I contacted the quick pass office yesterday and spoke with Shauna Griffin she was magnificent she had great customer service. She went above and beyond and educated me on how to pay online. We need more customer service reps like her. Way to go!!!!!!!!!!!!!
Waited 45 min for a CSR never answered, eat my breakfast and completed a household chore and then hung up. I will stay a by mail user. Customer service is non existent.
Freaking pseudo-government agency, who can’t determine their head from their butt, full of incompetent employees. Tried to charge $45 additional dollars for a check THEY held for over 3 weeks. Couldn’t get it fix in the phone (7 calls), …
NC Quick Pass surreptitiously charged me a $31 late fee for a few weeks on (3) 0.88 cent passes plus an extra $6 convenience fee to charge me said late fee. Will never be using the tolls or giving them my money again. Not at ALL worth the …
Absolute crooks. Mistakenly went through a toll, took the next exit out. They sent the bill for less than a dollar to my parents’ house, which got lost in a pile of mail. Next thing I know, NC tacks on tons of fees until the bill is over …
They have an absolutely terrible system. My toll account replenishes for $300 when it gets low. I have more tolls in one month and all of sudden the replenish amount is $1000. I have to call every so often and complain about this and bring …
Called number listed online and got the run around with “great” offers. 1st for medical alert, 2nd for direct TV and 3rd to win $100. Hung up. Sent a request for a good number or a call back on the website and got ano email back saying …
Tried unsuccessfully many times to log in with correct info (tag etc…) couldn’t log in so of course as with most anything government related it’s incompetent, and then the steal an additional $31 in fees for a $3 bill. Just a bunch of money grubbing thieves.
Awful people, awful customer service. Only a matter of time before a lawsuit is brought to them for their shady practices and these “fines” than can turn a $1 toll into a $200 fiasco. Avoid the toll road at all cost- no pun intended. Write …
Stay off the toll road and save yourself the hassel. This office conveniently did not deposit my $2.11 toll check and now I have $43 in fees and civil penalties.
I would go negative stars if I could. DO NOT EVER DRIVE A NC TOLL ROAD UNLESS YOU WANT TO PAY ASTRONOMICAL FEES TO DO SO. This organization is absolutely criminal. I just had to pay over $100 in “fees” for a TOTAL of $14.00 in tolls. …
I recently visited your office in Morrisville to obtain a Quick Pass. As a new resident of NC, I was very pleasantly surprised by the efficient, courteous and friendly staff. I was met at the door, escorted to a table and was given …
I wish there was a -5 stars that I can give to this company thats how much scam they are. They said I have a balance of $44 since it was just $1 from may of 2018 and that they send me the invoice by mail which I’ve never received, probably …
Had an issue with my license plate being confused for another one. Called & luckily got Ronda, she was awesome. If you call there hope you get her. She knew exactly what to do, and how to do it. She researched what she needed to do, and came back with a long term solution. Good job Ronda!
NC Quick Pass had been sending invoices to an address that was more than 3.5 years old, even though the NC DMV has had current information since our last move. After successfully disputing late charges once, which required sending in a …
I’ve been charged over $30 dollars in fees for a supposed toll charge that I don’t even recall ever making as I’ve moved from the area last year. I can’t even receive an orignal bill although this has been requested. Nc quick pass has also …
THIS PLACE HAS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!! FOR MONTHS I HAVE BEEN TRYING TO GET SOMEONE ON THE PHONE TO PAY MY TOLL BILL AND NOBODY AT ALL HAS ANSWERED THIS PHONE. THEY DO NOT EVEN HAVE AN AUTOMATIC PHONE SYSTEM …
So I used this toll road since it been open and have a transponder but still getting charged like I don’t have one, now up to 30 dollars extra in fees. Called several times been on hold for an hour each time, still haven’t talked to anyone…..
a $2 toll turned into $49 after fees for not paying immediately, (4 months).
literal highway robbery. Take regular roads or you might be signing over your mortgage after a few unpaid invoices,
This toll company must be managed by clowns! Some how $2 dollar toll has turned into $45. I will never ever pay this amount and will let them continue sending me letter till they have spent hundreds in postal fees!! In fact i will never visit North Carolina again.
Called in online to dispute charges. I had paid the invoice the night before in good faith, and to avoid any escalations that others seem to comment happen quite fast. They simply told me that they cannot help with an invoice that is …
I had the pleasure of speaking with Tanya on 10/4 around 1:40pm and she was a delight. She helped with a bill that I received, that had a large fee on it and this was the first notice that I had received, b/c they had the incorrect address …
System/Tools DO NOT WORK with DMV system!! My ex-husband signed over my title to me years ago, and I’ve updated DMV and told NC quick pass that my vehicle shouldn’t be linked to his cars anymore and their system still hasn’t updated the …
Call center employees are courteous and professional but the org. itself is clearly broken on some level and seems to serve mostly as a way for the state govt. to bleed extra money from drivers. BS fees, bills that would have to be …
They were not able to provide details of how they came up with the magic total of $44.60 on my account which I ALREADY PAID. She said for me to go online and try myself. Their website is horrendous. Their invoices don’t give dates of when …
Me and my husband have not had a very good experience with North Carolina tolling system. Riico was the operator that I spoke with and he was very professional and kind. Answered all my questions and was very patient. I did give him a hard …
Idiots in accounting not even worth a star but I had to pick something to write this. I Was billed on 6/11/16 for a 5/7/16 bill of 93 cents. I waited for the bill because I wanted mail it as soon as I got it. I mailed it the next mailing …
When I finally GOT a telephone representative, she was polite, efficient and helpful. Before that, however, the website is terrible, responds poorly, and is devoid of a large part of the information that I needed; similarly, when one calls …
So I received a bill in the mail for a toll, but I wasn’t driving. However I owned the vehicle. I called last April and they said that there was nothing they could do because there was a registration block placed on my vehicle. I asked that …
Their online and call in payment methods are terrible. The website will not accept my invoice number/zip code combination, and their call-in IVR just stalls when attempting to pull up my invoice in their system. Certainly not worth wasting my time on in order to pay a $.78 bill.
It is convenient but why should people on the outer skirts have to pay for a more accessible and efficient means to work, stores, etc. Im just saying if your address is in a typical toll zone residents should receive a discount. Also, if im …
I needed help with my quick pass and payment. Rosalyn was very helpful in getting it taken care of with patience and knowledge. She was empathetic to my situation and gave me the information I needed to resolve my issue. (I do not work there nor do I have any affiliation) Thank you for bringing back exemplary customer service!
Fantastic service ,I need to pay balance toll.but return license plate number to DMV one year before.i don’t know how much to pay ,so talk to the customer service they found details, I request them to remove fees because I moved to MD. I …
QUICKPASS charged me $0.88 for a toll that wasn’t mine! They used an old picture of my vehicle from a toll I did use & sent me the same one and said I went through the toll at 3 am! I was home in bed! I paid it but repeatedly disputed the …
Awful company, rip off tolls, possibly even worse customer service than Time Warner Cable. I was told I would be called back, the rep would not even confirm what number she would have her manager call me on, was hung up on twice, the first …
I find the signage to avoid toll roads confusing and they need to put better signage so that people can avoid these roads. Thank you Republicans for be the Toll roads, LOL
One star is 100% to generous a rating for this agency. Civil penalties, exorbitant late fees, completely ridiculous “rules” that make no sense are not inline with other toll collection agencies in the country. Why is this? Simple, to make …
My life is complicated enough. Why do you need to add to that? I go out of my way to avoid these cheap tolls. Why? Because I have to make another bill payment that is sent by mail. I often miss the due date because it isn’t high on my …
These guys are a joke. Autopayment always seems to get deleted once or twice a year. They get their fees and make money. $6 processing fee? For an automated system. Someone needs to open an investigation into this scam.
My PA EZYPASS got canceled so I obtained a NC Quick Pass. The process was fairly easy. Had to wait 2 weeks + for the transponder. It was the same size as the PA transponder, so it just pressed on the windshield.
I had called in to pay bill 5 months ago: was told everything was kosher at that time. Now 5 months later (after moving) I get a bill for 44$. Also, reading some of the 5-star reviews, does anyone else think they sound completely scripted? …
What a joke this is. They went to all the trouble to bill me for $3.18. Saw no signs on the road indicating tolls were being charged. Politicians get your money any way they can, legal or not. Have to rate at least 1 star before you can post. That’s a joke as well.
I was billed for a credit balance. Yes, a credit balance caused the computer billing system to somehow generate an invoice back in September of 2015. I contacted customer service, we agreed to zero out my account, and I thought that was …
$6 late fee on a single .88cent toll. This was someone else driving my car and I thought they tacked it on to next years car registration and taxes if less than 5 dollars in tolls were accrued. This is why I never use this road, will never …
They are very unorganized!! You have to wait for the tolls is updated before they can regulate a bill. And they said it can take up to thirty days and by then they are kicking out late fees. And they are not always sure when the bill will …
Had a great experience today with NC Quick Pass customer service. Ronda answered my questions with knowledge and courtesy and straightened out the problem with our account. I greatly appreciated her help. It gave me peace of mind for our …
This is quite possibly the most user unfriendly website that exist. I can’t add a car, I can’t submit a dispute about an invoice. There’s not communication option other than monthly so if there’s a problem, you accrue fees and overcharges. …
8/24- went through an area that said it had a toll, so I got out my wallet anticipating a toll booth. Never saw one.
9/24- supposedly an invoice was created for $1.20 for being on that road. …
Transponder number listed online but doesn’t show what vehicle it’s for. Also…. No one ever answers the phone….. Ever….. Tried about a dozen times over the last month. On hold 20-45 minutes each time with no answer.
Received bill for $4.50 filed claim because I haven’t been in NC in years. Received second bill so I paid it just to make it go away. Then three days later received letter telling me that my claim was resolved no payment due. Oh well it …
Customer service via their phone menu is a dead end. Literally. After navigating several menu pages, it ends with “this phone number is not in service”. Customer service via their website is also a dead end. Couldn’t even log in. I’m …
DONT USE THIS ROAD AT ALL COST THEY TAKE YOUR MONEY!!! BAD PEOPLE!!Really no star for this company. I dont think there has been any worse costumer services. I went to pay my tag registration and it had a hold on it from NC tolls. I knew …
Roy Cooper where do you stand on this? The fees this outfit charges on a $1.12 toll is $25, or 2230%. Worse than any practices from payday lenders you fought so hard against as AG! I thought you were on the side of the consumer. This …
I’ve had the same experience as others. I pay every toll bill that comes in the mail, yet suddenly I owed $50 because I was unaware that I wasn’t paid up. They never sent me any notice, just quietly added more and more late fees. They do …
A tale of two organizations:
I was totally unable to use the online portal to manage my account. This was distressing because I was unable to see my balance. …
Never had a problem with receiving/paying bills like others here, but it’s impossible to login to the website. Therefore, I can’t access my account. I’ve attempted numerous times to login via email and account number–neither work. I’ve …
This place is locked down with more security than a bank. Everyone is behind thick glass with a little hole to talk through. All I needed was two adhesive strips for my transponder. Someone greets you when you enter and tells you to get in …
If I could, I would give “customer service” less than one star. I live in a neighboring state, some 5 hours from the site of this fine. I have called the posted number numerous times since receiving this strange bill in the mail. No …
I want to give a shout out to Rico N. on Quickpass phone support. He spent a little over an hour on the phone with me trying to get our account situation cleared up. The entire time Rico was professional and really nice to speak with, and …
What a crock. Tried to add my husband’s truck to my account, ended up not doing it correctly online. Now I have over $31 in late and “civil penalty” fees? The original invoice amount was $2. There is no way this should be legal. What a disservice to the public – I will be avoiding your toll roads. What a ridiculous scam this is.
