New Horizons Healthcare is committed to improving access to affordable, high-quality, comprehensive health care, including the uninsured & … See more
Read More| Friday | 7AM to 7PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7AM to 7PM |
| Tuesday | 7AM to 7PM |
| Wednesday | 7AM to 7PM |
| Thursday | 7AM to 7PM |
3716 Melrose Ave NW, Roanoke, VA 24017
(Translated by Google) He has very good attention
(Original)
Tiene muy buena atención
(Translated by Google) Excellent health center felucitations
(Original) …
(Translated by Google) The attention is very good
(Original)
La atención es muy buena
(Translated by Google) A little disappointing one calls and they never pick up the phone they leave a message and they never return the call it’s ugly …
(Translated by Google) In your pharmacy of that clinic the medicine is cheaper than in the rest of the others …
(Translated by Google) A lot has changed since the last visit, good customer service. When you call, they attend you in less time. In short, from heaven to earth, positive change.👍🏽 …
(Translated by Google) This clinic offers a lot of help to the community, quickly and at low cost or …
(Translated by Google) Very bad experience, they told me that I had to take a stationery and they couldn’t take care of me. I just moved to Roanoke. The first clinic was prepared that I thought they could take care of me even though they …
Doctors office
Cheap dentist
There okay
Pick Meds up
In than out 😘😘 …
Great place
Great
My Doctor office
I’m impressed!!!!!
Good service
Nice people.
Great people
Amazing
Nice people.
Awesome people
Ok
Helpful
Love this place 😍 …
Good service
Crowed!! Helpful people!!!
Friendly Doctor office
None
Great Service
Its agreat place
You get in and out
They care about you
good dental care
Good doctors
Horrible incompetent staff
It is agreat place .
Excellent care!
Really help you when you need it
Great doctors
Great place to go
Doctors are great.
Great doctors
Amazing medical staff
Like the doctor, Kind to everyone
Just like having insurance
Quality heathcare affordable
Fine!
Very nice people
Took Randall to give blood
To some doctor’s it’s just a job
Nice people & affordable
I live new horizons healthcare.
Great, affordable Dentist
Always nice and professional
I love my NP
Professional, friendly, courteous place
Affordable & nice people
Affordable and good people
GREAT DOCTORS ABD NURSES.
Glad to be. Part of new herizons
They care about their patients
Just walked by the place not much to offer about it
New horizon offers health dental and pharmaceutical.
Like my new doctor
Doctors aren’t caring enough.
Treat you as a number not friendly
My healthcare provider..the best
Will help you in every way
Very poor service and the employee was rude
Great place for unisured
Wonderful Doctors there
Excellent service at pharmacy
Has been wonderful to us.
Good Dr’s
Great friendly staff..
People make this place great!
Truly care about patient ❤️😎 …
They have good doctors
Ppl.are very well informed
Doctor’s office is great.
Absolutely wonderful caring doctors
Always treated well
Good place for Dr appointment
My husband is treated well and fair here
Great service and staff!
Great staff and care by all.
Surprisingly really great care for kids.
Great place for those without insurance
They have people who work there there who actually care about people
Very helpful and accommodating
What’s a good Clinic to go to the very good
Great place great dr specially dr nazli
Good place to go if u sick
Great place, great people. What else is there to say?
Friendly upstairs but not dental office managers.
The people treat you like you a number not a person
Great staff. Very caring and informative.
I like the idea I don’t have to go across countries to see a Doctor…
If it weren’t for them many people without insurance would be without medical care.
Best Drs best healthcare in this area.
It’s also a healthcare facility. Fast and friendly!
Great Doctors Afsana Widener is the best!!
Nice and clean
Great staff
Our Drs office. Really great Drs & Nurses.
Doctor’s are very quick getting you in and out
Cuz they always charge you and they did not do nothing for certain things
Takes too long to get a person to get back with you
Takes too long to get.a refill
My elderly mom was 5 minutes late and came long distance and was turned away.
Excellent dental service , very friendly staff .
Great people providing excellent service
Good experience. Great dental and staff
Not familiar with but a friend is pleased with medical care
They seem to have all the serves I really need that is a big relief
Great staff! Sexy pharmacy tech.
Very poor professionalism
Wouldn’t reccomend to anyone
Great Doctors and staff. They really listen to you
Good services and not too long waiting time to be seen..
