These other posts are by idiots! ! ! ! I have been with this company for YEARS NOW and never an issue or a problem! Professional and friendly service all these years!
just signed up for PAPERLESS billing and got a notice in the mail that says, “THIS IS A NOTICE OF ELECTRONIC WITHDRAWAL – THIS IS NOT A BILL” and it’s printed…on PAPER!!!!!!! LMMFBO!!!! perfect.
Was involved in a hit and run. My insurance company told me other vehicle was insured by NJM. I tried calling NJM to report claim, and they want nothing to do with it.
Would not deal with these slow and semi unprofessional people not worth the time they’re Ok but deals with shady auto sales to fraud people…waiting on a check in the mail, why don’t you just have carrier philly pigeons
Your workplace has to be a member in order to apply for insurance. If your place of employment does not participate ask your HR department if they can apply to see if they can become members so that you can participate in the insurance program.
Was without my car for over three weeks due to them saying that I needed to sign a form that I already had. Also took forever to send approval for a form because they couldn’t figure out which department to send it to.
Company does not use e-mail. You have to wonder what other things they don’t do. I tried to get a quote for auto & home but was bounced around so I just gave up. What a difficult company to deal with.
Excellent service. Very Beautiful women Old and young. The ladies in customers service are great. I love them. Great Staff. Great overall experience. Unlike some places. I rate them at 100 percent satisfactory
Always room for improvement. One thing I wish they had is payment history. That bugs me the most that I can’t see when a payment was made or posted. I really hope they can update their site to fix that problem.
My own experience was we had home Insurance for many years then had a house fire and they were terrible and fought to get any benefit, but that was a few years ago but now state farm has way better service and prices SoGood by njm their …
I just want to say this company has extremely bad values and ethics. They will try to blame anyone else beside the client they represent even when it’s completely their fault. Super disappointed in this company.
Their rates are ok but service sucks. Roadside assistance to jump start a car took them 2 hours to come, all the while messaging me that the guy is 10 min away. Keep those expectations when you go with this company.
“No jingles or mascots”? I think not. The mascot is a man singing about how there is no jingles or mascots. Thats the jingle and a mascot. This company is based in lies and should be taken to court for false advertising.
the best auto insurance company – most comprehensive plans , most courteous staff for underwriting, claims and customer service, speedy claims handling and best in price value. THANKS NJM
I have been with NJM for 30 years! Outstanding service and rates. I’ve only used roadside assistance once and had no issue. About 30 min wait. (Sussex county)
One of their members hit my car in front of my house where it was parked (no one was in it)…. it’s been almost a week and i have not heard a single word from the individual who is supposed to handle the claim (mrs. Ferrari). Also just as …
This company is a scam,I been paying years for full coverage and when I got accident and car got total ajaster Wilson Vincent promised me payment and he’s a lier, this company is a scam ,I don’t recommend this scam company
Absolutely love New Jersey manufacturers they are one of the best insurances to have if you work for a company that offers this insurance to you please get on it they’ve saved me so much money and I’ve compared them to other insurance …
Your gimmick is those unskippable commercials about how you don’t have gimmicks. Your jingle is that jingle about how you don’t have jingles. Knock it off with the cringey see through ads.
If I could rate this insurance company less than Zero I would.. The worst insurance company I’ve ever had in my 50 years of living. I don’t even know where to begin with them there is nothing good I can say about this company… I would …
I have had their Auto Insurance for years and never had an issue. Many people do not realize they will not take anyone. I am lucky because the rates are average for New Jersey and I get a dividend check at the end of the year.
i have been with njm for 22 yers with out no accident or get any ticket there price much higher than Allstate why the don’t give reward for a good driver?
now i want to drop them and save more money on Allstate. insurance company.
Horrible. I was driving to New York City and my car stopped near the exit of Holland Tunnel around 11:30. I called for someone to jump start my car. I got a text saying someone would be there at 1:40 AM. So we waited. He comes in and says …
The worst insurance company that I have ever seen. Stay away. They are good on stealing your money but they are unproffesional and rude when it comes to pay your damage.
They don’t return phone calls when they do there rude Tara bass is by far the worst claim adjuster don’t use them for car car insurance they mystery put incidents on your on your file
They are imposing higher rates base on their territory rating system which is completely off base they are rating people as the same territory if you live in City of Trenton 08609 area and the 08618 Ewing is rated as the same territory …
I’ve been a NJM policy holder over 30 years. Have never had a problem with policy service, accident claims or any of their personnel. I would not hesitate to recommend NJM to anyone who would ask.
Spoke with CSR rep Beverly her attitude is very nonchalant. I called with a question, and her response was OKAY. With silence. Is that how you answer a question with a okay, can I speak to someone else. I have zero tolerance for certain …
Statewide Insurance Company with very good service. Actively involved in regional community affairs and outreach. Offices in North, Central and South Jersey. Offering some services outside of NJ. Main office in West Trenton is on a well maintained campus.
I have been a customer for 10 plus years. never had had a problem and then I had an accident on 3/5/2015 in which I was hit on the rear while in a full stop on the shoulder because of snow. Claim examiner lied that it would go into …
Service sucked. I know it’s insurance we are talking about, but they could not even try to act like they weren’t screwing me. I had Antoine L. take a look at the damage. This moron actually had more details on a minor door ding than on the …
Had insurance with them for years. They changed things in 2015. I was notified that they raised my premium $260 because my car (that is owned by me and insured by them) was once sold at auction. Used to be the best insurance in the state. Horrible now.
Absolutely not happy with njm. I have both commercial and private vehicles over 6 insured. I was hit in a parking lot by another vehicle . Surgeries and treatment is always denied,denied. Have to appeal over and over. Rates are ok, but …
I applied for a tentants insurance at NJM because I’ve heard so many good things about this company. However, after 3 months(!) of sending letters back and forth, they informed me that they can’t insure the property because the building is …
I am very unsatisfied with the service. One month ago i been in an car accident, is not my fault, i am hurt of my back, i am in medical suspension, i am not working and is suposed that NJM would pay some money for de PIP coverage, i dont …
I have NJM for about 9 years,never any ticket or claim. Prices are not bad like some people say. I do receive reimbursement fron dividents once in a while. So, I don’t complaint. They are tough yed, I can’t even add my fiancé only because …
Was involved in a car accident in January of this year , the two representatives I dealt with , Ann Marie Taft and Kimberly Jenkins were extremely helpful and very professional in such a trying time. My interactions with Miss Jenkins during …
My car was hit in a parking lot by someone insured with NJM, and the experience I have had trying to get my claim paid was horrendous. Employees I spoke to over the phone were rude and unhelpful to me. Two different pieces of mail …
I’m not really happy with njm at this current time. I have been with this company maybe 13 years. I now have been waiting for a month for njm to finish my claim. I am trying to get the damaged fixed to my house so I can get back in there. It seems that noone cares at this company. They are dragging there feet.
I have had NJM since I was 17 years old (under my dad’s policy) and I’m in my 60’s now. I have never ever had a problem with them …. and would never even consider another company for my car and home insurance needs.
Just got NJM marketing in the mail so decided to checkout the reviews. Most of the bad reviews are regarding their customer service. Unless the company decides to improve on this, I think I’ll stick with my current carrier. Nothing worse than bad customer service.
After dealing with very rude, non empathetic staff with my State Farm agent. Speaking with Dani was a blessing. She calmly helped me through the process of signing up and I immediately cancelled my policy with State Farm. Thank you!