I have always had a fine experience here. Not the best and not the worst. I do wish they had computer terminals where you could add to your account. I feel like technology could help the line along at times. I have also added to my account …
The express way is very convenient, but the payment and late fees are ridiculous. Be careful if you go on this road to look for your statement in the mail. When you receive it you will need the invoice number off of it and your license …
I have been on multiple calls with NC Quick pass trying to get my accounts straightened out. I have wasted hours of my life trying to get what is a really simple fix completed. I cannot believe how incompetent the people that work there …
Idiots setting policy here. This month my account fell below $0. When they generated my monthly invoice they converted my bill from electronic to paper….and those fools would not allow me to post any money to the account. I had to call …
Ran in late as I was running late from my place of work. Joanne worked patiently with me as I needed a transponder for my truck. She was very professionally and patient though the transaction extended into about 20 minutes after close hrs. We know how we behave when it is after hrs! She did a fantastic Job.
I have been hearing media discussions on issues of unbearably high interest rates/charges imposed by Cash for Check, some credit card companies, or Student Loan programs and their impact to the life of many ordinary people. In my opinion, …
The technology barely works, as if it was designed in the stone age. The customer service is terrible, plus they cancel your account (with money in it) if you don’t use it. You may save a little yearly but honestly its not worth the hassle …
I had an issue with a bill. Went in and talked with one of the employees. I wish I had gotten her name, but she was wonderful. Polite, helpful, and very patient. She showed me where the confusion came in on my part, and updated my account …
Charged me for 2 months of non discounted tolls. Reason was their system didnt replenish my account once my balance reached the threshold. They claimed to not see it on their side and that a card was actually never added to the account, …
Sold a vehicle and the new owner went through the toll on his way to change tags. I ignored their .85 toll knowing it was not me and assumed the new owner would take care of it. After numerous calls and “late fees” I would up paying over …
Terribly unfriendly. Ripping me off. I haven’t used a toll in 6 months or more and i was still being charged. I paid what i owed and asked for the account o be closed. It wasn’t and then they sent a bill to my husbands Post office box. He may go weeks without checking his post office.
Was in California for a yr so did not get notification and still had to pay other charges. My $6.84 turned out to be $51.84 after a couple of months. Told them I was in California so I didn’t have my mail and was told North Carolina dud …
Thank you so much (Renita S) in the call center for helping me!! You were kind and was was able to help me and Awnser my questions… Best experience !! ( If you get Renita S. , you won’t be disappointed…. Thank again for suck a great experience..
received a bill for $353.63 last week, I have a transponder but I was told the account payment info changed in april and it is now October. I was charged full price for all toll transactions from that date until the date of the first bill I …
NC quickpass is a terrorist organization that will charge you extra money for using toll roads after neglecting to inform you that you have a charge. They say when they send notifications of someone’s charge through the mail, that it is …
Wanted to give a public shout out to Michael M at NC EZ PASS. I have been trying to renew my wifes highlander for a year now and after getting the run around at the DMV, multiple calls to gov agencies and in person meetings Michael M …
I would take rate a 0 if I could customer service is terrible apparently they don’t care for there customers received my first bill and its 66.00. $1.89 for the toll lanes the rest was late fee are you serious 1st bill I received she …
I called in today to pay a past due bill and had amazing customer service by a gentleman named John. He was very thorough and checked all our old addresses, and made sure that our bill was just that and also very quickly took our hold off for registration renewal. Very happy with the service he provided.
Hello Nc Quick Pass I wanted you to know of an experience I had in Monroe. The office was very busy and I didn’t think I needed to bother the girls in front with just silly questions so I went to the window. I now know that I wouldn’t have …
I’ve been using NC Quick Pass for over 5 years and had no problems till recently with my transponder. I called and received horrible customer service over the phone and was told they could not do anything and would not let me talk with a …
The people at NC quickpass are not helpful, all of their responses are very automated and non accommodating. I would avoid taking these roads at all costs!!! Due to their outrageous fees, late fees and their unwillingness to understand …
Worst experience ever. Put registration holds on our vehicles and now that I paid their fees. I have to wait for them to decide when they will take the holds off. I have a confirmation number that I made the payment and that is not good …
Last thanksgiving I used the toll road twice on 2 consecutive days. I received a bill in January for about $9. Only $3 of that was for the road charge and $6 was listed as other charges. I still can’t find out what those charges are. I …
I just went today to upgrade my transponder from the 3 states to 18. I tell you, these folks are wonderful. Put a big fat smile on my face really making my day! Pleasant upon arrival to discuss my concern verifying they can assist. Very …
Terrible system and clearly corrupt. I was told their system wasn’t compatible with Apple products and I should use a PC to pay my bill!! What?! My bill was $5.09 and I kept getting an error message on my iPhone so I tried on my Mac and the …
2 months back I converted my bill-by-mail account to transponder-online payment based account. They make you pay for and close the previous account and I asked them twice and they confirmed that there was no outstanding balance. …
I need to pass on my Thank You to Lauren for the most professional, courteous, and pleasurable experience by a customer service representative in a long time. As a fellow support person, of 30 years, I know how difficult it is to remain …
NC quick pass is a great scam. If you don’t pay on time (in my case like $1.26), it will grow to $40 in just 1 month with bs late extortion fees. How are the late fees like 3000% the cost of my bill? No business in America could do …
Received an invoice for a tag I don’t have for traveling on a road I’ve never been on. Tried to call their toll free number but after 4 phone calls which deaded ended with an automated message that made absolutely no sense and actually …
NC quick pass is the biggest scam around. I used their toll road once in Sept 2019 and they sent me a bill for the expected $1.03 for the one exit I took. But the claim there is a $6 other fee listed on the bill bringing my one usage for …
Not sure why it is ok for this taxpayer funded company to actively engage in illegal price gouging by raising toll prices depending on the amount of traffic/ whether there is an accident or not. Insane.
I might have literally used NC toll roads just a couple times. But, why the hell they are sending me a bill of $50. This is insane and I would consider it a daytime robbery by a toll agency. I never received a bill in my mailbox before …
Long sorted story. Starts with we have 2 transponders, I received a bill for $56.92 because we had not paid. But I have paid with automatic deductions. The problem is apparently on 2 times the transponder was not read on the highway. (note …
This is the absolute worst customer service, and experience in my life dealing with anyone. I constantly get harassing mail for a vehicle that I haven’t own , nor was registered in my name at the time tolls had occurred. I explained this …
Never received a bill in Aug., but it charged me late fee right now. Also, a new bill for Sept. was just delivered to my mailbox on Sept.24, it says the invoice date is Sept.6, and the due date is Oct. 6. Come on, why has it taken NC QUICK PASS 2.5 weeks for a bill mail delivery, and only leaves 1.5 week to customer to handle the bill?
Horrible billing system. I was recently hit with a “Civil Penalty” fee. I had to call and ask what it was about. Apparently for an account over 60 days late. For one thing, I have been making twice a month payments. There is no way I am 60 …
Hello All..
I spent 1 and 1/2 hours on the phone with NC quick pass. I received a bill that was sent to the wrong address for 3 years, however, they6 have billed other NC …
I have had the quick pass for going on 2 years. I set up my account to pull $20 whenever it gets low. Several months back, quick pass started pulling $50 instead. I called to find out why and they said they had done an audit on the account …
Such a scam! They will not take cards to pay at toll booth but a 12$ toll became 240$!!! That could be paid with a card somehow!! What a crime. I want to change settings on my maps to avoid toll roads. It is set to make you use them automatically.
Awful customer service. I did drive on the toll before I moved out of NC. But the bill didn’t send to my new address in the first month, then I got the bill with a penalty next month….. I reported the company my case with the invoice …
Like everyone else, my $4 fee has grown several times it’s own size all the while I’ve been waiting for the bill in the mail. I don’t know who comes on here to write positive things about this business, but it most certainly cannot be real people.
My experience with NC Quick Pass was great. They shipped me my transponders in 3 Business Days and I was happy with the easy online experience registering my car and setting up autopay on my account so I never have to check my balance. I …
My research indicates that NC has the best deal for obtaining a transponder for travel in the Chicago area, WV, and NC. Since we had previously paid a NC toll, I needed that invoice number to access our account. Twana found the number for …
I had exactly the same experience as some customers had written in their reviews. Starting from 2017, I never received the bills they said they mailed out. I was shocked when I got a letter of notice “Vehicle Registration Renewal …
Program works well. Once my payment arrived late and when I called, they removed the late charges because the check was cashed so close to the due date. I ended up receiving the free sticker that is linked to my charge card and it has been wonderful!
Are you kidding me, I’ve been paying bills via my transponder going on 2 months,$ 84.36 worth and thought ok not bad for a few months commuting back and forth to work. But then I get a bill for $84.36… ?? So I call, and after a bunch of …
I went to the NC Quick Pass office to deal with a billing issue. There was a very pleasant lady that greets you and listens to the problem you’re having to make sure they can assist then will direct you accordingly. The gentleman who …
Customer service is the absolute worse!!! Not only did I wait on hold for 20 minutes, but when someone finally answered they were extremely rude. I have a quick pass but I am still getting random bills for one specific toll. The guy …
I work for Renewal by Andersen and we have to go through NC Quick Pass for our company vehicles. We had an issue a while back where several different accounts had been opened for our company rather than putting everything under one account. …
Terrible Company, and customer service is unhelpful, this service is a road robbery. The bill will grow from $1.29 to $38.29 within 30 days. I’ve never receive the first statement. But, got the 2nd Statement with $6 processing fee , ok, I …
I rarely post reviews, however my experience has been nothing short of awful and frustrating with NC Quick Pass. If you have automatic withdrawals, you need to constantly check your account to make sure they haven’t made a mistake, which in …
Why not a zero star? Worst organization I have ever dealt with. Rude CSR”s and something fishy is going on with the NC flat charges. Not sure if anyone has had those. But this is for real a scam and rip off. Do yourself a favor, sit in traffic.
