discounters did it for $200. Total rip off artists.
They told me my battery needed replaced. This was a brand new battery I bought less than a week before. I tested it and it was fine.
We’ve had plenty of work there here from transmission, brakes, clutch, to simple oil changes. Good staff, friendly folks. Definitely recommended!
They fixed my car and saved me money. The lady at the front desk was not friendly though. I dont think she understands the concept of ‘customer service’.
I stopped in for an inspection due rattling noise I heard. The technicians quickly diagnosed the problem and tried their best solve it in order to prevent problems. Thank you Justin and Gracie for your help today!
Absolutely awful. Constantly try to upsell anything. Staff will try to find anything wrong and charge not to fix it. Their understanding of the vehicles they are repair is extremely subpar. DO NOT GIVE THEM BUSINESS!!!
Service was fast and tires were in stock. However, tires were overinflated to 35 psi instead of 32 psi, thus tripping the car’s tire pressure light.
NTB takes care of all of our cars all the family members Vehicles we take the NTB!! They take good care of our cars and the staff is very friendly!!
They have the nerve to charge you $140 an hour and then waste 2 and 1/2 hours of MY time. Just go somewhere else.
Wouldn’t change the oil because they said it was past due for a change and they did not wanna be responsible for damaging the motor.
Great service. Helped me figure the kind of tire I needed and let me know about a rebate from a full set of tires
Fast poliite and FREE service. Took off summer tires, balanced and installed (already mounted on 2nd set of rims) my winter tires. What’s not to like?
Fixed all the problems with my truck same day and let me know any new concerns or issues. Did great work.
Staff were plots and efficient. They had my tire in stock and installed in 30 minutes. Great experience!
Call to make an appointment with my warranty the service person rude telling me I had to pay WITH A WARRANTY so I had received two places to call from my warranty service I called Aamco they made my appointment very pleasant needless to say …
Terrible service, needed brake calipers and told them that. Proceeded to not attempt to diagnose the problem, just replaced pads and rotors. Pad wore down in two weeks and took my car elsewhere to get fixed properly.
Incredibly nice and patient. 10/10 recommend. Helps me out before they were closing when they did not need to.
Prices were decent and the staff were friendly, but they definitely apply to the “at least three no’s” approach to sales. Tried to push a lot of products onto me despite me saying “no, thanks”
Came home to a deflating tire got air into hit and made it up to NTB I had to wait a little but they worked me in and got the tire and rim fixed in a pretty short time. I couldn’t be happier with their service.
Came in to get a tire sensor replaced i had no appt and “it could take a couple hrs to get to me” and they did not have what I needed in stock and alot more expensive, but had “another type”, because it would be Tuesday before getting it in …
I quite agree with Xinyu but will elaborate. The mechanics are some kind of Tolkein-esque brutes who make it quite clear that they don’t give a flying fart about you or your car. …
Went in without an appointment to fix a flat tire. They quickly found a small hole in the sidewall and sold me a new tire for a reasonable price. I was in and out within the hour.
i had an oil change done, ever since then I have not been able to open my hood of my trunk. I only recommend you going there if you are purchasing tires. They are horrible! I will never go there again for ANY type of service.
I have gone to this location several times, but I can promise I shan’t return. I went in for a routine oil change and during the “inspection” the supposed service people failed to notice that I had no coolant left in my reservoir. Four days …
Should get zero stars. Took at least an hour and a half for an oil change. Tried to pressure sell me several “mechanic in a can” products and when I refused, had a bad attitude about it. Would not recommend whatsoever! Unless you like going in for an oil change and coming out spending an extra $200.
There is a manager here that is extremely condescending towards customers which makes it difficult to keep going back here. My last stop in about $20 in quarters were stolen from my car but I couldn’t prove they were in there before I left …
Freaky blown driveshaft that floored my Honda overnight just down the road near the 71-Hudson exit. Tow truck driver recommended NTB for being fair and efficient, and they were both, as well as prompt. The following afternoon, 2 hours after …
Unfortunately NTB has fallen from graces; could just be this location, who knows. I Brought my vehicle in for an alignment to fix the steering wheel being crooked, and made sure to tell the tech to make wheel straight before performing the …
I waited a long time which is expected when you don’t have an appointment, but on top of the wait, the tech stole a FACEMASK out of my car. A facemask that has been on my face. I know exactly where it was when I gave them my car. I know for …
Silver drive location is very friendly and knowledgeable. Under staffed right now but still trying to keep up with everyone. If customers had more patience and treated the employees with respect I am sure they would be able to have more staff.
