North Hills Family Medicine

North Hills Family Medicine

Specializing in family medicine, North Hills Family Medicine is pleased to offer primary and urgent care to Keller and North Richland Hills, Texas. See more

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North Hills Family Medicine Contact Details

  • 4351 Booth Calloway Rd Ste 101, North Richland Hills, TX 76180
  • 817-284-1165
  • Friday 7:30AM to 6PM
    Saturday 8:30 to 11:30AM
    Sunday Closed
    Monday 7:30AM to 6PM
    Tuesday 7:30AM to 6PM
    Wednesday 7:30AM to 6PM
    Thursday 7:30AM to 6PM
  • http://nhfm.net/
  • Facebook

North Hills Family Medicine Reviews ( 250 )

  1. Lori Is the best always goes the extra mile helps get me checked in on time and helps me with any questions I may have I will continue to go to the NRH facility

  2. I dont go to this place. But they call me thinking im somebody else. Maybe they need to update patients info more often than they do. Im really tired of getting thier phone calls.

  3. I had to wait in the room for the doctor for over an hour and waited in the waiting room for over a half hour. They need a little better time management here. All I needed was a prescription refill.

  4. Very Disorganized, they never return calls, it looks like chaos there. They have a high turnover, on staff and doctors.
    They don’t call in prescriptions when they say they are going to, leaving you sick waiting for days until they finally get around to it. It’s a shame.

  5. The receptionist act like they don’t wanna work, it’s like they pick and choose who they wanna be nice to. When they answer the phone they act like your questions bother them. I love the physicians tho

  6. Got here at 2:15, it was 3:10 before we were taken to our room, it’s now 3:23 and still waiting for the PA. The PA was excellent though, really enjoyed how much time she spent with my daughter.

  7. Has definitely gone down hill lately. Wait times have gotten increasingly worse and today was the last straw. An hour and a half and I finally got up and left. Used dr on demand from the parkinglot and was done in 20min and it cost about half of what the visit would have here.

  8. Buyer beware. This facility is is not as concerned with it’s patients as it is with it’s cash generation. Make sure that you ask if a procedure will be covered by your insurance prior to having it done and also get a quote, in writing, of …

  9. The doctors are great. Their bloated staff are not. You’ll come to regret it, because it is hard to leave a good doctor over their office staff insanity. …

  10. Our PCP is great. However, customer service over the phone is non-existent. This morning when I called to make an appointment I can hear the lady eating chips or crackers. Very annoying and unprofessional.

  11. Go anywhere but here! Waiting 45+mins just to see my doctor and have my prescription filled. The ladies at reception said I was next and 4 people went before me that arrived after me. Then when I asked why they ignored me. Do not go to this location!

  12. I have been going to the Booth Calloway office for approx 20 years. Dr. Gabriel is my PCP and Carol Dvorak is who I see most. Now , due to circumstances out of my control , my income has been cut drastically. I am disabled and have …

  13. Service was great, I arrived and immediately they took me in and did the normal procedure but it was until the nurse practitioner Young came in and I explained what was going on with me and that my weigh was increasing and even though I …

  14. Place is terrible. No communication. Wasnt told how to prepare for checkup so wasnt able to even complete it but they said im not allowed to come back. Had to sign 5 different forms saying I will not ask questions. They told me they are not …

  15. My Dr is really nice. The staff is where my problem is. Some are rude, keep sending me to a machine over and over. Have trouble getting my meds refilled. No call backs for meds or labs. I’m looking for another place to go. They are the Garage Door Service of Dr offices.

  16. Do not expect any real assistance from this office. Been trying to get my prescription refill for three weeks. Not the first time I’ve had to go without my prescribed medication simply due to the ‘prescription refill nurse’ cannot even …

  17. Ok practice, two complaints. #1Front desk staff rude.
    #2 Never ever saw a Doctor.
    The two PAs I have dealt with there were very good. Katylin and Carol.
    All in all best Clinic I have been to in midcities.

  18. I see many doctors for my various medical conditions and this was such a good visit. I started having a panic attack prior to being see and the doctor was able to get me calm and discuss various concerns I had with zero judgment.

