Newrez brings a unique combination of mortgage expertise, financial strength, and product innovation capabilities to the lending table. We’re dedicated to delivering exceptional lending options with an easy application process to both our customers and strategic business-to-business partnerships.
| Friday | 8AM to 10PM |
| Saturday | 9AM to 5PM |
| Sunday | Closed |
| Monday | 8AM to 10PM |
| Tuesday | 8AM to 10PM |
| Wednesday | 8AM to 10PM |
| Thursday | 8AM to 10PM |
1100 Virginia Drive, Suite 125, Fort Washington, PA 19034
This company rates ZERO stars. As many others have posted here they are NOT in the business of doing refinance they are in the business of trying to steal your property from you. We have been waiting on a refinance closing for over six …
Absolutely terrible service!!!!
Back in December 2020 I was contacted by NewRez about a refinance at a lower …
Terrible Service! I wish I would if read all these reviews because they play out exactly what I went through but since NewRez was already my mortgage bank I decided it would be best and more efficient. WRONG! I always submitted everything …
We had a terrible experience with New Rez as we recently used them to fund a new condo purchase. We picked them since we currently have an outstanding mortgage with them. Overall experience was truly dismal. The loan officer was trying his …
Attempting to refinance since NewRez already holds my mortgage. Despite that I’ve gone through 3 loan officers who each have asked me to re-upload the exact same information. No one EVER returns phone calls or emails. Now my interest rate …
We’ve been house “hunting” (apt term for this crazy market) for the last 4 months and Shane and his team at Newrez have been super responsive to all of the demands made by some Sellers. We finally found one and “caught” it so I’m very much looking forward to what I know will be an easy closing (not the packing). Thanks!!
I did not start out with NewRez. Unfortunately Green Tree Mortgage was bought out by New Rez. 17 years later my house is almost paid off. Of course now they are wanting to tack escrow on by account and it was never on the loan. After 10 …
The person we spoke to was very pleasant as I exsplain why I was calling.
Awful! I do not usually write these but I have several mortgages and by far this has been the most frustrating experience with online services. I can never seem to be able to sign online and always have to call (the only bank this happens …
I’ve been working with newrez Aaron Michelle and he has been great. Communication has been there and has helped me every step of the way . I would definitely recommend them to anyone. Great costumer service and continue to keep me up to date
Had no control as our loan was sold to them. Trying to pay off the last payment turned into a nighmare. We had autopay but the last amount was lower than the autopay amount so it couldn’t withdraw it. Instead of notifying us, it waited and …
I absolutely 100% would NEVER recommend this company to anyone!!!! Unfortunately they already have my current loan so I just wanted to refinance my home. (We had a baby due in June and it was important to get this done before I went on …
I called customer service regarding my escrow account. The rep was fantastic. All of my questions were answered and my concerns were addressed. Thank you for taking the time to do so!
I spoke with your customer service representative Kimberly Dunbar. She was extremely courteous and helpful concerning some unexplained charges
on my November monthly statement. She worked with me until I fully understood and I was very satisfied upon completing our conversation.
This has to be the worst company ever to utilize. I literally am disgusted with how poorly my re-finance was handled. I would not recommend this company to my worst enemy. The customer service is very poor and you are definitely not treated …
I will never and I mean never work with this company on a refinance ever again! The staff is incompetent and do not know what they are doing. Im appalled at the service provided. Sent tons and tons of documents for a simple refinance. I am …
A one star rating for this company is probably very generous. We have had a current loan with them for several years because it was sold off from company to company over the years. We decided to refinance in the middle of covid in …
Terrible experience with cash-out refinancing. Mortgage was already with NewRez. We thought it would be pretty seamless considering we have great credit, low debt to income ration and our property value is extremely high due to the fact …
Will like to speak only to the Vice President or president of this company, I have valuable information, regarding there costumer’s service , very important, BBB thank you
Subpar. If your mortgage is sold to this company best of luck getting any help. I had to pass along tax payment due dates, and verify with my city/town the taxes are paid. (read other reviews they don’t do this well) They provide little to …
They do a terrible job when you actually need something done…you have to literally chase them down to still not accomplish anything. IF REFINANCING, DO IT ELSEWHERE…do not let them make your think it’s simple and a good idea. I was also …
I had a very long frustrating business deal with this company. I complied with everything they asked for that was possible. After speaking with several different agents the last one insisted I get a state certification for a lean to and …
Great service. Listened carefully to my concerns. Provided answers. Quick response.
My mortgage was sold to NewRez in December 2020 after we bought our house. In October 2021, I got a letter claiming I didn’t have flood insurance and that lender placed flood would be placed in 45 days if I did not obtain flood insurance. I …
Yes i have been working with Andrew Stengel on refinancing my home. He has made this process so simple and I really appreciate his efforts. He is very patient and addresses all my concerns. He has been great. Thanks
very satisfied with the information provided to fix the problem I had, in a timely fashion over the phone.
