Nebraska Furniture Mart is more than just a furniture store. With everything from mattresses to washers and dryers, to the latest in electronics and home security systems, flooring, and lawn equipment, available in-store or online.
| Saturday | 10AM to 8PM |
| Sunday | 11AM to 8PM |
| Monday | 11AM to 8PM |
| Tuesday | 11AM to 8PM |
| Wednesday | 11AM to 8PM |
| Thursday | 11AM to 8PM |
| Friday | 11AM to 8PM |
700 S 72nd St, Omaha, NE 68114
The employee who helped me at NFM was very helpful and got me exactly what I wanted. He was very friendly and well informed, and what questions I had that he didn’t know he found answers in a quickness.
They don’t want to sell off of display and I don’t get it. I am here! now! want to spend my money on them! but they won’t sell. I don’t have time to wait for months to order it. And I don’t give a pig’s tail about shortages. Fix the …
Absolutely disgusted with customer service and billing. Was charged $15 electronic return check over a mistaken bank account selection. Tried to discuss this with customer service and was told it would not be forgiven. Seems unfair to …
Everyone was super friendly and attentive. Sam was our cashier and he was so nice. He also had good customer service skills.
Here on Omaha us locals are quite lucky to have this unique place. You can buy everything and anything for your home or office. Even toys, and music, and odds and ends. NFM has all types and styles of home furnishings. It’s a place you could visit and just browse around in for hours. Very fun place.
Had the best experience shopping for living room furniture. Paula was awesome, knowledgeable, and listened to our ideas and help put together an arrangement that looks great and functional.
Absolutely horrible that I could not have this item delivered to myself, or the other 3 NFM stores within 400 miles. I had to have it ordered from the Texas location and shipped for $170 to deliver it within an hour of that store. And wait …
Jeanie was an excellent salesperson. Our entire visit was quick and efficient
We purchased a dishwasher from her
We also purchased a desktop computer assisted by AJ who was also helpful and answered all our questions.
Sonny Graham is a topnotch young man that is very knowledgeable and his customer relations is above expectations. He made us feel very comfortable and answered our questions with respect and willingness. He was very patient and …
First time buyer at NFM. The sales person was nice but he rang up a queen mattress for my king frame. The delivery person spotted it the day of and called me since no one else in the department noticed or cared. I hadn’t noticed either …
Jacob V. was super helpful and knowledgeable. He helped us pick out a dishwasher when we weren’t even sure what we wanted. Also NFM just in general usually has great deals, and 0% financing is just hard to beat.
Always a good experience. Lots of helpful associates and just about anything you are looking for. If you are not familiar with this store (maybe just moved here) you will find a huge selection of furniture, appliances, accessories, …
We recently purchased appliances from NFM and we had terrible experience with appliance sales. They don’t know anything about appliances but they know how to give awful comments to buyers. Really upset with recent purchases. No use even we …
Last week my wife purchased bunkbeds for our grandsons on line. We live in Montana and had to make the purchase on line. My wife sent me the link on line. I scrolled down and saw the bed and price and then scrolled down and got to a screen …
Tarah was very helpful and friendly. The warehouse staff said about 15 minutes only took less than a minute. Always great staff and great quality products at affordable prices
George was the employee that helped me. I was buying a laptop for school for my girlfriend and he answered all her questions without trying to upsell us for something she wouldn’t need, but also got her exactly what she wanted. She’s never …
Shout out to Scott the cashier, on the electronics side! We were having issues with getting our credit started and he was patient and very helpful with our concerns. Great attitude & easy going!
I absolutely love NFM! The prices are amazing! It truly is the only place I’ll buy furniture from for my family. The customer service is top notch and always super helpful.
Did not feel comfortable with the cashier when filling out the credit application. He seemed off, almost sketchy when giving him my personal information. Also when wanting to create an order for furniture that I wanted we had to chase someone down just to get someone to acknowledge us.
As a transplant from California, I’m not sure if it’s just Nebraska, standards of the organization or the salesman we dealt with, but it’s was the most painless process I’ve ever experienced when purchasing furniture. I’ll definitely be a return customer.
Upon entering the security guard asked if he could help. Got to the dept., walked through and no help. Asked a salesperson after on the phone, answered 2 questions then went on the phone again. A salesperson did ask ask as I was leaving but I didn’t need help then. Good selection.
I have an account at NFM and have not had any negative experiences until my last purchase at the Omaha store. My daughter is attending grad school at Creighton and we were looking for an iPad for school. After discussing her needs with …
I love what a huge selection of furniture and electronics they have. They always seem to have what we’re looking for. The store is always clean and there are plenty of sales reps to help customers in a timely manner.
Whole experience after the sale has been terrible. We purchased a living room set last spring with the understanding pieces were on order and would be in that fall. NFM delivered everything in October. January, the motor for the power …
Extremely disappointed. We ordered several pieces and chose the latest delivery date (5 weeks after order and payment) so we could receive everything in one delivery. We ended up receiving them on 5 different dates, which translated to 10 …
We worked with David while selecting an adjustable bed. He was amazing! Very knowledgeable, patient, and willing to help us in our decision.
This past weekend we spent time with kids and grkids in Omaha. One stop was the Nebraska Furniture Store. WOW, what a store. If they don’t have it you don’t need it. Staff members were friendly and ready to help find what you’re looking for. Very impressive, huge store.
Always lo e coming here. The wife and I were just browsing and had many employees ask if we needed help. This place always seems to have deals on things as well. Would recommend for all.
So far so good, the customer service within NFM is outstanding. I have not received delivery yet or the products so my rating is only based on the customer service center as well as a gentleman who had helped us look at TV’s, mounts & routers.
