New Braunfels Utilities provides excellent electricity, water, and sewer services. We cherish the relationship we have with our community. See more
Read More| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
263 Main Plz, New Braunfels, TX 78130
If I could rate 0, I would. Price gouging its customers and then their q&a reads out of Joe Bidens playbook. Blaming current situation in Ukraine and inflation. All the while, other local utility providers are not charging near as much as …
Thought it was pretty strange the night before I received my bill the company sent out an email blaming Russia for the high rates and promising they are not profiting. Seems like they one want one narrative while we are all paying an arm …
I hate having to use this utility service. I don’t even live in New Braunfels, I live in schertz and I’m stuck paying this ridiculous amount for recovery fees as well expanding cost for growth of a town I don’t even live in. It’s ridiculous …
Delivery fees and recovery fees have become unethical. You can blame Ukrainian all you like for electricity, but corruption is corruption. Can’t blame the Edwards aquifer on inflation either. The main reason everyone is upset – you blind sided the town.
My bill for June was $226, July $266 and now August $428. That’s just price gouging. To top it off I work at a school, we are on a contract for the same amount every month. Called last week to pay, my representative a female named Alex was …
Outrageously high bills. They charge the customer for them borrowing power.
I wish we could charge other people for our loans and not take responsibility for them also.
Nbu wants to charge over 30k to install electrical at my property. I am literally 500 feet from a subdivision NBU services. Do everything you can to avoid these snakes.
I had never dealt with such a worst customer service. This is my second months using their utility services and already tired with it. I had to spend more than 5 hours to reach them out in order to get my latest statement but still I haven’t got what I need. I wouldn’t recommend anyone to use NBU. You will regret.
THIS company should be investigated by the state. They charge double for electricity monthly bills. Due to the ice & snow that fell in SA. & NB when everyone was without heat, lights, or any power back in 2020-21., NBU is charging their …
My bill for 1 month was $921. We either feed our kids or have electric with prices like these. Lived in San Antonio for over 20 years and never seen a bill even close to half this. The Board members of NBU should be ashamed of themselves …
If I could rate a zero I would! How are you legally charging customers half the bill in fees..this is ludicrous and you say you have assistance programs to help. If you are not almost homeless you will get no help. I can pay what I …
It is great to see EMPLOYEES talk wonders of their workplace, I hope you’re all getting a bonus. Having to choose between how much food to buy and keeping my house “cool” at 78 degrees and still getting charged over $700/month is nothing …
Bills just keep getting higher and higher. I hope they keep it up and the government steps in and shuts them down for price gouging. Make up whatever excuse you need to. The surrounding counties aren’t suffering like NBU customers. I’ve …
I don’t know if anyone has anything good to say these days about NBU…I know I don’t even want to think about the bill..🙄 I’ve lived in New Braunfels for 3+ years and my bill has never been higher than $120. I’ve been trying to conserve …
I live in a small 2 bedroom apartment. My bill was $440. Tried my hardest to conserve energy. Did everything that nbu recommended. NEXT MONTH $380. Are you kidding me. We lived here for 2+ years going on 3. Never payed over $180 in the …
As far as power companies go it is a good one. The recovery rate nbu has run on its customers when we have no other power supply option is criminal.
I’ve always been grateful for the rates and service I’ve experienced from NBU. However, their customer care is beyond reproach. I recently had the terrible experience of a pet falling into the sewer clean out pipe in front of my home on …
Drive thru is a fast efficient way to pay your bill. The ladies are always personable and
Actually makes you feel good about your …
Would go lower but not possible. This company will do anything to rip you off. My boyfriend called today because of a outrageous bill. They say they are for the people but us a big fat lie. We have never paid over 350 utility bill. Our bill …
Don’t move to New Braunfels. NBU is a monopoly. They make up charges. Fees and recovery fees doubled my price. 511.40 for June 2022. Power useage $211. Total bill $511.40