Nation’s Home Infusion is a licensed pharmacy that provides a comprehensive range of therapies including antimicrobials, total parenteral nutrition … See more
I called the customer service Dept Jessica and she is so rude. I work for a healthcare organization and called regarding a customer and she was aweful. Trust me, no details needed. Call and see for yourself.
Extremely rude person that picks up the phone! Will not do any business here. A place that services elderly and disabled people should not hire such rude employees.
I have called this company 3 times and left 3 messages because the oxygen indicator is not working. No response for 3 days. . . . to be continued. Medicare should get their $$ back
No idea how these guys stay in business. Been trying to get them to replace some durable equipment but they don’t answer the phone or return calls. This has been going on for 2 weeks.
What a nightmare. The only number I had was menu driven and the menu didn’t address my needs and didn”t let you go to an operater or leave a message. When i finally found? number they transfered me to machine that said I would get a call …
Worst Customer Service ever. I waited 6 weeks for an issue to be resolved and I had to call back both times. After being told they called me back and left me a message (which I have proof that I never received) they fixed my issue and then …
I actually had a very pleasant experience with this company. Delivery was when they said for both items as I requested. I would definitely use them in the future. Thank you. …
I’m on the phone looking for a new supplier now . This was the worst customer relations I’ve experienced in awhile. The staff whom delivered were extremely unprofessional. Just one person . The other was very kind. The subpar equipment is …
I don’t like the fact that they control the settings of my machine. I called two months ago so the therapist would change settings on my bipap and no one has call me back. Everytime I called they transfer me to a VM. The receptionist is …
The receptionist is nice but it stops there. The director of nursing finally cashed back hours after I was told she would, then proceeded to provide inaccurate information along with no solution to our issue. There is a complete disregard for details or patient well being. STAY AWAY!!!!
Extremely rude on the phone. Unreliable delivery. Worst customer service experience ever. Would give zero stars if I could. Kaiser Insurance required we use them, otherwise we would avoid them like the plague. Hopefully word gets around so …
Physical Therapy requested that I need a Wheelchair due to me falling all the time.! Nations LLC contacted me by phone to set up a time to deliver my Wheelchair. It was deliver couple days later. Great service and very professional staff! Definitely would recommend them!
My mother was discharged from rehab over a week ago. The social worker ordered a wheelchair to be delivered the day after her discharge home. It is now over 1.5 weeks and we have still not received the wheelchair. The company keeps …
Yikes. This place was supposed to deliver my husband’s oxygen. I called at 8:30 am to confirm delivery and they told me it would arrive between 12 and 3. At 3 pm they told me they’re not in network, sent the case back to the case manager …
Customer service department lacks basic customer service skills. No greeting, no returned phone calls. Not sure what “commitment to excellence” they are referencing on their website. Are they even interested in doing business with …
Nations Health Care should stop selling respiratory and durable goods to customers. The fact that they remain in business is almost criminal. I wish that I was able to make an informed decision about using them for my own wheelchair needs …
Nations Health Care has been extremely nice to deal with. They are always professional, courteous and capable. They have been supplying my daughter’s trach supplies for over 2 years and if I have a problem, they are quick to correct it. …
They don’t pick up the phone they can’t tell you when they’re coming and they never show up. If anything happens I will use these reviews for a lawsuit.
I have nothing to complain about. They answered the phone, and gave me an estimated time of arrival. The driver called when he was 40 minutes away. He explained how to use everything. …
The worst place. If you want your loved ones to die then you can go here. No regard for patient. They didn’t update my moms prescription until 3 months after I inquired about it. The therapist’s have no clue about what’s going on. They sent …
Billing and communication are not managed properly. I spent (wasted) much time trying to clarify billing / charge / payment. It seems like their finance system doesn’t update when payments are made and invoices are continued to be sent (I ended up making over-payment).
I have been calling this company endlessly; to no avail. No one answers the phone, no matter what time of day you call. In addition, they continuously send bills that have already been paid by my insurance company. …
This place is ridiculous. Orders get messed up all the time. They tell you they will call you back and never do. If you want a loved one to die then definitely use this company. My mother has a trach and needs canulas. They tell me a week …
Customer service needs improvement
Whoa!!! Lady who answers phone is short in her answers and just rude!!!
Always had a great experience with them.
Always accurate and timely, these folks have been professional in every encounter. Knowledgeable when I needed it. Would recommend.