I have no clue about Roku. I had 2 people approach Brandy who checked me out, and all gave us so much input. They were so positive and helpful. It was amazing.
Very friendly and helpful sales person. The sales representative was not pushy. Great variety.
Needed to get a new dishwasher. Sales person, Coby Sheffield, was very knowledgeable in the product and helped me make up my mind quickly and scheduled a delivery time quickly. I appreciate that he could give me a couple of choices and options and explain the differences between the dishwashers.
I hope we bought a quality product. Appliances are not the quality they used to be. BUT, we had a very knowledgeable sales lady, nice personality, and very easy to work with. We truly enjoyed our experience!
We have been shopping at NFM for over 25 years and are always pleased with their customer service and their deliveries.
I had a great experience today. Everything I purchased was on sale and in stock. My sales associate was very helpful but also gave me time to just look around until I was ready.
I could have easily given a five star rating if not for the blonde pony-tailed salesperson who blatantly ignored me and walked in the opposite direction from me when it should have been obvious I was waiting for her or one of the other …
I had some issues with some products and these guys have been amazing to work with.
Worked with sales person Francisco involving purchase of a new cell phone. He was as knowledgeable about the various phone options as I could have ever hoped for and was able to answer all our questions and advise as to the specific phone …
I was very impressed with Nebraska Furniture Mart. The quality of the furniture is amazing , and my sells person Dirk went above and beyond to make sure I was totally satisfied with my purchase. I would recommend anyone that is looking to …
James was a very friendly and helpful salesperson and cashier! He directed us precisely to the product we needed, answered our questions, and quickly and efficiently checked us out.
Ricky was very professional and kind during our shopping experience. He was genuine and made us feel very special. It was a great overall experience and we are thrilled with our selection.
Helpful sales people that will really you out if they can. If you are the kind of person that shops around for best deal! Absolutely make sure you go here beforeyou buy. If your like me over 90% of the time I end up buying here! Best selction and best prices and customer service as usual! Happy shopping!
They were busy today due to it being a Sunday but we were in and out in less then 30 minutes. I wasn’t sure right away if I want to pick our stuff up or have it delivered. So first I said I would pick it up then on our way out I decided to …
Paul was very helpful. We were in a hurry as our grandson played State baseball so we’re on a timeline, and he did everything promptly and was so friendly. We got everything we needed! Very happy
Went in to look at “office” chairs for our son going to college. Jacob was super knowledgeable and helpful explaining the differences. We were in and out, and on our way home with a new chair in less than 45 minutes. I must say, NFM has a great selection and the process from purchase to product load up is well greased!
Fast & friendly salesperson, not pushy, very knowledgeable. Great quality & availability product.
Paula was such a great help to us! Gave us several option’s when we were looking for a loveseat. Very knowledgeable about quality of products. Paula made our shopping experience easy!
Everything was so smooth. I went in to look and ended up buying all four kitchen appliances. Great customer service. As long as delivery happens when they say it will … I will be very pleased.
We were there trying to find a good dryer and washer and just a few minutes after the hour and already working with the seller, the security guy approached us asking how many more minutes before leaving the store. It was very disrespectful …
Excellent service and total explanation of the mattress’ features given to me by the salesperson. Shared with me comparable options at my request even as I returned to my first choice. I am sorry to say I received just the opposite service the day before when it was discovered I was only fact finding and not buying that day.
Never had a problem with Nebraska furniture market quality furniture beautiful furniture my whole house is full of Nebraska furniture market and for now on I will be shopping at Nebraska furniture market and any other furniture store that …
Once we were in the appliance area. We were approached to see if we needed assistance. Advised we just started to look, but sales person advised to let them know when we do need assistance. Once we narrowed down what we wanted, a sales …
I just canceled an order because they keep pushing back the delivery date. This has happened three times now with them. We go in to buy, “oh, it’s not in stock, try back…” come back still not in stock, order it and wait and wait and wait. …
Went in today to get new pots & pans, & air fryer for our new camper. Marissa R was one of the most amazing sales woman I think I’ve ever had! She was very knowledgeable & so helpful in so many ways! I live out of town, so normally do my …
Sonny in the electronics departments was very very knowledgeable about cameras and their accessories. He didn’t try to over sell or up sell anything. He answered all of our questions and took the time to show us how to file a claim with the service protection app if needed! Great experience
I called a sales representative at a call center regarding a replacement ink cartridge for my printer. She located the correct ink cartridge and accommodated that I was paying with cash. She gave me a reservation number to pay in person …
The sales associate: Greg, was extremely helpful, super understanding of what we were wanting and looking for, very friendly with great customer service and knowledge. We were able to make a decision pretty easily with Greg’s help! And we get the furniture delivered in less than a week!
Tamiko, was very helpful and the first to come up to me and greet me. She was so helpful, knew immediately what bookshelf I had seen online. T took me right to it and when I asked what else was available that was similar she showed me all …
Stephen D. Was very helpful, professional and made our transaction as smooth as possible. I would highly recommend him.
Lance was so helpful and willing to answer any questions I had with professionalism and great customer service. He made picking out tile for our bathroom a breeze and actually a fun process. I’ve bought a lot of floor covering before and this was the most seamless.
Very professional employees. Very helpful, not in there any longer than needed to be. Told them what we wanted, found it, out the door. Loading is painless, 2 guys came out and loaded that fridge, tied it down good! Had to drive 100 miles …
In February, my wife and I purchased two rugs from NFM for our AirBNB property. After finishing some renovations, we unwrapped the rugs and no matter what we tried, the edges would NOT lay flat. To make it worse, one rug had several bad …
Best place to purchase furniture. I just recently got carpet installed by Roderick and man he did a FANTASTIC JOB !! I also just got a lamp and desk. The staff were extremely helpful. Highly recommend coming here !!