My girlfriend has NJM for her car insurance so now we are using them for homeowners insurance on the house we just bought. I was delighted to find out not only do I not qualify for NJM car insurance until I have lived in this residence for …
I had a breakdown at NJ 78. Requested for a tow truck at around 1 am .Tow truck arrived around 7 :15 am. It was freezing inside the vehicle. No consideration, very unprofessional service, total disregard of people in distress !
We have been with NJM with over 20 years for both home and auto insurance. I got the first ticket in 20 years, with NO points. They still raised my premium. I am looking for another insurance company now.
For the PA auto insurance service, NJM is really awful. They are not only unprofessional but also easily make lots of mistakes. During my application they sent me the wrong documents twice. In the early April I started my PA homeowner …
Changed our auto and homeowners to NJM last year and saved over $500 a year. We also have received dividend checks in the mail. Never had that before. They are also easy to reach by phone. Glad we switched.
We have our cars and homeowners through NJM. I was in a very bad accident in 2014 and totaled my brand new Cadillac. NJM was solicitous, communicating with me throughout the steps of the claim and adjudication process. The process was …
What a disgraceful turn of events with this company! I have been a customer of NJM for 18 years. But things have changed in how the executives are running the company. This year NJM has hired an outside firm (Lexis Nexis) to run credit …
I’ve applied for their insurance. My experience told me that this company made every effort to protect themselves but not customers. In the last minute, I decided to keep my current car insurance and gave up NJM. …
As a long-time NJM employee (22+ years), providing top-notch service is something I’m used to doing every day. However on Sunday 11/11/18, I found myself on the other side of that service. My car battery died that morning, and I called …
I’ve had NJM for at least 20+ years, when I got remarried my husband and I combined our auto policy. We also have NJM for our homeowners. We’ve had no issues and NJM has been there for us any time we needed them. Our auto rates are not …
Their new payment policy is if you are 2 days late they start the process of canceling your policy! I have been a customer for 25 years and will defiantly be changing companies because of this policy!
NJ Manufacturer’s Home Insurance Company has been a nightmare to deal with. They claimed my Mortgage Company didn’t pay my home owners insurance. After countless phone calls and proof from my Mortgage Company, they insisted my insurance was not paid. They were incompetent, rude and dense. These people have no people skills! Stay away!
I have never had a worse experience in my life with car insurance than dealing with these people. Customer service is terrible. They don’t even bother to call you when they have an issue and just assume snail mail is good enough. I will never use this company again nor recommend anyone else to.
They want you to think they do not have a jingle. But they do have a subliminal “We are the tippy-top for top insurance” repeatedly playing on their commercial
I placed a claim because one of NJM’s drivers hit me on my motorcycle in a parking lot. Keep in mind that was my only form of transportation. I contacted NJM and heard nothing back from the adjuster assigned to the case for over a week. …
Totally agree with Nicole’s review below. NJM is wonderful at taking your money but once you get into an accident you’ll have the worst experience ever !!!! They are slow and don’t have any care for your situation. They also cancelled my …
This company is by far the worst. My car was recently hit by one of its insurers and yet I keep getting the run around on getting my car fixed.Ive called and left messages and the claim has not moved. Ive been sent an incident report for …
NJ Manufacturers is THE BEST INSURANCE COMPANY IN THE UNIVERSE!!!!!! HANDS DOWN! They’re Loyal, Professional and have always been COURTEOUS! I have had a few claims in the past, Always paid!!!!! There is a consequence when any insurance …
I have been a policy holder for several years and now have added another auto and home to both my auto and home owners insurances. The customer representative was knowledgeable, informative and the transition was a smooth one. I qualified …
Please do not use NJM. This company is the worst insurance company I’ve had to deal within the last 30 years. They change the statement to avoid paying for the car damage. Insurance company like NJM should not operate and exist at all.
First of all they have the worst customer service ever and Vladeen Charles is the rudest representative I ever dealt with so far. I would call them a bunch of times and leave messages and they would never get back to me. Sadly I had …
I have to say as a user of Allstate for many decades, NJM is far superior in their rates, customer service and claims. I am so thankful I took a chance and switched. I could not be happier. 6 stars 🌟if I could xd …
I’ve had NJM for about 4 1/2 years now. I have had nothing but issues. 3 years ago I was notified I was being dropped because my brother couldn’t have NJM because of so many tickets. I told them I didn’t live with him so I got to keep it …
If you have to go through NJMI to have your car repaired, good luck!!! I was rear ended by a driver and i’m going through there insurance to get my car repaired. They sent an agent out to asses the damages and they chose to only fix some of …
I have been with New Jersey Manufacturers for 30 years there has never been any issue at all the rate you’re wonderful you can always speak to a representative you could not ask for any more in a insurance companyThe associate I just spoke …
I have had NJM car and home insurance whenever I’ve lived in NJ over the past 30 years, and have always had exemplary service from them, from roadside assistance through to claims. The last time we checked their car rates were better than USAA, which is saying something! I recommend them without hesitation.
Shady and unethical company that dragged my auto claim out for 3 months. They refused to ever come and inspect my vehicle in person, completely ignored the evidence I submitted, and their final report contained several errors. Really bad …
Today marks my first day as a New Jersey Manufacturers customer and I could not be more excited. I have heard rave reviews for years from family and friends about the coverage, dividend, and support NJM offers juxtaposed the competition. …
Their customer service is the best – they always address my questions to my satisfaction, and often mention things that are helpful, or save me money, or both. Did I mention that they are polite, professional and helpful? They’re doing “customer service” right, and have for many years.
I had NJM auto insurance for over 30 years, and their homeowners for approx. 20 years. The only claims I filed in ALL those years were a few minor accidents involving deer and small claim involving stove fire. I did notice their rates going …
I have been with NJM for about 15 years and they were great until I needed them. I got into an accident this summer my first in 18 years and they raised my insurance almost $600 a year. The damage to my car was $1500 and the person I hit …
I have been a loyal NJM customer for over 7 years but I will be switching after this year. In July 2017 I was in an accident that was not my fault. 8 months later, I have not been reimbursed my money and no one at NJM has answers and no one …
This Insurance Company is a great company and boon for the people in New Jersey. Great rates and customer service. No hidden charges. As a policyholder I enjoy having interaction with them whether it is making changes in the policy or …
It’s really rare for me to leave ratings and reviews on any company. But when something goes wrong I believe this is the best method to get the attention of the company. This review is not going towards NJM Insurance Coverage for my …
We have been through multiple cars over probably 35 years and 20 years of homeowners insurance with NJ Manufacturers. They are tried and true. I have never once been tempted to try another company. When a tree landed on our house during …
I have had multiple issues with my claim and I’ve spoken to many people about it. The appraisal company they use is god awful and messed up my whole appraisal and when I complained about it nobody did anything. Will not be staying with NJM, what a nightmare.
Filled a claim on my homeowners insurance for broken sewage pipe that caused much damage. They didn’t want to cover hardly anything and the length of the process to get a check is taking forever. I will definitely be switching companies after this debacle is over and would highly recommend others to do the same.
