When you’re not feeling well, the staff at Henderson’s Neurology Center Of Nevada can help you choose the best medical treatment for your symptoms. … See more
This place is ridiculous you don’t want to work here I don’t know how people are in the positions there in… they can’t keep anyone from working there they need new management…
Sorry that I cannot vote zero stars. The Dr’s are not the problem it is the office staff that is complete and utterly incapable of doing anything, and I mean ANYTHING correctly. THIS PLACE SHOULD BE SHUT DOWN.
Great experience front desk was courteous I couldn’t even fill out the paperwork before I was seen the doctor was great explained everything that was needed couldn’t have been better
Treated my daughter and I like we were dirty and stupid.They do not like Hispanics or medicade.Have called asking asking to supervisor and was put on hold.When I threaten to come down so we could talk about a doctor appointment the staff …
Great Drs here but the staff at the front desk are clueless … it is such a shame to see the lack of training and knowledge displayed .
The staff is relatively new so I have been told but the lack of structure and …
Front office staff are horrible, very rude, they have no people skills at all. The patients are your customers. The business office manager might need to send them to a customer service training.
Awful place. Every time I have an appointment, I’m waiting 2+ hours, 5 times so far. With scheduling technology these days, one would think they could be more accurate with the times given for appointments. Unacceptable
If I could give it 0 stars I would. The wait times are ridiculous. How do you call me to come early and I still wait over 30 minutes to see a doctor. Hate coming here but it the closest to my home.
I would give ZERO stars if I could, This place is the worst!! No compassion no understanding. The front office staff is rude! There is absolutely no people skills! I do not know why anyone would want to go there unless they like being …
I won’t go through all the trouble I went through to make an apt as a new patient after 4 calls I was hung up on. The staff is rude and I would not make an appointment if this was the last neuro in Las Vegas. DONT DO IT !!!!
front staff is lazy. If you have an appointment be sure to show up an hr early. No organization, people waiting to check out, people waiting to sign in, it’s just a big cluster. I feel bad for the elderly. I would not recommend this location.
By far the worst experience ive ever had it takes a week to get ahold of them no matter how much you call and when you do call they act like you are bugging them had a reaction to medication called several times and no one called back have …
Please Do NOT come to this place, front desk people is the worst I could experience, Brittany should not be there, very rude and all of them unprofessional. Dr. Mara she is wonderful but the wait is ridiculous, and I have to wait 35 days to come back and get my results, not acceptable. Find another office.
I am not sure why the the ratings are so low. Many of the 2 star are talking about great doctor so we are confused. Our services have been great front and back great doctors very though also love his PA
Nothing is explained clearly. I took my sleep test March 22nd and today is July 17 and I still dont. have my replacement cpap machine. I’ve been to the office 3 times.
I went to see a doctor because I suffer from daily chronic headache plus migraines. I want to get the treatment of Botox . It’s been three months and I haven’t heard from the doctor or the staff and I have made plenty of calls but it just goes straight to voicemail and they said they’re going to return my call within 24 to 72 hours.
Poorest quality service all around! Dr wearing a cloth mask and not willing to see my son because he has asthma with a cough! Wouldn’t even touch him! She made him cry. Do not bring your children here!
The doctor basically spent 10 minutes assessing me and told me there is nothing she could do for me. She wasn’t sure why my doctor would send me to a neurologist. Shouldn’t she have been figuring this out? She didn’t even have accurate …
If I could give them 0 stars I would. Literally been calling them every day for a month without reply or resolution and have not had my migraine medication this month because of them. Switching doctors now.
From walking in to leaving i had a great experience. Even though I don’t remember her name. The doctor I had was amazing and wanted to make sure I had proper care. The front desk was so nice as well.The lady that gave me my EEG was off putting. But all in all it is an amazing place to go for help. Thank you guys/gals.
The multiple tertiary services available there are not visible unless you need them, but when you do, they are available.
I Really like Dr Yu, and his PA (Eleanor?). Everyone I have met in the office actually seems to care about patients. They do a good job!
When you first walk in the staff that great are so unprofessional. This is my second visit and each time the waiting room time has been almost 2 hours! In that time I watch the workers behind the desk carry on full conversations seemingly …
I don’t know why the rating are so low. I came here for a second opinion on my daughter, our doctor was Dr. Chacón. I walked out feeling more relieved, we have a plan now for my daughter. After 3 1/2 years of going with a different …
We have been waiting since May 6,2019 to get a Bi-pap machine for my husband to help with sleep Apnea. At the end of July we still don’t have it. All I get is the run around as to why not this not taken care of yet. Monday I go to the …
Called to see about finishing up testing. Called from home phone was on hold for 40 minutes. Decided to use cell phone while still on home phone and was answered less than 5 minutes. As i write this my home phone is still on hold going on over 1 hour. Doctors may be good here but not the guy who answered the phone.
