I chose to support and insure with a local company and I have not been disappointed. They responded when I needed them and I couldn’t thank them enough.
They’ll let you drive there to sign documents and pickup checks to save time because you’ve somehow already almost exhausted your 30 day rental coverage limit.
Terrible customer service. Rude on the phone the women continuously cut me off and talked over to me and talked down told me with a huge attitude. Couldn’t even put me in hold correctly and hung up on me and when i called back and said I was hung up on the person laughed. Can you say Unprofessional ?!
These people want nothing to do with homeowners other than for their money every month. When you put in a claim it takes months to get moved through the company.
Honestly, my experience was HORRIBLE and I was calling on behalf of my dad. I would NOT recommend this insurance company to anyone . CUSTOMER SERVICE absolutely TERRIBLE …
I have recently heard that several insurance companies are giving customers rebates, secondary to the covoid 19 pandemic, which has virtually reduced to a minimum travel by cars. Is Norfolk and Dedham also going to do this.? In these hard times, I know I would benefit for this type of reduction in my liabilities.
This insurance is absolutely horrible. What I am going through right now is super unprofessional. The adjuster is extremely unprofessional. I have never had to go through so much stress for for an auto claim in the 18 years of driving of driving and having automobile insurance.
This company is very unprofessional. I won my hearing for an accident and was found not at fault and the company refused to give me back my $1000.00 deductible. I canceled my policy immediately. I went with a more expensive insurance company because I could not continue my business with this company.
Great prices in the begging they Change on you so fast and are very unorganized and unprofessional, they will make false promises and lie right to to you definitely do not recommend. Only took 3 months for everything on their end to go …
Norfolk & Dedham have some of the worst customer service I’ve dealt with anywhere.
Every interaction I’ve had with them has been unhelpful or been met with condescension. Insurance is always a bummer but especially so when having to deal with them
Worst, the worst of the worst insurance company I have ever used, cheap payments are always the most costly ones in the long run. Just as I am about to finish up my payment, the cancel because of a 3day late payment. I wish you go out of business.
I don’t recommend this company for homeowners or condo insurance. Everything is great until you have a claim. First they ignore you for weeks and then they hire bully adjusters to harass you out of getting enough to do the repair. This is …
Insurance to me,and I suspect most people, is a necessary expense which is taken for granted until WHAM. My Wham occurred one Saturday in December 3 years ago when I backed my vehicle into my good friend knocking her down and causing many …
NEGATIVE 5 STARS. WORST COMPANY on planet Earth. I was involved in an accident with their client( lady hit my car, nothing too major). I’m here thinking to myself, not a big deal, shouldn’t be a pain in the back but no, they’re experts of …
worst of the worst of the worst, never get calls back, does not even care whether i got hurt or not, its their clients fault that caused the accident, 10 days of calling them, left numerous messages, want my vehicle fixed, when they did …
I’ve never left more voicemails for an adjuster more in my 6 year claims career than I do for the adjusters of this godforsaken company. No one in general claims is helpful. Supervisors do not call you back. “We’ll have someone call you,” …
I’ve had 2 exceptionally professional and satisfactory experiences with Norfolk Dedham and I would highly recommend them based on experience with both homeowners and car insurance. I am unfortunately dealing with a current claim and hopefully this will be handled professionally as well.
This insurance company is very unprofessional. The adjuster we have been working with is absolutely incompetent. She picked up her phone 1 time out of the 15 times we’ve called her office. Once our claim was filed with them, it took her a …
We’ve had a nightmare of a year with our home and our experience with Norfolk and Dedham for our home owners insurance has been fantastic. The adjuster we were assigned (Rob from Decker) was incredible; so compassionate, professional and …
Had a bad service experience with one of N&D’s partners whom handle a division of claims. The N&D team was quick to resolve and ensure the customer was put first. Very happy with resolution and effort to improve themselves.
It’s been over a year since their client cause an accident we me, and they have not taking care of their responsibility to their clients actions on this matter. And their agent Ahsley has ignored all my emails pertaining to this matter and …
We were with N&D for two years but recently we (condo association) had to change insurance companies when we incurred a large rate increase due to a unit being tenant occupied versus owner occupied. The change over resulted in our having to …
I switched to them from Progressive, got a speeding ticket and my premium went $500 more. I got quoted even less with what i was paying with Progressive before the ticket. They even lowered more the 2 year, cant wait to see what this year …
They are irresponsible people, I called their company for my claim, bcs their client hit my vehicle from behind. They said they would not pay me until their client send a picture of the vehicle, it’s been 8days now, and the client has not …
I was strung along with Norfolk for years over paying. It’s my fault they took total advantage of me. I called my agent took into it, she said I was getting a Superb deal with them. I felt I was over paying. She said she looked into it and …
I had a terrible experience with this insurance. I would not recommend it at all. First, it is very expensive. You can find a better and cheap one. I had a tree fell on my car, and after trying multiple times to contact then, they reply …
If I could give zero stars I would. The owner loves commenting on these terrible reviews- so I’m asking you to save your fingertips on this one. We changed insurance companies for our HVAC Company ( because they were atrocious ) and they …
I haven’t had any claims with Norfolk and Dedham but I appreciate their website and so far have not had any problems with them. I’ve only been using them for a few years recently, but in the past I’ve used them also without any problems.