Great price, fast delivery, and excellent customer service! NFM has been and always will be my go to place for furniture and electronics!
We were looking for a lift recliner for my Father. The salesman was very helpful in showing us the features and getting us a good price for the floor model as it was the only one left. He gave excellent instructions as to how delivery would work. Very pleasant experience!
WORST EXPERIENCE EVER. Furniture is overpriced, and Nebraska Furniture Mart has the worst customer service I’ve ever seen. I ordered a bedroom set and when it came they REFUSED to take their muddy boots off so my white carpet didn’t get …
They say to expect minor damage with your carpet install…. I called Nfm and they responded back with yes all this is minor and just requires some touch up. I’m unsure of what their definition does of touch up is. The majority of the lower …
Patrick was a phenomenal associate. He was able to explain which items would be in stock and how to tell and gave us space to shop. He was available to help us when we had decided what we wanted and was extremely knowledgeable, …
My sofa was delivered yesterday by NFM!
I am IN LOVE with how it looks in my home. Salesperson Gabe Hollingshead assisted me through the whole process and made finding the sofa of my dreams a reality! …
They have just about everything here. Can’t go wrong with 24 month financing at 0% interest! David was very helpful and extremely knowledgeable when it came to the appliances that we needed. I know that I will be back again in the future whenever I need to upgrade / get new furniture.
Salesman knew his stuff. Spare bedroom bed and bedding purchased and loaded within an hour. I think that’s phenomenal!
Best furniture store I’ve ever been too. Plenty of stock to peruse, and plenty of friendly staff ready and willing to give you a hand with any questions you might have. Great cozy atmosphere and in addition to furniture, you can find a great selection of electronics, appliances, and gym equipment. This place has it all!
Products sold are fine. But the delivery and installation service is the worst of the worst. This gets the stars for the store but I’d give 0 out of 5 for the rest
Most helpful salespersons: shout out to Omina in appliances and to Miriam with mattresses. Still feeling the effects of labor and materials shortage though
I had a great experience and really enjoyed the selection and the customer service. Very pleased with our time at NFM.
Our salesperson was very knowledgeable and helpful. They asked us questions to determine which product would be the best fit for us.
This is the 2nd time in less than a year we have purchased something from NFM, and had it delivered, that the truck arrived no where near the time it was scheduled. The lack of professionalism is horrible. I realize they sub contract out …
Excellent honesty from our salesperson in appliances today. We appreciated that highly. And a good sale.
NFM is always an exciting experience when you step foot in their doors. Visual merchandisers are constantly changing up the displays so it feels fresh each time you visit. They have digital price tags on most items in store so pricing is …
Decent service from sales people but difficulties checking out through their system today. Problematic that Apple products can’t be sold through the regular register but there’s no signage to that effect.
My shopping experience at NFM was excellent. Ricardo Bustillos in the appliance department was very product knowledgeable, very friendly and went above and beyond helping me. Great job, Ricardo. I appreciate you. Thank you!
I can’t even begin to describe how bad of an experience I’ve had with Nebraska Furniture Mart. I purchased a dining table over the phone, they later called me back and said they mad a mistake and had charged me $200 less than the actual …
NFM has a good selection of products. I was looking for a Laser/printer/scanner and found a good selection at reasonable prices. Hoping to get one for Christmas 😀 …
Product information was detailed which made it simple to compare to other vendors. Price was competitive. I will use this NFM again in the future.
We had another shopping experience with NFM. They had a large selection available and friendly sales individuals readily available to make sure all of our preferences and questions were addressed
Mimi was very helpful and patient
I have shopped here since I was young I’m 63 now.
I always have had good experiences at NFM.
Thanks Mimi
Avoid NFM. We upgraded our sofa this last year and chose a mid-range sofa this time from NFM. Unfortunately, when they deliver it, they literally just toss it out of the back of their truck. I heard the “crunch” as it hit the pavement. …
When did Nebraska Furniture Mart yesterday to buy a new dishwasher and over the range microwave. We immediately went to the clearance section because we’re thrifty like that. The employee there who helped us, Kaden, was very knowledgeable and helped us decide on not only the appliances but the install and warranty packages.
We had an excellent experience with a very knowledgeable, courteous salesperson, Jacob Stadie. He answered all of our questions and definitely knows his products.
Would like to acknowledge Hailey in customer service and Mimi, the salesperson who helped me in the store. Both were wonderful. Thank you!
NFM has always been a great experience for my family. Thank you for all that you provide on a daily bases to customers worldwide. The Tucker family. ❤🌹 …
Nick W. In Electronics got me in and out while at the same time thoroughly explaining me the pros and cons to what I had come in to buy! Excellent customer service!
Second time buying livingroom furniture from NFM. Great quality and so many options to choose! Paula was great and so helpful. You won’t be sorry if you purchase from them!
The service was very good but there’s no way of adding Military discount to your credit card so each time you want to purchase and get the discount you have to be able to show your card
Jose was very knowledgeable and helpful with our purchase. Our dishwasher went out so he made sure to have it installed as soon as possible.
This place has everything!! Went in for a laptop had the best help ever. A.J. in computers is the man if you need it he knows it. The best experience ever all the way around.