No one ever picks up the phone; maybe time to find a new supplier
I called the customer service Dept Jessica and she is so rude. I work for a healthcare organization and called regarding a customer and she was aweful. Trust me, no details needed. Call and see for yourself.
We’ve been using them for close to a year now for oxygen delivery and they’ve been great
Extremely rude person that picks up the phone! Will not do any business here. A place that services elderly and disabled people should not hire such rude employees.
The WORST medical supply company to deal with. My wife uses Quality and has zero issues I have been almost 2 months trying to get CPAP supplies.
I have called this company 3 times and left 3 messages because the oxygen indicator is not working. No response for 3 days. . . . to be continued. Medicare should get their $$ back
Great service and very friendly staff!!
No idea how these guys stay in business. Been trying to get them to replace some durable equipment but they don’t answer the phone or return calls. This has been going on for 2 weeks.
I wish I could give them 0 stars!!
The answering machine says someone will call you back within 48 hours. 5 days …
What a nightmare. The only number I had was menu driven and the menu didn’t address my needs and didn”t let you go to an operater or leave a message. When i finally found? number they transfered me to machine that said I would get a call …
Worst Customer Service ever. I waited 6 weeks for an issue to be resolved and I had to call back both times. After being told they called me back and left me a message (which I have proof that I never received) they fixed my issue and then …
I actually had a very pleasant experience with this company. Delivery was when they said for both items as I requested. I would definitely use them in the future. Thank you. …
I’m on the phone looking for a new supplier now . This was the worst customer relations I’ve experienced in awhile. The staff whom delivered were extremely unprofessional. Just one person . The other was very kind. The subpar equipment is …
I don’t like the fact that they control the settings of my machine. I called two months ago so the therapist would change settings on my bipap and no one has call me back. Everytime I called they transfer me to a VM. The receptionist is …
The receptionist is nice but it stops there. The director of nursing finally cashed back hours after I was told she would, then proceeded to provide inaccurate information along with no solution to our issue. There is a complete disregard for details or patient well being. STAY AWAY!!!!
Extremely rude on the phone. Unreliable delivery. Worst customer service experience ever. Would give zero stars if I could. Kaiser Insurance required we use them, otherwise we would avoid them like the plague. Hopefully word gets around so …
Physical Therapy requested that I need a Wheelchair due to me falling all the time.! Nations LLC contacted me by phone to set up a time to deliver my Wheelchair. It was deliver couple days later. Great service and very professional staff! Definitely would recommend them!
My mother was discharged from rehab over a week ago. The social worker ordered a wheelchair to be delivered the day after her discharge home. It is now over 1.5 weeks and we have still not received the wheelchair. The company keeps …
Yikes. This place was supposed to deliver my husband’s oxygen. I called at 8:30 am to confirm delivery and they told me it would arrive between 12 and 3. At 3 pm they told me they’re not in network, sent the case back to the case manager …
Customer service department lacks basic customer service skills. No greeting, no returned phone calls. Not sure what “commitment to excellence” they are referencing on their website. Are they even interested in doing business with …
Nations Health Care should stop selling respiratory and durable goods to customers. The fact that they remain in business is almost criminal. I wish that I was able to make an informed decision about using them for my own wheelchair needs …
Nations Health Care has been extremely nice to deal with. They are always professional, courteous and capable. They have been supplying my daughter’s trach supplies for over 2 years and if I have a problem, they are quick to correct it. …
They don’t pick up the phone they can’t tell you when they’re coming and they never show up. If anything happens I will use these reviews for a lawsuit.
I have nothing to complain about. They answered the phone, and gave me an estimated time of arrival. The driver called when he was 40 minutes away. He explained how to use everything. …
The worst place. If you want your loved ones to die then you can go here. No regard for patient. They didn’t update my moms prescription until 3 months after I inquired about it. The therapist’s have no clue about what’s going on. They sent …
Billing and communication are not managed properly. I spent (wasted) much time trying to clarify billing / charge / payment. It seems like their finance system doesn’t update when payments are made and invoices are continued to be sent (I ended up making over-payment).
I have been calling this company endlessly; to no avail. No one answers the phone, no matter what time of day you call. In addition, they continuously send bills that have already been paid by my insurance company. …
This place is ridiculous. Orders get messed up all the time. They tell you they will call you back and never do. If you want a loved one to die then definitely use this company. My mother has a trach and needs canulas. They tell me a week …