I had my auto insurance through this company. They were set up with ACH auto-pay through my company’s operating bank account. They simply stopped pulling payments 3 months ago and then cancelled my policy for non-payment. There is no …
Horrible insurance company & I would never recommend to anyone. The customer service is subpar, the staff is not helpful oh, the team is not responsive for details, and they’re one of the most impossible insurance agents to work with on a …
My clam was created since August 13 and still no response and you gotta call the adjuster 10 times to get lucky for them to pick up and not send you to voicemail… …
I’ve been with this company for 2 yrs but so far they are very good. Pretty good rates and flexible pmts. Had a glass claim after a landscape truck rock hit my windshield and cracked it. Claim was handled promptly and job was done well by …
I had an auto insurance claim denied. Ironically, I do not dispute their denial, but it took almost three weeks to make the decision.
A couple of things to learn from this. …
If I could leave zero stars I would this has been the worst experience I’ve ever had to do with dealing with an automobile claim. My adjuster has not reached out to me since the three weeks the claim has been going on, I’ve had to reach out …
If I could give a negative I would . DO NOT USE THIS COMPANY!!!! They do not care about you. I will be changing my policy to another company and will be telling everyone I know that has a policy with them to change as well. …
Terrible. An actual joke.
professional and respectful people
Exalent
Painfully slow on getting back to me about a claim.
Nice and friendly 👌 …
Not an easy company to deal with,
This is one of the worst companies
Took a little longer than expected but in the end it was handled properly
Very easy to deal with, the whole process went smoothly:)
I was treated fair and was paid accordingly
Great insurer. Respectful and professional staff, and good to be supporting a local company.
I chose to support and insure with a local company and I have not been disappointed. They responded when I needed them and I couldn’t thank them enough.
horrible insurance company I’ve had a claim in for over 2 months other guys insurance already excepted liability and still no check scam artist
Terrible customer service. Left multiple voicemails very few responses. Basically want to deny my claim and hope I go away and keep paying them.
Like the insurance, their customer service has gotten better but it was awful for a long time.
They’ll let you drive there to sign documents and pickup checks to save time because you’ve somehow already almost exhausted your 30 day rental coverage limit.
Terrible customer service. Rude on the phone the women continuously cut me off and talked over to me and talked down told me with a huge attitude. Couldn’t even put me in hold correctly and hung up on me and when i called back and said I was hung up on the person laughed. Can you say Unprofessional ?!
These people want nothing to do with homeowners other than for their money every month. When you put in a claim it takes months to get moved through the company.
I’ve been a client of N&D for a while and I never had any problems with inquiries or getting claims fulfilled.
Honestly, my experience was HORRIBLE and I was calling on behalf of my dad. I would NOT recommend this insurance company to anyone . CUSTOMER SERVICE absolutely TERRIBLE …
I have recently heard that several insurance companies are giving customers rebates, secondary to the covoid 19 pandemic, which has virtually reduced to a minimum travel by cars. Is Norfolk and Dedham also going to do this.? In these hard times, I know I would benefit for this type of reduction in my liabilities.
This insurance is absolutely horrible. What I am going through right now is super unprofessional. The adjuster is extremely unprofessional. I have never had to go through so much stress for for an auto claim in the 18 years of driving of driving and having automobile insurance.
This company is very unprofessional. I won my hearing for an accident and was found not at fault and the company refused to give me back my $1000.00 deductible. I canceled my policy immediately. I went with a more expensive insurance company because I could not continue my business with this company.
Great prices in the begging they Change on you so fast and are very unorganized and unprofessional, they will make false promises and lie right to to you definitely do not recommend. Only took 3 months for everything on their end to go …
Norfolk & Dedham have some of the worst customer service I’ve dealt with anywhere.
Every interaction I’ve had with them has been unhelpful or been met with condescension. Insurance is always a bummer but especially so when having to deal with them
Worst, the worst of the worst insurance company I have ever used, cheap payments are always the most costly ones in the long run. Just as I am about to finish up my payment, the cancel because of a 3day late payment. I wish you go out of business.