Guy at Mrs. B’s told us our purchase could be added to NFM items next door to get the 0 interest for 24 months. But when I checked out at NFM they told me no that the purchase at Bs was final sale and don’t qualify. A manager came over and fixed it cause the guy at Mrs. Bs didn’t know what he was talking about
Made an online appointment the night before and when we arrived we were met by Sharon our fantastic sales rep. Very knowledgeable and pleasant to deal with.
This review is for an experience I recently had where I ordered a laptop from Nebraska furniture Mart‘s website. I don’t normally purchase electronics here, but I had a credit on my account and wanted to use it. Little did I know I was in …
Jesse (furniture salesman) was great. Nice conversation and helped us find the pieces of furniture that we were looking for. Thanks
My first time at NFM and Jared, Salesman was so very accommodating helping me to pick out my Living room set @ Mrs. B’s. The delivery was on time to my house and the two young Gentleman placing my furniture where I wanted it in my home were …
Phil in the mattress department is worth is weight in gold. Very nice, very knowledgeable. Not pushy. Definitely recommend getting him to help you.
We thoroughly enjoyed our experience with NFM. Our salesperson, Dee was wonderful & very knowledgeable. She found the right mattress for us, & saved us money at the same time.
I have purchased many items from electronics to bedroom furniture and living room furniture and home office furniture you name it and I have never paid any interest!!! You just have to buy when the time is right if you’re not in a huge …
Needed some work done at my house Mike Kruger at NFM was extremely helpful and very knowledge in helping me decide what worked best for my home. …
A very disappointing experience. We ordered a recliner on Oct 8th with an expected delivery timeframe of 15-30 days since it wasn’t in stock. I called on Oct 18th and the automated system said store delivery on Oct 21st! Fast forward to Nov …
They have good selection and a nice sales team. We were looking for some quality furniture in a contemporary style and didn’t find exactly the style I want so we’re still in the market.
We purchased a dishwasher and James R. Was simply the best salesman. Looking forward to making more purchases through him.
If I could rate 0 stars I would. I will never use Nebraska Furniture Mart again. We purchased a few items and had problems with pricing and delivery. Then I had set up autopay on our account and somehow it did not go through on their end. …
In the market for anything home theater, go see Jacob Stadie!! Been shopping at NFM for YEARS and have most likely spent more than the average loyal customer. As a lover of all things home theater, I often stop in and inquire about making …
Billy Shutten was super helpful and went above and beyond to help us. This is the second bed we have bought from him and recommend him for courtesy and knowledge.
Super easy to talk to sales rep. Got me fixed up in about 10 minutes. Questions answered. No concerns!
Our customer service rep., Lisa, was super knowledgeable and helped us find the mattress we were looking for, quickly and on sale. Great selection & experience.
Although my credit score has improved substantially, back when I was younger I had to file bankruptcy ( over 20 years ago) therefore I was denied a NFM card,therefore although my credit is 700 plus,and wanted to keep improving my credit I will not shop there again.
They delivered our couch 2 hours earlier than expected and we were given half of the correct couch, with the other half very obviously belonging to a different couch. Additionally, they damaged our front door to the point of bending the …
One of the worse experiences Ive ever been through. We bought appliances and they were suppose to deliver and install. That is where all the problems started. After them just dropping them in my garage, to waiting a week for them to install. They still havent come through. Im sending them back and hope nobody buys from them…
Went in and bought and oven on 12/8/2022. Process was quick and seemless. I was told it would be delivered and installed in five to six days despite not having it in stock at the omaha location and it was going to be ran up from k.c. Upon …
I have always had great experiences with NFM, and today was no exception! Camryn was very knowledgable about the rugs carried by them, and helped us find two perfect rugs for the house we are renovating. Great job Camryn!
Had another good experience here buying camera gear. James was super helpful! He helped me confirm specific settings I was looking for on the Canon R6 before committing to it. Thanks!
My sales person today got me a good deal on living room furniture and did great in getting me free delivery as well. Other associates I talked with in the past week wouldn’t budge on anything but Joe got me to a deal that we both thought was good
I just love NFM, it was decorated beautifully, and my salesman was 💯 had just what I wanted on hand, wish they would carry some of the beautiful moss green or warm gold in the lane recliners in stock because special order takes so long! I will ask for Jesse every time I’m in! …
Schuyler helped us out tremendously with our purchase of a new surround receiver. I also called him to get some help with the hook ups and settings and he knew exactly what to do. Love it when I get to deal with this kind of awesome service.
Liked the furniture we got. But we havent received our computers yet. Been almost 3 weeks past the supposed delivery date. I couldve built one for less during Cyber Monday. There’s been zero explanation why and we have to keep calling to …
If Blumkin is selling then I’m buying. NFM let’s me shop there even though I live in Iowa.
Apparently, you can’t talk to an actual supervisor or manager at this business. Everytime we have called into the customer service line, and get ‘transferred’ to a supervisor, when you reference their name to the next person, they say they …
My mother bought a refrigerator and had the delivery set up. The salesman told us the delivery would entail them removing the old fridge, installing the new one and moving the old fridge wherever she wanted it within the house. At an …
Curtis Collins was excellent in explaining the differences between lap tops and what and how I can transfer my current desktop information on to the new lap top I bought. He was very patient, informative and answered all my questions completely
Love ordering electronics thru NFM Online. Very easy to use, user-friendly web site. And especially
Like the 6 months no interest and free shipping, order should be here in less than 48 hours!
Muhib was fantastic to work with. We are moving to a new home and purchased several pieces. We needed guidance and assistance to help narrow decisions down. Muhib made it easy- not pushy at all. Fantastic customer service!!
