Natural Image Skin Center

Natural Image Skin Center

Advanced General, Pediatric, Cosmetic and Surgical Dermatology

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Natural Image Skin Center Reviews ( 118 )

  1. I am very pleased with Natural Image Skin Center. I see CRISTIN KELLY MPAS, PA-C and she is the best. When I arrived I updated paperwork and before I could sit back down they took me right in. Thankfully, I did not have to wait for Cristin …

  2. The entire staff at natural image skin center is incredibly nice and helpful. I went for a cosmetic procedure for bumps under my eyes that had been bothering me for 20 years. I had no idea that there was a procedure that could help, and how easy it would be. Very happy with the results.

  3. The doctors and staff at Natural Image Skin Center are very dedicated to their patients. My family and I are patients and really appreciate the friendly staff, beautiful office, on time service and time the doctors afford us when during our …

  4. A good dermatologist is hard to find! My husband and I have been seeing Dr. Russo for several years. We absolutely love her! She’s thorough, efficient and listens. We have referred friends and family to her several times. The office is …

  5. Could not be more pleased with how they handled my 8 year old needing something removed. Not only will I bring my son back but I will also start going there myself! Thank you!

  6. If I could give zero stars I would do that for their incompetent office staff. At 8:04am I booked an appointment for tomorrow at 5pm. They called me hours later to confirm a time I didn’t book, so they were going to make me wait longer …

  7. I have wasted thousands of dollars at this place only for them to make my acne worse. Don’t go here. They do not help AT ALL.

  8. I had my daughter to be seen in this office, seen by a PA, did not even fully assess my daughter, p rescribe a very expensive medications. Called the office for any generic, took a month to resolve the issue. What a waste of time and money😠😡😡 …

  9. Dr. Rocca was absolutely wonderful. Excellent bedside manner, and was able to give me the perfect look, while being conservative and making me look natural. Highly recommend!!!

  10. My entire family comes here and loves it
    Dr. Rocca is great, I moved almost 2 hours away and tried switching derms but now I just make the trip because I haven’t found a place a thorough or with staff that compares to this place!

  11. Went for skin cancer screening. Left feeling awful about my veins, “acne” etc. Has a few abnormal cells…called to make an appointment was told I could only see the PA. When I explained first experience with her wasn’t good, they have me …

  12. Making an appointment is impossible!! Called 4 times and at this moment , on the 4th call, I am still on hold!!!!!! Ridiculous!!! They obviously know about their long hold times because the message you get is ” to text if you don’t want to wait on hold.” To think, we pay top dollar for these Doctors and get treatment like this ugh!!!!

  13. My son went to Ms. Russo for skin tags on his forehead. When we went to the 1st appointment, he had a few pimples. She prescribed him epiduo forte topical. He began using this topical. After 1 month of using it, he broke out extremely bad. …

  14. I used to have one of the worst cases of eczema until I came here. Cleared me up in less than a week! Staff is incredibly kind!! I recommend everyone to them. They’re the best, hands down!

  15. Although I have extreme confidence in Dr.Nervi I am very disappointed with the administrative practices of this office. I left several voice messages to get results of a recent blemish on my leg. This is a constant problem with this office. …

  16. My experience here was extremely exceptional. Super friendly staff and a smoothly ran organization. I would recommend Natural Ski Care to anyone the is looking for the utmost professional care.

  17. I went here 5 times because I had extreme redness and dryness on my right side of my face and thought they could give me a cream to make it calm down. I should’ve known when the doctor asked if it was because I talked on the phone holding …

  18. Stay away if you have anything other than acne. Noone has a clue what they are doing. Never does a doctor do the skin exams, which is not good practice. This place should be avoided at all costs for your own health. This is the first review …

  19. Called here twice during office hours and got voicemail both times. Left two messages (per the message request) asking for a call back to make an appointment. Several days ago. Since no one ever called back I have to assume they just don’t …

  20. I had the pleasure of having a hydro facial at Natural Skin Image. Their aesthetician Amanda was AMAZING! She not only gave me the best facial I’ve ever had, she taught me so much about my skin and how to really care for it! I recommend Amanda to everyone!