This is like a scam run by NC State government. I visited my sister I Durham from Charlotte something I do regularly and somehow I end up getting a bill for a toll road I never knew I was on. Don’t recall seeing signs or anything at least …
These people are absolute leeches. Weren’t sending the invoices to the right address, confirmed that they didn’t, then changed their story next day that they were, and refused to waive anything and wouldn’t pull up the recorded call to …
We were on the toll road briefly in October 2019. Got a bill for $3.92. Paid it but it arrived late according to them. Got a bill for a $6 late fee but since that had crossed in the mail with my payment I assumed it was fine. Nope. Just got …
I’ve had an NC Quick Pass transponder (2) and account for over 3 years and only paid when we used a toll road. It was so convenient I got my son one— but he was charged $5 a month and never knew why. I called to cancel his account since I …
For a government office, this place was very friendly and very accommodating. I showed up without an appointment and was done with my business in about 20 minutes. I got 3 transponders for my three cars, if you have one and use the toll …
So basically you can’t pay your bill online. You have to wait a ridiculous amount of time just to pay a bill you COULD online if the website decide to catch up with the times. Wait, that is right! The reason everyone is getting overcharged …
One of the biggest scams in all of government run programs. I’ve had many problems with quickpass, including someone stealing my license plate and running the tolls up to over $400…I disputed it but because I didn’t find out until after …
Their website is broken and it’s almost impossible to pay bills online — I can’t even log into my account. I authorized them to draft $20 to replenish my account when it’s low, now I’m getting charges or $55. I recommend not giving your …
What a great and professional experience with Michael M.
Very helpful and immediately addressed the mistake. More companies should focus on how Customer Service can impact a person’s day….Thank you Michael M. !!!
Has anyone noticed a good chunk of the 5 star reviews start out identically? They start with having a great experience, and then naming an individual who helped them out. Seems odd to me…. …
I received an excellent customer service experience today here that I would like to share. I came in initially to update my payment information with a different representative. Another representative named MELVIN overheard my discussion …
Disaster. I’ve been double billed between my EZ Pass device in my car that is successfully reading the entry and exit points and billing my credit card, yet NC continues to send me paper bills and expecting double payment. After an hour on …
I’ve had a quick pass account and transponder for a couple of years now and only take the toll road maybe 10x a year. Half of those times I’ll receive an invoice in the mail at full price instead of them deducting it from my account at the …
Most corrupt system I’ve EVER encountered! A few years ago I had to pay over $86 in late fees because they had 2 accounts for me (somehow). Even though it was their mistake I had to pay, they said they sent me bills which I never …
Thid is not fair. I paid the 4.00 I owed 7.10..How cuan it urn into 40.00. This has to be the biggest scam yet. 25 dollar civil penalty, really. How about folks like me whom never used a toll road? Unfair. To drive down s highway without …
I don’t know who this organization falls under but changes need to happen. At least twice I have been accessed penalties that should not have been accessed, the most recent for a check sent on 9/27 from my bill pay service they say didn’t …
This review is for the people who work at the quickpass counter in Morrisville and for those who work on the toll free line. These people I find to be fantastic! They’re helpful, kind and considerate and know what they’re doing. Five …
Closing your account is confusing. It will take 30 days after the requested date and that is when you get an email to look at the final statement. You CANNOT open the final statement once your account is closed, though. So you never …
As much money as they’re making on the Southern Wake County Toll Road (don’t even get me started on how unfair that was) you’d think their website would be easier to navigate. I put in my user name and password, nope didn’t work, I put in …
This place has been the worst “customer service” place I have ever dealt with. About three months ago I called them because I received an invoice of over $100, and I have moved only once since I’ve lived in North Carolina, and apparently …
Waited for CSR – twice on the phone for a total hour – and gave up. They charged me late fee of $6.00 for a payment sent by Wells Fargo on 9/20 which they said they received 10/8. Unbelievable, even with COVID causing staff shortages. I want my six dollars back!
(UPDATE July 16th, 2018): In response to this review, NC Quick Pass has started hanging up on me when I call them, will not respond to my e-mails, blocked online payments, and will not even allow me to attempt to pay my bill when speaking …
I apparently owe a lot of fees when I never got a toll bill. Now they could notify me about the new bill with charges.
I have wasted my time trying to talk on the phone to a representative without success. I guess I’ll have to go to the location in Morrisville.
Awful!
Worst agency ever. Longest wait time in my whole life , that too without a response.waited for 40 plus mins on multiple occasions without any response. I need to update my credit card but how to if there is no way for me to do it. …
If I could give NC Quick pass negative stars, I would. I have NEVER in my life had such bad customer service. I have been a paying customer since December 2017 with a transponder in my car that auto-drafts monthly. I moved to a new home and …
I’ve been unsuccessful logging into my account even though I have logon/password/face recognition info saved on my phone. After a couple of tries, my account is locked which requires a call to customer service and a lengthy wait time. Of …
What’s not to like? The transponders are now a thin, plastic strip that you put anywhere out of sight in your windshield. You set up an account, and never have to think about tolls again. And, you save 35% in the process! …
I had charges of roughly $2.83. I never received the invoice or I would have paid the $2.83. By the time I actually received any invoice, it was over $30.00. I filed a a request to have all fees waived so I could simply pay the $2.83. A …
01/08/22 drove round trip to Charlotte (3 people in the vehicle). They didn’t charge me on my way there but did charge me on my way back…. Charge in on dispute but could take UP TO 30 BUSINESS DAYS to hear back. That is insane. It’s 5ish dollars, but $5 here, $5 there… they make a lot of money.
I waited on hold for 1 hour and 10 minutes just to wait for the lazy manager Shauna. As soon as she got on the phone I did not get to speak to her because she hung up. Laziness at the highest capacity. I also never receive a call back. Highly recommend reconsidering for a new “manager “.
If I could give the customer service side of the NC Quick Pass less than one star I would. I have had nothing but frustration for the past 3 months. I would get an email saying I had a bill but when I clicked on the link it was blank. I had …
I did not receive a bill for my tolls. My bill was apparently 46 cents. When I finally did receive a bill, there was a $6.00 late fee and a $25.00 civil penalty for not paying my .46 cent toll. When I called to explain the situation, I was …
NC Quick Pass is a SCAM!!! We used the whole HOV lane with 4 people in vehicle (should be free) from Mooresville to Charlotte and we got charged for Sam Furr portion. It was 62 cents. NC Quick Pass is making a killing for all the errors this company makes and people not fighting the charges. This company should be sued.
Citizens be aware quick pass is out to rip you off. Charged a $50 fee for a 1.93 toll. I have transponder and have a credit balance on the account. Never received a bill so I called when my registration was blocked for unpaid tolls . They …
I just had a wonderful experience with customer service rep. Ltasha she was VERY HELPFUL, patient and kind helping me get everything sorted with my online problems. Walking me step by step to update my transponder. Good customer service is …
I am receiving bills when I have an active NC Quickpass????I sent in two dispute forms and every monthy I am receiving another bill with additional charges??? I tried to call and sat on on hold for 90 minuntes with no answer. …
Simply put. Another annoying and unnecessary way for the North Carolina Turnpike Authority to bilk money out of the good people of Mecklenburg and Union Counties. A genuine clusterf**k of feckless tolls, random fees, bungling, and complete …
To pay bill online you must have invoice number, invoices conveniently come at later dates so they constantly tack on $6 late fees even though they haven’t even sent a bill yet to give you chance to pay. So glad we moved out of area.
This system is broken. I have an out of state EZpass. It works everywhere. I keep getting statements from NC Qucikpass saying the tolls haven’t been paid. I have the EZpass receipts with time stamps and locations. They cannot fix the issue. …
Not only did they overcharge me and double charge me, but I have now also been blocked from accessing the online system after filing a fraudulent complaint with my credit card company. As a result, I cannot access any of my invoices or statements. This company has to be investigated because what they are doing is illegal.
Their paperless set-up is ineffective and looks like spam. It never says “updated” invoice but instead just emails with a title of “invoice” – whether its a new toll or a surprise interest fee of $30+. And when reached out about it they …
Avoid the toll roads at all cost, you’ll end up spending hours on the phone trying to get invoices adjusted. I have auto pay setup yet somehow (still have yet to receive a viable explanation) there are “glitches” which kick out some charges …
I spent an hour on the phone today trying to get through. I am so frustrated. I paid my bill online through some group called doxo that NC Quick Pass has you use. Doxo took my credit card, charged it, but never paid NC Quick Pass. Now, a …
NC quick pass is severely understaffed and the hold/wait times to get an answer are unbelievable. They also are dishonest and/or unable to perform their jobs appropriately. I was double billed (they billed my transponder and then sent me …
A circus! Trying to get a situation resolved fairly requires way too much effort, specifically when everyone along the way acknowledges it is a mistake and should be fixed but no one is the one to fix it. You can call, email, request a …
Quick pass Customer service is a joke. The website is not user friendly with countless errors. I attempted to contact the 877 number only to wait on the phone for over an hr each time. I’ve made over 10 calls and wasted over 40 hrs …
Waited on the phone for 2 hours before giving up. The website says my reference number is wrong even though I’m looking at it on my bill? These charges have already been paid but I guess if they can withhold your tag, and not respond to any questions, they can keep scamming your money away. How is this legal?
After multiple attempts to contact NC Quickpass via phone (gave up after 45 min on hold) for clarification of unexplainable charges I email them. Asking for detailed, itemized clarification. And the response was. …
Terrible. I want to pay my bill online because I know I’ve travelled through the express lane. I need my invoice number and apparently that’s impossible because no one ever picks up the phone. I waited a whole hour before giving up. I can …
If I could give a negative review I would. NC DMV decided to change my tags due to them replacing old tags. I had to travel urgently on the toll road before I could change it in the system and they sent a bill by mail invoice to my work …
I guess we are not alone in getting scammed at Quickpass. I think they caught on to how much they could make in late fees if they just didn’t cash your check on time…It probably started after covid related absences resulted in them being …
Two different contacts with Customer Service Reps, one in October and one today 912/20/21. Both were about charges on I-77. Both times, after a long wait I got superb and polite help from these women. I wish other organizations had great employees who care about the public the way these 2 folks did. THANKS.
Worst customer service. Whether on the phone or in person. Whatever issue we have, it is NEVER ncquickpass’s fault. They just keep taking and taking our money. We use HOV when we have 3 people and have transponder on and we still get …
Why would they mail a postage out for $1.60 toll charge when they can wait a month and just say they mailed out the previous invoice. They have no evidence of it being mailed no stap date nothing other than their word. Then charge you …
I thought I had some money saved up enough I could breath. Which is rare as a private in the army. Out of nowhere a month later I received a $30 bill. Nowhere on the roads I was on did it say I was taking a toll road. What a crooked organization. North Carolina can go to hell.
Somehow I was in the clear status and over the amount and a week later I get a surprise extra 100 dollars and late fees added for something months ago.
I would leave a negative star if possible. I received an email stating that I needed to contact NC quick pass ASAP to avoid extra charges. First, I went onto my account and tried to figure it out myself but everything is in good standings …
If I could give a negative star, I would. I received a bill and PAID it in July 2021, one in May 2021, one in March 2021. Every single time, I get a bill I pay it without a doubt because I know I was on the road. I just received this month, …
I would give a negative number but it’s not possible. I’ve called 8 times just to be told your wait time is 1 min/ 8 mins exc and never got a person. The message changes to “Press 1 if you would like for us to call you back. As of right now I’m being charged $44 dollars for less than 2 miles of travel. This is state sponsored thievery.
Class Action lawsuit just waiting to happen
This service is SUCH a scam. NC should be ashamed at how inefficient and inept this system is. I paused the automatic replenishment of my account in March 2020, …
We’ve never had any record & billing issues with NC Quick Pass. We use the toll roads with our 4 family vehicles frequently & pay our bills; no issues. The only thing, which can be frustrating, is the hold time when we’ve called to speak …
I sold a vehicle to a guy named Payton Mayberry of North Carolina . I live in Alabama the guy flew to Alabama from North Carolina to purchase the vehicle. After purchasing the vehicle from me he drove back to North Carolina . He drove the …
I know every situation is different and dealing with government agencies is not fun..🤣.