I was in the vacuum cleaner department no longer than 30 seconds when Carlos Hernandez, a NFM salesman, approached me and asked what I was looking for. After a 10 minute conversation and demo of the unit, and having answered all my …
Jadon was fantastic! He was very knowledgeable and explained the TV’s and differences in great detail. He was not pushy whatsoever and gave us plenty of time to make our decision. We would definitely recommend him and will be back to work with him in the future. Five stars for sure! Thank you Jadon!!
Fairly good inventory and prices, but their systems are quite antiquated. Poor online shopping experience, and don’t trust their estimated shipping timelines… notoriously late on what day and times they give you.
We purchased our Whirlpool washer. A week before the warranty was up, it started making funny noises. We called NFM and they said we should call a service technician. By the time they were available, the warranty was over. No one would …
Maria with NFM was awesome to work with. She didn’t pressure us, she answered all our questions promptly. We purchased a bedroom set, and twin cribs. Thank you Maria
The salespeople were quick to sell me an over the counter microwave without knowing if I needed any accessories for the installation. Brought it home, got it installed, and then realized the door would not open because I needed an extra …
Ordered a monitor. Order date has been pushed back 5x. Even the store was confused re: why it wasn’t available yet. Asked to buy the floor monitor at no discount and was told no. Asked for either corporate or District Manager’s number and …
I am extremely disappointed about the financing options for card holders lately. The site advertises that if you spend a certain dollar amount you get specific financing options. My husband and I do the majority of our Christmas shopping on …
Salesperson was very helpful and knowledgeable. Transaction took only minutes and pick up was a breeze. Will definitely be returning for future purchases.
Peter Scott went above and beyond and helped us find the perfect item for the holidays! He really did save Christmas this year, now I don’t have to give coal to my kids. …
There was a display of Halloween decor, including a couple of seasonal LED signs. I looked around the display and couldn’t find any packages so I walked over to the nearest desk. I stopped in front of the first person at the desk. He said …
We were very disappointed with our experience. Our salesman was rude and not friendly at all. We had our merchandise delivered, we were told it included porch, driveway, or garage delivery. We chose porch delivery so we could get it in our …
Have had now multiple issues with their appliances breaking down and them not covering it. They damaged an item on shipping and when it later broke they refused to cover the mistake they made or offer any kind of refund or warranty.
I needed to buy a Lift Recliner for my wife as a surprise. A very helpful sales woman, Charlene, took the time to not only show me several chairs but also laid in the chairs as she was almost the perfect copy of my wife in every way. That was service above and beyond.
My husband and I have struggled throughout our lives but we finally are to a point where we have 800+ credit scores and money in our savings. We recently bought a new home and decided we wanted all new furnishings. NFM used to be the gold …
I purchased carpet here recently and Niko came out to measure. He was very thorough and kept me informed from start to finish. A real pro!! Niko was quick and his accuracy saved me 1/3 of what I originally thought I needed!! I can guarantee …
Ordered furniture and it was delivered today. The delivery was right on time and the furniture is wonderful. I have always been pleased with everything I have purchased from NFM and will continue being a happy customer for years to come.
Salesman Brad was very helpful and knowledgeable. He was a huge help in assisting with our flooring purchase. The quality of flooring was better than any we had found at other stores as well. Installation cost was comparable.
I’m always shopping at Nebraska Furniture store
Because I’m always satisfied with the delivery. and the quality of my purchases. and I keep coming back for more and more. also they’re delivery person’s always have a great attitude and personality.
Very happy with the customer service I received in the mattress department. Dirk Frey was very helpful in helping me make a choice of what mattress was best for myself and my wife. Very Good…🙂 …
Thank John Cappellano for his efficient use of my time. Our family is dealing with Moms death and an immediate move for dad into memory care. Needed a basic bed and all that goes with that… let’s hope delivery and set up goes as well.
Always pick up if you can. Never had a delivery go right. They’re either way behind, and won’t let you know, the order is wrong, or it’s damaged. If any of those things happen, you won’t be the priority. You’ll get the next opening they …
Was greeted by Francisco S-A salesperson. He was extremely polite and very knowledgeable on the I Phone 14MP. NFM was the only store that had this on hand. Great experience!
Like always, the customer service is amazing! First choice for everything from furniture to appliances and electronics. If you need a new kitchen appliance, find Samantha. She’s amazing!
Mike Molder, the home theater specialist, was top notch. Let me tell you how much I hate being approached in this store by 500 ppl trying to get me to buy this one or that one and it’s always the highest value item.. Mike seen us discussing …
Our sales person, Emily, was very pleasant and easy to work with and directed us to the right product fast and efficiently. Very happy with our visit last Sunday.
Peter Scott helped me buy a gaming tower. not only did he give his personal experience with gaming and help me figure out what I needed to look for he also gave me the best recommendation he could for my budget. 10/10 go to him again for any sales in the future.
Great experience shopping for a sound bar. Kelly walked us through many options and details. It really helped us. We got our spare tv setup and now know what direction we are going with our main system.
Hank did a superb job. Hey researched our purchase and satisfied our requirements. He was efficient and knowledgeable of the stores capabilities and delivery schedules. Great job.
The salesperson told us the ice maker would be installed by the company that delivered but they refused and said the salesperson should not have made that claim. And she sold us a hose that was not long enough. We waited 10 days for the …
Marissa was easy to work with and not pushy. She was easy going and relatable. I really feel like we walked away with a great purchase. The NFM card is a great perk too. The only drawback was taking our credit application verbally in the open air for anyone to hear.
Bruce helped us in the reclining chairs section. He was helpful and patient. I always shop nfm and am thankful for the great service I get. The woman in fabric samples was also very helpful.