This place is HORRIBLE! Not the doctors, the staff! Never answers the phone and if they do, they will tell you to hold and keep talking to their co-worker. I’ve seen it numerous times and a 2 hour wait is inevitable! I had MRI of the brain …
The person doing my nerve conduction test was among the rudest people I have ever encountered. No warm welcome. No explanation of procedure. Didn’t ask if I had any queations. Barked at my like a dog. Put your leg down. Raise your leg etc. …
Deanna really went over and above helping me get my appointment scheduled! When my primary care physician delayed sending my referral to them, Deanna followed up with the PCP and then promptly called me back to schedule my appointment.
I came 15min early and I’ve been waiting over an hour and a half for my appointment. My last appointment i waited 2 hours Every time I call the office for a call back from the doctor it never happens, the billing department will put you on …
It’s true we really like and trust Dr Brown, the girls behind the coumter however, leave little to be desired. They are rude both face to face, as well as on the phone. I have a problem with a prescription that was called in a few weeks …
They couldn’t recognize a patient with signs if a stroke when I took my grandfather in. They dismissed me and told me he was fine. When I went to urgent care the next day the told me he had a stroke and his brain was bleeding. He’s dead now.
The first review I’ve ever done but this place needs to be acknowledged for how bad it is. Absolutely awful. Unorganized, rude, no one seems to know what’s going on. Lack of communication between sites, between front of office and back. …
Run away before being seen by Santo Yu. We were referred by our primary doctor. You can’t call to make an appt., you have to wait hours to schedule one. Then took hours to be seen. Without being testing, Dr. Santos Yu revoked my mother’s …
I had a 3:00 pm appointment and when I arrived there was at least a 2 hour wait. So I canceled that appointment and made a new one as the first patient of the day. I arrived early and sat in the waiting room for 30 minutes past my …
This is absolutely the worst Doctors office I have ever been to. The staff is so rude and complacent in everything they do. They are so lazy the can’t even answer the phone, they just put it on hold. The Doctors who own this ought to be …
Zero Stars. Truly the worst front office staff in the history of medical care. They won’t call you back, won’t apologize for their own disorganization (which is substantial), don’t make eye contact when speaking to patients, absolve …
This place is downright awful. They have nurses coming in and out of your room while you’re talking to your doctor without knocking. Our doctor(Doctor Yu)does not understand or at least doesn’t want to understand what you’re saying in …
office staff is something else they need to realize they work at a specialist office therefore patients coming in are chronic pain and or have chronic conditions and do not want to stand minutes on end while they conversate about there …
I can’t give the Dr this low rating, as we have not yet completed testing. The reason we have not completed testing is due to the office staff. We were scheduled for a pediatric MRI and sleep deprived EEG. We arrive at the MRI and we …
TERRIBLE! If you need help make sure to go out of the City such as LA or Phenix area it ll save time, money, and your health. First off my Dr. I thought was descent and easy to talk to. Never go to my final visit so can’t review my Dr. much …
Reading through the reviews I thought this office couldn’t possibly this bad, why would anybody be referred to this place if they were? After my experience I can 100% agree with each and every negative review on this office! It is possibly …
This location needs to be shut down, shame on the Dr. to allow staff to treat paying patients this way. Mitchell an all staff l spoke with all conduct business unprofessional extremely rude, Mitchell hung up on my call refuse to address …
Stay away from this office. A clear definition of unprofessionalism. From the front staff to the doctors, there is no saving grace at this place. I took my father, who is wheelchair bound and elderly, twice to his appointments here. And …
I’ve never been treated so poorly by an office and a doctor before. I arrived for my appointment on a Monday for testing that had been made three weeks prior. On the Friday before my appointment they called and confirmed and gave me my …
I’ll just start of by saying there are only 2-3 pediatric neurologists in the city of Las Vegas so needless to say this office is busy and overwhelmed. So they don’t always get back to you in a timely matter if at all. Went to the office to …
They made an appointment for my daughter, then called saying there was a mistake made in the office and they had to reschedule for another day. The day comes for the appointment and they tell us to go to the office on the West side for the …
I havent actually had an appointment with the doctor, however, when I scheduled my appointment, I was told it would be at the Summerlin location. However, when they called to confirm my appointment, they told it was in the Henderson office. …