Horrible, I would never recommend them. At this point, I will be researching other companies. Was trying refinance with them as they are my current mortgage company and the process has been a daunting one. It has been since August 2020, and …
Whomever I spoke with, a lady, was very knowledgeable and helpful. My mortgage company had sent the check for my homeowner’s insurance to not only the wrong address, but also it was made out incorrectly to the payee. (Amazing, I know.) …
My home insurance company sent me overdue notices for their fee payment, which comes from my escrow account in my Newrez mortgage. The agent was able to confirm that the payment had been made weeks ago and provided the ACH and Booking …
I appreciate communication from NewRez and the general quality of service! For a 5-star rating, I would like to hear from Newrez about opportunities for reducing my immediate and long-term mortgage costs. I know that isn’t directly in the …
Horrible horrible and unprofessional experience. Supplied them all the required documentation on time just for my process to be handed to someone else who didn’t communicated on time, could provide answers and even had to research things. …
I would like to follow up to my initial negative review. After NewRez responded with an email to send my issue I got a response same day that they received my email and they were escalating my case to a servicing manager. The next day I had …
I got notification that my credit score fell 94 points due to incorrect information sent from New Rez. After spending 1 hour and forty five minutes to eradicate the mistake they made with my account, I was reassured that the matter was …
Service Agent took care my request quickly and easily. I am very pleased.
AVOID THIS COMPANY AT ALL COSTS! This organization is completely incompetent. They purchased the mortgage on our townhouse in 2019. In October 2020, we applied to refinance. Because of multiple errors, confusion, and lack of communication …
Started refinance process in early January. Thought it was a great ideal lower interest rate. It took a couple of weeks to gather all the paperwork that was needed. It was submitted and everything was good as far as they were concerned. …
This company has very poor service and is not worth your time. If I had a choice, I would never choose them.
I had to make 5 calls and multiple emails to this company to change my insurance …
I absolutely do not recommend this company as a mortgage company or someone handling your escrow account. We refinanced and they refused to set our estimated property tax at what it was valued the year prior, under cutting our escrow by …
Haven’t had any problems with Newrez. I’ve already refinanced but I still get too many emails offering me refinancing again. Gets a little boring there. Otherwise, no problems!
Refinancing through NewRez was an absolute nightmare. I knew I should’ve run when I first called them and was told they could lock me in it 2¼%, but my loan officer couldn’t get back to me for two days because they were busy, and rates went …
December 2020 NewRez taking advantage of their good paying customers. The service center is flooded with calls by people like myself who pay their mortgage every month by mail and noticed that they have not received confirmation that their …
I was upset why my mortgage payment sent November 15th, 2022 had not been posted when I called on December 1,2022.
James was very helpful in making decisions. He is very knowledgeable and professional. I really appreciate and needed his advice.
It was easy to complete the Auto Draft payment method on the website.
David Nolan transferred me to a different department instead of letting me speak to his supervisor. Horrific customer service. This company gets 0 stars from me. I don’t even have a loan through you guys. I’ve been trying to help father …
All of the items they said did happen. No issues at all, great to deal with, great communication.
This is the best company for you… If you want to work with an incompetent staff… If you hate for your mortgage consultant and loan processor to communicate with you… They WILL NOT call you. They WILL NOT return your call. They will …
I am a patient person but enough is enough. The refinancing should have been done by now with my new payments. 10 months in and there is no progress. Constantly asking for the same paperwork that has been sent over and over. Having my …
Melissa in Customer service is wonderful and a asset to your company.
All of my dealings with NewRez customer service have been extremely pleasant and helpful. Each time, wait period on hold was minimal, and the representatives were able to resolve each issue quickly and very courteously.
Finally! I have gone months without being able to see my account on line. Yesterday I spoke with an employee who did a Problem Ticket and now I can access my loan account once again. thank you…
The rep in your customer service department helped me make sure that my payments were applied correctly.
I currently refinanced our home and it was easy and fast very pleased with our results
They do not even deserve the 1 star. I had the Same almost exact experience as the person below me.This is the worst company to refinance with! Save yourself the time and headache. I started the process 10/1/21 and here I am 5 months later …
We refinanced our mortgage one year ago. It was sold to NewRez. With the interest rates much lower now we decided to refinance our current mortgage. Since it was now being serviced by NewRez we felt it would be the best option for us to …
1 star because 0 wasn’t an option. This company is a total scam. Wasted our time for 6 months while the mortgage rates were low and they never got back to us. In the beginning they were very responsive but as soon as we signed the original …
I’ve never had such **Terrible Communication** from a company! Like other reviews have said I haven’t heard from my loan processor or anyone for that matter in over a month despite the numerous emails and voice messages. I started a …
Impossible to communicate with this company. Their customer service phone line tells you they’re too busy- call later. I tried getting a loan payoff twice on their website and got no response. That’s why I’m trying to call them. IT’S IMPOSSIBLE!!
Best team I have worked with they were all so awesome made it easy and fast and made sure I had all my questions answered
Courteous, fast service. Always a good experience when I need to contact the office.
Awful company. They don’t even deserve a 1 star. This company is negligent and commits theft. I received a letter on November 11, 2020 from the county stating my property taxes were delinquent. I called NewRez to inform them of my …
Since re-financing my mortgage with NewRez, the customer service that I have received has been nothing short of remarkable. The latest interaction I had with them was regarding my recent annual escrow analysis. They answered my question …
If you plan on being spam called once a week, letters to sell you some additional bs weekly these are the people. Doesn’t matter how many times you ask/tell them to take you off the call/mail list and block the #they are calling from at …
Please do everything you can to stay away. Very unprofessional company. Here are some of their mess up that caused me time, stress an money: …
I went through refinancing. After months of waiting and providing so many paperwork, I noticed my locked rate went up. When I contacted the newrez refinancing person and the underwriter as to status and the rate change, my refinancing and …
Working with Jim Eagle was a breeze! He is an expert in finance and mortgage lending! I highly recommend!