Great help from our sales person. The first gal didn’t seem interested and wasn’t helpful. So we wondered around and then Sandra said hi. She was SO helpful. We bought a great sectional.
The ease of using the website and placing my order was very simple. My order is expected on Saturday and very pleased with the quickness of that!! I will definitely order again and also share this with family and friends!!
David in Mattress is the best. Honest and informative, he relaxedly takes his time giving us all the information we needed to make our decision. we so appreciated his expertise. This was our third purchase with him.
NFM is the very best, when it comes to customer service, in every aspect. I picked up my order myself, it was very busy and I thought I may be there for a long time. I was guided through the area, my packages put into my vehicle …
We were shopping for a couch. We had a very helpful sales person who was also very knowledgeable about the product. Nicole did an excellent job with explaining our questions and helping us find what we were looking for.
We came in to get a microwave and dishwasher and left with those two things!! Mission accomplished! Thank you to Jordan W. who answered all of our questions, was incredibly patient and honest and provided an overall great experience!
Excellent sales person Wendy Valadez took exactly the time needed to special order my selections sofa. Very polite. Also gave good advice with the ordering of the cocktail and end tables
My husband and I went to purchase a replacement refrigerator at NFM earlier today. We decided to purchase a new name brand side by side (36 inches long, 24 cubic yards including an ice/water dispenser). The salesman was very friendly, …
Customer service is better than ever at NFM. We bought a new appliance tonight. Our salesperson, Marissa, is knowledgeable, articulate, and thorough. Erin, at customer service handling our checkout, was friendly and efficient handling a hiccup in our account effortlessly. Thank you!
Both Jared and Joshua in the computer department helped me graciously and efficiently! They were attentive and knowledgeable. John in bedding area was also very helpful. …
My husband and I purchased a leather couch last year and needed a matching recliner or loveseat. Derek was the sales pro who helped us. The original color of our sofa was no longer available. He showed us EVERY option that would coordinate …
Salesman ( Patrick Burns) never said Hi, never got our names until it was time to write up the order, never said thank you – we were purely a dollar sign. We only spent $950 on a dishwasher but he was Awful! Almost like we bothered him
Ordering was easy and pricing was great. The TV I purchased will ship in two weeks and I am hoping delivery goes without any issues or damage. Definitely saving the NFM site for future shopping needs.
Martin was excellent. He was very knowledgeable and very patient with us. Without his assistance we would’ve been lost trying to find the perfect bed. 10/10
We planned to go pick up a bed that had been in stock after we measured our bedroom in a new house. We were so bummed to learn that it was out of stock when we went to order online. We took a chance and went to the store anyway to see if …
We worked with three wonderful sales consultants to find a bunch of furniture for our new home. They were all knowledgeable about their departments. We felt they cared about saving us money yet making sure we were happy with our purchases. …
Waited at the Apple Store for 25min waiting for someone to assist with our purchase. One sales person and many needing assistance. Would have been a better experience if someone with Apple knowledge could have assisted us or even anyone to take our order. Made our purchase online. No one on the sales floor to take our order.
The Friday night before Christmas, one of the busiest shopping days of the year, yet we found an easy parking place and a salesperson that helped us right away. They learned exactly what we needed and made great recommendations. We didn’t …
Bought 2end tables. Drawers wouldn’t open. Finally had to force open. No instructions. Like you’d need them to open drawer. Table leg too long on one of them. Advised us we could cut and fix on our own and would receive money back. …
Spent extra to get fast shipping, but was told not only do I need to be at my house to sign for the order (that’s normal) – but also was told, after the fact, that it could be at any point in the day and they can’t even give me an estimated time.. didn’t intent to waste my entire Friday waiting for this order!
I bought furniture from both Mrs. B’s and NFM retail. Both associates were friendly and knowledgeable and combined my order so I could get the special pricing and delivery. Two pieces had to come from the warehouse in Kansas City and the whole process went very smoothly.
Every time I order something they always give incorrect dates on when it will be delivered. I ordered a couch. Wait time was supposed to be 3 months. Got a call a month later and got told it was going to be another 4 months… cancelled it …
Made an appointment ahead of time to work with salesperson. Provided living room dimensions and pictures and photo ideas ahead of appointment. Sharon Ballard met us and took us to select areas with furniture that met our criteria. Sharon …
I will never order anything for delivery from NFM again, which is unfortunate, because they do have good products and deals. However, I will not risk this service again. …
Went in to find a washing machine, the rep was excellent she pointed out a few I might be interested in . Then when I picked one and it was not available, she shifted some things around and made so I can have it today , I was very …
I wanted a new chest, so what I wasn’t expecting was that it had scratches all over. I went at 11:00 am with my suv to pick up my chest . First thing I notice, I waited longer than other vehicles and my product was smaller than others. …
Your team rocked it! I placed my order at home at 1:55pm, drove to NFM, which is 15 min (7.9 mi) per Google Maps and was back in my drive way with my TV at 2:30. Best experience I have ever had making a purchase anywhere. I haven’t …
I have never had such a positive purchasing experience as I did today with Peter. He was so helpful in helping me decide what features I might be using in my everyday life on-line. He patiently answered my questions…as a 79-year-old, my …
Huge selection and great prices. They offer Berkshire shareholder discounts and have items that I can’t find other places. Gabriel in furniture is our favorite salesman that we’ve seen for at least 10 years. Just added Dewalt tools and ego mowers to inventory.
I used to love shopping here. I furnished a good portion of my home with furniture and knickknacks from there store. And now after my last dealing with them i will never step foot in there again. They need to work on their customer service skills. Terrible. Wish i could leave 0 stars.