It’s great. However, refills to the pharmacy are very limited; it can be a pain.
Terrible medical staff. Ignored my daughter’s symptoms when turns out she had a traumatic spinal injury.
Doctors suck, don’t really listen to me at all bout to go find different doctor somewhere else
Went there for a covid test, waited a short time was in and out with no trouble at all
They’ve always taken good care of me throughout the years.#KathyParker
it be nice if someone would answer the phone..been trying over the past hour just to be put on hold over and over again, then the phone call gets disconnected..
Friendly and caring staff, clean facilities and wonderful doctors!
Very goood healthcare. Ive been going there for 8 years
The parking is really bad. The staff is great!!
THEY DO NOT CARE ABOUT PATIENTS THEY ARE VERY SORRY AND SOME “STAFF” ARE RUDE I DO NOT RECOMMEND ANYONE TO COME TO NEW HORIZONS HEALTHCARE THEY ARE A JOKE
Very good with my boys. They are amazing and really care.
My doctor is very understanding and helpful.
Excellent doctors, excellent employees
My kids love to go to New Horizon dentist.
ALL of my care comes from the staff at New Horizons. Medical, Behavioral and Dental.
They make sure your well taken care of
Just went to pick up my grandbabies prescription they’re very quick and friendly
Great place if your seeking Medical treatment
I love it st NH. All of the staff are so kind and helpful.
Very affordable services here they offer both dental and medical care very pleased with the care I have received there
Okay so I work a part time job and need help with my denial work. Cavity only place that will work on a sliding scale so I could afford my dental work.
They take insurance and also take those who are uninsured on a sliding scale. They are wonderful providers and treat everyone with care and respect.
I have called 4 times today an every time they say hold on an wait it hangs up this is not right.you need to get some ppl who want to work an take their job seriously……..
New Horizons as far as a dentistry are very good. However I’ve heard in other ways they are very unprofessional and rude and are not so good.
Could be better but they take care of me..
Always there to serve get you appointment quickly great service to every health or mental health need
Great place. Everyone was extremely friendly. I will be going here again.
Love here every thing under one roof people are really nice and helpful
Everyone was very pleasant. The nurses here are amazing! Fantastic bedside manner.
Been a patient there for years! They get a new nurse in one of the departments and the nurse lied on me. People come to your for help and you make up a lie and get me discharged as a patient! How can you sleep at night!
The employees are super nice and the doctor listen to you and are very friendly
My doctors never listen to me. I wouldn’t recommend them
The doctor’s and the staff are wonderful keep up the good work.
Love my docs and pharm staff. They are all so helpful and friendly.
Great healthcare family practice–federally subsidized Community Health Center. New, nice, clean, facility and respectful staff.
Good medical and dental care for low income people.
The first woman that helped me was slightly rude. Definitely not good enough customer service
The second woman gave much better customer service.
Caring service. They take the time to listen. Have had good experiences in medical as well as behavioral health side.
Hope fully they can help with dental work its really is needed for all areas for low income ppl in Va area for ppl that dont have dental insurance!
The Dental Clinic is the best kept secret in Roanoke. Dr. Moala is my hero.
Affordable health care from Doctors and staff that care and actually take time to spend with you to help with your needs. Affordable Dentist office, and Pharmacy also available.
They held the vaccines. Everyone was very pleasant. Shots where not painful.
Dr. Saunders Is A Great Doc… He Works With A Great Nurse Team Also💪❤ …
Kimberly Robertson is entirely unprofessional in my opinion. She fired an employee who failed to call in , even though the reason the employee didn’t call in was because his infant daughter was dying. New Horizons cares more about looking professional than actually being professional. I hope they lose their funding.
They have been good to me, clean environment staff is helpful but I still have found no relief for my pain
If you just use them as a doctor, it’s great. Multiple services or them messing up and giving you an arrangement, usually ends up in them charging you for extra.
EXCELLENT great customer service with great care from the physician’s at the Denist Office.
Dr’s and nurses are very nice and friendly
Very good chiropractor
Been well taken care of sence day 1. No complaints at all! Thank you all very much New Horizons Health care team.
Great place for your Healthcare needs. Staff is very friendly and helpful
Not responsive when dealing with a patient with both a physical disability and cognitive impairment.