Have had NJM for almost 30 years for my autos and homes. The rates for great coverages can’t be beat. If you want minimal insurance you might do better elsewhere, but your putting yourself at risk. I have had claims on both auto and my home …
Customer service is horrible i was in an accident and provided all the information i had including officer witnessing the person who hit me statement that he was at fault and the insurance wont request the incident number as i have called …
If I could give zero stars I would! This insurance company has been terrible! They will not work with you by any means. The agents are not knowledgeable at all and can not explain anything when you have questions. They are cheap for a …
The auto rates are highly competitive and with defensive driving course on line ( $12) you can save even more. They have so far provided dividends every year & you are entitled for that after one year with NJM
I strongly recommend NJM for both auto and home insurance.
I have been with NJM for many years now. Great rates and customer service. They always take the time to answer my questions and address any concerns. It’s always nice receiving their dividends at the end of the year. It always comes on time for the holidays shopping 🛍. Highly recommended! …
Been member for twenty years. Since management change last few years, service has been worst ever. Break down on road leads to unresponsive automated system where finding help is difficult. Story short, after paying claim free premiums for …
I have NJM car Insurance. This was the best decisionI have made in a long time. I have uninsured, insured & full tort. Geico wanted $900 for this same service. I pay way less. I do not want to quote my price. Everyone price is going to be …
My NJM rep , Deana, helped me get new insurance and go over all of my existing policies. Professional, easy to understand, and so helpful.
When you talk to someone who actually is good at their job and happy to do their job, I feel obligated to a write a good review. Thank you Deana.
I recently got into a car accident and have had nothing but help from this company! They are very responsive, professional and care about their customers! 10/10 recommend if you need any type of insurance. Their coverage is amazing! I’m so glad I switched over to them when I got my new car
I was hit from the front by one of their insured drivers still have no status & the claim rep keeps telling me I’m at fault without any evidence when I had a witness that saw everything that happened. He is very rude and talks with high …
I was hit from the side by one of their insured drivers on 5/1/21 it’s now 8/3/21 and still have no update & the claim rep keeps telling me “it’s still being investigated” with a nasty attitude. I never had to wait months for an insurance …
I absolutely hate your commercials. you use a jingle to say you don’t use jingles. the song is incredibly annoying. you use a mascot to say you don’t use mascots. how could anyone trust you? you lost all credibility
In the past NJM was coveted as the best insurance you could get. I had to marry into it to get it! As an Njm client for over 20 years, I was always bothered by the antiquated payment system. While all my other payments moved to online, I …
I always heard amazing things about NJM but it was only open to certain people. We’ll come to find out they opened it to to everyone. They gave me a quote for my new car $1,000 a year higher then GEICO, All State and progressive. Want a …
I recently had to file a claim against with NJM (due to their customer backing up into me at a stop sign). I reported the accident the same night it happened (6/7/21). I dropped my car off the next day to be fixed (6/8/21). First off waited …
Was a customer for 12 years, utilizing a policy for 2 cars as well as homeowners. I recently moved and my commute was reduced from 22 miles each way to 1 mile. My policy went UP. Confused, I decided to shop around and found out I was …
Can you take that god awful commercial off the air? The one with the walrus out to dinner with some woman he has no business with. Your scaring me and my friends
I just called NJM to add a car, and like usual, I got right through with no waiting. I spoke with an Angela Robinson-King, and she was just the nicest, knowledgeable and helpful person. NJM is great and the people there are awesome! Highly recommend for auto and home!
I am absolutely disgusted with this company and the way they have handled my claim for my STOLEN vehicle. The police advised me to go through my car insurance to see how they can help, and not only did it take OVER A MONTH for the “claims …
Since being injured at work I’ve dealt with nothing but stress, anxiety, and pain. My original and current case worker have been impossible to reach and deal with since the very beginning. I feel as if they pick a fight everytime I do get …
If you’re going to pay your premium in full and base it on the online amount, don’t bother–it’s probably wrong, you’ll pay it thinking you’re getting the discount, only to find out months down the road, that the online numbers were wrong. …
NJM has great insurance rates! My renters insurance is the cheapest around AND covers more than my health care carrier!! I gave them 4 stars because I had car insurance with them last year before the pandemic, I applied again for insurance …
They are great UNTIL you need them or until you make any kind of slip-up. When that happens, they will drop you so fast, you won’t believe it. Unless you have a perfect record, don’t even apply. And if any blemish like a dui is on your …
They filled a lawsuit for $600 past due auto insurance premium. Unreal. After doing business with this company for several years, this will be the last. I cancelled all of my other insurance policies with NJM. I am surprised the company is going to these extreme measures.
Tomorrow is my first day with NJM after spending considerable time researching and speaking to carriers and independent agents. I was looking for a highly rated company through a variety of resources and reviewing history, competitiveness, …
I just waited 40 minutes on the phone with customer service answering 1000 questions to only get a QUOTE for insurance. Just for them to say I am not eligible for their insurance because I have 3 minor traffic tickets from 2020 & 2021. What …
Today I was on the phone with Monique, I asked about a Balance due and I literally was on hold for over 10 minutes, when that question was answered, I had one more question, I asked only for her to hang up the phone on me!!! Not nice!!! I …
I was involved in an accident which caused disk damage and was out of work for three years. The at fault party insurance company paid after two years. I had to sue my own insurance company (NJM). The underinsured portion of that policy paid eight years after the accident. BEWARE!! NJM fights their own clients to a bitter end!
This review is for the business dept.
I have NJM auto, home and my family also I called about my son starting a business and was told to apply online. I couldn’t get the commercial auto to work …
Impossible to deal with. Wasted a half year of my life with the worst doctors imaginable. Haven’t had a sliver of help since my injury. Be careful definitely wouldn’t recommend them for any type of insurance. Stay far away because they dont …
I had a water leakage in my kitchen a very professional adjuster came out and assessed the damage and I submitted bills for the repairs and the adjuster said they were okay I already put out over three thousand dollars for deposits to get …
Surprisingly switched from Geico to same coverage for less costs. However, both companies use annoying phone app that records driving whether you are the driver or not. Should invest in plug in device like Progressive. Hopefully, this policy is not like Geico or Progressive after 6 months increase your policy premiums.
I had natural disaster claim foe a vehicle,i thought my vehicle was a total loss, i asked them please do not total my car and after some going back and forth, they agreed to have it repaired. NJM is the best insurance company ever !! I’m extremely happy with them.😊😊😊 …
By far worst customer experience I have had with any company I have chosen to do business with. I’m a long time home/auto insurance customer and I have never filed a claim until recently for auto due to a truck dropping gravel ahead of me …
They may be a good insurance company, but their customer service is the worst. I was with them 20 years with auto and dropped because they are so burdensome to deal with. Today I received a notice saying my homeowners was 2 months past …
Njm is the worst by far, worst insurance company in the world. They say they don’t need a mascot. They have a mascot. A clown. A bunch of thieves and deception.
This is the best auto Is insurance ever. Plolice. Fire, Doctors, Nurses, EMT’s This is the only insurance you should have, I live in Florida now so I can’t have it but it’s the best there is up there.
2 stars bc in the past I have had great customer service but this last time my experience has been horrible. I was involved in an accident where the gentleman brake checked me which I’m told by the njm representative there’s no such thing …
Over 25 years ago My insurance Carrier at the time decided to drop customers that did not have any points on their license. I turn out to be one of them. I was introduced to NJM by my boss and I never look back.