New rez (Ocwen) is the worst predatory lender there is. They charged me monthly fees for over a year while refinancing my loan that equaled almost 800 dollars. When I asked them several times to forgive these charges they refused. I have a …
Newrez really went out of their way to help me. They simply the best to me.
I’m in the middle of multi month refinance that has turned into disaster. 28 days ago my official appraisal came in which was conducted in subpar fashion at best. New rez was initially very understanding of situation and said they’d …
I was experiencing a problem gaining access on line and receiving my mortgage statements. All it took was 1 phone call….no long wait on hold and problems solved…and Noel (I hope the spelling of his name is correct …my sincere …
This company absolutely wasted my time and I felt unwelcome and unimportant.
It took at least 7-10 business days to get a response on anything or any task they needed complete. …
Customer Service was excellent very professional and knowledgeable. They had to referred my issue to the IT section.
My experiences with NewRez have been incredibly frustrating. My Loan Officer, Ryan Gibson, ordered an appraisal which was completed on August 3 and he charged me $700 for it. He had to order the appraisal twice because he did not enter my …
Trying to get a duel endorsement check back from them is insane. And customer service is a joke. Absolutely zero help.
I have never experienced a more frustrating and endless process of trying to use Newrez to refinance our current loan that Newrez currently holds. They saw that we were refinancing that loan for a lower rate with another mortgage company …
I am a brand new customer of Newrez. My mortgage was sold to this company. The mortgage amount is completely wrong. They have advised they know it is their error, yet it is not fixed. I will not be paying over $1000 more per month, it’s not …
I was trying to refinance my mortgage for about four months now. During those four months I found it impossible to get a hold of anybody at Newrez. My loan would change status but nobody would contact me with any information. I called and …
Worst company ever to deal with. Avoid these liars and thieves at all cost. The so-called customer service reps are complete idiots. They don’t have a clue what customer service is nor are they capable of providing consistent information. …
Updated 5/17/21 – After my initial google review and the below response to contact their customer service via email so they could address (I did email that same day, never heard back from them), I logged a case with the BBB. Once that was …
Great Team. We had a lot of changes to our load during the process and still met the closing deadline.
When I first started, I was assigned by by representative, who started my refi. Jason Bowman was a excellent worker who helped my wife and I get through the process. Ebony and Ingrid were also so helpful, I couldn’t have been more pleased to have them, to help us. Great work and thank you.
I called Customer Service and a wonderful profesional woman –I think her name is Susan, took care of my request. She was friendly, customer oriented and very efficient. It was a delight and an A+ of what customer services should be. Congrats !!
Would give 0 stars if possible. They are collecting our taxes in an escrow account, but not paying them out. I’ve been calling for months and providing the tax notices we receive and every time I speak with very kind representatives but …
If I didn’t recently refinance my loan to NewRez, I’d be looking to switch lenders immediately. They have made more errors with my money. Customer service has yet to apologize but they do try to correct the errors or walk me through how …
This is the worse company to deal with run from them do not walk. We’ve owned this condo for 13 years without any issues until they took over. Now we’ve had problem after problem. They said we had no insurance which we proved them wrong. …
this company is a joke! billing statements are arriving within 3 days of the end of the month most recently on 1/3/22 with a due date of 1/1/22.Customer service is full of excuses I’ve been told no one in the office to mail them out, things …
These people are the worst! They applied a lender bought insurance to our home loan that is already insured because they are too lazy to do their job and get the needed information from American pacific mortgage whom they bought our loan …
Smooth process. Stacie was there with me the whole way through. She was awesome. If I had a question, she was right, there. Thank you, Stacie, 🙂
We had some questions regarding the account we have with this company. Everyone I spoke with answered my questions thoroughly and were pleasant to speak with.
DO NOT USE THIS COMPANY!!!! My husband and I bought our first home in December 2017 and our original mortgage company sold our mortgage to NewRez in 2020. It has been a nightmare since! We just sold our home and is pending closing but now …
You service team member was plenty helpful but one thing I wish: when I’ve consistently paid via bill payer, why can’t I pay off the loan by bill payer? Instead I’ll have to go to a bank–during banking hours when I am at work–to wire the …
If this is your mtg servicing company, good luck resolving an issue should one surface. It took me 8 calls and over a month to get them to fix the mortgage payment amount that they had incorrect on my loan. Additionally they keep sending …
Customer service was very cheery and pleasant to talk to. Love talking to a live person.
I am so beyond disappointed with this company. I cant even give them a half star, but I had to click on a star or I couldn’t post. I have been in the process of refinancing my home now with them for 11 months. ELEVEN MONTHS!!!! They have …
If I could give NEGATIVE 5 stars, I would! This company is super shady! The representatives are very rude.
My experience with Bruce O, of Newrez Mortgage was awesome 👌 he kept me informed throughout the entire process,
Thanks again, 😊 Athena …
Every year I get paperwork stating, I don’t have Hazzard insurance. The first year I jumped through hoops to prove it playing phone tag an multiple emails. If I provide the information you needed years ago, why would I change my policy. I think its just a scam to get more money.
