From routine appointments to emergency services, it’s important to get the care you need-when you need it. But we understand you may be delaying your health needs over concerns about safety. At Mount Sinai, our doctors, nurses, and staff members are working continuously to ensure your safety so that you don’t have to put your health on hold.
| Friday | 8AM to 4PM |
| Saturday | 8AM to 4PM |
| Sunday | 8AM to 4PM |
| Monday | 8AM to 4PM |
| Tuesday | 8AM to 4PM |
| Wednesday | 8AM to 4PM |
| Thursday | 8AM to 4PM |
310 E 14th St, New York, NY 10003
Ghourri Smart Art
Horrible.
Extremely long wait to be seen
Bad experience!!!
Very crowded and many people
Make plan e to stay for 4to6 hours
The worst customer service ever 👎 …
Great
Everything is good, but the wait time is horrendous.
The wait to see a doctor is ridiculous.
They restored some of my eyesight.
One of the top hospitals in Manhattan.
Very nice doctors and nurses
Very bad service
Came here with an Eye issue, they solve the issue very quick.
By these REVIEWS I AM READING, THIS HOSPITAL IS SCARY, SHOULD NOT BE!!!!!!!!!!!!!!!!!!
They would not help my daughter nor direct her to someone who could.
If you don’t mind long lines & waiting its not to bad.
This place his the best eye doctor’s.
The only complaint I could make is waiting time. Everything else is ok.
Dr. Brian Camplattro is the best surgeon doctor
Worst place on earth. Be prepared to wait four hours maybe more.
Terrible. Place had about 3,000 waiting to be seen when I got there. Obviously understaffed.
Excellent service, time consuming but very thorough. Totally satisfied with my first experience
Is good 😊 …
My mom went to get work done there operation was successful.
I feel very happy they took me on as a patient.
I did surgery in this hospital it’s good thanks everybody who help me I’m happy!
Horrible place sad hours waiting no one should come here at all shut this place down or re evaluate how emergency are handled bleeding throw eye and been waiting6 hours
Horrible and rude staff and nurses. Stay away from this place. They would not even escort patients to the door post op.
I WOULD NOT RECOMMEND THIS PLACE AT ALL!! I received an infection from dirty equipment at this place.
GO SOMEWHERE ELSE
The wait is ridiculous ! The patients will probably end up dying from waiting in the ER.
Very nice and patient workers but you have to be willing to wait a long time
Excellent
Took my Mom in to the walk in clinic on a Saturday afternoon was seen immediately !
This place every time I call to make a appointment they hang up on you … you can barely get through to anyone I guess I have to come make a appointment in person which is ridiculous very unprofessional
Clean, welcoming, pleasant staff, friendly atmosphere, visited with my elderly relative.
Spent 6 hours there for my unusual eye injury….Worth the wait. They were nice and efficient,
Hopeless….don’t even bother calling. I hope the doctors are better than the receptionists but I’ll go elsewhere thanks!
Very nice people
Very helpful
I was on the 5 th floor for a study my husband wanted to do
The building very nice.
Very clean doctor’s are very good i feel very comfortable there the whole environment is pleasant
They can’t function properly in this pandemic. Waited for 4 hours with an appointment. Thanks for wasting my afternoon
Wonderful hospital for eye care. Tribeca – Great Staff and Doctors who were so nice!
Excellent Hospital Top surgeons and really care about their patients
Corrupt billing practices
I have received excellent care from this hospital and always recommend anyone to go there.
Very slow service at outpatient registration 4 Windows open and 1 person was seen in a 30 minute period..
Its a shame that this clinic only take in appointment and if you want appointment it takes a long time to get it 3months from today so they want it by june for appointment totally disappointed of this!
Really great experience at their urgent care , no wait , friendly staff and great care.
SAW DR. JOHN SEEDOR FOR A FAMILY MEMBERS RECENTLY DIAGNOSED KERATOCONOUS. EVERYONE FROM THE FRONT DESK, TO THE DOCTORS OFFICE, AND EVERYONE IN BETWEEN WERE NOTHING BUT COURTEOUS AND HELPFUL. DR. SEEDOR, DR. Caitlin Morrison, OD, AND THE …
I just called to this facility and was RUDELY spoke to by a nasty receptionist in regards to my eye care.
Nice it what eye’s cons what you lighting mco do to do cato what do you want thank you
good doctors but badly run clinics, from general eye to retina appointments, administration is inefficient and don’t care attitude.
They saw me in their ER quickly and the Doctor was thorough and very kind.
The low rating from others must be because of the long wait to be seen. Other than that the doctors are very good.
This place is horrible, I came here and waited for 3hrs while in pain and still couldn’t be seen. They say there is one person ahead and then an hour later it changed to two people ahead, that’s ridiculous. Not recommended at all
terrible.
all I needed was a hearing exam,and had to make 5 visits,and each time
had to register and fill a form,and to wait a long time.
I will never go there again
My first appointment booked with them and my doctor didn’t show up for it. Deeply disappointed already.
