Why? Why can’t I get anyone on the phone? I have tried several time for a couple of days. I have sat on hold for 20 mins+ before I gave up. I have tried morning and I have tried afternoons. I
Power going on and off. Tried to contact them to let them know and I get a busy signal! I am on 24 hour oxygen. I need to keep my power on. I am so frustrated !!!!
Crappy good for nothing service that does not respond to calls besides an answering machine that repeats its self every time. Real great service guys. If I could give negative stars you guys would get -5
I called, and they were SO helpful!!!! It’s my first time having to go through them, and figuring everything out, and I’m very pleased! Brandy helped a lot, and was very sweet! Thank you!
Don’t even want to give you a star, the power has been out since 11:50 and the power is still off. Called several times about our outage. And still no response.
really should make sure there bills come out on time and not disconnect ppl wen the send a bill out tht says you have a month to pay it but they failed to point out a certain amount was due within 2 weeks
I haven’t really had any problems concerning my power but the pple are very rude and make you feel unwelcomed. Better CS would be nice but there’s no alternative so i have no choice but to deal with those miserable ppl 😧😒 …
Having several issues with prepaid, if there is a representative hotline or some way I can be contacted contact me, this is the second time I’ve been without power because you guys cut it off the same day it goes into negative, I checked my …
Prepaid account was disconnected for $0.22 when I called the lady told me not to worry it won’t be shut off as long as it’s brought to positive balance by 1pm the following day not even 2 hours later the power goes off and when I call them …
All the staff that assisted me when I opened my account were very helpful and polite. They do charge when you pay with a debit card BUT you can go on their website and pay with an electronic funds check free of charge.
I lost power around 1 o’clock in the morning, so I reported it on the website. Shortly after not even ten minutes a lady called me confirming my address and that my power was out, then not even an hour later they were out there and restored my power. Great response and service!!!
Opened a contract with the company. Moved into the house. And there is no electricity. No heat. No food. There is nothing. My family is homeless all weekend ahead. Who will pay for your mistake? Who will feed and warm my family? What is your right to violate human rights ??? The worst company and service.
I would give you negative stars if it were an option. I’d give almost anything to be able to switch to a different power company. While the customer service talks down to you I guess they at least do it with a smile so it’s still sounds polite,so I’ll give you that.
thanks for nothing ngemc. trees knocked our power line down and they wouldn’t fix bc they said it was not on them. I’ve had power through other companies and never had a problem with getting it fixed. what does my expensive light bill go to …
When first sigining up with North GA EMC, it was a great experience! Until, they turned my power off recently! Why? At first I had NO idea, I always make my payments online and get an “approval” code when complete. Come to find out, …
Prices just keep going up!- DURING 2020 SPRING TORNADO SEVERAL HOUSES WERE WITHOUT ELECTRICITY WHILE 10 FT AWAY THEIRS WAS ON..TOOK 2 WEEKS DUE TO DIFFERENT ‘SUB STATIONS-DUH! AND COPD RESIDENT NEEDING ELECTRICITY FOR GENERATOR
Customer service in Calhoun is horrible. So new rule changed regarding 11 day rule. GA POWER would never! As long as I am paying my bill within the month. Rich White man company though…no care for middle class hard working people!!
We have been members for over 30 years. We recently have been trying to get a building behind our house a meter. It has passed the Builder Inspection, last Friday (a week ago) and I have been put through the ringer with NGEMC’s Customer …
The absolute worst. How can your bill be $250 when you live alone with a cat. The lowest bill I’ve had since moving from Georgia Power is $140. I hate them. We are all getting ripped off. A $250 power bill is a car payment!! And God forbid …
Customers Service is rude and most of the team is all round hateful. They are bullies with god complexes. I have only had ONE good experience with one person and she is literally the only person I will deal will now. They do not care …
I prepay, and the app does not text you when you are below your threshold. I have mine set to $50. When I get below $50 it should send a text, it does not. I feel like this is just a way to get reconnect fees.