  21. I was able to get an appointment for my 93yr old grandfather with Dr. Nervi. I had heard he had worked several years at a veterans hospital with diagnosing skin cancers and treating them. He was very informative and answered any questions …

  22. I have been seen by Doctor Rocca for two years now. I must say a few of these reviews are questionable and raised an eyebrow in the very least.
    With that being said I see doctor Rocca for skin checks and I can tell you …

  23. I called to make a first time appointment. I was on hold for 10 minutes. Then someone else picked up the phone and asked me what I needed. When I let her know an appointment, she starting rattling off times for the next next, not even …

  24. From reception to the doctors, this place is phenomenal. I have always had the best experience here for both medical and cosmetic services. Everything is top notch. I highly recommend for anyone looking for a new dermatologist!

  25. Phone skills lack.. I had to call back the office to confirm which location I was going to and the women said in a rude tone ” like I said earlier… Livingston at 3:10pm. ” and hung up the phone.. I don’t understand why I was talked to in …

  26. Never had a bad experience here! The staff is very friendly and willing to talk through any concerns or issues with you. PA Elise is awesome! Book ahead because they often book out quick

  27. Would honestly give them 0 stars. My second appointment with them, around a year ago, I showed up and they told me if was a different day. I was more than positive it was that day because I always write down my appointments when given to …

  28. I’m unhappy with my experience with this dermatologist. For my entire visit, the physicians assistant who I saw was trying to sell me expensive laser treatments that I could not afford. The staff were, however, very friendly. They promised …

  29. I have been been to natural skin image center several times in the past few years for both preventive care and other services. The doctors and the staff are friendly, thorough, and professional. Whether you go there for a necessary medical reason or some skin pampering, you won’t be disappointed.

  30. Love Rocca, Kathleen Carbon and all the staff at Natural Image Skin Center. They are compassionate and all very friendly. When calling for an appointment the staff will always do their best to try and get them an appointment. Very clean, organized and spacious office!

  31. Great experience. The entire staff is extremely polite and helpful. Alyse Russo is very helpful, and a stud with the needle. The office is super clean and provides a welcoming feel.

  32. I have seen both Dr. Rocca and Kathleen Carbon, PA for my severe acne. I am extremely pleased with the outcome. This practice is very well run. The staff are all really pleasant and professional, and I’ve never been kept waiting for …

  33. I absolutely love this place! Everyone is so wonderful and professional! I personally see Alyse Russo for my botox and filler. She is AMAZING at what she does. Not only is her work impeccable but, she is so caring and all around wonderful person!

  34. This was hard to give a negative review since I like my PA, Alyse Russo but the receptionist was rude and non accommodating. I go every six months. Was just there and the next day I got poison ivy. Tried to treat it myself but has gotten …

  35. Since a young age, I have always been seen by Dr. Nervi and Dr. Rocca. They are absolutely the best doctors and are the only individuals I entrust with my skin. Their kind-hearted nature and expertise show in every visit, and I have always been satisfied and confident leaving their office.

  36. I’ve always been pleased with Dr. Rocco. She was confident that her recommended treatment for my acne would help and it did. I’ve struggled for decades with my acne and her treatment plan worked. Only problem is that she’s not in network with my insurance so it’s pricey. Otherwise, she’s very friendly, knowledgeable and helpful.

  37. Cannot express enough how happy I am with this practice. Dr Rocca has been treating me for years. She is the first Dermatologist I’ve seen who genuinely took interest in helping me. The whole staff is wonderful. Everyone always makes you feel welcome.

  38. Dr. Rocca is the best there is. She takes her time, explains everything to you, is caring and has great bed side manner. The office staff could be a little more efficient with getting medications submitted to the pharmacy but Dr. Rocca is phenomenal.

  39. Alyse is by far one of the most professional, caring and knowledgeable practitioners that I have ever seen. Knowing that I was very nervous about my procedure, she took the time to make me comfortable and made sure to tell me what exactly …

  40. I have been coming in since Jan and I have never had a bad experience. I rarely wait, seen quickly, make appointments on my way out….quick and easy! I was surprised to read the negative reviews. Cristin is great!