I have been with them for years, when it was just a mobile home. Dr Cathy is wonderful
New Horizons Healthcare is a great place to be able to get your medications and see your physician. Plus having the dental clinic all in the same place!
I see Dr.Donahue here and he is AMAZING I love him so much!
My sleep study showed negative. The staff was so informative and helpful. I sleep very well !
Wonderful doctors office. They have helped my husband tremendously.
Great staff and expedient and you feel at ease while there.
They help a lot of people cheaply that have no onsuranve. They do this with care and respect as opposed to a lot of places.
I love new horizons pediatrics. I have been taking all 3 of my kids there for years. They see Angela Martin and she has been amazing.
Kind and courteous staff and doctors. Dr. Bell has always been thoughtful and eager to help. Usually have a bit of a wait to check in.
The pharmacy department is awful! On several occasions I have tried calling to get my medications refilled and I can never get a pharmacy technician on the phone. Their phone systems are horrible and I have spent 4 hours today to try to get someone to answer my call about my prescriptions.
I’m very happy with the care I’ve recieved from New Horizon Healthcare. Everyone has been very nice and very caring. I’m greatful for the care I have recieved. Thanks for being there when I needed help with my healthcare ❤
I’ve begged for help and a referral to a neurologist and they refuse to do anything without a drug screen. I’m not asking for medication, just help figuring out what’s wrong.
Can’t offer dental help cause short on doctor’s and not excepting new patients and to obtain a new patient appt. For ob/gyn two month wait. Ridiculous!
I give 4 stars to the adult clinic and 1 for the psychiatric for being rude as well as I left feeling very uncomfortable from the “cause I said so, attitude”. Very unprofessional on so many levels.
Very pretty place I was impressed! Nice and friendly staff also helped me make my appointment to see a doctor
Good staff and good help..helped diagnose my son..and he continues to live.!!
Husband desperately needs mental health care. He was told by New Horizons that he needed first to see a primary doctor, to get a referral. After spending $30 that was required to see the primary ($30 was a hardship for us) and waiting …
Income-based healthcare is always a terrific option for the lower-class residents in Roanoke. Appointments can be difficult to schedule, but care is professional and effective. Many services offered here.
This place is a freakin joke.! I was on the phone for 45 mins trying to get an appointment for my son and they kept transferring me to peds and kept getting hung up on! Im so aggravated with this place. Dont ever go here! Worse service EVER!
This is s great place. Kind friendly people. Love my Doctor. All of the team makes me feel welcome.
It’s full. No services left open for the American people they won’t tell you that just shuffle you around. It’s fine I will find dental care for this broken tooth.
Very disgusted at how the Dr. Knisely spoke to my mother at a recent visit. Very nasty and didn’t want to hear anything my mother had to say about her own health!!! I’m all for helping the community but there is also a realm of respect that goes a long way! Very disgusted and disappointed!
Care about their patients, and nice and friendly staff .
New Horizons has been so helpful. It is a wonderful service for the community. The staff is understanding and willing to help. The pharmacy is also extremely affordable.
Very good place for people with no insurance exspecially their dental office they pulled 6 teeth for me for $45.00 they charge $1800.00 for false teeth though but I went to Bedford and got the medium grade teeth for $1500.00 but they pulled …
They definitely will take very good care of your needs here. Very caring and intuitive staff and employees!!
The door man was absolutely the most sweetest man I have ever met, thank you for your directions and help
You are no help to people with cronic help problems, you think everyone is drug seeking an profile that person in such a manner, I had appt. there on the 29 of August had waited for over a month to get help with management of miagraine …
they scheduled me an appointment with the ONE dentist (4 other dentists at that location, 5 other dentists at the other location) that does not accept my insurance. they’re blaming me for their incompetence and expect me to pay for services when i specifically requested a provider that accepted my insurance.
Staff was awesome! Super nice and thorough. Would definitely recommend!