With that said, I want to think Justin for being helpful, patient and went to extra mile. …
I’ve been receiving a bill for months now for a license plate that I retired over seven years ago. I’ve completed and mailed a dispute letter twice to no benefit. They’ve now added civil penalties to the accruing charges. They are …
The NC system recognized my transponder and I was charged appropriately through my account. But then I received an additional bill for my license plate. I sent them multiple emails with details and spreadsheets proving my transponder …
Stopped by NC Quick Pass today while in town running errands, thinking in person would be easier than online, as I live about 90 minutes away, and I am so thrilled I did! The customer service representatives were incredibly helpful, …
Received an invoice today. The license plate picture is not the one listed on the invoice nor is it even mine. Currently on hold with QuickPass. What a joke. I’m not paying this .41. I wasn’t even in Charlotte on the day they say. This is not my first run around with these folks. When they pick up, they better have fixed this.
Worst Government associated company ever! After going in and out of the Hospital, I couldn’t be transferred to a supervisor to lower the cost because their system wouldn’t let them. The rep said I need to do extra labor to request a manager to call me back, while I am thinking I might be gone.
When you go around this great nation and fortunately there’s toll areas throughout and this makes a whole lot safer and easier to travel it’s easy to sign up
Poor company tried to pay in person – machines not working. Finally got bill in mail and paid the $3.68 toll well before due date. They said they received late and tried to blame on US mail even though their message stated they were …
The pretty young girl named Chelsea was incredibly helpful….I had a few citations that blocked my registration and she managed to handle each one with care and patience🙂 …
Government enforced scam as you would expect. Had my transponder in my vehicle, changed license plate. They don’t give any notifications and then I find there is a $40 charge for $3 tolls. I caught within a few days of it being overdue, …
I received an invoice in January 2021. Upon opening the bill I saw it was due in December 2020. I promptly went online to pay to find that because the bill was now had a bunch of additional fees. I paid the original toll and begun disputing …
This is the most awful toll department I’ve ever dealt with. Incompetent people using outdated systems! Avoid the heartache and NEVER EVER use a NC toll not even by mistake. You will never be sent a bill, you will never be able to even pull it up on their website. The governor should start an investigation against NC Quick Pass!!!
Received a violation in NC with a cropped pic of a trailer tag I have that has been parked for months in my yard in Florida! Haven’t been to NC in years, some kind of scam going on with these companies.
I see from other reviews I may not be the only person being scammed by this company. I sibmitted a payment on 4/4 through my bank – it was mailed on 4/5, delivered on 4/11. The due date apparenrly was 4/13. Nc Quick pass didnt cash it …
These people are absolutely ridiculous. I received my first toll bill that included over $35 in late fees. When I reached out to tell them that I never received the initial bill they refused to drop the late charges and threatened with more …
If I could give 0 stars, I would. What an absolute SCAM this company is. We travel a lot so tolls can be convenient. However, after $80 in late fee charges I will stop using tolls. You have to fish for your balance it’s like they hide it from you just so they can charge a violation fee.
What a scam! I used a toll road on the way to the beach. Got a bill, the next day went to my bank bill pay and sent payment. My bank recognized NC Quick Pass and offered electronic payment. Paid bill and then got an overdue notice. This …
What a real waste of a road And resources. This toll does nothing to alleviate traffic on 77. All this time making 77 wider and they gave us 2 extra lanes that hardly no one uses. I wonder why. I use it once and was charged almost 20 …
The worst, most greedy late fee office I have ever dealt with. For 3 rides I have made 12 attempted payments to this organization trying to square up my balance. I don’t want an account online with you. You won’t take electronic check as …
I was sent an invoice for a 3.55. I paid it with a check and it cleared my account. I received a second bill with a six dollar late charge. I called customer service and was told I had to send an email disputing the charge which I did. The …
I did not even know I was on a toll road. I received the bill months later as I had moved and once it finally got to they added $43 in fees for $1.35 toll charge. A $6+ charge each month for $1.35? That’s 600%, which is ridiculous. …
Terrible service! This is a scam don’t fall for it. They will rip you of out of your hard earned money. Once they lock you in $20 a day service charge, ridiculous.
0 stars.
Theur store front and call center take customer service and organization to an all new low. Most uninformed incompetence I’ve seen in decades. NC should be ashamed of themselves to have this pervasive incompetence and disregard for common sense.
The tolls listed on the 77 express are very misleading. Going from Huntersville to Mooresville round trip ended up costing almost $19. Talk about literal highway robbery. Never again.
Received a bill from them for $1.91 for driving on a road I didn’t even know was a toll road. OK. $1.91? No big deal. Simply forgot about it and a month later they added a $31.00 charge to the $1.91. Seriously?
Ridiculous! Unexpectedly travelers get a bill in the mail…with my case the first one I received had $37 in late fees because I didn’t even know this existed. Nice way to get money from people NC 👏 …
They send toll bills to the wrong tag numbers. They obviously can’t read tag numbers. The second character of the tag that didn’t pay the toll was the letter I and our tag second character was T. You might want to have your facts …
This road is the basest of ideas, translated into an action item by Absolutely the LOWEST life forms possible. This is a PRIVATELY owned tollway- DO NOT BE FOOLED into thinking NC owns this. NC contracted with the POS Spanish contractor …
Decided to go to office as phone is always long hold. I went Friday afternoon and no wait time. The lady helped me was pleasant and professional. She explained the details of the bills with late fee, waive the fee she can, and help me …
Horrible! A toll road that I accidently got on for $1 and they charged me $38 for late fees? Greedy people! We waited for years for this to open and they turned into a toll road! I don’t get these toll roads for the simple NC lied and …
Their system is garbage. I recieved bills for vehicles that are not mine. When I called to dispute this it took over an hour of my time. I should send them a bill for my time. …
Please don’t use the Tolls, it charged me 200.00 for usage. There is no way that a bill would go from 58.00 to 200.00. I had the worst possible customer service. I asked for a supervisor and was told I would get a call back in 3-5 business …
We get frustrated by bills but what a customer service. All staff are very friendly and courteous and will explain problems with smile. Jasmine at counter was simply great. Keep up the smile and attitude. …
Set up my NC express account. I was charged 20.00 a day for 12 days called and asked why am I being charged 20.00 a day . I spoke to 1 lady and she gave me 60.00 back in credit but then the system turned around and charged me 60.00. So I …
I have received a bill for a white F-150 pick up truck with a blurry photo of a tag similar to mine. I disputed the charge and now they have sent me a higher bill and a computer picture of my tag number . The problem is my truck is red …
Absolutely the biggest scam ever! I have not had a transponder at all for over 3 years. When I called to have the account canceled the lady told me it was three years ago! I have gotten bill after bill hundreds of my money stolen from you people.
Highway Robbery! I never used the toll lane on I-77 and they billed my Florida Sunpass anyway. I purposely sat in traffic because I did not want to give them a dime and they took my money anyway for tolls I never used.
Can I just take a moment to say how grateful I am for Michael McNeil at NC QuickPass and his AMAZING customer service today!! He was so patient and answered all of my questions without making me feel like I needed to read a “QuickPass for …
My husband has received two bills saying he owed for tolls. He is disabled and doesn’t drive the car they say went through one. He called and they voided the first one. Then months later he got another one and the tag didn’t match the one …
its been 2 months and i havent recieved my invoice. the last time i got 1, it was a few months later and they charge me $60+ for late fees. can we not sue or do something about this horrible system.
Took trip to Florida and drove through NC. 6 dollar toll amounted to 55 dollars in late fees. No toll booths they take pic of your license plate and mail you a bill later and rack on additional charges. Will NEVER drive through or stay in money scam area ever again.
They are absolutely thee WORST money hustlers! Money disappears from your account after payments are made. When you contact their customer service, you’ll receive no help or clarification. I know people need to work, but I think they hire anyone! If they hire clueless people, it helps aid them in their money scheme!
I’m at a loss. I received an invoice for .43 cents yet I have not driven through any tolls. And what toll charges .43 cents? I tried to dispute it just on the principle of the matter but then received a $6.43 bill. $6 was a late charge so I …
Have been dealing with a billing issue since June 2021. Everytime you call you get a diffrent answer or explanation. I have records of calling over thirty five times in six months requesting a call back from supervisor to help get …
TERRIBLE HANDLING OF PAYMENTS. My bank paid a check on Oct 19th (which was late) but their system says it was paid on the 20th. This makes me wonder about their system. The check was mailed with plenty of time, but I wonder how long it …
I had a sixty nine cent charge in 2020. I moved in January 2021 and changed my address and registration then. They never sent a follow up confirmation to the new address, it was lost in the mail, and they wanted to charge me $80 to pay it. …
My transponder was stolen in 2020. I spoke to someone about closing my account. I went through all the steps the rep told me to do–including paying all of the charges that were racked up. I was told the account would be closed. Today, I …
They didn’t bill me until months later and there were added late fees totaling way more than the toll itself! When you do try to pay, the server crashes every single time! You can’t talk to anyone about your issues because they don’t care! …
Literally highway robbery! A $7.93 toll balance ended in a $108 bill. Everytime a bill came, I attempted to pay it online and my account could never be found. Out of frustration, I’d give up only to be reminded a few months later with a …
Customer service has a huge disconnect with giving proper information. The website on a cellphone or tablet does not open the full site, which full site is what you need to access cancellation of your account. The problem is that you are …
The company does not accept bill pay. A $6 processing fee was not waived after I was told my payment was late because my bill payment was sent back to the bank and they had to cut a regular check. The company stated my bank should have …
I wish I could add negative stars!!! Accounting department for this company needs MAJOR UPGRADE!!! I live in Charlotte, NC their offices are in the same city and they take (2) weeks to post a payment. I sent the payment (1) week in advance …
I contacted the quick pass office yesterday and spoke with Shauna Griffin she was magnificent she had great customer service. She went above and beyond and educated me on how to pay online. We need more customer service reps like her. Way to go!!!!!!!!!!!!!
Waited 45 min for a CSR never answered, eat my breakfast and completed a household chore and then hung up. I will stay a by mail user. Customer service is non existent.
Freaking pseudo-government agency, who can’t determine their head from their butt, full of incompetent employees. Tried to charge $45 additional dollars for a check THEY held for over 3 weeks. Couldn’t get it fix in the phone (7 calls), …
NC Quick Pass surreptitiously charged me a $31 late fee for a few weeks on (3) 0.88 cent passes plus an extra $6 convenience fee to charge me said late fee. Will never be using the tolls or giving them my money again. Not at ALL worth the …
Absolute crooks. Mistakenly went through a toll, took the next exit out. They sent the bill for less than a dollar to my parents’ house, which got lost in a pile of mail. Next thing I know, NC tacks on tons of fees until the bill is over …
They have an absolutely terrible system. My toll account replenishes for $300 when it gets low. I have more tolls in one month and all of sudden the replenish amount is $1000. I have to call every so often and complain about this and bring …
Called number listed online and got the run around with “great” offers. 1st for medical alert, 2nd for direct TV and 3rd to win $100. Hung up. Sent a request for a good number or a call back on the website and got ano email back saying …
The most outdated and frustrating website and email communication. Please join us in the 21st century!