Blake kept me informed throughout the process. Blake answered my questions and sought to help me until completion.
We’re happy customers, been with them a few yrs after they bought our loan. We just refinanced with them on 4/29 and it went very smoothly! We applied at end of February and received status update emails as we moved through the process. …
One more suggestion, send all payments certified, signature required. Keep every document! I am doing what it takes to get away from this company!
New Rez is a professional company that operated within government guidelines.. I would recommend their service. They actually took care of me as a repeat customer .
The issue i am having happens every year. The person i talked to this year was very helpful and knew what i was talking about right away.
These people are the worst days before my closing they kept delaying A Santa Cox Jerry West Carlos Maldonado Michael Fontana . All caused so much chaos in our lives it was a nightmare Marcie Smith Customer Advocacy Specialist was going to …
The person I spoke with was very nice but I requested a written account of what happened and I still have not received it or a refund for two of the three mortgage payments taken from my checking account instead of the one payment I authorized.
Hazel G was very patient and helpful in assisting me with an Escrow question. I was delighted to have her help on a complicated question.
Worst customer service!! They treat you as though you’ve defaulted on a loan when you were calling to get some information about the recent transfer of your loan!!! Due yourself a favor find another company to buyout your loan with them as they are NOT as advertised!!! Extremely awful shell company!!
Worst freaking customer service of just about any type of company I’ve ever dealt with. Have to select about a dozen different options on their phone menu, get placed on hold, then hung up on not just once but multiple times. I would not recommend using this company because you will never get back through to speak to someone again.
The refinancing of our home mortgage went very smoothly ,
Our loan officer DANE EPSTEIN WAS VERY PLEASANT AND HELPFUL TO WORK WITH,
Ester G.
0 stars not even 1. New Rez just recently bought our refi and I am already dreading it. We have made one payment and this is a nightmare. We had to file a insurance claim on our home and sent them a huge check that they are “to endorse” and …
New rez hands down is the worst from customer service to final. They look to blame anyone but themselves. Go with anyone else even if higher rate. They blocked my closing and have zero accountability. 7/14/22. Funny thing is they have been by mortgage company previously does not matter they are awful
The experience started out well enough but the loan officer was not clear when giving instructions on needed documents to my partner. That made the process frustrating for her due to having to submit documents a few times. Then towards …
Was pleasure working with you Jody, thank you very much,
For my experience with a fast and proffessional refi on my home, your the best!!
Been an auto pay customer for years. I get a letter in the mail stating I didn’t pay my March mortgage payment. And how did that happen?? I never called to cancel. Second time this has happened to me. When I spoke with customer service and …
Last year, I refinanced my NewRez loan into a loan with a lower interest rate. Somehow in the mix, one of my insurance payments (escrowed) was not paid. The customer service rep patiently listened to my details, researched the issue and after I provided the documentation to her, she paid the policy. Friendly, helpful, efficient!
I attempted to increase my monthly draft of the principal only payment portion of our mortgage payment prior to the scheduled draft date. The system would not allow me to increase that portion without forcing full payment even though my …
Overall good service! I found them to be helpful and assisting when contacted by phone. An area of improvement would be to make sure that the workers can assist uncommon questions and if they can’t, seek help or provide a contact with deeper knowledge to assist. That would be 5/5 stars. Thanks.
The person was helpful in straightening out the problem when I contacted them. I am a little disappointed that they didn’t pay the home owner’s insurance on time even though they collected escrow for it. …
Great Professional People to work with, they are very polite, caring, answer all questions, they make it easy, they work together to get things done in a timely manner
Crooks! They failed to pay my insurance causing a cancellation and had a bunch of excuses as of what may have happened. Now I’m forced to find new insurance at a sky rocketing value
Everyone who worked with me on this loan was very well trained in each part that the do ….
easy to communicate with everyone and always answered my questions … Awesome Experience!
Refi was so easy even I could do it with ease. Great, prompt and went just as I needed.
Thanks much. Life is good dept free.
The person I spoke to over the phone was very helpful and sent me the correct statement so I could submit my final payment and close out my loan.
Communication was easy. The process was straightforward. Closing was quick and painless. Second loan with this company.
representative was able to locate my issue and agreed that you made a mistake by adding an escrow to my account, and fix the problem in your system within a week
Even though my issue was not resolved, the customer service was still excellent and they did a very good job at explaining why they were not able to resolve my issue.
Thank you Ian everything worked out great , I just sent the check off for the camper and deposited the other check and I want to say thank you and you did an awesome job and made it so easy I never expected it to be so fast and easy and helpful and helpful thank you Ian
Ryan Magnus was extremely helpful to me with my refinance!! From our 1st conversation to our last, and e:mails, his expertise never faltered!! He is an asset to NewRez!!
I’ve never had a problem when calling. Very helpful I always ask to many questions, when the answers are right in front of me. Willing to go over any questions I have.
Would give zero stars if possible. Worst company to work with. Over a year to process a partial release for eminent domain. Just a call center with no employees working. I will never use this company again. I would not recommend this lender to anyone.