I don’t recommend this company for homeowners or condo insurance. Everything is great until you have a claim. First they ignore you for weeks and then they hire bully adjusters to harass you out of getting enough to do the repair. This is …
Insurance to me,and I suspect most people, is a necessary expense which is taken for granted until WHAM. My Wham occurred one Saturday in December 3 years ago when I backed my vehicle into my good friend knocking her down and causing many …
NEGATIVE 5 STARS. WORST COMPANY on planet Earth. I was involved in an accident with their client( lady hit my car, nothing too major). I’m here thinking to myself, not a big deal, shouldn’t be a pain in the back but no, they’re experts of …
worst of the worst of the worst, never get calls back, does not even care whether i got hurt or not, its their clients fault that caused the accident, 10 days of calling them, left numerous messages, want my vehicle fixed, when they did …
I’ve never left more voicemails for an adjuster more in my 6 year claims career than I do for the adjusters of this godforsaken company. No one in general claims is helpful. Supervisors do not call you back. “We’ll have someone call you,” …
I’ve had 2 exceptionally professional and satisfactory experiences with Norfolk Dedham and I would highly recommend them based on experience with both homeowners and car insurance. I am unfortunately dealing with a current claim and hopefully this will be handled professionally as well.
This insurance company is very unprofessional. The adjuster we have been working with is absolutely incompetent. She picked up her phone 1 time out of the 15 times we’ve called her office. Once our claim was filed with them, it took her a …
We’ve had a nightmare of a year with our home and our experience with Norfolk and Dedham for our home owners insurance has been fantastic. The adjuster we were assigned (Rob from Decker) was incredible; so compassionate, professional and …
Had a bad service experience with one of N&D’s partners whom handle a division of claims. The N&D team was quick to resolve and ensure the customer was put first. Very happy with resolution and effort to improve themselves.
It’s been over a year since their client cause an accident we me, and they have not taking care of their responsibility to their clients actions on this matter. And their agent Ahsley has ignored all my emails pertaining to this matter and …
We were with N&D for two years but recently we (condo association) had to change insurance companies when we incurred a large rate increase due to a unit being tenant occupied versus owner occupied. The change over resulted in our having to …
I switched to them from Progressive, got a speeding ticket and my premium went $500 more. I got quoted even less with what i was paying with Progressive before the ticket. They even lowered more the 2 year, cant wait to see what this year …
ZERO STARS BE WARNED
I was parked at our local beach parking lot when a client of Norfolk and Dedham …
They are irresponsible people, I called their company for my claim, bcs their client hit my vehicle from behind. They said they would not pay me until their client send a picture of the vehicle, it’s been 8days now, and the client has not …
I was strung along with Norfolk for years over paying. It’s my fault they took total advantage of me. I called my agent took into it, she said I was getting a Superb deal with them. I felt I was over paying. She said she looked into it and …
I had a terrible experience with this insurance. I would not recommend it at all. First, it is very expensive. You can find a better and cheap one. I had a tree fell on my car, and after trying multiple times to contact then, they reply …
If I could give zero stars I would. The owner loves commenting on these terrible reviews- so I’m asking you to save your fingertips on this one. We changed insurance companies for our HVAC Company ( because they were atrocious ) and they …
I haven’t had any claims with Norfolk and Dedham but I appreciate their website and so far have not had any problems with them. I’ve only been using them for a few years recently, but in the past I’ve used them also without any problems.
I had my auto insurance through this company. They were set up with ACH auto-pay through my company’s operating bank account. They simply stopped pulling payments 3 months ago and then cancelled my policy for non-payment. There is no …
Horrible insurance company & I would never recommend to anyone. The customer service is subpar, the staff is not helpful oh, the team is not responsive for details, and they’re one of the most impossible insurance agents to work with on a …
My clam was created since August 13 and still no response and you gotta call the adjuster 10 times to get lucky for them to pick up and not send you to voicemail… …
I’ve been with this company for 2 yrs but so far they are very good. Pretty good rates and flexible pmts. Had a glass claim after a landscape truck rock hit my windshield and cracked it. Claim was handled promptly and job was done well by …
I had an auto insurance claim denied. Ironically, I do not dispute their denial, but it took almost three weeks to make the decision.
A couple of things to learn from this. …
If I could leave zero stars I would this has been the worst experience I’ve ever had to do with dealing with an automobile claim. My adjuster has not reached out to me since the three weeks the claim has been going on, I’ve had to reach out …
If I could give a negative I would . DO NOT USE THIS COMPANY!!!! They do not care about you. I will be changing my policy to another company and will be telling everyone I know that has a policy with them to change as well. …