  41. 5 stars , I saw Jenna McMahon for my facial, hydra facial. She was so nice. She took her time and really gave the best customer service. I appreciate when I can go somewhere and really relax. It’s in a dermatologist office, but it was a …

  42. I’ve been stuggling with my acne for about 11 years and have came to this office for about 6-7 years. I’ve worked with pretty much every doctor here and none of them have been able to help me. After spending tons of money each appointment, …

  43. The staff here has been great in the past, I usually don’t have any issues, but today was different. I had an appointment for 10:20 AM, arrived at 10:12. The waiting room had about 7 people waiting, no seats available, WTH? I had to, of …

  44. Dr. Nervi is amazing! He let’s you know exactly what he is doing and why is doing it. Answers all my questions and concerns. Clean office and friendly staff. Never had to wait long to be seen.

  45. This review is for Dr. Nervi, what an amazing Doctor!!! I was a new patient and this was my first time to see a dermatologist. I had the best visit. The appointment process was great. I called and got an appointment right away. The office …

  46. I got a facial from Cassidy over the weekend, and it was a great experience from start to finish. From the moment i entered the office Cassidy was so friendly, welcoming and efficient. Cassidy was very professional during my facial and …

  47. I’ve been to the Hackettstown office multiple times. I saw Dr. Nervi for the first time at my last visit and have nothing but good things to say. He was friendly, helpful and took his time, answering all my questions. Ladies at reception were all very friendly and helpful!! Great Practice!!

  48. If you have family as patients here this office will call them instead of you and then cancel your appointment because you never confirmed it, when in reality they never actually contacted the number you have on file AND didn’t tell the …

  49. I have been coming to Natural Image Skin Center in Hackettstown for years. The office is clean, the staff is beyond wonderful and you do not end up waiting forever to be seen. In the past I have seen Dr. Nervi, who is extremely thorough, …

  50. I’ve seen almost every medical provider there and they are all great! Dr Rocca is incredibly thorough, Cristin Kelly is very professional and Alyse Russo is my main provider. I cannot say enough good things about her! She knows her stuff! I …

  51. Highly recommend!! The staff are all so friendly and every provider I’ve seen have amazing bedside manners. I’ve been here for both cosmetic and medical reasons, and the providers are always so willing to answer my questions and work with …

  52. I had a skin abnormality appear overnight . I called to schedule an appt and was seen that day! Everyone at the office is very welcoming and easy to talk to . The PA calmed my nerves and painlessly removed it. Would highly recommend to anyone!

  53. Would and should give them less stars. Was referred there for an elderly relatives skin care. The date of the appointment we arrive and are barely greeted by the nasty attitude of the young girl working behind the check in desk. My relative …

  54. I saw Alyse Russo for a lip filler appointment. I have always hated the way my lips looked. I couldn’t wear lipsticks because of how “wrinkled” they looked and I’m only 29! I saw Alyse who made me feel very comfortable and her injection …

  55. This place had a good reputation but has gone down hill over the last 2 years. Seems like they double book and make people wait in waiting room for up to 30 mins and then rush through exam in less than 10 minutes. Something is wrong here. Will never go again.

  56. Doctor Steven was funny and professional. What I would like to see is when you pay/ check out that they give you a paper with follow up care for skin frozen and anything cut out . Just like ALOT of other specialists give when you leave in …

  57. Dr. Rocca is very caring and extremely thorough with her diagnoses; same for the PA (I think it was Cristin). The support staff (front desk folks, etc) seem very driven to get patients in and out as quickly as possible and can be a little …

  58. Always an easy experience. Dr. Nervi is thorough and professional. I have had a lot of procedures in the office and they have always gone smoothly. The entire staff is always very helpful.

  59. I’ve been going to this dermatologist for a few years now but recently it has gone downhill. Had to call multiple times to get a reservation because they just hung up. When I finally was scheduled in the whole process was disorganized. Had …

  60. I recently brought my 4 year old son in for a rash that broke out on his hands and arms. From booking the appointment to the actual visit everything was exceptional. The staff was pleasant, the appointment moved along in a timely manner and …

  61. I saw Alyse for a rash on the top of my head. She was very kind, patient, understanding and very thorough in her assessment of what it was and the best treatment plan for it. And the rest of the staff there is fantastic as well! I highly recommend Alyse and Natural Image Skin Center!

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