Customer service was once horrible but it seems recently it is very good. The last several times I’ve called knowledgeable, polite, friendly, people have professionally answered every question I asked. Good job!
I would give them 0 stars if I could. I had an insurance claim they gave me the run around for so long that I had to take out a loan. Now that the work is done I have to wait longer to get the insurance money. Stay far away from them. Run away from this company.
From the initial conversation, through the completion of the lengthy process, Andrew was very skillful and helpful in my refinance process. I highly recommend him to assist others in their mortgage process.
I was very happy with my refinance. Once everything was in place, my closing and funding were done very quickly. I certainly would recommend NewRez.
Tony and Nancy are why I stayed with NewRez. They were very informative, proactive and accommodating throughout the entire process. Our notary Valencia was also phenomenal. 5 star service was provided by this customer centric team!!!! Thank you 😀 …
Worst company ever!!!! Customer service people are rude, give conflicting information, and have yet to resolve my list of issues. We have never worked with such a terrible mortgage company. I wish I could switch to another mortgage company.
Refinancing with Newrez was practically effortless from start to finish. Grailen Archie was a pleasure to work with, as well other team members. Good customer service!
Newrez has some wonderful people to do business with. Donnamarie Gresko was very helpful and informative. Also, Christopher Dubreuil was very helpful and informative. He was polite and kept me updated on any changes.
I called to verify if my statement for October was correct because it stated that I did not have to make a payment for October. I was informed that I made an extra payment at some point so my next payment is due November 1st.
Our exeriance with Sean Waller, Loan Officer at NewRez was great. He was polite and very helpful in getting our refinance completed in a short amount of time.
great experience Kevin Dixon was very helpful, patient and informative all through the process. I highly recommend Kevin for all your refinancing needs. Thanks again Kevin
Process was fairly easy to refi online. Good communication back and forth, professional and timely.
The process was smooth and painless. I was kept informed on every step of the way and Newrez was able to make the loan happen when no when else could. Thank you Newrez!!!
Hi, we have done 2 refinanaces over the years with Jason Dartt – he has always been personable and friendly but very knowledgeable and professional – we will continue to stay with New Rez because of Jason and look forward to working with …
My experience with Newrez was great! They made the entire process of buying my new house go very smooth. Would highly recommend!
DO NOT DO BUSINESS WITH NEW REZ…they don’t care about you! Ive been with New Rez over a year now and nothing but issues. I have spoken with several supervisors that claim they will assist me and nothing but empty promises. AGAIN don’t do any business with NEW REZ.
I was able to refinance my rate through the same company. The previous loan was paid but they still haven’t updated my credit report 6 months later. I disputed through credit karma and even called my mortgage company and still no update.
Kevin was extremely supportive and helpful through the whole loan process. When additional items or information was needed Kevin was lending a hand to help gather the information. Very professional and first class service!
Absolutely thoroughly impressed with the representative who went to great lengths with tremendous patience to solve my issue with your website. Bravo! and Huzzah!!
worst customer service ever. Stay far away. Mortgage was sold to this NewRez- would not recommend them
Staying with Newrez for our second mortgage was the right decision for us. Justin and his team went above and beyond to help us close, never once showing any signs of frustration with the difficult situation we were in along the way. They truly are here to help and I couldn’t be happier with our decision.
Carl worked very hard for us and went above and beyond. It took a while but he never quit! We appreciate his efforts so much! He was a valuable resource to have on our side and we are beyond grateful for his help. Thank you Carl!!
I was skeptical about using Newrez for my cash-out refinance but I am so glad I selected them over four other companies. Jason Burke was my loan officer and he was phenomenal and knowledgeable. He answered all my questions in a timely …
My wife and I would like to thank you for your prompt and professional guidance through our initial loan process. Your experience guided us through this process with such ease. We would like to thank you so much.
Christopher & Diane McCoy
New Rez has been our mortgage company for many year, we recently did a cash out refi on our home to better position us in the future for retirement. They were very easy to work with.
STAY AWAY. I bought my first home in February 2022. My mortgage was sold to NewRez and from literally day one they have been nothing but terrible. My account information is wrong and I can’t access my account online. I have called multiple …
Servicing of our mortgage was transferred to Newrez shortly after we financed. Despite our request not to have our information shared and not to be marketed to, Newrez spared no time in doing both. …
Worst mortgage company out there. Customer service just hangs up on you. No management to help with issue. Charging wrong checking account that closed then charging me fees when their information isn’t right. I called 3 times with correct …
The process took a little longer than expected, but Vince made sure l knew what was going on every step of the way. He was very professional and honest, and I appreciated that. I’ll definitely be doing business with him in the future.
This company is good when you finally get someone to answer. Almost everyone who picks up the phone is very helpful, it’s just a long wait to get someone to answer..
Mr. Stout kept me abreast of every facet of the re-finance process. I was always informed and clearly understood what was taking place during each phase. He was an excellent Loan Officer. Highly recommend him.
I paid off my loan and cannot get them to send me the overage of payment of my escrow of over 2 thousand dollars. They keep telling me they will send it, and it never shows up. I call and get the same run around every week. I would never …
This company is a joke !! They bought my mortgage in the middle of a clam and don’t know any thing that’s going on wants us to do all the work adjuster finding the repairs that are already done ? It’s a rebuild they got the money’s but …
I called to confirm that my mortgage was paid and Rep was able to check and confirm that my first installment for this month was received
I was concerned that my August bill had not yet arrived. Your representative checked my records and assured me it had been mailed and even gave me the address to which send my already written check. She also gave me the address to which I …
i cannot login to my account, a young girl tried to help but could not. The IT dept has not gotten back to me to resolve and it has been about 1 week. Poor service.