Scheduling staff is a joke…been getting bumped since march…every time my appointment comes up its canceled…the excuse is they are busy,but why bump me only…6 bumps in the year so far…might break a record for most bumps in a year…its really frustrating when you need to see a doctor
Ranked N#12 best Hospital of NYC.
Very nice people.
I am a patient since 2014 ,I had ear sound problem each time I come to this facility with appointment they give a hard time they tellers are very rude and they won’t speak English at all I have had very a bad experience.they let on line for hour they no care about patient .
This place has legitimately ruined my life. I had like 3 surgeries here & they actually made my eyesight 100000x worse. I wish I could sue so badly.
The registration is horrible! The staff behind the windows are rude, condescending and unhelpful. Even if u have an appt they still make u wait. The red head manager is of no help!
Terrible experience with waiting time. I will not be coming back. I have been waiting to see a in total i have been here since before 9 and it os now 12:22 and have yet to see a Dr.
The most idiotic place on earth, 2 months for an appointment and when you show up they put you on a list first come first served completely ignoring the appointments. …
I WORKED THERE FOR 7 YEARS, THE RESIDENTS, ATTENDINGS AND STAFF ARE AWESOME. UNFORTUNATELY THE ADMINISTRATIVE STAFF OF AMBULATORY CARE IS TERRIBLE. THEY BLATANTLY SHOW THE STAFF THEY DON’T CARE ABOUT THEM. DR. TENNARO AND JOHANNA SICA ARE …
I have heard wonderful things about NY EYE AND EAR but the receptionist are so rude and nasty I was trying to explain to her my pain she had no consideration to even hear me out …I asked her why she was being rude that I was simply a …
The place is ridulous they expect you to wait for hours to see a Dr. When I asked how long it would be before I saw a Dr. she said I could go get something to eat and come back when I asked her how many hours she gave me this pitiful look that said I don’t know, that’s when I left.
The staff there is very Unorganized and all over the place non of the staff can tell you where anything is and it even came down to the point that the doctor had to call me twice because to reschedule Because of the staff there making …
Remind me of hospitals and communist countries.Then I have no respect for your time. You feel that you’re not welcome in that place. Starting from the security desk , check-in and further…
Great doctors, but the wait time is about 45 mins just to check in before seeing a doctor.
7pm and still waiting in the retina department doctors here dont care there’s only 1 nurse and 1 doctor and for the past 45 min they haven’t called on no one this is ridiculous
They did a decent job and the wait was short(but there was just a few people around). Bringing a nice attitude doesn’t hurt either.
Great staff, wide variety of all frames designer and great pricing! Will definitely return and recommend my family and friends to come!
Galcouma and ritna is the worth place ever 6 hours wait for appointment if you wanna lose your eyes go there
Not worth spend your time to make appointment. The operator hang me there without response. The operator was very rude and not make appointment. She made “excuse”, saying not understand my English.
I just called the clinic10 minutes ago…The lady who answered the phone was very rude, rushed to get off the phone, and hung up on me as I was trying to find out information about how to go about obtaining chalazion surgery….I don’t have …
Good hospital one of the best but if your coming back for a follow up appointment Waiting time is the worst I am her from 10:30 it is now 2:00 and there telling me I still have a while to go there up to number 45 I am 72 this place is a joke
Worst place to come. Long waits and no one told me I needed a referral when I called twice. I asked for the manager and apparently there is no manager. Not to mention the security guards are extremely rude with no manners, they just …
I want this place in 2006 had done surgery trying make the appointment but still waiting for one hour to make appointment
Surgical appointment was at 9 am, when I got there at 8 45 am, was told surgery is not until 12 pm, 5 pm came and I was still waiting in the very crowded waiting area.
I visited as observer ophthalmologist NYEE and had very wonderful experience.After spending about one month definitely feel much more confident in working with my patients having glaucoma-the sneak thief of sight .I am grateful to …
Great hospital and staff. Everyone was extremely friendly very and organized! I was thoroughly impressed with all aspects of hospital and my surgical procedure. Thanks!
I was there in 1998 as a gloucoma patient my specialist was dr Paul Sidoti I still remember all my moments there because all the staff were so amazing and my surgeries keeps working perfect till 2018 I’m back to suffer again so my surgeries lasts for 20 years that’s perfect I always will appreciate dr Paul Sidoti and the amazing staff
THIS IS A CRIMINAL HOSPITAL!!! THEY PERFORM SERIOUS SURGERIES HERE WHILE THE HOSPITAL DOES NOT HAVE TRAUMA UNITS AVAILABLE IF SOMETHING GOES WRONG!!! ABSOLUTELY DO NOT DO ANY SURGERIES HERE! IF THERE ARE COMPLICATIONS DURING RECOVERY, THEY CANNOT FIX ANYTHING WITHOUT TRANSFERRING YOU TO A REAL HOSPITAL!!!
Dr Bella Wolf and staff were so accommodating to my wife who suffered acetone chemical poisoning in her eye. Strongly recommend.
Having ear surgery changed my life. This hospital is great! My hearing was restored to a level I am live a happy life with. So thankful to all of them!!!!!!!!!