Dr Yu is a very good doctor and I had good interactions with him and was satisfied with the treatment he gave. His office staff is an entirely different matter. They are rude and incompetent. They frequently cut you off while you’re …
They never answer the phone or return calls from their voicemail. Not even to fellow doctors offices! They obviously don’t really care about their patients. It’s truly pitiful. …
Went here 2 years ago. I was scheduled with Dr Lovell. My appt was at 1:30. ( mind you, I was scheduled to work at 5pm)- I made it to work at 6pm. That gives you an idea regarding the length of my visit. My symptoms were frustrating I was …
Front Desk Receptionist “RUDE”. The day before my appointment the received a call from the provider to confirm date , time of appointment. Also, the gentleman asked if I had any COVID-19 symptoms or have been exposed to someone with Covid …
Ok so I usually don’t try to take all bad reviews into account when it comes to seeing new drs and other specialists. But they really are very accurate in saying that Dr. Yu’s office is a nightmare. They don’t even answer a phone properly. …
If I can do minus zero…that’s the rating they deserve. Not doctor nurses runs show. Nurses order tests and follow up, never see my doctor. Unnecessary long wait. They ask you for come 30 minutes early and wait 1 hour, in waiting area thereafter you wait another hour in examination room. ONLY TO SEE NURSE. what a joke smh
Before I went to my husband’s appointment here at the Neurology Center of Nevada I looked up the directions and noticed the bad reviews. I read allot about cancelled appointments. I advised my husband to call to make sure his appointment …
Lack of information staff was rude to the patient.
I showed up on appointment that was located in Summerlin the door was locked. I called the appointment hotline and she told ohh your appointment is in …
I have had so so so many frustrations. This place is a joke, and have no care when it comes to my time being wasted. As I’m writing this I have been waiting for results for almost an hour. Appointment at 9:15, and it is 10am. I was 5 …
The doctors are really great – if you can get an appointment. For example I called 7 times today just to leave a message for a doctors nurse, but the staff answering the phone refused to take a message or transfer me to a voicemail. After …
I saw the bad reviews and was surprised cause I had not had any issues. Well that time has past. Called in for a medication refill, 2 days go by, no response. Called again and left a message. 3 days go by they finally call back but I missed …
Can’t give even 1 star. Worse place ever. This is only neurologist close to home under my daughter’s insurance. Got referral and waited one month for appointment. After waiting a half hour after appointment time was told that doctor …
Absolute joke of a medical facility. Dad had a seizure that stopped his heart. Get refered by the VA to this place. Make an appointment, confirmed appointment, hour later they call to cancel. Make new appointment for the following week, …
The front desk receptionist is the most rude, condescending “healthcare” worker I have ever been around. I never write reviews but this is the 3rd bad experience I have had with this woman. She is classless, shows zero empathy and hates her …
If I could give less stars I would, we waited 30 minutes to see the doctor, who actually never saw me. The nursing assistant did. We made a follow up appointment, they call the next couple days multiple times asking to make an appointment, …
This neurology clinic is the worst medical clinic I have ever had to deal with in my entire life. My first appointment, they mis-schedule me, but fortunately, they were able to get me in on the day they told me (after a 2.5 hour wait.) …
The PA that my wife seen was very good and listened and advised but then it took two weeks and four phone calls before the medication she prescribed was available at Walgreens. Not the PAs fault , it was her assistant and I also agree about that dreadful receptionist
Is there a Zero “0” rating that I can give to this place? They don’t even deserve a 1 star at least. This is a horrible Medical office. Since day 1 that my mother got referred to this place never once that I never encountered an issue with …
Went in for EMG. Had half of procedures with tech. Said Dr would be in. 45 minutes later no one had come in . Asked someone when Dr would be in and they said he’s not in the office, can you reschedule! I waited a month for this appointment. …
If i could gove 0 stars i would, theres people in need and they never answer their phone, really bad service (DO NOT COME HERE) !!!!!!! Theres a reason they have such bad reviews
If total INCOMPETENCE is what you are looking for…look no further. We were referred here by our insurance company because my son has a rare, neurological disorder and another, more common medical condition that requires controlled …
I saw one of the nurse practitioners and she was very nice, actually listened to me regarding my symptoms, prior diagnosis and how I would like to double check that I have what I was originally diagnosed with. She is the first of 3 …
Wife called up for prescription for meloxicam and the nurses answering the phone says it will be fullfilled at the end of the day and just hung up without giving a chance for any questions and of course we go to Walgreens for prescription …