The customer service is horrible and didn’t help my creating account at all. I guess who ever is on the phone hates state government job.
Tried unsuccessfully many times to log in with correct info (tag etc…) couldn’t log in so of course as with most anything government related it’s incompetent, and then the steal an additional $31 in fees for a $3 bill. Just a bunch of money grubbing thieves.
There was almost no wait.
The staff was very helpful and friendly
Awful people, awful customer service. Only a matter of time before a lawsuit is brought to them for their shady practices and these “fines” than can turn a $1 toll into a $200 fiasco. Avoid the toll road at all cost- no pun intended. Write …
I would suggest that you sit in traffic and avoid these frauds.
Total Tolls: $6.07
Other Charges: $6.00 …
Stay off the toll road and save yourself the hassel. This office conveniently did not deposit my $2.11 toll check and now I have $43 in fees and civil penalties.
I would go negative stars if I could. DO NOT EVER DRIVE A NC TOLL ROAD UNLESS YOU WANT TO PAY ASTRONOMICAL FEES TO DO SO. This organization is absolutely criminal. I just had to pay over $100 in “fees” for a TOTAL of $14.00 in tolls. …
I recently visited your office in Morrisville to obtain a Quick Pass. As a new resident of NC, I was very pleasantly surprised by the efficient, courteous and friendly staff. I was met at the door, escorted to a table and was given …
I wish there was a -5 stars that I can give to this company thats how much scam they are. They said I have a balance of $44 since it was just $1 from may of 2018 and that they send me the invoice by mail which I’ve never received, probably …
Had an issue with my license plate being confused for another one. Called & luckily got Ronda, she was awesome. If you call there hope you get her. She knew exactly what to do, and how to do it. She researched what she needed to do, and came back with a long term solution. Good job Ronda!
The best! Nobody wants to pay tolls I agree however you can call nc quick pass and they are very helpful with great communication and patience.
NC Quick Pass had been sending invoices to an address that was more than 3.5 years old, even though the NC DMV has had current information since our last move. After successfully disputing late charges once, which required sending in a …
I’ve been charged over $30 dollars in fees for a supposed toll charge that I don’t even recall ever making as I’ve moved from the area last year. I can’t even receive an orignal bill although this has been requested. Nc quick pass has also …
THIS PLACE HAS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!! FOR MONTHS I HAVE BEEN TRYING TO GET SOMEONE ON THE PHONE TO PAY MY TOLL BILL AND NOBODY AT ALL HAS ANSWERED THIS PHONE. THEY DO NOT EVEN HAVE AN AUTOMATIC PHONE SYSTEM …
So I used this toll road since it been open and have a transponder but still getting charged like I don’t have one, now up to 30 dollars extra in fees. Called several times been on hold for an hour each time, still haven’t talked to anyone…..
a $2 toll turned into $49 after fees for not paying immediately, (4 months).
literal highway robbery. Take regular roads or you might be signing over your mortgage after a few unpaid invoices,
This toll company must be managed by clowns! Some how $2 dollar toll has turned into $45. I will never ever pay this amount and will let them continue sending me letter till they have spent hundreds in postal fees!! In fact i will never visit North Carolina again.
Called in online to dispute charges. I had paid the invoice the night before in good faith, and to avoid any escalations that others seem to comment happen quite fast. They simply told me that they cannot help with an invoice that is …
I had the pleasure of speaking with Tanya on 10/4 around 1:40pm and she was a delight. She helped with a bill that I received, that had a large fee on it and this was the first notice that I had received, b/c they had the incorrect address …
System/Tools DO NOT WORK with DMV system!! My ex-husband signed over my title to me years ago, and I’ve updated DMV and told NC quick pass that my vehicle shouldn’t be linked to his cars anymore and their system still hasn’t updated the …
Call center employees are courteous and professional but the org. itself is clearly broken on some level and seems to serve mostly as a way for the state govt. to bleed extra money from drivers. BS fees, bills that would have to be …
They were not able to provide details of how they came up with the magic total of $44.60 on my account which I ALREADY PAID. She said for me to go online and try myself. Their website is horrendous. Their invoices don’t give dates of when …
Me and my husband have not had a very good experience with North Carolina tolling system. Riico was the operator that I spoke with and he was very professional and kind. Answered all my questions and was very patient. I did give him a hard …
Idiots in accounting not even worth a star but I had to pick something to write this. I Was billed on 6/11/16 for a 5/7/16 bill of 93 cents. I waited for the bill because I wanted mail it as soon as I got it. I mailed it the next mailing …
When I finally GOT a telephone representative, she was polite, efficient and helpful. Before that, however, the website is terrible, responds poorly, and is devoid of a large part of the information that I needed; similarly, when one calls …
So I received a bill in the mail for a toll, but I wasn’t driving. However I owned the vehicle. I called last April and they said that there was nothing they could do because there was a registration block placed on my vehicle. I asked that …
Their online and call in payment methods are terrible. The website will not accept my invoice number/zip code combination, and their call-in IVR just stalls when attempting to pull up my invoice in their system. Certainly not worth wasting my time on in order to pay a $.78 bill.
It is convenient but why should people on the outer skirts have to pay for a more accessible and efficient means to work, stores, etc. Im just saying if your address is in a typical toll zone residents should receive a discount. Also, if im …
I needed help with my quick pass and payment. Rosalyn was very helpful in getting it taken care of with patience and knowledge. She was empathetic to my situation and gave me the information I needed to resolve my issue. (I do not work there nor do I have any affiliation) Thank you for bringing back exemplary customer service!
Fantastic service ,I need to pay balance toll.but return license plate number to DMV one year before.i don’t know how much to pay ,so talk to the customer service they found details, I request them to remove fees because I moved to MD. I …
QUICKPASS charged me $0.88 for a toll that wasn’t mine! They used an old picture of my vehicle from a toll I did use & sent me the same one and said I went through the toll at 3 am! I was home in bed! I paid it but repeatedly disputed the …
Awful company, rip off tolls, possibly even worse customer service than Time Warner Cable. I was told I would be called back, the rep would not even confirm what number she would have her manager call me on, was hung up on twice, the first …
I find the signage to avoid toll roads confusing and they need to put better signage so that people can avoid these roads. Thank you Republicans for be the Toll roads, LOL
One star is 100% to generous a rating for this agency. Civil penalties, exorbitant late fees, completely ridiculous “rules” that make no sense are not inline with other toll collection agencies in the country. Why is this? Simple, to make …
Web site is a joke. No app.?
Seriously odd that it has been this way since the 540 toll.
My life is complicated enough. Why do you need to add to that? I go out of my way to avoid these cheap tolls. Why? Because I have to make another bill payment that is sent by mail. I often miss the due date because it isn’t high on my …
These guys are a joke. Autopayment always seems to get deleted once or twice a year. They get their fees and make money. $6 processing fee? For an automated system. Someone needs to open an investigation into this scam.
My PA EZYPASS got canceled so I obtained a NC Quick Pass. The process was fairly easy. Had to wait 2 weeks + for the transponder. It was the same size as the PA transponder, so it just pressed on the windshield.
I had called in to pay bill 5 months ago: was told everything was kosher at that time. Now 5 months later (after moving) I get a bill for 44$. Also, reading some of the 5-star reviews, does anyone else think they sound completely scripted? …
What a joke this is. They went to all the trouble to bill me for $3.18. Saw no signs on the road indicating tolls were being charged. Politicians get your money any way they can, legal or not. Have to rate at least 1 star before you can post. That’s a joke as well.
I was billed for a credit balance. Yes, a credit balance caused the computer billing system to somehow generate an invoice back in September of 2015. I contacted customer service, we agreed to zero out my account, and I thought that was …
$6 late fee on a single .88cent toll. This was someone else driving my car and I thought they tacked it on to next years car registration and taxes if less than 5 dollars in tolls were accrued. This is why I never use this road, will never …
They are very unorganized!! You have to wait for the tolls is updated before they can regulate a bill. And they said it can take up to thirty days and by then they are kicking out late fees. And they are not always sure when the bill will …
Had a great experience today with NC Quick Pass customer service. Ronda answered my questions with knowledge and courtesy and straightened out the problem with our account. I greatly appreciated her help. It gave me peace of mind for our …
This is quite possibly the most user unfriendly website that exist. I can’t add a car, I can’t submit a dispute about an invoice. There’s not communication option other than monthly so if there’s a problem, you accrue fees and overcharges. …
8/24- went through an area that said it had a toll, so I got out my wallet anticipating a toll booth. Never saw one.
9/24- supposedly an invoice was created for $1.20 for being on that road. …
Transponder number listed online but doesn’t show what vehicle it’s for. Also…. No one ever answers the phone….. Ever….. Tried about a dozen times over the last month. On hold 20-45 minutes each time with no answer.
Received bill for $4.50 filed claim because I haven’t been in NC in years. Received second bill so I paid it just to make it go away. Then three days later received letter telling me that my claim was resolved no payment due. Oh well it …
Customer service via their phone menu is a dead end. Literally. After navigating several menu pages, it ends with “this phone number is not in service”. Customer service via their website is also a dead end. Couldn’t even log in. I’m …
DONT USE THIS ROAD AT ALL COST THEY TAKE YOUR MONEY!!! BAD PEOPLE!!Really no star for this company. I dont think there has been any worse costumer services. I went to pay my tag registration and it had a hold on it from NC tolls. I knew …
I will NEVER touch this highway again. No wonder its empty, even at rush hour.
Used this HWY a few times the last few years. Saw my fiance getting bills but …
Roy Cooper where do you stand on this? The fees this outfit charges on a $1.12 toll is $25, or 2230%. Worse than any practices from payday lenders you fought so hard against as AG! I thought you were on the side of the consumer. This …
I’ve had the same experience as others. I pay every toll bill that comes in the mail, yet suddenly I owed $50 because I was unaware that I wasn’t paid up. They never sent me any notice, just quietly added more and more late fees. They do …
A tale of two organizations:
I was totally unable to use the online portal to manage my account. This was distressing because I was unable to see my balance. …
Never had a problem with receiving/paying bills like others here, but it’s impossible to login to the website. Therefore, I can’t access my account. I’ve attempted numerous times to login via email and account number–neither work. I’ve …
This place is locked down with more security than a bank. Everyone is behind thick glass with a little hole to talk through. All I needed was two adhesive strips for my transponder. Someone greets you when you enter and tells you to get in …
If I could, I would give “customer service” less than one star. I live in a neighboring state, some 5 hours from the site of this fine. I have called the posted number numerous times since receiving this strange bill in the mail. No …
I want to give a shout out to Rico N. on Quickpass phone support. He spent a little over an hour on the phone with me trying to get our account situation cleared up. The entire time Rico was professional and really nice to speak with, and …
What a crock. Tried to add my husband’s truck to my account, ended up not doing it correctly online. Now I have over $31 in late and “civil penalty” fees? The original invoice amount was $2. There is no way this should be legal. What a disservice to the public – I will be avoiding your toll roads. What a ridiculous scam this is.