  19. I saw Dr Chapman and Sabrina today. They are both awesome. They explained everything very clear. My problem is the women at the front desks. Very bad attitudes. They made me cry and angered me. These girls need to be kinder. People go there …

  20. The Staff at North Hills Family Medicine are and always have been very professional as well as friendly,and can’t say enough about the front desk personnel,they always greet everyone with a smile,and do their best to make everyone’s visit …

  21. I have been going to this office for years and I couldn’t ask for better service! Wait times are always short, staff are extremely friendly and go above and beyond to make sure I have a good experience. I would highly recommend this doctor’s office to anyone who wants an extraordinary level of patient care.

  22. I have been going to NHFM for 17 years. My children and grandchildren are patients as well. The office has a very dedicated and caring staff that I have known for years! I have seen all of the providers throughout the years including Carol, …

  23. Can’t get a call through to make an appointment. Someone is picking up the phone (without saying hello or greeting) and putting me straight on hold. The staff is rude and very unhelpful. The doctors are good but the staff needs some kind of …

  24. I have been going here almost 10 years. The staff is awesome. They have helped me with many issues. I see a specialist in Arizona and they have helped enormously. I can’t say enough good about Dr. Gabriel. This last year has been extra …

  25. my doctor is Kylie (Idk if I spelled it right) and I love her! Shes super sweet and nice. The nurses are friendly too. Although, I’m not impressed by the front desk ladies or the nurse line. I had strep and I called a week later due to me …

  26. As a loyal patient for over 2 years, I was very sad when things started to fall apart at this practice over the last month. I’ve heard them mention over the phone that they have a new office manager – and she was absolutely rigid and …

  27. This practice is unethical- avoid at all costs. I made an appointment with them for the covid vaccine as I qualify under 1B. Their website said they were offering the vaccine to group 1A and 1B. The practice confirmed the appointment with …

  28. I’ve been going for 4 years. Dr. Lambert is great and the PA’ s. I do not like the new PA Tracy, she doesn’t really care, she’s rude and talks to you like your stupid. She proceeded time tell me everything the other PA I had seen previously …

  29. I’ve lived here in Texas for 13 yrs and this is the only Dr. Office I been to, everyone from the receptionist to the doctors are great people. I recommend them all the time. I’ve been seen by every Dr. in the office and when my son turned 18 he started going there as well. Love Love Love Dr. Lambert

  30. I always feel rushed through my appointments, all of the front desk girls are rude and snobby, they never seem to have my credits applied when I have a credit. I am currently looking for a new dr even though I have been here for over five …

  31. I have been going to this clinic for many years. All of the staff is very courteous. My favorite is Dr. Gabriel. He always takes his time to listen to my ailments and makes sure to address all of them. He has been a lifesaver to me. Thank you Dr. Gabriel for caring and show that you care. I don’t know what I would do without you.

  32. I’ve had nothing but great experiences with Dr. Lambert and have also seen the PA Kylie, who was amazing as well. The front desk staff can come off as short but they have a lot to do and deal with constant nonsense most likely. I have never …

  33. The doctors here are so kind and they all take good care of their patients. I have had the pleasure of seeing Dr. Lambert and he has taken care of me multiple times. I have also seen Carol Dvorak the NP. Everyone is super sweet at this …

  34. Staff at registration desk is patient, professional, informed, and efficient. Nursing staff is thorough, pleasant, and compassionate while being skilled professionals. …

  35. Dr. Martin has been my my GP doctor since 2007. I would trust that she would make the life saving calls if I am ever put in that position. The office in Keller Tx is great. All the departments are friendly and knowledgeable. I like having Labcorp in the same building.

  36. Kylie is the best! She truly cares about her patients and always is extremely thorough. The best family doctors office I have been to, the front desk staff is fast, efficient and smart. The nurses are nice, fast and knowledgeable

  37. I love this place. They have been like family to me for most of my life. Carol Dvorak is like my wise aunt. She is very concerned with me personally, my family and every aspect of my life and health. She is family. Dr. Gabriel is so …

  38. Made covid vaccination appointment on their website because their phones are forwarded to their answering service even during normal business hours. I then received a message from the person in charge of their vaccinations stating I wasn’t …

  39. The staff members are extremely knowledgeable and compassionate. It’s rare to find a clinic that runs as smoothly as North Hills Family Medicine. Even on a day that is strenuous, the clinical staff, and especially the management team, go …

  40. This is a great practice! The doctors and all the way down to the staff are wonderful. The wait is always short and they really make you feel like a friend rather than just a patient. I would recommend them to any body!