Stay away from this office. The majority of the staff is incompetent and rude and you’ll get hung up on every time you call them when they try to transfer you. My daughter was being seen here and the office failed 3 times to send a referral …
Had an appointment. Showed up on time. The assistant who checked me in was being unreasonable. My insurance card is smudged, but had the #s written on it. She said I couldn’t have my appointment due to this. I offered to give her any of the …
Ever wonder how a place can get rated so poorly but think to yourself, “Surely I’ll have a different experience, because, how bad can it be? My health problem is not that bad right?” …
I saw all of these bad reviews and got anxious about my appointment this morning. I had a good experience. They are a very busy office but everyone was friendly and I was called back within 10min of my scheduled time. The nurse practitioner …
Should have looked at the rating before coming here. I finally got an appointment after a month and a half of playing phone call with the scheduler. Finally came in and the only good thing they did for me was recommended physical therapy …
I was not looking forward to my appointment after reading some of the other reviews for this office, but I’m pleased to say that my experience was vastly different. The receptionist was pleasant, and Dr. Zhang was friendly, attentive and …
Would leave a lower rating if I could. Waited three hours to see the doctor. He told me he does not see patients with migraines or headaches, took a personal call during my visit, and told me to go see someone else unless I wanted Botox. I …
Had a good visit, nurse took all my medical history. Then I saw the Dr. I have M.S. and haven’t been on any medicine for this condition for 2 years. Every Dr. I’d been too puts me on medication, even though I try to tell them I do better …
Very unprofessional! I was hired as their Billing Manager. I had to give a two week notice at my other employer office and they were ok with that. I call on Thursday to verify at what time they would like me to go in but Michelle did not …
The doctor was incredibly dismissive and just kept telling me that my issues were because I was getting old. Talked down to me like I was lucky he bothered to talk to me. Looked at one of my MRIs and said, see you’re getting old. Then …
I do not even know how this facility is allowed to have a license to practice medicine. They don’t bother to refill your lifesaving Rx’s. They don’t return your calls. They don’t schedule testing they promise to do. Rude and unempathetic clerks at the front desk. Negative stars is my true rating.
Holy moly….if I can give them a negative review I would. Just read all the reviews. I’ve seen dr Yu 3 times due to inability to walk. They wanted me to get an MRI. Couldn’t get an apt for 3 weeks, so I went into hospital due to numbness in …
There was mis communication reg my referral and scheduling doctors at the office and insurance. I was sick during the office visit was scheduled. Scheduling department should check referal properly and should setup with the correct doctor …
Computers down for more than two weeks. My appointment was canceled and I have no idea when I’ll be able to schedule another appointment. My health concerns have worsened as a result of these technical difficulties. Please do better. Patient data should be able to be accessed.
This office has the worst front desk staff. My husband was 14 minutes late for his appointment with Maritas and we explained to the front desk that we had to take our dog to the vet because of his broken foot. He had been in a terrible …
I’ve had the most thorough treatment of all the neurologists in NV at this clinic. The front office is fast and courteous. All the doctors go out of their way to get me the most efficient treatment possible. They’re the only team to …
This place really is the worst. You see the reviews on this place and think, “no way it’s that bad!” Let me tell you. IT IS EVEN WORSE.
My experience …
(Translated by Google) They put you in the room and leave you forgotten, spend like 2 hours waiting for very bad service😒 …
Bad service 😠 …
Doctors are great!!!
Very bad service
No one answers the phone
Can’t get an answer from these people
Very polite staff. Dr Freiman is awesome!
get an appointment relatively quickly. I am happy
You will never even get anyone on the phone to get an appointment. This place is a joke. Go elsewhere.. SERIOUSLY, GO ELSEWHERE.
This place is ridiculous you don’t want to work here I don’t know how people are in the positions there in… they can’t keep anyone from working there they need new management…
Horrible experience. This is the worst place ever. Lack of professionalism at every level. Never been so frustrated in my life!
Very professional, sometimes waits can be long. But that’s every doctors office.
I’ve been there twice and both times I had great experience with the staff and the doctor.
Absolutely 0 the worst ever not professional at all from front desk to Dr.Yu sooo disappointed . They need to have a ZERO
Horrible place! If anything happens to my child they will be hearing from me again. My kid has asthma not the plague!