I have always had a fine experience here. Not the best and not the worst. I do wish they had computer terminals where you could add to your account. I feel like technology could help the line along at times. I have also added to my account …
The express way is very convenient, but the payment and late fees are ridiculous. Be careful if you go on this road to look for your statement in the mail. When you receive it you will need the invoice number off of it and your license …
I have been on multiple calls with NC Quick pass trying to get my accounts straightened out. I have wasted hours of my life trying to get what is a really simple fix completed. I cannot believe how incompetent the people that work there …
Idiots setting policy here. This month my account fell below $0. When they generated my monthly invoice they converted my bill from electronic to paper….and those fools would not allow me to post any money to the account. I had to call …
Ran in late as I was running late from my place of work. Joanne worked patiently with me as I needed a transponder for my truck. She was very professionally and patient though the transaction extended into about 20 minutes after close hrs. We know how we behave when it is after hrs! She did a fantastic Job.
I have been hearing media discussions on issues of unbearably high interest rates/charges imposed by Cash for Check, some credit card companies, or Student Loan programs and their impact to the life of many ordinary people. In my opinion, …
The technology barely works, as if it was designed in the stone age. The customer service is terrible, plus they cancel your account (with money in it) if you don’t use it. You may save a little yearly but honestly its not worth the hassle …
I had an issue with a bill. Went in and talked with one of the employees. I wish I had gotten her name, but she was wonderful. Polite, helpful, and very patient. She showed me where the confusion came in on my part, and updated my account …
Charged me for 2 months of non discounted tolls. Reason was their system didnt replenish my account once my balance reached the threshold. They claimed to not see it on their side and that a card was actually never added to the account, …
Sold a vehicle and the new owner went through the toll on his way to change tags. I ignored their .85 toll knowing it was not me and assumed the new owner would take care of it. After numerous calls and “late fees” I would up paying over …
Terribly unfriendly. Ripping me off. I haven’t used a toll in 6 months or more and i was still being charged. I paid what i owed and asked for the account o be closed. It wasn’t and then they sent a bill to my husbands Post office box. He may go weeks without checking his post office.
Was in California for a yr so did not get notification and still had to pay other charges. My $6.84 turned out to be $51.84 after a couple of months. Told them I was in California so I didn’t have my mail and was told North Carolina dud …
Thank you so much (Renita S) in the call center for helping me!! You were kind and was was able to help me and Awnser my questions… Best experience !! ( If you get Renita S. , you won’t be disappointed…. Thank again for suck a great experience..
received a bill for $353.63 last week, I have a transponder but I was told the account payment info changed in april and it is now October. I was charged full price for all toll transactions from that date until the date of the first bill I …
NC quickpass is a terrorist organization that will charge you extra money for using toll roads after neglecting to inform you that you have a charge. They say when they send notifications of someone’s charge through the mail, that it is …
Wanted to give a public shout out to Michael M at NC EZ PASS. I have been trying to renew my wifes highlander for a year now and after getting the run around at the DMV, multiple calls to gov agencies and in person meetings Michael M …
I would take rate a 0 if I could customer service is terrible apparently they don’t care for there customers received my first bill and its 66.00. $1.89 for the toll lanes the rest was late fee are you serious 1st bill I received she …
I called in today to pay a past due bill and had amazing customer service by a gentleman named John. He was very thorough and checked all our old addresses, and made sure that our bill was just that and also very quickly took our hold off for registration renewal. Very happy with the service he provided.
Hello Nc Quick Pass I wanted you to know of an experience I had in Monroe. The office was very busy and I didn’t think I needed to bother the girls in front with just silly questions so I went to the window. I now know that I wouldn’t have …
I’ve been using NC Quick Pass for over 5 years and had no problems till recently with my transponder. I called and received horrible customer service over the phone and was told they could not do anything and would not let me talk with a …
This is place runs a legalized extortion center with any late fees.
When you try to clarify any issues, they want a full audit of your past before …
The people at NC quickpass are not helpful, all of their responses are very automated and non accommodating. I would avoid taking these roads at all costs!!! Due to their outrageous fees, late fees and their unwillingness to understand …
Worst experience ever. Put registration holds on our vehicles and now that I paid their fees. I have to wait for them to decide when they will take the holds off. I have a confirmation number that I made the payment and that is not good …
Last thanksgiving I used the toll road twice on 2 consecutive days. I received a bill in January for about $9. Only $3 of that was for the road charge and $6 was listed as other charges. I still can’t find out what those charges are. I …
I just went today to upgrade my transponder from the 3 states to 18. I tell you, these folks are wonderful. Put a big fat smile on my face really making my day! Pleasant upon arrival to discuss my concern verifying they can assist. Very …
Terrible system and clearly corrupt. I was told their system wasn’t compatible with Apple products and I should use a PC to pay my bill!! What?! My bill was $5.09 and I kept getting an error message on my iPhone so I tried on my Mac and the …
2 months back I converted my bill-by-mail account to transponder-online payment based account. They make you pay for and close the previous account and I asked them twice and they confirmed that there was no outstanding balance. …
I need to pass on my Thank You to Lauren for the most professional, courteous, and pleasurable experience by a customer service representative in a long time. As a fellow support person, of 30 years, I know how difficult it is to remain …
NC quick pass is a great scam. If you don’t pay on time (in my case like $1.26), it will grow to $40 in just 1 month with bs late extortion fees. How are the late fees like 3000% the cost of my bill? No business in America could do …
Received an invoice for a tag I don’t have for traveling on a road I’ve never been on. Tried to call their toll free number but after 4 phone calls which deaded ended with an automated message that made absolutely no sense and actually …
Utterly BOGUS revenue generator for the city and it somehow think I took the EZ Pass.
NC quick pass is the biggest scam around. I used their toll road once in Sept 2019 and they sent me a bill for the expected $1.03 for the one exit I took. But the claim there is a $6 other fee listed on the bill bringing my one usage for …
Not sure why it is ok for this taxpayer funded company to actively engage in illegal price gouging by raising toll prices depending on the amount of traffic/ whether there is an accident or not. Insane.
I might have literally used NC toll roads just a couple times. But, why the hell they are sending me a bill of $50. This is insane and I would consider it a daytime robbery by a toll agency. I never received a bill in my mailbox before …
Long sorted story. Starts with we have 2 transponders, I received a bill for $56.92 because we had not paid. But I have paid with automatic deductions. The problem is apparently on 2 times the transponder was not read on the highway. (note …
This is the absolute worst customer service, and experience in my life dealing with anyone. I constantly get harassing mail for a vehicle that I haven’t own , nor was registered in my name at the time tolls had occurred. I explained this …
Never received a bill in Aug., but it charged me late fee right now. Also, a new bill for Sept. was just delivered to my mailbox on Sept.24, it says the invoice date is Sept.6, and the due date is Oct. 6. Come on, why has it taken NC QUICK PASS 2.5 weeks for a bill mail delivery, and only leaves 1.5 week to customer to handle the bill?
Horrible billing system. I was recently hit with a “Civil Penalty” fee. I had to call and ask what it was about. Apparently for an account over 60 days late. For one thing, I have been making twice a month payments. There is no way I am 60 …
Hello All..
I spent 1 and 1/2 hours on the phone with NC quick pass. I received a bill that was sent to the wrong address for 3 years, however, they6 have billed other NC …
I have had the quick pass for going on 2 years. I set up my account to pull $20 whenever it gets low. Several months back, quick pass started pulling $50 instead. I called to find out why and they said they had done an audit on the account …
Such a scam! They will not take cards to pay at toll booth but a 12$ toll became 240$!!! That could be paid with a card somehow!! What a crime. I want to change settings on my maps to avoid toll roads. It is set to make you use them automatically.
Awful customer service. I did drive on the toll before I moved out of NC. But the bill didn’t send to my new address in the first month, then I got the bill with a penalty next month….. I reported the company my case with the invoice …
Like everyone else, my $4 fee has grown several times it’s own size all the while I’ve been waiting for the bill in the mail. I don’t know who comes on here to write positive things about this business, but it most certainly cannot be real people.
My experience with NC Quick Pass was great. They shipped me my transponders in 3 Business Days and I was happy with the easy online experience registering my car and setting up autopay on my account so I never have to check my balance. I …
My research indicates that NC has the best deal for obtaining a transponder for travel in the Chicago area, WV, and NC. Since we had previously paid a NC toll, I needed that invoice number to access our account. Twana found the number for …
I had exactly the same experience as some customers had written in their reviews. Starting from 2017, I never received the bills they said they mailed out. I was shocked when I got a letter of notice “Vehicle Registration Renewal …
I called proactively because I used the Triangle Expressway last month and had not received a bill in the mail yet. …
Program works well. Once my payment arrived late and when I called, they removed the late charges because the check was cashed so close to the due date. I ended up receiving the free sticker that is linked to my charge card and it has been wonderful!
Are you kidding me, I’ve been paying bills via my transponder going on 2 months,$ 84.36 worth and thought ok not bad for a few months commuting back and forth to work. But then I get a bill for $84.36… ?? So I call, and after a bunch of …
I went to the NC Quick Pass office to deal with a billing issue. There was a very pleasant lady that greets you and listens to the problem you’re having to make sure they can assist then will direct you accordingly. The gentleman who …
Customer service is the absolute worse!!! Not only did I wait on hold for 20 minutes, but when someone finally answered they were extremely rude. I have a quick pass but I am still getting random bills for one specific toll. The guy …
I work for Renewal by Andersen and we have to go through NC Quick Pass for our company vehicles. We had an issue a while back where several different accounts had been opened for our company rather than putting everything under one account. …
Terrible Company, and customer service is unhelpful, this service is a road robbery. The bill will grow from $1.29 to $38.29 within 30 days. I’ve never receive the first statement. But, got the 2nd Statement with $6 processing fee , ok, I …
I rarely post reviews, however my experience has been nothing short of awful and frustrating with NC Quick Pass. If you have automatic withdrawals, you need to constantly check your account to make sure they haven’t made a mistake, which in …
Why not a zero star? Worst organization I have ever dealt with. Rude CSR”s and something fishy is going on with the NC flat charges. Not sure if anyone has had those. But this is for real a scam and rip off. Do yourself a favor, sit in traffic.
This is like a scam run by NC State government. I visited my sister I Durham from Charlotte something I do regularly and somehow I end up getting a bill for a toll road I never knew I was on. Don’t recall seeing signs or anything at least …
I forgot to pay a toll and racked up $43 in charges. I called the customer service line and had a great experience talking to Debbie. …
These people are absolute leeches. Weren’t sending the invoices to the right address, confirmed that they didn’t, then changed their story next day that they were, and refused to waive anything and wouldn’t pull up the recorded call to …
We were on the toll road briefly in October 2019. Got a bill for $3.92. Paid it but it arrived late according to them. Got a bill for a $6 late fee but since that had crossed in the mail with my payment I assumed it was fine. Nope. Just got …
I’ve had an NC Quick Pass transponder (2) and account for over 3 years and only paid when we used a toll road. It was so convenient I got my son one— but he was charged $5 a month and never knew why. I called to cancel his account since I …
A $1.24 toll turned into a $102 charge. It is ridiculous in so many ways
For a government office, this place was very friendly and very accommodating. I showed up without an appointment and was done with my business in about 20 minutes. I got 3 transponders for my three cars, if you have one and use the toll …
So basically you can’t pay your bill online. You have to wait a ridiculous amount of time just to pay a bill you COULD online if the website decide to catch up with the times. Wait, that is right! The reason everyone is getting overcharged …
I live in Michigan…. I keep getting a bill. I have never been to NC!!!!