Ryan in the flooring department was super great. He explained everything into detail for us and made us feel comfortable with our options. That’s definitely what customer service should look like.
The salesman Jimmy was very informative when helping us make a decision on a new refrigerator. Not only was he knowledgeable but he was patient as he didn’t pressure us into a decision at all. We will definitely go back.
We stopped in to check out mattresses. Bill was very helpful and we ended up purchasing one to be delivered for free in a few days. Great customer service and great price.
This is specifically a review for the home furnishings department. My wife and I love going to NFM. We buy great products and have mostly had great experiences. However, today we were looking to purchase a couch. We noticed multiple groups …
Kelly was amazing and very knowledgeable! I felt like she listened to what I wanted and was supportive. She was very respectful of my price range when suggesting products.
Our salesperson was awesome! She didn’t “stalk” us while we were browsing but was right there when we finally found our new sofa & love seat! Very pleasant experience! We ❤ NFM
Our salesperson, Karla Serrano made buying some large appliances for our kitchen a wonderful experience. I was deciding between a number of brands and had some follow up questions via email and voicemail/phone. She answered each quickly. …
Picked out a new dining room table. My wife and I knew the style we were looking for and the salesman was friendly, efficient and didn’t waste our time showing us things we didn’t ask for. Haven’t received our purchase yet but no complaints here so far.
AJ was so helpful in electronics. He had such a strong way of describing products that I truly felt like I was making a great purchase. He was extremely knowledgeable and truly knows his stuff. Will definitely be coming back in the future.
Easy to order, reasonable pricing and free quick delivery. Beautiful counter stools were packed well no damage. Happy I found this site. I will definitely order from here again.
Bill was GREAT! Very helpful and knowledgeable. We appreciated him asking us if we needed assistance and letting us know he was available whenever we were ready for him. He found us exactly what we were looking for and got us all taken care of.
About a month ago I went to their to buy a vacuum. Every vacuum I wanted had to be ordered & I really needed one today. Dale showed me the shark & I said that’s just to much to pay for a vacuum. So my husband & I continued to look. I …
From the moment we walked into NFM, we were greeted and asked if we needed any help by 3 separate sales professionals. All 3 directed us to the section containing recliners. As soon as we arrived at the recliners, Derek Valentine listened …
Samantha in Appliances is awesome to work with. She was attentive and helpful. Many salespeople there don’t pay attention to women shoppers. Samantha came right up to me without hesitation and she will have my business for as long as she works there.
Great experience with the purchase of a new refrigerator. Both the sales representative and the check out cashier were very friendly and happy to assist us. We definitely will continue shopping at NFM! Love this place!!! 😊❤️👍 …
My wife and I came in to look at massage chairs. As we were looking at the different chairs, Ron came over and asked if we had any questions. He then spent about 25 minutes explaining the differences between the various chairs and taking us through the controls for the chairs. He was very knowledgeable and answered all of our questions.
My Nfm experience was great. The young person that helped me with the purchase of my laptop was very courteous and attentive to my request. His name is Ben. I felt very comfortable having him help me. Give that young a Christmas bonus. (Smile as you read this) Mrs Keys
We are lucky to have this amazing store in our city. It’s always easy to find someone to help you, and they’re very professional, knowledgeable and never pushy. Their selection is unrivaled, their prices are very fair and their delivery …
service was amazing Today! Raina Helped us find exactly what we were looking for in stock. Our refrigerator went out this morning we will have a new o e delivered tomorrow. She was an amazing help!
They were late. Wrong plug in for dryer and door on fridge is not aligned. Said they need an additional part and I would be getting a call. Days later, still haven’t heard from them. Guys we’re very nice though!
We were shopping for a chair for my husband to replace what he has. We went up and down the aisles looking and several employees asked if they could help but at that time we were just looking. When he had found the chair he wanted I looked …
We worked with Jim to design our new couch and he was so incredibly helpful and knowledgeable. He brought us so many choices for fabrics, showed us as many real life examples of each feature as he could, and was patient and kind the whole time! He was the best!
Went in to buy a gaming PC not really knowing what I was looking for. Peter S was extremely helpful and knowledgeable in the area and explained everything as we went along. He helped me find something in my budget that works perfectly for me. 10/10 amazing service
Marissa in Appliances was friendly, insightful and very knowledgeable. It was my first time buying a washer and dryer and she went the extra mile showing me different brands and features. She also gave me her perspective on why she bought …
Peter was extremely helpful and knowledgeable. He took the time to explain to us what would meet our needs best and fit our budget. I could not have been happier with the service we got from Peter.
Maria G. was awesome to work with while my wife and I went through all the bedroom set options. She was very helpful and patient as we walked around twice trying to find the right match. We think we ended up with it and look forward to the in home delivery this weekend! Thank You, Maria!!
We were greeted by your associate Theresa & she was well informed of all of the appliances we looked at & as friendly as could be. I especially loved how she did not high pressure us. We walked away quite pleased with her professionalism. Thank you
We just wanted to upgrade to a king size bed, but we were lucky and they had a great deal going on where we got an adjustable frame and 2 pillows for free plus 24 months to pay it off and free delivery and setup! The delivery guys were here …
Driver that dropped off our order was awesome. Sales man that sold us our bed forgot to include the base so our bed was delivered w/o the base. Also arranged for old bed to be removed and the driver couldn’t take it because of a stain. …
Salesman was very nice and so we’re people in the front. We also went to Mrs. B’s. Both stores are willing to haggle with you and I ultimately saved $100. The only reason for not giving them a 5 is they didn’t have a big enough selection of …
We were able to find what we needed. The sales person was very pleasant, helpful, and did not attempt to talk us into something we did not want. The guys were very helpful in loading our chair in the SUV. Always a good experience.