Sorry that I cannot vote zero stars. The Dr’s are not the problem it is the office staff that is complete and utterly incapable of doing anything, and I mean ANYTHING correctly. THIS PLACE SHOULD BE SHUT DOWN.
Nice but it’s always crowded & there’s always a wait to see a doctor.
Great experience front desk was courteous I couldn’t even fill out the paperwork before I was seen the doctor was great explained everything that was needed couldn’t have been better
Been waiting for 53 min and counting.
No respect for patients time.
No response from anyone after several tries to get refill on medication. Pharmacy called for over three weeks with no response.
Had an appointment at 4:00 showed up at 3:40. Was told they would not see me because I didn’t show up at 3:30
Treated my daughter and I like we were dirty and stupid.They do not like Hispanics or medicade.Have called asking asking to supervisor and was put on hold.When I threaten to come down so we could talk about a doctor appointment the staff …
Does NOT return calls, can not nake appts. VERY POOR Customer service
Great Drs here but the staff at the front desk are clueless … it is such a shame to see the lack of training and knowledge displayed .
The staff is relatively new so I have been told but the lack of structure and …
Front office staff are horrible, very rude, they have no people skills at all. The patients are your customers. The business office manager might need to send them to a customer service training.
Great doctors & staff. They take wonderful care of my father. Sometimes we wait, but usually not too long.
Awful place. Every time I have an appointment, I’m waiting 2+ hours, 5 times so far. With scheduling technology these days, one would think they could be more accurate with the times given for appointments. Unacceptable
If I could give it 0 stars I would. The wait times are ridiculous. How do you call me to come early and I still wait over 30 minutes to see a doctor. Hate coming here but it the closest to my home.
I would give ZERO stars if I could, This place is the worst!! No compassion no understanding. The front office staff is rude! There is absolutely no people skills! I do not know why anyone would want to go there unless they like being …
Poorly staffed.
Missing doctors on leave for months!
Dr assistant does not return our phone calls for urgent help!
Husband’s health is declining!
I won’t go through all the trouble I went through to make an apt as a new patient after 4 calls I was hung up on. The staff is rude and I would not make an appointment if this was the last neuro in Las Vegas. DONT DO IT !!!!
front staff is lazy. If you have an appointment be sure to show up an hr early. No organization, people waiting to check out, people waiting to sign in, it’s just a big cluster. I feel bad for the elderly. I would not recommend this location.
The technicians there are very nice and sweet. It’s a bit far of a drive but everyone was friendly and kind
By far the worst experience ive ever had it takes a week to get ahold of them no matter how much you call and when you do call they act like you are bugging them had a reaction to medication called several times and no one called back have …
Please Do NOT come to this place, front desk people is the worst I could experience, Brittany should not be there, very rude and all of them unprofessional. Dr. Mara she is wonderful but the wait is ridiculous, and I have to wait 35 days to come back and get my results, not acceptable. Find another office.
I am not sure why the the ratings are so low. Many of the 2 star are talking about great doctor so we are confused. Our services have been great front and back great doctors very though also love his PA
Nothing is explained clearly. I took my sleep test March 22nd and today is July 17 and I still dont. have my replacement cpap machine. I’ve been to the office 3 times.
I went to see a doctor because I suffer from daily chronic headache plus migraines. I want to get the treatment of Botox . It’s been three months and I haven’t heard from the doctor or the staff and I have made plenty of calls but it just goes straight to voicemail and they said they’re going to return my call within 24 to 72 hours.
Poorest quality service all around! Dr wearing a cloth mask and not willing to see my son because he has asthma with a cough! Wouldn’t even touch him! She made him cry. Do not bring your children here!
The doctor basically spent 10 minutes assessing me and told me there is nothing she could do for me. She wasn’t sure why my doctor would send me to a neurologist. Shouldn’t she have been figuring this out? She didn’t even have accurate …
If I could give them 0 stars I would. Literally been calling them every day for a month without reply or resolution and have not had my migraine medication this month because of them. Switching doctors now.
From walking in to leaving i had a great experience. Even though I don’t remember her name. The doctor I had was amazing and wanted to make sure I had proper care. The front desk was so nice as well.The lady that gave me my EEG was off putting. But all in all it is an amazing place to go for help. Thank you guys/gals.
The multiple tertiary services available there are not visible unless you need them, but when you do, they are available.
I Really like Dr Yu, and his PA (Eleanor?). Everyone I have met in the office actually seems to care about patients. They do a good job!