They got a new CSA and what a difference! I’ve been here a few times over the years but might be coming back for more now. Top notch customer service. Between the CSA’s that work there and have worked there , Akea Hunter is THE BEST. She …
Tried to upsell me 4 tires instead of just patching one, claimed it was at least 5 years too old but the same store had patched a tire on the other side about 1 year ago. Claimed the tires were dry rotted, which is not true. would not …
I haven’t ever had a problem with NTB before today. I referred my father there to get new tires. They ended up calling him and telling him that they couldn’t get his lug nuts off. He then told them he’ll be there shortly to look at it …
We were in Columbus for a horse show and noticed we had a bad tire …and a 2 hour drive home ( on a Sunday evening 515pm). We drove straight there to buy a new tire and have it put on. Granted , we did not call..but tostay a few extra min to help a stranded person out…nope! I dont reccomend this business!
I used to go here quite a bit a few years ago, and watched it change styles over time. It was never good, but it was affordable and average. …
I went to this NTB for a simple ac recharge/refill and the moment i drove my car my car away from the building i knew they did something. My steering fluid is now leaking and the system won’t hold any fluid. I know it happened there because …
This location has gone above and beyond for me. My car is 10+ years old and needed alot of work. The counter manager has anways been very honest with me and steered me true. I’ve checked his suggestions in the past with car people, and they …
People seemed nice enough. But their quotes and estimates were about half of what it actually was. Had an appointment at 10am to get a tire replaced. They didn’t finish until 2pm and made a comment about how they put me ahead of other people. 👎👎 …
They’re ok, but far from being great. Very slow and pricey. They’ll not be my first choice in the future.
I received incredible service from Will, Stephen, and Mark last week when I got a flat tire. I discovered the flat at 5pm and had to wait a long time for a repair technician to arrive. When the technician arrived and discovered that I …
Without going into details, Matt Holmes took care of a situation he was not required to resolve. Situation started off not the best, but he understood and made things right making sure customer service was first. I am thankful for this NTB location and the service I was given. I will return for future work.
My appointment was 8 a.m. today I didn’t get my vehicle back until 1:30 p.m. and had to call and ask about it.
Terrible Customer service. Went in for a car inspection on a used car i just bought. Was told I’d get a phone call when they finished. Came back two hours later as i was tired of waiting, turns out they finished over an hour before i came back. Front desk was very unhelpful in general
Please avoid this place at all cost. They are unprofessional. I had some body work done on my car and the body shop sent my vehicle to this place to get an alignment done. They did a really bad job on it as when I picked up the vehicle from …
Dishonest thieves. THEY WILL LIE AND OVERCHARGE YOU.
NTB looked at my car, they called and estimated around $1700. Then when I went …
Outstanding service. Had to go here because of an error made by another business when doing a tire rotation on my car. Because of the low cost of the parts, I ended up not being charged for labor. Will be going back in the future for oil changes and tire rotations.
went to this shop a couple years ago and they did a great job, pricey, but great job. So i called to see how much for a wheel alignment, and told them what i was getting fixed, they ask me to bring it in and let them look at it and maybe …
Went there ready to buy a whole new set of tires due to some pretty bad leaks. Counter guy suggested they check the tires first. Turned out all I needed was the rims polished and resealed. Saved me $$. I know where I’ll be getting my next set when I do need them now though! Great customer service!
I had no clue how to air my tires up or how much I needed and Alex came out and helped me with it! He did such a great job!
I’ve bought tires at this place for many years and have gotten good service, But when I needed the front struts on my car replaced, they did not do a good job. They did not replace the coil springs that go with the struts, probably because …
Late Sunday afternoon, I realized I had a flat tire. After a series of unfortunate events and enough air in my tire to travel, I ended up at NTB about 5 minutes before their closing time. It was an obvious inconvenience for the staff, but I …
This place is horrible!!
To keep it short…. A year ago I came in for a new set of tires and the …
Be smartly advised:
This place will find things wrong with your vehicle that don’t need to be fixed. This is the second time this has happened to me. They tried to tell me …
I was travelling through with my family in our RV, and our brakes started locking up on the highway. We limped it in to the first exit, and happened upon NTB, and figured we’d see if they could fix it when they opened up in the morning. We …
very friendly staff. My car is over 100K miles so I was assuming to have a list of emissions work they would recommend in addition to my oil change, but they told me my car was in great condition! The mechanics here have always been honest and helpful during my visits. Highly recommended.