My husband and I went “looking” at couches and worked with Ron who was very knowledgeable and helping us to select our purchase. We then looked around for coffee table(cocktail) and end tables. Ron was not available when we found what we …
Jeremy Key was an amazing sales associate helping us choose a coffee machine that matched our needs. He walked us through all of the functions and was a great resource with a friendly and kind personality. He truly became a friend by the end of the sale. Thank you Jeremy! We’re excited to make our home fall ready with our Jura!
We recently bought 3 kitchen appliances.
Very pleased with the available selection. Our sales person Ralph was extremely knowledgeable and easily helped us pick out just what we needed! You can’t beat NFM for price and financing and great sales people!!
Jesse did an excellent job of helping us choose the right couch, coordinating colors, options on lamps and pictures and ringing us up in a timely manner. Very friendly and not pushy. He has helped us in the past, and we were happy to have his assistance again!
Patrick was our sales person today. We were in need of a new refrigerator just a few days before Thanksgiving. Patrick assured us that he would be able to help us have a new refrigerator delivered in time. He described the different …
Our sales professional for the computer area was Peter. I hope you realize just how good he is! He found us in the wrong area to begin with, took us to where we needed to be and at first left us to browse the options. When we were ready …
Scott was great to work with. Very polite and not pushy at all. This was our first purchase, free shipping and installation for being 4 hrs away is amazing. will definitely be going back if we need to make any furniture/appliance purchases.
Flooring sales rep Nick Zimmerman is the best. He knows his products well, spent the time we needed for questions and showing samples. Flooring is such a big project and he understood and had the patience of a saint with our multiple …
We love this store. Wished there was one in West Virginia. That would be awesome!!!! Maybe some day??? It’s an amazing store!! If there was one closer we could buy so much more. I miss being able to just get up and go when we needed …
Never any high pressure sales techniques. Great quality and great sales staff. Very knowledgeable and they evaluated my needs and suggested the best for me.! We have been lifelong customers and will continue to be. Keep up the excellent work NFM!!
I am beyond impressed at the customer service NFM provides. I planned to order a kitchen table that was not on display at the store & only available online. While I like ordering online, it is sometimes hard to judge colors, so I was …
My Salesperson Emily K was awesome. She was professional and extremely knowledgeable about all the brands which helped me make my decision in which washing machine brand to buy. She took her time and I never felt rushed to make a decision. I appreciated all of her help.
We had the pleasure of getting information about an updated television from Kelly West at the Omaha location. He was knowledgeable, patient with questions we had, and gave us time on our own to make a decision on the kind we would …
This is my favorite go to place for anything to do with your home. My whole house is literally everything from here. I don’t care for the online ordering seems to have some issues for I have tried to order 2 different things and did not get …
Angie S. Was wonderful helping me to find furniture. She tried several times to get me a sectional couch ordered online under a special order. It would take over 4 months to arrive. So she did find me a leather couch & recliner that I liked …
Great service…no pressure. The salesman actually listened to me the 1st time and went and got a tape measure. The one I wanted WAS to tall so went to another that was perfect. Checkout was great but if you buy e tended warranty you have to have email address. I do not. Used neighbors. Not everyone owns a computer or has email.
We were VERY happy with our service from Patrick while purchasing our new couches. We sat down, wasn’t pushy, he talked everything out with us, and was very respectful. Our couches were delivered in a very timely manner. They are beautiful couches and we are thrilled to have them for Christmas.
I’m a young man with an old spine, and I needed a new chair
John in the E-Sports section was great, full of humor and worked with me on what …
Salespeople are all super friendly. Definitely won’t let you get by them without asking if you need help with anything. Bill helped us with buying a new mattress and bed frame. Couldn’t be happier with how helpful he was. Walked us through …
Ralph Jacobson is an awesome sales person. If it wasn’t for him helping me when I bought my Kitchen appliances I probably wouldn’t have came back to buy my washer and dryer. Also the two delivery guys were awesome as they took great care …
My wife and I were in looking to replace our refrigerator. Bill Bier was the best! Seriously. He approached us with great demeanor, wasn’t pushy, but cool.
He was able to go beyond our questions with information we hadn’t even thought …
The sales team is lovely and super friendly.
The store is beautiful and well organized.
The delivery team doesn’t care to deliver to pet friendly homes. …
Bought a dishwasher and paid to have it delivered and installed. They came out today to deliver. They took out our old dishwasher and then notified us they were unable to install new one due to a fixture issue. They refused to reinstall …
Maddie helped me buy my first Nebraska furniture mart couch! She was smart and helpful and quick. I was in and out lighting fast. I can’t wait until my couch is delivered! I’m so excited for it! …
NFM has decent prices on a huge variety of things from bedroom sets and living room furniture to electronics and gaming. I always check out their Clearance section inside of the Electronics area that has brand name items for a better price.
We purchased quartz counter and sink from Nebraska Furniture Mart in Omaha. First installation date was set before Thanksgiving- they didn’t show up🤬 Next installation day was December 2, 2021. They removed the Corian counter and sink …
We got a dresser and two night stands for our daughter. The salesman was nice and professional He did offer us all of the things that they’re supposed to do insurance and so on and so forth but when we made it clear that we weren’t …
We went to Nebraska Furniture Mart for a few things today. We had to go look for a new bed for my child and the selection was amazing. After that we went to grab some headphones for class and found just the perfect set. We browsed around …