When you first walk in the staff that great are so unprofessional. This is my second visit and each time the waiting room time has been almost 2 hours! In that time I watch the workers behind the desk carry on full conversations seemingly …
I don’t know why the rating are so low. I came here for a second opinion on my daughter, our doctor was Dr. Chacón. I walked out feeling more relieved, we have a plan now for my daughter. After 3 1/2 years of going with a different …
We have been waiting since May 6,2019 to get a Bi-pap machine for my husband to help with sleep Apnea. At the end of July we still don’t have it. All I get is the run around as to why not this not taken care of yet. Monday I go to the …
Called to see about finishing up testing. Called from home phone was on hold for 40 minutes. Decided to use cell phone while still on home phone and was answered less than 5 minutes. As i write this my home phone is still on hold going on over 1 hour. Doctors may be good here but not the guy who answered the phone.
This place is HORRIBLE! Not the doctors, the staff! Never answers the phone and if they do, they will tell you to hold and keep talking to their co-worker. I’ve seen it numerous times and a 2 hour wait is inevitable! I had MRI of the brain …
The person doing my nerve conduction test was among the rudest people I have ever encountered. No warm welcome. No explanation of procedure. Didn’t ask if I had any queations. Barked at my like a dog. Put your leg down. Raise your leg etc. …
Deanna really went over and above helping me get my appointment scheduled! When my primary care physician delayed sending my referral to them, Deanna followed up with the PCP and then promptly called me back to schedule my appointment.
I came 15min early and I’ve been waiting over an hour and a half for my appointment. My last appointment i waited 2 hours Every time I call the office for a call back from the doctor it never happens, the billing department will put you on …
It’s true we really like and trust Dr Brown, the girls behind the coumter however, leave little to be desired. They are rude both face to face, as well as on the phone. I have a problem with a prescription that was called in a few weeks …
They couldn’t recognize a patient with signs if a stroke when I took my grandfather in. They dismissed me and told me he was fine. When I went to urgent care the next day the told me he had a stroke and his brain was bleeding. He’s dead now.
The first review I’ve ever done but this place needs to be acknowledged for how bad it is. Absolutely awful. Unorganized, rude, no one seems to know what’s going on. Lack of communication between sites, between front of office and back. …
Run away before being seen by Santo Yu. We were referred by our primary doctor. You can’t call to make an appt., you have to wait hours to schedule one. Then took hours to be seen. Without being testing, Dr. Santos Yu revoked my mother’s …
I had a 3:00 pm appointment and when I arrived there was at least a 2 hour wait. So I canceled that appointment and made a new one as the first patient of the day. I arrived early and sat in the waiting room for 30 minutes past my …
This is absolutely the worst Doctors office I have ever been to. The staff is so rude and complacent in everything they do. They are so lazy the can’t even answer the phone, they just put it on hold. The Doctors who own this ought to be …
Zero Stars. Truly the worst front office staff in the history of medical care. They won’t call you back, won’t apologize for their own disorganization (which is substantial), don’t make eye contact when speaking to patients, absolve …
This place is downright awful. They have nurses coming in and out of your room while you’re talking to your doctor without knocking. Our doctor(Doctor Yu)does not understand or at least doesn’t want to understand what you’re saying in …
office staff is something else they need to realize they work at a specialist office therefore patients coming in are chronic pain and or have chronic conditions and do not want to stand minutes on end while they conversate about there …
I can’t give the Dr this low rating, as we have not yet completed testing. The reason we have not completed testing is due to the office staff. We were scheduled for a pediatric MRI and sleep deprived EEG. We arrive at the MRI and we …
TERRIBLE! If you need help make sure to go out of the City such as LA or Phenix area it ll save time, money, and your health. First off my Dr. I thought was descent and easy to talk to. Never go to my final visit so can’t review my Dr. much …
Reading through the reviews I thought this office couldn’t possibly this bad, why would anybody be referred to this place if they were? After my experience I can 100% agree with each and every negative review on this office! It is possibly …
This location needs to be shut down, shame on the Dr. to allow staff to treat paying patients this way. Mitchell an all staff l spoke with all conduct business unprofessional extremely rude, Mitchell hung up on my call refuse to address …
One of the MD’s is my mom’s Neurologist. He is very compassionate and always takes the time to assist us what meds we need.
Stay away from this office. A clear definition of unprofessionalism. From the front staff to the doctors, there is no saving grace at this place. I took my father, who is wheelchair bound and elderly, twice to his appointments here. And …
Horrible service. System down for 2 weeks. No call backs, can’t get an appointment. Will be changing doctors to where they care about their patiants.