I have fibromyalgia, arthritis, and list goes on.. due to illness I lost job/insurance. I had appt with Dr nazli whom was very rude, inconsiderate asked me why I came there, why I was on so many medications and that I probably needed …
My nephew, who is mentally challenged, requested his records be sent to me (with my help) after his dad passed away, so that we could get him on disability. Its been 6 weeks and no records and now we have to go into the disability meeting …
I have been going to New Horizons for over a year now. My dr. is Mrs.Forry. She has always been nice to me and really tried to help me with my health. Now I did have to wait on my phychiatrist app. for over 4 months because they only had 1 …
I some how found this place when I was at my worse
During druging.and close to death
These people showed compastion and real concern for me,lab work exams and …
My Dr. Is very knowledgeable, kind, caring & friendly. I’m really lucky to have gotten such a good Dr. At the beginning. The whole place & all of the staff have been very kind & taken care of my needs. I’ll always go to NH!!
I went a month ago for lab work and nobody has called me or anything to tell me how it is and i go on the website and it still says pending not at all impressed. They need to improve or get better staffing or pull more hours or something.
Access to this place has undoubtedly saved lives. They are there to help you and your family with a full range of medical services. Go talk to them. There is a bare minimum of bureaucracy to wade thru and many people find they qualify even …
I see Dr. Moala (sp?) in the Dental clinic..she os Awesome! So are all the nurses/techs and the front desk people…Definitely recommend!
no idea how the dentist are but the office is worst I’ve ever encountered – after filling out a 17 page form and mailing it in and getting my old dentist to email xrays to the site they gave me a week later they claimed had gotten NEITHER – …
Amazing staff. Wonderful PA (A. Widener) and great mental health staff. Also knowledgeable in so many things needed in todays society (treatment for age related issues, non-english speaking people, transgender/intersex persons, disabled …
They have few good doctor’s. They judge you. They are always trying to do anything they can to swindle you out of money. Watch carefully about medications because they will throw you on anything and everything and then just take you off of …
It used to he great until they became rude and some of the nurses are rude. You can never get them on the phone and when you try to call to cancel and reshedule a apt they dont call back ans you get in troubke for said missed apt and go on …
Great clinics for general health issues, pharmacy, and dental care.
Sliding scale fees for anyone struggling financially without any shameful treatment. Staff is respectful and professional. HIGHLY RECOMMEND!
I’ve heard a lot of horror stories about this location however when I visited I have to admit it wasn’t true I had a Covid test done and I can’t remember the young ladies name but she was awesome very sweet and nice and polite can’t …
I understand that technical difficulties can leave an office in a bind. We called to make an appointment for my son, and the office computers were down. I decided to wait a bit and call about an hour later to see if they had regained …
Wonderful operation with nice hardworking staff. They offer much needed help: Dental & Medical, for those with lower income and no insurance.
There’s ample parking both sides with additional right side entryway and entrance.
My husband has several physical and mental issues. This place is a joke when trying to make an appointment and/or get scripts filled. I have made 4 appointments for him. We received 3 letters in the mail stating that we would need to …
I’ve been coming to this clinic for about 5 years. Love the staff super friendly love my pcp, counselor and psychiatrist. The entire staff including the pharmacy are really down to earth,respectful, friendly and kind. 😊 …
There are drs, and there are doctors, I wouldn’t send a half dead dig there, I called to get seen by my doc for a bump on my arm, called2 to 3 times a week for 5 months, all they wanted me to get was a colonoscopy, which I have a gastro dr …
I will not want to go back to the dental dept there it’s suppose to be a place for all rather u have insurance or not or your financial background. Sometimes a caring heart means alot than worrying about money especially dealing work your …
Wondering when they are going to get stability and get health care professionals who want to stay there and treat patients. Frustrating having to consistently getting to know new doctors and other health care personel every year or two.
The medical clinic is okay. The dental clinic is another story. They try to take payments up front from people who can “afford” it like me then you get there and b/c somebody is holding up the line chatting their head off about their …
Well I started going to this clinic back in 2013, because I needed a health care physician. They were very nice and decent at the time. That was when they had just came about at this address. Every time I would call I’d get someone to book …
This is a wonderful place to go for health care. I love all my Drs. there. It’s income-based w a sliding scale. I don’t know how I would have been making it without them.
I would only recommend this place if it is your last option and you have no other choice. I am a busy person. I am in RN school and work full time. I had an appointment that I was literally 15 minutes late for. My fault, I get that but my …
I have been seeing my primary physician here for several years now. Excellent staff. Pay by sliding scale. Open early . Close late. Easy to get an appointment.
