NetWest Online is a premier provider of internet service and data solutions. Founded in 1996 as a wireless internet access provider, NetWest … See more
went 6 months with out working Internet in West Odessa. They didn’t care, I was told at one point why don’t I just use a different ISP. At the time there was none in West Odessa. The Day Reach Broadband showed up I dropped them. When they …
Installation by their Technicians was fast and very professional. Service is very very fast. The provided hardware is first rate and the router they offer for purchase is well worth the money providing a strong WiFi signal throughout my …
There service is as described, by all the other comments in the reviews, But just a heads up for anyone wanting to cancel service you have to call in, the link they provide on there website to cancel service (as I was told by them over the phone) will not officially cancel your service and they will bill you up until the time you call.
Excuses excuses excuses….
Slow as molasses… Expensive and not worth it.
Claims problem is too many subscribers but continues to take new customers and …
Talk about FALSE ADVERTISMENT. Promised great internet service at low rate but once I paid installation fee promises went out the window. They say its unlimited then with the first bill send you a note telling you to limit your streaming. …
I am looking for the best Internet for Pleasant Farms I call nobody called me back I was told you would be able to service me left message for callback going on 48hrs
If i could id give them no stars customer service is key to a good review i moved went 3 months without electricity called in advance to hold the account when i finally got electricity i called back they said i owed them 3 plus months plus …
Said I can game, Nope. I got 0.45 Kbps Downlod. AWFUL. The router they sell for 100$ Is like 20-40 At bestbuy. This company is just a bunch of cheaps and they will charge you for anything ( Even just to move locations ). Don’t even consider going with this bullshit. Get Hughes Net or something if they even reach out here.
1 star is too many. They are thieves! I have been a cust3for 3 years, never missed a payment. But here I am calling multiple times a week in an attempt to get my internet working. This past week if went down for good. Have the fixed …
This business does not care at all about their customers. We used their service for a year and had repeated outages and terrible service. Any time we had a issue with our service there was absolutely no sense of urgency from their support, …
Worst ISP ever. I’ve had service with them for a month, and their speeds are so slow that I can barely browse the Internet. They promise speeds high enough to stream Netflix and other online TV services, but they don’t deliver on that …
These people are thieves, they charged me twice for the service and I never work to call them about 10 times and they just told me that they would call me in the end. my service
This Internet is a big disappointment they don’t call u if they have payment issues they let it build up then cut u off so you can pay a big reinstall fee
We called them 5 times 1st time the internet worked for only 5 min after we called 2nd time they sent someone to come fix it they came and they fixed it supposedly and still it didn’t work 3rd time same thing 4 time same thing 5th time same …
Really bad experience with this company I have 3 days without internet and they told me we will send you a guy to fix it and never arrived thanks for your service but really bad costumer service …….. …
The customer service here is less than poor. I have been trying for almost 2 weeks to get someone to fix my failing internet “service”. I tried first with the tech support fixing it remotely, when that didn’t work I asked for a tech to make …
Not the best internet we’ve had… but not as terrible as some of the reviews. We had to have them come back out and position the dish, everyone was nice and got us up and running.
Have had their way for a bit over a decade.
Terrible customer service.
Horrible technical support, half baked Internet service.
Out only choice though ….
Worst internet ever … only works about 8 good times out of the month….. even when I pay my bill ,it still doesn’t work …. I can’t even watch YouTube on my phone… even when I unplug everything and plug it back in . It still …
Worst service ever. Speeds very from 300 kbs thats right kilobytes to maybe 2 mostly around 600 kbs. They told me i would be able to game Online, wrong. So much lag im going thru walls.I wouldnt recommended getting this service. Waste of money and ive only had it for a week.
Such a waste of money ..They charge u so much just to get started.. the speed is super slow can’t even depend on it to work on anything.. worst internet ever!!! I give them 0 stars
Your going to get outages and terrible service with any cable or internet services but it’s to be expected they aren’t perfect and never claimed to be but to give them a bad review just bc it was out of their control isn’t very nice..I think with help they can be better.
I must say they didn’t start off too great with me, but we’ve been with them going on 2 years and they have done everything to make it better… From the billing to the technicians.
It’s VERY SLOW even if you are the only one on it . AND THERE IS ALWAYS OUTAGES FOR NO REASON worst WiFi company ever. I do not recommend it. 432 WiFi is overall better our neighbors have it and never have problems
Very great customer service and very friendly! Amazing at responding to phone calls. The best in the west! Came to my house with experience and professionalism. Installed in minutes! I hope they can continue to do great work for other customers.