The worst customer service I’ve received in a long time! This company will take advantage of you . There are other morgage companies, this one is not worth the headaches.
Agent was very easy to understand, showed knowledge of the subject. Was courteous, promptly answer questions with easily understandable terms.
Predatory and disgusting company. Makes it impossible to pay extra payments, make you jump through all kinds of hoops to do bi weekly instead of monthly payments. This company is nothing but a loan shark. They will bleed you and do everything they can to prevent you from getting ahead.
Am unauthorized use of my card was discovered and we were able to retire that card and get a new one. Very efficient process.
Susannah Ruby at New Rez was wonderful to work with. She was responsive to my questions and communications and went above and beyond to make my dream of a vacation home a reality. I highly recommend Ms. Ruby and New Rez.
The employee who answered my questions over the phone was very helpful she told me how the property taxes were handled for Texas and what the expected timing would be.
I did consider refinancing, but after talking to one of your agents my calls were not returned. Eventually I stopped contacting your office.
Had to schedule my first mortgage payment, was nervous because things were still in the midst of transferring, but the customer agent on the call was able to easily help me.
I would leave no stars if possible. I have had nothing but extreme difficulty being able to make payments through their website after multiple instances of taking money then returning it and marking it as a missed payment
horrible customer service, been trying for 4 months to straighten out payment problems with their website,
hours waiting on the phone then people who speak lousy english can not help.
gonna default on the mortgage maybe ill get a callback then, absolutley horrible.
Ryan Magnus, was very professional and courteous. Working with Ryan was a very easy and stress free refinance! I strongly recommend him!
These people were very helpful and was there when I needed a question answered helped me through the computer work on this refinance. Sergio was very professional and had a very kind voice that made me feel at ease with all this
Jennifer and ALEC were responsive, easy to work with and very fast and efficient. Thank you! You made the process an easy one.
The extended experience was good. Unfortunately, It was my third conversation for the same issue. I finally received sound advice and was able to resolve the issue this time.
Great company to work with. No hiccups the entire time they serviced my mortgage. Their online access is very easy to use to manage one’s account.
Doing business with New Rez was easy, and working with Stacie Tomasello made it very pleasant. She was helpful and informative all along the way. Great customer service.
I have been locked out of my online account for 1 month now they have been sending password reset links that have not worked they are unable to fix my account and all they do is submit IT tickets and all IT does is do the same thing and …
My home loan was transferred to this company. Their website works only about half the time. I would think that a loan company would make paying on your loan simple and pain free, but it is the opposite. Absolute joke and waste of time.
I am very pleased with the service I received from NewRez staff. Our agent John McCann went above and beyond to help us with our refi loan he kept us informed every step of the way. Our processor Jennifer Santaniello treated us very …
New Rez handled my recent refinancing very well. The only reason I don’t give you 5 stars is I am still unable to log into my online account (or create a new one) despite repeated calls to customer service. This has been the case since the closing.
Customer service is less than helpful, offering little to no support. I had my mortgage transferred to this company with no heads up and cannot seem to set up a payment.
Due to a change in my insurance carrier for the house, I had to reach out to NewRez to get support with the invoices and the billing. The person I spoke to was great. She was patient, attentive, and informative and offered some great pointers!!
Do not obtain a mortgage with these people! After paying my home insurance upfront for a year Newrez sent them another check then had my insurance company to reimburse me so they (Newrez) can run it through escrow and charge me 25% interest on that money. DO NOT TRUST THIS COMPANY!!! Run
Can’t say I’m very happy with this company as so far they have been very unprofessional as a mortgage company. They bought out my mortgage. The website they give you to login doesn’t have a customer service phone number anywhere on it so …
We don’t like dealing with a third party, Shellpoint They are a debt collectin agency which has a negative conotation. We find the system combursome and difficuilt to nagagate with issues, such as Hurricane Ian. Last year we our roof was …
Too bad there are zero stars. What a joke. I have successfully submitted payments on line in the past but the last two months web site errors out when trying to submit payment. Called customer service, they told me to change my password. …
Newrez was great to work with on refinancing my home so that I could payoff my high interest credit card debt. The process was smooth and easy thanks to Eric Spring and David Stewart. I highly recommend Newrez, Eric Spring, and David Stewart for any home financing needs.
Had a bit of confusion with the transfer to the LLC. Your letter stated that I didn’t need to do anything, the change would be automatically adjusted. My bank was refunded my payment because the info wasn’t correct. A few phone calls and problem solved, but annoying that I had to take the time.