They don’t deserve 1 Star!! All the years I’ve had them there’s been issue after issue!! I used to pay with cash, well my money has went to someone else’s account 3 times!! The only reason it got fixed was because I kept my recites and it …
Came home today to find an EMC crew 3/4’s finished cutting down our beautiful 60+ ft. Leland that was under power wires at the entrance to our driveway. We did not plant the tree and I do understand the need to have it aways from the …
I was very happy when the online payment option became available until this month. I noticed my bank account was less than it should have been and when I checked further I noticed my power bill had been payed twice. I am always very …
Called Thursday 06/24/21, paid what they told me to pay, filled out the papers they told me to fill out. Was told it would be Friday 06/25/21 if not it would Monday 06/28/21 when they would be out there to connect power. They weren’t out …
Highly dissatisfied with how they communicate – In the midst of moving, and while I was in the hospital, my auto pay was terminated, and supposedly a final bill was mailed to me. I had a forwarding address that ALL other mail was forwarded …
My outdoor light that I pay for every month stopped working. I called 2 weeks ago to have it fixed. They never called me to tell me it was fixed—and it never started working. I called again today and she said they fixed it, yet it still …
I will say their service is great, As far as providing power to the customers, however The way they accept payments is extremely poor. Hardly anyone carries large amounts of cash to pay their Bill’s, also no one pays with checks anymore …
Providing services that fail you the consumers. For profit, cut thoart practices. Go off the grid, use battery operated lights, hang your cloths on a drying rack. Turn down your hot water heater, grill outside to cook. Make changes stop …
2 stars bc service interruption is rare and fixed quickly. But it’s sad that these guys disconnect service so quickly over late payments. Having to call and grovel before their feet if you are behind is rediculus. I understand if payments …
Long hold times at all locations. Currently holding for 16 minutes and every minute I am required to hit “3” to continue to hold. Also charge late fees for being 1 day late which no other power company I have used does. Power stays out a …
NGEC is not for small business in the area they didn’t have to do anything to my shop but flip a switch yet I’m being asked to pay a $1700 deposit the reason they give is it’s the size of the shop so it’s based on other shops in the area …
NGEMC refuses to acknowledge their customers. Their CS is 100% non-existent. I’ve also lost power more times this year than the last 5 combined. They’ve gone WAY downhill. I lose power every single time there’s a simple rain shower. I’ve …
I started a new retail/resale business, and I had to get power connected where my shop is. I went by on a Friday afternoon around 4pm, set everything up through their personalized drive-thru, paid my deposit, and the power was on by 5pm. Thanks NGEMC!!!
Money hungry organization!!!!!!
Customer service sucks
Awesome
Good
WORST COMPANY EVER!!!
My apologies didn’t know I did this
Love them
talked to a lady who was very helpful,and polite.
This is the worst company and the rudest people working in the Dalton building…very unprofessional!!
Horrible service. Power goes out when the wind blows.
PLEASE STOP CALLING MY HOUSE, EVERYONE KEEPS DIALING 529 INSTEAD OF 259 AND ITS FRUSTRATING, ITS BEEN HAPPENING FOR THE PAST 10 YEARS
They truly don’t even deserve one star.
Who does like this place? If you’re here, you’re more than likely giving them your money.
Been with ngemc long time now that 8m elderiy is there help for us
A 100 .just what do you people wont.NGEMC HAS NEVER BEEN RUDE TO ME.YOU HAVE TO BE NICE TO.
Thanks for getting us back online so quickly. The guys out working the lines and getting the power back on are truly unsung heros.
Can’t get no one on the phone been waiting all day that’s a shame
These are some of the best people I know. Customer focused, keeping power on 24/7/365.
NG EMC is an excellent Power provider. Friendly folks, reliable power, quick to respond to issues.
Why? Why can’t I get anyone on the phone? I have tried several time for a couple of days. I have sat on hold for 20 mins+ before I gave up. I have tried morning and I have tried afternoons. I
Power going on and off. Tried to contact them to let them know and I get a busy signal! I am on 24 hour oxygen. I need to keep my power on. I am so frustrated !!!!
Crappy good for nothing service that does not respond to calls besides an answering machine that repeats its self every time. Real great service guys. If I could give negative stars you guys would get -5
I called, and they were SO helpful!!!! It’s my first time having to go through them, and figuring everything out, and I’m very pleased! Brandy helped a lot, and was very sweet! Thank you!
Don’t even want to give you a star, the power has been out since 11:50 and the power is still off. Called several times about our outage. And still no response.
really should make sure there bills come out on time and not disconnect ppl wen the send a bill out tht says you have a month to pay it but they failed to point out a certain amount was due within 2 weeks
I haven’t really had any problems concerning my power but the pple are very rude and make you feel unwelcomed. Better CS would be nice but there’s no alternative so i have no choice but to deal with those miserable ppl 😧😒 …
I have been so happy with NGEMC. Customer service is wonderful and I have not had a power outage in all 6 years I have lived here.
Having several issues with prepaid, if there is a representative hotline or some way I can be contacted contact me, this is the second time I’ve been without power because you guys cut it off the same day it goes into negative, I checked my …
Prepaid account was disconnected for $0.22 when I called the lady told me not to worry it won’t be shut off as long as it’s brought to positive balance by 1pm the following day not even 2 hours later the power goes off and when I call them …
All the staff that assisted me when I opened my account were very helpful and polite. They do charge when you pay with a debit card BUT you can go on their website and pay with an electronic funds check free of charge.
I lost power around 1 o’clock in the morning, so I reported it on the website. Shortly after not even ten minutes a lady called me confirming my address and that my power was out, then not even an hour later they were out there and restored my power. Great response and service!!!