Horrible!!
We been using this provider for 3 month now and every storm we end without Internet connection and equipment burned, just to let me without internet for a week. …
Everyone in the office is very nice, i just can’t get service. I live west of west county rd, not far from coliseum. I had repair guy come and it barely registers. I want to cancel it and just hot spot my usage, because I have to anyway and I am paying for the service. I’m not getting any use of it. Waste of money.
I have had this service for about a year now and it is the worst. The internet is never at 5Mbps it’s usually around 4Mbps, There has been many occasions where the internet doesn’t even work and was out for a couple of hours And whenever …
No matter how many times this kid comes out here and yet nothing works!! I have to disconnect the internet box they provide then my router for ten seconds then it works for a couple of minutes. For months I’ve been dealing with this and …
Go to Reach Broadband instead, these people are a joke, wish I would have read the reviews before I went with them. Internet ONLY works 4 days out of the week. Charging $150 for a service that does not work as advertised. Also when I …
I honestly would not recommend NetWest to anyone. We have had them for 2 months now and its the worst service we have ever had. We have the highest package they offer and can barely use google. Streaming ANYTHING is out of the question. The …
They are nice and they try, but service at Pleasant Farms is super sketchy and not worth the investment. Also – every time there is a problem, they say we need a new router. Somehow, I can’t see my personal equipment as always being the source of service issues.
Avoid this company, we got this service back when there was not a lot of choices in west Odessa. Service just got worse and worse so decided to look for a different provider. We paid $300 plus for installation about 7 years ago. Decided …
(Translated by Google) Sloooooow
(Original)
Slooooooow
Worst internet I’ve ever experienced…
Extremely slow internet
Starts off good then Starts to have slow down
Good place to start with a small internet service go visit this place.
It’s so slow almost unusable. Very disappointing.
went 6 months with out working Internet in West Odessa. They didn’t care, I was told at one point why don’t I just use a different ISP. At the time there was none in West Odessa. The Day Reach Broadband showed up I dropped them. When they …
Very nice building!
Really poor service they should not say it is fast because it is really slow about the only service in the west Odessa area tho
Installation by their Technicians was fast and very professional. Service is very very fast. The provided hardware is first rate and the router they offer for purchase is well worth the money providing a strong WiFi signal throughout my …
Use to be good in Crane. Now the service sucks. Every time you call they are a pain to deal with.
There service is as described, by all the other comments in the reviews, But just a heads up for anyone wanting to cancel service you have to call in, the link they provide on there website to cancel service (as I was told by them over the phone) will not officially cancel your service and they will bill you up until the time you call.
everyone who has netwest is waiting for an alternative. their customers are captive and that’s the only reason they use them for their internet needs.
Does not work! No customer service. Don’t waste your money
Excuses excuses excuses….
Slow as molasses… Expensive and not worth it.
Claims problem is too many subscribers but continues to take new customers and …
Talk about FALSE ADVERTISMENT. Promised great internet service at low rate but once I paid installation fee promises went out the window. They say its unlimited then with the first bill send you a note telling you to limit your streaming. …
Worsts internet service, nothing good about this company
I am looking for the best Internet for Pleasant Farms I call nobody called me back I was told you would be able to service me left message for callback going on 48hrs
DO NOT SIGN UP FOR THIS ISP! It is horrible. Very slow. Well under 1 MBPS. And they will not make it better.
If i could id give them no stars customer service is key to a good review i moved went 3 months without electricity called in advance to hold the account when i finally got electricity i called back they said i owed them 3 plus months plus …
Said I can game, Nope. I got 0.45 Kbps Downlod. AWFUL. The router they sell for 100$ Is like 20-40 At bestbuy. This company is just a bunch of cheaps and they will charge you for anything ( Even just to move locations ). Don’t even consider going with this bullshit. Get Hughes Net or something if they even reach out here.
1 star is too many. They are thieves! I have been a cust3for 3 years, never missed a payment. But here I am calling multiple times a week in an attempt to get my internet working. This past week if went down for good. Have the fixed …
This business does not care at all about their customers. We used their service for a year and had repeated outages and terrible service. Any time we had a issue with our service there was absolutely no sense of urgency from their support, …
Very slow speeds .2mb,tech support useless,less than 1/4 mile from the tower.Several attempts to correct they won’t respond.Rip off….