We have nothing but positve experienced with NewRez. Very professional and carried the whole loan processed with speed and precision, we were able to closed our loan in less than 30 days…simply amazing, paid my credit card debts and a …
This company will mess up your credit. I have a flawless payment history, 5 years not one missed or late payment. New Rez switched their payment service set up and negatively reported on my credit. They also waisted 3 months of my time on a refinance, they just kept switching the terms up. DO NOT DEAL WITH THIS COMPANY . BEWARE
Terrible service. They will add homeowners insurance at the cost of $1000 more per year, even thou you have had the same insurance on it for 2 years. Called to get it fixed they said no problem we have it fixed. Guess what not fixed just got a cancelation notice
I was trying to make an escrow shortage payment but instead created a 2nd mortgage payment plus the shortage. I called customer service immediately and the client support was able to easily and quickly help me suspend the normal November payment.
Jeff my loan agent and Maggie my processor made my home purchase experience east and stress free. They kept me up to date on each step of the process.
I am a homeowner with a mortgage loan that is serviced through Newrez. I have been trying to get them to remove the PMI from my loan for the better part of a year with no success. I initiated the process back in January of 2022 at their …
Caliber home loans transferred my mortgage to them 3 months ago suddenly and they are THE WORST! I’m honestly trying to figure out if they area legitimate MORTGAGE COMPANY! First of all they take forever to respond to emails, I’m taking …
This is the worst mortgage company I have ever dealt with. I was with Caliber Home Loans but Newrez bought them and everything went down south.
This company does not allow you to make more than one payment through their app …
Newrez is quick to take my payment, but slow to report my performance to the credit companies. I don’t like that small part, but outside of that I haven’t experienced any major problems. Additionally, my Escrow keeps climbing, but hopefully that will be resolved this year.
From the beginning, Ms. Stacie Tomasello was exceptional in all her dealings with me. From explaining, to processing, to returning phone calls and emails. She made the process much easier and easy to understand. She was pleasant and very …
Damon Hild! I can’t say enough great things about him! He made what I thought was going to be a stressful ordeal seem so simple on my end. He was very thorough and genuinely friendly. Hard to find these days. Everyone that worked on my …
Newrez took my escrow $$ every month and yet failed to pay my property tax for over 1 year. Then they tried to make me pay for the delinquent fees and legal fees for their mistake. Till this day newrez has not notified me of anything. worst …
we had some damage done to our house and we have been waiting FOREVER for newrez to get our check back to us (for some reason insurance makes it out to us and the mortgage company) they keep telling us it’s still in request status. I’m glad …
This company is the worst…stay away. After Hurricane Ian we received an emergency $5000.00 check to get our drywall removed because of mold…it was co addressed to them. They refuse to send it back to us without a contractor estimates. …
I have been unhappy with dealing with my account for several weeks. I asked to escalate my issue to a supervisor on the 5th call to find a solution. The supervisor I spoke to was able to make the necessary changes and settle the issues that had been forming over the past few months in just a single 30 minute phone call.
My mortgage loan got bought over by them , okay cool no big deal. So I take the steps to pay my mortgage a week before it was due (1st) I summited the payment and I guess my account number was wrong yet I still got a confirmation number …
their customer service is abysmal. my repeated request for disability accommodation was ignored. our broker was rude, demanding and adversarial through the whole process. do you self a favor and seek out better, more competent, customer service oriented financial services.
Sergio Navarette is an exceptional loan officer. He was patient and very thorough with explaining the process. He was with me through every step. He made me feel like he was vested in helping me with my refinance. Thank you Sergio for all your help!
They didn’t pay our homeowners insurance from our escrow account on time and we were hours away from our POLICY LAPSING! They needed 10 days to pay it once notified…you have our money! We had to use our savings to correct your ONLY …
Refinanced in May of 21 because I was in an arm loan everything approved. Was up front that I was getting double knee replacements would be out of work 3 months no problem. So May June July nothing was settled went back to work in August I …
I have an insurance check where damages to the condo are about 1% of the value of the property. The building will not have electricity for a few more months and the check may be expired by then. I have paid down the principal loan since …
I would give ZERO stars if possible. Stay away from this company. This is the worst mortgage company I’ve ever dealt with. Our loan was sold to them after we refinanced a few years ago. The first year our flood insurance was never paid even …
My mortgage company just merged with Newrez. Called them because the loan was not showing a recent payment and only under my spouse’s name. Customer service starts their chats out like a debt collection agency not a friendly home loan …
If I could give zero stars I would! I have been contacting Newrez c/o PHH Mortgage since July regarding my escrow account. I have spoken to 3 different representatives and then I never receive the information I am told will be sent to me. …
Stay away from NewRez!!! We have been trying to refinance for the last 3 months! You have to tell the same people the same information constantly, there’s no communication, no one answers their phone. Closing was cancelled 2 hours before …
I had the opportunity to speak with Newrez customer service representatives on a few occasions & my last interaction was by far the best. I wish I had written down her name, but she was extremely courteous and helpful
I could tell my happiness was important to her such a refreshing change.
This company has caused me and my husband nothing but stress and heartache. They have the most unethical business practices. They are non-responsive and problematic when I tried to work with them. When attempting to refinance they refused …
My bank accounts had been compromised and as I was preparing for hip replacement surgery I tried to think of accounts that needed to be updated with new acct #’s. I totally forgot about my mortgage. I called when I recd an email from New …
Scott Warren took amazing care of my wife and I during the purchase of our new home. He was there every step of the way and provided outstanding customer service. I will be recommending Scott to all my family and friends.