  41. My experience at this clinic was stellar. The staff/providers were not only quick to see me, but also treated me with the utmost care and kindness. In addition, the staff handled my prescription and referral promptly, which is not what I’m used to from other clinics. I’m recommending this clinic to my family and friends!

  42. I waited for over an hour this morning before I was even called back to the tiny room where I waited more. I asked the front desk staff if everything was okay – after I had waited 45 minutes. Their answer was a shrug without words at …

  43. I only waited in the lobby for 10 minutes and then they called me back. The front office staff were very polite and energetic. My doctors name was Kylie and she was amazing I have never meet a doctor as nice and intelligent as her. I’ve seen some bad reviews so I was skeptical about going but everything went smooth and great

  44. I just called to make new patients/establishment visits because we are switching providers and the girl that answered was not helpful at all, she just cost the practice two new patients. She was confused about what an establishment visit …

  45. I have been a patient here for over 20 years. They have great staff and a great team of doctors and nurses. The doctors do not mind open dialogue in regards to diagnosis and treatment.
    Highly recommended.

  46. Dr. Lambert and Dr. Gabriel are incredible. They are very knowledgeable and take the time to listen and go over your treatment and any questions you may have. The staff are great, very friendly, and always helpful to make sure your …

  47. Trying to be seen on Saturday? Yeah, don’t even bother. I called Friday afternoon and the girl told me “we open at 8:30 tomorrow and it gets pretty busy so call around 9”. I started calling at 8:30 when they opened, sat listening to hold …

  48. This place is the worst, from the front desk to the quack doctors. Spam for med checks because they never get the perscriptions right. Sit there for two hrs for some wannabe doctor to ask if you’re OK for 150$ a pop. Never see your actual …

  49. I do not recommend this doctor every time they you need to get a physical it’s 3 to 4 weeks weight to reschedule an appointment And And then they wanna give you a medicine appointment

  50. I’d gone to this office near my entire life, minus a lapse in insurance over the last few years. Now having insurance, I called Friday for a cyst in my knee, and couldnt make an appointment due to a past insurance tacked on still, so …

  51. I have had a body rash for more than a month or so, and believe it to be a bad reaction to the Moderna vaccine. I have scheduled multiple visits with doctors and dermatologists (4 different ones) to see if they can figure out what it is. …

  52. I had an ear infection. They said since it wasn’t visible they could do nothing. Now it’s in both ears. Check what your insurance covers because they won’t tell you and it’ll be so much extra! Over $300 for me and my husband without ever …

  53. This clinic is definitely terrible! I used to love to come to this place for treatment but the front desk getting worst. I called in specifically asking for an appointment for my poison ivy shot. The lady on the other line said no sir you need to make an appointment for that. Came in and reschedule me for 2 hours later. What a joke!

  54. Let me start by saying I am not much for going to the Doctors. However, North Hills family medicine in Keller is by far the best establishment I could have ever hoped to find. The front desk staff is awesome. They always are eager to …

  55. I’ve been using them for some years. Just walked in instead of going to the ER due to some script issues. Kayla is worth her weight in gold. Listens, cares, goes above and beyond. But frankly that’s because the practice enables her to. They …

  56. Doesn’t answer the phone when you miss a call you have to wait. If you don’t have medical insurance they’ll take everyone else in the waiting room before they take you. I wanted for an hour before I was brought back, even people who had appointments after me went in before I did.

  57. I’ve been going here for year’s. I’ve always had a great experience and they have taken care of me and whatever problem I’ve had. I will continue going here for my general health care needs.

  58. Have gone here for about 24 years. Great doctors that are nice and always trying to help the patient. Still miss Carol the Nurse Practitioner that retired.