Worst in the industry i spoke to Paula Farabella who was a heartless , rude women . Been in the auto industry for 30 years and in my opinion NJM has the worst service available , 5 years ago they started there decline trying to compete …
Giving them a 1 star is to good for them. My husband -i just called to get a quote and after giving this woman named penny had taken all of our personal information she tells us that she can not give us a quote until we have proof of insurance. Don’t waste your time calling them. It’s a waste of time!!
Competitive rates. Their roadside assistance that is included in auto coverage is more efficient than AAA roadside assistance that I have always had as a back up.
In June 2022, as my mother’s POA, I informed NJM to cancel her auto insurance. Her car was sold and she no longer drives because she’s in an assisted living facility. I provided the POA paperwork and all necessary details. I even offered to …
IF I COULD I WOULD GIVE THEM ZERO STARS! The customer services reps are so rude especially “ juanna “ . She told me false advisement for PA laws for auto insurance. I would never get insurance with them ever again.
We called NJM roadside assistance to ask them to send someone out to help us change our tire. They said they couldn’t find someone to do so, however if they did, they will pay $75 for it and we would have to pay the additional $325 in cash …
I’ve been a customer for over 30 years. NJM is the only insurance company that feels like they are on your side. Anytime I have a question or problem, they take care of it. I can’t recommend them highly enough.
I have been a customer of NJM for auto and home for over 20 years. When I have a claim to file it is done efficiently and quickly. Always courteous and attentive. I am a little disappointed with their rates however. Being a customer for so …
Tried unsuccessfully to complete online form to request quotes, and 2 boxes would not open to allow me to complete form. Lucky me – I then saw all of the terrible reviews, so NJM’s nonfunctioning site saved me a headache!!
This company might be the worst insurance company out there. We have been customers for over 10 years and had a payment returned because of a banking error and they are now cancelling our payment and not allowing reinstatement. Do not, under any circumstances use this company.
I got hit in an MVC while backing into my driveway. Police and a judge put the other party at fault. But facts didn’t matter to NJM, they took liability and paid out for the other driver’s repairs and put it on my record. Almost a year …
From a dealership’s perspective, NJM is the hardest insurance agency to deal with. I have 20 years experience and I look forward to dealing with NJM the least when one of the customers I am helping brings in an insurance card with NJM on it.
Had NJM Home & Car for 2 cars in NJ before we moved to MD. The price then was $1,450. They were great in NJ for us. When we checked their prices with who we have now, The Hartford, we found out their price was double from what we have with …
I have been a njm customer for over 40 years….it has been a very positive relationship until recently. The roadside assistance is the very worse service I have ever encountered. The process has changed where a customer is dispatched to a …
NJM is the insurance company for our home owners insurance for home owners insurance. After filling our first claim our experience was seamless and very professional. Njm responded quickly and handled our claim within a reasonable amount of time for us to get necessary repairs completed.
Paring up with NJM is one of the best decions I’ve made while navigating life. They have outstanding customer service! It’s always an easy flawless transaction every time I need to update or make a change to my policies. I truly appreciate them.
I had a horrible experience with NJM. After being customer for 2 years, my car broke down at work. I called multiple times, it took them 3 days to tow my car. The towing company that tow my car, left the car illegally parked at the garage. …
I have been a customer of NJM for both home and auto for over 30 years and have never filed an auto claim. Unfortunately on June 15, 2022 we were in an auto accident. The accident was caused by a person who not only was driving under the …
After 37 years with NJM, I’m done. I’m pulling all 3 of our policies and moving to a better rated company. We were involved in an accident in which someone nailed us. Your adjuster would not answer his phone though the phone operator saw …
Personnel in the lobby which is a security was nice polite and and the service was nice and fast
I love this company!! Their customer service superb!!
Savings is all I ever needed and the service was great!!!!💯💯💯 …
Below average , shaky flaky
Awesome rates
Easy and affordable
Beautiful well kept 100 acre smoke free campus.
best insurance ever.
One of the best insurance companies in the world to purchase insurance from.
Very cusmter servie
They are rip off. They will not pay your damage.
over 40 years. great service
Great company to deal with for home and auto.
Been with the company 25 years. Never had a problem.
Very good insurance company for auto, home, commercial auto and property and workers comp insurance..
Customer service is second to none. Product offerings are competitive.
Excellent phone service
Reasonable car insurance for Blue Girl and me.❤❤💕💕 …
Best prices great customer service
Amazing
Great cheap insurance fast answer when you call them
Awesome service. Kind of pricey but it’s worth it.
Have always had great service and rates from NJM.
Have been with NJM since 1985 – they are the BEST in every way.
I moved back to NJ and went back to the best car insurance NJM
Slow to respond if you are not the policy holder, but that is expected. Sad but common. Otherwise a typical N.J. Insurance company.
Had them for years! Great insurance for Home and Auto!
the best
Pricing of Insurance was very close to
Existing Policy.
Not worth changing !#
Few mishaps since they went public but a excellent company to do business with.
Great insurance company with great rates and Service. Love it
The best offers year end reimbursement vouchers
Horrible insurance company do not use
Excellent service and price.
Been with them over 10 years.
Friendly staffs and quick service..in and out in less than 10mins for registration renewal
Needed a response due to how important insurance is and didn’t get a response.
I love njm!!! Very helpful and reasonably priced!!!
New Jersey Manufacturers is a great insurance company for both home and auto.
Very tidy and a cordial place. Have experienced people who understand and clarify or give solutions on the same day. Exceptional customer service
Worst insurance to work for.
Been with them for years. They handle every claim quicky and are so nice to work with.
great price for full coverage car insurance inside Philadelphia city limits…
These other posts are by idiots! ! ! ! I have been with this company for YEARS NOW and never an issue or a problem! Professional and friendly service all these years!
I love this car insurance it’s great service
just signed up for PAPERLESS billing and got a notice in the mail that says, “THIS IS A NOTICE OF ELECTRONIC WITHDRAWAL – THIS IS NOT A BILL” and it’s printed…on PAPER!!!!!!! LMMFBO!!!! perfect.
If you are comparing prices, make sure you compare the exact coverages! 300csl is not the same as 100/300 !
From best to verse insurance Compny.
I am customer for over 30 years
service and service conception is very poor. they do not provide information sith clients .They are not going to pay any damage .
Great service but you pay for it!
Sue in the Parsippany office is so rude and unhelpful. I am glad I do not have this insurance company- I hate dealing with them.
No problems with them .
The man that took care of me was very courteous and professional
Rep hung up before I could even finish one sentence. It’s also hard to get a hold of someone. Unprofessional.
Best car insurance I ever had…da only way I’m going somewhere else is if they kicked me to the curb
All good
Was involved in a hit and run. My insurance company told me other vehicle was insured by NJM. I tried calling NJM to report claim, and they want nothing to do with it.
Good insurance company in NJ only, they just started operations in PA in Dec 2018, this is over 100 year old company and best price to customers
Would not deal with these slow and semi unprofessional people not worth the time they’re Ok but deals with shady auto sales to fraud people…waiting on a check in the mail, why don’t you just have carrier philly pigeons
Your workplace has to be a member in order to apply for insurance. If your place of employment does not participate ask your HR department if they can apply to see if they can become members so that you can participate in the insurance program.
So happy I switched to GEICO, the NJM auto policy is a rip-off. Not the same company it was 20 years ago.
Equitable rates & prompt claims service @its best your FINAL pitstop for all your insurance needs!
Great customer service.