I really enjoyed working with Chris on my refinance. Chris listen to my every concern and made sure I knew what was going on every step of the way. Any time I contacted Chris he was always available to assist me right away. I will always want Chris to assist me in the future if I ever refinance again. Thanks! Chris
Blake was very attentive. from our first contact i felt comfortable sharing confidential financial information with him. he responded in the evening and over the weekend when i had questions. we actually had preliminary approval in 4 1/2 days.
I would like to commend Jason and his coworkers for a job well done. Jason, Corey and their team treated me extremely courteous and were very knowledgeable about the refinancing process which resulted in a expedited and smooth refinance. Thank you very much guys.
I very much appreciate the service I’ve received from Newrez/shellpoint. There was a double charge for a mortgage payment which they immediately fixed and refunded the fees associated with my account. So thank you. Also the reps that helped me were kind and amazing.
I’m sharing my experience with NewRez
Mr. Justin McManus consummate professional. He was patient through the entire process, explaining terms and procedures, moving the loan application along quite …
They like to transfer you from person to person until the connection is lost. I’ve been trying to fix my loan for the last 4 months and I can’t make any headway. They do have good customer service skills but lack the knowledge to use them appropriately.
NewRez acquired my Caliber loan. Account was set up. Now, I go to look at my loan info..nothing, and the site will not recognize my info for loan retrieval or find my loan. Customer service informed I had not set up my account, which I did …
We were very blessed to have the opportunity to work with NewRez on the financing of our new home purchase. They worked tirelessly for months to push what should have been an easy loan, but turned out to be a difficult one, to the finish …
Our mortgage company was bought out by Newrez in November of 2022. I loved my previous company from the easiness of payments to speaking ti them on the phone. We were making our payments like usual and Newrez decide not to contact us until …
Horrible customer service.
The customer service representative couldnt answer questions on the process of …
Absolutely horrible customer service and complete incompetence. We switched our insurance company and they failed to pay. Now my partner and I have been on the phone 24/7 trying to resolve before our insurance gets cancelled. They just keep …
This is a very good mortgage company to hurry up and get away from. We tried to get a home equity loan and it was a Dev man then a Pat then a Ken that went nowhere. They asked us everything under the sun. Pure running around for a simple loan. We eventually just got disgusted with these people. Good riddance.
We have had New Rez as our mortgage company for several years. No issues at all. Recently refinanced and they made it easy and fast. Stephen walked us through the entire process and answered any questions we had in a timely manner.
Very pleased. All questions were answered thoroughly and with no hesitation. Mr. Van Iden returned my calls even after hours! I’ve refinanced in the past but my husband would the reins. This time he was not around, but I felt comfortable with all decisions due to the step by step process. Thanks again!
I have my mortgage with Newrez & I do my payments on time without delay – but then I reached out to them for a incorrect payment twice they have done to home insurance who is my current insurance. While I reach out customer support, they …
Stay away from this mess of a mortgage company.Less than a year ago they didn’t pay my flood insurance.I found out by calling my agent to bundle my homeowners with flood.Then my agent had to redo my policy which raised my premium.They had a …
I never in a million years thought I would bother to review a mortgage company but Newrez really is great. Their website is super easy to navigate, customer service is fast and helpful, and they send you important and helpful information …
The very worst. They paid property taxes, despite the fact I had no escrow, saying they did it because my payment was delinquent. I submitted proof that this was incorrect in the form of a cancelled check and tax statement. I was told that …
The woman who answered the phone took me by surprise! She provided me the best customer service responses I have experienced in years. She was very articulate, confident in what she was sharing in terms of question I had, she is great! 100% satisfied with the information provided.
I Delores C Wright had the most positive experience with customer service agent on Tuesday, November 1 or 2. It was so exciting to listen to the explanation as to how I could handle the principle of my account and recasting. That …
Justin Wall was amazing as he made my whole loan application process so easy that I Actually refrained from going with my bank Chase J.P. Morgan and a friend that was in the mortgage business to stay with New Rez again for my mortgage …
NewRez has been the best Company I’ve ever had concerning a mortgage.. When you contact them concerning any poss. Issue or problem that isn’t even their fault they speedily work with you.. They’re always courteous… I recommend them highly.
Made a mortgage payment online and even got the confirmation screen (I even have a screen shot of it). 3 Months later I received a letter that I missed a payment. Every bill that came between then didn’t show I owed anything past due. I …
I gave this 5 star rating because of the 2 ladies that I talked with today and only if what I was told turns out to be correct. I have been having an ongoing conversation with several of your agents both male and female and other than the 2 …
This company doesn’t have not even the slightest clue on what customer service means. Today November 14,2022 I waited exactly 50 minutes to speak to a representative who advise me in less than a minute she couldn’t assist me. A very simple …
My experience with New Rez was great. They were very punctual and responsive to any questions that I had. Also my loan officer Paul B. Kept me well informed about what was happening next. Very pleasant and easy experience. Thank you all involved. Best regards, Brian R.
This is the first mortgage I’ve gotten that hasn’t been passed around and sold over and over. I’ve gotta say, it’s been really nice to not have to set up a new online account with a new lender every year and I hope Newrez hangs on to my …
Our mortgage was set up for bi-weekly payments. In November we paid our mortgage in full and there was an additional payment that was never applied. They owed us the $514.00. We received a refund in the amount of $250.04. I tried to …