  59. Friendly staff, good doctors and nurses, large waiting room with huge aquarium! Fun to watch! Many options for appointments, and quick call backs if needed.

  60. The weirdest thing happened when filling my prescriptions. While in the doctor’s office Dr Lambert told me my blood pressure meds were dangerous for someone my age due to possible pregnancy. He then changed my prescription and then asked if …

  61. The nursing staff and Doctors here really care about the people they have as patients. My Dr./PA. Kayla is so knowledgeable and acts like a partner on my care plan instead of just pointing me along the way.

  62. Taryn Tootle is just FANTASTIC! I’m so glad we found her at North Hills Family Medicine so our whole family has someone we can rely on and trust!! I was in and out, and received the exact care I was looking for!

  63. They have always been very friendly. I have been going there for years. Dr. Gabriel has always been very kind and answered all my questions. ALL the staff is great.

  64. I have been going to north hills family clinic for years everyone is always so friendly and treats u like you are the only one there highly recommend I always see the PA and they r always so knowledgeable with b back

  65. Best doctors office in North Texas. Kind and caring staff who listen to your concerns and provide options. Been going here since I moved to Texas, and all my kids go there too.

  66. Scheduled an appointment to establish a primary physician. Phenomenal 1st visit with a doctor that listened to every word I said. I did not feel rushed or dismissed

  67. I’ve always had amazing care with all the drs at this practice. Been patient here for years and they are extremely thorough and efficient! Ashley is my favorite PA!

  68. I have been going to this clinic for well over 20 years. Staff are always pleasant. I currently see Kayla Bakane, PA-C. She is never hurried, explains medical issues and answers my questions. Ms Bakane is warm and caring.

  69. Shout out to PA Taryn and staff for taking care of me, getting me in so quickly and being so kind and friendly!
    Love Dr Lambert and thankful he hires such great staff!

  70. Kayla Bakane, PA is awesome. She listens and really considers my input regarding my health. She is prompt, professional, kind and caring. I trust her, and I know she cares.

  71. I have been going to North Hills for over 30 years. My original nurse practioner has retired but I have found a good replacement with Kayla Bakane. She always listens and is helpful

  72. Staff were professional, on time and personable. The doctor answered my questions and then took her time with each of my concerns which helped establish a rapport of my totally well being.

  73. I’ve been going here for over 10 years. I’ve always loved the support and availability of the staff and doctors. Highly recommend for great and fast care.

  74. In the 34 years I have been seen at NHFM, I have been well cared for by medical and support staff. The patient portal is my go-to when I need to discuss an issues, which makes my appointment smoother. I highly recommend NHFM ❣️

  75. I’ve been seeing Dr. Lambert at NRHFM for over a year and I have never felt so heard. He takes the time to listen to me, he’s super knowledgeable and we come up with solutions together. I never feel like any question is dumb, as he always …

  76. I have been seeing the North hills Family practice Doctors / PA-C for over 20 years and the reason I have stayed with us because they are a great team of doctors. They’re professional & have a great bedside manner

  77. I saw the PA Ashley Legan today. Was very impressed with her detailed explanation and did not make me feel rushed. Took the time to listen carefully and explained in detail her recommendations. Great experience!

  78. The ladies at scheduling get you in quick. Kayla is great; she takes the time to listen to her patient and explain things so there’s no confusion on the patient part.

  79. All of the staff at Dr. Gabriel’s office go above and beyond to help their patients. Emiliy took the time to listen to me and its people like her that still make a difference in this world. Thank you very much and i would recommend this location to all of my friends and family.

  80. From calling to schedule, checking in, visiting with physician, blood draw, and checking out, all five stars! Everyone is friendly and thorough. I would highly recommend this healthcare office to anyone.

  81. I have been a patient for over 40 years and everyone from the front desk, nurses and doctors have been amazing. Will never change offices! Thank you guys for being so understanding and we appreciate what you do.

  82. Helpfulness and expedience from staff, nurses & Kayla Bakane, PA could not have been any better! It is surely comforting knowing the patients are given such excellent care and consideration. Thank you all.