Rep was very helpful but the rate was still too high for a 14 yr old vehicle with only LIABILITY😳 …
GREAT PEOPLE. SERVICE IS FANTASTIC. ALWAYS GET ANSWERS IN MINUTES.
They’re always helpful
I spoke with a claims supervisor who addressed my concerns and assigned a new claims rep. Brittany was much more helpful than the prior rep.
The best customer service company!!
My car windshield cracked and they processed everything and to quickly without any hassels.
The best insurance company in NJ. Great prices, prompt service and I love those dividend checks I get every year
I’d recommend the company, very good rates and definitely took care of their customers during the pandemic.
Was without my car for over three weeks due to them saying that I needed to sign a form that I already had. Also took forever to send approval for a form because they couldn’t figure out which department to send it to.
Keeping me protected without draining my wallet. Fingers crossed I’ll never need to file a claim, but if I do I’m sure they’ll have my back.
Have been with them for 20 years until I moved to different state. They have good rates, always good customer service
Company does not use e-mail. You have to wonder what other things they don’t do. I tried to get a quote for auto & home but was bounced around so I just gave up. What a difficult company to deal with.
Needed to pick insurance card, they were ready as promised. They have always more than met my needs.
Been a customer since 2004 they have great service and really work with me on any issue I have.
If you need great full coverage car insurance and don’t want to pay outrageous prices, please call NJM
The customer service is excellent too.
Excellent service. Very Beautiful women Old and young. The ladies in customers service are great. I love them. Great Staff. Great overall experience. Unlike some places. I rate them at 100 percent satisfactory
By far this is the worst insurance company I have ever dealt with their claims adjusters are so unprofessional
And disrespectful please beware of NJM
Lack professionalism and communication with their clients. Bias and prejudice treatment from representatives.
Best insurance company in the world – I have had them for over 30 years and in the family since the 70’s.
If you ever qualify for their insurance don’t mess up. Their rates are the lowest I’ve seen from any insurance
Always room for improvement. One thing I wish they had is payment history. That bugs me the most that I can’t see when a payment was made or posted. I really hope they can update their site to fix that problem.
My own experience was we had home Insurance for many years then had a house fire and they were terrible and fought to get any benefit, but that was a few years ago but now state farm has way better service and prices SoGood by njm their …
I just want to say this company has extremely bad values and ethics. They will try to blame anyone else beside the client they represent even when it’s completely their fault. Super disappointed in this company.
Their rates are ok but service sucks. Roadside assistance to jump start a car took them 2 hours to come, all the while messaging me that the guy is 10 min away. Keep those expectations when you go with this company.
“No jingles or mascots”? I think not. The mascot is a man singing about how there is no jingles or mascots. Thats the jingle and a mascot. This company is based in lies and should be taken to court for false advertising.
Great company. Zero complaints….
I unfortunately had 2 accidents as horrible as it was the people at NJM made the whole process very easy.
the best auto insurance company – most comprehensive plans , most courteous staff for underwriting, claims and customer service, speedy claims handling and best in price value. THANKS NJM
Insurance more expensive than the coverage I already have.
Beautiful company, great insurance packages and prices are affordable.
They offer the lowest car insurance premiums. (I have liability only.). Website is easy to use.
I have been with NJM for 30 years! Outstanding service and rates. I’ve only used roadside assistance once and had no issue. About 30 min wait. (Sussex county)
All around best prices, friendly service. Prompt responses.
One of their members hit my car in front of my house where it was parked (no one was in it)…. it’s been almost a week and i have not heard a single word from the individual who is supposed to handle the claim (mrs. Ferrari). Also just as …
This company is a scam,I been paying years for full coverage and when I got accident and car got total ajaster Wilson Vincent promised me payment and he’s a lier, this company is a scam ,I don’t recommend this scam company
Absolutely love New Jersey manufacturers they are one of the best insurances to have if you work for a company that offers this insurance to you please get on it they’ve saved me so much money and I’ve compared them to other insurance …
Your gimmick is those unskippable commercials about how you don’t have gimmicks. Your jingle is that jingle about how you don’t have jingles. Knock it off with the cringey see through ads.
Saved me 400 a yr because i switched from progressive
Service is always quick and helpful over the phone. Follow up is also good. Only wish they covered more states, they are not in WV.
If I could rate this insurance company less than Zero I would.. The worst insurance company I’ve ever had in my 50 years of living. I don’t even know where to begin with them there is nothing good I can say about this company… I would …
I have had their Auto Insurance for years and never had an issue. Many people do not realize they will not take anyone. I am lucky because the rates are average for New Jersey and I get a dividend check at the end of the year.
Spoke to a Brittney after calling the 800 number. She was politely rude and passive aggressive. She gave the bare minimum and explained nothing.
i have been with njm for 22 yers with out no accident or get any ticket there price much higher than Allstate why the don’t give reward for a good driver?
now i want to drop them and save more money on Allstate. insurance company.
Horrible. I was driving to New York City and my car stopped near the exit of Holland Tunnel around 11:30. I called for someone to jump start my car. I got a text saying someone would be there at 1:40 AM. So we waited. He comes in and says …
The worst insurance company that I have ever seen. Stay away. They are good on stealing your money but they are unproffesional and rude when it comes to pay your damage.
They don’t return phone calls when they do there rude Tara bass is by far the worst claim adjuster don’t use them for car car insurance they mystery put incidents on your on your file
They are imposing higher rates base on their territory rating system which is completely off base they are rating people as the same territory if you live in City of Trenton 08609 area and the 08618 Ewing is rated as the same territory …
I’ve been a NJM policy holder over 30 years. Have never had a problem with policy service, accident claims or any of their personnel. I would not hesitate to recommend NJM to anyone who would ask.
Spoke with CSR rep Beverly her attitude is very nonchalant. I called with a question, and her response was OKAY. With silence. Is that how you answer a question with a okay, can I speak to someone else. I have zero tolerance for certain …
Statewide Insurance Company with very good service. Actively involved in regional community affairs and outreach. Offices in North, Central and South Jersey. Offering some services outside of NJ. Main office in West Trenton is on a well maintained campus.
I have been a customer for 10 plus years. never had had a problem and then I had an accident on 3/5/2015 in which I was hit on the rear while in a full stop on the shoulder because of snow. Claim examiner lied that it would go into …
Amazing customer service!!! Provided us help when had flat tire in another state. Excellent. Gave me confidence our situation would be solved
Service sucked. I know it’s insurance we are talking about, but they could not even try to act like they weren’t screwing me. I had Antoine L. take a look at the damage. This moron actually had more details on a minor door ding than on the …
Had insurance with them for years. They changed things in 2015. I was notified that they raised my premium $260 because my car (that is owned by me and insured by them) was once sold at auction. Used to be the best insurance in the state. Horrible now.