My only experience I have with this clinic is the annoying advertisement I have to listen to TWICE every time they play it. If you wanted us to remember you, you SCORED, and I’ll make sure EVERYONE I speak with in New York Knows how I feel as well. What a waste of carbon.
I have just called regarding a delicate query and the rudest receptionist at the glaucoma centre just hung up the phone. I never received a service like this. Some people should not work in a hospital.
Helpful and knowledgeable is a good thing when situations of the times. Happy they helped me out.
The women in the reception has this rude intention of negativity, anything she says its about a “no” , and even if everything is in order , she will still look for anything to make it impossible again. Not to mention 10s of papers to sign about payment responsibilities as if we are coming here to party and ever think not to pay.
Took my daughter for an urgent ENT visit. Amazing visit, great people. The staff and doctors are great. They are going to help my daughter in the next couple of weeks.
The wait is horrendous and the staff is as well. Don’t bother going here unless your eyes falling out of their sickets.we waited over 6 hours for a simple check in as walk-ins. The wait time they have posted are triple the amount of time.
Ngoc ngo when she first came here she couldn’t breath, after she left she feels much better. They were the best doctors, dr Edward. Thank you very much to him.
Made an eye appointment a month in advance for 12:45 and didn’t see doctor until 4:30. Staff have no regard for patient’s time.
waiting 3 hours
not yet to see the doctor
Terrible eye surgical coordinator department. Doesn’t even know how to speak to patients and schedule surgeries in an efficient manner
Thank you so much Rosie at NY Eye and Ear clinic. So great to know that any issue can be solved quickly-with you guys. Thanks for always being warm and friendly. #SoGrateful
The main question for the administration of this center. I came with a slight eye problem and it took me 7 hours to get to the doctor! the doctor is good as a result, no complaints.
There is nothing good I can say about this hospital except to mention couple of names. Dr. Jessica Lee and RN from the 8th floor Nahum Ramos are real stars between careless and irresponsible people. Also I’d like to mention nurse from the operation room and girls-volunteers from the recovery room, sorry I did not write down your names.
They made an appointment for me over the phone. Then I went there and they said I had no appointment and I should come back next month.
I thought City Hospitals were BAD this Hospital is Even WORSE. I don’t recommend this hospital for medical care to no one. Horrible customer service. They don’t answer the phones they don’t follow through with any concerns a patient might …
Well I went to the sleep deperation and the lady at the desk had a nasty Attitude but when I got upstairs they was very nice.. but I’m waiting for my machine and they said two weeks… but it’s going on a month… can’t get to them on the phone at all….. and that’s two stars for the technician up stars.
Wish I could give 0stars. Waited over two months for an appointment. Not only was my appointment was rescheduled without my knowledge, but no one even alerted me to the of appointment. Completely unprofessional.
Staff was very nice. I didn’t have to wait long and the nurse and doctor were both great. Given the circumstances (severe eye condition) I really felt in the best of hands. Thank you!
Hospital was terrible. Surgery I had there took 4 hours instead of 1 because they didn’t have all the supplies and some of the equipment didn’t work. The worst post operatory care I have ever received. Interns didn’t know what they were doing. Go somewhere else.
Hi i recently read and article about a 63 year old man that regain his sight after 55 from 2011,my father suffered the same condition retinal detachment.
Was this the center that got that done?,if so it gave me some hope,up until now …
Ghetto receptionist. Answered the phone practically yelling in my ear. She didn’t even take down my insurance card number to run and see if my insurance was accepted. She just told me “no they don’t take it.” I wouldn’t want to go here anyways. They sound unorganized and like a bunch of neanderthals.
New York eye and ear infirmary reattached my retina twice. I had two major eye surgeries.! Then I had cataracts. All there. Because of New York eye and ear infirmary, I did not go blind.
New York Eye and Ear is an efficient, clean and warm facility. I’ve been an outpatient for surgery and have received radiological services and both were pleasant (as pleasant as they can be) experiences.
They have not been honoring appointment time slots lately and I regularly have to wait hours for my appointment, even sometimes past closing time. I’m still sitting here at 5pm waiting for my 2pm appointment and there is no end in sight.
Checking the retinal detachment with a nervous mood, but the nurse is very kind. The doctor is very skilled. Especially Dr.sun really thanked him. Let me give my eyes to him with confidence. Thank you very much. 🙏🏻👍🏼👍🏼👍🏼 …
The pits.
Whoever runs that place is not doing what needs to be done. …
Just to see the doctor is $320 billed plus office fee $187 for nothing. Bad service and they send bill after a while even I asked before see the doctor they didn’t tell me would be cost $320. 👎 …
I did surgery in my nose to remove nasal polyps with doctor patrick colley , he was great doctor, he did great job i really appreciated very good results of surgery no more congestion I get my sense of smel …
Not my best experience in a hospital setting, It feels as if your part of an assembly line, not personable at all. Once you have a doctor assigned, surgery performed , you should not end up in emergency to be looked over.