Opened a contract with the company. Moved into the house. And there is no electricity. No heat. No food. There is nothing. My family is homeless all weekend ahead. Who will pay for your mistake? Who will feed and warm my family? What is your right to violate human rights ??? The worst company and service.
I would give you negative stars if it were an option. I’d give almost anything to be able to switch to a different power company. While the customer service talks down to you I guess they at least do it with a smile so it’s still sounds polite,so I’ll give you that.
thanks for nothing ngemc. trees knocked our power line down and they wouldn’t fix bc they said it was not on them. I’ve had power through other companies and never had a problem with getting it fixed. what does my expensive light bill go to …
When first sigining up with North GA EMC, it was a great experience! Until, they turned my power off recently! Why? At first I had NO idea, I always make my payments online and get an “approval” code when complete. Come to find out, …
Prices just keep going up!- DURING 2020 SPRING TORNADO SEVERAL HOUSES WERE WITHOUT ELECTRICITY WHILE 10 FT AWAY THEIRS WAS ON..TOOK 2 WEEKS DUE TO DIFFERENT ‘SUB STATIONS-DUH! AND COPD RESIDENT NEEDING ELECTRICITY FOR GENERATOR
Customer service in Calhoun is horrible. So new rule changed regarding 11 day rule. GA POWER would never! As long as I am paying my bill within the month. Rich White man company though…no care for middle class hard working people!!
We have been members for over 30 years. We recently have been trying to get a building behind our house a meter. It has passed the Builder Inspection, last Friday (a week ago) and I have been put through the ringer with NGEMC’s Customer …
The absolute worst. How can your bill be $250 when you live alone with a cat. The lowest bill I’ve had since moving from Georgia Power is $140. I hate them. We are all getting ripped off. A $250 power bill is a car payment!! And God forbid …
Customers Service is rude and most of the team is all round hateful. They are bullies with god complexes. I have only had ONE good experience with one person and she is literally the only person I will deal will now. They do not care …
I prepay, and the app does not text you when you are below your threshold. I have mine set to $50. When I get below $50 it should send a text, it does not. I feel like this is just a way to get reconnect fees.
They don’t deserve 1 Star!! All the years I’ve had them there’s been issue after issue!! I used to pay with cash, well my money has went to someone else’s account 3 times!! The only reason it got fixed was because I kept my recites and it …
Came home today to find an EMC crew 3/4’s finished cutting down our beautiful 60+ ft. Leland that was under power wires at the entrance to our driveway. We did not plant the tree and I do understand the need to have it aways from the …
I was very happy when the online payment option became available until this month. I noticed my bank account was less than it should have been and when I checked further I noticed my power bill had been payed twice. I am always very …
Called Thursday 06/24/21, paid what they told me to pay, filled out the papers they told me to fill out. Was told it would be Friday 06/25/21 if not it would Monday 06/28/21 when they would be out there to connect power. They weren’t out …
Highly dissatisfied with how they communicate – In the midst of moving, and while I was in the hospital, my auto pay was terminated, and supposedly a final bill was mailed to me. I had a forwarding address that ALL other mail was forwarded …
On the date your bill is due the automated payment will not be on the line and no one will answer the phone
My outdoor light that I pay for every month stopped working. I called 2 weeks ago to have it fixed. They never called me to tell me it was fixed—and it never started working. I called again today and she said they fixed it, yet it still …
I will say their service is great, As far as providing power to the customers, however The way they accept payments is extremely poor. Hardly anyone carries large amounts of cash to pay their Bill’s, also no one pays with checks anymore …
They cut down trees on my property when needed for free crew did a great job, always repair quickly, always have reliable service. No complaints.
Providing services that fail you the consumers. For profit, cut thoart practices. Go off the grid, use battery operated lights, hang your cloths on a drying rack. Turn down your hot water heater, grill outside to cook. Make changes stop …
2 stars bc service interruption is rare and fixed quickly. But it’s sad that these guys disconnect service so quickly over late payments. Having to call and grovel before their feet if you are behind is rediculus. I understand if payments …
Long hold times at all locations. Currently holding for 16 minutes and every minute I am required to hit “3” to continue to hold. Also charge late fees for being 1 day late which no other power company I have used does. Power stays out a …
NGEC is not for small business in the area they didn’t have to do anything to my shop but flip a switch yet I’m being asked to pay a $1700 deposit the reason they give is it’s the size of the shop so it’s based on other shops in the area …
NGEMC refuses to acknowledge their customers. Their CS is 100% non-existent. I’ve also lost power more times this year than the last 5 combined. They’ve gone WAY downhill. I lose power every single time there’s a simple rain shower. I’ve …
I started a new retail/resale business, and I had to get power connected where my shop is. I went by on a Friday afternoon around 4pm, set everything up through their personalized drive-thru, paid my deposit, and the power was on by 5pm. Thanks NGEMC!!!