Absolutely not happy with njm. I have both commercial and private vehicles over 6 insured. I was hit in a parking lot by another vehicle . Surgeries and treatment is always denied,denied. Have to appeal over and over. Rates are ok, but …
I applied for a tentants insurance at NJM because I’ve heard so many good things about this company. However, after 3 months(!) of sending letters back and forth, they informed me that they can’t insure the property because the building is …
I am very unsatisfied with the service. One month ago i been in an car accident, is not my fault, i am hurt of my back, i am in medical suspension, i am not working and is suposed that NJM would pay some money for de PIP coverage, i dont …
I have NJM for about 9 years,never any ticket or claim. Prices are not bad like some people say. I do receive reimbursement fron dividents once in a while. So, I don’t complaint. They are tough yed, I can’t even add my fiancé only because …
Was involved in a car accident in January of this year , the two representatives I dealt with , Ann Marie Taft and Kimberly Jenkins were extremely helpful and very professional in such a trying time. My interactions with Miss Jenkins during …
My car was hit in a parking lot by someone insured with NJM, and the experience I have had trying to get my claim paid was horrendous. Employees I spoke to over the phone were rude and unhelpful to me. Two different pieces of mail …
Had NJM for auto for 4 years and never had an accident/claim or no motor vehicle summons. Always paid my insurance yearly and was never late. …
I’m not really happy with njm at this current time. I have been with this company maybe 13 years. I now have been waiting for a month for njm to finish my claim. I am trying to get the damaged fixed to my house so I can get back in there. It seems that noone cares at this company. They are dragging there feet.
I have had NJM since I was 17 years old (under my dad’s policy) and I’m in my 60’s now. I have never ever had a problem with them …. and would never even consider another company for my car and home insurance needs.
I did not visit. I spoke to them on the phone. They did not follow my instructions. I would not use them.
Just got NJM marketing in the mail so decided to checkout the reviews. Most of the bad reviews are regarding their customer service. Unless the company decides to improve on this, I think I’ll stick with my current carrier. Nothing worse than bad customer service.
After dealing with very rude, non empathetic staff with my State Farm agent. Speaking with Dani was a blessing. She calmly helped me through the process of signing up and I immediately cancelled my policy with State Farm. Thank you!
Great quotes and very professional staff. Considering a change to njm.
My girlfriend has NJM for her car insurance so now we are using them for homeowners insurance on the house we just bought. I was delighted to find out not only do I not qualify for NJM car insurance until I have lived in this residence for …
I had a breakdown at NJ 78. Requested for a tow truck at around 1 am .Tow truck arrived around 7 :15 am. It was freezing inside the vehicle. No consideration, very unprofessional service, total disregard of people in distress !
We have been with NJM with over 20 years for both home and auto insurance. I got the first ticket in 20 years, with NO points. They still raised my premium. I am looking for another insurance company now.
The best insurance carrier…full stop. Excellent customer service. Fair rates. Highly recommend!
For the PA auto insurance service, NJM is really awful. They are not only unprofessional but also easily make lots of mistakes. During my application they sent me the wrong documents twice. In the early April I started my PA homeowner …
Changed our auto and homeowners to NJM last year and saved over $500 a year. We also have received dividend checks in the mail. Never had that before. They are also easy to reach by phone. Glad we switched.
We have our cars and homeowners through NJM. I was in a very bad accident in 2014 and totaled my brand new Cadillac. NJM was solicitous, communicating with me throughout the steps of the claim and adjudication process. The process was …
What a disgraceful turn of events with this company! I have been a customer of NJM for 18 years. But things have changed in how the executives are running the company. This year NJM has hired an outside firm (Lexis Nexis) to run credit …
I’ve applied for their insurance. My experience told me that this company made every effort to protect themselves but not customers. In the last minute, I decided to keep my current car insurance and gave up NJM. …
As a long-time NJM employee (22+ years), providing top-notch service is something I’m used to doing every day. However on Sunday 11/11/18, I found myself on the other side of that service. My car battery died that morning, and I called …
I’ve had NJM for at least 20+ years, when I got remarried my husband and I combined our auto policy. We also have NJM for our homeowners. We’ve had no issues and NJM has been there for us any time we needed them. Our auto rates are not …
Love this insurance company, however cmwhen making payments the customer service representative are not the friendliness people to speak to.
Their new payment policy is if you are 2 days late they start the process of canceling your policy! I have been a customer for 25 years and will defiantly be changing companies because of this policy!
NJ Manufacturer’s Home Insurance Company has been a nightmare to deal with. They claimed my Mortgage Company didn’t pay my home owners insurance. After countless phone calls and proof from my Mortgage Company, they insisted my insurance was not paid. They were incompetent, rude and dense. These people have no people skills! Stay away!
I have never had a worse experience in my life with car insurance than dealing with these people. Customer service is terrible. They don’t even bother to call you when they have an issue and just assume snail mail is good enough. I will never use this company again nor recommend anyone else to.
They want you to think they do not have a jingle. But they do have a subliminal “We are the tippy-top for top insurance” repeatedly playing on their commercial
Great Company. Staff is knowledgeable, friendly, patient and professional.
Considering no one really likes to think about insurance, NJM really is a great insurance company. Excellent service.
I placed a claim because one of NJM’s drivers hit me on my motorcycle in a parking lot. Keep in mind that was my only form of transportation. I contacted NJM and heard nothing back from the adjuster assigned to the case for over a week. …
Couldn’t insure because I didn’t have insurance and the lady was laughing at of the call when I got off
Totally agree with Nicole’s review below. NJM is wonderful at taking your money but once you get into an accident you’ll have the worst experience ever !!!! They are slow and don’t have any care for your situation. They also cancelled my …
This company is by far the worst. My car was recently hit by one of its insurers and yet I keep getting the run around on getting my car fixed.Ive called and left messages and the claim has not moved. Ive been sent an incident report for …
NJ Manufacturers is THE BEST INSURANCE COMPANY IN THE UNIVERSE!!!!!! HANDS DOWN! They’re Loyal, Professional and have always been COURTEOUS! I have had a few claims in the past, Always paid!!!!! There is a consequence when any insurance …
I have been a policy holder for several years and now have added another auto and home to both my auto and home owners insurances. The customer representative was knowledgeable, informative and the transition was a smooth one. I qualified …
Please do not use NJM. This company is the worst insurance company I’ve had to deal within the last 30 years. They change the statement to avoid paying for the car damage. Insurance company like NJM should not operate and exist at all.
First of all they have the worst customer service ever and Vladeen Charles is the rudest representative I ever dealt with so far. I would call them a bunch of times and leave messages and they would never get back to me. Sadly I had …
I have to say as a user of Allstate for many decades, NJM is far superior in their rates, customer service and claims. I am so thankful I took a chance and switched. I could not be happier. 6 stars 🌟if I could xd …
I’ve had NJM for about 4 1/2 years now. I have had nothing but issues. 3 years ago I was notified I was being dropped because my brother couldn’t have NJM because of so many tickets. I told them I didn’t live with him so I got to keep it …
If you have to go through NJMI to have your car repaired, good luck!!! I was rear ended by a driver and i’m going through there insurance to get my car repaired. They sent an agent out to asses the damages and they chose to only fix some of …
I have been with New Jersey Manufacturers for 30 years there has never been any issue at all the rate you’re wonderful you can always speak to a representative you could not ask for any more in a insurance companyThe associate I just spoke …
I have had NJM car and home insurance whenever I’ve lived in NJ over the past 30 years, and have always had exemplary service from them, from roadside assistance through to claims. The last time we checked their car rates were better than USAA, which is saying something! I recommend them without hesitation.
Shady and unethical company that dragged my auto claim out for 3 months. They refused to ever come and inspect my vehicle in person, completely ignored the evidence I submitted, and their final report contained several errors. Really bad …
paradoxically, these ads are significantly more annoying than those who they smugly mock. be better
Today marks my first day as a New Jersey Manufacturers customer and I could not be more excited. I have heard rave reviews for years from family and friends about the coverage, dividend, and support NJM offers juxtaposed the competition. …
Their customer service is the best – they always address my questions to my satisfaction, and often mention things that are helpful, or save me money, or both. Did I mention that they are polite, professional and helpful? They’re doing “customer service” right, and have for many years.