I had cataract surgery today by a brilliant compassionate surgeon Dr Christopher Coad.i met a few professional and caring nurses Arlene yael Sherrie eva.the
Nurse manager Janine truly cared about hearing positive feedback about her …
Phenomenal team of Surgeons at
New York Eye & Ear, now linked tightly to Mount Sinai Beth Israel…the ONLY ER in Manhattan with Ophthalmologists at the ready. OcuPlastic Surgeon Dr. Harsha …
If you can not go to this idiotic place AVOid it!!!! Absolute chaos, terrible!!!! Took more then 1 hour just to register extremely slow people and no one want to work! Does not end there! Ones registered took another 4 hours to get to see …
Like someone else said, if I could give a lower rating. Appointment at Midwood office yesterday. Rude and unprofessional behavior on part of most staff handling my visit very disappointing. Will not use E&E again. (Reply: I already e-mailed Rohene.)
This place saved my moms life. On Monday June 13 2016, my mother suffered a stroke that effected her right eye, but since she got an injection on her left eye, she thought the injection had effected her eye, in that moment we had no idea it …
Been here since I was a very little kid 🙂 love this place
How am I supposed to schedule an appointment if nobody ever answers the phone????
I would highly recommend…. especially the eye division. I was treated by Dr. Vanessa Hernandez, OD and her team. They were very helpful and patient. Dr. Hernandez is very knowledgeable and is an asset to Mt. Sinai! 5 stars for this amazing team…
I visited today to pick up a friend after a procedure. When I arrived on the 5th floor, I was sent to the back where a group of nurses were at a station. I asked about my friend, and was met by blank stares. No one knew who she was. Go …
I’m a physician myself. Over the weekend I developed a red, swollen eye that hurt–an evil eye, as it were–and I didn’t want to wait till Mon for someone to look at it. My opthalmologist recommended a Sunday trip to the Eye and Ear …
I have mixed reviews about this place. The doctors and nurses are very helpful, professional and outgoing and the staff on the upper floors were also very polite but the first floor of this place is a zoo. That line in the front window is …
The worst. THE WORST. Yes, their doctors are experienced and talented. Does that matter when you wait on hold for an hour to make an appointment and then just hang up because you’ve come to believe there aren’t actually HUMANS there? When a …
While the initial first impression upon walking in was absolutely an OMG moment, once taken into the service area, everything changed.
My husband was sent there due to Melanoma of the eye, to have a radiation plaque …
Amid these mixed reviews, I have to say that my recent pre-surgical and post-surgical experience was positive. Thumbs up to the the staff in the Social Work Department, Admitting Department, Nursing and Medical Departments. And I would be …
I thought this was the impossible, but I finally found an organization worse than the NYC MTA. I’m not even going to comment about the wait time, as this is an issue for almost any medical center and can’t be avoided, but what can be …
GO SOMEWHERE ELSE! My wait from check-in to the O.R. for a simple cataract surgical procedure was 4 hrs. Then, during procedure, anaestheseiologist was NOT attentive: sedative and/or anesthetic were inadequate for what became a very …
I dont understand how it is possible for someone to get the surgery that you recommended! Its bad enough that the wait time is ridiculous.My son needs the surgery badly but all you guys want to do is take images and keep making him come …
It’s been a long time, but I’ve been taking my children there since the early 1980s, with absolutely no regrets. But I felt that since they’re now grown people I need to start taking care of me. Oh I have, but not regularly as I ought. Well that’s going to change as of NOW!!
Tele number leaves u on hold 40 minutes and then hang up.this happens all the time.it took 1 hr n 15 min just to get an e r appt.my patient is 80 yrs old and blind …
I really love this place. They are T-H-E-E most thorough place I have ever been to. They would get 5 stars, but the wait to be checked in is just ridiculous. They definitely need a better system in place. However, it is definitely worth the …
Their appointment scheduling service is a nightmare. I visited the office and appointment scheduler told me to call another day for an appointment. I called another day and after going through numerous recordings, I reach a worker who …
Arrived at 12:00 got called in at 5!! Why do they take walk-ins if they can’t handle the capacity!. Very poor organization, patients didn’t know where they were going to be called from. They Can’t have people waiting that long specially …
I imagine nobody wants to wait 5+ months for an appointment after being told to just use warm compress over the matter of two previous appointments. One of the doctors was rude and unprofessional. Save yourself the time and go elsewhere.
The wait times here are literally disgusting. I was there for 3 hours over what could have been a 5 min follow up appointment but they NEVER called my name. I went to the desk after two hours and they said I was next. 40 minutes later six …
Everyone very efficient, however, there is a problem with my prescription, and my pharmacy has been trying to reach them for THREE days, with no success.3 days of busy signals. …
I have Keratoconus. I had corneal transplants in both eyes. The surgery was done by Dr. John Seedor. I’ve been a patient of his for almost 7 years. And now he’s leaving to go to another eye and ear hospital. I’m writing this because the Eye …
If you’re on workerscomp case do not go there, or you’ll regret. Their billing department is horrible. I provided all of my information 2 months ago, and it’s still pending and until it’ll get processed I can not scedule any further …
If you have an appointment here get ready to sit in a chair for hours and hours. Doctors are good except for some are not so nice to patients.