One of the biggest scams in all of government run programs. I’ve had many problems with quickpass, including someone stealing my license plate and running the tolls up to over $400…I disputed it but because I didn’t find out until after …
Their website is broken and it’s almost impossible to pay bills online — I can’t even log into my account. I authorized them to draft $20 to replenish my account when it’s low, now I’m getting charges or $55. I recommend not giving your …
What a great and professional experience with Michael M.
Very helpful and immediately addressed the mistake. More companies should focus on how Customer Service can impact a person’s day….Thank you Michael M. !!!
Waited on hold for an hour 2 months ago. They keep charging me $5 for a paper statement that I don’t want. Guess what arrived today. …
Has anyone noticed a good chunk of the 5 star reviews start out identically? They start with having a great experience, and then naming an individual who helped them out. Seems odd to me…. …
I received an excellent customer service experience today here that I would like to share. I came in initially to update my payment information with a different representative. Another representative named MELVIN overheard my discussion …
Disaster. I’ve been double billed between my EZ Pass device in my car that is successfully reading the entry and exit points and billing my credit card, yet NC continues to send me paper bills and expecting double payment. After an hour on …
I’ve had a quick pass account and transponder for a couple of years now and only take the toll road maybe 10x a year. Half of those times I’ll receive an invoice in the mail at full price instead of them deducting it from my account at the …
Most corrupt system I’ve EVER encountered! A few years ago I had to pay over $86 in late fees because they had 2 accounts for me (somehow). Even though it was their mistake I had to pay, they said they sent me bills which I never …
Thid is not fair. I paid the 4.00 I owed 7.10..How cuan it urn into 40.00. This has to be the biggest scam yet. 25 dollar civil penalty, really. How about folks like me whom never used a toll road? Unfair. To drive down s highway without …
I don’t know who this organization falls under but changes need to happen. At least twice I have been accessed penalties that should not have been accessed, the most recent for a check sent on 9/27 from my bill pay service they say didn’t …
This review is for the people who work at the quickpass counter in Morrisville and for those who work on the toll free line. These people I find to be fantastic! They’re helpful, kind and considerate and know what they’re doing. Five …
Closing your account is confusing. It will take 30 days after the requested date and that is when you get an email to look at the final statement. You CANNOT open the final statement once your account is closed, though. So you never …
As much money as they’re making on the Southern Wake County Toll Road (don’t even get me started on how unfair that was) you’d think their website would be easier to navigate. I put in my user name and password, nope didn’t work, I put in …
This place has been the worst “customer service” place I have ever dealt with. About three months ago I called them because I received an invoice of over $100, and I have moved only once since I’ve lived in North Carolina, and apparently …
Waited for CSR – twice on the phone for a total hour – and gave up. They charged me late fee of $6.00 for a payment sent by Wells Fargo on 9/20 which they said they received 10/8. Unbelievable, even with COVID causing staff shortages. I want my six dollars back!
(UPDATE July 16th, 2018): In response to this review, NC Quick Pass has started hanging up on me when I call them, will not respond to my e-mails, blocked online payments, and will not even allow me to attempt to pay my bill when speaking …
I apparently owe a lot of fees when I never got a toll bill. Now they could notify me about the new bill with charges.
I have wasted my time trying to talk on the phone to a representative without success. I guess I’ll have to go to the location in Morrisville.
Awful!
Worst agency ever. Longest wait time in my whole life , that too without a response.waited for 40 plus mins on multiple occasions without any response. I need to update my credit card but how to if there is no way for me to do it. …
If I could give NC Quick pass negative stars, I would. I have NEVER in my life had such bad customer service. I have been a paying customer since December 2017 with a transponder in my car that auto-drafts monthly. I moved to a new home and …
I’ve been unsuccessful logging into my account even though I have logon/password/face recognition info saved on my phone. After a couple of tries, my account is locked which requires a call to customer service and a lengthy wait time. Of …
What’s not to like? The transponders are now a thin, plastic strip that you put anywhere out of sight in your windshield. You set up an account, and never have to think about tolls again. And, you save 35% in the process! …
I had charges of roughly $2.83. I never received the invoice or I would have paid the $2.83. By the time I actually received any invoice, it was over $30.00. I filed a a request to have all fees waived so I could simply pay the $2.83. A …
01/08/22 drove round trip to Charlotte (3 people in the vehicle). They didn’t charge me on my way there but did charge me on my way back…. Charge in on dispute but could take UP TO 30 BUSINESS DAYS to hear back. That is insane. It’s 5ish dollars, but $5 here, $5 there… they make a lot of money.
I waited on hold for 1 hour and 10 minutes just to wait for the lazy manager Shauna. As soon as she got on the phone I did not get to speak to her because she hung up. Laziness at the highest capacity. I also never receive a call back. Highly recommend reconsidering for a new “manager “.
If I could give the customer service side of the NC Quick Pass less than one star I would. I have had nothing but frustration for the past 3 months. I would get an email saying I had a bill but when I clicked on the link it was blank. I had …
I did not receive a bill for my tolls. My bill was apparently 46 cents. When I finally did receive a bill, there was a $6.00 late fee and a $25.00 civil penalty for not paying my .46 cent toll. When I called to explain the situation, I was …
NC Quick Pass is a SCAM!!! We used the whole HOV lane with 4 people in vehicle (should be free) from Mooresville to Charlotte and we got charged for Sam Furr portion. It was 62 cents. NC Quick Pass is making a killing for all the errors this company makes and people not fighting the charges. This company should be sued.
Citizens be aware quick pass is out to rip you off. Charged a $50 fee for a 1.93 toll. I have transponder and have a credit balance on the account. Never received a bill so I called when my registration was blocked for unpaid tolls . They …
Received a bill with late fee and charge of 25 dollars? no explanation of the charge. NC quick pass is a complete scam.
I just had a wonderful experience with customer service rep. Ltasha she was VERY HELPFUL, patient and kind helping me get everything sorted with my online problems. Walking me step by step to update my transponder. Good customer service is …
I would give 0 or negative stars if I could. This company is trash.
The people working in customer service are very kind and patient, an impressive …
$4.38 in tolls becomes $160.00 in fees and a registration block as my new car with the old plate isn’t on my transponder
I am receiving bills when I have an active NC Quickpass????I sent in two dispute forms and every monthy I am receiving another bill with additional charges??? I tried to call and sat on on hold for 90 minuntes with no answer. …
Simply put. Another annoying and unnecessary way for the North Carolina Turnpike Authority to bilk money out of the good people of Mecklenburg and Union Counties. A genuine clusterf**k of feckless tolls, random fees, bungling, and complete …
To pay bill online you must have invoice number, invoices conveniently come at later dates so they constantly tack on $6 late fees even though they haven’t even sent a bill yet to give you chance to pay. So glad we moved out of area.
This system is broken. I have an out of state EZpass. It works everywhere. I keep getting statements from NC Qucikpass saying the tolls haven’t been paid. I have the EZpass receipts with time stamps and locations. They cannot fix the issue. …
Not only did they overcharge me and double charge me, but I have now also been blocked from accessing the online system after filing a fraudulent complaint with my credit card company. As a result, I cannot access any of my invoices or statements. This company has to be investigated because what they are doing is illegal.
Their paperless set-up is ineffective and looks like spam. It never says “updated” invoice but instead just emails with a title of “invoice” – whether its a new toll or a surprise interest fee of $30+. And when reached out about it they …
Avoid the toll roads at all cost, you’ll end up spending hours on the phone trying to get invoices adjusted. I have auto pay setup yet somehow (still have yet to receive a viable explanation) there are “glitches” which kick out some charges …
I spent an hour on the phone today trying to get through. I am so frustrated. I paid my bill online through some group called doxo that NC Quick Pass has you use. Doxo took my credit card, charged it, but never paid NC Quick Pass. Now, a …
NC quick pass is severely understaffed and the hold/wait times to get an answer are unbelievable. They also are dishonest and/or unable to perform their jobs appropriately. I was double billed (they billed my transponder and then sent me …
A circus! Trying to get a situation resolved fairly requires way too much effort, specifically when everyone along the way acknowledges it is a mistake and should be fixed but no one is the one to fix it. You can call, email, request a …
Quick pass Customer service is a joke. The website is not user friendly with countless errors. I attempted to contact the 877 number only to wait on the phone for over an hr each time. I’ve made over 10 calls and wasted over 40 hrs …
Waited on the phone for 2 hours before giving up. The website says my reference number is wrong even though I’m looking at it on my bill? These charges have already been paid but I guess if they can withhold your tag, and not respond to any questions, they can keep scamming your money away. How is this legal?
After multiple attempts to contact NC Quickpass via phone (gave up after 45 min on hold) for clarification of unexplainable charges I email them. Asking for detailed, itemized clarification. And the response was. …
Terrible. I want to pay my bill online because I know I’ve travelled through the express lane. I need my invoice number and apparently that’s impossible because no one ever picks up the phone. I waited a whole hour before giving up. I can …
If I could give a negative review I would. NC DMV decided to change my tags due to them replacing old tags. I had to travel urgently on the toll road before I could change it in the system and they sent a bill by mail invoice to my work …
I guess we are not alone in getting scammed at Quickpass. I think they caught on to how much they could make in late fees if they just didn’t cash your check on time…It probably started after covid related absences resulted in them being …
Two different contacts with Customer Service Reps, one in October and one today 912/20/21. Both were about charges on I-77. Both times, after a long wait I got superb and polite help from these women. I wish other organizations had great employees who care about the public the way these 2 folks did. THANKS.
Worst customer service. Whether on the phone or in person. Whatever issue we have, it is NEVER ncquickpass’s fault. They just keep taking and taking our money. We use HOV when we have 3 people and have transponder on and we still get …
Why would they mail a postage out for $1.60 toll charge when they can wait a month and just say they mailed out the previous invoice. They have no evidence of it being mailed no stap date nothing other than their word. Then charge you …
I thought I had some money saved up enough I could breath. Which is rare as a private in the army. Out of nowhere a month later I received a $30 bill. Nowhere on the roads I was on did it say I was taking a toll road. What a crooked organization. North Carolina can go to hell.
What a scam!!! They took over 3 weeks to process my check for a whopping $1.13 then charged me a late fee of $12 and told me it was my fault!!
Somehow I was in the clear status and over the amount and a week later I get a surprise extra 100 dollars and late fees added for something months ago.
I would leave a negative star if possible. I received an email stating that I needed to contact NC quick pass ASAP to avoid extra charges. First, I went onto my account and tried to figure it out myself but everything is in good standings …
If I could give a negative star, I would. I received a bill and PAID it in July 2021, one in May 2021, one in March 2021. Every single time, I get a bill I pay it without a doubt because I know I was on the road. I just received this month, …
I would give a negative number but it’s not possible. I’ve called 8 times just to be told your wait time is 1 min/ 8 mins exc and never got a person. The message changes to “Press 1 if you would like for us to call you back. As of right now I’m being charged $44 dollars for less than 2 miles of travel. This is state sponsored thievery.
