Katie in Customer Service was outstanding in understanding an uncommon situation and getting service transferred. Her attitude is what separates a local company from a conglomerate power company. As a 23 year user of NSB Ultilities, through …
Run like you would expect a monopoly to be run. A few really good people work there and a whole lot of not so good people. Would love to have other options.
My experience has always been good. But, that’s probably because I always pay my bill when it’s supposed to be paid by. Maybe you others should do the same.
The billing is crazy expensive and very inconsistent. How can there be almost over a $100 difference in the bill in a months span with the same living habits if not efforts trying to lower the bill. Seems like no matter what I do to try and decrease the bill it always increase! And goodluck trying to get someone out to tell you why.
Once again, NSB Utilities Commission comes through for our town! Thank you! Thank you! for prompt, friendly service and restored power following hurricanes.
The worst utility company on the face of the planet. Why is it legal to run a monopoly and force all residents to pay a corrupt utility company who makes their own rules and steals people’s hard earned money? The world will never know.
You guys are the BEST. After the biggest, slowest moving storm to hit in years, we, on Downing st had our power back Saturday, the day after…what a treat. Thank you Florida Light & Power!!!!
Power outage and nobody to call. 1 number says they are closed, the other number says Emergency Power is unavailable. That doesn’t seem safe or smart. The bills are decently cheap, but the service needs work.
This is the worst customer service there is especially Debbie …shes so old she used to price gauge with Aztecs. There are constant power outages, standard overcharges, and clerical errors, and did I mention horrible services.. I wish we had fpl on beachside nsbuc is garbage on every level
Thank you Utilities Com. for service above and beyond. Been without air for 2 days, hooked us up temporarily even though it wasn’t their wiring. Red Oak Circle appreciates you guys.
I have never been so financially in the hole in my entire life, thanks to these guys. Who charges $80 to cut your power off? These guys. I have more fees than my entire yearly bill combined. I and I’m sure hundreds of others wish this wasn’t the only power company in nsb.
Had a power issue they were there in about 15 minutes to fix our power!! Can’t thank you enough for getting to my house so quickly. Crew was also very friendly.
The customer service and the billing department are the best at being proactive; in reaching out to their customers. I also recently met with Customer Service with a billing concern. We were able to resolve the concern (my error), with an appropriate resolution.
Horrible customer service, constantly putting you in the hole. 160 to cut off my utilities with a 20 minute notice before doing so, even after I had already paid the bill they still cut my utilities. Not only that, but the hold times for calling are ridiculous.
We lost power during Irma at 9pm Sunday night. New Smyrna Utilities had our power back up by 3pm Monday. Thank you for all your hard work. You are appreciated!
Out of all the utilities companies and organizations I have dealt with over the past 20 years The New Symrna Utilities comm is by far the best in customer service !! Timeliness in response !! Customer support !! Small town business approach …
Haven’t called them in years. Had a power outage today. Got the recording and it cited where there was the power outage. Just that fast and power was back on. No waiting f for long automated message either! Yeah way to go and serve your customers. A big thank you
Terrible service. Price gougers. We pay more than double for the same services than we did when we had FPL. Only game in town though, nothing you can do about it. Complained to the mayors office once when they overcharged me a significant …
Terrible Customer Service and Company. They will nickle and dime you every chance they can. TAYLOR was very rude and have ZERO answers to any of my questions and had to put me on hold multiple times. Would give zero stars if I could
Rachel is a Rockstar. Follows up and takes care of what she says how she says. I know she is someone who cares and I would recommend this place definitely. Joe in the service area was really nice also.
A huge thanks to the crews that worked on the lighting strike over at Gold Rock. Thanks for all you do regardless of the circumstances and conditions thrown at you. Many thumbs up from this little village.
tks
Katie in Customer Service was outstanding in understanding an uncommon situation and getting service transferred. Her attitude is what separates a local company from a conglomerate power company. As a 23 year user of NSB Ultilities, through …
Very very RUDE
Poor record keeping
they suck
g8 people 129 temple si
Great team and great service.
Thank you for your work during and after Matthew
Horrible. Live in Sugar Mill and the power is constantly going out.