This place is a fraud. I received an evaluation (no actual treatment) for an eye injury several months ago, and I have just received yet another bill that I was never told was coming. The total out of pocket is now approaching $600 with …
This hospital is top notch! Dr. Buxton, Dr. Sidoti, Dr. Gentile and Dr. Samson are by far the best in the business. I would not entrust anyone on the planet with my eye care than the four of them. They are professional, expedient and more …
This is a joke . They basically make you come over and over and milk you . Went for a basic cataract surgery. They can’t give you a pricing and won’t do anything until they make sure you can pay ….. but no one can give you a price . In …
I got a referral for a “Glaucoma Consultation” so I called to make an appointment! And OMG the way in which the person answer the phone was so unprofessional and rude! I call at least 5 time and each time you could hear the line was picked …
The security, nurses and Doctors are great but the desk staff at Doctors offices some are great and very helpful while some don’t even care. …
I started having eye problems so called on February 3 to make an appointment ASAP. Their first available appointment was 45 days later, on March 20. On March 17 they called me to say my appointment had been rescheduled for May 1. …
I went in because I was having a severe reaction in my eye. It seemed to be caused by a combination of allergies and contacts lenses. I went in and all they did was a basic eye exam. They did not attempt to figure out what the cause was and …
They have good doctors but you spend more time waiting to register than waiting to see the doctor. The ladies at registration are unprofessional, work slowly( on purpose), take their time to send messages on their phones, stop and chat …
Very RUDE security guard. I’ve been going to NYEE once a month with the surgeon in our practice for the past 7 years and today is a new low of poor management. As if implementing ID’s for staff and check-in at front desk was not enough, …
One of the most horrific hospital experiences I hav ever had. The waiting area was terrible and crowded and people were eating a talking on their phones very loudly. The dressing area was so crowded there was absolutely no privacy. I …
Ubsolutely unprofesional and careless people!!!!
Avoid this place.
My mom very sick peson need to wait 2 hours …
Stay away from the glaucoma department here they give you an appointment and the wait time to be seen is over 4 hours for every appointment. This is unacceptable they don’t care about their patients and no one can give you and answer. The …
my relative had appt at 1110am we registered came early at 945am he was taken upstairs at 1015am I went away for hours came back at 1pm he was not attended to 3 hours waiting up stairs at 130pm they spoke to him only because I followed up …
If you are reading this in transit or while sitting in the waiting room, I would advise you to leave now. Health care in this country is badly, badly broken and New York Eye and Ear Infirmary of Mount Sinai is an shining example of that. …
I like the doctors. The wait at the clinic is very long but my biggest problem is the appointment system. The person who makes appointment is not very helpful. You have to give them your information then they will call you with a date, …
I don’t know WHY this Hospital is rated a 3.0? In my experience you might be there all day but the service is amazing, the patients that I have spoken to are happy with the services that they have received. I went in with NO VISION to speak …
Waited for 5 hours, and still hasn’t called. Their consultation waiting time is about an hour a patient, even tho the last patient came out 30 min ago, they still don’t call the next patient. …
I have been here in the waiting room for over 3 hours for a simple cornea ulcer. I’m still waiting. It can be diagnosed in less than 3 minutes and all I need is an antibiotic eye drop prescription. They cannot tell me how much the exam …
Worse hospital in the world when it comes to emergency registration. I went 2 days in a row and both days I waited over 45 minutes to be registered before seeing others walk out and then eventually walking out myself. They have 7 window’s …
My name is Adrienne B. I Had reintal detachment surgery had to get a medical clearance. The staff was Great , polite,friendly.professional, made you feel at home, I forgot I was so nervous! All the staff on 5th floor ambulatory center …
This place is the worst!!!! I signed at 8:30am the receptionist took my insurance card and we seated for 1 1/2 hr to take vitals and again seated outside for 2 hrs then I got up and ask the receptionist how much longer she said go ask the …
I had been trying to contact this practice for the last week or so. Their phone is either busy or it connects you with an answering service, which I won’t use because I just want to schedule an appt. I sent a fax no response, I called lobby …
Seems like mixed reviews, but my experience was excellent. Arrived on time and was promptly taken care of at admissions. Took maybe 5 minutes to get through my paperwork. Staff was very friendly and efficient. Nurses great. Dr. Silver …
You come here for the doctor, but the overall patient experience for surgery is awful. Long waits in group waiting rooms, no privacy, consultation with patients with someone else next to you. I guess they never heard of HIPPA. My dog had a better eye surgery experience in an animal hospital then my mother had here.
Not having a good experience.