I had NJM auto insurance for over 30 years, and their homeowners for approx. 20 years. The only claims I filed in ALL those years were a few minor accidents involving deer and small claim involving stove fire. I did notice their rates going …
The way they treat workers comp
Patients is disgusting. Anyone who works for them should be embarrassed. They literally ruin lives for a living.
I have been with NJM for about 15 years and they were great until I needed them. I got into an accident this summer my first in 18 years and they raised my insurance almost $600 a year. The damage to my car was $1500 and the person I hit …
I have been a loyal NJM customer for over 7 years but I will be switching after this year. In July 2017 I was in an accident that was not my fault. 8 months later, I have not been reimbursed my money and no one at NJM has answers and no one …
This Insurance Company is a great company and boon for the people in New Jersey. Great rates and customer service. No hidden charges. As a policyholder I enjoy having interaction with them whether it is making changes in the policy or …
It’s really rare for me to leave ratings and reviews on any company. But when something goes wrong I believe this is the best method to get the attention of the company. This review is not going towards NJM Insurance Coverage for my …
We have been through multiple cars over probably 35 years and 20 years of homeowners insurance with NJ Manufacturers. They are tried and true. I have never once been tempted to try another company. When a tree landed on our house during …
I have had multiple issues with my claim and I’ve spoken to many people about it. The appraisal company they use is god awful and messed up my whole appraisal and when I complained about it nobody did anything. Will not be staying with NJM, what a nightmare.
Filled a claim on my homeowners insurance for broken sewage pipe that caused much damage. They didn’t want to cover hardly anything and the length of the process to get a check is taking forever. I will definitely be switching companies after this debacle is over and would highly recommend others to do the same.
Have had NJM for almost 30 years for my autos and homes. The rates for great coverages can’t be beat. If you want minimal insurance you might do better elsewhere, but your putting yourself at risk. I have had claims on both auto and my home …
Customer service is horrible i was in an accident and provided all the information i had including officer witnessing the person who hit me statement that he was at fault and the insurance wont request the incident number as i have called …
If I could give zero stars I would! This insurance company has been terrible! They will not work with you by any means. The agents are not knowledgeable at all and can not explain anything when you have questions. They are cheap for a …
The auto rates are highly competitive and with defensive driving course on line ( $12) you can save even more. They have so far provided dividends every year & you are entitled for that after one year with NJM
I strongly recommend NJM for both auto and home insurance.
I have been with NJM for many years now. Great rates and customer service. They always take the time to answer my questions and address any concerns. It’s always nice receiving their dividends at the end of the year. It always comes on time for the holidays shopping 🛍. Highly recommended! …
Been member for twenty years. Since management change last few years, service has been worst ever. Break down on road leads to unresponsive automated system where finding help is difficult. Story short, after paying claim free premiums for …
I have NJM car Insurance. This was the best decisionI have made in a long time. I have uninsured, insured & full tort. Geico wanted $900 for this same service. I pay way less. I do not want to quote my price. Everyone price is going to be …
My NJM rep , Deana, helped me get new insurance and go over all of my existing policies. Professional, easy to understand, and so helpful.
When you talk to someone who actually is good at their job and happy to do their job, I feel obligated to a write a good review. Thank you Deana.
I recently got into a car accident and have had nothing but help from this company! They are very responsive, professional and care about their customers! 10/10 recommend if you need any type of insurance. Their coverage is amazing! I’m so glad I switched over to them when I got my new car
I was hit from the front by one of their insured drivers still have no status & the claim rep keeps telling me I’m at fault without any evidence when I had a witness that saw everything that happened. He is very rude and talks with high …
I was hit from the side by one of their insured drivers on 5/1/21 it’s now 8/3/21 and still have no update & the claim rep keeps telling me “it’s still being investigated” with a nasty attitude. I never had to wait months for an insurance …
Have been with them for decades but recently the customer service responses have been different to the same questions
I absolutely hate your commercials. you use a jingle to say you don’t use jingles. the song is incredibly annoying. you use a mascot to say you don’t use mascots. how could anyone trust you? you lost all credibility
In the past NJM was coveted as the best insurance you could get. I had to marry into it to get it! As an Njm client for over 20 years, I was always bothered by the antiquated payment system. While all my other payments moved to online, I …
Great customer service. Always takes care of any issues quickly and adequately. Best insurance company to work with.
Use to be the best ins around over the past years they have gone down quite a bit..
I always heard amazing things about NJM but it was only open to certain people. We’ll come to find out they opened it to to everyone. They gave me a quote for my new car $1,000 a year higher then GEICO, All State and progressive. Want a …
Excellent insurance!!! Website so easy to navigate! They made sure my car came back as good as factory made!!
I recently had to file a claim against with NJM (due to their customer backing up into me at a stop sign). I reported the accident the same night it happened (6/7/21). I dropped my car off the next day to be fixed (6/8/21). First off waited …
My fiancee is about to buy a new car. Got over the phone quote of $1600 … when they emailed the quote, it was $2300. We ask why? …
Was a customer for 12 years, utilizing a policy for 2 cars as well as homeowners. I recently moved and my commute was reduced from 22 miles each way to 1 mile. My policy went UP. Confused, I decided to shop around and found out I was …
Walked in, and requested a print out of current card.
Was in and out in less than 10 mins. Very friendly staff
Can you take that god awful commercial off the air? The one with the walrus out to dinner with some woman he has no business with. Your scaring me and my friends
I just called NJM to add a car, and like usual, I got right through with no waiting. I spoke with an Angela Robinson-King, and she was just the nicest, knowledgeable and helpful person. NJM is great and the people there are awesome! Highly recommend for auto and home!
I am absolutely disgusted with this company and the way they have handled my claim for my STOLEN vehicle. The police advised me to go through my car insurance to see how they can help, and not only did it take OVER A MONTH for the “claims …
Since being injured at work I’ve dealt with nothing but stress, anxiety, and pain. My original and current case worker have been impossible to reach and deal with since the very beginning. I feel as if they pick a fight everytime I do get …
If you’re going to pay your premium in full and base it on the online amount, don’t bother–it’s probably wrong, you’ll pay it thinking you’re getting the discount, only to find out months down the road, that the online numbers were wrong. …
NJM has great insurance rates! My renters insurance is the cheapest around AND covers more than my health care carrier!! I gave them 4 stars because I had car insurance with them last year before the pandemic, I applied again for insurance …
They are great UNTIL you need them or until you make any kind of slip-up. When that happens, they will drop you so fast, you won’t believe it. Unless you have a perfect record, don’t even apply. And if any blemish like a dui is on your …
They filled a lawsuit for $600 past due auto insurance premium. Unreal. After doing business with this company for several years, this will be the last. I cancelled all of my other insurance policies with NJM. I am surprised the company is going to these extreme measures.
Tomorrow is my first day with NJM after spending considerable time researching and speaking to carriers and independent agents. I was looking for a highly rated company through a variety of resources and reviewing history, competitiveness, …
I just waited 40 minutes on the phone with customer service answering 1000 questions to only get a QUOTE for insurance. Just for them to say I am not eligible for their insurance because I have 3 minor traffic tickets from 2020 & 2021. What …
My family had NJM for more than 10 years. Never a problem.