I had my car towed in because it wouldn’t start. It ended up being an issue with the starter. They replaced the starter and, on top of the diagnostic and appliance charges charged me for two hours worth of labor, a total of $176 ($88/hr) …
The staff couldn’t have been friendlier or more helpful. I was in twice in a week (once a Friday at 6pm and the other a Thursday at 6pm). They were efficient and extremely pleasant to interact with. I would recommend using this location and will definitely return, should I need. It truly was impressive.
Advised me my tie rod was seized up, my mechanic friend didn’t use much effort and took it apart. Felt like they put little to no effort into the service requested, in turn pumped the upsale of things I didn’t need. Spent less then 1/4 on …
Brought in my car 2 months ago to get my tires changed and it was excellent service. Great deals for tries and installation fees.
They told me my lugs needed replacing but I ignored it until it was too late. …
For just a conventional oil change, this place is great. I get the $19.99 offer in the mail and come work on my laptop for 45 minutes using their free wifi and coffee and I’m out the door for $24. Can’t beat that. The front desk manager was …
They were able to fit me in for replacing my tires (screw in the tire on way to work that morning) though the schedule was full and they were understaffed. Apologetic that it was the end of the day, but were friendly and helpful. No complaints. Price was what I expected, there was no upselling or anything.
Horrible service. Went in there and had to wait 20 minutes for someone to even notice me. They told me I needed a new water pump so I paid 600 dollars for it. Didn’t even fix the problem and they forgot to plug my coolant fan back in so my …
Terrible experience ordered tires online showed up to get them installed and they hadn’t been delivered from the warehouse. Matt Holmes (the Manager) took no responsibility, didn’t apologize and became aggressive blaming corporate — he …
Made an “appointment” to have new tires put on my vehicle. Called in the morning before I drove my car across town on some bad tires to make sure everything was ready to go. However when I arrived, they somehow didn’t have the tires I …
Fuzz saved my day and my tires! 5 star experience – friendly, helpful & knowledgeable staff. MAKE AN APPOINTMENT BEFORE YOU GET THERE. Seriously do not walk in, they are VERY BUSY.
Thanks Dan and Gary! Best deals on tires in the city with comparisons all over. Couldn’t have been more convenient. Not only did they have my car done before my appointment was even scheduled they helped me with a couple other things out of …
I went in for an oil change and to have my tires serviced. I was anticipating and fully prepared to have to pay for 4 new tires. Instead, the manager determined I only needed to replace 1 tire and a couple of sensors. He said my other tires were actually in good shape. They were very professional and courteous the whole time.
First of all, i walked in to the lobby to find a child just running around unsupervised and not wearing a mask. His mother had her mask under her chin. I had a noon appointment to get one flat tire switched out. It took them a full hour to …
Absurdly rude and dismissive. Willing to get you off the phone and out of the store a quickly as possibly. It is almost as if they do not even want your business.
After reading the reviews on here, I was concerned. I had already had my roommate’s car towed there in the middle of the night. (The wheel was stuck to the frame, and there was a flat tire). Here’s some notes about how the visit went: …
Went to have a new tpms sensor that I installed programmed to my vehicle and to have my tires balanced. They told me that one of the other tpms sensors was bad as well. Ok, odd timing, as the day before they all checked out, but it happens. …
Great staff. Took some time to complete my oil change, but I’d brought work with me and didn’t mind waiting. The shop is set up for safe social distancing. They even have a TV and coffee.
Staff was cursing while talking to each other in the office. A promo coupon offered an ~$60 discount but manager “could not” (or would not) work with me on it since I wanted full synthetic instead of conventional which was what the coupon …
I try to give places the benefit of the doubt but this place earned my 1 star.
A year ago I went in to get a tire replaced. They spelled my name wrong and have …
I have to have my car repaired, a new starter installed and battery. The service person was very polite and informative. At this time I’m pleased with the service.
Highly recommend this location! Scott and his team do amazing work in a very timely manner and go above and beyond to make sure the customer is satisfied!