  83. My husband came in for losing a lot of weight and having no appetite for months. They ordered an ultrasound and a CT scan with no help. He called to ask what he can do because he is not getting answers. The nurse was rude and told him that …

  84. Saw Dr Lambert today for our new patient physicals with my husband. He was great and very personable, knowledgeable. However, they messed up my insurance ID number which took 4 calls between insurance and billing. It was a typo, which I …

  85. The only complaint that I have Is, that I cannot see my primary care Dr. When I need to. I have to either wait a month or 2 or see a P.A.
    The PA is great but I have been seeing Dr Lambert for over 10 years. There should be some kind of consideration for this.

  86. I am sick with Covid and the Dr. Answered all my questions and visited me via telephone. She was very thorough. Explained everything and prescribed my medication. It was so easy. Thank you Emily.

  87. Love Kaylynn Young, she always listens to my concerns. always have a great nurse. The front staff are always wonderful. Been going there for a few years now always great.

  88. I’ve been a patient of Dr Joseph Lambert’s for 13-14 years. He is an awesome Doctor! He is cheerful, kind, understanding, really listens for as long as is necessary. If necessary, he suggests solutions, he refers to other Doctors for …

  89. They saw me promptly at my scheduled time and quickly took my vitals. Dr. Lambert is excellent and always takes the necessary time to hear my concerns. The front desk is courteous and professional.

  90. Due to circumstances this is the third time this year that I’ve done a Telehealth appointment. These visits have been with Taryn Tootle, PA. I really like Dr. Lambert and won’t change but Miss Tootle has been fantastic at managing my …

  91. I’ve been going here for at least 30 years and have never had a bad experience. The staff is awesome , there are plenty of PAs and nurse practitioners on staff and all the ones I have seen are awesome and thorough. They take walk-ins also.

  92. I have been going to this practice since 2009. Dr. Lambert is my main physician but I have also seen Dr. Gabriel, Kaylynn Young, Ashley Legan, and Kayla Bakane. I cannot express how awesome they are. I feel they truly care about my …

  93. The staff take excellent care of me all the time! I recently has Covid, and did a virtual exam, very helpful. The PA’S have all done a good job staying on top of my meds, especially for diabetes.

  94. I have always been completely satisfied with north hills family practice. Using them for medical for probably 20 years. They are professional. Courteous. Friendly. Kind. Thorough. Always helpful and excellent bed size manner.

  95. Good experience. The front desk staff was courteous and efficient checking me in. The wait minimal. Kaylynn, PA answered all my questions. She was professional and kind. I got my labs drawn, my flu shot and was out of there in 30 minutes! Thank you!

  96. For my first visit it was okay. The PA I would give her 5 stars she sat and listened to my health concerns and addressed each one. For the experience I gave 3 stars due to the fact it being my first time in the clinic I really wasn’t told where to go after blood work so got a little lost and had to find my own way around

  97. I have been going to NHFM for awhile now, they are all very concerned about their patients. The customer service is always excellent! I love my PA she is very thorough with the care she gives & always listens to your concerns. Great bedside manner to her patients!

  98. I feel I always have access to a Dr. They almost cradle you’re health , embarrassed at how much time they give to my concerns. The staff are so welcoming and thoughtful. The convenience of getting blood work done in office and the …

  99. We have been under the care of Dr. Gabriel and his team for 25+ years. I would never want to leave his care. He and his wonderful team demonstrate professionalism and go over and above for their patients. Our trust has never wavered in all the years. We appreciate them all💗 …

  100. I love this Dr. Office! They are so nice there. The reception are understanding and are always willing to work with you to find an appointment that works for you. The waiting room is open and clean with a nice big tv to pass the time. And …

  101. I love this place. I moved, so needed a primary doctor closer to home. I think I made the right decision. Medical problems can be very personal, but they were easy to talk to and made me feel comfortable. I was feeling sick today and was …

  102. What a surprisingly pleasant experience! I have never had a nice visit to a doctors office before. I am super anxiety ridden, especially at a doctors office. I always feel like I’m not being listened to! A.Legan was so considerate and did …

  103. Dr. Lambert and his medical team are above 5 stars. All staff, front and back office, are both very courteous and professional. Dr. Lambert has always been extremely easy to communicate with about my health needs since my first visit and …

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