Class Action lawsuit just waiting to happen
This service is SUCH a scam. NC should be ashamed at how inefficient and inept this system is. I paused the automatic replenishment of my account in March 2020, …
We’ve never had any record & billing issues with NC Quick Pass. We use the toll roads with our 4 family vehicles frequently & pay our bills; no issues. The only thing, which can be frustrating, is the hold time when we’ve called to speak …
I sold a vehicle to a guy named Payton Mayberry of North Carolina . I live in Alabama the guy flew to Alabama from North Carolina to purchase the vehicle. After purchasing the vehicle from me he drove back to North Carolina . He drove the …
I know every situation is different and dealing with government agencies is not fun..🤣.
With that said, I want to think Justin for being helpful, patient and went to extra mile. …
I’ve been receiving a bill for months now for a license plate that I retired over seven years ago. I’ve completed and mailed a dispute letter twice to no benefit. They’ve now added civil penalties to the accruing charges. They are …
The NC system recognized my transponder and I was charged appropriately through my account. But then I received an additional bill for my license plate. I sent them multiple emails with details and spreadsheets proving my transponder …
Stopped by NC Quick Pass today while in town running errands, thinking in person would be easier than online, as I live about 90 minutes away, and I am so thrilled I did! The customer service representatives were incredibly helpful, …
Received an invoice today. The license plate picture is not the one listed on the invoice nor is it even mine. Currently on hold with QuickPass. What a joke. I’m not paying this .41. I wasn’t even in Charlotte on the day they say. This is not my first run around with these folks. When they pick up, they better have fixed this.
Worst Government associated company ever! After going in and out of the Hospital, I couldn’t be transferred to a supervisor to lower the cost because their system wouldn’t let them. The rep said I need to do extra labor to request a manager to call me back, while I am thinking I might be gone.
When you go around this great nation and fortunately there’s toll areas throughout and this makes a whole lot safer and easier to travel it’s easy to sign up
Poor company tried to pay in person – machines not working. Finally got bill in mail and paid the $3.68 toll well before due date. They said they received late and tried to blame on US mail even though their message stated they were …
The pretty young girl named Chelsea was incredibly helpful….I had a few citations that blocked my registration and she managed to handle each one with care and patience🙂 …
Government enforced scam as you would expect. Had my transponder in my vehicle, changed license plate. They don’t give any notifications and then I find there is a $40 charge for $3 tolls. I caught within a few days of it being overdue, …
I received an invoice in January 2021. Upon opening the bill I saw it was due in December 2020. I promptly went online to pay to find that because the bill was now had a bunch of additional fees. I paid the original toll and begun disputing …
This is the most awful toll department I’ve ever dealt with. Incompetent people using outdated systems! Avoid the heartache and NEVER EVER use a NC toll not even by mistake. You will never be sent a bill, you will never be able to even pull it up on their website. The governor should start an investigation against NC Quick Pass!!!
Received a violation in NC with a cropped pic of a trailer tag I have that has been parked for months in my yard in Florida! Haven’t been to NC in years, some kind of scam going on with these companies.
No line in Friday afternoon, two very nice and helpful ladies. 👍🏽 👍🏽 got the job done in no time. …
They have a super old system or I don’t know what. But I have an issue every single month. …
I see from other reviews I may not be the only person being scammed by this company. I sibmitted a payment on 4/4 through my bank – it was mailed on 4/5, delivered on 4/11. The due date apparenrly was 4/13. Nc Quick pass didnt cash it …
These people are absolutely ridiculous. I received my first toll bill that included over $35 in late fees. When I reached out to tell them that I never received the initial bill they refused to drop the late charges and threatened with more …
If I could give 0 stars, I would. What an absolute SCAM this company is. We travel a lot so tolls can be convenient. However, after $80 in late fee charges I will stop using tolls. You have to fish for your balance it’s like they hide it from you just so they can charge a violation fee.
What a scam! I used a toll road on the way to the beach. Got a bill, the next day went to my bank bill pay and sent payment. My bank recognized NC Quick Pass and offered electronic payment. Paid bill and then got an overdue notice. This …
What a real waste of a road And resources. This toll does nothing to alleviate traffic on 77. All this time making 77 wider and they gave us 2 extra lanes that hardly no one uses. I wonder why. I use it once and was charged almost 20 …
The worst, most greedy late fee office I have ever dealt with. For 3 rides I have made 12 attempted payments to this organization trying to square up my balance. I don’t want an account online with you. You won’t take electronic check as …
I was sent an invoice for a 3.55. I paid it with a check and it cleared my account. I received a second bill with a six dollar late charge. I called customer service and was told I had to send an email disputing the charge which I did. The …
I did not even know I was on a toll road. I received the bill months later as I had moved and once it finally got to they added $43 in fees for $1.35 toll charge. A $6+ charge each month for $1.35? That’s 600%, which is ridiculous. …
Terrible service! This is a scam don’t fall for it. They will rip you of out of your hard earned money. Once they lock you in $20 a day service charge, ridiculous.
0 stars.
Theur store front and call center take customer service and organization to an all new low. Most uninformed incompetence I’ve seen in decades. NC should be ashamed of themselves to have this pervasive incompetence and disregard for common sense.
The tolls listed on the 77 express are very misleading. Going from Huntersville to Mooresville round trip ended up costing almost $19. Talk about literal highway robbery. Never again.
Received a bill from them for $1.91 for driving on a road I didn’t even know was a toll road. OK. $1.91? No big deal. Simply forgot about it and a month later they added a $31.00 charge to the $1.91. Seriously?
Ridiculous! Unexpectedly travelers get a bill in the mail…with my case the first one I received had $37 in late fees because I didn’t even know this existed. Nice way to get money from people NC 👏 …
Highway pirates had account for years and they gouged me and no help customer service representative yelled at me when I tried to get an explanation
They send toll bills to the wrong tag numbers. They obviously can’t read tag numbers. The second character of the tag that didn’t pay the toll was the letter I and our tag second character was T. You might want to have your facts …
This road is the basest of ideas, translated into an action item by Absolutely the LOWEST life forms possible. This is a PRIVATELY owned tollway- DO NOT BE FOOLED into thinking NC owns this. NC contracted with the POS Spanish contractor …
Decided to go to office as phone is always long hold. I went Friday afternoon and no wait time. The lady helped me was pleasant and professional. She explained the details of the bills with late fee, waive the fee she can, and help me …
Horrible! A toll road that I accidently got on for $1 and they charged me $38 for late fees? Greedy people! We waited for years for this to open and they turned into a toll road! I don’t get these toll roads for the simple NC lied and …
Their system is garbage. I recieved bills for vehicles that are not mine. When I called to dispute this it took over an hour of my time. I should send them a bill for my time. …
I call, they answer and help me. Every time. The toll situation sucks. We shouldn’t have toll roads. That election was rigged. …
Please don’t use the Tolls, it charged me 200.00 for usage. There is no way that a bill would go from 58.00 to 200.00. I had the worst possible customer service. I asked for a supervisor and was told I would get a call back in 3-5 business …
We get frustrated by bills but what a customer service. All staff are very friendly and courteous and will explain problems with smile. Jasmine at counter was simply great. Keep up the smile and attitude. …
Set up my NC express account. I was charged 20.00 a day for 12 days called and asked why am I being charged 20.00 a day . I spoke to 1 lady and she gave me 60.00 back in credit but then the system turned around and charged me 60.00. So I …
DONT USE THE TOLL ROADS!!!
BUT IF YOU MUST, Be careful how u use their website to make payments! They will …
I have received a bill for a white F-150 pick up truck with a blurry photo of a tag similar to mine. I disputed the charge and now they have sent me a higher bill and a computer picture of my tag number . The problem is my truck is red …
Absolutely the biggest scam ever! I have not had a transponder at all for over 3 years. When I called to have the account canceled the lady told me it was three years ago! I have gotten bill after bill hundreds of my money stolen from you people.
Highway Robbery! I never used the toll lane on I-77 and they billed my Florida Sunpass anyway. I purposely sat in traffic because I did not want to give them a dime and they took my money anyway for tolls I never used.
Can I just take a moment to say how grateful I am for Michael McNeil at NC QuickPass and his AMAZING customer service today!! He was so patient and answered all of my questions without making me feel like I needed to read a “QuickPass for …
My husband has received two bills saying he owed for tolls. He is disabled and doesn’t drive the car they say went through one. He called and they voided the first one. Then months later he got another one and the tag didn’t match the one …
its been 2 months and i havent recieved my invoice. the last time i got 1, it was a few months later and they charge me $60+ for late fees. can we not sue or do something about this horrible system.
Took trip to Florida and drove through NC. 6 dollar toll amounted to 55 dollars in late fees. No toll booths they take pic of your license plate and mail you a bill later and rack on additional charges. Will NEVER drive through or stay in money scam area ever again.
They are absolutely thee WORST money hustlers! Money disappears from your account after payments are made. When you contact their customer service, you’ll receive no help or clarification. I know people need to work, but I think they hire anyone! If they hire clueless people, it helps aid them in their money scheme!
I’m at a loss. I received an invoice for .43 cents yet I have not driven through any tolls. And what toll charges .43 cents? I tried to dispute it just on the principle of the matter but then received a $6.43 bill. $6 was a late charge so I …
Have been dealing with a billing issue since June 2021. Everytime you call you get a diffrent answer or explanation. I have records of calling over thirty five times in six months requesting a call back from supervisor to help get …
TERRIBLE HANDLING OF PAYMENTS. My bank paid a check on Oct 19th (which was late) but their system says it was paid on the 20th. This makes me wonder about their system. The check was mailed with plenty of time, but I wonder how long it …
I had a sixty nine cent charge in 2020. I moved in January 2021 and changed my address and registration then. They never sent a follow up confirmation to the new address, it was lost in the mail, and they wanted to charge me $80 to pay it. …
For the service they provide it works; note: several device’s have been stolen from the mail; update your account information often as possible.
My transponder was stolen in 2020. I spoke to someone about closing my account. I went through all the steps the rep told me to do–including paying all of the charges that were racked up. I was told the account would be closed. Today, I …
They didn’t bill me until months later and there were added late fees totaling way more than the toll itself! When you do try to pay, the server crashes every single time! You can’t talk to anyone about your issues because they don’t care! …
Literally highway robbery! A $7.93 toll balance ended in a $108 bill. Everytime a bill came, I attempted to pay it online and my account could never be found. Out of frustration, I’d give up only to be reminded a few months later with a …
Customer service has a huge disconnect with giving proper information. The website on a cellphone or tablet does not open the full site, which full site is what you need to access cancellation of your account. The problem is that you are …
The company does not accept bill pay. A $6 processing fee was not waived after I was told my payment was late because my bill payment was sent back to the bank and they had to cut a regular check. The company stated my bank should have …
I wish I could add negative stars!!! Accounting department for this company needs MAJOR UPGRADE!!! I live in Charlotte, NC their offices are in the same city and they take (2) weeks to post a payment. I sent the payment (1) week in advance …