My mom is having strong pains in her left eye that she can’t bare…we got called in to see a triage nurse she checks her eye then put us in another room have …
This ENT Clinic does not deserve to exist. They are bunch of worst immediate medical school graduates, who have never been specialized. Even, most of the “Doctors” here are not MD but Physician Assistant. I have visited this hospital more …
A friend had a piece of metal in his eye & was in pain. They staff/docs kept taking patients who signed in after him, while friend was in pain and anxious. BTW, he was of Arab descent, and since many more patients came in after him and he …
Worst doctor experience ever. I had an eye emergency, ended up in the emergency room on the ground floor. I had to wait close to 5 hours to see a doctor; no concern for the patient, no estimation about the wait time. The doctors (two of …
The worst doctors office. I have already waited 4 hours and I had an appointment scheduled 4 hours ago. Got here at 2 pm for a 2pm appt and I’ve waited for 4 hours and 16 minutes and still have not been seen! I cannot believe that any …
SO VERY DISAPPOINTED, I wished I had listen to the reviews. I thought that they improved across the board but not. Make me waste my time and the eye problem is worse. So much disorganized, no communication among them, they want to milk you …
New York Eye and Ear Infirmary saved me from complete blindness. Last December, I developed a giant retinal tear/detached retina and needed emergency surgery. This is a complex and very risky procedure and I was sent immediately down to NY …
I had an appointment and a doctor referral but when I arrived The New York Eye and Ear Infirmary receptionist could not find it. She offered for me to wait in the walk in clinic line. I tried again yesterday. This time I walked in (because …
Saddened to see majority of reviews around billing. Yes, the initial front desk staff were not the friendliest however all of the nurses and care staff were amazing! We were there for my 5 year old tonsils and adenoids removal so I was …
This place uses all your time. They will give you a time and you will not get to see the doctor until 2 hours later. Don’t think about coming here during lunch, you will not have time. The guy behind me had to reschedule multiple times …
I was hesitant after reading all of these reviews about the wait time. I expected to be there a better part of the day as a walk-in appointment. I arrived when they opened @ 830am and had been seen and left by 945 after thorough intake and …
The Opthamology Clinic is HORRIBLE!! The space is clean and the staff is nice. The wait time as a walk in is just AWFUL!! I arrived at 7:30am, the clinic opens at 8am, the Drs arrive at 9am. It is way after 12pm and I still haven’t been …
We deal with doctors on the 3rd floor. LOVE them!
I love it because I have around 30 years going to the same hospital. The waiting time is not that long. Is really clean the personnel that works there is really nice. The Drs. are nice and good. In general I will recommend it to my friends.
Too bad I cannot give zero stars. I typically do not leave a bad review but after the experience I just had I am compelled to point out the rude behavior I just encountered. I was enquiring about a cost estimate for my scheduled surgery …
I can not express with words how much you should not go here. I was sent here by my eye dr because I had blood completely obscuring my field of vision as well as her view of my retina. She feared my retina was detaching or detached already …
I came to the hospital over a month ago in need of emergency treatment for a retinal tear. I was treated with courtesy, warmth and respect throughout my visit. I am, in particular, incredibly grateful for the skills of Dr Brittany Powell and her team who did a laser procedure on my eye. My sight is now pretty much back to normal.
I went there in 1995 after some hair coloring product got in my eye and my efforts to wash it out did not help. I remember going there around 9 pm and the staff was extremely attentive, even though it was off hours for them. They flushed …
Awesome hospital, doctors,staff and nurses. My 5 year old daughter had to undergo a minor surgery for eye. Dr. Adam was looking her and he is so friendly and patient, clearing all our doubts, helping us as best he can. Thank you Adam. You …
If I can give them a lower rating, I would. This is not a review of the doctors, but a review of getting an appointment with them. I got a referral from my primary care physician to go see them for vertigo, I empathized on the phone that …
I would not recommend this place, The waiting time (with a appointment) is excessive, My mom who is diabetic got there at 9:40am for her appointment with the eye doctor which was scheduled for 10am. At 2pm she was still there waiting to see …
(9th Floor) Needed to see a specialist ENT and have a hearing test done. Everyone was extremely professional and courteous. I did not have to wait more than 5 minutes for anyone. Felt very safe in the “pods” in the waiting area. All the …
I had surgery a few weeks ago. Great staff. I noticed that all patients regardless of age were treated with respect and kindness. I applaud all of you but one. (Will detail later) I had read all the negative reviews and almost cancelled …
Not sure how this place even gets 2.9 stars..
I would give them 0 stars.
I should have looked at the reviews before I scheduled an appointment. …
NEGATIVE stars if possible! I was there for over 5 hours. Patients were seen before me who came much later. Dr. dilated my eyes then left me to sit for over an hour. Admin. was disorganized and chaotic. Customer service via phone was painfully bad. AVOID AT ALL COSTS!
This place is the best ever. Everyone in there is so nice and professional. Last week I went there for nasal surgery and was a little nervous from some of the comments that I read but the minute I arrived, everyone was so nice and …
The worst place ever! PLEASE DO NOT GO HERE! My dad had an appointment today, Tuesday 06/15 at 2:30pm. We got there early at 2pm and waited in a FULL waiting area until 3:30 to be brought into a room by one of the technicians. We waited …
It was a horrible experience. Given that it’s during the pandemic time one would have to wait a bit more which is reasonable, but should be given an appointment considering the long wait time. I was given an appointment for one time and …
Someone recommended this place to me. Wait time to see the doctor in the eye clinic was good considering the fact that this place is huge! Registration was also smooth and quick and front desk staff was friendly and helpful. Doctor was smart, detailed with explaining the procedure and very knowledgeable. Let’s see how surgery goes.