Power is always going out even with no storms
Workers are rude…..they dont fully listen to your complaint….they cut you off in the middle of your sentence…I just dislike it all together
I haven’t had a problem with the employees they have been professional but this is the most expensive utility service I have ever had.
Koren was Amazing today. Extremely Friendly and efficient.
Thank you all for the quick response in restoring thr power in New Smyrna Beach. We were overwhelmed by the efficient service. Many thanks.
Run like you would expect a monopoly to be run. A few really good people work there and a whole lot of not so good people. Would love to have other options.
Friendly friendly friendly staff. New NSB customer and have been so impressed with how nice this office is and that they really care.
My experience has always been good. But, that’s probably because I always pay my bill when it’s supposed to be paid by. Maybe you others should do the same.
The billing is crazy expensive and very inconsistent. How can there be almost over a $100 difference in the bill in a months span with the same living habits if not efforts trying to lower the bill. Seems like no matter what I do to try and decrease the bill it always increase! And goodluck trying to get someone out to tell you why.
Once again, NSB Utilities Commission comes through for our town! Thank you! Thank you! for prompt, friendly service and restored power following hurricanes.
The worst utility company on the face of the planet. Why is it legal to run a monopoly and force all residents to pay a corrupt utility company who makes their own rules and steals people’s hard earned money? The world will never know.
I love the employees here . Very helpful!
You guys are the BEST. After the biggest, slowest moving storm to hit in years, we, on Downing st had our power back Saturday, the day after…what a treat. Thank you Florida Light & Power!!!!
Power outage and nobody to call. 1 number says they are closed, the other number says Emergency Power is unavailable. That doesn’t seem safe or smart. The bills are decently cheap, but the service needs work.
This is the worst customer service there is especially Debbie …shes so old she used to price gauge with Aztecs. There are constant power outages, standard overcharges, and clerical errors, and did I mention horrible services.. I wish we had fpl on beachside nsbuc is garbage on every level
Thank you Utilities Com. for service above and beyond. Been without air for 2 days, hooked us up temporarily even though it wasn’t their wiring. Red Oak Circle appreciates you guys.
I have never been so financially in the hole in my entire life, thanks to these guys. Who charges $80 to cut your power off? These guys. I have more fees than my entire yearly bill combined. I and I’m sure hundreds of others wish this wasn’t the only power company in nsb.
Had a power issue they were there in about 15 minutes to fix our power!! Can’t thank you enough for getting to my house so quickly. Crew was also very friendly.
The customer service and the billing department are the best at being proactive; in reaching out to their customers. I also recently met with Customer Service with a billing concern. We were able to resolve the concern (my error), with an appropriate resolution.
Horrible customer service, constantly putting you in the hole. 160 to cut off my utilities with a 20 minute notice before doing so, even after I had already paid the bill they still cut my utilities. Not only that, but the hold times for calling are ridiculous.
This is the worst utilities company I’ve ever encountered. Their policy’s are harsh, expensive and unforgiving. …
We lost power during Irma at 9pm Sunday night. New Smyrna Utilities had our power back up by 3pm Monday. Thank you for all your hard work. You are appreciated!
Out of all the utilities companies and organizations I have dealt with over the past 20 years The New Symrna Utilities comm is by far the best in customer service !! Timeliness in response !! Customer support !! Small town business approach …
Haven’t called them in years. Had a power outage today. Got the recording and it cited where there was the power outage. Just that fast and power was back on. No waiting f for long automated message either! Yeah way to go and serve your customers. A big thank you
Terrible service. Price gougers. We pay more than double for the same services than we did when we had FPL. Only game in town though, nothing you can do about it. Complained to the mayors office once when they overcharged me a significant …
Terrible Customer Service and Company. They will nickle and dime you every chance they can. TAYLOR was very rude and have ZERO answers to any of my questions and had to put me on hold multiple times. Would give zero stars if I could
Rachel is a Rockstar. Follows up and takes care of what she says how she says. I know she is someone who cares and I would recommend this place definitely. Joe in the service area was really nice also.
A huge thanks to the crews that worked on the lighting strike over at Gold Rock. Thanks for all you do regardless of the circumstances and conditions thrown at you. Many thumbs up from this little village.