I’ve never been treated so poorly by an office and a doctor before. I arrived for my appointment on a Monday for testing that had been made three weeks prior. On the Friday before my appointment they called and confirmed and gave me my …
Hello Dr. Fermin
I am aware your are maternity leave. Unfortunately the medical staff at your …
I’ll just start of by saying there are only 2-3 pediatric neurologists in the city of Las Vegas so needless to say this office is busy and overwhelmed. So they don’t always get back to you in a timely matter if at all. Went to the office to …
They made an appointment for my daughter, then called saying there was a mistake made in the office and they had to reschedule for another day. The day comes for the appointment and they tell us to go to the office on the West side for the …
I havent actually had an appointment with the doctor, however, when I scheduled my appointment, I was told it would be at the Summerlin location. However, when they called to confirm my appointment, they told it was in the Henderson office. …
Dr Yu is a very good doctor and I had good interactions with him and was satisfied with the treatment he gave. His office staff is an entirely different matter. They are rude and incompetent. They frequently cut you off while you’re …
They never answer the phone or return calls from their voicemail. Not even to fellow doctors offices! They obviously don’t really care about their patients. It’s truly pitiful. …
Went here 2 years ago. I was scheduled with Dr Lovell. My appt was at 1:30. ( mind you, I was scheduled to work at 5pm)- I made it to work at 6pm. That gives you an idea regarding the length of my visit. My symptoms were frustrating I was …
Front Desk Receptionist “RUDE”. The day before my appointment the received a call from the provider to confirm date , time of appointment. Also, the gentleman asked if I had any COVID-19 symptoms or have been exposed to someone with Covid …
Ok so I usually don’t try to take all bad reviews into account when it comes to seeing new drs and other specialists. But they really are very accurate in saying that Dr. Yu’s office is a nightmare. They don’t even answer a phone properly. …
If I can do minus zero…that’s the rating they deserve. Not doctor nurses runs show. Nurses order tests and follow up, never see my doctor. Unnecessary long wait. They ask you for come 30 minutes early and wait 1 hour, in waiting area thereafter you wait another hour in examination room. ONLY TO SEE NURSE. what a joke smh
Before I went to my husband’s appointment here at the Neurology Center of Nevada I looked up the directions and noticed the bad reviews. I read allot about cancelled appointments. I advised my husband to call to make sure his appointment …
Lack of information staff was rude to the patient.
I showed up on appointment that was located in Summerlin the door was locked. I called the appointment hotline and she told ohh your appointment is in …
I have had so so so many frustrations. This place is a joke, and have no care when it comes to my time being wasted. As I’m writing this I have been waiting for results for almost an hour. Appointment at 9:15, and it is 10am. I was 5 …
The doctors are really great – if you can get an appointment. For example I called 7 times today just to leave a message for a doctors nurse, but the staff answering the phone refused to take a message or transfer me to a voicemail. After …
I saw the bad reviews and was surprised cause I had not had any issues. Well that time has past. Called in for a medication refill, 2 days go by, no response. Called again and left a message. 3 days go by they finally call back but I missed …
Can’t give even 1 star. Worse place ever. This is only neurologist close to home under my daughter’s insurance. Got referral and waited one month for appointment. After waiting a half hour after appointment time was told that doctor …
Absolute joke of a medical facility. Dad had a seizure that stopped his heart. Get refered by the VA to this place. Make an appointment, confirmed appointment, hour later they call to cancel. Make new appointment for the following week, …
The front desk receptionist is the most rude, condescending “healthcare” worker I have ever been around. I never write reviews but this is the 3rd bad experience I have had with this woman. She is classless, shows zero empathy and hates her …
If I could give less stars I would, we waited 30 minutes to see the doctor, who actually never saw me. The nursing assistant did. We made a follow up appointment, they call the next couple days multiple times asking to make an appointment, …
This neurology clinic is the worst medical clinic I have ever had to deal with in my entire life. My first appointment, they mis-schedule me, but fortunately, they were able to get me in on the day they told me (after a 2.5 hour wait.) …
The PA that my wife seen was very good and listened and advised but then it took two weeks and four phone calls before the medication she prescribed was available at Walgreens. Not the PAs fault , it was her assistant and I also agree about that dreadful receptionist
Is there a Zero “0” rating that I can give to this place? They don’t even deserve a 1 star at least. This is a horrible Medical office. Since day 1 that my mother got referred to this place never once that I never encountered an issue with …