(Floor 2 children) the receptionists are not professionals, I made an appointment for my daughter and before going I called to confirm and on the day of the appointment they told me that she did not have an appointment, they sent you to …
Unprofessional and unorganized my daughter had an appointment on July 28th at 1:30 p.m. if it wasn’t for me speaking up I was told that she was skipped then when she was seeing finally it took a while and then she had four people ahead of …
I have been coming to the Eye Clinic for years with my Grandma. She recently was complaining about her eye and wanted to walk in to get checked. I always dread these visits they usually take ALL DAY! The wait time is usually ridiculous. She …
Dr. Anita Gupta is patient, honest, knowledgeable and thorough. Her staff members are also very kind. I think patients like myself who are experiencing vision loss, challenges and surgery find a warm medical environment calming and gives us hope. The wait times are indeed long but it’s worth it.
Sabrina C.
People seem nice and doctors might be good, if they could schedule properly. Zocdoc “specialist” claimed to have never spoken to me after a call to not only confirm but also adjust my appointment to fit the doctors schedule better. Office told me to come back another day. Be sure to triple check your appointment before traveling here.
I went last Friday and seeing the eye doctor tai.
For my eye had redness and waiting over 2 and half
Hours and finally saw her . …
The worst for children I’ve been asking for a cure appointment for more than a year. They say to call again and when I call there is no more.
I just called the eye clinic right now (8/5/21, 9:54am) to schedule a cataracts surgery. I was excited to finally get through since no one called me back on 8/4/21 after someone put me on hold for 30 minutes. The person who picked up was …
I went to the eye clinic after getting a torn contact stuck in my eye. After an eye exam the doctor completely missed the contact and insisted that nothing was there, dismissing my concerns. 24 hours, and some pain after, I got the contact …
The doctors are good and the facility is clean but I can’t give any more than 1 star if they NEVER pick up the phone at the retina center. Over 1 hour on hold? You can’t even get through at all on most days. If you do have an appointment there – you will be there half your day. Are you serious? Get new admins.
After waiting a month for an appointment with a specialist, then almost three hours of waiting for my appointment in the waiting room I was told the specialist ‘wouldn’t see me’ not couldn’t, wouldn’t. She was there but just wasn’t going to …
After days of calling for an appointment, I waited on hold for over four and a half hours for the retina center to pick up. …only to have someone pick up and hang up. Such a big establishment needs to do better, people have a life! Very disgusted right now.
UPDATE: I have never had such poor care in my life. Had to go back for an emergency visit and my doctor (Dr Du) called in 4 prescriptions. I got to the pharmacy to pick them up, and the pharmacy said they were ordered incorrectly so they …
VERY professional all staff and doctors always.just remember be patience because it’s hospital!!!
Eyes doctors were very nice and competent. However, stars are deducted due to frustration with administration. My mom had an urgent condition with her eye and needed immediate diagnosis and treatment. It was during the peak of COVID-19, so …
Based on my personal experience, this place is really good, clean and respectful staff/Doctors.
Yes there is a long wait for appointments and surgery if they give you 8:00 am …
Terrible experience. The doctor was very unprofessional, he seemed more interested in checking text messages on his phone than focusing on me. His manners were rude, definitely not a caring doctor. He did not explain my condition and …
I feel really bad that this place is managed so poorly unfortunately! I visited this place today for a pretty bad eye infection I had. I called in the morning and they told me that you can just walk in without any appointment. When I asked …
Two hours of waiting just to get a 30 second eye exam where my doctor missed a corneal abrasion. Don’t waste your time and money here
Doctors are good but the hospital lack organization. Staff is very rude specially the billing and authorization department is very bad. They actually lie and provide inconsistent information. …
My appointment for a follow up procedure to an exam I had two weeks ago was cancelled 45 minutes prior to it happening. I received a phone call while on the bus to get to the procedure. Wasted 2.75 in bus fare. The appointment was …
Had a question about medical clearance for a scheduled surgery and could not reach anyone after trying for days. Calls to office during business hours always go straight to the answering service, who take down messages marked as “urgent” …
My mother was referred here by Mt. Sinai West due to complications with her eye from glaucoma. She was seen by staff and advised she would need laser surgery to alleviate the pressure from the eye pain she was experiencing. …
Will be suffering for life with complications from surgery and they had my revision surgery canceled bc I wanted to go to another hospital. Forcing me to live with open mouth wounds, torn muscles, jaw muscles pull as well and when the …
The attention in this hospital is friendly from the door to the last person that work here! Great professionals, warm and very human treat with the patient. Thanks to them my mom now can see now, she had problems of uveitis and macular …
The wait time for the Eye Center on the 8th floor is RIDICULOUS!!! Hours of sitting and waiting. It’s absurd and if not for Dr. Wieder, I wouldn’t bother. What makes them think it’s ok to schedule a 930am appointment and not call to be seen by doctor until 230pm!?!?! It’s almost criminal…
Service was good with little wait time. However, went for irritation in the nose, and the doctor did a quick 10 min exam and prescribed antibiotics and ointment, and was charged $1600. The bill states a 30-44 minute exam. Do not go to this place that has unethical billing practices and overcharges ridiculously.