Some of the staff is helpful, others are awful. Expected from a federally funded facility. Sadly it’s almost impossible to call and talk to a nurse or your doctor. Easy to make appointments though, once you’re a patient. They’re not accepting new dental patients. List too long.
Pretty decent amount of services offered from family doctor to psychiatrist to pharmacy. Have their own lab. Takes a while to get in to any appointment other than psychiatry. Wish it felt like the doctors were,more than just med students. I …
The worst dr office I have been too. They charge what they want. I was charged 150 for level 4, then the next time charged 500 for same level 4 of care and it was just a prescription refill. All they want is our money. They do not care …
Amazing place. Amazing staff. I have been treated there for the past year and have never felt SO cared for before. My practitioner, Bev Forry, has been the most caring and thorough member of the medical field I have ever seen. She helped me …
Don’t push 1 for medical because the system will keep going back to main menu, over and over no matter how many times you call. The only thing it do repeat that if you have an emergency, call 911. This system set up that new horizons has, make you want to call 911. Seems like no one wants to help you. Crazy!!!
Dr. Burpee & his assistant Joycelyn made me feel so welcomed. He took his time to explain things and ensure that my quality of treatment would not be compromised. Dr. Burpee did an amazing job on my filings and I couldn’t be more pleased!!
Very clean and people were nice and informative. Found a PC Sabrina Royal.very nice and smart. Was thorough with exam and would give good advice to patients.
I love my doctor, and I’m extremely picky about medical professionals. Widner takes time to listen. She explains anything she recommends. She reviews my file so I don’t have to repeat my entire history every time I see her. She shows empathy, compassion, and deep knowledge. She obviously chose the right profession.
The Horizon building is fairly new. The grounds are kept very nice the parking lot is in really good shape. The inside of the building is as clean as any hospital I have ever been in. And these are only doctors offices. When you have an …
Love my Doctors there. Their behavioral program has been great for me also. Plus, I go to the dentist as well. Their pharmacy has been wonderful to work with!
I started coming to New Horizons because my anxiety was really getting to me. I have been in therapy with Jennifer Oginz about 3 years ago (she is a magnificent therapist btw). I was finally referred to Johnna Jenkins (also a great doctor) …
Front desk service is poor especially for it to be healthcare. They have no order to appointments. They claim they can schedule multiple kids for same day appt and I only had that choice on first appt due to referral. Everytime I come I am …
Not helpful in my mental health issues. New dr for meds is awful. Refused to change my dr. I see pam odell. She is awful and doesn’t care about her pts. I never had any problems till other dr left. She keeps taken meds away. I am to the point of going into mental health inpatient hospital.
Was very impressed that all current safety measures we’re adhered to. Everyone was very professional and courteous. I used to be one that was scared to death when it came to dental visits. I’m happy to say that after dealing with New …
Hate the way they do their mental health care now.
Friendly and helpful staff. Nurses and doctors are caring and makes patients feel that their needs are worth paying attention to and not rushed to leave. Everyone and every department in the building is great.
Great respect by staff. Real nice and concerned about patients. No long waiting for assistance
Fantastic service to the community and great care by compassionate people. I have been a patient her for about 20 years now, ever since they were KUUMBA, a trailer in the parking lot of where the main office is now! Yes they are big and …
The doctor’s and staff are great. But no one ever wants to answer the phone. You will call to cancel an appointment or reschedule and have to leave a message, and then get a letter saying that you could be kicked out for a no call no show. …
My girlfriend had a follow-up with her nurse practitioner, Sabrina Royale, about a recent e.r visit because her spleen has multiple nodules and is inflamed and potentially on the verge of rupturing, and she just brushed her off completely …
Top notch care. Not rushed. Hygienist best ever. Clinic closing in September. Best dental care ever. I will miss them.
Amazing practice with exceptional employees. They help those less fortunate and offer a sliding scale for payments. If they cannot offer you a medical service they refer you to a place that offers it.
Been a patient for years and supported the mission of this organization even longer. Over the last year or so, it seems that provider turnover has led to non-responsive, unprofessional, and unreliable service at all levels. Plus, you can …
I love the care and the people their are so interactive and helpful. I can get care and my prescription all in one place. I absolutely love it. A one stop shop with lots of love and care. My whole family loves it. I wouldn’t trade it for anything!