Everyone was so nice and friendly truly great patient care and concern I felt like a loved family member here ♥️
Went in for EMG. Had half of procedures with tech. Said Dr would be in. 45 minutes later no one had come in . Asked someone when Dr would be in and they said he’s not in the office, can you reschedule! I waited a month for this appointment. …
If i could gove 0 stars i would, theres people in need and they never answer their phone, really bad service (DO NOT COME HERE) !!!!!!! Theres a reason they have such bad reviews
If total INCOMPETENCE is what you are looking for…look no further. We were referred here by our insurance company because my son has a rare, neurological disorder and another, more common medical condition that requires controlled …
I saw one of the nurse practitioners and she was very nice, actually listened to me regarding my symptoms, prior diagnosis and how I would like to double check that I have what I was originally diagnosed with. She is the first of 3 …
Wife called up for prescription for meloxicam and the nurses answering the phone says it will be fullfilled at the end of the day and just hung up without giving a chance for any questions and of course we go to Walgreens for prescription …
Stay away from this office. The majority of the staff is incompetent and rude and you’ll get hung up on every time you call them when they try to transfer you. My daughter was being seen here and the office failed 3 times to send a referral …
Had an appointment. Showed up on time. The assistant who checked me in was being unreasonable. My insurance card is smudged, but had the #s written on it. She said I couldn’t have my appointment due to this. I offered to give her any of the …
Ever wonder how a place can get rated so poorly but think to yourself, “Surely I’ll have a different experience, because, how bad can it be? My health problem is not that bad right?” …
I saw all of these bad reviews and got anxious about my appointment this morning. I had a good experience. They are a very busy office but everyone was friendly and I was called back within 10min of my scheduled time. The nurse practitioner …
8 April 2022
Went in for my follow-up. … I felt I owed it to my Dr & PA
AWESOME experience ☆☆☆☆☆ …
Should have looked at the rating before coming here. I finally got an appointment after a month and a half of playing phone call with the scheduler. Finally came in and the only good thing they did for me was recommended physical therapy …
I was not looking forward to my appointment after reading some of the other reviews for this office, but I’m pleased to say that my experience was vastly different. The receptionist was pleasant, and Dr. Zhang was friendly, attentive and …
Would leave a lower rating if I could. Waited three hours to see the doctor. He told me he does not see patients with migraines or headaches, took a personal call during my visit, and told me to go see someone else unless I wanted Botox. I …
Had a good visit, nurse took all my medical history. Then I saw the Dr. I have M.S. and haven’t been on any medicine for this condition for 2 years. Every Dr. I’d been too puts me on medication, even though I try to tell them I do better …
Very unprofessional! I was hired as their Billing Manager. I had to give a two week notice at my other employer office and they were ok with that. I call on Thursday to verify at what time they would like me to go in but Michelle did not …
The doctor was incredibly dismissive and just kept telling me that my issues were because I was getting old. Talked down to me like I was lucky he bothered to talk to me. Looked at one of my MRIs and said, see you’re getting old. Then …
I do not even know how this facility is allowed to have a license to practice medicine. They don’t bother to refill your lifesaving Rx’s. They don’t return your calls. They don’t schedule testing they promise to do. Rude and unempathetic clerks at the front desk. Negative stars is my true rating.
Holy moly….if I can give them a negative review I would. Just read all the reviews. I’ve seen dr Yu 3 times due to inability to walk. They wanted me to get an MRI. Couldn’t get an apt for 3 weeks, so I went into hospital due to numbness in …
There was mis communication reg my referral and scheduling doctors at the office and insurance. I was sick during the office visit was scheduled. Scheduling department should check referal properly and should setup with the correct doctor …
This review is for the office in Summerlin only–I’ve not been to the Henderson office: …
Computers down for more than two weeks. My appointment was canceled and I have no idea when I’ll be able to schedule another appointment. My health concerns have worsened as a result of these technical difficulties. Please do better. Patient data should be able to be accessed.
This office has the worst front desk staff. My husband was 14 minutes late for his appointment with Maritas and we explained to the front desk that we had to take our dog to the vet because of his broken foot. He had been in a terrible …
I’ve had the most thorough treatment of all the neurologists in NV at this clinic. The front office is fast and courteous. All the doctors go out of their way to get me the most efficient treatment possible. They’re the only team to …
This place really is the worst. You see the reviews on this place and think, “no way it’s that bad!” Let me tell you. IT IS EVEN WORSE.
My experience …