Why ask people to make a appointment when they are just going to force you to change it just because they over booked? Absolutely the worse. If this institution can not value the time of their patients then they do not deserve our time.
I’ve been going here with my grandmother for years. For the past 6 months, the waiting time seems like it has been increasing every time we visit. We always get to the appointments 15-20 minutes early and they don’t attend us till 10-15 min …
On March 17th I underwent an eye surgery. I had read the reviews online and was concerned! This was my first time having a procedure here. However my experience was one of professionalism and good care! Katherine registered me and …
I adore Dr Wieder and only continue to come here because i trust him with eye sight however I have been on the phone waiting to get through for over an hour. The roads are too dangerous and I can’t make my appointment later today. I am …
Made an appointment on the website for follow up after eye surgery. Went in at 9 for my 9:30 appointment. Receptionist took my name and information, did not ask if I had an appointment. I assumed she looked me up on the computer and found …
So we came an hour early yo our appt. and was told wait would be 2-3hrs from time of appt. No matter what time we registered. How is this possible?
Why is there such a long waiting time? What are you doing? What is the purpose of the appointment? We don’t need to eat, just wait? terrible experience
Dr. Neha Shaik is a courteous and thorough surgeon. She operated on my my mother’s cataracts. In addition, her surgical coordinator, Ome Ramgobin, is the most competent and friendly coordinator that I’ve ever had the pleasure of working with. They truly are rockstars at what they do.
The doctors and staff are very polite. Dr Grant C. Hopping is very helpful. He treated us like family. He is very professional and cares about his patients. Overall all the doctors and staff are very kind and helpful at this facility.
I am a resident physician practicing in the Bronx (Internal Medicine)
I called this location this morning to set up an appt for an annual eye exam. I …
Feast for the eyes, waiting room Retina Specialist on E14th st & 2nd ave.,artist’s
entertainment platform, patron’s delight …
5th floor Asian short reddish hair Nurse was very rude n upset cuz a patient didn’t take her pain med n asked for a lower dose so it doesn’t upset her stomach. Very unprofessional cuz the patient is a non English speaker and a senior. …
even with an appointment—
you wait an hour in line, …
I’ve been calling from another office in regards to a mutual patient and the reception or people that answered the calls on 2/1/2023 and 2/2/2023 have been extremely patronising. It’s concerning that I can’t get any help and the front desk …
Worst service ever. Scheduling team and receptionists need proper training. They gave us an 11am appointment and we were seen at 3pm.
Receptionists are rude and have no empathy.
My advise: Free your day whenever you go to this clinic.
Avoid this place!
1st visit here I waited 2 hours as a walk in. This is totally acceptable. …
They don’t care about the patients or have any urgency about the health issues you’re trying to solve. they rescheduled my appointment twice that delayed me seeing a doctor for 2 months. I had to cancel my appointment and seek care …
I highly recommend Dr. Anthony Fam. Had a very good experience over all with the clinic. Went here when I could not properly get diagnosed after see two doctors near my home. …
Very very poor experience. They never can follow the timeliness. My mom’s surgery was in 11:30 but they started at 1:30. When I asked someone (maybe she was a physcian) that the air is on and my mom is chilling but she replied that I’m …
I was scheduled for surgery on August 4th. On August 3, at the end of the working day, they call me and tell me to bring a referral from the therapist the next day. Was it really that difficult to let me know ahead of time. Without this …
Was assisted by the best staff. The front desk attendant was extremely helpful, and nurse Stacy was so kind and efficient in administering care; she made sure we saw a doctor right away. Everyone, from start to finish, was truly lovely.
I was accused of lying by the secretary, Yvette, who answered the phone. I had a referral in for a hearing test and was contacted BY THIS OFFICE to schedule an appointment. When I called back, they told me that they never received such a …
Went early in the morning and was seen promptly after admitted. Process was smooth and doctors were very thorough when diagnosing my issues. Visit took a few hours but that was to be expected given the number of other patients. Highly recommend.
The service you receive is good, but the doctor’s and service IS EXTREMELY EXTREMELY SLOW!!!! I had a 12:30 PM appointment, it is currently 2:57 PM and I STILL HAVE NOT SEEN THE DOCTOR !! …
Very bad experience eye cilinc on 8th floor only 4doctors. Front desk attitude is like they are doing you favor by attending you almost 4 hours haven’t seen the doctor yet
Wish I never had to come here. Very very unprofessional. Waited on a registration line for almost an hour. They canceled my appointments twice. I haven’t been able to reschedule within the three months that they’ve been canceling. In …