Worst ISP ever. I’ve had service with them for a month, and their speeds are so slow that I can barely browse the Internet. They promise speeds high enough to stream Netflix and other online TV services, but they don’t deliver on that …
My service is always going down and takes 2 4 day sometimes weeks to fix. And always want to charge $200 a month. My games always lag like crazy.
4 years ago I thought it was the best service in West Odessa. The service is very slow and when we needed the Internet the most, it wouldn’t work.
These people are thieves, they charged me twice for the service and I never work to call them about 10 times and they just told me that they would call me in the end. my service
Service was decent in the beginning now its notting but lag and buffering hopefully they can take care of this soon
This Internet is a big disappointment they don’t call u if they have payment issues they let it build up then cut u off so you can pay a big reinstall fee
We called them 5 times 1st time the internet worked for only 5 min after we called 2nd time they sent someone to come fix it they came and they fixed it supposedly and still it didn’t work 3rd time same thing 4 time same thing 5th time same …
Really bad experience with this company I have 3 days without internet and they told me we will send you a guy to fix it and never arrived thanks for your service but really bad costumer service …….. …
The customer service here is less than poor. I have been trying for almost 2 weeks to get someone to fix my failing internet “service”. I tried first with the tech support fixing it remotely, when that didn’t work I asked for a tech to make …
Not the best internet we’ve had… but not as terrible as some of the reviews. We had to have them come back out and position the dish, everyone was nice and got us up and running.
Have had their way for a bit over a decade.
Terrible customer service.
Horrible technical support, half baked Internet service.
Out only choice though ….
Worst internet ever … only works about 8 good times out of the month….. even when I pay my bill ,it still doesn’t work …. I can’t even watch YouTube on my phone… even when I unplug everything and plug it back in . It still …
Worst service ever. Speeds very from 300 kbs thats right kilobytes to maybe 2 mostly around 600 kbs. They told me i would be able to game Online, wrong. So much lag im going thru walls.I wouldnt recommended getting this service. Waste of money and ive only had it for a week.
Such a waste of money ..They charge u so much just to get started.. the speed is super slow can’t even depend on it to work on anything.. worst internet ever!!! I give them 0 stars
Your going to get outages and terrible service with any cable or internet services but it’s to be expected they aren’t perfect and never claimed to be but to give them a bad review just bc it was out of their control isn’t very nice..I think with help they can be better.
I must say they didn’t start off too great with me, but we’ve been with them going on 2 years and they have done everything to make it better… From the billing to the technicians.
This is the best internet company! Never had any problems! Love the team at netwest! They always treat me great!
It’s VERY SLOW even if you are the only one on it . AND THERE IS ALWAYS OUTAGES FOR NO REASON worst WiFi company ever. I do not recommend it. 432 WiFi is overall better our neighbors have it and never have problems
Very great customer service and very friendly! Amazing at responding to phone calls. The best in the west! Came to my house with experience and professionalism. Installed in minutes! I hope they can continue to do great work for other customers.
Horrible!!
We been using this provider for 3 month now and every storm we end without Internet connection and equipment burned, just to let me without internet for a week. …
Everyone in the office is very nice, i just can’t get service. I live west of west county rd, not far from coliseum. I had repair guy come and it barely registers. I want to cancel it and just hot spot my usage, because I have to anyway and I am paying for the service. I’m not getting any use of it. Waste of money.
I have had this service for about a year now and it is the worst. The internet is never at 5Mbps it’s usually around 4Mbps, There has been many occasions where the internet doesn’t even work and was out for a couple of hours And whenever …
No matter how many times this kid comes out here and yet nothing works!! I have to disconnect the internet box they provide then my router for ten seconds then it works for a couple of minutes. For months I’ve been dealing with this and …
Go to Reach Broadband instead, these people are a joke, wish I would have read the reviews before I went with them. Internet ONLY works 4 days out of the week. Charging $150 for a service that does not work as advertised. Also when I …
I honestly would not recommend NetWest to anyone. We have had them for 2 months now and its the worst service we have ever had. We have the highest package they offer and can barely use google. Streaming ANYTHING is out of the question. The …
They are nice and they try, but service at Pleasant Farms is super sketchy and not worth the investment. Also – every time there is a problem, they say we need a new router. Somehow, I can’t see my personal equipment as always being the source of service issues.
very bad service,neither can one speak with a human to resolve the difficulties,nor is there an option to cancel the next service.
Avoid this company, we got this service back when there was not a lot of choices in west Odessa. Service just got worse and worse so decided to look for a different provider. We paid $300 plus for installation about 7 years ago. Decided …