We didn’t have the time to wait for a tire replacement and so I decided to put on my spare and come back later. My jack wasn’t tall enough to raise the car high enough to pull off the tire and one of their employees, Ethan, saw me …
Scott and his team were knowledgeable and very helpful prices were fair would recommend them to work on any of my cars any time
I brought my car here for a battery replacement, and now my car will not even start. …
Nice experience. I gave a four because they didn’t get the tires I originally ordered and now I am getting low tire pressure. I only got the tires three weeks ago Have appointment to find out why. Service is expedient and friendly except the female who was there on 5/26. There’s the ability to schedule appointments online if necessary
Never again, at least not at this location. I set up an appointment online to have an oil change and tire rotation. The website asked if I would be waiting which I said yes. I got there promptly at 10am for my appointment, was checked in …
I have been here 3 times. Each time was an emergency. Had a nail in my tire, tried to replace all my tires even though I knew it was just the nail. After 2 days of debating fixed it and it was fine. Second time I wanted my battery replaced …
This is the best NTB! Staff was very friendly and fast. I needed 4 new tires quickly. Got me in and out. Waiting room is clean, quiet, and comfortable. I highly recommend making the drive here if you can over the other locations!
These guys awesome. They work hard and really try to help! They also know their stuff. I had my car towed and they were the only shop that was gonna get the tire changed out within a day. Really appreciated ‘Em!
Brought in my tire with a large nail to get a patch job. The manager Alex was very friendly and did the unthinkable. Didn’t charge me for the repair. As a student, saving money is always big. Thanks to NTB and Alex for top notch service.
I noticed my tire was extremely low when I got on the highway. I pulled off to call for help. By chance it was NTB’s lot I pulled into. They had a free air hose with gauge out for customer use! As I filled the low tire, a young man came out and asked if he could help. He checked and set the other 3 tires. He refused a tip.
Be careful if you’re a woman. This location used to be good but now they try to take advantage of you. My wife dropped our Fiat 500 off for an oil change this morning. This NTB location *always* uses conventional oil when they service our …
Awesome help from Gary and his crew there.
Visiting from Colorado and had an issue with P paid tires from Big O.
Call Big O and they put me through to Gary as one of their Affiliates and I went …
My wife took my vehicle to this location. The vehicle had been previously serviced at an NTB location in the Northeast of Ohio, and also because of a road hazard warranty on the tires should have covered the slow leak that was happening …
I highly recommend this location , they went above and beyond for a part that was not available until April. But they got it for me. Thats a promise they delivered on and they did excellent work. You pay a good price for quality work. This place treats you much better than your manufacturer dealer mechanic
The new management is great. I didn’t leave thinking I paid for a repair o didn’t receive.
Nice people..No harassment about a dang coupon!! Thanks!! Close to Lowes and Aldi’s
Quick, done correctly. Can’t complain. Nothing exceptional, but they get it done right. Sometimes I believe they recommend minor issues to be repaired such as my car battery.
I went to this location in 2019 and came back today to get all four tires replaced (different vehicle) and everyone was so nice and very helpful. I’m always nervous to take my car anywhere for service because as a woman, I’ve been talked …
Schedule an appointment. Car wasn’t in the garage until 40 min later and 20 minutes later I told them to take the truck off the lift. What’s the point of an appointment?
Very steep inspection fee. And they wanted to charge me over $2,200 for new rotors, pads, and rear calipers. I called a small, local shop, who said that price was absolutely ridiculous (they quoted $800) and that I should stay away from …
We visited the Silver Dr store for my daughter in laws vehicle. Scott Popp & his staff were amazing. When I called Scott he was very detailed, knowledgeable, friendly and personable. We decided to move forward with NTB and had the vehicle …
The best!! Scott was so helpful and knowledgeable about everything I needed to know and do!! They are fast, friendly, and did a great job!! Thanks NTB!!
Friendly & honest staff, they were able to repair my punctured tire quickly. I highly recommend this location & I’ll be back when I need service!
This was a really shockingly good experience for me, and NTB is very lucky to have Scott working at this location. I’m a 23 year old woman and I went in for a brake check, because I wasn’t sure if anything was wrong but have had a lot of …
My call was forwarded to a call center where I was booked an appointment and given a quote. When I showed up to the location I thought I booked my appointment at I was asked to come in the following morning. When I came back in I was given …
Service was friendly and relatively quick. There were some issues due to new and not fully trained staff but they seemed willing to quickly correct them and offer discounts for future service in order to make up for the inconvenience.
They did a great job! My tire was going flat from a nail that was in it and they were able to fix it very fast!
After hitting a piece of metal in the road and getting a flat I was fortunate enough to be close to this NTB, unfortunately when I got in I was told I needed to have an appointment, obviously I was surprised that a national tire chain has …