One day an uninsured driver t-boned them (ran a red light) and hit our car. …
Solid customer service stand behind their actions and have always done my family a solid best in state of NJ
Today I was on the phone with Monique, I asked about a Balance due and I literally was on hold for over 10 minutes, when that question was answered, I had one more question, I asked only for her to hang up the phone on me!!! Not nice!!! I …
I was involved in an accident which caused disk damage and was out of work for three years. The at fault party insurance company paid after two years. I had to sue my own insurance company (NJM). The underinsured portion of that policy paid eight years after the accident. BEWARE!! NJM fights their own clients to a bitter end!
NJM quoted me $10,000 for a one year auto insurance policy! Stay away!!
I submitted a review on a different account a few days ago, and it looks like it was removed, so I am posting another one which hopefully won’t be. …
This review is for the business dept.
I have NJM auto, home and my family also I called about my son starting a business and was told to apply online. I couldn’t get the commercial auto to work …
Impossible to deal with. Wasted a half year of my life with the worst doctors imaginable. Haven’t had a sliver of help since my injury. Be careful definitely wouldn’t recommend them for any type of insurance. Stay far away because they dont …
Best insurance company ever I’d give them 10 stars if I could went above and beyond for me and my wife
I had a water leakage in my kitchen a very professional adjuster came out and assessed the damage and I submitted bills for the repairs and the adjuster said they were okay I already put out over three thousand dollars for deposits to get …
Best car insurance…..Ever…. Customer service is great very professional very knowledgeable….
Surprisingly switched from Geico to same coverage for less costs. However, both companies use annoying phone app that records driving whether you are the driver or not. Should invest in plug in device like Progressive. Hopefully, this policy is not like Geico or Progressive after 6 months increase your policy premiums.
Great customer service. They did everything in their power to beat my current insurance.
I had natural disaster claim foe a vehicle,i thought my vehicle was a total loss, i asked them please do not total my car and after some going back and forth, they agreed to have it repaired. NJM is the best insurance company ever !! I’m extremely happy with them.😊😊😊 …
It is the worst insurance in the world. I do not recommend it at all…if you do not want to waste your time and money, do not buy this insurance.
By far worst customer experience I have had with any company I have chosen to do business with. I’m a long time home/auto insurance customer and I have never filed a claim until recently for auto due to a truck dropping gravel ahead of me …
They may be a good insurance company, but their customer service is the worst. I was with them 20 years with auto and dropped because they are so burdensome to deal with. Today I received a notice saying my homeowners was 2 months past …
Njm is the worst by far, worst insurance company in the world. They say they don’t need a mascot. They have a mascot. A clown. A bunch of thieves and deception.
NJM is probably the best insurance company that I have been with, I’m never leaving them. They have the best service and prices.
Great insurance company. They are always so friendly when I have to call them. They resolve claims quickly.
Good service great price,patient help changing information. When tire blew on highway good tow truck guy took car to Mavis fix it.
Using them for most of my driving life.
This is a great insurance company.
The others try but don’t come close.
They are a leader in their industry.
This is the best auto Is insurance ever. Plolice. Fire, Doctors, Nurses, EMT’s This is the only insurance you should have, I live in Florida now so I can’t have it but it’s the best there is up there.
2 stars bc in the past I have had great customer service but this last time my experience has been horrible. I was involved in an accident where the gentleman brake checked me which I’m told by the njm representative there’s no such thing …
Over 25 years ago My insurance Carrier at the time decided to drop customers that did not have any points on their license. I turn out to be one of them. I was introduced to NJM by my boss and I never look back.
Worst in the industry i spoke to Paula Farabella who was a heartless , rude women . Been in the auto industry for 30 years and in my opinion NJM has the worst service available , 5 years ago they started there decline trying to compete …
Giving them a 1 star is to good for them. My husband -i just called to get a quote and after giving this woman named penny had taken all of our personal information she tells us that she can not give us a quote until we have proof of insurance. Don’t waste your time calling them. It’s a waste of time!!
Competitive rates. Their roadside assistance that is included in auto coverage is more efficient than AAA roadside assistance that I have always had as a back up.
In June 2022, as my mother’s POA, I informed NJM to cancel her auto insurance. Her car was sold and she no longer drives because she’s in an assisted living facility. I provided the POA paperwork and all necessary details. I even offered to …
IF I COULD I WOULD GIVE THEM ZERO STARS! The customer services reps are so rude especially “ juanna “ . She told me false advisement for PA laws for auto insurance. I would never get insurance with them ever again.
We called NJM roadside assistance to ask them to send someone out to help us change our tire. They said they couldn’t find someone to do so, however if they did, they will pay $75 for it and we would have to pay the additional $325 in cash …
I’ve been a customer for over 30 years. NJM is the only insurance company that feels like they are on your side. Anytime I have a question or problem, they take care of it. I can’t recommend them highly enough.
I have been a customer of NJM for auto and home for over 20 years. When I have a claim to file it is done efficiently and quickly. Always courteous and attentive. I am a little disappointed with their rates however. Being a customer for so …
Tried unsuccessfully to complete online form to request quotes, and 2 boxes would not open to allow me to complete form. Lucky me – I then saw all of the terrible reviews, so NJM’s nonfunctioning site saved me a headache!!
This company might be the worst insurance company out there. We have been customers for over 10 years and had a payment returned because of a banking error and they are now cancelling our payment and not allowing reinstatement. Do not, under any circumstances use this company.
I got hit in an MVC while backing into my driveway. Police and a judge put the other party at fault. But facts didn’t matter to NJM, they took liability and paid out for the other driver’s repairs and put it on my record. Almost a year …
From a dealership’s perspective, NJM is the hardest insurance agency to deal with. I have 20 years experience and I look forward to dealing with NJM the least when one of the customers I am helping brings in an insurance card with NJM on it.
Had NJM Home & Car for 2 cars in NJ before we moved to MD. The price then was $1,450. They were great in NJ for us. When we checked their prices with who we have now, The Hartford, we found out their price was double from what we have with …
I have been a njm customer for over 40 years….it has been a very positive relationship until recently. The roadside assistance is the very worse service I have ever encountered. The process has changed where a customer is dispatched to a …
NJM is the insurance company for our home owners insurance for home owners insurance. After filling our first claim our experience was seamless and very professional. Njm responded quickly and handled our claim within a reasonable amount of time for us to get necessary repairs completed.
Horrible communication and service. Average pricing and services for auto. Doesn’t insure motorcycles. Can find better elsewhere. …
Paring up with NJM is one of the best decions I’ve made while navigating life. They have outstanding customer service! It’s always an easy flawless transaction every time I need to update or make a change to my policies. I truly appreciate them.
I had a horrible experience with NJM. After being customer for 2 years, my car broke down at work. I called multiple times, it took them 3 days to tow my car. The towing company that tow my car, left the car illegally parked at the garage. …
I have been a customer of NJM for both home and auto for over 30 years and have never filed an auto claim. Unfortunately on June 15, 2022 we were in an auto accident. The accident was caused by a person who not only was driving under the …
After 37 years with NJM, I’m done. I’m pulling all 3 of our policies and moving to a better rated company. We were involved in an accident in which someone nailed us. Your adjuster would not answer his phone though the phone operator saw …
I’ve had NJM for quite a few years for rental, auto, and now homeowners.
I’m writing this review due to the embarrassing service I received from customer …